Professional Documents
Culture Documents
ON
SUBMITTED BY:
INSTITUTE OF MANAGEMENT STUDIES-DEHRADUN
BATCH 2008-2010
ACKNOWLEDGEMENT
This project report could not have been completed without the guidance of our
Programme Coordinator, my faculty guide Mr. AMRISH KUMAR SINGH. Lastly,
I sincerely thank all others who have supported and helped me directly or
indirectly in making this project successful and meaningful.
CERTIFICATE
I certify that this is his/her original effort & has not been copied from any other
source. This project has also not been submitted in any other Institute /
University for the purpose of award of any Diploma.
This project fulfils the requirement of the curriculum prescribed by this Institute
for the said course. I recommend this project work for evaluation &
consideration for the award of Diploma to the student.
Signature : ……………………………………
Name of the Guide : ……………………………………
Designation :…………………………………….
Date : ……………………………………
(To be made on Company Letter Head)
CERTIFICATE
During the training we found him / her quite sincere, hard working and his /
her conduct & behavior was good.
We wish him / her all success in his / her academic endeavours and in life.
Signature : ____________________
** (HR Manager)
Name : __________________
Designation : __________________
1. TITLE PAGE.
2. ACKNOWLEDGEMENT.
5. EXECUTIVE SUMMARY.
9. INTRODUCTION.
10.METHODOLOGY.
11.FINDINGS.
12.ANALYSIS OF FINDINGS.
13.CONCLUSION.
14. RECOMMENDATIONS.
15.BIBLIOGRAPHY OR REFERENCES.
The project deals with the customer survey on medical insurance, detailed study of
the general insurance industry, evaluating prospects of cross sales & selling health
insurance & issues regarding rollover business. It also studies the individual Health
Insurance.
• The awareness about the basic IRDA laid guidelines for medical insurance.
Insurance has a long history in India. Life Insurance in its current form was
introduced in 1818 when Oriental Life Insurance Company began its operations in
India. General Insurance was however a comparatively late entrant in 1850 when
History of Insurance in India can be broadly bifurcated into three eras: a) Pre
companies.
General Insurance followed suit and was nationalized in 1973. General Insurance
Corporation of India was set up as the controlling body with New India, United India,
National and Oriental as its subsidiaries. The process of opening up the insurance
sector was initiated against the background of Economic Reform process which
commenced from 1991. For this purpose Malhotra Committee was formed during this
year who submitted their report in 1994 and Insurance Regulatory Development Act
(IRDA) was passed in 1999. Resultantly Indian Insurance was opened for private
companies and Private Insurance Company effectively started operations from 2001.
INDUSTRY PRODUCT
COMPOSITION
8%
21% MISC
4%
FIRE
ENGG
MARINE HULL
20% MOTOR
40%
MARINE CARGO
4%
HEALTH
3%
40 % MOTOR
21 % MISC
20 % FIRE
8 % HEALTH
4 % ENGG
4 % MARINE CARGO
3 % MARINE HULL
INSURANCE MARKET –
PRESENT
The insurance sector was opened up for private participation few years ago. For years
now, the private players are active in the liberalized environment. The insurance
markets have witnessed dynamic changes which includes presence of a fairly large
number of insurers both life and non-life segment. Most of the private insurance
companies have formed joint venture partnering well recognized foreign players
CAPITAL REQUIREMENTS
&
FOREIGN PARTICIPATION
Minimum capital requirement for direct life and Non-life Insurance company is
INR1000 million and that for reinsurance company is INR2000 million. A maximum
26% foreign equity stake is allowed in direct insurance and reinsurance companies. In
the 2004-05 budgets, the Government proposed for increasing the foreign equity stake
There are currently twenty one non-life insurance companies, out of which two are
specialized Insurance companies viz. Agricultural Insurance Co, who handles Crop
Insurance business and Export Credit Guarantee Corporation, which only transacts
extending credit so that in effect all insurance in India is on a “cash before cover”
basis.
AGENTS
Agency has been the traditional way in which insurance was transacted in the Indian
era, agents were a very important source of business for the Public Sector Insurance
Companies, as broking was not allowed. Agents still hold a very large book of
CORPORATE AGENTS
companies and procured business on their behalf. However this concept of corporate
agency was done away with by the IRDA after broking was introduced in the market
INSURANCE BROKERS
Brokers have been allowed to operate in the market from April 2003. To ensure
presence of serious players in the market, IRDA has stipulated a capital requirement
of INR 5 million for direct insurance brokers, INR 20million for reinsurance brokers
and INR 25 million for composite brokers. The rule for foreign equity participation is
applied similarly as for insurance companies. Broking was relatively a late entrant in
the market in 2002 when IRDA allowed insurance broking in India. In a very short
span of few years, broking has gained good momentum. This is evident from the fact
that the number of brokers has increased to 163 within this short span. Prominent
Insurance brokers have widened the typical role of an insurance broker, offering
various value added services such as Risk Management and Performance manuals.
BANKASSURANCE
companies are increasingly using the banking network to improve their distribution
system.
Several steps were initiated by IRDA to ensure improved services by Surveyors and
Loss Adjusters. IRDA took upon themselves the task of categorizing them on the
course of conduct. The authority categorized the surveyors into three categories- “A”
“B” and ”C” and had indicated the monetary limits up to which each individual
This provision of cashless health service to the clients is another introduction in the
Indian market. As on date 25 intermediaries have been registered by the IRDA. The
idea is to propagate the health insurance in the country. The Third Party Administrator
ideally takes over the payment of the medical charges on behalf of the insured who in
turn is then reimbursed by the insurer. The minimum capital requirement for a TPA is
INR 10 million.
Tariff Advisory Committee, Statutory Body under Insurance Act 1938, controls and
regulates the rates, advantages, terms and conditions that may be offered by insurers
in respect of General Insurance Business relating to Fire, Marine (Hull), Motor, Engg.
LPA is promoted by GIC and other Public Sector companies whose aim is to spread
INSURANCE OMBUDSMAN
The institute of Insurance Ombudsman was created in 1988 with the purpose of quick
disposal of the grievances of the insured customers and to mitigate their problems.
Insurance Act and all insurers incorporated or domiciled in India are the members of
the Association. After formation of IRDA, it has established two councils of the
(1) The Life Insurance Council consisting of all members of the IAI, who carry on life
(2) The General Insurance Council consisting of all members of the IAI, who carry on
(a) To advise and assist insurers in setting up standards of conduct and sound practice
(b) To advice the Authority in the matter of controlling the expenses of insurers
(c) To inform the Authority of any insurer acting in a manner prejudicial to the
fairness, transparency, and quick response. It is a joint venture between the Indian
Farmers Fertilizer Co-operative (IFFCO) and its associate and Tokio Marine and
ITGI has Pan India presence with 51 ‘Strategic Business Units’ and a wide network of
over 110 offices. It offers a wide range of uniquely customized policies covering a
ITGI has got the Technical Support for underwriting and reinsurance from Tokio
Marine and on Risk Management from Tokio Risk Consulting (TRC). It is the first
premium outflow for clients even as it offers a one-stop, all-risk cover. Other than the
conventional products, it has been able to come out niche products like Credit
Insurance, Fine Arts Insurance, P & I Insurance, Errors & Omissions Policy for the IT
Sector etc. At the same time it has steadfastly carried out its rural centric initiatives by
launching products like Sankat Haran Bima Yojana, Mausam Bima Yojana, Mahila
Suraksha Bima Yojana and Janata Bima Yojana for the masses.
Services Ltd (ITIS). Today, ITIS has a highly motivated workforce of over a 1000
robust IT infrastructure, which has enabled, among other things, speedy settlement of
claims.
IFFCO TOKIO is one of the leading insurance companies of India. It offers products
and services to the individuals to make their life simplified and easy. IFFCO TOKIO
General Insurance is a joint undertaking between Tokio Marine and Nichido Fire
IFFCO TOKIO was established on December 4, 2000. It has its head office at
companies. There are almost 100 branch offices that are spread all over the country.
This General Insurance company offers a range of 40 policies that are made keeping
people’s company. It offers simplified services to help even a layman with best quality
insurance products.
IFFCO TOKIO General Insurance maintains the financial principles of the Millea
Group. Efficient financial management accounts for the rapid growth of this insurance
company. It is the only insurance company that made profit for five consecutive years.
Customer satisfaction is the main aim of IFFCO TOKIO. To satisfy the retail
This company offers a wide range of products and policies. The products can be
Some of the policies that are included among the Specialty products are credit
insurance, jeweler’s block, Sagar Bandhu Bima Policy, Multi Modal transport,
Retail line products include motor private car, office professional establishment,
Home Suvidha, Trade suvidha, industry protector, group personal accident, surgery
The policies of the Commercial products are consequential loss, marine cargo,
burglary insurance, bankers blanket, fidelity guarantee, industrial all risk, money
Operating offices of IFFCO TOKIO are spread all over the country. Some of the
Nagpur, Noida, Pune, Surat, Udaipur, Haldwani, Jalandhar, Hubli, Gwalior, Vapi,
accessible and approachable to all sections of society. It offers products and services
that provide quality at reasonable cost. The organization has the deep knowledge of
IFFCO and thus developed a business plan that has both stability and integrity.
It has set global standards for itself and is the only private general insurance company
in India to make 5 consecutive years of experience. ITGI has been one of the few
companies to show underwriting profits within four years of operations. The company
IFFCO Tokio General Insurance has 700 employees present in 68 cities, dedicated to
give full satisfaction to the customers. It is the first company to underwrite mega
Mission
26%
74%
JV between IFFCO & its associates; and Tokio Marine and Nichido
Gurgaon, Haryana.
corporates
Launch of Sankat Haran on 30 Sep 2001, by Mr. Claim cheque distribution ceremony
Ajit Singh, then Minister of Agriculture at Khurja organized by IFFCO
November, 1967 and since then is committed to achieve its prime role of providing
quality fertilisers and agricultural services to India's farming community. Over the
years, the cooperative society has evolved into a gigantic Indian Multinational and set
records for excellent and consistent performance in the filed of production, marketing
and services to farmers. As a society "of the farmers, by the farmers and for the
farmers", IFFCO has firmly established itself as a true Cooperative and perfect role
societies in 1967-68 to more than 40,000 societies at present. The initial equity capital
of Rs.6 lakh contributed by cooperatives in 1967-68 has also risen to Rs. 4.23 Million
in 2007-08. Having the Largest Market share of Fertilisers Production in India with
25% in Complex Fertilsers and 20% in Urea it has also become the First Cooperative
in India to set-up first ever Kisan SEZ (Special Economic Zone) at Nellore, Andhra
Pradesh.
IFFCO holds 72.64% shareholding and its Associate M/s Indian Potash Ltd. holds
FOREIGN PROMOTERS
TOKIO Marine Asia Pte. Ltd holds 26% shareholding in ITGI. TOKIO Marine Asia is a
subsidiary company of Millea Holding Inc Japan; a holding company for Tokio
Marine & Nichido Fire (TMNF) Insurance Company.
Tokio Marine & Nichido Fire Insurance Company has over 120 years of experience
in the general insurance business and is the largest and oldest general insurance
company of Japan. It is a member of the highly diversified Mitsubishi group
comprising over 1,500 companies.
Tokio Marine has been continuously serving as one of the important reinsurance
companies to the nationalized Indian insurance market. TMNF has also been
chosen as Asia’s General Insurance Company of the year by Asia Insurance Review
in December 2008.
Accountant of India, Mr. M.K. Tandon is an industry veteran with over 35 years of
experience to his credit. He has been associated with ITGI from the inception stage
and ever since, playing a key role in formulating policies on HR, Investments, Internal
Audit and Management Reporting. Prior to his association with ITGI, Mr. Tandon
vegetarian by choice, Mr. Tandon enjoys reading literature and participating in social
activities.
N K Kedia | Director – Marketing
in the fertilizer industry. He was closely involved in planning and implementing seven
mega fertilizer projects for IFFCO, the co-operative fertilizer giant. He has been
business growth.Mr Kedia has played a key role in launching ITGI's unique and
highly successful Sankat Haran Bima Yojana policy targeted at farmers. Mr Kedia
attributes his commitment to improving the quality of life in rural India to the fact that
he was born and brought up in a village and has had a long association with India's
leading fertilizer cooperative IFFCO. He was adjudged as the "Marketing Man of the
Year, 2004-05" amongst employees of Millea Asia Group. He was also awarded the
and joined Tokio Marine and Fire Insurance Company in 1983. Since then, he had
varied assignments both domestic and overseas within the Tokio Marine Group.
A widely traveled person, he brings in wide experience in the Retail lines business. A
family man, he loves to cook and play golf in his leisure time.
Mr V.S.Rao | Executive Director
joined ITGI in 2001. Mr. Rao has more than 30 years of experience in human
influential in the expansion process for setting up office establishment across the
country. During his tenure at ITGI, he has been responsible for introducing and
He believes that the bonds we create over a period of time with the people we work
are special to him. Prior to his association with ITGI, Mr. Rao served as General
Mr. Suri started private practice before he joined Finance & Accounts department at
IFFCO. He was associated with IFFCO for over 18 years wherein he was also
assigned the responsibility of being a part of the core team to incorporate and initiate
been with IFFCO Tokio since inception, playing a key role in formulating policies on
Finance & Accounts functions along with management reporting. During this time he
has also handled various other key responsibilities like Head of Customer Service
also a part of the top management. Mr. Suri has also traveled extensively across the
globe and has been part of various consortiums. He feels the best way to relax is
Our product development team is constantly working to introduce products which are
understanding the need from the market and offering the best possible products across
the product lines. We approach the market with products that have differentiated
features / benefits / service offerings. IFFCO Tokio offers a wide range of uniquely
Our Endeavour is to spread the benefits of insurance to the masses through our
specially designed insurance products like Sankat Haran Yojana, Barish Bima Yojana,
etc. The company has made a genuine attempt to understand the rural and low-income
segment of the Indian market, to tap the potential of this largely unexplored segment
We are also making constant efforts to reach out the entire general insurance spectrum
i.e. Commercial Lines, Retail lines and Specialty Lines. Innovations will keep on
geographies.
COMMERCIAL LINES
IFFCO-TOKIO provides a wide variety of policies that are customized to your needs.
For your convenience, we have grouped them. To access information on any of the
Retail Lines
IFFCO-TOKIO provides a wide variety of policies that are customized to your
needs.
For your convenience, we have grouped them. To access information on any of
the policies,
simply click on the link you want.
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SPECIALTY LINES
IFFCO-TOKIO provides a wide variety of policies that are customized to your needs.
For your convenience, we have grouped them. To access information on any of the
1. Credit Insurance
4. Jeweller's Block
limited Cos.
• SCOPE OF COVER
viz.
• Room rent
• Nursing expenses
CONDITIONS
5. No coverage in the first month and certain other exclusions for first year
EXCLUSIONS
• Cataract,Hysterectomy
• Piles, Sinusitus
• Circumcision
• Vaccination or Inoculation
• HIV/ AIDS
• Asthama
• Bronchitis
• Chronic Nephritis
• Diarrhoea
• Diabetes Mellitus
• Epilepsy,POU
2. Ambulance charges
3. Cost of Travel
CLAIM MANAGEMENT
1. T.P.A’s Involvement
2. Doctors Empanelment
1. Surgical Policy
EDUCATION COST
COVERS-:
TUTION FEES
EXAMINATION FEES
& 1%
AMBULANCE CHARGES
Actual Charges Subject to a Maximum of Rs.1,000 / person –group –all or
none
FAMILY FLOATER
Available depending upon family size, Sum Insured per member , age profile
CLAIM PROCEDURE
GENERALCLAIMSPROCEDURE
All insurance contracts are based on the information provided by the insured in the
proposal form. The proposal form forms the basis of insurance contracts.
Some important points, which would help you in the claims procedure.
• Submit the completed claim form along with an estimate of the loss to the
• The insurer will arrange for inspection of the damaged items to assess the loss.
• The insured has to provide the required documents to substantiate the extent of
loss.
• In case the cause of loss is not established, it is for the insured to prove that the
is settled. Excess as stated as per the Policy terms and condition will be
addition to the above, are listed below: (Please note that the documents mentioned are
indicative and based on the circumstances of the claim, insurer may request for
additional documents).
Medishield (for non-cashless claims)
Branch/concerned Branch.
along with original hospital/medical bills, reports of the labs and investigation
reports. In other words every item in the claim bill should be supported.
IFFCO Tokio has initiated digital adversiting of its products (Motor, Health,
Travel) on various high traffic websites like Rediff, Yahoo, in.com, IBN live,
cricbuzz etc. The same was done during Elections and IPL. To ensure consistency
in the initiative, the ads are continously on Carewale.com, Yahoo.com and Google
search. A huge hit, the website is attracting over 1,5000 visitors and generating
200 prospective leads everyday. Renewals and new policies are also issued
ITGI has decided to dedicate every month to a new aspect of insurance. The first
three month of the year were celebrated as micro insurance months to motivate the
agents and create awareness amongst the masses about various micro insurance
products. Tamil Nadu, firmly established itself as the Leader in this phase of the
celebration.
Barish Bima Yojna relaunched
ITGI has relaunched its successful weather inslurance policy for Kharif crops-
Previously, the product covered the risk from both deficit and excess rainfall in
the six States or Orissa, West Bengal, Tamil Nadu, Gujarat, Maharashtra and
Rajasthan (Kota, Jhalawar and Baran). In Punjab, UP, MP< Chhattisgarh, Andhra
Pradesh and some districts of Rajasthan, BBY will cover farmers from deficit
rainfall alone.
Everybody is well known the profits of having a mediclaim policy. A sudden sickness
or accident can ruin your financial budget and at this stage mediclaim policy is always
helpful.
In the current scenario, medical expenses are very high and its increasing everyday.
The latest family mediclaim insurance is ideal solution to save money and cover
entire family under single sum insured. This means no more multiple premiums and
This policy is available in two variants - short term and long term and the coverage
level is similar like other traditional mediclaim policies. It provides covers for
hospitalization expenses for illness and diseases. It includes expenses for doctors fees,
nursing expenses, medicines, blood, surgical appliances and other related expenses.
Mediclaim Premium Calculator
Mediclaim policy is a essential for the peoples because it saves financial loss in case
of hospitalization for any sickness, disease or accident. But it costs is much higher
Mediclaim premium calculator is very useful tool in such a condition because it helps
to calculate the your mediclaim costs. This online service is absolute free and
There are various mediclaim premium calculators are offered by insurance companies
and private websites. You can easily determine the cost of plan that you go for by
doing just simple work on such a calculator. Private websites also allows you to
Must-know-the-types-of-coverage-mediclaim
You may have come across many a time with the short forms in mediclaim
articles/quotes like HMO,PPO,POS,HSA, but could not make it, what the
You go to your family doctor for any health services. If there is an urgency in going to
a specialist, your family care doctor will help you in referring one. Mediclaim
companies will not insure you without the referral from your family doctor and
therefore, you will have to pay yourself for such specialist services
without referral and get totally covered. It is the Mediclaim companies that covers you
when your child breaks a bone accidentally and you approach directly to the
This plan essentially includes both an HMO and a PPO plan. Mediclaim companies
give you the option from the two plans for every medical case. The plan offers extra
covered preventative programs, however, you may have to pay more from your
This plan is much more superior than the above mentioned mediclaim plans. The plan
expenses. Funds outstanding at the end of the year are carried forward into an IRA
account.
Ambulance Charges for shifting the insured patient from home to hospital are been
Pre-existing diseases are covered only after 4 continuous and claim free renewals
illness.
10. Naturopathy.
13. All external equipments such as contact lenses, cochlear implants etc.
Premium:
treatment.
Features:
2. Loyalty Discount.
4. Cumulative Bonus.
hospitalization due to certain serious sickness, disease or an accident. For this reason
mediclaim insurance is always advisable for yourself and your family members. But
some times you can not require that the purchase of high cost mediclaim insurance
policy. Short term mediclaim insurance have been formulated for such a conditions to
Short term mediclaim insurance policy is a temporary solution and purchased for only
short period of time that is three months to one year. Generally, it covers all major
health problems like other standard health plans. This gives you freedom to choose
doctor or specialist you wish and the expenses are covered under this policy like
doctors fees, hospital charge, surgery, medicine, diagnostic test and other emergency
service.
This short term plan is affordable plan and it doesn’t cover any pre-existing disease,
because the premium costs are considerably ow and paid on monthly basis. It provides
only cover for the conditions stands which itself within the span of the policy.
Short term medical insurance cover is ideal for those under the jobs, temporary
Special mediclaim policy for senior citizens is specially designed to cater the needs of
for illness and disease. It includes expenses for doctors fees, hospital charge,
appliances, etc.
This mediclaim policy is generally issued to peoples between the age of 60 to 80
years. It provides the benefits of cumulative bonus, no claim bonus, cashless service
and also tax benefit is consider on insurance premium under section 80D of the
The four public sector general insurance companies are offering these policies-
And private sector insurance company Bajaj Allianz General Insurance Company also
When you have decided to go for mediclaim policy, you will pay the premium on
your mediclaim policy to continue the coverage against any untoward situation. The
Generally, the premium rates are vary from company to company and also depends on
various factors like age of the person, sum assured and policy coverage. The
insurance companies also determine the factors like advertising, selling, paying for
health care service, investment of premium payment and profit margin from the
insurance policy.
The premium rates are different for smokers, the insurance companies charge
Premium charged on individual plan is much higher compared to group plans due to
adverse selection. Because under group plans, company gets the more customer under
one roof and company determine the customers will generally be in good health
condition.
expenses that are outcome of the sickness or accident. In this plan, coverage is limited
and pays for only one or two expenses which are specified by the insured. This is the
Because-
Mediclaim protects from the monetary and financial problems when one is
Mediclaim Insurance
Benefits:
3. Doctor’s fees
No-Claim Discount:
Eligibility:
insurance.
Tax Benefits:
1. Credit card or cheque pay premium for this insurance is eligible for relief
Claims Procedure:
hospitalization.
There is no way anyone can save themselves from paying tax. But yes we can sure
use various tax-saving instruments to lower down our tax payment burden and get
Mediclaim is one way of saving our huge heap of tax burden, we just need to be smart
2. Rs. 15000 can be claimed to be deducted on health insurance under Section 80 (D)
3. Deduct premium paid towards a critical illness rider on your life insurance policy
under Section 80 (D). Deductions under Section 80 (D) are over and above the
aims at fact finding and more often is based on surveys. Its purpose is to
DATA COLLECTION
PRIMARY DATA
In case of primary sources the information was retrieved directly from the
customers and sales consultants. We have done the analysis with the help of the
The primary data is collected through conducting a survey with the help of a
detailed responses were taken and their future interest in insurance and
suggestions for the company were duly recorded. For the other subsidiary
projects, the promotion and sales were done at the showroom itself while the
interaction that took place for filling the questionnaire. The prospective
SECONDARY DATA
SURVEY
By this method of data collection more accurate and reliable information on the
insurance company.
CALLING
After getting the customer details from the questionnaires filled them, the
prospective customers for health insurance were called & sales were done.
RESEARCH APPROACH
Following are some methods, which have been taken in order to complete the
Understanding the basics of insurance Business and getting familiar with the
NEW INDIA
NATIONAL
UNITED INDIA
ORIENTAL
ICICI LOMBARD
BAJAJ ALLIANZ
satisfaction. technologies that support this business purpose include the capture,
customer-centric strategy.
SWOT ANALYSIS OF IFFCO TOKIO G.I.C LTD.
established means of thinking critically about a business, its resources, and its
environment. Doing an analysis of this type is a good way to assess a business and its
markets.
THREAT
• Continued strength in the broader economy and gradual reform in the non life
• Whilst India currently remains a medium sized non -life market, the growth
foreign investment and competition. Many of the world’s largest insurers such
as AIG, IFFCO TOKIO & ALLIANZ are present in the market. The new
private insurers are growing fast and have already developed a combined
market share of 40 %.
• As the market is liberalized and becomes more mature the private firms are
market. The main risk to private insurers is the high likelihood of sustained
price competition as tariffs are removed from some classes of business such as
In the end, notions about exactly what constitutes good customer service are
services will be adapted to deliver service that not only offers higher levels of
and profitability.
strategically, not tactically. Each customer service event will be seen as a way to
increase loyalty, anticipate related client needs for the benefit of cross-selling
and increase revenue. In addition, insurers will have the ability to understand a
customer’s long-term value and provide personalized service to help realize it.
RECOMMENDATIONS
During my course of training, I have observed few leaps at the company’s end
COMPETITIVE PRICING :
pull more customers, without compromising the quality & making the
In order to have a grab in market, IFFCO TOKIO should provide quick &
TOKIO :
full fledged commercial can also use a running marquee on the new
channels like NDTV,TIMES NOW and CNN IBN which will promote the
company.
The company needs to become more buyer friendly and should revamp its
• Lack of product knowledge & brand recall –the company should make
the customer aware about its product portfolio by having an effective Tele
Improve its Process Efficiency. This can be done by shortening the policy
issuance cycle.
Agents form a crucial link between the insurer and the insured thus, they
There lies a huge potential in rural areas with increase in agri business and
Technology can play a crucial role in delivering the highest standards set
all this.
As each study do we have some benefit and some scope , there is one more
thing which is mostly found in any research work and that is limitation
.Limitation are the restricting factor encountered during the research study , it
does have some limitation , which was present during the course of study and
• Transparency.
• Penetration.
QUESTIONNAIRE
COMPANY NAME-
NAME -
ADDRESS-
TELEPHONE NO-
AGE OCCUPATION INCOME
• www.google.com
• www.gicofindia.in
• www.irdaindia.org
• www.insuranceage.com
• www.itgi.in