The scope of the hospitality industry comprises of a range of businesses that provide services and facilities such as accommodation,

food and beverage, entertainment, gaming and related products. The term hospitality has become accepted over the years as a generic word, which describes the well being of services and facilities related to tourists and travellers.

Airlines / Transport Providers

Hotels and Restaurants

Travel Agents / Tour Operators

Destination
Image Nature (Climate), carrying capacity (sustainability)

Resorts and Hotels

Image / reputation / USPs Branding

Live boards and guest houses

Size / Type / Reputation Location / Community Integration

 Front Office and guest relations Communication, process design

Food Production and Service Accommodation services operation Transport

Customer Focus

Operations Focus

Support Focus
Engineering and property maintenance HR Finance - purchasing

Marketing & Public Relations

Sales, Marketing and promotional campaigns Websites Social Media CSR Programs

Perishability Seasonality Intangibility

Inseparability Perishability Labor-intensive Repetitive Intangibility

1. Lodging Operations -such as hotels, resorts, motels etc. 2. Transportation Services -such as taxi, train, cruise ships, etc. 3. Food and Beverage Operations -such as restaurants, bars, etc. 4. Retail Stores -such as souvenir shops, etc. 5. Activities -such as recreations, festivals, etc.

According to Size:

Small Scale (under 150 rooms)

Medium Scale (150 to 299 rooms) Large Scale (300 and above)

Commercial Hotels Airport Hotels Suite Hotels Residential Hotels Resort Hotels Bed and Breakfast Hotels Time-Share and Condominium Casino Hotels Conference Centers Convention Hotels Alternative Lodging Properties

a. World-Class Service b. Medium-Range Service c. Economy / Limited Service

a. Business Travel b. Pleasure Travel c. Group Travel d. Buying Influences

Deluxe First Class Standard

Economy

Food and Beverage Division Sales and Marketing Division Accounting Division Engineering and Maintenance Security Division Human Resource Division Rooms Division -Housekeeping -Front Office Other Divisions: -Retail Outlets - Recreation - Casino

Pre-arrival, reservation

Departure

Arrival, airport reception, transfer

Food and Beverage

Accommodation

Activities

Google Facebook Twitter Pinterest Tripadvisor Youtube Blogs

 Higher

quality meal Greater variety of food to eat Some people cant cook Can be cheaper to eat out than cook for yourself Its a lot easier and convenient to eat out, than cook for yourself Good place to interact and meet people

Higher quality meal Greater variety of food to eat Some people cant cook Can be cheaper to eat out than cook for yourself Its a lot easier and convenient to eat out, than cook for yourself Good place to interact and meet people

An

interest in food and changing styles

outgoing disposition

A friendly Good

communication and interaction skills and cheerful personality

Pleasant Good

organization abilities and eye for detail