4 > PRIME NEWS
Works only
ministry to
get 5-stAr
rating
I Byfune Ramll
june@nst.com.my
PUTR dIAYA: The Works Min-
istry is the only one of 27 mn-
istries that received a five-star
rating set by the Malaysian
Adminisf ative Modernisation
and Management Planning
Unit(Mampu).
The ministry was the only
one that scored more than 90
per cent overall points, the
percentage needed to make it
into the five-star category.
It even beat the Prime Min-
ister's Department, which got
a three-star rating.
However, five of 11 govern-
ment agcncics werc given
five-star ratings: the armed
forces. Mampu, the Public
Service Deparhnent (PSD), the
otfice of the director-general
ofhealth and the Implementa-
tion and Coordination Unit in
the Prilne Minister's Depart-
ment.
"The goal ofrating govern-
ment agencies is to make sure
the deliverysystem in the pub-
lic sector is at a satisfactory
level, " said Chief Secretary to
the Government Tan Sri Mohd
Sidek Hassan here.
His speech was read by PSD
director-general Tan Sri Is-
mailAdam.
This is the first time the gov-
errunent has rated its min-
istries and agencies, although
the system was introduced in
2007.
The ratings were based on
three criteria: management,
core business and customer
NEW STRAITT TIME' WEDNESDAY, APRIL 22, 2OO9
**rr*
l)
RATING
WorkMinistry
*****
1)
RATTNG
Armed Forces
**** RAnN6
2) Malaysian Administrative Modemisation and Management
Planning Unit (Mampu)
l) l'lousing and Local Covernment Ministry 3) The Public Service Department
2l Education Ministry 4) Health Ministry's directorgeneral's office
f) FhalthMinlstry s) The lmplenrentation Coordination Unit in the Prime Minister's
4) Human Resource Ministry Department.
5) lnbrmation Ministry
****
6l lnternationalTrade and Industry Ministry RATING
7\ Finance Ministry r) Attorney-General Chambers
e) FbmeMinistry 2l Accou ntant General Deparfnent
g) Water, Energy and Communication Ministry 3) PublicWork Department
l0) Rural and Regional Development Ministry 4) Polke Force
l2) ffinceMinistry
***
1)
R/ATING
YouthandSporsMinistry
2l Domestic Trade and Consumer Affain Minlstry
3) SclencgTechnology and Innovatlon Ministry
4) HigherEducationMinistry
***
l)
2)
RATING
Education Depanment
Economic Planning Unit (EPU)
5) Natural Resources and EnvironmentMinlstry
6) TnnsportMinistry r MANAGEiIENT
7) Entrepreneur, Cooperatives ard De\relopment Ministry 1) Organisational management
8) Prime Minister's Department 2) Financial management
9) Plantation Industries and Commodities Ministry 3) Human resource managernent
10) Women, Family and Community Development Ministry 4',) Development project management
I l)
Agriculture and Agro-based Ministry s) lCTmanagement
l2) Tourism Ministry
13) Unity, Culture, Arts and l'leritage Ministry I coR!8USINE55
14) tederal Territories Ministry 'l) Formulating programmes and policies
t5) ForeignMinistry 2) lmplementing programmes and policies
3) Monitoring programrnes and policies
4) Effectiveness of programmes and policies
service (see chart). project helps the unemployed
Agencies which were recog- findjobs. r
The National Service Train- CUSTOMERSERVrcE
nised for online performance
included the Companies Com- ing Department under the De- 1)Customer managernent statement
mission of Malavsia. which re- fcnce Ministry was recognised 2) Customer charter
ceived the awaid for zero vis- for providing prompt replies 3) Efforts taken to delight customers
its. This means clients who undcr its "My SMS 1 5888" ser- 4) Complaints managerrlent
wanted to deal with the agen- vice to those seeking to know if 5) Customer satisfaction
cy did not have to be present at they had been selected for NS 6) Promotional efforts
the ollice as all transactions training.
were done on the Internet. The PSD's "my gov" website
The lluman Resources Min- was selected the most active Foot note:
The Entrepfeneut Cooperativ€s and Development Miniflry has been disbanded while
istry won the award for efli- information provider, while
the lnbrmation Ministry has b€en merged wrth the Cuhure, Arts and Heritage Ministry
ciency in integrating inter- the National Higher Education
is now known as Information, Communication and Culture and theWatet Energy and
agency services under the Fund Corp won for its online
Communication Minjstry ha! been renamed as Energy, Green Technology and Water.
Jobs Malaysia project. The paymentscheme.