James Cridland

CITIZEN ENGAGEMENT

@DustinHaisler

DustinHaisler.com

Source: Intel

CROWDSOURCING

Group of People

CROWDSOURCING

Group of People

CROWDSOURCING
Distributing Work

I give up

WHAT ELSE CAN WE CROWDSOURCE?

Identication

App Store: Waze

SeeClickFix.com

StreetBump.org

Text

Ideation

MyStarbucksIdea.com

EnvisionSacramento.com

Challenge.gov

Microtasks

www.Fold.it

Crowdmap.com

SkillsForChange.org

Funding

Kickstarter.com

Citizinvestor.com

Spacehive.com

Implementation

Zirtual.com

MobileWorks.com

TaskRabbit.com
Developed In Collaboration With Daniel Charboneau

Validation

Amazon.com

Amazon.com

PopVox.com

Commons.CodeForAmerica.org

WHATS THE FUTURE?

IDENTIFICATION

IDEATION

MICROTASKING

FUNDING

IMPLEMENTATION

VALIDATION

Developed In Collaboration With Daniel Charboneau

IDENTIFICATION

IDEATION

MICROTASKING

FUNDING

IMPLEMENTATION

VALIDATION

Developed In Collaboration With Daniel Charboneau

Business Process

IDENTIFICATION

IDEATION

MICROTASKING

FUNDING

IMPLEMENTATION

VALIDATION

Developed In Collaboration With Daniel Charboneau

Business Process
IDENTIFY IDENTIFICATION PROBLEM PROPOSE IDEATION SOLUTIONS DISTRIBUTE MICROTASKING TASKS FIND FUNDING FUNDING
IMPLEMENT IMPLEMENTATION SOLUTION

VALIDATE IF VALIDATION IT WORKED

Developed In Collaboration With Daniel Charboneau

PROPOSE SOLUTIONS

DISTRIBUTE TASKS

IDENTIFY PROBLEM

FIND FUNDING

VALIDATE IF IT WORKED

IMPLEMENT SOLUTION

Developed In Collaboration With Daniel Charboneau

2
PROPOSE SOLUTIONS

3
DISTRIBUTE TASKS

1
IDENTIFY PROBLEM

4 Open & Crowdsourced Business Process

FIND FUNDING

6
VALIDATE IF IT WORKED

5
IMPLEMENT SOLUTION

Developed In Collaboration With Daniel Charboneau

City A
PROPOSE SOLUTIONS DISTRIBUTE TASKS

PROPOSE SOLUTIONS

DISTRIBUTE TASKS

IDENTIFY PROBLEM

Project B

FIND FUNDING

VALIDATE IF IT WORKED IDENTIFY PROBLEM

IMPLEMENT SOLUTION

Project A

FIND FUNDING

PROPOSE SOLUTIONS VALIDATE IF IT WORKED

IMPLEMENT SOLUTION

DISTRIBUTE TASKS

IDENTIFY PROBLEM

Project C

FIND FUNDING

VALIDATE IF IT WORKED

IMPLEMENT SOLUTION

Closed Knowledge Base

Developed In Collaboration With Daniel Charboneau

State Agency
Project B

Project A

City A
Project C Project A Project B

Project C

City B
Project B

Project A

Project C

Open Knowledge Base

Developed In Collaboration With Daniel Charboneau

State Agency
Project B

Project A

City A
Project C Project A Project B

Project C

City B
Project B

Project A

Project C

Open Knowledge Base

Developed In Collaboration With Daniel Charboneau

WHAT CAN YOU CROWDSOURCE?

Infrastructure Grants State Strategic Plans Public Work Orders Comprehensive Roadmaps Legislative Processes

Website Improvements Software Development

Community Challenges

Capital Improvement Projects Economic Development Initiatives Citizen Sentiment Analysis

Software Project Reviews

WHERE DO YOU START?

Where Should You Start?

Where Should You Start?

1. IDENTIFY A STARTING POINT

IDENTIFY PROBLEM PROPOSE SOLUTIONS DISTRIBUTE TASKS FIND FUNDING
IMPLEMENT SOLUTION

VALIDATE IF IT WORKED

Where Should You Start?

1. IDENTIFY A STARTING POINT

IDENTIFY PROBLEM PROPOSE SOLUTIONS DISTRIBUTE TASKS FIND FUNDING
IMPLEMENT SOLUTION

VALIDATE IF IT WORKED

2. START INSIDE YOUR AGENCY

Where Should You Start?

1. IDENTIFY A STARTING POINT

IDENTIFY PROBLEM PROPOSE SOLUTIONS DISTRIBUTE TASKS FIND FUNDING
IMPLEMENT SOLUTION

VALIDATE IF IT WORKED

2. START INSIDE YOUR AGENCY 3. GRADUALLY EXPAND YOUR CROWD

Where Should You Start?

1. IDENTIFY A STARTING POINT

IDENTIFY PROBLEM PROPOSE SOLUTIONS DISTRIBUTE TASKS FIND FUNDING
IMPLEMENT SOLUTION

VALIDATE IF IT WORKED

2. START INSIDE YOUR AGENCY 3. GRADUALLY EXPAND YOUR CROWD 4. MEASURE, ADAPT & SHARE

ALONE WE ARE WEAK. COLLECTIVELY WE ARE STRONG. WHAT CAN YOUR CROWD DO?

James Cridland

Stay In Touch! Dustin Haisler dustin@klablab.com dustinhaisler.com