Professional Documents
Culture Documents
Executive summary..........................................................................................................3
Objective of the project.....................................................................................................4
Research methodology.....................................................................................................5
Introduction To Logistics...................................................................................................6
History and background of DHL.......................................................................................7
The world's largest express and logistics Network.......................................................8
Project Management by DHL...........................................................................................9
INTEGRATED LOGISTICS............................................................................................10
Inventory Flow.............................................................................................................11
Information flow...........................................................................................................12
Logistical information involves two major types of flows:...........................................12
Forecasting.................................................................................................................13
Purpose of DHL Web Shipping: ................................................................................15
Supply Chain Management............................................................................................17
Definition for supply chain management........................................................................17
Explanation:....................................................................................................................17
DHL International Supply Chain.....................................................................................18
Reverse Logistics...........................................................................................................20
Service logistics..........................................................................................................20
Inbound to Manufacturing...........................................................................................21
Medical Device Distribution........................................................................................23
Distribution to stores management.............................................................................23
Extended Supply Chain Services...................................................................................23
Implementation Services............................................................................................25
Performance Management :...........................................................................................26
Outsourcing Projects...................................................................................................27
TRANSPORTATION.......................................................................................................31
Transport Functionality...............................................................................................31
Principles.................................................................................................................32
Transport Infrastructure..................................................................................................34
RAIL NETWORK.....................................................................................................35
Inventory Management and Warehousing....................................................................39
Warehouse Infrastructure Networks...........................................................................40
Multi User Centres......................................................................................................40
Strategic Part Centres (SPC)......................................................................................40
Express Logistics Centres (ELC)................................................................................41
Warehouse Management Solutions............................................................................41
Strategic Inventory Management................................................................................42
Direct Express Inventory Management......................................................................42
Repair Return Inventory Management.......................................................................42
Cross Docking.............................................................................................................42
Inventory Optimisation....................................................................................................43
Shared-user Warehousing..............................................................................................44
Special Warehouse Solutions.........................................................................................45
Outsourcing Projects .....................................................................................................46
Technological Electronics/Telecom solutions.................................................................47
2
Executive summary
4
Research methodology
6
Introduction To Logistics
DHL are the first letters of the last names of the three company
founders, Adrian Dalsey, Larry Hillblom and Robert Lynn.
Below are the global facts and figures that show you the scale of
the world's largest express and logistics network.
The reason for the success of DHL is due to its very effective and
efficient way of carrying out the process of project management.
The basic steps in it are as follows:
INTEGRATED LOGISTICS
Inventory Flow
Customers
Information Flow
11
Inventory Flow
Physical distribution
Manufacturing support
Procurement
For DHL:
Information flow
1. Coordination flows
2. Operation flows
13
Strategic objectives:
For DHL
Forecasting
For DHL
2. Operational flows
Order management
Order processing
Distribution operations
Inventory management
Transportation and shipping
Procurement
15
For DHL:
DHL owns its success for the efficiency with which the operations
are carried out. Here not only the company but the sender and
sometimes the receiver can track the goods through their
information center. They are given a certain password which they
can use to trace via online or their customer service helpline.
Explanation:
For DHL:
Reverse Logistics
Service Logistics
Inbound to Manufacturing
Medical Device Distribution
Distribution to Stores Management
Engineering Response
20
Reverse Logistics
Services include:
Service logistics
Inbound to Manufacturing
Engineering Response
• Order Management
Implementation Services
• Quality Management
Performance Management :
Outsourcing Projects
Distribution centres
Transport operations
Back-office functions
Supply chain management functions
After sales services
TRANSPORTATION
Transport Functionality
Transportation is one of the most visible elements of logistics
operations. Transportation provides 2 major functions: product
movement & product storage.
Product Movement
Principles
33
Transport Infrastructure
• RAIL NETWORK
• MOTOR CARRIERS
The variable cost per mile for motor carriers is high because a
separate power unit and driver are required for each trailer or
combination of tandem trailers. Labor requirements are also high
because of driver safety restrictions and the need for substantial
dock labor. Motor carriers are best suited to handle small
shipments moving short distances.
• WATER TRANSPORT
Water transport ranks between rail and motor carrier in the fixed
cost aspect. Although water carriers must develop and operate
their own terminals, the right-of-way is developed and
37
• AIR TRANSPORT
The high cost of jet aircraft, coupled with erratic nature of freight
demand, has limited the assignment of dedicated planes to all-
freight operations. However premium carriers provide planes
dedicated for freight operations. This premium service started
38
off with documents and has moved onto large parcels, which is
an ideal service for firms with a large number of high-value
products and time-sensitive service requirements.
FOR DHL:
• airways
• roadways
• waterways
• rail freight
DHL has its own fleet of airplanes and motor vans. Depending
upon the final destination where the goods have to finally reach
and the type of package the customer has paid for, DHL uses the
individual modes of transport or a combination of either of these
or all. Once again the geographical location and how fast the
goods have to be delivered are the factors for the final selection
of modes of transportation .
order processing
outsourced repair facilities
custom final assembly
kitting services
Cross Docking
Cross-dock operations are facilities where shipments are
received from one mode of transport and transferred to another
mode, or where shipments complete one leg of a journey prior to
commencement of another journey. Shipments are consolidated
or deconsolidated. Product received into the facility is not taken
into inventory.
43
Inventory Optimisation
Through effective inventory management, inefficiencies can be
driven out of the supply chain, overall costs reduced and high
service levels achieved. We optimize inventory at a line-item
level at every stage of the supply chain.
Supplier management
Expediting
Order replenishment
Demand forecasting
Safety stock setting
Order pipeline monitoring
Excess stock management
DHL offers:
Shared-user Warehousing
Our shared-user facilities are designed to meet the needs of
organisations of any size. Currently, we provide shared-user
services to leading manufacturers and retailers of medical
supplies, consumer products, industrial equipment, chemicals
and technology.
• Campus Solutions
• Vendor Hubs
• Reverse Centres
• Bonded Warehousing
• Shared-user Warehousing
Outsourcing Projects
Distribution centres
Transport operations
Back-office functions
Supply chain management functions
After sales services
47
Electronics/Telecom
Core and Value-added Technology Solutions
Inbound to Manufacturing
Service Parts Logistics
Technical Distribution
Technical Services
Electronics/Telecom Technology
Electronics/Telecom
Inbound to Manufacturing
Technical Distribution
Technical Services
• Co packing
• Product assembly
• Other value added services
• Co-packing
We offer a comprehensive selection of manufacturing and
packaging services through Power Packaging a DHL Company.
Add flexibility
Improve service levels
Reduce costs
Accelerate time to mark
Increase asset utilisation
Beverage manufacturing:
Blending, mixing and filling of hot and cold fill beverages and
concentrates in the following types of containers:
Site selection/development
Facility and systems design
New facility start-up and operation.
Other services:
• Product Assembly
Postponement, quick response and mass customisation are
breakthrough business strategies enabled via packaging
services. Integrating packaging operations into distribution
centres streamlines fulfillment reducing cost, enhancing product
visibility and control, and improving speed-to-market and
flexibility in the supply chain.
Kitting/Pre-Assembling
Kitting is the addition of items such as accessories and batteries
to the product pack. Pre-assembling is completion of a finished
product from component parts or pre-programming of products.
Sequencing/Linefeeding
Re-Working/Re-Packing
Packaging/Bundling
QA Control
Labelling/Merchandising
Conclusion
is carried out accurately then not only the company reduces the
production cost but also improves the efficiency and customer
satisfaction. Overall logistics management is very important for
today’s highly competitive and cut- throat corporate world.
the world. No wonder that DHL is head and shoulders above all of
its competitors!
BIBLIOGRAPHY