ORGANIZATIONAL BEHAVIOR

T E N T H E D I T I O N

OBJECTIVES LEARNING

AFTER STUDYING THIS CHAPTER AND LISTENING TO MY LECTUER,I HOPE THTAT YOU WILL BE ABLE TO:
1. Define organizational behavior (OB).
2. Describe what managers do. 3. Explain the value of the systematic study of OB. 4. List the major challenges and opportunities for managers to use OB concepts. 5. Identify the contributions made by major behavioral science disciplines to OB.

O B J E C T I V E S (contd) LEARNING

6. Describe why managers require a knowledge of OB.

7. Explain the need for a contingency approach to the study of OB.

What Managers Do

Managerial Activities
Make decisions Allocate resources Direct activities of others to attain goals

Where Managers Work

Management Functions

Planning

Organizing

Management Functions
Controlling Leading

Management Functions (contd)

Management Functions (contd)

Management Functions (contd)

Management Functions (contd)

Mintzbergs Managerial Roles

EXHIBIT

1-1a

Mintzbergs Managerial Roles (contd)

EXHIBIT

1-1b

Mintzbergs Managerial Roles (contd)

EXHIBIT

1-1c

Management Skills

Effective Versus Successful Managerial Activities (Luthans)

1. Traditional management
Decision making, planning, and controlling

2. Communications
Exchanging routine information and processing paperwork

3. Human resource management

Motivating, disciplining, managing conflict, staffing, and training

4. Networking
Socializing, politicking, and interacting with others

Allocation of Activities by Time

EXHIBIT

1-2

Enter Organizational Behavior

Contributing Disciplines to the OB Field

EXHIBIT

1-3a

Contributing Disciplines to the OB Field (contd)

EXHIBIT

1-3b

Contributing Disciplines to the OB Field (contd)

EXHIBIT

1-3c

Contributing Disciplines to the OB Field (contd)

EXHIBIT

1-3d

Contributing Disciplines to the OB Field (contd)

EXHIBIT

1-3f

There Are Few Absolutes in OB

Contingency Variables

Challenges and Opportunity for OB

Responding to Globalization Managing Workforce Diversity Improving Quality and Productivity Responding to the Labor Shortage Improving Customer Service

Challenges and Opportunity for OB (contd)

Improving People Skills Empowering People Coping with Temporariness Stimulation Innovation and Change Helping Employees Balance Work/Life Conflicts Improving Ethical Behavior

Basic OB Model, Stage I

EXHIBIT

1-6

The Dependent Variables

The Dependent Variables (contd)

The Dependent Variables (contd)

The Dependent Variables (contd)

The Dependent Variables (contd)

The Independent Variables

Independent Variables

Individual-Level Variables

Group-Level Variables

Organization System-Level Variables