Professional Documents
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Management, 10/e
John R. Schermerhorn, Jr. Chapter 1: Introducing Management
Prepared by: Jim LoPresti University of Colorado, Boulder Published by: John Wiley & Sons, Inc.
What are the challenges of working in the new economy? What are organizations like in the new workplace? Who are managers and what do they do? What is the management process? How do you learn the essential managerial skills and competencies?
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the workplace and raise a host of new career challenges. Smart people commit their energies and intellect to continuous learning and personal development. Companies with a future are committed to people. Companies with a future offer inspirational leadership, reward and respect people, and provide supportive work environments. High performing companies gain extraordinary results from people.
Talent People and their talents are the the ultimate foundations of organizational performance. Intellectual capital is the collective brainpower or shared knowledge of a workforce that can be used to create value. A knowledge workers mind is a critical asset to employers and adds to the intellectual capital of an organization.
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Study Question 1: What are the challenges of working in the new economy?
Diversity
Workforce diversity reflects differences with respect to gender, age, race, ethnicity, religion, sexual orientation, and ablebodiedness. A diverse and multicultural workforce both challenges and offers opportunities to employers. Many call diversity a business imperative and view it as an asset
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Study Question 1: What are the challenges of working in the new economy?
the workplace:
Study Question 1: What are the challenges of working in the new economy?
Globalization
National boundaries of world business
Globalization is the worldwide interdependence of resource flows, product markets, and business competition that characterize the new economy.
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Study Question 1: What are the challenges of working in the new economy?
Technology
Continuing transformation of the modern workplace through: The Internet World Wide Web Computer networking Information technology Telecommuting/virtual teaming/mobile offices Increasing demand for knowledge workers with the skills to fully use technology.
Study Question 1: What are the challenges of working in the new economy?
Ethics
Code of moral principles that set standards of conduct of what is good and right.
Integrity and ethical leadership at all levels Sustainable development Natural environment protection Consumer protection Human rights
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Study Question 1: What are the challenges of working in the new economy?
Careers Core workers, contract workers, and part-time workers. People must be prepared to be any one of these types of workers. People must make sure that their skills are portable and of current value in employment markets.
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Organization
A collection of people working together to achieve a common purpose. Organizations provide useful goods and/or services that return value to society and satisfy customer needs.
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Organizations are open systems Composed of interrelated parts that function together to achieve a common purpose. Interact with their environments. Transform resource inputs into product outputs (goods and services). Environmental feedback tells organization how well it is meeting the needs of customers and society.
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Organizational performance Value creation is a very important notion for organizations. Value is created when an organizations operations adds value to the original cost of resource inputs. When value creation occurs:
Businesses earn a profit. Nonprofit organizations add wealth to society.
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An overall measure of the quantity and quality of work performance with resource utilization taken into account. An output measure of task or goal accomplishment. An input measure of the resource costs associated with goal accomplishment.
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Performance effectiveness
Performance efficiency
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managers
People are not costs to be controlled. High performing organizations treat
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Manager
directly supports and helps activate the work efforts and performance accomplishments of others.
the people who managers help are the ones
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Levels of management Top managers responsible for performance of an organization as a whole or for one of its larger parts. Middle managers in charge of relatively large departments or divisions. Team leaders or supervisors in charge of a small work group of non-managerial workers.
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Responsibilities of team leaders: Plan meetings and work schedules. Clarify goals and tasks, and gather ideas for improvement. Appraise performance and counsel team members. Recommend pay raises and new assignments. Recruit, train, and develop team members.
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(cont.):
teamwork. Inform team members about organizational goals and expectations. Inform higher levels of work unit needs and accomplishments. Coordinate with others teams and support the rest of the organization.
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Types of managers
Line managers are responsible for work activities that directly affect organizations outputs. Staff managers use technical expertise to advise and support the efforts of line workers. Functional managers are responsible for a single area of activity. General managers are responsible for more complex units that include many functional areas. Administrators work in public and nonprofit organizations.
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accountability
Accountability is the requirement of one person to answer to a higher authority for relevant performance results. Effective managers fulfill performance accountability by helping others to achieve high performance outcomes and experience satisfaction in their work.
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experiences in the workplace. QWL indicators: Fair pay Safe working conditions Opportunities to learn and use new skills Room to grow and progress in a career Protection of individual rights Pride in work itself and in the organization
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their team.
Help their people perform to the best of
their abilities.
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pyramid
Each individual is a value-added worker. A managers job is to support workers efforts. The best managers are known for helping and supporting.
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organizing, leading, and controlling the use of resources to accomplish performance goals.
All managers are responsible for the four
functions.
The functions are carried on continually.
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Functions of management
Planning
The process of setting objectives and determining what actions should be taken to accomplish them.
Organizing
The process of assigning tasks, allocating resources, and arranging the coordinated activities of individuals and groups to implement plans.
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Functions of management
Leading
The process of arousing peoples enthusiasm to work hard and direct their efforts to fulfill plans and accomplish objectives. The process of measuring work performance, comparing results to objectives, and taking corrective action as needed.
Controlling
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Interpersonal roles
Involve interactions with persons inside and outside the work unit. Involve giving, receiving, and analyzing of information. Involve using information to make decisions in order to solve problems or address opportunities.
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Informational roles
Decisional roles
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Characteristics of managerial work Managers work long hours. Managers work at an intense pace. Managers work at fragmented and varied tasks. Managers work with many communication media. Managers work largely through interpersonal relationships.
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Networking
Process of building and maintaining positive relationships with people whose help may be needed to implement ones work agendas.
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Learning The change in a behavior that results from experience Lifelong learning The process of continuously learning from daily experiences and opportunities.
Career success depends on real commitment to learning. Not just formal classroom learning.
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Study Question 5: How do you learn the essential managerial skills and competencies?
Skill the ability to translate knowledge into action that results in desired performance. Technical skill the ability to apply a special proficiency or expertise to perform particular tasks. Human or interpersonal skill the ability to work well in cooperation with others.
Conceptual skill the ability to think critically and analytically to solve complex problems.
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Managerial competency
Planning, organizing, leading, and controlling. Informational, interpersonal, and decisional roles. Agenda setting and networking.
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Study Question 5: How do you learn the essential managerial skills and competencies?
success:
Figure 1.8 Learning model for developing managerial skills and competencies.
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COPYRIGHT
Copyright 2009 John Wiley & Sons, Inc. All rights reserved. Reproduction or translation of this work beyond that named in Section 117 of the United States Copyright Act without the express written permission of the copyright owner is unlawful. Requests for further information should be addressed to the Permissions Department, John Wiley & Sons, Inc. The purchaser may make backup copies for his/her own use only and not for distribution or resale. The Publisher assumes no responsibility for errors, omissions, or damages, caused by the use of these programs or from the use of the information contained herein.