Professional Documents
Culture Documents
Objectives
Objectives
(contd)
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Figure 1.2
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Impact of globalization
Anything, anywhere, anytime markets Partnerships with foreign firms Lower trade and tariff barriers
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Impact on HRM
Different geographies, cultures, laws, and business practices Issues:
Identifying capable managers and workers Developing foreign culture and work practice training programs. Adjusting compensation plans for overseas work
Knowledge-Based Training
Online instruction Just-in-time learning via the Internet on company intranets
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Highlights in HRM
Most Common HR Information Systems Applications
Payroll Benefits administration Benefits enrollment Recruitingapplicant tracking 76.7% 57.1 41.4 39.1
Personnel administration
Training and development Employee self-service Manager self-service
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31.6 24.8 18.0
Other
3.8
Source: How HR Managers Use Technology Applications to Control HR Department Costs, Human Resource Department Management Report, no. 45 (May 2004).
Ability to upgrade
Increased efficiency and time savings
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Change that occurs after external forces have already affected performance Change initiated to take advantage of targeted opportunities
Proactive change
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Six Sigma
A process used to translate customer needs into a set of optimal tasks that are performed in concert with one another.
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Requires that managers create an environment for change. Depends on effective leadership and communication processes. Requires that administrative systems be reviewed and modified.
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Outsourcing
Contracting outside the organization to have work done that formerly was done by internal employees.
Offshoring
The business practice of sending jobs to other countries.
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Productivity Enhancements
Figure 1.3 Copyright 2008 by Nelson, a division of Thomson Canada Ltd. 123
Highlights in HRM
Highlights 1.3
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Source: Reprinted by permission of Sage Publications from Managing for Effective Workforce Diversity by Kathleen Iverson from The Cornell Hotel and Restaurant Administration Quarterly 41, no. 2 (April 2000): 3138. Copyright 2008 by Nelson, a division of Thomson Canada Ltd.
Figure 1.5
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Highlights in HRM
Highlights 1.6
Source: Survey data from Gail Robinson and Kathleen Dechant, Building a Business Case for Diversity, Academy of Management Executive 11, no. 3 (August 1997): 2131; permission conveyed through the Copyright Clearance Center, Inc.
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Cultural Changes
Employee Rights
Cultural Changes
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Competencies
1. Business mastery 2. HR mastery 3. Change mastery
4. Personal credibility
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Key Terms
corporate social responsibility knowledge workers managing diversity offshoring outsourcing proactive change reactive change reengineering Six Sigma total quality management (TQM)
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downsizing
employee leasing globalization human capital human resources information system (HRIS) human resources management (HRM)
Copyright 2008 by Nelson, a division of Thomson Canada Ltd.