LATEST TRENDS IN

TECHNOLOGY
MANAGEMENT

PREPARED BY

“MOKSHA” GROUP
 TECHNOLOGY

 process by which humans modify nature to meet

their needs and wants

 relationship of society with its crafts and tools,

and to extent to which society can control its
environment

 collection of techniques

 application of science, maths and arts

 MANAGEMENT
 Art of getting people together to
accomplish desired goals.

 Management comprises
Planning
Organizing
Staffing
Directing
controlling

 Manages deployment and manipulation of

human resources, financial resources,
technological resources and natural
resources
 Management of
Technology
 An integrated application of engineering,
science and management capabilities.

 Process of MOT includes

Identification of technologies,
Selecting ,
Procurement,
Assimilation,
Exploitation of technologies for
production of goods and services.
LATEST TECHNOLOGY CHANGES
IN TRANSPORTATION SECTOR

DMRC
 Constructional difficulties
Delhi, a crowded city, it was not easy to built
tracks overhead in all the place of the
metropolice; specially in areas like Chandni Chowk,
Chawari Bazar etc.

 So we had to built underground as well as

overhead tracks.
Very difficult to drill tunnels in areas like
Chawari Bazar where underground water level is
very high.

 Difficult to transport the raw material to the

construction site.
 Operational difficulties
Initially, DMRC found it difficult to muster
enough passengers because of its higher fare than
usual mode of transport

 Later on, people started realizing the

convenience and comforts provided by DMRC.

 At present, DMRC earns more than metros

in other cities of the world.
 Some metro stations, being far
away, were difficult to reach.

 DMRC started feeder buses in

collaboration with DTC

 It helped in bringing
passengers more easily to the
stations.
 Comparison of DMRC with
Indian Railways
Better, safer, cleaner and faster mode of
transportation.

At station, security level is very high.

Fully air-conditioned
 Parking at stations attracts more
passengers and in turn more revenue but
the same is not possible with the Indian
Railways.

 DMRC allows advertisements and

therefore it finds an easy way to
increase its revenue.
 TECHNOLOGY
MANAGEMENT IN IT
SECTOR

 3G TECHNOLOGY
 3G TECHNOLOGY
wireless technology representing a shift from
voice-centric services to multimedia oriented
like

 video conferencing,

 voice,

 data transfer,

fax service with high speed communication and

broad bandwidth.
 Difficulties in
implementation of 3G-tech
 Expensive input fees for 3G service
license, cause of delay in auction

 Numerous differences in licensing terms

 Expense of 3G phones like i-phones or

smart phones.
 Lack of buy-in by 2G mobile users for the
new 3G wireless

 Lack of coverage, because it is still a new

service

 High price of 3G mobile services

 Current lack of user need for 3G voice and

data services in a hand held device
 TECHNOLOGY
MANAGEMENT IN
BANKING SECTOR

E-BANKING
or
INTERNET BANKING
 E-BANKING
In internet banking or e-banking, any inquiry or
transaction whether it is
to withdraw cash
to deposit a cheque
or
a request of statement of
accounts
is processed online without any reference to
the branch (anywhere banking) at any time.
Becoming a “need to have”
than “nice to have” service
Benefits
 Improve customer access
 Facilitate the offering of more services
 Increase customer loyalty
 Attract new customer
 Reduce customer attrition
 E-banking security
management
 Need to aware customers about all possible
internet fraud

 Avoid cyber-café for online transactions

 Software programs like – spyware and trojan –

are designed to capture key strokes on
keyboard, thus collecting consumer’s personal
information.
this problem is overcame by virtual
keyboard or online keyboard.

 Banks are providing two level

authentication process

 Genuine websites have their address

starting with ‘https://’ (not just ‘http://’)
s - literally stands for security

 Should change the password frequently

and using alpha numeric or characters like
$,#,% helps.
• TECHNOLOGY
MANAGEMENT IN
HUMAN RESOURCE
MANAGEMENT
 HRM
• Human resource management is a
management function concerned with hiring,
motivating and maintaining people in an
organization. It focuses on people in an
organization.

• OBJECTIVE: Providing trained and well

motivated employees
• Human resource information system
or the HR Technology refers to the
system and processed at the
intersection between HRM and IT.

• To reduce the manual workload of

the administrative activities.
Organization began to electronically
automate many of these processes by
introducing speacialised HRMS.
 Human Resource
Management System
encompasses
• PAYROLLS
• WORK TIME
• HUMAN RESOURCE MANAGEMENT
MODULE
• RECRUITMENT
• TRAINING MODULE.
TECHNOLOGY MANAGEMENT
IN BUSINESS PROCESS
MANAGEMENT
 BUSINESS PROCESS
MANAGEMENT

• Business process management (BPM) has

been a feature of the technology.

• BPM has been defined as a method of

efficiently aligning an organization with the
wants and needs of its customers.
• BPM is emerging as a solution to
cater the needs of highly
differentiated business process.

• Gain a clear complete and

comprehensive understanding.
 CUSTOMER
RELATIONSHIP
MANAGEMENT
2. Contacts with its current and prospective
customers.

2 CRM software system can be accessed

and the information about the customers
can be stored.
1. CRM’S goals are to improve services provided
to customers and to use customer contact
information for the targeted marketing

3. It includes :

A. Business relationship.
B. Front office operations.
C. Back office operation.
 BENEFITS OF BPM

2) Reduces process time.

4) Eliminates Errors and increases

productivity.

6) Improves Regulatory compliance.

 Technology
Management in
Hospitals
Hospital Management System

• Reduce costs and improve the

accuracy and timeliness of
patient care, accounting and
administration, record keeping
and management reporting.

• Hospital workflow management,

and laboratory management,
easily customizable to the
requirements of any hospital.
 Features of
Hospital Management System
• Comprehensive patient record management
• Total security and privacy of EMR
(Electronic Medical Record) through world
class data servers
• Centralized/Integrated Medical Billing
Service
• Laboratory Information System (LIS) for
all operational, Diagnostic and
administrative functions in a laboratory
• Complete web based administration of the
system
• Highest security at User Level, Module
Level and Form Level
• Unique patient ID, generated after OPD
and IPD registration, helps in centralizing
the patient related information.
• Track the entire medical history of a
particular patient through Doctor’s Module
• MIS reports for the smooth functioning of
Hospital Management
Most Modern (Medical)
Technology
• Patients are treated according to the
latest scientific findings and using the
most modern medical technology. To
improve the security of the patients and
employees, the clinics have also put a
particular focus on high-tech: since the
summer of 2004, MOBOTIX cameras
have provided constant
monitoring of the gates
and other critical points
onthe clinic premises.
 Central Monitoring
• providing central monitoring for all the
entrances and access points

• critical points, such as the cash desks and

banking machines or the waiting room in
the emergency room, are also under the
watchful eye of the front desk staff

• Used for reasons of security and

documentation
Technology Management
&
Effect's on BPO Industry
 DATA MINING

ta mining is, in some ways, an extension of statistics, with a

w artificial intelligence and machine learning twists thrown in
e statistics, data mining is not a business solution, it is just a
hnology. 

Present Data Mining Technology Used By

IBM, Oracle & Microsoft.
 An Overview of Data Mining
Techniques
Classical Techniques Next Generation Techniques

Statistics Trees

Neighborhoods Networks

Clustering Rules
COMPANY A
COMPANY B

Potential customer’s
 Benefits

•Better Customer Relationship.

•Customer Acquisition.
•Campaign Optimization.
•Scoring Your Customers.
•Database Marketing.