PREFACE TO THEFIFTH EDITION
In the preface to the Fourth Edition of this handbook,Dr. Juran commented on the events of the fourdecades between signing the contract for the First Edition of this handbook (1945) and the publica-tion of the Fourth Edition (1988). He noted the growth of the handbook itself—in circulation and instatus—and the parallel growth of importance of quality in society generally. The growth was attrib-utable to the increasing complexity of products and the systems in which they participate,and,because of our increasing dependence on these systems,to the unprecedented potential for disrup-tion when these products fail. This threat (and its occasional frightening fulfillment) is what he longago identified as “life behind the quality dikes.”In the decade that has passed since the Fourth Edition,the importance of quality has continued togrow rapidly. To some extent,that growth is due in part to the continuing growth in complexity of products and systems,society’s growing dependence on them,and,thus,society’s growing depen-dence on those “quality dikes.”But the main impetus for the growing importance of quality in thepast decade has been the realization of the critical role quality plays as the key to competitive suc-cess in the increasingly globalized business environment. Upper managers now understand muchmore clearly the importance of quality—convinced by the threat of the consequences of product fail-ure,by the rapid shift of power to the buyers and by the demands of global competition in costs,performance,and service.As the importance of achieving quality has sunk in,the quest to learn how to achieve it has grownalso. The emergence in the United States of America of the Malcolm Baldrige National QualityAward,and its many offspring at the state level,have promoted the development of quality by pro-viding a comprehensive,home-grown organizational model for the achievement of quality,and byopening to view organizations that have applied this model successfully. It is difficult to overstate theimportance of these models of excellence in the promotion of quality practice over the past decade.They have provided managers at all levels with evidence that “it can be done here,”and,more impor-tant,they have provided in unusual detail,roadmaps of how it was done. In Europe,the EuropeanQuality Award and its offspring have provided much the same motive power to the quality movementthat the Baldrige Award has provided in the United States.The mounting success of quality in the industrial sector has caused recognition of the importanceof quality to spread throughout manufacturing industries,the traditional home ground of qualityideas and applications,and beyond to the service sector,government,and non-profit enterprises. Inthis regard,we are especially pleased to welcome the contribution on quality in government of VicePresident of the United States Al Gore.In recognition of these changes,the editors have made some fundamental changes in this handbook.
We have changed the name from
Juran’s Quality Control Handbook
Juran’s Quality Handbook
. The new name signals the change in emphasis from quality control,traditionally theconcern of those working on the manufacturing floor,to an emphasis on the managementof quality generally,a concern of managers throughout an organization.
We have changed the structure to reflect the new emphasis on managing quality. The FifthEdition has 48 sections,arranged in five groups:Managerial,Functional,Industry,International,and Statistical.