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OpenScape UC Application
Highly open and flexible unified communications and collaboration solution that integrates with all your existing applications OpenScape UC Application is a highly open unified communications and collaboration (UCC) solution for enterprises that need an extremely flexible solution that can integrate into diverse IT and telephony environments, and existing Microsoft or IBM applications. Additionally, for enterprises seeking the transformational process efficiencies of communications embedded business processes (CEBP), this is the application that integrates seamlessly with other business applications and social media tools. OpenScape UC Application accelerates the pace of business by connecting people with people without friction or delay, allowing office workers, mobile workers and teleworkers to collaborate and share information seamlessly across boundaries of time and distance. It helps people be more in control of how, when and with whom they communicate, at any time during the day, whether they are physically located in one place or moving from office to home or traveling out of town. Its rich presence, mobility, and audio, web, and video conferencing capabilities reduce communication costs, real estate costs and travel expenses. Plus the seamless integration into your current infrastructure means you can maximize and extend the value of your current in-place investments. OpenScape UC Application is modular and role-based, which offers a range of user-centric deployment options, with a seamless upgrade path within the portfolio depending on the requirements of your enterprise. From the single-user Personal edition to the Enterprise edition, OpenScape UC Application gives businesses of every size and type the flexibility they need.
Personal edition
This is an intuitive, entry-level soft client, ideal for self-managed individual contributors who are mostly office-based and occasionally mobile, and are highly dependent on an efficient and quick way to communicate with their contacts. The Personal edition does not require the OpenScape UC Application server, making it easy and cost-effective to deploy, and can be used on any SIP PBX. It gives users soft phone functionality and very basic UCC features such as call management and screening capabilities, call journal, click-to-call to groupware and directory access, local call recording, ad-hoc audio and multi-party video conferencing with Continuous Presence video views.
OpenScape UC Application helps enterprises to: Manage costs for communications, business travel, and real estate Enhance employee collaboration and productivity Respond faster to customers and market dynamics Improve overall business execution, process and communications efficiency Leverage in-place telephony, IT, and application investments
Enterprise edition
The Enterprise edition offers a comprehensive and sophisticated set of unified communications and collaboration capabilities and is available in three offerings. Each offering provides incremental value and productivity gains, with a flexible licensing structure which makes upgrading from one to another, simple and cost effective. Essential is designed for individuals who need to stay connected and have access to all messages while away from the office and from any media. Professional is for individuals who are highly mobile and need to be highly responsive. These users need to have control over all their communications and be able to have access to the right people quickly in order to achieve first contact resolution. Team is for highly collaborative and mobile individuals who need to be accessible at all times. These users typically work in a distributed organization, in multiple time-zones and/or within multiple teams. Timeliness and speed is a critical factor in their communications. This offering is also ideal for administrators as they are often the ones to facilitate team productivity of executives and other groups, and timely output is also critical. The Enterprise edition offers multiple client and access options including a desktop client, a web client, and a mobile client that enables employees to use their mobile device to access OpenScape UC Application features while traveling, or alternatively users can use the speech-enabled Voice Portal when they dont have access to their PC or mobile device.
OpenScape UC Applications audio, web and video conferencing enhance collaboration and team productivity while minimizing expensive 3rd-party conferencing services and travel costs. With just a few clicks, users can initiate planned or spontaneous voice, web, or video conferencing sessions. By using Presence information, employees can instantly see whether a colleague is available, allowing spontaneous, easily initiated conferencing sessions. This provides employees with a convenient way to instantly collaborate in realtime, reaching the most available people, to facilitate faster action and decision-making.
Mobile users with iPhone, iPad, iPod Touch, or any smartphone device can easily participate in a web conferencing session from anywhere via the OpenScape Web Collaboration Mobile Client. OpenScape Web Collaboration includes online support and remote control tools for administration, maintenance and desktop sharing on remote pc/servers, making it an excellent tool for facilitating faster problem resolution and improving customer service. OpenScape Web Collaboration is easy and inexpensive to install with no client installation and less than one hour to install the server by practically anyone, and is available as an option with OpenScape UC Application, or as a freestanding web collaboration solution.
client. OpenScape Desktop Videoconferencing also interoperates with room solutions and desktop video phones from leading manufacturers.
Rich Presence
Presence technology enables users to view the availability and status of individual colleagues or teams. OpenScape UC Application offers a rich aggregated presence view across multiple channels such as voice, instant messaging (IM), video, and by location. It provides users with presence status information about a contacts availability, before they communicate, enabling them to choose the best method and time to communicate effectively on the first attempt. Users manage their own presence status and availability, and decide for whom they are available, at what times, under which circumstances, and over which media and device of choice. Presence-based real-time communications ensure that every user stays connected and productive regardless of where they are or what device they are using. The DTMF and speech-enabled Voice Portal provides access to OpenScape UC Application features from any phone, while away from the desk, and allows users to retrieve and process email and voice messages from a single unified voice mailbox. The speech portal supports Natural Language Understanding (NLU) which enables you to talk to the system as you would talk to another human being without having to follow or wait for prompts.
Mobility
OpenScape UC Application ensures that highly mobile employees stay connected and productive at the least possible cost. One Number Service for example, allows users to publish only one number, and be reached on the lowest cost network, anywhere, anytime, and on the device of their choice. Users set their preferred device (e.g. office phone, home phone, mobile phone, laptop) and OpenScape UC Application will forward all calls to that device. For additional convenience, their preferred device can automatically change based on their Presence status. For example, a full-time teleworker may set their preferred device to be their home phone whenever their presence status is set to Available. The OpenScape Mobile Client provides additional convenience, flexibility and efficiency for highly mobile workers who wish to use their mobile device to access and manage OpenScape UC Application while away from their PC. Mobile Client users can benefit from presence awareness of key contacts, quick access to conferences, setting their Presence status and preferred device, among many other OpenScape UC Application features. The Mobile Client runs on the most popular operating systems including those from Blackberry, Symbian, Nokia, HP, Windows, and Apple. Device Handover reduces mobile network costs, by enabling users to easily handover an existing call from their mobile phone to their office phone when arriving at their desk while on a call. 5
OpenScape Fusion To help customers quickly and cost-effectively integrate OpenScape UC Application with other applications, we offer OpenScape Fusion integration solutions, ranging from pre-built fixed-price application plug-ins and integration services delivered by our Professional Services and Solutions (PSS) resources, to our open developer program and software developer toolkits, for customized integrations. Integrations can be delivered by our PSS team, a Siemens Enterprise Communications certified developer partner, or your own in-house IT staff
Comprehensive: OpenScape UC Application offers the richest, most intuitive, most comprehensive set of presence-enabled communications and collaboration capabilities in the industry. It can be accessed using various client options including a desktop client, a web client, a mobile client and a speechenabled voice portal. It includes all essential communications capabilities such as audio, web, and video conferencing, IM, presence, One Number Service, a web-based auto-attendant and an intuitive graphical IVR application builder for custom speech applications, plus, a full range of mobility features to keep business moving forward and communications costs low, regardless of where employees are working.
Any company wanting to be more competitive, more responsive to customers, and wanting to reduce communications costs is a candidate for OpenScape UC Application. Its ideal for companies who have decentralized teams and decision makers dispersed in geographical locations that collaborate regularly on strategic, revenue impacting or time critical processes. Many of our customers come from a wide array of industries including Financial Services, Pharmaceutical, Healthcare, HiTech, Manufacturing, and Public Sector/Government.
Its Affordable Technology comes from all places. OpenScape UC Application fully supports your existing legacy PBX and application investments and offers business-focused affordable paths to full transformation when your business is ready. OpenScape UC Application supports VMware virtualization, enabling it to be installed with other OpenScape applications on a single server. This reduces your hardware costs, installation costs, and management costs, making unified communications and collaboration more affordable. OpenScape UC Application is available in attractively priced packages which include a comprehensive set of voice, unified communications and collaboration, unified messaging, web conferencing, multi-party desktop video conferencing and contact center functionality. These packages have very simple per-user pricing, making it easy and affordable for companies who need a complete voice and UCC solution. Its Open OpenScape UC Application is an extremely open and flexible solution built on the Services Oriented Architecture (SOA) as its framework. This openness enables it to operate with multiple IT infrastructures and allows it to easily connect and integrate with virtually any other part of your existing communications infrastructure. Results include protection of your technology investments, IT cost reductions, and a more productive, simpler experience for your users.
Contact Us
For questions about OpenScape UC Application, please contact us at: www.siemens-enterprise.com
2011 Siemens Enterprise Communications GmbH & Co. KG. Status (07/2011) Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG.