Calgary Public Library New Central Library Master Program

PFC2013-0223 ATTACHMENT 5
CALGARY PUBLIC LIBRARY NEW CENTRAL LIBRARY MASTER PROGRAM
Resource Planning Group Inc.
2013 January 10
PFC2013-0223 Progress Update on the New Central Library Project Att - 5 ISC: UNRESTRICTED
Page 1 of 61
CALGARY PUBLIC LIBRARY NEW CENTRAL LIBRARY MASTER PROGRAM

2013 January 10
RPG Resource Planning Group Inc.

Vancouver, British Columbia

Resource Planning Group Inc. th 208-1525 West 8 Ave., Vancouver, BC V6J 1T5 T 604-736-6426 F 604-736-4079 E vancouver@rpg.ca 502-703 Evans Ave., Toronto, ON M9C 5E9 T 416-498-5205 F 416-779-2929 E toronto@rpg.ca www.rpg.ca
The content of this document is the product of a collaborative effort of Resource Planning Group Inc., and the City of Calgary and Calgary Public Library. The specifications herein do not absolve the parties providing subsequent design services from their own responsibility to provide fully functional and complete facilities and to satisfy applicable building code requirements. This document is to be used solely by the City of Calgary and Calgary Public Library for the development and use of the named project facilities. It is not to be reproduced, or copied in any form, for use on projects other than that for which the document was prepared.
Resource Planning Group Inc., 2013. All rights reserved. No part of this publication may be reproduced for purposes other than the development of this project without written permission of Resource Planning Group Inc. .
Table of Contents
Page Background to the Master Program ...................................................... 1 Project Planning Context .................................................................... 1 Master Plan Development Process .................................................... 2 Key Highlights of the Draft Operational Review and Functional Profile ......................................................................... 2 Master Program ....................................................................................... 9 Elements of the Master Program........................................................ 9 Design Objectives............................................................................... 9 Master Program Summary ............................................................... 19 Master Program Components .......................................................... 23
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BACKGROUND TO THE MASTER PROGRAM

1207/Master Program/3-Master Program.docx
BACKGROUND TO THE MASTER PROGRAM PROJECT PLANNING CONTEXT The Master Program for the New Central Library follows the development of the Operational Review and Functional Profile for the New Central Library. It is based on the goals and parameters identified therein, some of which are highlighted in this document for reference. As such, New Central Library is being planned with a consideration of the context of the Calgary Public Library system. The Master Program sets the stage for the subsequent Physical Planning task. Together with information developed in the Physical Plan and subsequent Costing refinement, the Master Program informs the development of the Business Case for the New Central Library. The Business Case will follow a triple bottom line approach and will determine the best means of providing citizens of Calgary with the most effective and efficient service delivery model. Finally, the Master Program and Business Case provides direction to the development of the Detailed Functional Program. The Detailed Functional Program establishes the detailed criteria to be addressed in the design of the New Central Library. The graphic below identifies the Master Program in the sequence of programming and pre-design tasks, as well as its relationship to the Public Engagement, Physical Planning, Costing and Business Case Development tasks. Each step in this sequence of project definition and development requires approvals, with City Council approval required for the Business Case. Final approval of the Business Case will allow the New Central Library project to move through to pre-design planning to Schematic Design, Design Development, Construction and Commissioning.
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MASTER PLAN DEVELOPMENT PROCESS
The Master Program is a collaborative effort of the Calgary Public Library staff and the project planning consultants. It was developed through two sets of 14 meetings with the staff of Calgary Public Library in June and July. The Master Program describes, at a macro level, those elements of space, systems, and character required for the New Central Library facility in the context of the CPL system. This doesnt imply that all elements must be operated by the CPL, but rather, that to be successful, these elements will need to be available to support the activities and services provided by the Library. This information is vital to test the capacity of Block 127, to identify site-development alternatives, and to establish a general framework for the subsequent preparation of the Business Case, and Detailed Functional Program. The Master Program uses the concept of a functional component as the basic building block for organizing space. A functional component can be defined as a cohesive group of related spaces that together support a specific organizational need or purpose. They do not necessarily correspond to an organizations departmental structure nor do they have to be physically accommodated in the New Central Library. The space requirements identified in the Master Program are based on workload indicators and functional elements, including the size of the collection in each component area, collection display concepts, numbers of customer seats and stations, and preliminary estimates of staffing. The emphasis has been on publicly accessible space in this highly community-oriented public space. The development of the penultimate draft of the Master Program coincided with the completion of the Think Big! phase of the Public Engagement process and benefited from a review of the findings of the public survey. Following functional modeling of the New Central Library, Calgary Public Library identified a number of changes to the draft Master Program, including the reorganization of portions of the non-fiction collection, which resulted in the development of an additional component, as well as the inclusion of space for future library expansion and community and cultural services. The City conducted a final review in November 2012. As illustrated above, the Master Program is based on the recommendations identified in the Operational Review and Functional Profile document. While the Operational Review and Functional Profile provides subsequent tasks with overall direction, the Master Program and Physical Planning tasks are also intended to test and confirm those recommendations.
KEY HIGHLIGHTS OF THE DRAFT OPERATIONAL REVIEW AND FUNCTIONAL PROFILE
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A number of the recommendations found in the Operational Review and Functional Profile are summarized or reiterated below for reference. They are organized into planning assumptions, the role of the central library, and design principles. For a more comprehensive discussion, the reader should refer to the Operational Review and Functional Profile document. Planning Assumptions 1. Planning Horizon: The planning horizon of the Master Program is 25 years; however, the building is expected to be a permanent and meaningful addition to the urban space of the city, with an appropriate image, durable structure, shell and systems which together allow for ongoing flexibility and future functional reorganization. 2. Optimal Community Use of Spatial Resources: Programming and meeting room spaces should be seen as community and civic resources as much as possible. Opportunities for use of these spaces by library customers past regular library hours should be provided as part of the New Central Library, as well as use of the meeting and program rooms by other civic and cultural agencies. 3. Self Service: The New Central Library will continue CPLs focus on increasing customer self-service and dexterity in accessing and interpreting the collection, especially in their initial stages of information exploration. This may be done with instructional aids, provision of apps, and general instructional programs in information literacy. 4. Collection: Increasing portions of the collection will be available digitally, extending the size and scope of the collection available to Library customers considerably. The physical collection will be maintained at 600,000 volumes in the shorter term and is expected to decrease further in the future. As such, collection space must be adaptable, becoming people space in the future, and increasing the Librarys capacity for customers. Role of the Central Library 5. Toward a Preeminent Cultural, Educational and Recreational Destination: New public experiences are emerging through the combination of public space, communications, and information technologies. Animated by access to information and by the animation of information through mixed media and community interaction, the New Central Library will be an ongoing public event; plan for 5,000 visitors a day. 6. Building the Public Information Utility that Empowers All: An informed public is essential to future economic and community health; information access is the new public
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utility. Information system infrastructures, including communications systems, bandwidth and capacity, access devices, design and maintenance expertise, and building systems integration, are the critical components of the New Central Library. 7. Creating the Stock Exchange of Ideas: Society is evolving toward ever increasing connectivity, expression, and community interaction. The New Central Library must respond by allocating a greater proportion of resources to the access, maintenance, and animation of print and virtual collections. The New Central Library must be re-imagined as both physical and virtual experiences, user-friendly and customerdriven, and designed to address the potential of each individual and promote the exchange of innovation and creativity.
FROM THIS
Collections
Back of House Functions Customer Areas Collections
Library
8. Planning a Radical Change in Library Space: Currently, central library collections are densely accommodated, cover large portions of floor areas and do not include appropriate spaces for programs and interaction. The balance of space allocation must shift from space for collections and back-of-house functions to space for people, programs, and attendant technologies. 9. TheCentralLibraryasDesignLaboratory for the Library System: With its concentration of expertise in programming, IT, Virtual Services and collection development, the New Central Library will be the Library systems laboratory for innovation and the test bed for innovative information sciences, program applications, and service development. 10. Fully Integrating Customer-Facing Services for Quality and Innovation: Library services have changed substantially in the past decade and can be expected to continue to change rapidly in the future. This points to the need for rapid response and innovative solutions. CPL will be a leader in innovative response to community needs and in system-wide service design and collaboration. Core professional and management functions will be colocated and organized to ensure maximal creative synergy and management efficiency. 11. Library Programs: Library programs must remain fundamental to the mission of the public library; they animate information resources and inform the public about current and topical interests. Future library programs must respond to the interests, needs and expectations of future library users.
TO THIS
Customer Areas
Back of House Functions
Collections
Library
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Because users are diverse in terms of cultural, educational, recreational, and vocational interest, programs provided by the public library must be similarly diverse. The New Central Library should include: Space for public congregation, presentations and dialogue; Public project space; Experimental laboratory space for new ideas and emergent technologies; and Collaborative staff design space that optimizes synergy between Access and Discovery, customer service, and program development.
In addition, the services provided at the New Central Library will be synergistic with CPLs branch system, and particularly for those branches that are centrally located, such as Memorial and Alexander Calhoun. Design and Planning Principles 12. Human Resources: The New Central Library must be developed with a primary goal of economy of service delivery and ease of facility operation. 13. Core Services: The Master Program has identified all functional components that may be and typically are included in a central library. This includes in addition to the public facing servicesadministrative functions, such as Finance and Human Resources, and system support functions, such as Access and Discovery and Information Technology. The ultimate location of these functions, within the CPL system as a whole, should be reviewed following the physical planning and costing tasks. 14. Shared Services: There are a number of functions that the Library may share with other site and civic partners, including the Concourse, the Public Forum, and meeting rooms which are identified as having independent afterhours access. 15. Synergistic Services: Synergistic services are mutually supportive of the Library customer and staff needs. Placeholders for some elements are included in the Master Program in Component 2, Retail and Services for the Community. There may be other opportunities for synergistic service available in the balance of Block 127. Opportunities for site development should be identified following the Physical Planning Review task.
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The following are identified as compatible functions and services: Inside or Accessible from Inside the Library: Copy and printing services; and Caf.
In the Building but Outside the Library: Auditorium and conference facility; Winter garden; Caf; Restaurant; City school; Gymnasium or fitness centre; Compatible retail and commercial enterprises; Medical or professional centres; Media broadcast studio; Personal services (ATM, etc.); News/magazine sales; City client service centre; Copy centre; and Visitors centre.
In Adjacent or Associated Development on Block 127: Leasable space that may be used for library expansion; Civic services; Commercial enterprises; Office space; Hotel; Settlement services; Residential; Daycare; Post-secondary educational facility; Bookstore; Centre for performing arts; Other cultural entities; and Kiosk for police department and/or social services for downtown area.
16. Sustainability: The New Central Library must achieve LEED Gold certification. Programmatic elements supporting sustainability have been included in the Master Program, such as showers and end-of-journey facilities for staff who cycle, run or walk to work. In addition, the facility should strive to have as small a footprint as reasonably possible. The Master Program also anticipates high utilization of programmed space.
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17. Future Growth: Consideration should be given to providing expansion space for the New Central Library adjacent to current functions or as an additional floor. Design should ensure that the expansion space would be functionally integrated with library operations. Expansion space could be leased out to a synergistic service in the interim period. Given recent trends, Librarys physical collections will likely shrink in the future. Shrinking collections will increase the opportunity to further merchandise collection materials and will also provide more space for customers, as illustrated in the graph below.
GRAPH 1: RELATIONSHIP BETWEEN DECLINING COLLECTION SIZES AND PUBLIC SPACE
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MASTER PROGRAM
MASTER PROGRAM ELEMENTS OF THE MASTER PROGRAM The Master Program provides a general profile of activities and key planning criteria, in terms of adjacency requirements and space needs. The Master Program includes: Design Objectives: which establish the aesthetic, functional, and performance standards for the building; Master Program Summary: which summarizes aggregate space requirements for the facility, including building net and gross areas and illustrates relative proportions of space for all the components; and Master Program: which describe each functional component in terms of function, character, space and adjacency requirements.
In the Master Program, function is interpreted broadly: It defers to the teachings of the Roman architect Marcus Vitruvius Pollio, (70 BC -15 BC), who spoke of Utility, Strength, and Aesthetic Effect; It defers to the Elizabethan theorist, Henry Wotton, (1568-1639), who described successful buildings in terms of Commodity, Firmness, and Delight; and For this project these desirable outcomes are interpreted as Practicality, Durability, and Beauty.
DESIGN OBJECTIVES
Eight inter-related design objectives must govern subsequent detailed functional planning and the eventual design of the facility. These objectives are: 1. Architectural and Civic Presence and Inspiration The New Central Library will be a permanent addition to the fabric of the City of Calgary, an inspiring destination revered and sustained by future generations; 2. Functional Suitability Design of the New Central Library will address the multidisciplinary requirements of Library customers and those who deliver Library services; 3. Flexibility Design of the New Central Library will ensure that the building can support changes in services that address customer needs through principles of flexibility, adaptability and expandability; 4. The Promotion of Human Psychosocial Health Design of the New Central Library will promote the civic pride and personal well-being of those who visit the building and those who work in the building;
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5. The Promotion of Human Physical Health Design of the facility will promote the physical health of those who visit the building and those who work in the building; 6. Accessibility Design of the New Central Library will support easy and transparent access to the spectrum of Library services, including providing those with physical and mental challenges with a comfortable and welcoming environment; 7. Public Safety Design of the facility will promote safety and security of all building occupants; and 8. Environmental Sustainability Design of the facility will demonstrate civic leadership in sustaining local, regional and global physical environments. The New Central Library will be a dynamic, accessible and symbolic community resource. Qualities and features that will identify the building as permanently meaningful to the community include: a) Image The image of the New Central Library should be timeless, dignified, and inspiring; b) Dignity The New Central Library must combine the formality of a civic building and the informality of an inclusive community setting in a civic landmark. It should be designed to provide a singular and unique feeling illuminating the purpose and function that it serves in such a way as to engage and dignify all those who pass through it; c) Sense of Place The New Central Library should establish a sense of place and be readily identifiable from all sides; d) Response to Context The New Central Library will make full use of its setting, through its integration with the exterior context, linkages to the surrounding community, and the optimization of views, orientation and daylight within the building; e) Technical Innovation The facility will demonstrate technical innovation and the principles of green sustainable building systems; f) Human Scale Despite being a large facility, the New Central Library must address human scale throughout;
1. Architectural and Civic Presence and Inspiration
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g) User-Friendliness The facility will provide an understandable hierarchy of functional spaces accommodating activities ranging from group interaction to private study; and h) Practicality The New Central Library must be easy to manage, operate, maintain and secure. The building will be successful to the degree that the spaces and conditions it provides meet the complex functional requirements of the activities taking place in it. Functional suitability will be achieved through consideration of the following: a) Human Inspiration The overriding functional objective is to sustain meaningful social, cultural and aesthetic experience for all users of the building; b) Human Comfort The environments created in the building must emerge from an understanding of the science of human factors the study of environments, equipment and devices that fit the human body, its movements, and its cognitive patterns; c) Security of Collection Resources Design must ensure appropriate zoning and the technical proficiency of all storage and materials handling spaces and systems required to preserve and protect Library collection resources; d) Spatial Suitability Location, scale, dimensions and environmental qualities of all spaces must support identified functions as well as the diverse abilities and sizes of the customers for which those spaces are intended. Design must provide optimal efficiency of all materials handling systems and supporting processes; e) Appropriate Building Systems Design must assess the complex functional requirements of all building systems and ensure that those systems address all performance conditions requirements; and f) Operations and Maintenance Objectives Operation and maintenance procedures, including the movement of people, materials management and building maintenance, must be considered as an essential feature of
2. Functional Suitability
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the design, starting in the schematic design phase. Design will develop solutions that respond to the need to support ongoing changes to the delivery of library services and that are responsive to changes in the population. Design features and conditions that promote flexibility include, but are not limited to: a) Anticipation of Changing Use Design should anticipate future modifications that can be achieved without compromising the basic structure and systems of the original building by minimizing internal partitions and using common modules, where possible. As well, basic systems infrastructure should cover the full range of possible functions to support the efficient reconfiguration of the facility, particularly, the likelihood of a shrinking physical collection and increasing focus on community space; b) Adaptability Planning and design should anticipate library, information sciences and technological trends and the implications of these on the expansion and contraction of individual library services. Functions should be located where future anticipated changes can be supported; and c) Expandability In the face of uncertainty about the future of physical collections, the form of urban development in Calgary, and the citys population, planning and design should support the long term future of the library by providing opportunity to expand the library in the future if and as required. Design must develop solutions and conditions that build social capital and community identity by promoting psychosocial wellbeing, including the dignity of each individual, civic pride, user satisfaction, and workplace productivity. Design features and conditions that promote psychosocial wellbeing include, but are not limited to: a) Beauty Aesthetics are essential to inspiration and enjoyment; the building must be beautiful. Aesthetically pleasing integrations of scale, proportion, form, light, colour, space, and technology must create psychologically uplifting experiences that:
3. Flexibility
4. The Promotion of Human Psychosocial Health
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Inspire the imagination, a sense of wonder and curiosity, Promote use of the facility, Build ownership and stewardship, and Promote civic pride;
b) Opportunities for Wide Experience The building must provide an optimal environment for multifaceted life-long learning, including: Enabling exploration, discovery and learning processes that address multiple types of human intelligence, including: linguistic, logical- mathematical, musical, bodily-kinesthetic, spatial, interpersonal, intrapersonal, naturalistic, spiritual, and existential,
Learning experiences that are exploratory, multidisciplinary, inclusive of life-skills, and both theoretical and practical; and Self-directed learning experiences that promote selfreflection, multi-faceted awareness, dialogue, and integration with community self-expression and identity;
c) Community Development and Social Diversity Library services and facilities are a tool for building community awareness and tolerance. Very large numbers of people will be present in the building; for many, the Library will be the most public environment encountered in the course of their daily lives, a place which creates opportunities for each visitor to experience him or herself as a part of the greater community and the wider world. The experience of the library will expand the horizons of all by connecting them with: Users of all ages, A wide range of abilities, literacy levels, ethnicities, cultures, and socio- economic profiles, Informational activities that involve very broad multicultural interests, and
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Real-time issues and events on a local national and international scale.
Throughout, emphasis will be placed on publically accessible space; d) Individual Privacy and Autonomy The individual user must be able to choose between participation in interactive social settings or small-scaled personal spaces. Design must provide a hierarchy of spaces from the vast to the particular, offering experiences ranging from gathering and inspiration, to oversight, to refuge; e) Community Memory and Local History The New Central Library will provide access to the age-old continuum of knowledge as well as the ongoing history of the City of Calgary. Many users will bring a sense of community and personal history. As a counterpoint to its global informational resources, the Library will celebrate the uniqueness of the setting and the history of the City of Calgary; f) Exterior and Interior Sense of Place The Library is a key participant in the social, cultural and recreational life of the City of Calgary. Design must provide: Visual identity that reinforces the content and audience for which the area is designed, Visual contact with ephemeral natural conditions and processes. such as seasonal changes, changing light and weather conditions, and Physical and visual contact with changing urban conditions and activities.
Design must also provide a clear sense of internal spatial orientation, including: Visual connectivity provided by sight lines, near and far views of key interior features, (including upper and lower levels), and exterior activities, Visual variety provided by spaces, forms, colour, patterns, and texture, Visual harmony provided by complementary forms, colours, pattern, and texture, and Visual continuity provided by consistent layouts and features that create an intuitive sense of the layout of spaces; and
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g) Non-Intrusive Technology The New Central Library will present an extremely sophisticated technological environment and will require sufficient bandwidth to support the geometric rise in use of digital devices and information. Services and workstations must be seamlessly woven into workspaces, as follows: Technology must not compromise the elegance and functionality of spaces, Technology must be discretely integrated throughout program spaces, collection areas and public workspaces, Technology must not compromise space required for non-technological activities, Technology must be adapted to diverse users, including children and people with physical and mental challenges, Technology workstations must allow people to work individually or in groups.
5. The Promotion of Human Physical Health
The New Central Library must provide the following conditions that promote human physical health: a) Light Design should approximate natural light conditions by providing a variable balance of natural and artificial light; b) Acoustics Ambient and incidental human and mechanical noise should approximate acoustical conditions found in nature; c) Ergonomics All furnishings and fittings must reflect the physiology and dynamics of human form and human factors; d) Opportunities for Frequent Movement The layout of spaces should allow multiple opportunities for frequent whole-body movement and exercise; e) Environmental Controls Environmental systems should allow individuals to control respiratory, thermal, visual, and ergonomic environments to the degree possible; f) Temperature and Air Movement Passive and active environmental systems should be designed to maintain thermal and respiratory comfort; and
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g) An Environment Involving Minimal Pathogens Environmental systems and operational protocols must minimize contaminants in the air, water, and/or materials throughout. The New Central Library site and facility must provide a welcoming environment that supports the access needs of all, through the following design principles: a) Universal Design Principles Universal design principles must be applied to all elements, including site design, movement in, out and through the building, communication systems, furnishings and public facilities; b) Equity Design must ensure that all building occupants enjoy the same quality of experience, including access to services and facilities, and to light, air, and other elements that contribute to comfort; c) Simple, Intuitive Design should be simple and intuitive, enabling customers to locate services easily by providing visual connections and excellent sightlines and a building organization that has an intrinsic element of common sense. Technological devices and building systems should reflect the same; and d) Informational Redundancy Design should address the unique perceptual and cognitive strengths of individuals by providing redundancy in information, through colour, icons, and signage. The New Central Library will include interior spaces serving a wide cross-section of the community. Public and staff safety must be a priority. To this end, design solutions throughout interior and exterior spaces must integrate principles of Crime Prevention through Environmental Design (CPTED). These are grouped into categories as follows: a) Territoriality Design should clearly establish which spaces are private, semi-private and public;
6. Accessibility
7. Public Safety
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b) Natural Control Every space should be visible to some degree by people in adjacent spaces; c) Access Control All public and staff areas should include visible paths and approaches with controllable points of entry; d) Activity Support Natural surveillance should be provided by activities taking place in or near the space; and e) Maintenance Lighting systems, access control systems, and furniture and storage systems layout must be maintained to reinforce the preceding principles. The building will achieve LEED Gold certification. Environmental sustainability may be addressed through consideration of the following: a) Use of Natural Energy Sources Use natural energy sources as possible, including: Available natural light, Available solar energy, including passive energy acquired through building massing and orientation; and active technologies, which may involve combinations of photovoltaic panels, cladding, smart glazing, shading panels, curtain walls and rain screens, and A green roof system;
8. Environmental Sustainability
b) Efficient Systems Use efficient energy systems as possible, including: Connection to regional energy sources such as the Downtown District Energy Centre, Water and solid waste recycling and reduction systems and programs, Natural ventilation and computer-driven HVAC systems designed to balance heat generated by people, lighting, electronic equipment and natural sources in order to reduce costs for heating and cooling, and Motion sensitive lighting controls.
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Compliance of the design relative to requirements must be determined using computerized energy simulations; c) Materiality Develop strategies around materials, such as: Minimum amount of material required to address any particular design and functional requirement, Use of : materials selected with full consideration of embodied energy and toxicity involved in extraction, manufacture and transportation, natural materials used in their natural condition, low or no volatile organic compound finishes, a minimum of fixed partitions and structural capacities which allow for optimal flexibility and reorganization, sustainable harvested woods, reclaimed and recyclable materials, regionally originating materials, and materials selected with consideration of sustainable maintenance practices;
d) Mitigation of Construction Impact Design and site works must mitigate the impact of construction, including: Site decontamination and restoration, Site ecosystem protection, Construction waste reduction and management, and Minimized emissions during construction;
e) Longevity of Building Systems Design must include systems that do not require frequent replacement. Design must minimize the impact of future solid waste disposal and the amount materials required for the replacement and renewal of building systems; and f) Life Cycle Costing Life Cycle Costing must be utilized in design to evaluate and optimize environmental systems using a comparison between a base, or standard building system and any proposed building system.
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Assumptions should be clarified outlining comparative capital costs, operating costs and lifespan of any proposed building system. Information below presents fourteen blocks or functional components that may be accommodated in the New Central Library, two associated components that include shared and synergistic spaces, and a component that will support the longer term expansion requirements of the New Central Library. The components include: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. Concourse and Public Forum; Retail and Services for the Community; Library Entrance; My Library; Childrens Library; Teens Centre; Learning Commons/Innovation Space; Languages, Learning and Services to the Community; Science, Applied Science and the Arts; Geography, History and Genealogy; Fiction and Literature; Service Co-ordination Centre; Administrative Services; Information Technology Services; Access and Discovery; Building Operations; and Future Library Expansion and Community and Cultural Services.
MASTER PROGRAM SUMMARY
The component list includes all Library components and associated components that could be accommodated in the New Central Library project. Subsequent physical planning and costing will assist in the determination of which of the components most appropriately are included in the final project, based on the priorities of the Library within the limits set by the project budget. Included in the component list is component 17. Future Library Expansion and Community and Cultural Services, which provides an allowance for growth of Library functions beyond the planning horizon of this project. Consideration should be given to this important concept in the physical planning phase. The following table summarizes the Master Program component areas and compares them to corresponding existing component areas of CPLs existing W.R. Castell central library. It also includes a calculation of the difference in area as a percentage.
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The Master Program component area is approximately 55% larger than the existing library. A grossing factor of 25%, which is generous, has been applied to the component total area, to account for general circulation, mechanical rooms, and exterior walls. The overall grossing factor, from net area to building gross area, is 55%. The total building area is approximately 40% larger than Calgary's existing central library. The difference is, in large part, due to the inefficient layout of the existing library building, which is long and narrow and includes two elevator cores with service space between.
TABLE 1: SUMMARY OF MASTER PROGRAM AND COMPARISON WITH EXISTING AREAS (SQUARE FEET)
Compone nt 1. Concourse and Public Forum 2. Retail and Services for the Community 3. Library Entrance 4. My Library 5. Children's Library 6. Teens' Centre 7. Learning Commons/Innovation Space 8. Languages, Learning & Services to the Community 9. Science, Applied Science and the Arts 10. Geography, History and Genealogy 11. Fiction and Literature 12. Service Co-ordination Centre 13. Administrative Services 14. Information Technology Services 15. Access and Discovery 16. Building Operations T ota l Component to Building Grossing Factor Building Gross Are a
E xisting 10,030 677 2,694 12,863 7,678 1,116 1,452 53,227
16,762 4,637 7,866 8,892 127,894 1.39 177,532
Future % Cha nge 19,170 91% 5,060 647% 4,990 85% 10,035 -22% 13,320 75% 5,690 410% 11,305 679% 18,415 23,365 68% 23,305 24,545 4,880 -7% 10,730 5,695 23% 6,965 -11% 9,745 10% 197,215 1.25 246,000 40,000 286,000 39% 54%
17. Future Library Expansion and Community and Cultural Services T ota l Are a
Shared Services Synergistic Services May be located elsewhere
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The following chart illustrates the respective areas for each of the first 16 components. Excluded, due to its variability, is component 17. Future Library Expansion and Community and Cultural Services.
CHART 1: RELATIVE SIZE OF COMPONENT AREAS
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The following chart illustrates the relative proportion of public space, collection space and non-public space in components 1 through 16. It is important to note that collection space is also public space. It does not include component 17. Future Library Expansion and Community and Cultural Services although this component may support community and cultural functions in the short term as well as in the long term, when the Library uses it as expansion space. Area comparisons include net areas only.
GRAPH 2: COMPARISON OF SPACE TYPES WITHIN THE MASTER PROGRAM (NET SPACE)
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Public Forum 1. CONCOURSE AND PUBLIC FORUM

1. CONCOURSE AND PUBLIC FORUM This component accommodates the main entrance space and lobby for the entire facility as well as the auditorium and meeting room complex that supports both library programming and community events. It includes a multi-storey atrium with pedestrian links to surrounding streetscape, entrance to the New Central Library, and entrances to some of the individual components of the ancillary services. The Concourse and the Public Forum are discrete but connected zones. Character: We arrive, gather; we see whats happening The Concourse is the community front porch, supporting a number of casual and informal activities, including movement of 5,000 people a day in and out, prominent staircase, escalator and/or elevator systems accessing the second level of the building, retail activities, refreshment activities, people watching, temporary and permanent displays, including artwork, fixed signage, commemorative and donor recognition features, and active wide-screen television and signage transmission. The Public Forum is a general purpose formal meeting complex that supports a wide range of independent or coordinated community activities in a welcoming and multi-functional environment.
Features:
Concourse Large scale atrium/wintergarden connecting the Library (and any other site partner) to adjacent streets and sidewalks Events signage Public art and possible rotating art exhibits Security and community information kiosks Public events Donor recognition feature Public Forum Multiple meeting room complex, including, multipurpose room and flexible meeting rooms Formal meeting room supports, such as coat room and registration area, speakers area and entrance Reception Room Beverage and snack bar and catering kitchen Mingling space adjacent to meeting rooms
Activities:
Concourse Movement to the central library and through the facility Informal socializing People watching Public presentations and functions Informal programming activities and events such as festivals and concerts Crush space for Public Forum activities Public Forum Screening of films Recitals and music events Author readings and community meetings/events Amateur theatrical productions Informal socializing with food and beverages Videoconferencing (initiating and receiving) Catering of events
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Public Forum 1. CONCOURSE AND PUBLIC FORUM

Factors Determining Size:

1. Movement of up to 5,000 people daily through the Concourse 2. Informal seating in Concourse - seats 3. Security and information kiosks 4. Multipurpose room 5. Meeting/breakout rooms (2@80) 6. Reception room
50 400 160 50
FUTURE AREA:
19,170 CGSF
AFFINITY CRITERIA 1. Provide convenient access by general circulation to adjacent pedestrian pathways for the movement of visitors, customers and staff. 2. Provide convenient access by general circulation to the Library Entrance for the movement of visitors, customers and staff. 3. Provide convenient access by general circulation to Retail and Services for the Community for the movement of visitors, customers and staff. 4. Provide convenient access by internal circulation to Service Entrance from the Public Forum for the movement of deliveries.
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Public Forum 2. RETAIL AND SERVICES FOR THE COMMUNITY

2. RETAIL AND SERVICES FOR THE COMMUNITY This component accommodates commercial and retail space associated with the Library development. It is intended to add to the dynamic and vibrant nature of the surrounding civic space, both external to the library building and as part of the concourse. Operating options for these areas will be developed further based on potential development configurations for the site. Character: We live here The commercial areas add to the vitality and dynamism of the facility, adding to the urban fabric, creating a safe and interesting environment.
Features:
General commercial and retail facilities, including a caf that could serve both the Concourse and the library, a restaurant or deli serving a wider range of food Bookstore, and sundries or gift shop Other services could include: - copy services - information technology store - civic and community services portal - fitness centre - medical and professional services - child care/minding Receiving of shipments and movement of supplies Collection and movement of refuse
Activities:
Display of merchandize and products or services Window shopping and shopping Sales

1. Commercial retail units (450 sq. ft. each) 2. Size may vary depending on other building tenants 10
FUTURE AREA:
5,060 CGSF
25
2013 January 10

Master Program
Public Forum 2. RETAIL AND SERVICES FOR THE COMMUNITY

AFFINITY CRITERIA 1. Provide convenient access by general circulation to adjacent streets for the movement of customers and materials. 2. Provide convenient access by general circulation to the Concourse and Public Forum for the movement of customers and materials.
26
2013 January 10

Master Program
Library Public Services 3. LIBRARY ENTRANCE

3. LIBRARY ENTRANCE This component accommodates space required for the single, secured, main entrance to the library, together with functions required adjacent to the entrance. Character: We enter and orient ourselves This component is highly active due to the volume of customer movement in the central space, and also highly organized due to location of the staffed and self-service functions at the edge of the space. The Library Entrance will be the focal point destination for those entering through the adjacent Concourse and Public Forum. It should be a spatially dynamic threshold connected visually and spatially to the Concourse and Public Forum, to My Library, and other main public areas.
Features:
Generous arrival space immediately in front of library security gate system Library security gate system Internal library arrival, orientation, and departure space, immediately inside security gate system Customer services and information desk Security base, including office(s), first aid room, lost and found Arrival, orientation, and departure space immediately adjacent to elevators, escalators and/or stairs Access to elevators, escalators and/or stairs to library upper levels Public washrooms adjacent to elevators, escalators and/or stairs Non-public staff workspace
Activities:
Public movement to and from the Concourse and Public Forum Public access to elevator, escalator and/or stair systems serving other floors of the library Public access to displays of general directional, event and ephemeral signage Public access to an information desk Public access to a customer service desk Secure storage of administrative supplies Movement of collection materials carried by library customers Public access to self-service check-in/out stations, Public access to collections holds pick-up With the exception of customer carried collection, materials, no other deliveries take place in this component Program storage
27
2013 January 10

Master Program
Library Public Services 3. LIBRARY ENTRANCE


1. The movement of up to 5,000 people daily in and out- (e.g., 10,000+ movements per day) Accommodation of both moving and temporarily stationary customers at service desks and/or self-service stations Need to locate some functions on the right when entering, and others on the right when leaving, and allowing unobstructed movement of people through a central space Self-service and staffed workstations Provision of easy access to My Library
FUTURE AREA:
4,990 CGSF
2.
3.
4. 5.
AFFINITY CRITERIA
1 LIBRARY ENTRANCE Concourse and Public Forum
1. Provide direct access by general circulation to the Concourse and Public Forum for the movement of public and staff in and out of the Library. 2. Provide direct access by general circulation to My Library for the movement of customers accessing highly used, topical collection materials. 3. Provide convenient access by general circulation to Retail and Services for the Community for the movement of public and staff. 4. Provide direct access by general circulation to Childrens Library for the movement of young customers and companion adults.
2 My Library
3 Retail and Services for the Community
4 Childrens Library
5 Languages, Learning and Services to the Community
5. Provide convenient access by general circulation to Languages, Learning and Services to the Community for the movement of library customers. 6. Provide convenient access by general circulation to Learning Commons/Innovation Space for the movement of library customers.
6 Learning Commons/ Innovation Space
28
2013 January 10

Master Program
Library Public Services 4. MY LIBRARY

4. MY LIBRARY This component accommodates space required for easily accessible, optimally visible, browsing collections that cover topics of current interest, popular recreational subjects, quick picks, new and notable materials. These will be the most highly used and the most highly circulating materials in the collection. The goal is to engage the customer with resources of the collection that are new and/or of significant current interest, while providing extended or 24-hour access. Character: We discover A window onto the world with views of surrounding streets and public spaces and a high media presence. A very active, casual environment modelled on retail settings and popular bookstores that supports informal program activities, such as author readings, book club talks. Visually stimulating, with collections optimally displayed to attract attention and arouse interest.
Features:
Staffed service point A high-lighted cross-section of materials from throughout the library collection Fiction AV materials, newspapers and magazines Global media centre Satellite print and copy centre Satellite IT workstations User seating and workspace Staff workspace Access to a coffee shop
Activities:
Movement to and from the component via the Library Entrance Movement to/ from upper floor library components Collection materials-relevant signage and display Collection browsing Group presentations and interaction Impromptu and scheduled library program events Private recreational reading Possible roof terrace/conservatory feature
29
2013 January 10

Master Program
Library Public Services 4. MY LIBRARY


1. 2. 3. 4. 5. 6. Entrance and orientation area Customer seats and workspaces New/notable collection volumes Fiction DVDs/music CDs Magazine titles Collection display system that provides optimal visibility and accessibility The need for open central space where impromptu programs may take place 172 20,000 10,000 140
FUTURE AREA:
10,035 CGSF
7.
AFFINITY CRITERIA 1. Provide direct access by general circulation to the Library Entrance for the movement of customers arriving, checking out materials and departing. 2. Provide direct access by internal circulation to a coffee shop that is part of Retail and Services for the Community. 3. Provide convenient access by general circulation to the Childrens Library for the movement of children and accompanying adults. 4. Provide convenient access by general circulation to the Concourse and Public Forum for the movement of customers attending community events. 5. Provide convenient access by general circulation to Languages, Learning and Services to the Community for the movement of library customers. 6. Provide convenient access by general circulation to Science, Applied Science, and the Arts for the movement of library customers. 7. Provide convenient access by general circulation to the Learning Commons/Innovation Space for the movement of customers accessing virtual services.
30
2013 January 10

Master Program
Library Public Services 5. CHILDRENS LIBRARY

5. CHILDRENS LIBRARY This component accommodates the collection and program areas associated with the Childrens Library as well as the staff workspace associated with Services for Children, Teens and Families (SCTF). Character: We grow The Childrens Library is an acoustically separated, playful environment that stimulates the imagination of children at the same time as teaching literacy skills.
Features:
Early literacy centre separated from other zones Getting ready to listen playground Topical display of materials Parent and child reading/exploration Gaming area Homework and small group room Tweens area Childrens collections, including board books, picture books, childrens magazines and childrens audiovisual materials Program areas for both clean and messy activities Parents lounge Service Desk and staff workroom Possible roof terrace/conservatory feature
Activities:
Gross motor literacy skills activity by age Imagination play activities with props that include places in the community Topical display of materials Parent and child reading/exploration Group and individual gaming Doing homework Accessing physical and virtual collection materials Preparing program materials Conducting programs such as story-time, puppet theatre, crafts Staff collection maintenance activities Staff administrative activities
31
2013 January 10

Master Program
Library Public Services 5. CHILDRENS LIBRARY


1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. Entrance feature Arrival & orientation/stroller parking Service point (2 stations) Childrens collection volumes Magazines titles AV collection, incl. audiobooks items Storytime reading area capacity Group tables stations Computer lab Child and caregiver reading Cave space Tweens seating, including booths Small group rooms Program room/Homework room Playground (stations) Public washrooms + nursing room Staff workspace and workroom Parent/adult stations
FUTURE AREA:
51,100 10 6,000 70 - 100 30 16 10 5@2 15 2@6 50/25 20 4 18 10
13,320 CGSF
AFFINITY CRITERIA 1. Provide convenient access by general circulation from the Library Entrance for the movement of visitors, customers and staff. 2. Provide convenient access by general circulation from My Library for the movement of visitors, customers and staff. 3. Provide convenient access by general circulation from the Teens Centre for the movement of staff.
32
2013 January 10

Master Program
Library Public Services 6. TEENS CENTRE

6. TEENS CENTRE This component accommodates the collection, program areas, and staff workspace specifically allocated to teen customers. Character: We are independent The Teens Area is an acoustically separated environment with a variety of sophisticated activity areas that is distinctly placed, and somewhat removed from the other areas of the library.
Features:
Enclosed area with acoustic separation Smaller, informal service point Access to Teen materials on movable shelving Informal movable seating Gaming Homework help and peer to peer tutoring Performance Area Display of customer art Mac Lab creation space Creation studio Administrative space and workroom for Teen Services
Activities:
Enclosed area with acoustic separation Smaller, informal service point Storage, display and access of YA materials Informal socializing and study Gaming Homework help and peer to peer tutoring Performances musical, poetry slam, etc. Art displays Mac Lab creation space Creation studio Administrative space for Teen Service
33
2013 January 10

Master Program
Library Public Services 6. TEENS CENTRE


1. 2. 3. 4. 5. 6. 7. 8. 9. Arrival and orientation area Display area Service point YA print collection vol. Magazines titles Homework room stations Mac lab stations Group rooms Informal/Lounge seating, including booths 10. Stage area 11. Gaming area 12. Creation Studio stations 13. Staff workspace stations
FUTURE AREA:
1 12,000 20 20 20 2@5 25
5,690 CGSF
2@6 8 3
AFFINITY CRITERIA 1. Provide convenient access by general circulation from the Learning Commons/Innovation Space for the movement of visitors, customers and staff. 2. Provide convenient access by general circulation to the Library Entrance for the movement of visitors, customers and staff. 3. Provide convenient access by general circulation from the Childrens Library for the movement of staff.
34
2013 January 10

Master Program
Library Public Services 7. LEARNING COMMONS/INNOVATION SPACE

7. LEARNING COMMONS/INNOVATION SPACE This component accommodates the main electronic information access and technology coordination centre of the New Central Library, including a technology lab, and a technology application space, featuring leading edge and emerging technology. This component will be served by both Information and IT service points. Character: We connect A technology-focused collaborative environment modelled on information commons and open design studios.
Features:
Service point with roving staff Varied informal socializing and study environments with full electronic support (Wireless, 4G, wireless power) Customer controlled environment Computer-based research and generation of multimedia products Leading edge applications, e.g., 3-D printing Facilitated, self-directed and group learning Staff workspace
Activities:
Peer-to-peer tutoring and group project work Individual research and study Private discussions and conversations in enclosed rooms Group research at computers Customer manipulation of environment to create appropriate spaces Impromptu and scheduled library program events Specialized activities involving creative projects, requiring graphic design, publishing machines, etc. Introduction and demonstration of innovative technologies and applications Staff assistance with research and technology
35
2013 January 10

Master Program
Library Public Services 7. LEARNING COMMONS/INNOVATION SPACE


1. Learning Commons open area stations 2. Group instruction openable stations Informal/Tables stations 3. Service point 4. Gaming area stations 5. Small group rooms 6. Print centre 7. Leading edge maker/demonstration space stations 8. Videoconferencing room stations 9. Digital literacy expert workspace 120 30 40 2 15 8 for 5 12 15 6
FUTURE AREA:
11,305 CGSF
AFFINITY CRITERIA 1. Provide a central location within the Library for the movement of customers and staff. 2. Provide direct access by internal circulation to Information Technology Services for the movement of staff. 3. Provide convenient access by general circulation to the Teens Centre for the movement of young customers and staff.
36
2013 January 10

Master Program
Library Public Services 8. LANGUAGES, LEARNING AND SERVICES TO THE COMMUNITY

8. LANGUAGES, LEARNING AND SERVICES TO THE COMMUNITY This component accommodates space required for a major portion of the core non-fiction collection, Dewey classifications 300 (selected) and 400, including education, languages, linguistics, and world languages collections. These are both recreational and research collections that cover topics related to the socio-cultural and linguistic profile of the community. Customersmany of whom may be disadvantagedwill access informational resources and services that enable them to be successfully integrated into the community, including: Informational programs requiring assistive technologies; Information and services requiring world languages; Services and programs involving English as a second/additional language; Orientation programs for newcomers to the community; Government and educational policies and procedures; and Social structure of the community and the services available to community members.
Character: We succeed The character of the component will reflect a workspace where abilities are being developed and which enables orientation to the basic resources and services of the community. This is a focussed environment where customers are in the process of integrating into the community. Many learning activities are time consuming and involve structured processes and/or individual programs and support. Many activities rely heavily on the information technology available in the Learning Commons.
Features:
Central staffed service point Satellite special service points Permanent exhibits identifying collection resources Non-fiction resources, (Dewey 400, world languages, literacy, careers, large print), storage and display Satellite print and copy centre Satellite IT workstations Programs in adult literacy, including large print, and talking books collections Customer seating and workspace Program space Staff focus on programming and value-added services Non-public staff workspaces
37
2013 January 10

Master Program
Library Public Services 8. LANGUAGES, LEARNING AND SERVICES TO THE COMMUNITY

Activities:
Movement to & from other library components Collection materials relevant signage and display Special services and assistance on both an individual and group basis Collection browsing Group presentations and interaction Impromptu and scheduled library program events Private research and study Private recreational reading

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Numbers of people attending Customer seats and workspaces Print collections volumes Magazines titles Non-Fiction DVDs/Audiobooks Height and configuration of collection display systems Open central space for impromptu programs capacity Enclosed program spaces capacity Tutoring rooms Staff workspace stations hotelling and dedicated offices/stations 120 71,800 60 6,800
FUTURE AREA:
18,415 CGSF
40 30 3@3 22
AFFINITY CRITERIA 1. Provide direct access by general circulation to the Learning Commons/Innovation Space for the movement of customers accessing virtual services. 2. Provide convenient access by general circulation to the Library Entrance for the movement of customers arriving, checking out materials and departing. 3. Provide convenient access by general circulation to the Teens Centre for the movement of customers accessing career services and non-fiction collection materials.
38
2013 January 10

Master Program
Library Public Services 9. SCIENCE, APPLIED SCIENCE, AND THE ARTS

9. SCIENCE, APPLIED SCIENCE, AND THE ARTS This component accommodates a major portion of the core non-fiction collection, Dewey classifications 300, 500, 600 and 700, including science and mathematics, technology and applied science, law, healthy arts and recreation. These are both recreational and research collections. Customers will access informational resources and services that enable them to navigate successfully the complexities of: Scientific and applied disciplines, including medicine and health; Personal and corporate finance and business and career development; Product and service information and consumer choices, including health care information; Government and scientific policies, agencies and services; Emerging economic and industrial trends and activities; Art history, theory, and technical processes; and Sport and recreational information.
Character: We create Activities involve those who come with a developed range of basic skills and literacies which allow them to mobilize information and services in this component. The industrious character is a reflection of the activity of those with specific focussed goals. It is a very active environment with customers focussing on the creation of personal success, as well as the pursuit of the imagination. Many activities rely heavily on the information technology available in the Learning Commons.
Features:
Central staffed service point Satellite special service points Permanent exhibits identifying collection resources Non-fiction resources, (Dewey 330, 340, 350, 380, 500, 600, and 700 & periodicals), storage and display Business support services Satellite print and copy centre Satellite IT workstations Customer seating Customer workspace Program space Staff focus on programming and value-added services Non-public staff workspaces
Activities:
Movement to & from other library components Collection materials relevant signage and display Special services and assistance on both an individual and group basis Collection browsing Group presentations and interaction Impromptu and scheduled library program events Private research and study Private recreational reading
39
2013 January 10

Master Program
Library Public Services 9. SCIENCE, APPLIED SCIENCE, AND THE ARTS


1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Numbers of people attending Customer seats and workspaces Print collections volumes Magazines titles Non-Fiction DVDs/Audiobooks Height and configuration of collection display systems Open central space for impromptu programs capacity Enclosed program spaces capacity Meeting rooms Staff workspace stations hotelling and dedicated offices/stations 134 130,000 500 3,400
FUTURE AREA:
23,365 CGSF
40 54 3@3 22
AFFINITY CRITERIA 1. Provide direct access by general circulation to Learning Commons/Innovation Space for the movement of customers accessing virtual services. 2. Provide convenient access by general circulation to the Teens Centre for the movement of customers accessing non-fiction collection materials.
40
2013 January 10

Master Program
Library Public Services 10. GEOGRAPHY, HISTORY AND GENEALOGY

10. GEOGRAPHY, HISTORY AND GENEALOGY This component accommodates space required for a major portion of the core non-fiction collection, including Dewey Classifications 000, 100, 200 and 900. Customers will access informational resources, services and programs which enable them to explore topics relevant to geography and travel, as well as personal and community identity, including biographies, philosophy, religion, general, community and local history, and genealogy. Character: We explore This component will focus on introspective and retrospective topics, and attract those interested in research and recreational reading and study with an interest in inspiration, meaning and self-knowledge. It will also be the highly active focus of programs in community heritage and family history, and travel.
Layola Marymount University
Features:
Central staffed service point and a satellite local and community history service point Permanent exhibits identifying featured collection resources Non-fiction resources, (Dewey 000, 100, 200 and 900 and periodicals), storage and display Satellite print and copy centre Satellite IT workstation Local and Community History collection and associated research areas Seating, including a traditional reading room Meditation and reflection space Staff focus on programming and value-added services Non-public staff workspace
Activities:
Movement to and from other library components Collection materials relevant signage and display Presentations and discussions Quiet meditation Group presentations and interaction Collection browsing Impromptu and scheduled library program events Private research and study Private recreational reading Collection maintenance Program development
41
2013 January 10

Master Program
Library Public Services 10. GEOGRAPHY, HISTORY AND GENEALOGY


1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Numbers of people attending Customer seats and workspaces Print collection volumes Non-Fiction DVDs/Audiobooks Magazines titles Height and configuration of collection display systems Open central space for impromptu programming Enclosed program spaces Meeting rooms Staff workspace hotelling and dedicated offices/stations 235 103,000 3,200 180
FUTURE AREA:
23,305 CGSF
40 24 4@4 22
AFFINITY CRITERIA 1. Provide convenient access by general circulation to Learning Commons/Innovation Space for the movement of customers accessing virtual services. 2. Provide convenient access by general circulation to Fiction and Literature for the movement of library customers. 3. Provide convenient access by general circulation to Science, Applied Science, and the Arts for the movement of customers accessing materials for recreation.
42
2013 January 10

Master Program
Library Public Services 11. FICTION AND LITERATURE

11. FICTION AND LITERATURE This component accommodates the Fiction collection and a major portion of the core Non-Fiction collection, covering Drama, Poetry and Literature. These collections will be highly used by those interested in reading for both enjoyment and serious study as a gateway to social and cultural understanding. Customers will access informational resources and services that enable them to explore both current and traditional fiction and literature and works of the imagination, accompanied by author readings and programs addressing specific topics and genres. Character: We share stories This component will showcase the literary interests of the community and celebrate the diversity of community cultural interest and self-expression in the written and spoken word. The component will reflect the time honored dignity of quiet reading, as well as the participatory experiences of the oral tradition, the spoken word, and community dialogue, exploring subjective interpretation and literary contexts.
Features:
Staffed service point Satellite print and copy centre Satellite IT workstations Permanent exhibits identifying featured resources Non-fiction resources, (Dewey 800 and periodicals), storage and display) Fiction collection resources A traditional formal Reading room Author reading and poetry recital spaces Staff focus on programming and value-added services Non-public staff workspace
Activities:
Movement to and from other library components Collection materials relevant signage and display Individual writing and literary creation Private recreational reading and study Use of library and personal computers Group presentations and interaction Collection browsing Impromptu and scheduled library program events Private research and study Face-to-face public services at service desk and in public areas Program development and coordination Collection maintenance
43
2013 January 10

Master Program
Library Public Services 11. FICTION AND LITERATURE


1. 2. 3. 4. 5. 6. Numbers of people attending Customer seats and workspaces Print collection size volumes Non-Fiction DVDs/Audiobooks items Magazines titles Height & configuration of collection display systems 7. Open central space for impromptu programming 8. Meeting rooms 9. Enclosed program spaces 10. Staff workspace hotelling and dedicated offices/stations 159 132,000 1,725 180
FUTURE AREA:
24,545 CGSF
40 4 for 4 24 22
AFFINITY CRITERIA 1. Provide convenient access by general circulation to Arts and Recreation for the movement of library customers. 2. Provide convenient access by general circulation to Languages, Learning and Services to the Community for the movement of library customers. 3. Provide convenient access by general circulation to the Learning Commons/Innovation Space for the movement of customers accessing virtual services. 4. Provide convenient access by general circulation to the Library Entrance for the movement of customers arriving, checking out materials and departing.
44
2013 January 10

Master Program
Library Public Services 12. SERVICE CO-ORDINATION CENTRE

12. SERVICE CO-ORDINATION CENTRE This component accommodates staff activities involving the design and delivery of public-facing library services at the New Central Library and across the system. Co-location and integration of these functions is intended to maximize synergy, creativity, and operational effectiveness. This is the Library systems public services coordination point for the timely design and implementation of collections, programs and services throughout the entire Library system. Character: We develop the community The space should convey the sense of a collaborative design studio that enables solitary activities as well as focussed group thinking and impromptu interaction.
Features:
The space will be generally non-public, but it must be welcoming for occasional public visitors and program development partners and participants Permanent and ephemeral information to illustrate the scope and complexity of the Librarys systemwide programs and services which are visible to the public Open studio space for collaborative design and management of collections, programs and services Individual workspaces for adult and childrens programming, and customer service
Activities:
Development and implementation of programs for adults and children Management and direction of customer services Customer services planning, design and coordination Marketing and communications program design, management and support Group collaborative activity Private office activity Support functions Visiting branch staff, service delivery partners and, occasionally, members of the public
45
2013 January 10

Master Program
Library Public Services 12. SERVICE CO-ORDINATION CENTRE


1. 2. 3. 4. Staff based in the component Number of staff and public visiting Number of individual offices Meeting and project development space capacity 26
FUTURE AREA:
10 24
4,880 CGSF
AFFINITY CRITERIA 1. Provide convenient access by general circulation central to public service components to allow frequent contact with a main collection, program and service area. 2. Provide convenient access by general (staff) circulation to Access and Discovery for the movement of staff.
46
2013 January 10

Master Program
Library Infrastructure Services 13. ADMINISTRATIVE SERVICES

13. ADMINISTRATIVE SERVICES This component accommodates office and support space for the CEOs office, Strategic Operations Office, Library Board Room, Finance and Human Resources. This component also includes a staff lounge. The Boardroom in this component provides an appropriate civic setting for the direction of one of the Citys major public services. The CEOs Office provides professional, organizational and community development planning and leadership to the Library System. Strategic Operations provides resource management and operational coordination. Financial services include purchasing, accounting and financial planning, and the coordination of the receiving and mail areas (located in Building Operations). Human Resources is responsible for the recruitment of staff, advising managers around staff issues, health and safety, and maintenance of the HRIS system. HR will also be responsible for volunteers in the future. These functions involve not only the Central Library, but the entire public library system, although the Central Library is the largest client of administrative services. Character: Non-public space with some staff and public visitors. A typical office environment, consisting of enclosed offices, open planned workstations, meeting and other support spaces. The Board Room should be an appropriately formal space which can also be used as a general purpose meeting room.
Features:
Senior Administration Suite, including strategic operations Board Room Finance and Human Resources offices Storage for supplies and materials Shared workroom Meeting rooms File and records storage Growth of 15% for Finance; 20% for Human Resources Staff lounge with possible roof terrace/ conservatory feature
47
2013 January 10

Master Program
Library Infrastructure Services 13. ADMINISTRATIVE SERVICES

Activities:
Administration and leadership of the Library System Payroll, accounts payable, cash counting Interim and financial year end reports Conducting interviews Meetings of staff Generation of institutional reports Secure storage of current files/receipts/personal records Development and coordination of training sessions Preparation of light meals, celebrations, gaming area, quiet and noisy areas

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Board Room Offices- Senior Administration Offices- Strategic Services Offices & workstations Finance Future growth Finance Offices & workstations HR Future growth HR HR active & archived files cabinets Finance active & archived files cabinets Project & volunteer stations Workroom (copying/fax/kitchenette) HR reception/waiting stations Cash counting room Staff room capacity 30 6 8 15 15% 9 20% 20 15 5 shared 2 1 50
FUTURE AREA:
10,730 CGSF
AFFINITY CRITERIA 1. Provide convenient access by general circulation to the Service Co-ordination Centre for the movement of staff. 2. Provide convenient access by general circulation to Building Operations for the movement of staff. 3. Provide convenient access by general circulation to all Central Library components for the movement of staff.
48
2013 January 10

Master Program
Library Infrastructure Services 14. INFORMATION TECHNOLOGY SERVICES

14. INFORMATION TECHNOLOGY SERVICES This component accommodates the office, and resource space associated with Information Technology Services. This is the coordination point for the IT support system for the entire system. Character: A non-public secure component consisting of enclosed and open office environments and clean technology support spaces.
Features:
Open office environment collaborative staff area Experimental areas to explore new technologies Specialized support space for setting up computers Staff training room
Activities:
Coordination of Internet, Library IT systems, signage and display, TV telecommunications and videoconferencing Testing of prototypes Coordination of central data storage Administrative activities associated with IT services Staging and setup/imaging of computers Storage of parts and equipment

1. 2. 3. 4. 5. 6. 7. 8. 9. Reception area Staging Lab station Storage Staff stations Breakout/project room Telecommunications room Communications closets Projected growth staff % Training Lab stations 10 30 2@6 35 12
FUTURE AREA:
5,695 CGSF
49
2013 January 10

Master Program
Library Infrastructure Services 14. INFORMATION TECHNOLOGY SERVICES

AFFINITY CRITERIA 1. Provide a direct access by internal circulation to the Learning Commons/Innovation Space for the movement of staff supporting functions. 2. Provide convenient access by internal circulation to Building Operations for the movement of staff and equipment. 3. Provide central location by general circulation for the movement of staff serving all other components.
50
2013 January 10

Master Program
Library Infrastructure Services 15. ACCESS AND DISCOVERY

15. ACCESS AND DISCOVERY This component accommodates office and support space for Access and Discovery, which includes acquisitions, cataloguing and processing. Materials may be new or existing materials requiring repair, and include monographs, serials, and virtual collection materials. Character: Non-public space with some staff and public visitors. A typical office environment, consisting of enclosed offices, open planned workstations, meeting and other support spaces.
Lynn Valley Library (Biblioblogaroni)
Features:
Ample open space to park book trucks Staff workstations Staff meeting space Equipment stations Storage space
Activities:
Receiving and acquisitions function Cataloguing of materials Receiving and sending of serials Processing of materials Staff meetings Storage of supplies Storage and review of gift materials Booktruck parking Staff break activities
51
2013 January 10

Master Program
Library Infrastructure Services 15. ACCESS AND DISCOVERY


1. 2. 3. 4. 5. Offices and workstations Future growth % Files cabinets Project stations Workroom (copying/fax/kitchenette) 6. Booktruck parking 7. Supplies storage 8. Meeting room capacity 25 0 8 2 42 8
FUTURE AREA:
6,965 CGSF
AFFINITY CRITERIA 1. Provide convenient access by general circulation to Building Operations for the movement of staff and materials. 2. Provide convenient access by general circulation to Service Co-ordination Centre for the movement of staff. 3. Provide convenient access by dedicated materials handling circulation to Library Collection Areas for the movement of materials to the remainder of the library
52
2013 January 10

Master Program
Library Infrastructure Services 16. BUILDING OPERATONS

16. BUILDING OPERATIONS This component accommodates the spaces required to ensure the practical operation of the building, including materials handling, but not including major mechanical spaces or housekeeping or communications spaces distributed throughout the building. Character: A non-public component that features frequent high level movement of materials and supplies into and out of the library. It requires clear movement paths and access to automated materials handling and general materials handling equipment.
Features:
Enclosed delivery bays Loading dock Garbage and recycling marshalling area Materials marshalling area Central stores Collection sorting room Central housekeeping Viewable materials handling equipment
Activities:
Regular scheduled shipping and receiving of circulating library collection resources Sorting, re-routing and marshalling of resources Shipping and receiving of supplies and equipment Storage of general supplies used throughout the building Central storage of housekeeping supplies and coordination of services Movement of staff, resources, supplies and equipment to & from all components in the building Movement of staff to and from other locations in the building
53
2013 January 10

Master Program
Library Infrastructure Services 16. BUILDING OPERATONS


1. 2. 3. 4. 5. Loading dock Staging area Branch bins Offices Size of shipping boxes , furniture and equipment 6. Movement devices, and clearances required for horizontal and vertical movement 2
FUTURE AREA:
9,745 CGSF
AFFINITY CRITERIA 1. Provide direct access by dedicated circulation to the Library Entrance, for the movement of staff and the movement collection resources from the sorting room. 2. Provide convenient access by dedicated circulation to the Concourse and Public Forum for the movement of staff, supplies, and resources. 3. Provide direct access by dedicated circulation to all other components for the movement of staff and the movement collection resources from the sorting room. 4. Provide direct access by dedicated circulation to all remaining components for the movement of staff, collection resources, supplies and equipment.
54
2013 January 10

Master Program
Library Infrastructure Services 17. FUTURE LIBRARY EXPANSION AND COMMUNITY AND CULTURAL SERVICES
17. FUTURE LIBRARY EXPANSION AND COMMUNITY AND CULTURAL SERVICES This component accommodates the spaces required to ensure the New Central Library is able to accommodate any future expansion that may be required. It is assumed that this space would be constructed along with the New Central Library. This component has specialized design and planning needs, including; Independent access from the exterior or Concourse throughout the time the space is used for other functions; Seamless integration with other New Central Library functions and primary circulation systems when the space is required for library operations; and Physical infrastructure (structure, building systems, etc.) that can support all anticipated library functions.

1. Size of upper level floor plate 2. Actual size to be determined by Business Case and design
FUTURE AREA:
30,000 40,000 CGSF
55
January 10

Calgary Public Library New Central Library Master Program

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Calgary Public Library New Central Library Master Program

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PFC2013-0223 ATTACHMENT 5

CALGARY PUBLIC LIBRARY NEW CENTRAL LIBRARY MASTER PROGRAM

Resource Planning Group Inc.

CALGARY PUBLIC LIBRARY NEW CENTRAL LIBRARY MASTER PROGRAM

RPG Resource Planning Group Inc.

Resource Planning Group Inc.

Calgary Public Library New Central Library

BACKGROUND TO THE MASTER PROGRAM

Resource Planning Group Inc.

Calgary Public Library New Central Library

BACKGROUND TO THE MASTER PROGRAM

MASTER PLAN DEVELOPMENT PROCESS

KEY HIGHLIGHTS OF THE DRAFT OPERATIONAL REVIEW AND FUNCTIONAL PROFILE

Resource Planning Group Inc.

Calgary Public Library New Central Library

BACKGROUND TO THE MASTER PROGRAM

Resource Planning Group Inc.

Calgary Public Library New Central Library

BACKGROUND TO THE MASTER PROGRAM

Back of House Functions Customer Areas Collections

Back of House Functions

Resource Planning Group Inc.

Calgary Public Library New Central Library

BACKGROUND TO THE MASTER PROGRAM

Resource Planning Group Inc.

Calgary Public Library New Central Library

BACKGROUND TO THE MASTER PROGRAM

Resource Planning Group Inc.

Calgary Public Library New Central Library

BACKGROUND TO THE MASTER PROGRAM

Resource Planning Group Inc.

Calgary Public Library New Central Library

BACKGROUND TO THE MASTER PROGRAM

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Resource Planning Group Inc.

Calgary Public Library New Central Library

Resource Planning Group Inc.

Calgary Public Library New Central Library

1. Architectural and Civic Presence and Inspiration

Resource Planning Group Inc.

Calgary Public Library New Central Library

Resource Planning Group Inc.

Calgary Public Library New Central Library

4. The Promotion of Human Psychosocial Health

Resource Planning Group Inc.

Calgary Public Library New Central Library

Resource Planning Group Inc.

Calgary Public Library New Central Library

Real-time issues and events on a local national and international scale.

Resource Planning Group Inc.

Calgary Public Library New Central Library

5. The Promotion of Human Physical Health

Resource Planning Group Inc.

Calgary Public Library New Central Library

Resource Planning Group Inc.

Calgary Public Library New Central Library

Resource Planning Group Inc.

Calgary Public Library New Central Library

Resource Planning Group Inc.

Calgary Public Library New Central Library

MASTER PROGRAM SUMMARY

Resource Planning Group Inc.

Calgary Public Library New Central Library

E xisting 10,030 677 2,694 12,863 7,678 1,116 1,452 53,227