Jayʼs notes on the March 10 session

80 people
conversation

7 minute presentations

This is a team effort: volunteers are running Eluminate, getting speakers together,
recording, etc.

Awesome experience present in todayʼs conference. Tony is convener, but defers to

knowledge of the group.
Conference practices: Walk-through features at the beginning. Timer used to limit
participants to 7 minutes.

Michael Palko, Solution Education Manager, Healthcare at Thomson Reuters.

SharePoint supports Training Space. Training Space a place for collaboration and
learning. Started to house podcasts; caught on. Michael sees his role as traffic cop.

Uses Sharepoint for collaboration among sales force. Class on wins and losses.
Candid, lively sessions. Sharepoint used to continue the discussions.

70 members. 50% visited at least once last month. RSS, IM chats, rotating videos,
screenshot library. All searchable. Parking lot for internal and external training sessions.
Pod center: product releases for download or on-demand learning.

Allison Andersen, Intel. Using SharePoint for Instructor Support. Was used for
repositories.

Intel runs on volunteer instructors, virtually and in classroom. Didnʼt have a place for
instructors to connect with one another.

Survey found career development was a big desire among employees across the globe.
Wanted to pair up instructors.

Blogging used for dialog, SharePoint mainly a repository.

Tom Smith, Abu Dhabi Womenʼs College. 2300 students. Late 2006, SharePoint
arrived on his desk. Tom is administrator and trainer of teachers. 250 staff. 500
SharePoint sites. Huge range of experience and talent.

Digital natives take to SharePoint like ducks to water. (“Oh, itʼs just like Facebook.”)
Digital immigrants face a steep climb. Lack of comfort sharing things with others.
Bottom-up approach works better than top-down for implementation. Discussing
whether SharePoint training should be mandatory.

Michael Glazer, Burson Marsteller. Global PR company. Visionary Client Leadership, a

competency model as well as a training program.

People asks to share their learning experiences on the virtual campus. Also, training
directory (on a wiki).

Beautiful pages, as one would from a PR firm.

Anne Adrian, Auburn Extension. County offices, wide geographic spread. Scant
resources. Wanted educators to help one another. Many >45 years old. Didnʼt see role
as engagement on the web.

https://sites.aces.edu/Pages/Default.aspx Dive right in. Public-facing site.

Wanted people to blog. Each of 14 teams blogs.

A recurring theme: things taking off on their own. Beginnings of a pattern language for
SharePoint usage:
Tony: How are you using SharePoint?

Steve Tuffill: Good resource here too, Tony! http://jopx.blogspot.com/2009/03/my-

sharepoint-developer-toolkit.html

jana: This would be great. A big help to take to the powers to show what could
be done

Steve Tuffill: At one point the participants topped 90!

Cindy Holmes: ceo news site, knowledge management site, training delivery
portal, project sites

Dave Campos: project management

Rocklan Beavers: team site, wikki, webinars

Wanda Simpson: project sites

jana: collaboration sites for teams

Rick Savelli: Informal Learning

Don Bolen 3: doc repositiory

Catherine W.: Repository/Dumping Ground

Elizabeth Wasson: job specific portals (all the resources needed to do a job)
Rick Savelli: team site

mgreth: Collaboration Plattform für projects

Ben Duffy: Enterprise Project Management

Cindy Holmes: live training delivery (agenda with links)

Jenny Li: Insurance firm - Posting guidelines, forms, sharing vendor

recommendations, news

Wanda Simpson: non-profit healthcare

Laurie Williams: informal learning and team information sharing

Linnea Dolan 1: display content

Joe: primarily for calendar functionality to sync with outlook

Patricia: network learning

Martin Deutsch: department by department silo'ing at a non prof.

Mike Simmons: Document management, forms for university processes

Catherine W.: Staffing

Matt: file share, knowledge base, blogging, IT providers discussions/how-to's

(Higher ed)

Rocklan Beavers: repository for project documents

Steve Tuffill: I am not using SP right now, but i was using it in my day-to-day job 6
months ago...

Dj: Trucking Company Intranet - hoping to implement cbt training

Anne Adrian: events wikis collaboration blogs

lisa contini: sales: pod cast sit

Elizabeth Wasson: Trainign site - resources before and after training - including
pre and post-work

Russ: Project Management, QA

 T DeVries: Content management, Project coordination, Training portal

NancyW 1: in a global NGO setting intranet (quite unsuccessfully)

SharePoint Guide: http://oreilly.com/catalog/9780596529581/index.html

Andrew Smith, TeleAtlas. Supporting informal learning communities. Firm produces

digital maps.

Problem-solving, discussion groups. Outlook and IM integration. RSS feeds.

HP Celia Bohle, Kevin Kussman, Dominika Merzenich.

Drive to bring marketing group into 2.0 era. People hesitant to jump in without a safe
environment
Customized site to avoid the traditional messiness of SharePoint.

First session had 300 partiicipants. Now up to 1500 participants. Growing virally. Still
short of the 6000 people in marketing but quite successful for something voluntary. Few
dropouts.

Brian Dusablon, Administaff. New hire orientation.

Brian was a new hire shortly before putting this together, so he stuffed everything heʼd
wanted to know into the site.
Purush Vankireddy, Microsoft Learning. Outward-facing learning. Will discuss platform
targeted for release July 2009.
Have 4500+ program providers, 100,000+ learners. For product eLearning, 2,000,000+
learners/month.

Discussion:

Me: I'd like to hear a discussion of using SharePoint for web 2.0 capabilities
versus doing the same thing with open source software.

Jim - SDSU: @jay I second that

jip: @Jay: good idea.

Joel Arcus: gr8 idea

Jerry Schwartz: @jay-totally agree!

--------------------

Hereʼs the entire chat from the two-hour session:

Joined on March 10, 2009 at 7:59 AM

Cindy Holmes: yes

Andrew Smith: i can hear you

Steve Tuffill: We can hear you clearly Allison

Steve Tuffill: Hi Purush

Mark Deans: yes

Tom Smith: I can hear you Alison

Steve Tuffill: We can hear you clearly

Greg: I'm all set...although I'm not in a position to speak...I'll be listening only today

Steve Tuffill: Good morning Michael sounds good! )

Steve Tuffill: Morning Michael! )

Me: Good morning, all. Still dark here in Fairbanks.

Steve Tuffill: I posted the link on Twitter!

Allison: good morning Jay!

Mark Sylvester: Good morning everyone - staty warm Jay

Me: Hi, Tony

Mark Sylvester: Scott - thanks again for your help two weeks ago!

Scott Skibell: no problem

Moderator (Tony Karrer): hi

Sandy Masters: Chandler, AZ Sunny and very nice

Mark Sylvester: Santa Barbara reporting in with clear skies and a nice 50 degrees

Joe: Joe in Minnesota, waitiing on SNOW.

Don Bolen 3: Don Bolen Atlanta, warm and sunny

Phil Power: Phil Power: Hi from DC

Kevin Kussman: Kevin Kussman, Vancouver wa, cool rainy

Purush Vankireddy: Purush Vankireddy, Seattle WA, light rain

Steve Tuffill: Another beautiful sunshiny day here in beautiful SoCal

sonnie sussillo: sonnie sussillo in the Land of Enchantment (NM, USA) sunny

Elizabeth Wasson: Liz Wasson, Wichita, KS cool and rainy

Mark Deans: Cloudy and cold here in Columbus, OH

Michael Palko: Michael Palko - Raleigh / Durham NC Sunny 60

Dj: Chicago - Rainy

Tom Smith: Hi! Tom Smith, Abu Dhabi UAE, 7:05 pm 75 degrees!
jip: jean In het Panhuis ING (Netherlands) rainy

Purush Vankireddy: >5000

Greg: Boston: 11am 40 degrees

Andrew Smith: Andrew Smith - New Hampshire, cloudy w/ wet snow on the ground

Stori Lynn Hybbeneth: Denver Colorado: light spring snow

NancyW 1: not seeing the globe

Ben Duffy: Portland Maine, 11:08 Sunny (too much snow on the ground though)

erik jagger: Anybody else in sunny Orlando for the eLearning Guild gathering?

Jim - SDSU: San Diego: sunny, cool-ish (mid 50s)

Mikaron: Snowy in Seattle and blue skies

Celia Bohle 2: travel restrictions

Moderator (Tony Karrer): Nancy - we just passed the globe

Susan: Susan Lake Oswego, Oregon rainy, cloudy

Brad 1: DFW - 68 & Cloudy

Me: Fairbanks is dark as pitch, but it's a warm 0 degreees.

Celia Bohle 2: Germany: rainy & grey!

Me: E. None of the above

Dave Campos: Antarctica: upper 70's

Celia Bohle 2: @Jay, hahaha...

Mark Sylvester: E but my clients are A

Ray Deis: Regina Saskatchewan Canada, minus 43

Jerry Schwartz: Tony- will the recorded session be available on the Ning site at the
conclusion?

Rocklan Beavers: hi
Moderator (Tony Karrer): jerry - yes it will

Brian Dusablon: B, C, D & E

Steve Tuffill: For 1 use A for 2 use B for 3 use C for 4 use D for 5 use E

Allison: I manage people who are Admins and Designers

Ben Duffy: how about eLearning Manager...

Moderator (Tony Karrer): Many people probably have several

NancyW 1: There are no options for trouble maker

Steve Tuffill: There were more options originally... LOL

Joel Arcus: we are a learning solutions company - we are interested in the synergies
between learning management systems and sharepoint

erik jagger: i'm a developer, but not with SP

Moderator (Tony Karrer): great

Steve Tuffill: Cindi cannot get into Elluminate... something about a firewall. Allison is
going to present in her place... She sends her apologies...

Steve Tuffill: Michael - you are truly welcome!

Celia Bohle (HP): i can only second that. thanks, steve!

NancyW 1: Yay, RDU!

Michael Glazer: go Heels!

NancyW 1: Go Duke! (evil wink)

Mark Sylvester: tony, do you have a #TAG for this talk on twitter?

Moderator (Tony Karrer): Mark - I don't - how about #learntrends

Mark Sylvester: thx

Joe: Michael, as a Thomson Reuters colleague, I am looking at the training space right
now. Nice job!
Mark Sylvester: Question for MP when appropriate - who drove budget and decision on
this (fantastic) implmentation and how widespread is this in the org?

lisa contini: Hi Dominika!

Jim - SDSU: Searchable ... how's the metadata/tagging capabilities?

Moderator (Tony Karrer): Mark and Jim - I'll try to get to those

mgreth: Podcenter - have you already tried the Podcasting Kit for SharePoint ?

Antoinette: ques for MP: what embedded player are you using for the podcasts?

Me: I read that.

Mark Sylvester: LOL

Allison:

Celia Bohle (HP): hahaha...

Celia Bohle (HP): that was good

Purush Vankireddy: MP, are you using Sharepoint podcasting server for pods

Celia Bohle (HP): hey, is there a tool i can use to highlight content on the slide? the
pointer is related to the whiteboard, is it?

Brian Dusablon: Thanks Michael - good stuff!

Steve Tuffill: Thanks Michael - great job!

Andrew Smith: thanks Michael - great view into your SP!

Ben Duffy: Question for Michael: What legal department hurdles did you have?

Celia Bohle (HP): thanks, got a complex slide, that would help

Linnea Dolan 1: Thank you for sharing the pictures of your site that was most helpful

Mark Sylvester: Maybe the speakers can also jump on Tweetchat to answer questions?
#learntrends

Kevin Kussman: How do we access the pionter?

Moderator (Tony Karrer): Mark - let's keep chat here and not on twitter as well
Mark Sylvester: roger that.

Celia Bohle (HP): @Kim - please enable the pointer for kevin kussman, dominika
merzenich and myself. thx.

Moderator (kim caise): sure thing @celia

Steve N. 2: curious to know if any of the presenters will be talking about their use of "my
sites" in sharepoint at all

Moderator (Tony Karrer): Never knew that Intel used all volunteer instructors

Moderator (Tony Karrer): Impressive

Celia Bohle (HP): yes. really.

Moderator (Tony Karrer): Steve - I believe a few are using it - not sure if they will
specifically mention MySite

Moderator (Tony Karrer): The session will be recorded and available after

jana: what version of SP are people using? Is there much of a difference between 2007
& earlier versions?

Moderator (Tony Karrer): Jana - good question - let me poll on that later - please remind
me

jana: Okay, thanks Tony

jip: We're used the old version SP 2005 until know which needs a lot of customisation
to make it a relevant environment for end-users

Steve N. 2: MOSS 2007 here...there are some nice places where office 2k7 integrates
well with sharepoint 2007

Brian Dusablon: Jana, yes, quite a big difference.

Mark Sylvester: Did she just say that there is no formal document repository other than
this at Intel?

Steve Tuffill: I think so

Mark Sylvester: Can she talk about the 'dicsussions'

Jim - SDSU: Is anyone going to talk about why Sharepoint was chosen over alternatives
for their organization's use?

Steve Tuffill: Can you confirm Allison that there is no other formal repository other than
this at Intel?

Mark Sylvester: Of the 80K employees, how many are using this, just Trainers?

Moderator (Tony Karrer): who had their hand up?

Michael Palko: Jim @SDSU- SharePoint gave us an easy way to house and download
media files

Jim - SDSU: thanks, Michael - what were your other possibilities if I may ask?

Mark Sylvester: Does SP allow for creaton of a 'portal like' feel that would integrate
those blogging/discussion tools?

T DeVries: did, but your question was what I was going to ask, so we are good. Thank
you

Steve N. 2: is anyone here using the MySites functionality in Sharepoint 2007?

jip: Now we will shift to 2007 which has more options to tailor. But out of the box it is not
really intuitive. Microsoft has (free) a product (a shell) around SP which is more
userfriendly and looks like a youtube environment where you can unpload all kinds of
data (courses, documents, video) etc. I'm not quite sure about the name (something
with sharepoint academy)

Moderator (Tony Karrer): Linnea - I'll hand over to you for a quick question

Moderator (Tony Karrer): sound

Andrew Smith: yep

Moderator (Tony Karrer): good

Brian Dusablon: yes

Mark Sylvester: y

Moderator (kim caise): yes we can

Steve Tuffill: Yes Linnea

Joel Arcus: yes

Catherine W.: We hear you!!

Moderator (Tony Karrer): Ohter tools?

jip: We are currently looking at the Mysite features to look if we can use it as an expert
finder + personal blog environment

Linnea Dolan 1: How did you begin the discussion and raise awarness that there was a
discussion or blog?

Allison: will do - can try to have a visual next time around

Linnea Dolan 1: I appologize I dont think my mic is working properly

Matt: @Mark Sylvester Yes, indeed. That is one of the big slices of the pie for some of
the main uses for SP

Steve Tuffill: YW Tom

jip: We also use ELGG within ING which is more intuitive but has lesser possibilities to
share documents

Steve N. 2: @jip same here. so far i'm not sold on its ability to make connections with
people though.

Moderator (Tony Karrer): Linnea - we could hear you okay - but we'll try to get that
through other discussion

Linnea Dolan 1: Ok thanks

Moderator (Tony Karrer): Steve - interesting point / question

jip: @steve: your right, there however seem to be a lot of addons that make it possible
to make a more intuitive environment but it has its limitations in user-frienliness

Steve N. 2: @jip be interested if you find the name of the "shell" you are referring to

Steve Tuffill: Here is a great SharePoint resource for you to check out: http://
jopx.blogspot.com/2009/03/my-sharepoint-developer-toolkit.html

jip: I will receive information from microsoft soon about this shell. When I receive the
info I will put it on the community

Moderator (Tony Karrer): Interesting that there's so much difference between natives
and immigrants
Linnea Dolan 1: I see that at my company too!

Me: Inshallah

Moderator (Tony Karrer): Linnea - what company?

Linnea Dolan 1: Roehl Transport

Moderator (Tony Karrer): Thx

NancyW 1: I'd like to know what "Web 2.0" thinking is please?

Steve Tuffill: Tom - I find myself asking you whether there is much of a language barrier
there in Abu Dhabi. It looks like the main language is English, so it may not be such an
issue.

Moderator (Tony Karrer): Do others see that same thing when they roll out - immigrants
vs natives

jana: Yes, to a great extent

NancyW 1: More than immigrants/natives I think is the influence of how people think/see
the world (i.e. global vs linear thinkers)

Mark Sylvester: Tony, I get the polarity articualted as Boomers v Millinealls

Kevin Kussman: Yes, we find a big difference between boomer and x/y uptake

Jim - SDSU: speaking from college environment, we are reluctant to generalize about
"digital natives" - there is a huge range in prior experience with technologies and how
that translates to productive use of tech

Steve Tuffill: Tom - I can understand a real difference between using mainstream COTS
software and Web 2.0 offerings...

T DeVries: We see it that way (like Mark Sylvester) in our company (CorVel) too.

Michael Palko: Boomers vs. Millenials...we are trying to gather all of that knowledge
before the Boomers leave the workforce

Brian Dusablon: @MP - using SharePoint to capture? Or other tools?

Me to Tony Karrer: This is going great, Tony!

Rob Robertson: @Michael IBM is doing some interesting things with Second Life in that
space

Steve Tuffill: Michael P - I can understand that too! People really hate giving up their
tacit knowledge... at least some do!

Michael Palko: Using SharePoint to capture

Steve Tuffill: Absolutely

Moderator (Tony Karrer): Great questions

Michael Palko: contribute

Matt: I was hoping to see more about the course team sites. We are interested in such
use down the road (coming from Auburn University)

NancyW 1: Has SP been more of a content repository space than interaction space?
And what are the implications?

Linnea Dolan 1: What permission level should students have in a sharepoint site?

Brian Dusablon: @Nancy, much more of a repository for us.

Michael Palko: I see SharePoint and Learning 2.0 as those "take-a-penny / leave-a-
penny" trays at convenience stores

Rae Tanner: Still seems like a fundamentally didactic environment

Rob Robertson: @Matt are you talking about SP sites in support of a particualr course
like you would see with Blackbaord? If so...I have an interest there as well

Celia Bohle (HP): nice slide

Moderator (Tony Karrer): whoops

Moderator (Tony Karrer): sorry forgot my mike button

Moderator (Tony Karrer): it happens to all of us

Steve Tuffill: You are truly welcome Michael! )

Jim - SDSU: As a complete sharepoint newbie, I would love to hear more about where
sharepoint fits in with other learning and performance support systems, both
commercial and free/web-based stuff -
Matt: @Rob Yes. There are so many possibilities with SP. A portal-like application is just
one of the many ways SP can be leveraged in Higher Education

Moderator (kim caise): sure thing

Moderator (kim caise): use the drop down arrow

Joel Arcus: Jim - i have the same interest - where knowledge in sharepoint is made
available via 'elearning' to the right target audience at the right time...

Matt: @Rob btw, I meant to distinguish between a portal like Banner, and then
something more like blackboard. From what I've seen, SP can function as both.

Moderator (Tony Karrer): Andrew - will you be able to put a bit more about what are you
doing via discussion

Moderator (Tony Karrer): in the forums?

Mark Sylvester: MG - What is average age of BM employee?

Andrew Smith: @tony: sure - (you mean during my talking time, right?)

Rob Robertson: @Matt we are looking at the same things...portal has great funtionality
and the team sites have different...I am very interested to see if/how otheres are using
the combo

Michael Palko: friendly look to the site

Susan: How many employees does B-M have?

Moderator (Tony Karrer): I agree Michael - very nice looking

Steve Tuffill: It's very clean looking - good focus on each area

Dj: Is the look/feel from modifications to the CSS?

Mark Sylvester: Do you think that the attention to UI is an indicator of the difference in
user types between the other two presenters and this, an agency/communication co?

Michael Palko: which web part are you using for the pick your partner?

Andrew Smith: i wonder if Michael is using SP Designer to get some of the clean look?

Allison: looks like a combination of the MySites and and another web part

Joel Arcus: michael, where are these 'activities' stored?

Moderator (Tony Karrer): soap boxes have shrunk

Joel Arcus: ty

Rae Tanner: This is fantastic...reminds me of Milo Sindell's Hit the Ground Running
program

Dj: I'm sorry, but what are soap boxes?

Allison: Look & Feel has a huge impact on the usage - the out of box (like we have at
Intel) is not very user friendly.

Cindy Holmes: http://en.wikipedia.org/wiki/Soapbox

Steve Tuffill: Michael - do you have a Wiki site on BM?

Dj: thanks cindy

Cindy Holmes:

jip: You can tailor the look and feel completely so you don't recognize it as SP. Requires
however technical skills

Rae Tanner: Nice, nice synthesis of formal and informal

Steve Tuffill: Answered my question as soon as I had posted it! LOL ROFL

Steve Tuffill: Thanks Michael!

jip: this looks like SP 2007

Linnea Dolan 1: How do you set up a class so that students can register for it

Matt: Master pages in SP Designer maybe?

Me to Tony Karrer: Uh, Burson is a PR firm. Looks count.

Matt: ...I mean, about the look & feel of SP

Phil Power: Phil Power: Way cool slides and presentation with great graphiand key
points.

NancyW 1: Ah, ask the users! Brilliant

Rob Robertson: Any groups using SP as a front end (or in tandem with) an LMS?
Steve Tuffill: I designed an image map for our SP front page...! That is how I got up the
new look. But I can understand that getting a look like that requires some SP Designer
2007!

Tom Smith: I agree with you Michael, we've found that to get a functional and good
looking site requires two totally different skill sets - design and administration. It can't
really be done well by one person.

NancyW 1: It seems to me successfull SP sites spend a lot (time, attention, resources)

on UI and this requires a lot of technical skill.

Matt: btw, SharePoint designer will be free after April 1st

Steve Tuffill: Hi Anne!

Matt: Go Anne! and War Eagle!

Cindy Holmes: that's awesome (my trial version runs out March 31st!)

Moderator (Tony Karrer): Sharepoint designer may be free - but it can take a lot of effort

Andrew Smith: wow - SP Designer free soon?

Cindy Holmes: oh yes!

Michael Glazer: @ Mark - we have more Gen Xers than any other gen, but it varies a bit
by geography

T DeVries: Michael G, are you using any tools to track usage or retention on your
modules?

Mark Sylvester: Michael - sounds very similar to Starcom MediaVest (a client of ours)
with an average age of 27.5

Brian Dusablon: @ T DeVries - SP has built-in site usage tools. They are decent.

T DeVries: Yes

Matt: Anne's group has an awesome implementation of blogs. It's definitely worth the
time to check out.

T DeVries: We have not found a way to track much more then visitation rates

Marty Caise: Sharepoint, like products like moodle can give you a avenue for true
collaboration - the challenge for may is the technology support and the user buy in.
Moderator (Tony Karrer): Anne's implementation for outbound is definitely very nice
example - bridges intra/extra/public facing

Michael Glazer: @T DeVries we're using end-of-course surveys and follow-up

interviews with participants, their supervisors and our faculty members to measure. We
can also track site usage through Sharepoint. Participation is higher now than it was
before we started using SP

Steve Tuffill: And also perhaps management buy-in, Marty!

Michael Palko: SharePoint and poultry...who'd a thunk it??

Steve Tuffill: Hahaha!

Joel Arcus: we have had some big successes with Moodle based blended learning
programmes for nation al government departments.

Marty Caise: As an IT Support administrator, we use a form of this for scheduling and
project management - it has improved our productivity and reduced costs tremendously

Joel Arcus: i am look for the link here to SP. Does anyone have any success stories?

Matt: @Michael amazingly enough, our poultry department is very involved in iTunesU
as well.

Mark Sylvester: Does Public mean 'public' or public to members?

Brian Dusablon: @Marty what version of SP and Office?

Ashley: public meaning that you have permissions to see it

Mark Sylvester: ty

Marty Caise: management buy in is important but the proof is in the pudding - the trial
can really prove dividends if planned corretly

Steve Tuffill: I found the search facility really rapid... but it had to be set on the server to
trawl the site once every 15 minutes. So let's say you posted something, you would
need to wait a maximum of 15 mins to get it "found" in the search...

Marty Caise: we use several versions of Office and I have 2 share point servers one SP
version 2 and one SP 3

Linnea Dolan 1: Thanks for sharing I didnt know that!

NancyW 1: Interesting to read these small, practice based tips. This is the stuff tech
stewards need to really deploy these tools.

Marty Caise: We use Office 2003 and 2007

Steve Tuffill: I mean if the server had just updated it you would see it instantly...

Andrew Smith: our search index is compiled nightly

Andrew Smith: and this has thrown off some people

Matt: For all the twitterers out there, you should be following @sharepointbuzz if you
aren't already.

Andrew Smith: ... who post, and then can't find their post in search.

Rob Robertson: @matt thanks!

Steve Tuffill: So, Andrew, that means sometimes people might be waiting for a period of
24 hours?

Moderator (Tony Karrer): Andrew - had not realized that

Steve Tuffill: for stuff to show up in the search

Andrew Smith: @steve: yes.

Steve Tuffill: I mean - you could have set the server updates for one every 30 secs, but
it would kill the operation! LOL

Marty Caise: what we found that worked for us was to build the roles of the organization
into SP

Andrew Smith: haha - yeah! We hadn't really realized the 24-hr problem until after we
started using the site and hearing from users. But yeah, we can still control the timing
vs performance

Matt: In regard to searching, is there a way to keep authenticated pages from showing
up in public facing searches?

Brian Dusablon: @Matt. There are settings for nearly everything in SP to allow the
content to be searched. Just a checkbox.

Cindy Holmes: news site

Andrew Smith: @matt: ours is set up so that only items I have permission to see are
returned in the search

Michael Palko: our Support Team uses the search functionality to see if a particular
question has been asked/answered

Me: Let's discuss a pattern library on the Ning site

Michael Glazer: good question, Tony

Allison: pattern library?

Allison: gotchya

Me: TogetherLearn has some fundamental stuff on this and we can share it

Jim - SDSU: @Jay great suggestion - and would be great if relative advantages/
disadvantages of using SP for each pattern compared to other tools would be cool

Steve Tuffill: Good resource here too, Tony! http://jopx.blogspot.com/2009/03/my-

sharepoint-developer-toolkit.html

jana: This would be great. A big help to take to the powers to show what could be done

Steve Tuffill: At one point the participants topped 90!

Cindy Holmes: ceo news site, knowledge management site, training delivery portal,
project sites

Dave Campos: project management

Rocklan Beavers: team site, wikki, webinars

Wanda Simpson: project sites

jana: collaboration sites for teams

Rick Savelli: Informal Learning

Don Bolen 3: doc repositiory

Catherine W.: Repository/Dumping Ground

Elizabeth Wasson: job specific portals (all the resources needed to do a job)

Rick Savelli: team site

mgreth: Collaboration Plattform für projects

Ben Duffy: Enterprise Project Management

Cindy Holmes: live training delivery (agenda with links)

Jenny Li: Insurance firm - Posting guidelines, forms, sharing vendor recommendations,
news

Wanda Simpson: non-profit healthcare

Laurie Williams: informal learning and team information sharing

Linnea Dolan 1: display content

Joe: primarily for calendar functionality to sync with outlook

Patricia: network learning

Martin Deutsch: department by department silo'ing at a non prof.

Mike Simmons: Document management, forms for university processes

Catherine W.: Staffing

Matt: file share, knowledge base, blogging, IT providers discussions/how-to's (Higher

ed)

Rocklan Beavers: repository for project documents

Steve Tuffill: I am not using SP right now, but i was using it in my day-to-day job 6
months ago...

Dj: Trucking Company Intranet - hoping to implement cbt training

Anne Adrian: events wikis collaboration blogs

lisa contini: sales: pod cast sit

Elizabeth Wasson: Trainign site - resources before and after training - including pre and
post-work

Russ: Project Management, QA

T DeVries: Content management, Project coordination, Training portal

NancyW 1: in a global NGO setting intranet (quite unsuccessfully)

Kathy Jeep 1: manage all intranet content

Patricia: content, discussion

NancyW 1:

Catherine W.: Staffing=Employment Agency

erik jagger: Corporate - information site for trainners, SME and ad hoc developers of
elearning

Mark Sylvester: we have clients that are wanting to integrate SP with our platform, and
are talking with learning departments

NancyW 1: 1) not useful in bandwidth limited areas

Steve Tuffill: I'd love to hear your issues, Nancy!

Kathy Jeep 1: discussion forums, wikis

Ashley: blogs, collabration, workflows to automate processes, wikis, discussions...

NancyW 1: 2) Not embraced by leadership in practice

jip: support collaboration in primary process (great in providing access to specific

groups), provide info related to clients, provide learning roadmaps

Patricia: wiki

NancyW 1: 3) Hard to weave vertically across all the groups to build to a whole

Matt: Oh, and wikis as well. Love the wiki feature.

NancyW 1: 4) Cultural issues.

NancyW 1: Those are the four biggest challenges off the top of my head

Brian Dusablon: Heavy hacking makes it a decent User Experience

erik jagger: we use discussions, wikis, lists, doc libraries

NancyW 1: Andrew, this is the context Im' REALLY interested in!

erik jagger: interested in: blogs, podcasts etc.

Linnea Dolan 1: Lack of trainnig available to learn how to use all SP offers Like tutorials

Tom Smith: Agreed Tony, UI is an issue until you can get good designers on board (and
too many administrators assume it's an easy job). We're still trying to recruit a
competent designer just to improve our UI.

Moderator (Tony Karrer): Fantastic to see these answers rolling by!

Steve Tuffill: O'Reilly - Missing Manual series! Awesome: http://oreilly.com/catalog/

9780596527600/toc.html

Steve Tuffill: Missing Manual for SharePoint!

Linnea Dolan 1: Thank you steve I am going to check that out!

NancyW 1: @Linnea, there is also something about motivation to use the training.

Jim - SDSU: silly question from SP know-nothing: given all these uses, could
SharePoint be a good tool for ePortfolio support?

Jon Folkestad: We use it to support our Instructional Design Process through wikis and
doc sharing

Moderator (Tony Karrer): Tom - I would think that good UI design for SharePoint is a
rare skill set?

Brian Dusablon: @Tom: In addition, SP is not easy to design for, especially for those
with good fundamental design skills and processes.

Steve Tuffill: Linnea - so sorry - that went to the wrong link... I'll get the right one to
you...

Mark Sylvester: Love the Rubric Cube for Resolved Questions - great!

Tom Smith: Tony, Brian, yep, absolutely. There's an odd mix of 'hard' (tech) and soft
(artistic) skills required, not at all easy to find.

Matt: @Brian by design, do you simply mean the look/feel?

Linnea Dolan 1: I would love that, thank you steve

Steve Tuffill: http://oreilly.com/catalog/9780596529581/index.html

Steve Tuffill: That is a link for SharePoint 2007: The Definitive Guide: Using,
Customizing, and Managing SharePoint 2007

Linnea Dolan 1: Thanks Steve I will check that out. Does anyone know of any free
tutorials availble for sp Development training?

Michael Palko: seeing some great use of space today

Phil Power: Phil Power: Great analogy with the chalk board for informality

Steve Tuffill: here is another: http://oreilly.com/catalog/9780596009083/?CMP=AFC-

ak_book&ATT=SharePoint+Users+Guide

Steve Tuffill: shows SharePoint users how to create and use web sites for sharing and
collaboration. Learn to use the document and picture libraries for adding and editing
content, add discussion boards and surveys, receive alerts when documents and
information have been added or changed, and enhance security. Designed to help you
find answers quickly, the book shows how t

Steve Tuffill: o make the most of SharePoint for productivity and collaboration.

NancyW 1: Ah, great tip to display the same discussion in two views. That was a
stumbling block for me for helping people both see new things and get enough detail to
want to click in.

Steve Tuffill: I seem to have a problem with my copying and pasting today

Steve Tuffill: Faraz Quereshi sent his apologies.. can't get into Elluminate

Steve Tuffill: Just now...

Tom Smith: Nice idea! (1 web part twice with a separate view on each).

NancyW 1: One challenge I've had with SP forums is that you need to click into each
message to see it in its fullness. Has that changed in recent version?

Tom Smith: Andrew - agreed, the 'reply' button is one of the most asked FAQs ("how do
I reply?") on my help desk.

Cindy Holmes: yes - that status is great we use it to show who is currently online in our
virtual classroom

Ashley: I have foujd discussions are good -- but do not function properly within
workflows

Andrew Smith: exactly: critical mass has been our biggest problem!
Andrew Smith: haha - i wish!

Celia Bohle (HP): don't we get a timer, tony?

Tom Smith: Tony, Andrew, yes, same experience and same questions here with critical
mass.

Moderator (Tony Karrer): whoops - I was slow there

Moderator (Tony Karrer): thanks kim

Moderator (kim caise): you are welcome

Joe: I am interested in learning more about different ways SP users authenticate users
to the site in a corporate environment.

Michael Palko: "lurkers"

Andrew Smith: @NancyW: in our set-up (with MOSS2007) you have to click on each
thread to see all the posts for it.

Joe: yes, and regular users as well. its seems like there are several different
authentication methods.

Moderator (Tony Karrer): This was a great idea! Great way to teach and learn about
SP / Web 2.0

Andrew Smith: but once you've clicked on the thread, you can see it all (no need to click
on each individual reply to read it)

Matt: What exactly is a "safe environment"? Maybe that's going to be answered soon...

Michael Palko: I've told my community members, "stop lurking and start contributing"

Cindy Holmes: marketable outside of HP I am thinking

Tom Smith: It's interesting how many presenters refer to the age group question.
("Baby boomers", "Gen Xers" "Digital immigrants" etc.)

NancyW 1: @AndrewSmith - thanks for the disc. thread clarification.

Steve Tuffill: yes - I really don't know what that has to so with experience, really?

mgreth: What's your bookmarking server ?

Michael Palko: are there licensing issues for making Articulate available for everyone?

Steve Tuffill: @Tom - I remember you telling us that it was a steep learning curve... I can
relate to that... Some software is very intuitive and others are real hard to grasp... just
because of how they are...

jip: No you only pay for creator but distribution of modules is free

Tom Smith: Steve - yes, people often come back with "it's easy once you learn to think
Microsoft".

Anne Adrian: Tom it's been my experience that SP and social media seems
overwhelming for baby boomers. Though I am seeing a turnaround for some when they
find something that makes sense and gives them value. Collaboration and sharing in
the open becomes easier

Mark Sylvester: Question for HP - is SP rolled out enterprise wide?

elearning Team: how do you customize this, Does IT have to do this. Is this a
programming knowledge needed on this?>

Mark Sylvester: or just for Marketing?

Moderator (Tony Karrer): I used to believe that SP was too MS specific - but as I'm
seeing examples I believe that less

Celia Bohle (HP): you said we have 5 mins

Celia Bohle (HP):

Ben Duffy: It seems like many successful implementations have a customized UI

Tom Smith: Anne, yes exactly, finding a need to cater for is key. If you can do that, and
save people time along the way, I think you've cracked it.

Matt: In my opinion, the site still seemed a bit "Microsofty". I'd like to see an
implementation of custom master pages to really get it out of the Microsoft look.

Catherine W.: HP - is this successful for your company?

Mark Sylvester: H1?

Moderator (Tony Karrer): Did they start using SP / Web 2.0 as a result for other things?

Joe: Its rather viral at my company as well

Mark Sylvester: Did this get instigated at the department level or top down?

Linnea Dolan 1: how have many of you marketed the discussions and bloogs within
your company?

Joe: What are the opinions out there regarding SP wiki

Andrew Smith: You can do quite a bit of UI customization with liberal use of the "Source
Editor" function in the Content Editor Web Part...

Andrew Smith: ... but that alone will never get away from the Microsoft-y feel.

Rob Robertson: @Joe...I really want to like it but it still feels clumsy to me...I dont have
a lot of exp w/ it tho

Matt: @Joe My previous office used the wikis heavily, especially for step-by-step how-
to's.

Mark Sylvester: contact info for HP presenters?

Michael Palko: Get some results, then take it to the top

Moderator (Tony Karrer): sound great

jip: Within ING SP will be used as the main intranet content creation tool. So most
intranet sites will be replaced by SP 2007. This offers the opportunity to add
functionalities that support two-way interaction to get people connected to purpose,
informatio and people.

Anne Adrian: Joe, I find the wiki easy at first, but editing formats in the code is a
pain...but I have a lot experience in other wiki. Our thoughts that maybe the
collaboration in Word documents works just as well in some circumstances.

NancyW 1: I wish the wiki were more "google docs" like which does build on people's
MSWord experience

Matt: @Anne @Joe another point of interest is that you cannot use the same HTML
formating tools in FireFox, Safari, etc...that you can in IE.

NancyW 1: (same goes for Chrome @Matt)

Anne Adrian: NancyW...me to

Moderator (Tony Karrer): NancyW ... me too

Tom Smith: On (loosely) the subject of customisation, did anyone else make the mistake
of customising (de-Microsoftising) SP in SP 2003 before updating to SP 2007? Never
believe anyone who uses the words 'seamless transition'.

Ben Duffy: So you used SharePoint as an LMS?

Matt: That should change with the next version of SP when they move away from
ActiveX...at least hopefully.

Moderator (Tony Karrer): BM - will you be able to move to the next release of SP and
keep your look?

Kathy Jeep 1: I'm interested too in any orgs using SP as an LMS

Jim - SDSU: Does anyone know about how compliant SP is with web accessibility rules/
guidelines?

Michael Glazer: I will have to double check on this, but I believe we are already on
SP07

Tom Smith: Matt - yes, one of the first questions on our help desk is 'are you using
firefox?' I hate to tell them "don't".

Michael Palko: great look

Ashley: i love this look -- what did you use to design it? designer 07?

Moderator (Tony Karrer): Kathy - there are a couple of SharePoint LMS systems out
there that seem to have pretty good traction

jana: Tom, that is one of my major complaints... it doesn't play nicely with other
browsers

Joel Arcus: how does using SP as an LMS give you similar functionality to SCORM or
AICC?

Jim - SDSU: @Tom does SP work well with Safari, or is IE really needed? If so then
what do you tell Mac users?

Michael Palko: What did you use for the hit tracker, Brian?

Andrew Smith: yes - SP + Firefox = nothing horrible, but a loss of a lot of function and
some funky CSS implementations

Michael Glazer: @Jim we have had trouble with colleagues who don't use IE, especially
with multimedia content
Moderator (Tony Karrer): Anne - what do you do about FireFox when it's an external
audience?

Allison: i'm still curious about the amount of time it takes to adapt the look and feel, even
with SP Designer.

Matt: @Jim I'm on a MBP, but I run VMware Fusion to do most of my SP work in
Windows XP

Jim - SDSU: thx all but what about end-users who are Mac only?

Moderator (Tony Karrer): Allison - me too

Linnea Dolan 1: I would like to know more abut how to create a site just like this one!

Jon Folkestad: @Tony - do you have a list of the SP LMS solutions you can point me
to?

jana: i have the same problem - most of my end users are on Macs

T DeVries: If any of you are going to the SP conference in Vegas in October, let me
know, I would love to connect there. We are trying to implement a LMS on SP and have
some feedback: tcdevries@corvel.com

Moderator (Tony Karrer): I'll need to pull up the list of LMS later - but yes I have that

Andrew Smith: examples of SP as LMS sounds like something for the pattern library

NancyW 1: The browser issue has been much bigger when users are less technically
inclined and less willing to do work arounds.

Tom Smith: Jim, haven't tried our sites on Safari, will do so tonight from my Mac at
home. We only have PCs/HP tablets at work, 75% on IE7, 25% on Firefox. Don't know if
the Firefox problems are common or justa result of our own site design.

jana: willing to do workarounds sometimes comes down to not having enough time

Jim - SDSU: @NancyW amen! browser issues always are magnified for the non-techie
(which usually means IE users )

Ben Duffy: SP LMS info ---> http://sharepoint.microsoft.com/blogs/mikeg/Lists/Posts/

Post.aspx?ID=689

Steve Tuffill: The browser issue can be tested nicely using cross-browser tools like IE
Tab in FireFox... you can switch between rendering engines on the fly
Joe: thanks Ben!

Mark Sylvester: IE Tab in Firefox?

Michael Glazer: thankjs

Dj: Are the new hires' paperwork done within SP?

Steve Tuffill: Yes - when I was testing functionality between browsers I couldn't be
without that tool... I would always check what each browser did... Apart from that I would
have OPera, Chrome, Netscape 7 at least

Celia Bohle 2: HP contact infos for any questions: Celia.Bohle@hp.com

Steve Tuffill: It would be an eye opener what happened to the DOM!

Andrew Smith: a question for later: anybody using Microsoft's Sharepoint Learning Kit?

Andrew Smith: oh! maybe the next presenter will speak to it

T DeVries: Yes, we are

jip: Hi Purush

Michael Glazer: glad to get back you everyone on those two points

Purush Vankireddy: hi ji

Steve Tuffill: @Andrew - everything is on this page: http://jopx.blogspot.com/2009/03/

my-sharepoint-developer-toolkit.html

Moderator (Tony Karrer): sorry

Moderator (Tony Karrer): click talk now

Steve Tuffill: Que paso?

Andrew Smith: @T DeVris: where do you work?

Me: Yes

Steve Tuffill: Yes

Dave Campos: yes

Moderator (Tony Karrer): sound good

Allison: yes

Joel Arcus: y

Steve Tuffill: Yes Purush

jana: yes

Andrew Smith: purush: yes

Catherine W.: We hear you!

Steve Tuffill: Your mike is muted

T DeVries: CorVel Corporation, Portland, OR

jip: I've seen an application around SP 2007 which looked very good and acted like a
graphical userinterface around all the data (kind of youtube for all kind of learning
modules and documenyt) Something called microsoft academy. Do you know it;s exact
name?

Matt: Oh and the next version of SharePoint should start rolling out in November with a
full release about January. It will use Ajax instead of ActiveX, but MS isn't too sure if that
will fix all the browser compatibility issues.

jip: sorry was question for Purush

Steve Tuffill: @Andrew https://addons.mozilla.org/en-US/firefox/addon/1419 for IE Tab

Moderator (kim caise): purushv@microsoft.com

Andrew Smith: @TDeVries: do you using the Learning Kit as your LMS or alongside a
different LMS?

Andrew Smith: @Steve: thanks for the resources

T DeVries: @ Andrew neither really, we are still trying to launch, but it will only be a
small part of our package

T DeVries: @ Andrew we have lots of content in several formats, but no framework to

make it interactive or self paced

T DeVries: @ Andrew we also want to be able to track usage and retention in a

meaningful way
Me: I'd like to hear a discussion of using SharePoint for web 2.0 capabilities versus
doing the same thing with open source software.

Jim - SDSU: @jay I second that

jip: @Jay: good idea.

Joel Arcus: gr8 idea

Steve Tuffill: @Andrew - you are welcome! I am multitasking between a few different
chat windows... hence the slow reply!

Steve Tuffill:

Jerry Schwartz: @jay-totally agree!

Allison: @Jay - I think that's one way that our efforts at Intel have been unsuccessful -
the 2.0 aspects are better served outside of SP in our environment.

NancyW 1: Also, I'd appreciate some comparison on the technical skill and time
investments needed across platforms.

Celia Bohle 2: @Jay - good topic. I think it really is a case to case decision. we got and
used both for 2.0

Moderator (Tony Karrer): yes

Steve Tuffill: Purush the mike is muted to you when you talk.

Mark Sylvester: articulating value so as to boost opt-in

Michael Glazer: breaking old habits (unlearning) of collaborating, working, learning

Mark Sylvester: overcoming the 1-9-90 phenomena

Rocklan Beavers: customizing the sharepoint sites to make them user friendly

Mark Sylvester: getting IT buy in

Ben Duffy: Adoption, and the UI

Laurie Williams: participation by non-facilitators

Rob Robertson: Anyone using a newsgator layer on top of SP?

Rocklan Beavers: adoption

jip: change User interface SP 2005 and customising it to need of audience so it starts
making sense

Steve Tuffill: Challenges: getting people who are used to a MediaWiki wiki to abandon it
in favor of a SharePoint wiki

Kathy Jeep 1: participation/usage

Brian Dusablon: UI is important.

Steve Tuffill: People couldn't log in...

Allison: UI UI UI

Celia Bohle 2: @Allison, Jay - if you want to provide an architecture for e.g. for a closed
audience SharePoint 2.0 has some advantages over other services. Also I think the
integration is a key enabler if you want to provide more than just one service. Otherwise
you may have a Wiki here, a blog there and a discussion board somehwere else.

NancyW 1: impact of openness/vs closed on participation patterns

Tom Smith: Getting staff to find the 1 hour training session which will save them one
hour a week from now on!

erik jagger: klunky to use for true developers...

Rocklan Beavers: making it relevant

John Boloian: Implementing the culture of collaboration as a learning experience

Mike Simmons: Complexity (and thus possibility) of Sharepoint leads to potential lack of
focus.

Joe: customizing user interface and user authentication and login

Anne Adrian: understanding SP is a platform and that teaching individuals pieces

maybe easier

Brian Dusablon: Buy-in/permission to use collaborative functionality (HR)

Steve Tuffill: The delayed search vs the overloaded server

Jon Folkestad: steep learning curve to make SP usefull. It works out of the box but it is
diffficult to have it add value
Kathy Jeep 1: getting users to change their workflow

Tom Smith: Customising the site beyond the out of the box look and feel.

Steve Tuffill: Permissions issues - lots of them

Matt: User authentication for people not in our AD system, but that would need
authenticated access to SP (maybe through OpenID?)

Kathy Jeep 1: change the workflow to include using these technologies as opposed to
what they're used to doing

Tom Smith: Creating the tipping point of users (critical mass again).

Mark Sylvester: Great job everyone.

Joel Arcus: thanks all

erik jagger: non-developers can't figure out, come to developes whose development
experience is all but useless in SPland

Michael Glazer: yes, thank you Kim, Steve, Scott, Kathy, Faraz, Rocklan and Tony!

John Boloian: "going beyond out-of-box" - OTB++ in a large corporate environment

Me: And thanks to you, Tony. Great session.

Andrew Smith: small issues with UI + diffidcult integration into daily workflow = not
enough critical mass

Brian Dusablon: If anyone wants more info about how we customized the NEO site at
Administaff, I'll be available tomorrow and Wednesday.

Rob Robertson: Great session folks....hope its the first of many SP related events

Tom Smith: Thanks to all.

Cindy Holmes: thanks for this session

Mark Sylvester: Excellent use of two hours

Allison: Thanks Tony - looking forward to part 2!

Brian Dusablon: err...tomorrow and Thursday

Allison: and the discussions

Celia Bohle 2: Thanks, everbody!

erik jagger: Thanks everyone. this was very useful!

Andrew Smith: time well spent - thanks all - looking forward to the next two days

Michael Palko: great stuff

Anne Adrian: Thanks. I learned a lot more from others!

jana: thank you everyone for great information

Steve Tuffill: Thanks Tony!

Matt: Thanks! ps anybody interested in following me, I'm @mat1583 on twitter

Ray Deis: Learned a lot. Great

Phil Power: Phil Power: Excellent session. Thank you!!

John Boloian: Thanks everyone this was great.

jip: thanks all

Mikaron: thank you for the wealth of info!

Me: I will post notes on this session momentarily.

Michael Palko: already changed some things on The Training Space...

elearning Team: How do you deal with Centralized control vs Decentralized access

Dj: Challenge in learning Designer - not a user friendly program.