Ridgewood Canadian Institute Program: Communication & Public Relations

Course: CPR 01 - Interpersonal Communications within the Business Context Hours 82

Instructor: TBA

(Theory 28, Practical Applications 42, Practicum 12)

Office Hours: TBA Email: TBA

Course Description:
The dynamic of interpersonal communication within the business context is explored within this course. Practical applications are highlighted from one-on-one situations such as problemsolving, interviewing, meetings, et al. Theoretical material of the course will be applied in practical manners and workshops devoted to an end of course practicum which synthesizes course knowledge.

Goals/Competencies to Be Achieved:
Interpersonal presentation and facilitation skills are fundamental to the communication and public relations profession and underpin almost all other disciplines. This course develops learners skills across a range of important soft skills involved in becoming confident personal communicators, team leaders and influential members of their organization.

Specific Areas of Study and Focus:

Non-Verbal Communication: Voice and body language Interview Dynamics Presentation coaching Managing and chairing meetings Moderating and facilitating Conflict Resolution Basic Negotiation strategies and techniques Practicum: Interviews

Required Text: Understanding Interpersonal Communication. (West, Turner) 2010

Course Schedule
Date/Lesson TBA - Introduction to Interpersonal Communication Content Readings/Tests TBA Overview of the study of Interpersonal Communication with the Business Context TBA Nonverbal Body Language, Kinesics, Communication Paralinguistics TBA The Dynamics of The Interview Process, Types Interviewing of Questions TBA Evaluating Interviews Analysis of Interviews, Basics of Candidate Selection TBA Basics of Tips and Techniques for Organizational Presentations Effective Presentations TBA The Dynamics of Group Group Roles and Dynamics Communication within the Business Context TBA Analysis of Group Evaluation of Filmed Group Scenarios Problem Solving Scenarios TBA The Dynamics of the Managing and Chairing Business Meeting Meetings TBA - Conflict An overview of theories and tools for analyzing conflict TBA Conflict Resolution Techniques for evaluating and resolving conflict TBA Negotiation and Basics principles and Moderation Techniques applications of negotiation and moderation TBA Group Projects Students Work in Groups Choosing an Interviewing, Group Scenario or Conflict Scenario for Class Presentation TBA Group Simulations Group Simulations, Analysis & Evaluations TBA Practicum Prep Resume, Cover Letters, Sponsorship TBA Practicum-Internship Internship Volunteer Work Field Placement On the Job Experience TBA Practicum Internship Working with Company or Organization

TBA TBA Quiz 1 15% (Before Lecture Discussion) TBA TBA TBA Essay Due or MidTerm Examination 25% TBA TBA TBA Quiz 2 15% TBA

TBA

TBA Practical Applications 20%

Practicum Internship 25%

Note: Continued Practicum-Internship consists of 120 hours of field work and experience