Executive Summary
Introduction
The City of Toronto Solid Waste Management Services Division is a public service that handlesthe disposal of refuse for residential and commercial properties. The goal of the City is to reducethe amount of waste that is landfilled each year without dramatically increasing the system’scosts.Waste management is a major issue for all urban centres but it has been particularly in focus inToronto since Michigan decided to stop accepting the city’s garbage. The city faces the problemsrelated to the volume of waste and limited landfill capacity, the environmental and monetarycosts of waste, illegal dumping, and a general sense of entitlement that permeates society and justifies the production of waste.
Reframing Techniques
Stakeholder Perspectives
The first step in developing an achievable solution to the problems currently facing Toronto is torecognize the various stakeholder perspectives and interests. The stakeholders affected by wastemanagement policy include:
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Industry/Retailer – Industry and retailers have an interest in minimizing the costs of production.They perceive the problem as something that should have a long-term market solution.
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The Environment – Nature is a right belonging to future generations, not only current ones,therefore, the interest of nature is to be preserved to the fullest extent possible.
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Tax Payer – Taxpayers have an interest in seeing their money spent effectively to improve thecity and in minimizing their contribution. Their perspective is that the city is rarely efficient.
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High Awareness Citizens – Toronto has an increasing number of people who are concernedabout the environment. These people believe that the city can continue to improve and shoulddo more.
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Low Awareness Citizens – Toronto also has many citizens who are unaware or apathetictowards the harmful environmental effects of unconstrained dumping. They either do not perceive the problem or do not want to act to improve it.
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The Chippewa of Thames Nation – They recently contracted with the City to build a newlandfill to go into operation in 2011. Their goal is to benefit economically from the City’s wastewhile preserving the environmental integrity of their community.
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City of Toronto – The City wants to be responsive to its citizens but also demonstrate positiveleadership. The City is interested in improving their environmental policies without increasingwaste management expenditures.
Challenging Assumptions
Six assumptions about waste have been identified:1.Waste = garbage (i.e. there is only one way to dispose of waste)2.Waste is bad for the environment3.The City will take care of it
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