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Approach & Methodology

The Study:This study is exploratory in nature with survey being used as a research approach and attempted to bring out the factors that influence the usage of internet banking on the basis of certain parameters such as age, income, education level and occupation.

The Sample:The sample in this research consisted of internet banking users at Indore city.

The Tools:rimary data which we will use in this study will be collected using a !uestionnaire which consists some !uestions on personal detail like age, income, !ualification and the preference over Internet usage of the customers.

Tools for data analysis:The study consisted of a customer survey and the results being !uantitative in nature. Therefore it is re!uired to apply some statistical tools, in order to analy"e the data and to check the impact of the factors such as age, income, education level and occupation of the users on the usage of Internet banking.

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