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Record types allow you to offer different business processes, picklist values, and page layouts to different users based on their profiles. For example, if you have two sales divisions, hardware and consulting, and only your consulting division receives leads through seminars, you can choose to display the Seminar contact lead source for the consulting division only. In this example, the administrator would: Step 1: Manage master picklists Define a list of contact Lead Source picklist values that contains all of the values used by both the Hardware and Consulting divisions, including Seminar. Step 2: Create record types Create two contact record types: one called Hardware and another called Consulting. This step includes adding master picklist values to the record types. Step 3: Add record types to profiles Add the Hardware record type to the profiles for all users in the hardware sales division. Add the Consulting record type to the profiles of all users in the consulting sales division. Step 4: Set personal options for record types Allow users of both the hardware and consulting sales divisions to bypass the prompt that asks them to select a record type when creating a new contact. If you have users that create contact records for both sales divisions, they can customize their personal settings to always prompt them to select a record type. Tip: You can rename a record type without affecting its picklist values or the records assigned to it.
Note: If you add a picklist value to the master picklist, you must also manually include the new value in any record type picklists. If you remove a value from the master picklist that is included in a record type, it is no longer a picklist option for new records with that record type. However, existing records assigned to the deleted value still display that value.
14. Click Save to edit the values of the standard and custom picklists available for the record type, or click Save and New to create another record type. Note: When you create a new record type without cloning an existing one, it automatically includes the master picklist values for both standard and custom picklists. You can then customize the picklist values for the record type.