Q1. What is web ERP? What are its benefits?

List out the different modules under ERP Inventory management. Answer: Web ERP is an absolute web-based ERP system that requires only a web browser and PDF reader. It allows businessmen to update their systems in large organisations without the need of installing updates at any remote locations, almost immediately. It provides real time information about finance, inventory, employee management, etc. Benefits of Web ERP: 1. It processes data on the server side. Therefore, no installation is required on the client machines. 2. It provides Multilanguage support; users can view the interface in their preferred language. 3. It runs on any web server and suitable for both high speed and low speed internet connections. 4. It can be installed on any device that has internet access. Modules of ERP Inventory Management Inventory requisition: It take the inventory constraints from various departments of an organisation. The head of the department fills up the quantity/quality of the inventory required, considering the minimum inventory required, maximum inventory required, and the current inventory available. Inventory order assessment: In this module, inventory wanted by the various departments is compared with the minimum inventory required. Once the comparison is done, the final requirement for various departments is fixed and a list of suppliers for the inventory is then formulated. Inventory placing: Once the supplier is chosen, an order is placed by filling the order form. The order form has the following information: 1. Order date 2. Quality wanted 3. Transportation mode 4. Mode of payment 5. Supplier ID 6. Department ID 7. Price per item Supplier Performa: In this sub module, the supplier provides quotation for further transactions, by filling up the proposal form in which the supplier needs to fill-up the following information such as: 1. Quantity and quality of goods they can provide 2. Time required to supply the order 3. Price they charge for each item 4. Modes of payment.

Q2. Briefly explain the functionalities of CRM sub modules. List out the Answer: benefits of CRM Systems. The functionality of a CRM system can be studied under three sub modules. 1. Marketing module: Marketing module helps in activities like campaign management, lead management, and planning. Marketing module enables your company to run marketing campaigns using different communication channels. This targets potential buyers using a product or a group of products. It generates sales related opportunities which then can be converted into sales.

2. Service Module: The service module of CRM focuses on managing planned and unplanned customer service. This module helps in activities such as Service Order Management, Service Contract Management, Planned Services management, Warranty Management, Installed Base (Equipment) Management, Service-Level Agreement Management, Resource Planning and Scheduling and Knowledge Management. 3. Sales Module: The sales module helps the sales team in processing customer data and following-up it in the future. The CRM also helps in organising all relevant data received and captured for a deal, into one place. Some of the captured data can include expected budget, total spending, prospective customers, key players, products interested in, important dates and expected closing dates of a deal. Benefits of CRM: 1. Shared or distributed data: Customer relationships are happening at many levels. They start to understand the need for sharing all available data throughout the organisation. A CRM system is an enabler for making decisions and follow-up at levels. 2. Better customer service: All data concerning interactions with customers is centralised. The customer service department can greatly benefit from this because they have all the information they need. The customer experience is greatly enhanced. 3. Better customer retention: If a CRM system can help to fascinate customers, it increases customer loyalty. Customers keep coming back to buy again and again. Hence, higher customer retention is assured. Business Benefits of CRM: Increased sales through better timing by anticipating needs based on historic trends Identifying needs more effectively by understanding specific customer requirements Cross-selling of other products by highlighting and suggesting alternatives or enhancements Increased value from your existing customers and reduced costs associated with supporting and servicing them. This increases your overall efficiency and reduces total cost of sales Improved profitability by focusing on the most profitable customers and Dealing with the unprofitable in more cost effective ways Once your business starts to look after its existing customers effectively, efforts can be concentrated on finding new customers and expanding your market.

Q3. Illustrate the role of ERP systems in Human Resources. List out the benefits of Human Resource management systems. Answer: Human Resource maintains huge volumes of information of employees and becomes complicated and difficult for management. Therefore, Enterprise Resource Planning (ERP) that maintains a centralised database is a powerful tool that can be deployed to maintain an efficient processing. ERP maintains a database which includes employee details such as contact information, salary details, attendance, promotion details, and performance details of all employees. Deploying ERP in Human Resources department reduces processing time and cost issues. ERP system also helps in decision making and controlling reports. Communication within the departments of an organisation is very necessary. ERP systems also maintain policies and 2

standards, suggestion box, opinion surveys, business calendar, recruitment letters, news, forum and other related features of the organisation. Benefits of Human Resources management system. The various advantages that the Human Resources derive from deploying ERP system are listed below: 1. Automates the processes which requires minimum customisation 2. Allows the user to access computing support for different departments of an organisation 3 Provides security of information as database is made centralised 4 Facilitates users to authorise accommodating processes between various departments of an organisation and external agents 5 Allows instant updates of information in the database 6 Provides access to every employee to browse information such as personnel development, and personal costs.

Q4. Describe how you would go about the different phases of the ERP implementation lifecycle, if it were being done in your company. Answer: The different phases of the ERP implementation are given below: 1. Pre-evaluation Screening: Selecting an ERP package for the company can be compared with the process of "Selecting the right Person for the Right Job". This process will involve choosing few applications suitable for the company from the many. 2. Package Evaluation: A team of Experts with specialised knowledge in their respective field perform study on the basis of various parameters. Each expert will test if the package is appropriate use of application in their field. 3. Project Planning Phase: This stage is meant to define the implementation of ERP in all measures. It will lay down the stipulations and criterions to be met. A team will take care of this, who will report to the person of the top hierarchy in the organisation. 4. Gap Analysis: This stage helps the company to find the gaps that has to be bridged, so that the companys practice becomes akin to ERP environment. This procedure is expensive but it is inevitable. The company will decide to restructure the business or make any other alterations as suggested by gap analysis in order to make ERP user friendly. 5. Re-engineering: Modification in employee rolls, business process and technical details find place in this phase of restructuring. 6. Configuration: This step requires very careful planning and deliberate action. This step assists the company to decide and conclude the areas where restructuring have to be carried on. 7. Implementation team training: This is regarded as a vital step in ERP implementation. The employees in the company are trained to tackle crisis and make minor corrections as well because the company can neither be at liberty nor afford the bounty to avail the services of an ERP vendor at all times.

8. Testing: This stage observes and tests the authenticity of the use. The system is subjected to the extreme tests possible so that it ensures proper usage and justifies the costs incurred. 9. End-User Training: This is the phase where the actual users of the system will be given training on how to use the system. The employees who are going to use the new system are identified. Their current skills are noted and based on the current skill levels, they are divided into groups. Then each group is given training on the new system. 10. Going Live: On the technical side, the work is almost complete. The process of data conversion is done, databases are up and running. The system is officially operational. Even though the team for implementation must have been testing it and running it successfully for some time. Once the system goes 'live', the old system is removed, and the new system is used for doing business. 11. Post-Implementation (Maintenance Mode): Once the implementation is over, the vendors and the hired consultants will go. To reap the full benefits of the ERP system, it is very important that There must be enough employees who are trained to handle the problems that might crop-up. The system must be upgraded as and when new versions or new technologies are introduced.

Q5. Discuss briefly about JD Edwards and PeopleSofts applications and their various modules. Answer: JD Edwards offers customers the means of achieving greater ongoing controls of their business. It is enabled by their ability to define and redefine the way they do business as markets, customers. By emphasizing solutions, relationship and value, JD Edwards maintains its focus on what its truly matters to its customers. The different product modules available from JD Edwards are: 1. Foundation suit: Consist of back office, report writer, World vision GUI etc. 2. Financial suite: consist of general accounting, accounts payable, fixed assets, financial modeling and budgeting, cashbasis accounting, time accounting etc. 4. Logistic/Distribution suite: consist of forecasting, requirements planning, enterprises facility planning, sales order management, inventory management, quality management, advance warehousing etc. 5. Management: consist of equipment, transport, change, property management etc. 6. Service suite: contract billing, subcontract management, property management etc. 7. Manufacturing suite: consist of product data management, capacity planning, shopfloor management etc 8. Energy and chemical suite: consist of agreement management, advance stock valuation, sales order management, bulk stock management etc. PeopleSofts applications: PeopleTool is an integrated set of client/server business application development and customization tool from PeopleSoft. These tools enable customers to implement, modify and maintain PeopleSoft applications as well as to analyse and manipulate data. PeopleTools includes several tools for reporting, customization and workflow. PeopleSoft help customers take advantage of new and emerging technologies, giving them more choice and freedom to develop their own innovative business process. Some of them are given below. 1. Self service Application 2. Web Client 3. Multilayer transaction processing 4. Online Analytical Processing 5. Workflow

Q6. What is BAPI? Why BIAP is considered as commanding tool in the SAP consultants toolkit? Answer: BAPI(Business Application Programming Interface) is a set of interfaces to object oriented programming methods that enable a programmer to integrate third party software in to the proprietary R/3 product from SAP. For specific business task such as uploading transactional data, BAPI are implemented and stored in the R/3 system as remote function call(RFC) modules. BAPI is the most dominant tool in the SAP consultants toolkit. It is one of set of tool for interfacing with an SAP R/3 system. The priority of BAPI is calling data in and out of SAP. For the SAP consultant, BAPI are small powerfull ships that keeps these barges of data moving. SAPs R/3 system is open by releasing the specification for some 170 business application programming interfaces. This helped third party application interact with R/3 directly. BAPI can be called as sets of methods that allow external application to collaborate 5

with specific R/3 business object such as customers, accounts or employees. As R/3 data is addressable through callable methods, BAPIs flexibility to third party application vendors to build supporting application for the R/3 system.