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INTERNAL CUSTOMER SATISFACTION.ppt

INTERNAL CUSTOMER SATISFACTION.ppt

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Published by Shailendra Jaiswal
Presentation on internal customer satisfaction .
Presentation on internal customer satisfaction .

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Published by: Shailendra Jaiswal on May 19, 2013
Copyright:Attribution Non-commercial

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02/08/2014

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EMERGING THEMES THAT DOMINATE OUR WORLD TODAY
GlobalizationMore Focus onCommunityNew Work ValuesGeneration X ValuesMore Competition forTalentNetworksGeneration XNew TechnologyCompetitiveEnvironmentRate of ChangeConsumerDemandsInnovationFlexibilityCreativity?
Knowledge based business
 
A CREATIVE RESPONSE IS REQUIRED
 
CHANGE IS THE ONLY CONSTANT
IN TODAY’ S WORLD
 ORGANISATIONS IN FLUX
 
 
ROUTES TO COMPETITIVEADVANTAGE
!
OPERATIONALEXCELLENCE
STAKEHOLDERVALUEENHANCEMENT
NEW PRODUCTDEVELOPMENT
ORGANIZATIONALCAPABILITY

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Vishal P Fulzele P added this note
Very much helpful, thank you Sir
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