Professional Documents
Culture Documents
CITY OF DALLAS
ACTION EFFECTIVE DATE
See Administrative Directive 4-5 [Sections 6 Through 11]
Ht>
y
for Additional Guidelines and Routing
\y\ GLJ
Place an "X" in the appropriate box, complete and submit this form for the approval of:
a. Low bid contracts of at least $25,000 but not more than $50,000.
b. Change orders for low bid contracts: $25,000 or less (may not increase original contract price by more than 25%).
a Professional/Personal/Planning/Other Service contracts: $25,000 or less.
of. Amendments to non-bid contracts: $25,000 or less, per City Code Sec. 2-30 (d) (5)
e. WRR-FM expenditures: $50,000 or less per City Code Sec. 2-79 (c) of the City Code.
f. Other (explain here or on attachment)
Attach all supporting documents including bid information as required.
Any Administrative Actions to this vendor for this service/commodity in the last 12 months? YES NO |
(If YES, attach explanation.) (Also, if the total for the current fiscal year exceeds $25,000, Council approval is required.)
VENDOR NAME: National Aquatic Safety Company, LLC
SUBJECT!, Inspections and Training - Bahama Beach Waterpark DEPARTMENT] Park and Recreation Department
ACTION REQUESTED
Approval of contract with National Aquatic Safety Company (NASCO) to provide Water Slide Inspections, Lifeguard
certifications and Lifeguard Indexes for Bahama Beach Waterpark. Water slide inspection will be provided for $900.00, 50
Waterpark Shallow Water Lifeguard certifications will be provided for $60.00 each, 25 Waterpark Attendant certifications will
be provided for $45.00 each, 25 renewal certifications will be provided for $45.00 each, 2 Lifeguard Instructor certifications will
be provided for $450.00 each, lifeguard kick-off training will be provided for $1080.00 and 2 Lifeguard Indexes will be provided
for $1080.00 each. Travel expenses will not exceed $3,750.00 for the three separate visits. Total cost is $14,040.00.
APPROVAL
wed as beinajffaccordance with the Budget and Chapter 2 of theDallas City Code.
ARTMEK1DJRECTOR
TABLE OF CONTENTS
INTRODUCTION 1
PROPOSAL SCOPE 1
OTHER FEATURES 5
COST TABLES 9
CONTRACT 11
CLIENT LIST 12
©2004 NASCO
National Aquatic Safety Company
Rural Route 2, Box 570,1002 Ave. L, Dickinson, Texas 77539 "
(281) 337 5628 Fax (281) 337 0043
Our Mission: To Reduce the Loss of Life Due to Drowning
Introduction
The National Aquatics Safety Company, LLC. (NASCO) has been requested to
provide a proposal to the City of Dallas Parks and Recreation Department for the
Bahama Beach Water Park for Lifeguard Training and Risk Management Services
that would include Water Slide Inspection Services, Lifeguard Certifications,
Lifeguard Indexes, and an optional Top Gun Course.
Proposal Scope
NASCO will perform a Water Slide Inspection for the City of Dallas at Bahama Beach
Water Park that will meet the Texas Department of Insurance inspection
requirements as set forth in 28 TAC §§5.9001 - 5.9014 and in Chapter 2151, Texas
Occupations Code.
There are three components of the NASCO System. The first of these is the
CERTIFICATION PROGRAM. The second is the INSPECTION PROCEDURE, and
the third is the TOP GUN COURSE. The first aspect is the certification program
where you teach the guards what constitutes appropriate action or behavior. Then
the inspection process, here you measure the ability of management to instill and
maintain the desired behavior of the lifeguards on the "pool deck". Lastly, the TOP
GUN COURSE is taught to educate the first entry level of management how to teach,
measure, and re-enforce this behavior.
CERTIFICATION PROGRAM
The certifications that would be most beneficial to the Bahama Beach Water Park
are the Waterpark Shallow Water lifeguard, the Advanced First Aid and CPR for
Aquatic Professionals, and Waterpark Attendant. There are several aspects of the
NASCO program that make it a unique program. One distinguishing feature of the
certifications listed above is the lifeguard update. A mid-season update is required
of the above-mentioned courses, with the exception of the waterpark attendant. This
update consists of two hours of "cradle to save" practice, one hour of skills check-
off, and one hour for the written exam. The "cradle to save" practice can be
described as a review of all aspects of a rescue, from the very beginning until the
end with no stopping or breaking the rescue sequence of events until the end. It is
©2004 NASCO
National Aquatic Safety Company
Rural Route 2, Box 570, 1002 Ave. L, Dickinson, Texas 77539 '
(281) 337 5628 Fax (281) 337 0043
Our Mission: To Reduce the Loss of Life Due to Dmwning
done several times with the lifeguards rotating and assuming each role of the
rescue to build confidence and proficiency. The intent of the update is to re-enforce
the skills of the guards and to ensure quality since a different instructor is required
to update the guards than the instructor who taught them the original course. In
addition, all of the certifications are valid for one year. At the end of the year, all can
renew in less time and at a lower cost than the original certification.
Another unique aspect of the NASCO program is that we use the Heimlich as the
first response to a drowning victim. For a victim removed from the water who is
obviously not breathing, we teach lifeguards to do 5 and only 5 Heimlichs before
attempting rescue breathing and assessing the respirations of a drowning victim.
There are several reasons for this procedure. One is that we have had a 100%
success rate with the Heimlich over the last several seasons with many of our non-
breathers fully functional the next day. Another is that all of our experience with
investigating lifeguard response to drowning shows that approximately six out of
seven trained guards (with certifications across all agencies) refuse to do "mouth to
mouth" on a victim. We have never had a refusal to do the Heimlich. The Heimlich
is a proven first response for non-breathing victims of drowning provided that its use
is restricted to 5 thrust between the water rescue and initial victim assessment in
the water.
Any human performance appraisal system has to, before being designed, have a
clear and concise objective. In addition, the system should provide useful
information and must not be misleading in the information that is obtained. Added
to this, the data must be statistically significant if it is purported to represent some
aspect of the human performance system. The NASCO system is based on several
different concepts. The first of these deals with vigilance. Here vigilance is defined
as the ability to see and recognize a signal event and then to take appropriate
action. In the venue of lifeguarding, this means to be able to recognize victims and
or high-risk behavior among other things and then to take the appropriate action
such as rescuing the victim or preventing an incident. We strongly feel that the
ability of the guard to see the event is absolutely the most important aspect of
guarding. If they do not see the victim, then nothing else matters. It is for this
reason that our index uses scan time as the most important component and that
scanning and victim recognition is a major component in all of our courses.
©2004 NASCO
National Aquatic Safety Company
2
Rural Route 2, Box 570,1002 Ave. L, Dickinson, Texas 77539
(281) 337 5628 Fax (281) 337 0043
Our Mission: To Reduce the Loss of Life Due to Drowning
NASCO also feels that in any system behavior is learned. By this we mean a
system gets from its employees the behavior that management teaches is
appropriate either by managements' action or the absence of action. Appropriate
behavior must be re-enforced frequently if the intent is to have this behavior occur
on a regular basis.
As an aside, we feel that an index should demonstrate two things. One is to identify
what the park is doing well. The other is that it should identify issues that need to
be brought to the facility's attention. Most, but not all, of the issues found will relate
to the performance of the guards. Some issues will be procedural or equipment
related. Some will refer to practices that we see throughout the Industry.
Regardless, we feel our role is to bring to the attention of management any issue
that reflects on four points: safety, perception of safety, litigation, and guest
satisfaction.
With the above concepts in mind, the NASCO index draws a large random sample
with the intent of measuring three factors of the guards. One of these is the scan
time. We use as a target range of 10-15 seconds for a successful scan time.
Another is the appearance of the guard. This relates to professionalism and
includes things such as whether a lifeguard is in proper uniform, wearing hat and
sunglasses where appropriate, in control of their area of responsibility, ready to
enter the water in as short a time period as practical, how the rescue tube is being
held, correctly demonstrating proper procedures including dispatching and signaling
procedures for their ride or attraction, and other factors which relate to professional
performance. The last and least important of the factors is the posture of the guard.
The lifeguard should look professional and be in a rescue ready position. This will
help qualify in the minds of your Guest the level of professionalism of your
lifeguards and cause them to feel safe and secure at the Bahama Beach Water
Park.
In general, for a medium to large sized park, we draw at least 80 and usually over
100 samples across a long day. From the data collected, we calculate an index that
reflects the random performance of the guards. The data is gathered in accordance
with how the park is managed and grouped according to the management divisions
of the park. For each position observed, we record the time, appearance, and
posture of the guard. A time is considered good if it is 15 seconds or less. A time
over 60 seconds is very bad and is given a name of "1+" since it exceeds a minute.
Sixty seconds is used as the time of a "1+" in calculating the average scan time for
the facility. Appearance and posture are marked as either good or bad and
©2004 NASCO
National Aquatic Safety Company
3
Rural Route 2, Box 570, 1002 Ave. L, Dickinson, Texas 77539
(281) 337 5628 Fax (281) 337 0043
Our Mission: To Reduce the Loss of Life Due to Drowning
notations made about why a bad factor was deemed bad. A mathematical formula
is used to calculate the index. Basically, this index counts good scan times more
important than good appearances; a good appearance score is more important than
good posture, and punishes the score by the percent of one pluses. For each
management area, we calculate the index score (I), the average scan time (Tavg),
and the percent of "1+'S" (%1+'s). Then the scores are compiled for the entire park.
We first like to meet with upper management and discuss our findings. We report
on the index (I), (Tavg), and (%1+'s). A well-managed park will have an (I) greater
than 55, (Tavg) less than 20 seconds and (%1+'s) less than 5%. Any (I) greater
than 50 shows direct managerial influence on the guard's performance. We
consider world-class performance to be (I) greater than a 70, (Tavg) less than 17
seconds, and (%1+'s) less than 3%. This is a rare occurrence for a park to achieve
world class but is a target goal. However, the numbers are not as important as the
reasons and performance behind the numbers. The summary index meeting with
management usually takes about an hour. After meeting with upper management,
we like to meet with the lowest level of management and discuss our findings with
their group. Of the two meetings, the entry level management meeting is the most
important in our experience to change guard behavior. Quite a bit of teaching
usually occurs in this meeting with ideas of possible solutions being given on how to
change and/or re-enforce behavior.
In general, a large park index takes an entire day. At your facilities, we may
complete this task in less time. This can lead to a time where a more direct behavior
modification and teaching can occur. Additionally, an in-service training could be
scheduled during our visit if schedules permit.
The NASCO index procedure has the ability to accommodate skills testing and to
enact scenarios. This inclusion is at the option of the client. However, it should be
noted that since we introduced these two components into our program, no client
has chosen to include them as part of their index.
©2004 NASCO
National Aquatic Safety Company
Rural Route 2, Box 570, 1002 Ave. L, Dickinson, Texas 77539
(281) 337 5628 Fax (281) 337 0043
Our Mission: To Reduce the Loss of Life Due to Drowning
The NACO TOP GUN course has been conducted for over twenty years at Aquatic
Safety Schools, Waterparks and Theme parks all across the country. It is a course
designed to help develop the future leaders and entry-level managers of aquatic
facilities and corporations by teaching sound management, and leadership
principles in an aquatic environment.
In this course, the participants will spend approximately 50% of the time in the
classroom and 50% in the water learning rescue skills and developing an eye for
detail when it comes to providing a safe experience for your Guests.
It also helps to re-enforce the NASCO Index by showing the "TOP GUNNERS" how
the index works and how to understand what the index is revealing about the
operation of the facility that it is conducted. It also demonstrates that behavior is
learned and greatly influenced by the presence or absence of the entry level line
manager and how their presence can improve the safety of the facility.
Course length is 20 hours, and is limited to 20 participants that must attend ALL
sessions. The course is not effective if the students revolve through the class and
are not consistent from day to day as the course builds upon earlier topics and
lessons covered.
We strongly believe that the most important component in a safety system is not
how the guards are originally taught or how they are measured. It is how behavior
is monitored and corrected on a daily basis. It is folly to believe that guards will
continue to perform as they were initially taught in their certification course if
behavior is not re-enforced and monitored daily. Without re-enforcement, the
lifeguard's behavior will "drift" to an undesirable level and require significant time
and effort on the part of a facility to correct.
The Top Gun Course is designed to include leadership, problem solving, and
advanced lifeguarding skills. It is designed to help entry-level managers acquire the
tools they need to successfully monitor and re-enforce lifeguard behavior.
Other features
TEXTBOOKS AND MANUALS
Due to the high cost of print media, NASCO has chosen to follow in the footsteps of
university educators with the choice of the electronic media for its text. Our text has
been placed on the Internet and can be found on our web site at
©2004 NASCO
National Aquatic Safety Company
5
Rural Route 2, Box 570,1002 Ave. L, Dickinson, Texas 77539
(281) 337 5628 Fax (281) 337 0043
Our Mission: To Reduce the Loss of Life Due to Drowning
FACILITY INSPECTIONS
A service that most parks use every two to three years is a facility inspection. In a
facility inspection, we go through the park in a "wall to wall" inspection. We look for
anything that could impact our four decision points of safety, perception of safety,
legal liability, and guest satisfaction. This involves walking all of the slides,
checking all of the grates, looking at the signage, checking for conformity with all
known applicable codes and other activities. This will generally take one to two
days at your facilities.
©2004 NASCO
National Aquatic Safety Company
Rural Route 2, Box 570,1002 Ave. L, Dickinson, Texas 77539
(281) 337 5628 Fax (281) 337 0043
Our Mission: To Reduce the Loss of Life Due to Drowning
©2004 NASCO
National Aquatic Safety Company
Rural Route 2, Box 570, 1002 Ave. L, Dickinson, Texas 77539 '
(281) 337 5628 Fax (281) 337 0043
Our Mission: To Reduce the Loss of Life Due to Dmwnmg
©2004 NASCO
National Aquatic Safety Company
Rural Route 2, Box 570,1002 Ave. L, Dickinson, Texas 77539
(281) 337 5628 Fax (281) 337 0043
Our Mission: To Reduce the Loss of Life Due to Drowning
Cost Tables
Based on earlier conversations, NASCO will offer the following proposal:
©2004 NASCO
National Aquatic Safety Company
Rural Route 2, Box 570, 1002 Ave. L, Dickinson, Texas 77539
(281) 337 5628 Fax (281) 337 0043
Our Mission: To Reduce the Loss of Life Due to Drowning
If you have any questions or comments, you can contact me at (979) 693-1071 or email
at Chetnasco@aol.com
f These expenses will be divided by the number of facilities visited by the NASCO Staff
member prior to and after the days spent at Bahama Beach Water Park in the Dallas area.
We try to be as efficient as possible to help keep expenses low.
©2004 NASCO
National Aquatic Safety Company
Rural Route 2, Box 570, 1002 Ave. L, Dickinson, Texas 77539 10
(281) 337 5628 Fax (281) 337 0043
Our Mission: To Reduce the Loss of Life DuetoDrowning
Contract
THIS AGREEMENT IS BETWEEN:
Service Provider's Name: The National Aquatic Safety Company. LLC (NASCO)
Service Provider's Address: Rural Route 2. Box 570. 1002 Ave. L. Dickinson.
Texas 77539
Service Provider's Telephone: (281) 337-5628 Fax (281) 337-0043
AND
Aquatic Facility's Name: The City of Dallas - Bahama Beach Water Park
Fax:
DESCRIPTION OF PROJECT: See attached Lifeguard Training and Risk
Management Services Proposal.
©2004 NASCO
National Aquatic Safety Company
Rural Route 2, Box 570,1002 Ave. L, Dickinson, Texas 77539 ''
(281) 337 5628 Fax (281) 337 0043
Our Mission: To Reduce the Loss of Life Due to Drowning
Client List
2004-2008
Waterpark Certifications
Bahama Beach- City of Dallas, Texas
Big Cedar Wilderness Club - Ridgedale, Missouri
Bonfante Gardens - Gilroy, CA
Breakwater Beach - Seaside Heights, New Jersey
Dry Town Water Park - City of Palmdale, California
Geyser Falls Water Park - Choctaw, Mississippi
Gillian's Island - Ocean City, New Jersey
Horizon Family Inc.
Hawaiian Falls - Garland, Texas
Hawaiian Falls - The Colony, Texas
Huck's Harbor Water Park - Burlington, Iowa
Hyland Hills Water World - Denver, Colorado
Jelly Stone Campground & Resort
Jelly Stone - Warrens, Delis, Wisconsin
Jelly Stone - Wisconsin Dells, Wisconsin
Jelly Stone - Williamsport, Maryland
Kalahari Resort & Convention Center
Wisconsin Dells, Wl
Sandusky, Ohio
Lagoon Beach Waterpark - Salt Lake City, Utah
Magic Water Waterpark - Rockford Park District, Rockford, Illinois
Mark Twain's Landing - Monroe City, Missouri
Maui Sands Indoor Resort - Sandusky, Ohio
Moodey Gardens, Palm Beach - Galveston, Texas
Morgan Hills Aquatic Center - Morgan Hills, CA
Nickelodeon Resorts by Holiday Inn - Orlando, FL
Northern Virginia Regional Park Authority - Fairfax Station, Virginia
Ontario Place Public Park - Toronto, Ontario, Canada
©2004 NASCO
National Aquatic Safety Company
Rural Route 2, Box 570, 1002 Ave. L, Dickinson, Texas 77539
(281) 337 5628 Fax (281) 337 0043
Our Mission: To Reduce the Loss of Life Due to Drowning
©2004 NASCO
National Aquatic Safety Company
Rural Route 2, Box 570, 1002 Ave. L, Dickinson, Texas 77539
(281) 337 5628 Fax (281) 337 0043
Our Mission: To Reduce the Loss of Life Due to Drowning
©2004 NASCO
National Aquatic Safety Company
Rural Route 2, Box 570, 1002 Ave. L, Dickinson, Texas 77539
(281) 337 5628 Fax (281) 337 0043
Our Mission: To Reduce the Loss of Life Due to Drowning
©2004 NASCO
National Aquatic Safety Company
Rural Route 2, Box 570, 1002 Ave. L, Dickinson, Texas 77539
(281) 337 5628 Fax (281) 337 0043
Our Mission: To Reduce the Loss of Life Due to Drowning
©2004 NASCO
National Aquatic Safety Company
Rural Route 2, Box 570, 1002 Ave. L, Dickinson, Texas 77539
(281) 337 5628 Fax (281) 337 0043
Our Mission: To Reduce the Loss of Life Due to Drowning
©2004 NASCO
National Aquatic Safety Company
Rural Route 2, Box 570, 1002 Ave. L, Dickinson, Texas 77539 ''
(281) 337 5628 Fax (281) 337 0043
Our Mission: To Reduce- the Loss of Life Due to Drowning
You request a line item forecast for the travel expenses that may be incurred by the
National Aquatic Safety Company (NASCO) during the course of providing the proposed
services to the City of Dallas and Bahama Beach Water Park.
Here are the estimated amounts for the visits to Bahama Beach Water Park:
I hope that this helps in your budgeting process, and if I can be of any further assistance,
please let me know.
Best Regards,
NASCO
National Aquatic Safety Company
1002 Ave. L, Dickinson, Texas 77539
(281)337-5628 Fax (281) 337-0043
Our Mission: To Reduce the Loss of Life Due to Drowning
NOTICE
VALIDATED B Y . *4&lg?'
PRINTED NAME Rosa A. Rfos
DATE RETURNED
PREPARED BY RW
Rhonda Waits