Patrol For Windows

PATROL for Microsoft Windows Servers
Getting Started
Supporting
PATROL KM for Microsoft Windows Operating System 3.9 PATROL KM for Microsoft Windows Active Directory 1.6 PATROL KM for Microsoft Windows Domain Services 1.5 PATROL KM for Microsoft Cluster Server 1.6 PATROL Cluster Configuration Wizard 1.5 PATROL KM for Microsoft COM+ 1.3 PATROL KM for Microsoft Message Queue 1.4 PATROL KM for Event Management 2.7 PATROL KM for Log Management 2.3 PATROL Wizard for Microsoft Performance Monitor and WMI 2.0 PATROL Adapter for Microsoft Office 1.1 PATROL Agent 3.6
March 2007
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PATROL for Microsoft Windows Servers Getting Started
Contents
Chapter 1 Product components and capabilities 15 16 16 16 17 17 18 18 19 25 26 26 27 27 28 29 30 30 30 31 31 31 32 33 35 35 35 37 39 45 46 46 46 47 47 47 48 49
5
PATROL for Windows Servers features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Centralized event filtering and notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ability to deploy configuration settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Built-in recovery actions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Predefined rulesets for common server types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL KM for Microsoft Windows Operating System . . . . . . . . . . . . . . . . . . . . PATROL KM for Microsoft Windows Active Directory . . . . . . . . . . . . . . . . . . . . . PATROL KM for Microsoft Windows Domain Services . . . . . . . . . . . . . . . . . . . . . PATROL KM for Microsoft Cluster Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL Cluster Configuration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL KM for Microsoft Message Queue (MSMQ). . . . . . . . . . . . . . . . . . . . . . . PATROL KM for Microsoft COM+. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL KM for Log Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL KM for Event Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL Wizard for Microsoft Performance Monitor and WMI. . . . . . . . . . . . . . PATROL History Loader KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL Adapter for Microsoft Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Where to go from here. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 2 Installing and migrating PATROL for Windows Servers
Installation overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Verifying installation requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Additional component-specific requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Virtual machine support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Checking for product patches or fixes before installing . . . . . . . . . . . . . . . . . . . . . Determining how to install products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Determining the version of the installation utility . . . . . . . . . . . . . . . . . . . . . . . . . . Determining where to install the PATROL Agent . . . . . . . . . . . . . . . . . . . . . . . . . . Determining where to install KMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL Security levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Checking security levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents
Assessing and implementing a different security level . . . . . . . . . . . . . . . . . . . . . . 49 Default and custom installation types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 First-time installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Installing for the first time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 First-time installation using Distribution Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Distribution Server features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Importing a CD or customized installation package into Distribution Server . . . 56 Installing with the Distribution Server (overview) . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Upgrading from an earlier version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Automatic migration of console and agent customizations . . . . . . . . . . . . . . . . . . 58 Determining whether you can migrate KM customizations . . . . . . . . . . . . . . . . . . 58 Conditions for upgrading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Determining the location of PATROL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 PATROL for Windows Servers upgrade scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Upgrading without saving KM customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Upgrading and preserving KM customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Preparing to upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Migrating customizations with the PATROL Configuration Manager . . . . . . . . . 64 Creating an installation package of the migrated and merged KM . . . . . . . . . . . . 64 Moving files from the PATROL_CACHE directories. . . . . . . . . . . . . . . . . . . . . . . . 65 Migrating customizations manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Installing PATROL KM for Microsoft Cluster Server . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 External cluster-level agent architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Internal cluster-level agent architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 How to Install the PATROL KM for Microsoft Cluster Server . . . . . . . . . . . . . . . . 70 Considerations for using online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Browser version required for viewing PATROL Console for UNIX Help . . . . . . 71 Additional considerations for using online Help for UNIX . . . . . . . . . . . . . . . . . . 72 Uninstalling PATROL for Windows Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Determining the version of the installation utility . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Uninstalling PATROL for Windows Servers on Windows . . . . . . . . . . . . . . . . . . . 74 Where to go from here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Chapter 3 Loading and configuring PATROL for Microsoft Windows Servers 81
Preparing to use PATROL for Windows Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Loading and preloading KMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Loading the PATROL for Microsoft Windows Servers KMs . . . . . . . . . . . . . . . . . 85 Preloading KMs on the PATROL Agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Requirements for configuring from the PATROL Console . . . . . . . . . . . . . . . . . . . 91 Configuring the PATROL KM for Microsoft Windows OS . . . . . . . . . . . . . . . . . . . . . . 95 Enabling and disabling system monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Configuring Windows events monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Configuring service monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Configuring process monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Creating custom parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Viewing event logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Configuring recovery actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 About recovery actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Built-in native recovery actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
6 PATROL for Microsoft Windows Servers Getting Started
Configuring built-in native recovery actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Configuring e-mail notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Using notification scripts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Defining notification servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Assigning notification servers for the remote agents. . . . . . . . . . . . . . . . . . . . . . . 129 Assigning notification targets for a PATROL alert. . . . . . . . . . . . . . . . . . . . . . . . . 131 Configuring the PATROL KM for Microsoft Active Directory . . . . . . . . . . . . . . 132 Creating new parameters with the PATROL Wizard for Microsoft Performance Monitor and WMI . . . . . . . . . . . . . 133 Loading the PATROL Wizard for Microsoft Performance Monitor and WMI . 133 Creating performance monitor parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Setting alarm thresholds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Creating WMI parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Configuring the PATROL KM for Log Management . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Stop and start monitoring all default log files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Stop monitoring a log file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Start monitoring a log file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Change the setup of a monitored file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Filter log file messages (create a search string) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Generate a custom event when a search string is identified . . . . . . . . . . . . . . . . . 143 Configure recovery actions for a log file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Configuring the PATROL KM for Microsoft Cluster Server . . . . . . . . . . . . . . . . . . . . 146 Using the PATROL Adapter for Microsoft Office to view reports . . . . . . . . . . . . . . . 147 Displaying PATROL data by using the PATROL Adapter for Microsoft Office 148 How to use the PATROL Adapter for Microsoft Office . . . . . . . . . . . . . . . . . . . . 149 Built-in report templates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Removing KMs from your console and agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Unloading KMs from a PATROL console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Stopping preloaded KMs from running on the PATROL Agent . . . . . . . . . . . . . 154 Chapter 4 Using the PATROL Cluster Configuration Wizard 155 156 156 157 157 157 158 163 163 163 164 164 164 164 165 166 169 169 170
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Using the PATROL Cluster Configuration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Preparing to use the PCC Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Access requirements for running the PCC Wizard . . . . . . . . . . . . . . . . . . . . . . . . Starting the PCC Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to use the PCC Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Post-PCC configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manually configuring the PATROL Agent for clustering . . . . . . . . . . . . . . . . . . . . . . Install the application on each cluster node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Install the PATROL Agent on each cluster node . . . . . . . . . . . . . . . . . . . . . . . . . . Assign a unique port number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Distribute license file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Define the PATROL cluster-specific environment variables . . . . . . . . . . . . . . . . Create and register a new service for the PATROL Agent . . . . . . . . . . . . . . . . . . Define the PATROL Agent as a member of the group . . . . . . . . . . . . . . . . . . . . . PATROL cluster-specific environment variables for history and configuration . . . Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents
Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Chapter 5 Troubleshooting PATROL for Microsoft Windows Servers 173
PATROL KM for Microsoft Windows OS problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Process or job object data not displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 PATROL Generates Event 560 and 562 in the Windows security event log . . . . 175 Event filter parameters not automatically acknowledged . . . . . . . . . . . . . . . . . . . 175 Newly installed protocols are not discovered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 Event log summary instance cannot be removed . . . . . . . . . . . . . . . . . . . . . . . . . . 176 PATROL KM for Event Management problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 Too many e-mail alerts are being generated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Parameters settings lost after agent restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 PATROL KM for Event Management not working as expected. . . . . . . . . . . . . . 179 AS_AVAILABILITY application not displayed. . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Problems with all other KMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Cannot add performance monitor counters with alarm ranges less than 1 . . . . 180 AdPerfCollector parameter display error message. . . . . . . . . . . . . . . . . . . . . . . . . 181 Recovery action problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182 Recovery actions do not execute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182 Even though I select Do not ask me again PATROL prompts before running recovery action. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182 Gathering diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183 Locations where you can find diagnostic information. . . . . . . . . . . . . . . . . . . . . . 183 Installation logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183 Determining PATROL KM version number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184 Appendix A Accessing menu commands, InfoBoxes, and online Help 185
Accessing KM commands and InfoBoxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Accessing online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Appendix B Agent configuration variables and rulesets 189
Managing configuration variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190 PATROL for Windows Servers configuration variables. . . . . . . . . . . . . . . . . . . . . . . . 190 PATROL KM for Microsoft Windows OS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190 PATROL KM for Microsoft Windows Domain Services . . . . . . . . . . . . . . . . . . . . 205 PATROL KM for Microsoft Active Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208 PATROL KM for Microsoft Cluster Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 PATROL KM for Microsoft Windows Message Queue . . . . . . . . . . . . . . . . . . . . . 216 PATROL KM for Microsoft COM+ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 PATROL Wizard for Microsoft Performance Monitor and WMI . . . . . . . . . . . . . 218 PATROL for Microsoft Windows Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219 PATROL for Microsoft Windows Servers rulesets . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219 PATROL KM for Event Management required. . . . . . . . . . . . . . . . . . . . . . . . . . . . 220 Using PATROL Configuration Manager to apply rulesets . . . . . . . . . . . . . . . . . . 220 Server roles with predefined rulesets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221 Ruleset reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223 Using PATROL Configuration Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Using PCM to apply configurations changes to other agents. . . . . . . . . . . . . . . . 232 Manually creating or changing configuration variables . . . . . . . . . . . . . . . . . . . . 233 Appendix C PATROL for Windows .kml files 243 244 244 245 247 248 249 249 250 250 251 251 251 257
PATROL for Microsoft Windows Servers .kml files . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL KM for Log Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL KM for Microsoft Windows OS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL KM for Microsoft Windows Active Directory . . . . . . . . . . . . . . . . . . . . PATROL KM for Microsoft Windows Domain Services . . . . . . . . . . . . . . . . . . . . PATROL KM for Microsoft Cluster Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL KM for Microsoft COM+. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL KM for Microsoft Message Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL Wizard for Microsoft Performance Monitor and WMI. . . . . . . . . . . . . PATROL History Loader KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL KM for Event Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL for Microsoft Windows Servers rulesets. . . . . . . . . . . . . . . . . . . . . . . . . Index
Contents
10
Figures
Upgrading overview for PATROL for Windows Servers . . . . . . . . . . . . . . . . . . . . . . . 61 PATROL KM for Microsoft Cluster Server with external CLA configuration . . . . . . 69 PATROL KM for Microsoft Cluster Server with internal CLA configuration . . . . . . 69 Shipped rulesets in PATROL Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . . 222 Using the child_list and variable_list variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Figures
11
12
Tables
Monitored events - DNS name registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Core Active Directory service monitored events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 File replication service/group policy monitored events . . . . . . . . . . . . . . . . . . . . . . . . 24 Time synchronization service monitored events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Kerberos monitored events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Netlogon monitored events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 PATROL for Microsoft Windows Servers Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 System requirements for installing and using PATROL for Windows Servers . . . . 36 Advanced user rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Removing rights and admin group membership from the PATROL Agent . . . . . . . 42 Versions that you can migrate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Choosing an upgrade procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Default values for PATROL location variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 KM file naming patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Monitoring configuration options for PATROL KM for Microsoft Cluster Server . . 68 PATROL for Microsoft Windows Servers .kml files . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Console functionality that requires local admin rights . . . . . . . . . . . . . . . . . . . . . . . . . 91 PATROL KM for Microsoft Windows OS configuration tasks . . . . . . . . . . . . . . . . . . 96 Enabling and disabling system monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Event filter events:example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Event filter options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Default service monitoring flags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Service monitoring options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Configuration variable and service restart: combinations . . . . . . . . . . . . . . . . . . . . . 110 Process monitoring options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Regular expression syntax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Process control options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Event details displayed in the Windows Event Viewer dialog box . . . . . . . . . . . . . 117 Built-in recovery actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Selecting a recovery action instance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Recovery action configuration options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Notification script location on Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Requirements for notification server when using Windows e-mail clients . . . . . . . 125 Quick Config - Notification Server dialog box properties . . . . . . . . . . . . . . . . . . . . . 128 Notification server properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 PATROL Wizard for Microsoft Performance Monitor and WMI Tasks . . . . . . . . . . 133 Reports for PATROL KM for Microsoft Windows OS . . . . . . . . . . . . . . . . . . . . . . . . 149 Reports for PATROL KM for Microsoft Windows Domain Services . . . . . . . . . . . . 150 Reports for PATROL KM for Microsoft Message Queue . . . . . . . . . . . . . . . . . . . . . . 151 Reports for PATROL for Microsoft COM+. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Tables 13
Information required by PCC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Cluster administration properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 PATROL cluster-specific environment variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Operation of configuration and history environment variables . . . . . . . . . . . . . . . . . 170 Accessing KM Commands and InfoBoxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Accessing online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 PATROL KM for Microsoft Windows OS variables . . . . . . . . . . . . . . . . . . . . . . . . . . . 191 PATROL KM for Windows Domain Services variables . . . . . . . . . . . . . . . . . . . . . . . 205 PATROL KM for Microsoft Active Directory variables . . . . . . . . . . . . . . . . . . . . . . . . 208 PATROL KM for Microsoft Cluster Server variables . . . . . . . . . . . . . . . . . . . . . . . . . . 211 PATROL KM for Windows Message Queue variables . . . . . . . . . . . . . . . . . . . . . . . . 216 PATROL KM for Windows COM+ variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 PATROL Wizard for Performance Monitor and WMI variables . . . . . . . . . . . . . . . . 218 PATROL for Microsoft Windows Servers variables . . . . . . . . . . . . . . . . . . . . . . . . . . 219 Server roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221 Configuration variable locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223 Application server ruleset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224 Terminal server ruleset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225 Remote access / VPN server ruleset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225 Print server ruleset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226 Domain controller ruleset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226 File server ruleset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227 Mail server ruleset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227 DNS server ruleset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228 WINS server ruleset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228 DHCP server ruleset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229 Streaming media server ruleset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229 SMS primary site ruleset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 SMS site ruleset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231 Special characters required for pconfig variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233 Example: adding a service to monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236 Example: adding a process to monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237 Example: adding an event filter to monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239 Example: changing parameter thresholds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241 Understanding the THRESHOLDS rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241 Example: Inactivating or deactivating a parameter . . . . . . . . . . . . . . . . . . . . . . . . . . . 242 PATROL KM for Log Management .kml file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244 PATROL KM for Microsoft Windows OS NT_LOAD.kml file . . . . . . . . . . . . . . . . . . 245 PATROL KM for Microsoft Windows OS NT_BASE.kml file . . . . . . . . . . . . . . . . . . 246 PATROL KM for Microsoft Windows Active Directory .kml file . . . . . . . . . . . . . . . 247 PATROL KM for Microsoft Windows Domain Services .kml file . . . . . . . . . . . . . . . 248 PATROL KM for Microsoft Cluster Server .kml file . . . . . . . . . . . . . . . . . . . . . . . . . . 249 PATROL KM for Microsoft COM+ .kml file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249 PATROL KM for Microsoft Message Queue .kml file . . . . . . . . . . . . . . . . . . . . . . . . . 250 PATROL Wizard for Microsoft Performance Monitor and WMI .kml file . . . . . . . . 250 PATROL History Loader KM .kml file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251 PATROL KM for Event Management .kml files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251 PATROL for Windows Ruleset .kml files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
14
Chapter
1
16 16 16 17 17 18 18 19 25 26 26 27 27 28 29 30 30 30 31 31 31
Product components and capabilities

PATROL for Microsoft Windows Servers Getting Started provides the necessary information and instructions for installing and configuring the PATROL for Microsoft Windows Servers product (also referred to as PATROL for Windows Servers). This chapter provides a brief overview of PATROL for Windows Servers and covers the following topics: PATROL for Windows Servers features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Centralized event filtering and notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ability to deploy configuration settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Built-in recovery actions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Predefined rulesets for common server types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL KM for Microsoft Windows Operating System . . . . . . . . . . . . . . . . . . . . PATROL KM for Microsoft Windows Active Directory . . . . . . . . . . . . . . . . . . . . . PATROL KM for Microsoft Windows Domain Services . . . . . . . . . . . . . . . . . . . . . PATROL KM for Microsoft Cluster Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL Cluster Configuration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL KM for Microsoft Message Queue (MSMQ). . . . . . . . . . . . . . . . . . . . . . . PATROL KM for Microsoft COM+. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL KM for Log Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL KM for Event Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL Wizard for Microsoft Performance Monitor and WMI. . . . . . . . . . . . . . PATROL History Loader KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL Adapter for Microsoft Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1 Product components and capabilities
15
PATROL for Windows Servers features

The PATROL for Windows Servers product allows you to monitor and manage Microsoft Windows servers. The versions of Microsoft Windows servers that are monitored depend upon the version of the PATROL for Microsoft Windows Servers that you are using. For a complete list of supported platforms and versions, see the PATROL for Microsoft Windows Servers Release Notes.
Centralized event filtering and notification

With PATROL, you can centralize and correlate events. This ability enables you to use paging and e-mail to bring issues to the experts' attention for quick resolution. For more information, see Configuring e-mail notification on page 121.
Ability to deploy configuration settings

PATROL for Microsoft Windows Servers supports the PATROL Configuration Manager, which allows you to configure and deploy KM configuration settings to other servers in your environment. To support the PATROL Configuration Manager, all PATROL for Microsoft Windows Servers configuration settings are stored as agent configuration variables. For a complete list of the agent configuration variables for PATROL for Microsoft Windows Servers, see Appendix B, Managing configuration variables.
16
Built-in recovery actions

PATROL for Microsoft Windows Servers provides the following automated, built-in recovery actions. Recovery actions are corrective actions taken by PATROL when a parameter reaches a set value. You can configure these recovery actions to run automatically or only with operator intervention.
I I I I I I I I I
terminating a run-away process clearing the temp directory backing-up and clearing event logs restarting processes restarting failed services increasing available DFS connections when utilization is high increasing share connections when utilization is high initiating WINS scavenging when replication fails restarting the Windows Management Instrumentation (WINMGMT.exe) service to ensure that WMI data is available restarting a PATROL Agent on a remote server
For more information about specific recovery actions, see the online Help, which you can access from the PATROL console, or see Configuring recovery actions on page 117.
Predefined rulesets for common server types

PATROL for Microsoft Windows Servers provides rulesets that provide appropriate monitoring setups for common server types, such as a file server or an application server. Using the PATROL Configuration Manager, you can automatically configure the server monitoring by applying these provided rulesets to the appropriate server. If necessary, you can then adjust your configuration and save it in the ruleset, which you can then apply to other servers. For more information about the rulesets and using the PATROL Configuration Manager to manage your configuration, see Using PATROL Configuration Manager to apply rulesets on page 220.
17
Product components
Product components
The PATROL for Windows Servers product includes components and Knowledge Modules (KMs) that manage and monitor elements of your server environment. A KM is a set of instructions that the PATROL Agent uses to monitor objects in your enterprise. PATROL for Windows Servers includes the following components and KMs, which are described in the sections that follow.
I I I I I I I I I I I I I
PATROL KM for Microsoft Windows Operating System PATROL KM for Microsoft Windows Active Directory PATROL KM for Microsoft Windows Domain Services PATROL Cluster Configuration Wizard PATROL KM for Microsoft Cluster Server PATROL KM for Microsoft COM+ PATROL KM for Microsoft Message Queue PATROL KM for Event Management PATROL KM for Log Management PATROL Wizard for Microsoft Performance Monitor and WMI PATROL Adapter for Microsoft Office PATROL Agent PATROL History Loader KM
PATROL KM for Microsoft Windows Operating System

The PATROL KM for Microsoft Windows OS monitors the availability of your servers, which includes the following elements:
I I I I I I I I I I I
disk space disk drive usage disk quotas and mount points cache CPU usage memory usage Windows event logs Windows services Window processes printer status registry values
18
Product components
With the PATROL KM for Microsoft Windows OS you can also perform the following functions:
I I I
monitor and manage services monitor system Stop errors and manage dump files create custom composite parameters that are based on existing parameters
For information about configuring these features, see Configuring the PATROL KM for Microsoft Windows OS on page 95.
PATROL KM for Microsoft Windows Active Directory

The PATROL Knowledge Module for Microsoft Windows Active Directory lets you monitor and analyze your Microsoft Windows Active Directory environments. Whether you choose to monitor and analyze one environment or many, PATROL KM for Microsoft Windows Active Directory helps you
I
I I I I I
detect and notify if Microsoft Windows Active Directory generates errors or performs slowly monitor performance of system resources plan for capacity and availability monitor all domain controllers within a site monitor all domain controllers between sites anticipate and eliminate problems before they become apparent to users of the monitored Active Directory environments
For a brief description of product features, see the sections that follow. For more detailed information about how to use the product and complete descriptions of the application classes and parameters, see the product online Help.
Managed systems
PATROL KM for Microsoft Windows Active Directory monitors the performance of managed systems in a Microsoft Windows Active Directory environment. A PATROL KM for Microsoft Windows Active Directory managed system is a Windows domain controller onto which PATROL for Windows Servers has been installed. A managed system provides a view of its Microsoft Windows Active Directory environment. Each managed system is responsible for monitoring Microsoft Windows Active Directorys key indicators that are required to ensure and maintain the consistency of the Directory data and the desired level of service throughout the Microsoft Windows Active Directory forest.
19
Product components
Replication monitoring
PATROL KM for Microsoft Windows Active Directory monitors the Microsoft Windows Active Directory replication for errors and latency (to verify that replication occurs within a reasonable time), both within a site (intrasite) and between sites (intersite) in the configuration naming context and/or the domain context of the current domain controller. Directory replication is monitored at each managed system (domain controller). This functionality includes monitoring basic replication by creating synthetic transactions and verifying the replication of those transactions.
Intrasite replication monitoring

PATROL KM for Microsoft Windows Active Directory monitors the replication status of the domain controller upon which it is installed. It determines whether updates from each domain controller within the site have been replicated successfully and in a timely manner.
Intersite replication monitoring

Intersite replication monitoring verifies that Microsoft Windows Active Directory updates are successfully distributed between sites. Each bridgehead server in a site is checked to determine if Microsoft Windows Active Directory updates from other sites have been successfully replicated to the bridgehead server. The intersite replication interval is automatically determined at each collection; it requires no configuration. However, if desired, you can override the automatic replication interval determination, on a site-by-site basis, by configuring the configuration database (pconfig) variable, /ActiveDirectory/Configuration/<site>/IntersiteReplicationSchedule. See the online Help for more information.
Replication collisions monitoring

PATROL KM for Microsoft Windows Active Directory enables users to configure the Active Directory object types that should be monitored for replication collisions. The AD_AD_CNF application class monitors replication collisions that occur during replication when an object with the same Relative Distinguished name is created in the same container on two or more different domain controllers.
Replication health monitoring

PATROL KM for Microsoft Windows Active Directory monitors the performance of Active Directory replication for the local server. The AD_AD_REPLICATION application class monitors this activity.
20
Product components
FSMO monitoring
PATROL KM for Microsoft Windows Active Directory monitors the availability of the forest-wide and domain-wide flexible single master operations (FSMO) roles.
FSMO role connectivity monitoring

PATROL KM for Microsoft Windows Active Directory monitors the connectivity status of each of the five FSMO role holders from a domain controller. The AD_AD_FSMO_ROLE_CONNECTIVITY application class monitors the domain controllers ability to locate and establish an LDAP connection with the FSMO role holder.
FSMO role placement monitoring

PATROL KM for Microsoft Windows Active Directory monitors the placement of Active Directory FSMO roles in the domain and forest. The AD_AD_FSMO_ROLE_PLACEMENT application class monitors the placement of these roles.
LDAP monitoring
PATROL KM for Microsoft Windows Active Directory monitors Lightweight Directory Access Protocol (LDAP) locally at each monitored system for connection availability and response time. The AD_AD_LDAP application class monitors the performance of these LDAP requests.
SAM monitoring
PATROL KM for Microsoft Windows Active Directory monitors the Security Account Manager (SAM). SAM provides legacy NT authentication support. The AD_AD_SAM application class monitors these security requests.
Address book monitoring

PATROL KM for Microsoft Windows Active Directory monitors the performance of Address Book requests made against the Microsoft Windows Active Directory server. The AD_AD_ADDRESS_BOOK application class monitors these requests.
Authentication monitoring
PATROL KM for Microsoft Windows Active Directory monitors Kerberos and NTLM authentication requests made against the Microsoft Windows Active Directory server. The AD_AD_AUTHENTICATION application class monitors these requests.
Chapter 1 Product components and capabilities 21
Product components
Domain Naming Service monitoring

PATROL KM for Microsoft Windows Active Directory verifies and monitors various DNS record data for the Microsoft Windows Active Directory server. The AD_AD_DNS application class monitors the DNS specific information.
File Replication Service monitoring

PATROL KM for Microsoft Windows Active Directory monitors various aspects of file replication service health. The AD_AD_FRS application class monitors the FRS specific information.
Group policy monitoring

PATROL KM for Microsoft Windows Active Directory detects when a user account in one or more Group Policy Objects (GPO) cannot be resolved to a security identifier (SID). The AD_AD_GPO application class reports this condition.
Lost and found objects monitoring

PATROL KM for Microsoft Windows Active Directory monitors for the presence of objects in the LostAndFound container in the domain naming context of the domain controller. The AD_AD_LOST_AND_FOUND_OBJECTS application class monitors for lost and found objects.
Event monitoring
To measure the overall health of the domain controllers, PATROL KM for Microsoft Windows Active Directory configures the PATROL KM for Microsoft Windows OS to monitor various events pertaining to
I I I I I I
DNS name registration Core Active Directory service File replication service and group policy Time synchronization service Kerberos Netlogon
Events monitored by parameters

Some parameters now monitor specific Active Directory events. See the Help for the PATROL KM for Window Active Directory for information about these parameters.
22
Product components
Events monitored for specific areas of failure

The following tables contain event information that is classified by specific areas of failure.
DNS name registration

To identify failures with the DNS name registration, PATROL KM for Windows Active Directory configures PATROL KM for Microsoft Windows OS to obtain event information, as shown in Table 1. Table 1
System System System System System
Monitored events - DNS name registration

Event Significance DNSAPI DNSAPI DNSAPI DNSAPI NETLOGON 11154, 11166 domain controller does not have rights to perform a secure dynamic update. 11150, 11162 DNS server timed out 11152, 11153, Zone or currently-connected DNS server does not 11164, 11165 support dynamic update. 11151,11155, A resource record for the domain controller is not 11163, 11167 registered in DNS. 5773 DNS locator record is not registered because the primary DNS server does not support dynamic update. A DNS domain controller locator record is not registered.
Event Log Source
System
NETLOGON
5774
Core Active Directory service

To identify failures with the core Active Directory service, PATROL KM for Microsoft Windows Active Directory configures PATROL KM for Microsoft Windows OS to obtain event information, as shown in Table 2. Table 2
Event Log Directory Service System
Core Active Directory service monitored events

Source all sources LSASS Event Severity = error Severity = error Significance primary error events for Active Directory Local security authority is the core security subsystem for Active Directory.
File replication service and group policy

To identify failures with the file replication service and group policy, PATROL KM for Microsoft Windows Active Directory configures PATROL KM for Microsoft Windows OS to obtain event information, as shown in Table 3.
Chapter 1 Product components and capabilities 23
Product components
Table 3
Event log FRS
File replication service/group policy monitored events

Source all sources USERENV Event Severity = error Severity = error User = System Significance synchronizes policy between all domain controllers in the forest applies group policy and profiles on domain controllers
Application
Application
SCECLI
Severity = error
Security Configuration Engine error messages
Time synchronization service

To identify events that may indicate problems maintaining uniform time in the Active Directory forest, PATROL KM for Microsoft Windows Active Directory monitors the events shown in Table 4. Table 4
Event log System
Time synchronization service monitored events

Source W32TIME Event Severity = error Severity = warning Significance problem maintaining uniform time throughout the Microsoft Windows Active Directory forest
Kerberos
To identify events that many indicate problems with Kerberos, the default authentication protocol, PATROL KM for Microsoft Windows Active Directory monitors the event shown in Table 5 Table 5
Event Log System
Kerberos monitored events

Source KDC Event Severity = error Significance critical Kerberos Distribution Center service error messages
Net Logon
To identify events that may indicate problems with Net Logon service and protocol, which is required for proper domain controller functionality, PATROL KM for Microsoft Windows Active Directory monitors the events shown in Table 6 on page 25.
24
Product components
Table 6
Event log System
Netlogon monitored events

Source Event Significance critical NETLOGON service errors NETLOGON Severity = error 5705, 5723
PATROL KM for Microsoft Windows Domain Services

The PATROL KM for Microsoft Windows Domain Services monitors the availability of the following Microsoft Windows domain controller resources:
I I
domain controllers member servers
PATROL KM for Microsoft Windows Domain Services monitors:

I I I I I I I I
Distributed File System (DFS) Dynamic Host Configuration Protocol (DHCP) service availability and lease usage Domain Name Service (DNS) remote server connectivity replicated directories shared directories trust relationships Windows Internet Naming Service (WINS)
For instructions on how to monitor these features, see the PATROL KM for Microsoft Windows Domain Services online Help system.
25
Product components
PATROL KM for Microsoft Cluster Server

The PATROL KM for Microsoft Cluster Server component monitors, analyzes, and manages activities of a Microsoft server cluster. The PATROL KM for Microsoft Cluster Server allows you to obtain the current status of all essential cluster objects and perform cluster operations using a cluster-level agent that is installed on a server that is outside of the cluster or on a node that is inside of the cluster. Using the PATROL KM for Microsoft Cluster Server, you can monitor the following cluster features:
I I I I I I I I I I
all clusters in a domain (only available when the agent is outside of the cluster) individual clusters cluster communication networks cluster network interfaces cluster nodes cluster objects and resources cluster groups workload data group resources quorum device
For more information about specific functionality that supports these features see the PATROL KM for Microsoft Cluster Server online Help.
PATROL Cluster Configuration Wizard

The PATROL Cluster Configuration Wizard provides an easy-to-use interface with which you can configure the PATROL Agent for failover in a Microsoft Cluster Server environment. While guiding you through the process, the wizard collects the required configuration data and updates the system environment to integrate the PATROL Agent into the cluster. Configuring the PATROL Agent for failover support allows you to record history data for a clustered application in the same history database. This feature prevents you from having to reconcile the two different history files that are normally created when an application is failed-over from one node to another. For more information, see How to use the PCC Wizard on page 158.
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Product components
PATROL KM for Microsoft Message Queue (MSMQ)

The PATROL KM for Microsoft Message Queue monitors message activity and status, which includes monitoring of
I I I I
MSMQ service MSMQ queues MSMQ messages MSMQ roundtrip message time
For instructions on how to monitor these features, see the PATROL KM for Microsoft Message Queue KM online Help system.
PATROL KM for Microsoft COM+

The PATROL KM for Microsoft COM+ provides functionality to monitor Microsoft COM+ (COM+) on a Windows Server. The PATROL KM for Microsoft COM+ product monitors and manages the following functions for Windows servers:
I I I I I
monitors the COM+ run-time environment monitors the status of COM+ applications manages the MS DTC service by providing the ability to start or stop the service monitors Windows COM+ log events monitors Windows log events related to the Microsoft Distributed Transaction Coordinator (MS DTC) service and monitors the MSDTC service status
For instructions on how to use these features, see the PATROL KM for Microsoft COM+ KM online Help system.
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Product components
PATROL KM for Log Management

The PATROL KM for Log Management monitors text, script, named pipe, and binary files in your environment. The KM provides the following monitoring features:
I I I I I I I I I
automatically monitors key log files monitors files that do not currently exist on the system monitors log files with dynamic names using wild card characters monitors the size of log files monitors the growth rate of log files monitors the content of log files monitors the state of log files monitors the age of the log files monitors log files using numeric comparisons
The PATROL KM for Log Management also provides the following management features:
I
triggers alerts when a log file exceeds a specified size triggers alerts when a text string or regular expression is discovered within a log file creates automated recovery actions when a log file exceeds an acceptable size or growth rate configures log searches to ignore subsequent alerts for a specified number of polling cycles if the search finds a matching string or regular expression in a log file override an ignored alert if the search finds a matching string or regular expression more than n times before the ignore setting is completed specify the number of log scan cycles after which a WARN or ALARM state is automatically changed to OK
creates robust searches by using NOT and AND statements with the text strings or regular expressions in the log search alerts for log file age sets multiple polling schedules per log file disables/enables default log monitoring
28
Product components
You can set up the following predefined recovery actions to execute when monitored log files exceed a specified size or growth rate.
I I I
clear and back up log files delete files run in attended and unattended modes
To get started with the PATROL KM for Log Management, see Configuring the PATROL KM for Log Management on page 135. For detailed instructions, see the PATROL KM for Log Management User Guide and the PATROL KM for Log Management online Help system.
PATROL KM for Event Management

PATROL for Windows Servers provides event notification and centralized alert management features. With the PATROL KM for Event Management, you can perform the following tasks:
I I I I I I I I I I I
configure notification (email, paging, trouble-ticket, or custom) for PATROL alerts configure PATROL to send notifications to an enterprise console configure recovery actions for alarm, warning, and information events reword notification messages and customize message content specify the maximum number of events displayed in the console use wildcards to represent instance names when setting up parameters configure PATROL to monitor the availability of hosts manage PATROL parameter thresholds and polling schedules configure blackout periods for notification and for availability monitoring integrate with the AlarmPoint notification software using provided scripts integrate with any command line email client, paging solution, compiled executable, or script. Sample scripts are provided.
To get started with the PATROL KM for Event Management, see Configuring e-mail notification on page 121. For more detailed instructions and reference information, see the PATROL KM for Event Management User Guide.
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Product components
PATROL Wizard for Microsoft Performance Monitor and WMI

The PATROL Wizard for Microsoft Performance Monitor and WMI is a powerful but easy-to-use tool that allows you to create new, user-defined PATROL parameters based on Microsoft's Performance Monitor counters or Windows Management Instrumentation (WMI) data. You can also set alarm and warning thresholds for each parameter you create. This functionality allows you to monitor performance counters and WMI data that are not typically monitored by PATROL. For more information, see Creating new parameters with the PATROL Wizard for Microsoft Performance Monitor and WMI on page 132, or the PATROL Wizard for Microsoft Performance Monitor and WMI online Help.
PATROL History Loader KM

The PATROL History Loader KM extracts PATROL KM parameter history and loads it into your relational database management system (RDBMS). Once PATROL history data is stored in an RDBMS, you can perform complex analysis and statistical planning on all monitored activity. For more information, see the PATROL History Loader Knowledge Module User Guide.
PATROL Adapter for Microsoft Office

The PATROL Adapter for Microsoft Office component allows you to connect to a PATROL Agent and gather information without a PATROL Console. With the PATROL Adapter for Microsoft Office, you can evaluate PATROL data by using Microsoft Excel. The PATROL Adapter for Microsoft Office collects data from PATROL parameters on local or remote hosts and displays the data as a Microsoft Excel chart or graph. You also can create HTML output for Web display. For more information, see the PATROL Adapter for Microsoft Office User Guide. For a list of PATROL Adapter for Microsoft Office reports, see Displaying PATROL data by using the PATROL Adapter for Microsoft Office on page 147.
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Services
PATROL Agent
PATROL for Windows Servers includes the PATROL Agent. The PATROL Agent monitors a system according to the instructions provided by loaded PATROL KMs. You can display the information gathered by the PATROL Agent on the PATROL Console. For more information, see the PATROL Agent Reference Manual.
Services
The PATROL for Microsoft Windows Servers product uses the following services: Table 7
Service PatrolAgent The PATROL MCS Monitor Service
PATROL for Microsoft Windows Servers Services

Component or KM PATROL Agent PATROL KM for Microsoft Cluster Server Installed and Runs by Default? yes no
Related documentation
For additional information about PATROL for Windows Servers, see the online Help for the component of interest and refer to the PATROL for Microsoft Windows Servers release notes. For information about the PATROL for Windows Servers parameters, see the product Help or the PATROL Parameter Reference Manual. For additional information about PATROL, see the following documentation:
I I
Help for your PATROL Console PATROL Fundamentals Help
To view the complete PATROL documentation library, visit the support page on the BMC Software Web site at http://www.bmc.com/support_home. Log on and select a product to access the related documentation. To log on if you are a first-time user and have purchased a product, you can request a permanent user name and password by registering at the Customer Support page. To log on if you are a first-time user and have not purchased a product, you can request a temporary user name and password from your BMC Software sales representative.
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Where to go from here

The following table suggests topics that you should read next:
If you want information about... how to install the PATROL for Windows Servers product See... Chapter 2, Installing and migrating PATROL for Windows Servers
how to load and configure the components using a Chapter 3, Loading and configuring PATROL for PATROL console Microsoft Windows Servers troubleshooting configuration problems Chapter 5, Troubleshooting PATROL for Microsoft Windows Servers
PATROL for Windows Servers agent configuration Appendix B, Agent configuration variables and variables and predefined rulesets rulesets KMs included in each PATROL for Windows Servers .KML file Appendix C, PATROL for Windows .kml files
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Chapter
Installing and migrating PATROL for Windows Servers

2
This chapter provides the information that you need to install PATROL for Windows Servers. For additional information about the PATROL installation process, see the PATROL Installation Reference Manual. The following topics are discussed in this chapter: Installation overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Verifying installation requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Additional component-specific requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Virtual machine support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Checking for product patches or fixes before installing . . . . . . . . . . . . . . . . . . . . . Determining how to install products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Determining the version of the installation utility . . . . . . . . . . . . . . . . . . . . . . . . . . Determining where to install the PATROL Agent . . . . . . . . . . . . . . . . . . . . . . . . . . Determining where to install KMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL Security levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Checking security levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Assessing and implementing a different security level . . . . . . . . . . . . . . . . . . . . . . Default and custom installation types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . First-time installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing for the first time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . First-time installation using Distribution Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Distribution Server features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Importing a CD or customized installation package into Distribution Server. . . Installing with the Distribution Server (overview) . . . . . . . . . . . . . . . . . . . . . . . . . Upgrading from an earlier version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Automatic migration of console and agent customizations . . . . . . . . . . . . . . . . . . Determining whether you can migrate KM customizations. . . . . . . . . . . . . . . . . . Conditions for upgrading. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Determining the location of PATROL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL for Windows Servers upgrade scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 2 Installing and migrating PATROL for Windows Servers
35 35 35 37 39 45 46 46 46 47 47 47 48 49 49 49 50 50 55 55 56 57 58 58 58 59 60 61
33
Upgrading without saving KM customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Upgrading and preserving KM customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Preparing to upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Migrating customizations with the PATROL Configuration Manager . . . . . . . . . 64 Creating an installation package of the migrated and merged KM . . . . . . . . . . . . 64 Moving files from the PATROL_CACHE directories. . . . . . . . . . . . . . . . . . . . . . . . 65 Migrating customizations manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Installing PATROL KM for Microsoft Cluster Server . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 External cluster-level agent architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Internal cluster-level agent architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 How to Install the PATROL KM for Microsoft Cluster Server . . . . . . . . . . . . . . . . 70 Considerations for using online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Browser version required for viewing PATROL Console for UNIX Help . . . . . . 71 Additional considerations for using online Help for UNIX . . . . . . . . . . . . . . . . . . 72 Uninstalling PATROL for Windows Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Determining the version of the installation utility . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Uninstalling PATROL for Windows Servers on Windows . . . . . . . . . . . . . . . . . . . 74
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Installation overview
Installation overview
This chapter contains instructions for installing PATROL for Windows Servers. For additional installation instructions, see the following documents:
Component PATROL KM for Event Management PATROL KM for Log Management PATROL History Loader KM See PATROL KM for Event Management User Guide PATROL KM for Log Management User Guide PATROL History Loader Knowledge Module User Guide
PATROL Perform Agent for Microsoft Getting Started with PATROL for Microsoft Windows Windows Servers Servers Performance
Verifying installation requirements

Before installing PATROL for Windows Servers, verify that your environment meets the following types of requirements:
I I I
system requirements requirements for specific PATROL for Microsoft Windows Servers components account requirements
System requirements
Verify that the target computer meets the installation requirements listed in Table 8 on page 36. These requirements apply to all PATROL for Windows Servers components.
Chapter 2
35
Table 8
Resource operating systems
System requirements for installing and using PATROL for Windows Servers (Part 1 of 2)
Requirements For an updated list of supported operating systems, see the PATROL for Microsoft Windows Servers Release Notes. All security levels are supported. For more information about PATROL security, see PATROL Security levels on page 48. The PATROL Security Level is set during the installation of the PATROL infrastructure components. If your product contains the PATROL Agent, you are able to select the security level. Make sure that the level that you select is compatible with the rest of your enterprises PATROL installation. Comments
security levels
PATROL products license
For an updated list of supported operating systems, see the PATROL for Microsoft Windows Servers Release Notes. You must have a valid demonstration license (typically good for 30 days) or a permanent license to run your PATROL products. If you are installing an agent or console with PATROL for Windows Servers, you must specify the port number to connect to all the agent computers. If you do not have a permanent license, contact your BMC Software sales representative or the BMC Software Contract Administration department. The default port number for agents is 3181. The default port number for the RTServer is 2059.
ports (UDP/TCP)
(UNIX only) browser to support online Help for PATROL Console for UNIX browsers
Use Netscape Navigator version 3.014.78 to use Browser version required for viewing online Help with PATROL for UNIX. PATROL Console for UNIX Help on page 71
This product uses an installation utility that requires a browser. For a list of supported browsers, see the PATROL Installation Reference Manual.
disk space 151 MB for an agent needed to install (without components and KMs) 151 MB for a console (without components and KMs) 242 MB for an agent (with all solution components and KMs) 116 MB for a console (with all solution components and KMs) Monitor (for Console) 256-color display 800 x 600 resolution
36
Table 8
Resource File system Network
System requirements for installing and using PATROL for Windows Servers (Part 2 of 2)
Requirements FAT or NTFS TCP/IP network protocol Comments
Additional component-specific requirements

The following requirements are specific to the PATROL for Microsoft Windows Servers components shown.

To monitor network protocols and to use the following domain monitoring parameters and management features, you must have the SNMP service installed:
I I I
NT_DHCP parameters WpReplicationFailures parameter executing the WINS Database Scavenging menu command
As a default, the SNMP service is configured to accept SNMP packets from any host. If the service is configured to accept packets from hosts, then the local host IP address or hostname must be added to the list of hosts. It is not sufficient to add localhost or the loopback address 127.0.0.1. At a minimum, the SNMP community string must have READ permissions. To initiate the WINS Database Scavenging menu command, the community string must have WRITE permissions as well. On Windows 2000 servers, the community string must be an ASCII character string. Microsoft Windows 2000 does not support non-ASCII characters in community strings. For the NT_DHCP application class to work, the default PATROL Agent account must have full access to %PATROL_HOME% and all subdirectories. On Windows 2003 and later, the default PATROL Agent account must also be a member of the DHCP Users group.
PATROL KM for Microsoft Windows OS

This section contains additional requirements for using the PATROL KM for Microsoft Windows OS.
Chapter 2
37
Process monitoring
To monitor processes, the PATROL Agent must have access to the following hive and all sub-keys: HKLM\SOFTWARE\Microsoft\WindowsNT\perflib
Event log monitoring

To discover event logs, the PATROL Agent must have access to the following hive and all sub-keys: HKLM\CurrentControlSet\Services\Eventlog\ PATROL Agent 3.6 or later has access. No additional configuration is needed.

PATROL KM for Microsoft Windows Active Directory now requires the PATROL KM for Microsoft Windows Operating System 3.9.20 or later for full support. If you are running a release prior to 3.9.20, the KM fails prediscovery and writes a message to the mwd.log file, as well as to the system output window (SOW). If you are running 3.9.x, the KM is discovered, but the Event Log parameters are not available. PATROL KM for Windows Active Directory requires that the Event Log component of PATROL KM for Microsoft Windows Servers is active. By default the Event Log component is active. For more information, see Configuring Windows events monitoring on page 97. PATROL for Windows Servers monitors Microsoft Windows Active Directory only when Microsoft Windows Active Directory is running on domain controllers.
PATROL default account required permissions

Monitoring replication within the configuration naming context requires that the PATROL Agent defaultAccount have sufficient Active Directory permissions to create a container object and child container objects in the configuration naming context of the forest in which the domain controller resides. The account must have full control of the created objects. The PATROL Agent defaultAccount must be granted permission to Create Container Objects in the Configuration NC and to give Full Control to the created container object and its children.
38
Monitoring replication within the domain naming context requires that the PATROL Agent defaultAccount have sufficient Active Directory permissions to create a container object and child container objects in the domain naming context of the domain in which the domain controller resides. The account must have full control of the created objects. The PATROL Agent defaultAccount must be granted permission to Create Container Objects in each Domain NC and to give Full Control to the created container object and its children.

PATROL KM for Microsoft COM+ now requires the PATROL KM for Microsoft Windows Operating System 3.9.10 or later for full support. If you are running a release prior to 3.9.10 the KM is discovered, but the Event Log parameters are not available.

The PATROL KM for Microsoft Cluster Server requires that NT_BASE.kml or NT_LOAD.kml is loaded. These files are included with PATROL KM for Microsoft Windows OS. BMC Software recommends that you preload NT_BASE.kml or NT_LOAD.kml on the cluster agent machine. For more information about preloading, see Preloading KMs on the PATROL Agent on page 88.
PATROL Adapter for Microsoft Office

To use PATROL Adapter for Microsoft Office, you must load a supported version of Microsoft Excel. To see which versions of Microsoft Excel are supported, see the Release Notes for the version of PATROL Adapater for Microsoft Office that you are installing or have installed.
Accounts
This section describes how to set up a PATROL installation account for Windows.
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PATROL Agent default account

PATROL requires a dedicated user account, known as the PATROL Agent default account, in the Windows environment. The PATROL Agent default account must exist in the Windows environment before you install PATROL. The PATROL Agent default account can be either a local or a domain account:
I
Stand-alone workgroup servers must use a local user account as a PATROL Agent default account. Servers that are trusted members of a domain can use either a local or a domain account. Domain controllers must use a PATROL Agent default account that is also a domain account.
KM functions performed
The PATROL Agent uses the PATROL Agent default account to perform the following KM functions:
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collect information from performance counters collect information from the Windows event log self-tune for peak performance and non-intrusive use of the processor access system-level information make debug-level output available from the PATROL KM applications access the command interpreter for operating-system-level commands create and remove processes in the process table for collecting performance data
Advanced user rights

To enable the PATROL Agent to perform these advanced functions, the PATROL Agent default account might need the advanced user rights shown in Table 9. These rights are not used during installation, but the PATROL Agent requires these rights to operate and perform certain functions after installation. The installation utility automatically grants these rights to the PATROL Agent default account. Table 9 Advanced user rights (Part 1 of 2)
Agent Dependency enables PATROL to perform as a secure, trusted part of the operating system enables PATROL to debug low-level objects enables PATROL to increase object quotas
Advanced User Right Act as part of operating system Debug programs Increase quotas
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Table 9
Advanced user rights (Part 2 of 2)

Agent Dependency allows the PATROL Agent to be started as a service so that it will start on system boot allows PATROL to log on at the computer allows PATROL to monitor the Security event log enables PATROL to use the Windows profiling capabilities enables PATROL to modify a security access token for a process
Advanced User Right Log on as a service Log on locally (Windows 2000) Allow log on locally (Windows 2003) Manage auditing and security log Profile system performance Replace a process level token
Administrative rights
BMC Software recommends that you make the PATROL Agent default account a member of the local Administrators group of the computer where the agent will reside. On a domain controller, BMC Software recommends that you make the account a member of the domain Administrators group. However, you can choose to remove the PATROL Agent default account from the local or domain Administrators group. You could also remove the advanced user rights described in Table 9 on page 40. However, if you do so, the PATROL Agent cannot perform all of its tasks. Table 10 on page 42 shows the PATROL for Microsoft Windows Servers tasks that the Agent cannot perform when the following restrictions are placed on the PATROL Agent default account:
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The account is in a domain user group or local user group, but is not in the domain or local administrators group. The account does not have all of the advanced user rights noted in Table 9 on page 40.
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Table 10
KM
Removing rights and admin group membership from the PATROL Agent (Part 1 of 3)
Effect Restart Service recovery action does not execute. Message in system output window indicates access denied and inability to restart service. If the PATROL Agent default account lacks the Debug Programs right, cannot monitor the status of processes. The Terminate Process and Restart Process recovery actions do not work. Backup Event Log and Clear Event Log recovery action does not work. Workaround and notes The PATROL Agent default account must be in the local or domain Admins group. Granting a specific user right is not a valid workaround. Add the Debug Programs right to the PATROL Agent default account. Membership in the Administrators group not needed. Add the Debug Programs right to the PATROL Agent default account. Add the user right Backup files and directories to the PATROL Agent default account. For the security event log, you must also add the user right Manage auditing and security log. The PATROL Agent default account must be in the local or domain Admins group. Assign read/write permissions on the temp directory to the PATROL Agent Default account. Add the user right Manage auditing and security log to the PATROL Agent default account. The PATROL Agent default account must be in the local or domain Admins group. Granting a specific user right is not a valid workaround.
PATROL KM for Windows Operating System
Logical disk quotas and mount points do not work. The Clean Temporary Directories recovery action does not execute. Unable to monitor the security event log. The NT_EVENTLOG application displays a message in the _CollectionStatus parameter. Blue Screen KM unable to detect a blue screen condition.
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Table 10
KM
Effect AD disk space used does not work. Workaround and notes Grant the PATROL Agent default account the following permission on the DSA Working Directory and its subdirectories: List Folder Contents/Read Data. The KM reads the registry to obtain the DSA Working Directory. It needs access to the following registry keys and subkeys: HKEY_LOCAL_MACHINE\SYSTEM\ CurrentControlSet\Services\NTDS Configuration NC replication checking does not work. Grant the PATROL Agent default account sufficient Active Directory permissions to create a container object and child container objects in the configuration naming context of the forest in which the domain controller resides. Grant the PATROL Agent defaultAccount permission to Create Container Objects in the Configuration NC and to give Full Control to the created container object and its children. Domain NC replication checking does not work. Grant the PATROL Agent default account sufficient Active Directory permissions to create a contained ccountancy object and child container objects in the domain naming context of the domain in which the domain controller resides. Grant the PATROL Agent defaultAccount permission to Create Container Objects in each Domain NC and to give Full Control to the created container object and its children.
The cluster KM does not function. No authentication to the cluster can be performed.
To be fully functional, the agent outside of the cluster can be in the admin group and contain all of its rights, while the agents within the cluster are removed from the administrators group and do not have the seven advanced user rights.
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Table 10
KM
Effect Shares are not monitored. Parameters are not discovered. Workaround and notes Add the PATROL Agent default account to the Account Operators, Print Operators, or Server Operators built-in group. Add the PATROL Agent default account to the Account Operators, Print Operators, or Server Operators built-in group. Grant the advanced user right log on locally to the PATROL Agent default account. Add the PATROL Agent default account to the DHCP Users group.
The Increase connections allowed o Share recovery action associated with the ShConnPercent parameter does not work. DFSRootReplica does not work when checking alternate domain controller. Parameters are unavailable and in alarm. On Windows 2003, the NT_DHCP application class does not work.
Creating a separate account

Although you can use an existing Windows user account, BMC Software recommends that you create a separate Windows user account for PATROL.
WARNING
Do not use a built-in Windows domain or local Administrator account as the PATROL default account. Such account usage causes files created by PATROL to be owned by the Administrator, which could result in security or file access problems.
PATROL KM for Microsoft Cluster Server account

The PATROL KM for Microsoft Cluster Server can be configured to use an external cluster-level agent or an internal cluster-level agent (CLA). The account the KM uses to connect to and manage a cluster depends upon which configuration you use. Regardless of which configuration you use, however, the configuration must have the following characteristics:
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cluster account must be a domain account cluster account must have access permission to the cluster all local agents in the cluster must use the same port number
An external CLA configuration requires a user-defined cluster account separate from the PATROL default account. This account must have cluster administrative privileges. The PATROL MCS Monitor Service (McsService.exe) also runs under this account.
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An internal CLA configuration can use either a separate user-defined cluster account (a domain account with cluster administrative privileges) or, when certain requirements are met, it can use the PATROL default account. When installed, if the PATROL KM for Microsoft Cluster Server does not discover a separate cluster account, it checks the PATROL agent default account for the following required characteristics:
I I
it must be a domain account it must have permission to access the cluster
If these requirements are in place, the Cluster KM uses the PATROL agent default account to access the cluster and to communicate with the agents running on all other nodes in the cluster, and the PATROL MCS Service runs under this account. This account information is not replicated to other nodes so, if you want the Cluster KM to use the PATROL agent default account to monitor the cluster, these requirements must exist for every PATROL agent default account on every node in the cluster.
Console connection accounts

BMC Software recommends that you create a separate account, in addition to the PATROL default account, for PATROL console operators who do not need administrative privileges. Operators can use this account to connect the console to the agent. If you want to configure KMs from the console, however, the console connection account may need administrative rights. For more information, see Requirements for configuring from the PATROL Console on page 91.
Virtual machine support

VMware provides technology that creates virtual infrastructures by providing a layer of abstraction between the computing, storage, and networking hardware, and the software that runs on it. This technology enables customers to run additional operating systems in multiple windows called virtual machines. BMC Software does not anticipate problems with the PATROL product family in virtual infrastructure implementations, but products within these families have not been specifically tested in this scenario. BMC Software will provide support for problems that are reproducible without these complementary technologies.
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Preparing for installation

BMC Software recommends that you first install PATROL for Windows Servers on a limited number of development or test machines, then configure and test PATROL for Windows Servers before installing it onto production machines. Before you install, you must
I I I I I
determine how to install products (see page 46) ensure you are using the appropriate version of the installation utility (see page 47) understand where to install the PATROL Agent and KMs (see page 47) choose between Default and Custom installation options (see page 49) understand PATROL security options (page 48)
Checking for product patches or fixes before installing

Product fixes or patches are often available through the BMC Software Web site. Patches correct problems that are found after a product is released. BMC Software recommends that you check the product page for PATROL for Windows Servers on the BMC Software Customer Support Web page to determine whether a patch is available before you begin installing a product.
Determining how to install products

You can install products on the computer on which you are running the installation utility (local installation), create an installable image of products, use the -serveronly option, or use the Distribution Server. An installable image is a fully configured product image that you can use to install products to multiple computers. With an installable image, you can create one product image with one pass through the installation utility and then use that image to install to remote computers in your environment. For more information about creating, distributing, and installing installable images, and about using the ctltool, see the PATROL Installation Reference Manual.
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Determining the version of the installation utility

The version of the installation utility included on the CD or Electronic Product Download (EPD) image you use to install this product might differ from a version included on another product CD or from a version that you downloaded from the BMC Software Electronic Product Download (EPD) website. You should use the version of the installation utility that comes with the product that you are installing. To determine the version of an installation utility, perform the following steps:
1 Open a command prompt. 2 Navigate to the directory where the installation utility is located. 3 Enter Setup.exe -v (Windows) or setup sh -v (UNIX).
Determining where to install the PATROL Agent

Install the PATROL Agent on each computer that you want to monitor. When installing the PATROL Agent, select Managed System as the system role during the installation.
Determining where to install KMs

You install the KMs to multiple target computers in the PATROL environment. Each target computer requires different KM related files and information, depending on the computers system role in the PATROL architecture. When you run the installation utility on a target computer, you must select the appropriate system role for that computer. The installation utility then installs the appropriate files to that target computer based on the system role selected. Install KMs that you want to use on
I
Computers hosting a PATROL Agent Each computer that you want to monitor should, at a minimum, have the PATROL Agent and the PATROL KM for Microsoft Windows OS. You might want to install other KMs to monitor specific server types such as Exchange Servers, Microsoft SQL Servers, Domain Controllers, Cluster Servers, Terminal Servers, and so on. When installing these KMs on the PATROL Agent computer, select Managed System as the system role during the installation.
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PATROL Security levels
Computers hosting a PATROL console Install every KM that you want to use on each PATROL console computer. When installing these KMs on a PATROL console computer, select Console Systems as the system role during the installation.
Computers hosting a PATROL Console Server If you use the PATROL Console Server, install every KM that you want to use on the PATROL Console Server computer. Install the same KM and the same version of the KM that is running on the PATROL Agents. When installing these KMs on a PATROL Console Server computer, select Common Services as the system role during the installation.
For more information about the PATROL consoles and PATROL Console Server or RTserver, see the products respective online help systems and the following documents:
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PATROL Central Operator - Web Edition Getting Started PATROL Central Operator - Microsoft Windows Edition Getting Started PATROL Console Server and RTserver Getting Started PATROL Configuration Manager User Guide PATROL Console for UNIX User Guide PATROL Console for Microsoft Windows User Guide - Understanding the Basics of PATROL, Volume 1, 2, and 3
PATROL Security levels

You can secure the data passed between PATROL components and restrict unauthorized users from accessing your data by implementing PATROL security. You can select from five security levels when you install PATROL. Agents, console servers, and consoles must operate at the same security level to communicate with each other. When you install agents, console servers, or consoles that need to communicate with previously installed versions of these components, check the security level of the previously installed components and be sure to install the new ones at the same level.
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Default and custom installation types
Checking security levels

To check the security level of a previously installed agent, console server, or console, perform the following steps:
1 From the command line switch to the path on the computer that you want to check:
%BMC_ROOT%\common\security\bin\Windows-x86
2 Run the following command to display the security policy of the current machine:
esstool policy -a
The security level is displayed in the security level field of the output.
Assessing and implementing a different security level

Review the security level definitions in the PATROL Security User Guide before installing PATROL to determine the appropriate security level for your components. If you want to implement a new security level after having previously installed PATROL security, see the PATROL Security User Guide for instructions.
Default and custom installation types

The installation utility prompts you to select one of the following installation types:
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The Default installation type uses default values for all optional configuration information. It prompts you only for mandatory configuration information. This type is for any or all of the following situations: You are new to the PATROL product that you are installing and you have an agent or console already installed in the default directories. You are performing a first-time installation (you are not upgrading), and you are installing into the default product installation directories.
NOTE
If you are installing PATROL for Windows Servers to an existing PATROL Agent or Console environment that is not in the default installation directory, use Custom. Do not use Default. Default will automatically install the agent or console with PATROL for Windows Servers and overwrite your existing installation.
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First-time installation
With the Custom installation type, you can install individual components of the product. It requires that you specify all configuration information. This type is for any or all of the following situations: You want to install individual components rather than the entire product. You want to specify the following settings: I the port numbers that components use to communicate with each other I a security level greater than basic security I any other product settings that a user might want to change You are upgrading PATROL for Windows Servers from a previously installed version. You are installing into an existing PATROL environment that is not in the default installation directory.
With each installation type, you can always deselect any components that you do not want to install.
The installation utility offers two types of installations: Default and Custom. For a description of the two types of installations, see Default and custom installation types on page 49.
Installing for the first time

You can install PATROL for Windows Servers using either the Default or Custom installation type. Regardless of the type of installation you choose, you must repeat this installation process for each computer on which you want to install PATROL for Windows Servers.
NOTE
By default, the Default installation type configures the PATROL Agent to connect through port 3181. If you want to connect the agent from a different port, you must use the Custom installation type.
Before you begin

I
You first should install on a limited number of computers in the test environment, test the installation thoroughly, and then install in your production environment. You must have created the PATROL default account.
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If you want to install PATROL for Windows Servers on a computer running Windows 2000 with Citrix Metaframe, you must have access to a second computer that runs a browser that is supported by the installation utility.
To install using the default installation type 1 Close the Service Control Manager window and the Control Panel window. 2 From the PATROL for Microsoft Windows Servers CD or from an installation
image that has been electronically downloaded from an EPD site and extracted, run setup.exe. When installing on a Windows Server in application mode or with Citrix Metaframe installed, perform the following steps to launch the installation utility:
A From a command line, change to the directory where the installation utility is
located and enter the following command to change to installation mode:
change user/install
B Enter the following command to start the installation Web server

setup.exe -serveronly
A message box is displayed that shows the URL to use to connect to the installation Web server.
C On another computer with a browser, start the browser. D Connect to the installation Web server from the browser to start the installation
utility by using the URL that is displayed in the message box on the computer on which you are installing the product.
3 In the Welcome to the Installation Utility window, click Next to begin your
installation.
4 Review the license agreement, select Accept, and click Next to continue. 5 In the Select Installation Option window, select I want to install products on this
computer now and click Next to continue.
6 In the Select Type of Installation window, select Default and click Next to continue. 7 In the Specify Installation Directory window, accept the default directory and click
Next to continue.
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8 In the Select System Roles window, select any or all of the following roles to
indicate the components that you want to install and click Next:
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If you are installing to a computer that hosts or will host only a PATROL Console for Windows, select Console Systems. If you are installing to a computer that hosts or will host a PATROL Agent, select Managed Systems. If you are installing to a computer that hosts or will host the PATROL Central Operator Web Edition, or the PATROL Console Server select Common Services.
9 From the Select Products and Components to Install window, select components
that you want to install or accept the defaults and click Next.
10 In the PATROL Default Account Properties window, enter the user name and
password that you want to use for your PATROL default account and click Next. This window is displayed only when you are installing a product that requires a PATROL logon. You should have created this account manually before you began to install PATROL. (For more information, see Accounts on page 39.)
11 In the Review Selections and Install window, review your selections and, to make
changes, click Back or, to start installing, click Start Install. A status window opens that contains current messages, current milestones, and percentage complete.
12 When the status window reports that the installation is 100% complete, click Next
to view the results window. (Next does not appear until the installation is 100% complete.)
13 (Optional) In the results window, click View Log to review the details of the
installation.
14 Click Finish to close the installation utility. To install using the custom installation type 1 Close the Service Control Manager window and the Control Panel window. 2 From the PATROL for Microsoft Windows Servers CD or from an installation
image that has been electronically downloaded from an EPD site and extracted, run setup.exe.
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When installing on a Windows Server in application mode or with Citrix Metaframe installed, perform the following steps to launch the installation utility:
change user/install
B Enter the following commands to start the installation Web server:

setup.exe -serveronly
C On another computer with a browser, start the browser. D Connect to the installation Web server from the browser to start the installation
utility by using the URL that is displayed in the message box on the computer on which you are installing the product.
3 In the Welcome to the Installation Utility window, click Next. 4 In the Review License Agreement window, review the license agreement, select
Accept and click Next.
5 In the Select Installation Option window, select I want to install products on this
computer now and click Next.
6 From the Select Type of Installation Window, select Custom and click Next. 7 In the Specify Installation Directory window, enter the directory where the
products that you select will be installed and click Next. The PATROL product directory is appended to the path that you enter in this step. You will specify the PATROL product directory in step 10 on page 54.
8 In the Select System Roles window, select any or all of the following roles to
indicate the components that you want to install and click Next:
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If you are installing to a computer that hosts or will host a PATROL Console, select Console System. If you are installing to a computer that hosts or will host a PATROL Agent, select Managed System. If you are installing to a computer that hosts or will host the PATROL Central Operator Web Edition or the PATROL Console Server, select Common Services.
Chapter 2 Installing and migrating PATROL for Windows Servers 53
For more information about the PATROL consoles and PATROL Console Server or RTserver, see the following documents:
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PATROL Central Operator Web Edition Getting Started PATROL Central Operator Microsoft Windows Edition Getting Started PATROL Console Server and RTserver Getting Started
9 From the Select Products and Components to Install window, select the items that
you want to install, and click Next.
10 In the Provide the PATROL 3.x Product Directory window, enter in the PATROL
3.x Product Directory field the directory in which you want to install PATROL for Windows Servers as appropriate for your installation. This directory is appended to the base directory path that is shown in the BMC Products Installation Directory field entered in step 7 on page 51.
11 If the PATROL Default Account Properties window appears, enter the user name
and password that you want to use for your PATROL default account and click Next. This window is displayed only when you are installing a product that requires a PATROL logon. You should have created this account manually before you started the installation process. (For more information, see Accounts on page 39.)
12 In the Complete the Confirm BMC Product Startup Information window, perform
the following steps (this window does not appear if you are not installing into a managed system):
A In the Specify the Current Agent Port Number field, enter the port number that
you want the PATROL Agent to use. The default is 3181.
NOTE
If your previous installation used a different port number, change the default to the current port number for the PATROL Agent.
B In the Restart the PATROL agent automatically? field, click Yes or No. 13 In the Review Selections and Start Install window, review the selections and, to
make changes, click Back or, to start installing, click Start Install.
14 When the status window reports that the installation is 100% complete, click Next
to view the results window. (Next does not appear until the installation is 100% complete.)
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First-time installation using Distribution Server
15 (Optional) In the results window, click View Log to review the details of the
installation.
16 Click Exit to close the installation utility.

The PATROL for Windows Servers can be installed locally to a single computer or remotely to multiple computers using the Distribution Server. The details of how to install a product across an enterprise to multiple machines by using Distribution Server are beyond the scope of this book. However, this section does describe how to import the PATROL for Windows Servers product into the Distribution Server. It also provides a high-level overview of the enterprise installation process.
Distribution Server features

You use the Distribution Server to perform remote installations or uninstallations of BMC Software distributed systems products across multiple systems from a central location. With the Distribution Server you can perform the following actions:
I
Install, uninstall, upgrade, and reinstall products on remote systems from one central location. Create collections of products and system groups to distribute multiple products to multiple systems in one distribution. Schedule a distribution for a specific date and time. Maintain multiple product versions to be distributed. View reports to check distribution status, gather distribution data, and diagnosis problems.
To import PATROL for Windows Servers into the Distribution Server, perform the following tasks: Importing a CD or customized installation package into Distribution Server on page 56.
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Importing a CD or customized installation package into Distribution Server

This task describes how to import components into the Distribution Server for deployment to multiple locations.
Before you begin

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The customized installation packages that resulted from Creating an installation package of the migrated and merged KM on page 64 must be accessible to the Distribution Server. Ensure that you use the Distribution Server version 7.1.01 or later.
To import components in to the Distribution Server 1 Using the Distribution Server Manager, connect to the Distribution Server. 2 In the Distribution Server tab area, click the Components tab. 3 In the list area, click the Import button. 4 Navigate to the location where the components are located and click Next. 5 Select the directory that contains the Products directory (do not select the Products
directory itself). If the components are not accessible on a local drive, you can specify them by using the NFS name and path.
EXAMPLE
Assuming that you copied the CD image into a directory called merged_CD and then, after migrating your customizations and creating a customized installation package, you copied the updated package to the directory containing the CD image, the resultant directory structure would resemble merged_CD\Products\pokchm. You would select the directory merged_CD.
6 Select the check boxes for the components that you want to import and click OK. 7 Click Import to import the selected components.
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To remotely install PATROL for Windows Servers throughout your enterprise, use the instructions in the Distribution Server Getting Started Guide. For an overview of that process, see Installing with the Distribution Server (overview).
Installing with the Distribution Server (overview)

Once you have imported the PATROL for Windows Servers into the Distribution Server, you must perform the following tasks within the tool. The tasks can be grouped into three stages.
To set up products 1 Import components into the Distribution Server repository on the Components tab
of the Distribution Manager.
2 Arrange components in collections on the Collections tab of the Distribution

Manager.
3 Configure the collections on the Configurations tab of the Distribution Manager. To set up systems 1 Create accounts in the operating system of the computers to which you want to
distribute PATROL for Windows Servers.
2 Add accounts and create profiles for the systems on the Systems tab of the
Distribution Manager.
3 Add the systems and install the Distribution Client on the Systems tab of the
Distribution Manager.
4 Arrange systems in system groups on the Systems tab of the Distribution Manager. To distribute products 1 Distribute configurations of collections to system groups on the Distributions tab of
the Distribution Manager.
2 Run reports to review distributions on the Reports tab of the Distribution Manager.
For detailed instructions about how to perform remote installations with the Distribution Server, see the Distribution Server Getting Started Guide.
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Upgrading from an earlier version

If you have a previous version of PATROL for Windows Servers installed on the target computer, you have the following options for upgrading to the new version of PATROL for Windows Servers:
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Upgrading without saving KM customizations on page 62 Upgrading and preserving KM customizations on page 62
Figure 1 on page 61 describes the general process of upgrading to a new version of PATROL for Windows Servers and migrating any customizations.
Automatic migration of console and agent customizations

Only customizations to Knowledge Modules must be migrated. Whether you choose to save and migrate your KM customizations or not, the customizations you have made to the following components are preserved and incorporated into the new version automatically:
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agentsstored in the agent configuration file consolesstored in the console cache files
NOTE
Customized Knowledge Modules and PSL files are also stored in the cache but they are not automatically preserved and incorporated.
Determining whether you can migrate KM customizations

Before migrating customizations, you must determine whether or not your customizations to PATROL for Windows Servers can be migrated to the new version of PATROL for Windows Servers. See Table 11 to determine whether migration is supported for your current version of PATROL for Windows Servers. Table 11
Component PATROL for Windows Servers PATROL KM for Windows Operating System
Versions that you can migrate (Part 1 of 2)

Version 2.1.01 and later 3.5.06 and later
PATROL KM for Windows Domain Services 1.1.00 and later
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Table 11
Component
Versions that you can migrate (Part 2 of 2)

Version 1.5.00a, 1.5.01 and later 1.4.00 and later 1.1.00 and later 1.1.00 and later 1.2.00 and later 2.0.04 and later If you created .km files and parameters using an older version of this component, they will continue to work, even after loading the new KM.
PATROL KM for Microsoft Windows Active Directory PATROL History Loader KM PATROL KM for Microsoft Message Queue PATROL KM for Microsoft Cluster Server PATROL KM for Microsoft COM+ PATROL Wizard for Microsoft Performance Monitor and WMI
When the PATROL KM for Microsoft Windows Active Directory is installed on a server that has PATROL KM for Windows Domain Services 1.3.00, 1.4.00, or 1.4.01 installed, the application classes that begin with NT_AD are automatically disabled. These disabled application classes are recorded in the configuration variable /AgentSetup/disabledKMs.
Conditions for upgrading

Use Table 12 to help you choose an upgrade procedure. Table 12 Choosing an upgrade procedure
If you have this situation
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Use this procedure Upgrading without saving KM customizations
have not made any customizations to the KM files in your previous version of PATROL for Windows Servers want to overwrite customizations you made to the KM files with the default values of the new version of PATROL for Windows Servers have a currently installed version of PATROL for Windows Servers that cannot be migrated (See Table 11 on page 58)
Upgrading and preserving KM customizations
made customizations to the KM files in your previously installed version of PATROL for Windows Servers and want to save those customizations and migrate them to the new version of PATROL for Windows Servers
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Determining the location of PATROL

During the installation process, the PATROL installation utility records where it installs PATROL components in environment variables. To function properly, various components of the PATROL product require the information stored in these variables. Two important variables are PATROL_HOME and PATROL_CACHE. Throughout this section, all references to PATROL_HOME represent %PATROL_HOME% and all references to PATROL_CACHE represent %PATROL_CACHE%.
Default values for PATROL location variables

If you do not specify a location for the PATROL installation, the installer uses the following pre-programmed default locations and stores these locations in environment variables. Table 13
Variable PATROL_HOME PATROL_CACHE
Default values for PATROL location variables

Default value C:\Program Files\BMC Software\<PATROL_directory> %HOMEDRIVE%\%HOMEPATH%\<PATROL_directory>
Viewing environment variables set by PATROL

To view the value of PATROL_HOME, PATROL_CACHE and other environment variables, perform the following procedure:
Using the control panel 1 Select Control Panel using one of the following menu paths:
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Start => Settings => Control Panel. Start => Control Panel.
2 Open the System application. 3 Select the Advanced tab. 4 Click Environment Variables. 5 Scroll through the System Variable list box to view the variables.
The System application displays PATROL_CACHE only if it is set to a value other than its default value.
PATROL for Windows Servers upgrade scenarios

Figure 1 illustrates the following PATROL for Windows Servers upgrade scenarios.
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not migrating customizations migrating customizations manually migrating customizations then installing the product using one of the following tools: Common Installation Utility for local installations Distribution Server for remote installations
Figure 1
Upgrading overview for PATROL for Windows Servers

Upgrading without saving KM customizations on page 62 Installing over an existing PATROL for Windows Servers installation? Shut down agent and console, remove previous version from PATROL_CACHE and PATROL_HOME directories on agent and console computer. Install PATROL for Windows Servers using instructions in Installing for the first time on page 50
Saving customizations?
No
Yes
Yes No
Can you migrate?
No
Determining whether you can migrate KM customizations on page 58
Yes migrating manually

Import merged package into the Distribution Server and start installer using instructions in Importing a CD or customized installation package into Distribution Server on page 56.
Migrating customizations manually on page 66 Back up PATROL_HOME and PATROL_CACHE directories and note all customizations. Shut down agent and console, remove previous version of the product from PATROL_CACHE and PATROL_HOME directories on agent and console computers. Install PATROL for Windows Servers using instructions in on page 50. Manually change settings or PSL files to match your customizations for the previous version.
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Upgrading without saving KM customizations

If you do not want to save any customizations of .km files, PSL code, alarm thresholds, or events, you can simply install the new version of PATROL for Windows Servers over your previous version after moving or deleting PATROL for Windows Servers files from the PATROL_CACHE. See First-time installation on page 50 for instructions.
NOTE
Customizations applied using PATROL Configuration Manager or operator overrides are automatically saved in the agent configuration database. They will take effect automatically unless the parameter name or application name has changed. In either of those cases, you must reapply the customizations.
When installing PATROL for Microsoft Windows Servers over an existing version, if you stop PATROL services manually (not normally required) before running the installation program, stop the PatrolAgent service (PatrolAgent.exe) first, followed by any other PATROL services.
Upgrading and preserving KM customizations

Use the appropriate task in this section if you want to upgrade to the new version of PATROL for Windows Servers and you want to preserve any customizations you have made to the .km files in the previous version of PATROL for Windows Servers. You must first migrate your customizations from the old version of PATROL for Windows Servers to the new version, and then install the result into your environment. You should complete this process on a limited number of computers in the test environment first, test the merged KMs thoroughly, and then deploy them to your production environment.
NOTE
To upgrade and preserve customizations, you must either migrate your customizations manually or use the PATROL Migration Tools version 3.5 to create a customized installation package. If you are using the Distribution Server to install the merged customization package, ensure that you have the latest version of the product installed as well as any available patches.
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Preparing to upgrade
Whether you are upgrading and migrating customizations or simply upgrading, you must first back up the current installation. If the .kml file or any of the .km files for the new version of PATROL for Windows Servers has a different file name from the previous version, you must remove those files from the list of KMs that are preloaded on the PATROL Agent.
Before you begin

If you plan to migrate your customizations, determine whether you can migrate from a previous version of PATROL for Windows Servers. See Table 11 on page 58 to determine whether migration is supported for your current version of PATROL for Windows Servers.
To back up the current installation

Back up your customizations so that you can restore the current installation if you want to roll back your upgrade.
1 Shut down any PATROL Agents, consoles, and related services that are currently
running.
2 Ensure that no one is accessing any PATROL files or directories. 3 Perform a full backup of the directories where PATROL files are typically stored.
These directories are listed in the following table:
File type executables and data console customizations Directory PATROL_HOME for agent and console installation directories PATROL_CACHE for the console working cache

If you are migrating customizations manually, go to Migrating customizations manually on page 66.
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Migrating customizations with the PATROL Configuration Manager

BMC Software recommends that if you have customized KMs that these customizations should be migrated to PATROL Configuration Manager rulesets. PATROL Configuration Manager rulesets allow you to manage customizations to KMs, depending on the type of customization.
I
If you have localized parameters or global parameters that have customized poll times or thresholds, use the AS_CHANGESPRING KM to migrate these customizations into PATROL Configuration Manager rulesets as described in the PATROL Configuration Manager User Guide. If you have created custom recovery actions, follow these steps: 1. Ensure that you have made a record of your customizations and have backed up the customized files in the PATROL_HOME and PATROL_CACHE directories. 2. Uninstall the old version of PATROL for Microsoft Windows Servers. 3. Install the new version of PATROL for Microsoft Windows Servers as described in the section Installing for the first time on page 50. 4. Ensure that you have made a record of your custom recovery actions. 5. Use the Recovery Action Event Management commands as described in the PATROL Configuration Manager User Guide to migrate your custom recovery actions to the PATROL Configuration Manager.
Creating an installation package of the migrated and merged KM

After you have migrated and merged your customizations, you must create an installation package that can be used with the installation utility to install locally on one computer or with Distribution Server to install remotely on multiple computers.
1 Copy the entire contents of the PATROL for Windows Servers CD to a temporary
directory on a hard drive on a server. You can delete this temporary directory after you have successfully created an installable image.
2 Navigate to the packaged_results directory for the merged package and open the
.ppf file with a text editor. Write down the file name in the first line of the .ppf file. This file name is the name of the directory that you will look for in the Products
directory of the CD image.

3 Rename the packaged_results directory with the file name that you found in the .ppf
file in the previous step.
EXAMPLE
If pokckm/8.5.00/030107-233044 was listed in the first line of the .ppf file, you would use pokckm as the directory name.
4 Copy the renamed directory to the Products directory of the temporary directory
that you used in Step 1. You will be replacing the files there with the merged files that contain your customizations.
5 Copy the PATROL for Windows Servers CD image to the server that you will use
to install PATROL for Windows Servers.

I
Remove the files in the PATROL_CACHE directory by following the instructions in Moving files from the PATROL_CACHE directories. Install PATROL for Windows Servers from the target server by following the instructions in Installing for the first time on page 50. Import the customized version of PATROL for Windows Servers into the Distribution Server by following the instructions in Importing a CD or customized installation package into Distribution Server on page 56.
Moving files from the PATROL_CACHE directories

Before you install, you must move the current PATROL for Windows Servers files from the PATROL_CACHE directory for the console. If you do not, old product files in PATROL_CACHE are loaded instead of the newly installed files from PATROL_HOME. Copy the PATROL for Windows Servers files with the naming patterns shown in Table 14 to a directory outside the PATROL installation and delete them from PATROL_CACHE\knowledge and PATROL_CACHE\psl: Table 14
Component PATROL KM for Microsoft Windows OS
KM file naming patterns (Part 1 of 2)

Naming pattern
I I I
NT_* PATROL* RECOVERY* Com*
PATROL KM for COM+
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Table 14
Component
KM file naming patterns (Part 2 of 2)

Naming pattern
I I
PATROL KM for Microsoft Message Queue PATROL KM for Microsoft Windows Domain Services
MQ* MSMQ* MSDM* NT_* NTD_* AD* MWD* MCS* AS* EVENT* LOG* PMG* H*.km H*.psl History-* History_Loader* Hist* COM_DEB_* COM_STAT_* NT_WMI* NT_PERFMON*
I I I
PATROL KM for Microsoft Windows Active Directory PATROL for Microsoft Cluster Server PATROL KM for Event Management PATROL KM for Log Management PATROL History Loader KM
I I I I I I I I I I I I I I
I I
Migrating customizations manually

If you have made customizations to the PATROL Script Language (PSL) code, you must manually migrate those customizations. This task contains a procedure for manually migrating each kind of customization.
To migrate customizations to KM files manually 1 Ensure that you have made a record of your customizations and have backed up
the customized files in the PATROL_HOME and PATROL_CACHE directories.
2 Uninstall the old version of PATROL for Windows Servers. 3 Install the new version of PATROL for Windows Servers as described in the
section Installing for the first time on page 50.
4 Identify and record the coding changes, which represent your customizations, in
PATROL for Windows Servers by comparing the content of the ASCII files in the newly installed PATROL for Windows Servers version with the content of the customized ASCII files with the same name that is saved in the directory to which you moved the old version.
Installing PATROL KM for Microsoft Cluster Server
5 Incorporate your customizations to the new PATROL for Windows Servers by

performing the following steps:
A Restart the PATROL console. B Load the newly installed PATROL for Windows Servers. C Using a PATROL developer console, enter the customizations that you
identified in step 4 on page 66, one by one.
To migrate customized PSL code

Customizations made to PATROL Script Language (PSL) code are not automatically migrated. These customizations may be embedded in .km files or stored in separate .psl files. Migrate these customizations manually, using the following guidelines:
I
If you modified .psl files that were shipped by BMC Software, you must manually re-edit the PSL code in the new KM by using a PATROL developer console to reapply your changes. If you modified PSL code embedded in a .km file, that code will be overwritten when you install a new version of the product. You must manually edit the new .km files by using a PATROL developer console to reapply your changes. If you created a new PSL file (not shipped by BMC Software) outside of a .km file, Installing PATROL for Microsoft Cluster Server

Install the PATROL KM for Microsoft Cluster Server component only if you plan to monitor and manage a Microsoft server cluster. The PATROL KM for Microsoft Cluster Server can monitor your Micrososft Cluster Server environment using an external cluster-level agent or an internal cluster-level agent (CLA). To help you decide which of these options is best for your environment, Table 15 on page 68 provides you with the characteristics of each of these options.
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Table 15
Monitoring configuration options for PATROL KM for Microsoft Cluster Server

Characteristics The following statements apply to an external CLA configuration:
I I I
Monitoring configuration external CLA
allows you to use the same CLA to monitor multiple clusters maintains both the configuration and history files outside of the cluster; history is not interrupted during a failover requires a CLA computer that resides outside of the cluster
internal CLA
The following statements apply to an internal CLA configuration:

I I
I I I I
monitors only the underlying cluster does not provide an uninterrupted history; configuration and history files are stored on a local drive and, therefore, are not shared with the new quorum owner after a Cluster Group failover automatically replicates the configuration information to all the nodes in the cluster does not require a computer that resides outside of the cluster to run the CLA allows the KM to use the PATROL agent default account when certain requirements are satisfied easier to set up and configure
External cluster-level agent architecture

The external CLA uses a three-tier architecture, as shown in Figure 2 on page 69, and has components that you install inside and outside of a cluster. The external CLA uses a cluster-level agent machine that resides outside the cluster to collect data from the cluster nodes in all of the clusters you monitor. Although the external cluster-level agent can monitor one or more clusters, BMC Software recommends that you monitor no more than ten clusters from one clusterlevel agent for performance reasons. A cluster can be monitored by only one clusterlevel agent.
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Figure 2
PATROL KM for Microsoft Cluster Server with external CLA configuration
Cluster 1 Node 1
Install the PATROL KM for Microsoft Cluster Server and a PATROL Console here. Cluster 2 Node 1 Cluster-level agent computer
Install the PATROL KM for Microsoft Cluster Server, PATROL Agent, and OS KM here. Node 2
Install the PATROL KM for Microsoft Cluster Server, and PATROL Agent here.
Install the PATROL KM for Microsoft Cluster Server, PATROL Agent, and OS KM here. Node 2
Install the PATROL KM for Microsoft Cluster Server, PATROL Agent, and OS KM here.
Install the PATROL KM for Microsoft Cluster Server, PATROL Agent, and OS KM here.
Internal cluster-level agent architecture

The internal CLA uses a two-tier architecture, as shown in Figure 3. Figure 3 PATROL KM for Microsoft Cluster Server with internal CLA configuration
Install the PATROL Console here.
Cluster 1
Node 1 - quorum owner Install the Agent, MCS KM, and Microsoft Windows OS KM on all nodes in the cluster
Node 2
While the PATROL KM for Microsoft Cluster Server (MCS KM) is loaded on all of the agents on all of the nodes in the cluster, only the MCS KM on the quorum-owning node actively monitors the cluster.
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How to Install the PATROL KM for Microsoft Cluster Server

Before you begin installing the PATROL KM for Microsoft Cluster Server, you must have the following completed:
I I
know the user name and password of the cluster connection account installed the PATROL KM for Microsoft Windows OS and loaded the
NT_BASE.kml
installed the PATROL Agent
Cluster connection account

For each cluster, the cluster connection account (specified in the cluster administrator) must have the appropriate permissions and trusts to establish a session with the cluster. For more information about the cluster account, see PATROL KM for Microsoft Cluster Server account on page 44. You can verify that the cluster connection account has the appropriate permissions by logging into the cluster-level agent with the selected account and connecting to the cluster with either the Microsoft Cluster Administrator GUI or the cluster.exe command-line tool. For information about how the PATROL Agent supports an application in a cluster environment and what type of failover tolerance the agent provides, see the PATROL Agent Reference Manual.
Installation process
The PATROL KM for Microsoft Cluster Server installation process consists of the following tasks:
WARNING
Do not load the PATROL KM for Microsoft Cluster Server on a virtual agent.
1 Install the following components on each cluster node:

I I I
PATROL Agent PATROL KM for Microsoft Cluster Server PATROL KM for Microsoft Windows
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Considerations for using online Help
2 This task is only required if you are using an external CLA. Install the following
components on each computer that contains an external cluster-level agent:
I I
PATROL Agent PATROL KM for Microsoft Cluster Server
3 Install the PATROL KM for Microsoft Cluster Server on the computer that has
your PATROL Console. This component can exist on the same computer as the external cluster-level agent or on a cluster node.

If you plan to install the UNIX version of PATROL for Windows Servers on a PATROL Console for UNIX, you must install the supported version of the Help browser separately if it is not already installed.
Browser version required for viewing PATROL Console for UNIX Help
The appropriate one of the following browsers is required to view PATROL Help in PATROL version 3.x:
I I
UNIX: Netscape Navigator version 3.01 through 4.78 Red Hat Linux: Netscape Navigator version 4.x
PATROL Help does not support Netscape Navigator 6.0.
Installation requirement
You must install Netscape Navigator on the computer where the PATROL console resides. You can install Netscape anywhere on your UNIX computer as long as the binary is in the path.
Download location
Netscape Navigator is supplied by Netscape Communications Corp. You can locate the browser at http://home.netscape.com/download.
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Additional considerations for using online Help for UNIX

When you select Help from the PATROL Console for UNIX, it may take a few seconds for the Help browser to launch. Two windows will be displayed. First, the Netscape Navigator window is displayed as an icon, and then a browser window that contains the Help is displayed. In addition, you must be aware of the following restrictions:
I
Netscape Navigator displays warning messages when it is invoked multiple times within the same user account because of its file-locking mechanism. It will, however, continue functioning. By default, when Netscape Navigator starts, it uses a private color map. As a result, you might experience color flashing on your workstation. If so, you can set the value of PATROL_BROWSER so that the colormap option is not specified. However, some subsequent color requests might fail and the online Help will be improperly displayed. The Exceed for Windows product by Hummingbird Communication Ltd. may not always display the Help files properly.
Consult your Netscape Navigator documentation for specific platform requirements and restrictions.
Required environment variables settings for the browser

The LANG, PATH, and PATROL_BROWSER environment variables must be set for the Help browser to run properly. The following sections describe these variables.
LANG variable
The UNIX LANG environment variable must be set to C so that Netscape Navigator will work properly. Otherwise, you might experience product failures.
Type of shell Bourne Korn C Export command for LANG variable LANG=C export LANG export LANG=C setenv LANG=C
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PATH variable
The PATROL user account PATH variable must contain the location of the directory containing the Netscape files. If the directory containing the Netscape files is not in the path, add the directory to the PATROL user account path. This requirement applies only to the PATROL user account on the PATROL console computer.
Type of shell Bourne Korn C Export command for PATH variable PATH=$PATH:/netscape_location export PATH export PATH=$PATH:/netscape_location setenv PATH=$PATH:/netscape_location
PATROL_BROWSER variable
When PATROL starts the Help browser, it uses the command in the PATROL_BROWSER environment variable. As a default, the PATROL_BROWSER environment variable contains the following command:
Type of shell Bourne Korn C Export command for PATROL_BROWSER variable PATROL_BROWSER=netscape -display $DISPLAY -install -iconic export LANG export PATROL_BROWSER=netscape -display $DISPLAY -install iconic setenv PATROL_BROWSER=netscape -display $DISPLAY -install iconic
To use different arguments, set the value of PATROL_BROWSER to the appropriate string.
EXAMPLE
For a Korn shell: export PATROL_BROWSER=/usr/local/bin/netscape -raise
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Uninstalling PATROL for Windows Servers

To uninstall PATROL for Windows Servers, you can use the Windows Add/Remove Programs functionality or the installation utility that you used to install the product.
WARNING
If you use a different version of the installation program to uninstall the product than the version that you used to install the product, you might remove files that are needed to perform uninstallation of other BMC Software products.
Determining the version of the installation utility

To determine the version of the installer, perform the following procedure.
1 Access a command prompt and navigate to the appropriate location:

(Windows) <BMC_ROOT>\Uninstall (UNIX) <BMC_ROOT>/Uninstall
2 Type the following command and press ENTER.

(Windows) uninstall.exe -v (UNIX) ./uninstall.sh -v
Uninstalling PATROL for Windows Servers on Windows

You can use the option that is appropriate for what you want to uninstall to uninstall PATROL for Windows Servers. The following procedures describe how to uninstall products from a Windows environment and all related log files.
74
To uninstall individual products 1 From the Uninstall directory in your BMC Software product installation directory,
double-click uninstall.exe to launch the installation utility in uninstall mode.
NOTE
As an option, you can launch the installation utility in uninstall mode by choosing Start => Settings => Control Panel => Add/Remove Programs and double-clicking BMC Software Tools in the Add/Remove Programs Properties dialog box.
When installing on a Windows Server in application mode or with Citrix Metaframe installed, perform the following steps to launch the installation utility in uninstall mode:
change user/install
B Change to the Uninstall directory and enter the following command to start the
installation Web server:
uninstall.exe -serveronly
C On another machine with a browser, start the browser. D Connect to the installation Web server from the browser to start the installation
utility by using the URL that is displayed in the message box. The Welcome window is displayed. Click Next.
2 Select the installation directory from which you want to remove a product, and
click Next.
3 Select the product or products that you want to uninstall, and click Next. 4 Review your selections and click Uninstall.
After the uninstallation is complete, a window is displayed that tells you whether the uninstallation was successful.
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To retain log files and configuration files

This task describes how to uninstall the PATROL product but retain log files, which contain history for future analysis, and configuration files for redeployment.
1 Uninstall all products as described in To uninstall individual products on

page 75.
2 Locate the uninstall.ctl file in the following directory.

%PATROL_HOME%\Uninstall\Install\instdata
3 Open the uninstall.ctl file in a text editor, and edit the /BMC/Base variable to specify
the name of the directory from which you removed the products in step 1.
4 Open a command line prompt. 5 Change to the following directory.

%PATROL_HOME%\Uninstall\Install\ instbin
6 Enter the following command.

thorinst.exe -uninstall path to control file -log path to log file -output path to output log file
Use the following table to help determine the log file and output log file locations:
Option -log Description sends the log information to a standard log file This file contains all installation status information. -output sends the log information to an output log file Value any valid path and file name (with a .txt extension) If a space exists in the path, the entire path must be enclosed in quotation marks. any valid path and file name (with a .txt extension)
This file contains all messages about the If a space exists in the path, the entire path must be enclosed in quotation progress of the installation that are marks. normally sent to standard output.
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Example
If C:\Program Files\BMC Software is your product installation directory, you would change to the C:\Program Files\BMC Software\Uninstall\ Install\instbin directory and enter the following command:
thorinst.exe -uninstall C:\Program Files\BMC Software\Uninstall\Install\instdata\uninstall.ctl -log Z:\NetworkLogs\MyLogs.txt -output Z:\NetworkLogs\MyLogs.out
This action would remove all installation files and directories except those that are used by the utility at the time the uninstallation was performed. Log files, configuration files, and user-modified files would also be retained.
To uninstall all log files and configuration files

This task describes how to remove all PATROL products and related log files and configuration files from your Windows computer. Once these files have been removed, you cannot recover them unless you have made a back-up copy of the installation.
1 Uninstall all products as described in To uninstall individual products on

page 75.
2 Locate the uninstall-all.ctl file in the following directory.

%PATROL_HOME%\Uninstall\Install\instdata
3 Open the uninstall-all.ctl file in a text editor, and edit the /BMC/Base variable to
specify the name of the directory from which you removed the products in step 1.
4 Open a command line prompt. 5 Change to the following directory.

%PATROL_HOME%\Uninstall\Install\instbin
6 Enter the following command.

thorinst.exe -uninstall path to control file -log path to log file -output path to output log file
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Use the following table to help determine the log file and output log file locations:
Option -log Description Value
sends the log information to a standard any valid path and file name (with a .txt extension) log file This file contains all installation status information. If a space exists in the path, the entire path must be enclosed in quotation marks. any valid path and file name (with a .txt extension)
-output
sends the log information to an output log file
This file contains all messages about the If a space exists in the path, the entire progress of the installation that are path must be enclosed in quotation normally sent to standard output. marks.
Example
If C:\Program Files\BMC Software is your product installation directory, you would change to the C:\Program Files\BMC Software\Uninstall\ Install\instbin directory and enter the following command:
thorinst.exe -uninstall C:\Program Files\BMC Software\Uninstall\Install\instdata\uninstall-all.ctl -log Z:\NetworkLogs\MyLogs.txt -output Z:\NetworkLogs\MyLogs.out
This action would remove all installation files and directories. The files that were used to perform the uninstallation will be marked for deletion and will be removed when the computer on which the products were uninstalled is rebooted.
78

The following table lists other topics and where you can find them:
Topic overview of the PATROL for Windows Servers features Source of Information Chapter 1, Product components and capabilities
setting up and configuring PATROL for Chapter 3, Loading and configuring PATROL for Windows Servers Microsoft Windows Servers, and PATROL for Windows Servers component online Help instructions about how to access the KM menu commands, InfoBoxes and online Help information about PATROL for Windows Servers configuration variables and predefined rulesets listing of the KM included with each PATROL for Windows Servers component step-by-step procedures and detailed descriptions of the applications, parameters, and InfoBoxes Appendix A, Accessing menu commands, InfoBoxes, and online Help Appendix B, Agent configuration variables and rulesets Appendix C, PATROL for Microsoft Windows Servers .kml files PATROL for Windows Servers component online Help
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80
Chapter
Loading and configuring PATROL for Microsoft Windows Servers

3
This chapter provides information about how to begin using and configuring the PATROL for Microsoft Windows Servers components. The following topics are discussed in this chapter: Preparing to use PATROL for Windows Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Determining which KMs to load . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Determining which KMs to preload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Loading the PATROL for Microsoft Windows Servers KMs . . . . . . . . . . . . . . . . . 85 Preloading KMs on the PATROL Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Using wpconfig to remove KMs from the Agent preload list . . . . . . . . . . . . . . . . 89 Requirements for configuring from the PATROL Console. . . . . . . . . . . . . . . . . . . 91 Configuring the PATROL KM for Microsoft Windows OS. . . . . . . . . . . . . . . . . . . . . . 95 Enabling and disabling system monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Configuring Windows events monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Configuring service monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Configuring process monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Creating custom parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Viewing event logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Configuring recovery actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 About recovery actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Built-in native recovery actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Configuring built-in native recovery actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Configuring e-mail notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Using notification scripts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Defining notification servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Assigning notification servers for the remote agents. . . . . . . . . . . . . . . . . . . . . . . 128 Assigning notification targets for a PATROL alert. . . . . . . . . . . . . . . . . . . . . . . . . 130 Configuring the PATROL KM for Microsoft Active Directory . . . . . . . . . . . . . . . . . . 131 Creating new parameters with the PATROL Wizard for Microsoft Performance Monitor and WMI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Loading the PATROL Wizard for Microsoft Performance Monitor and WMI . 132 Creating performance monitor parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Creating WMI parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
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Configuring the PATROL KM for Log Management . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Stop and start monitoring all default log files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Stop monitoring a log file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Start monitoring a log file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Change the setup of a monitored file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Filter log file messages (create a search string) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Generate a custom event when a search string is identified . . . . . . . . . . . . . . . . . 142 Configure recovery actions for a log file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Configuring the PATROL KM for Microsoft Cluster Server . . . . . . . . . . . . . . . . . . . . 145 To configure the PATROL KM for Microsoft Cluster Server . . . . . . . . . . . . . . . . 146 Using the PATROL Adapter for Microsoft Office to view reports . . . . . . . . . . . . . . . 147 Displaying PATROL data by using the PATROL Adapter for Microsoft Office 147 How to use the PATROL Adapter for Microsoft Office . . . . . . . . . . . . . . . . . . . . . 148 Built-in report templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Unloading KMs from a PATROL console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Stopping preloaded KMs from running on the PATROL Agent . . . . . . . . . . . . . 154
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Preparing to use PATROL for Windows Servers

NOTE
In this chapter, the term Knowledge Module (KM) is usually equivalent to a .kml file. A .km file is equivalent to an application class, which is a subset of a KM or .kml file.
If PATROL for Windows Servers has not been installed, see Chapter 2, Installing and migrating PATROL for Windows Servers. After installing, return to this section for information about how to configure the components. Before configuring the PATROL for Windows Servers components, you should verify that the following software requirements are met:
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A supported version of a PATROL Console version 3.x and PATROL for Windows Servers must be installed on the computer you want to use for the PATROL Console. A supported version of the PATROL Agent and PATROL for Windows Servers must be installed on the computer you want to monitor and manage. If you are using PATROL Central Operator Microsoft Windows Edition or PATROL Central Operator Web Edition, the KMs that you want to use must be installed on the computer hosting the PATROL Console Server.
NOTE
For supported versions of PATROL products, see the release notes for the version of PATROL for Microsoft Windows Servers that you are installing.
You should also verify that you have access to all required information about the monitored domain controllers or Windows servers.
EXAMPLE
If you want to monitor the operating system, ensure that you have the PATROL Console and the PATROL KM for Windows OS installed on the console machine and the PATROL Agent and the PATROL KM for Windows OS installed on the agent machine.
Chapter 3 Loading and configuring PATROL for Microsoft Windows Servers
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Loading and preloading KMs

When you load a KM from the PATROL Console for Windows or the PATROL Console for UNIX, the KM files are loaded on all the PATROL Agents to which the console is connected. The KM icons appear in the console, usually under each agent icon, during discovery. Each PATROL Agent then collects data based on the instructions defined in the KM. Preloading KMs is a PATROL Agent feature that causes KM files to continue to run on the agent when no consoles are connected. KMs that are not preloaded collect data only while a PATROL console is connected to the PATROL Agent.
Determining which KMs to load

Before you can use the KMs that you have installed, the KM files must be loaded into the PATROL console so that the products applications, commands, and parameters appear in the PATROL console. Table 16 lists the KM files in this product that you can load. You can find the steps for loading KM files in Loading the PATROL for Microsoft Windows Servers KMs on page 85.
Determining which KMs to preload

Preloaded KMs collect data as long as the PATROL Agent runs, even when no PATROL console is connected. When you view a preloaded KMs data collection history, you will not see any gaps that would otherwise occur (because of the consoles absence). By default, no .kml files are preloaded on the PATROL Agent. To use the .kml files described in Table 16, add them to the preload list for the appropriate PATROL Agents and load them on the console. You can find the steps for loading and preloading KMs in the following sections:
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Loading the PATROL for Microsoft Windows Servers KMs on page 85 Preloading KMs on the PATROL Agent on page 88
Table 16
.kml file COM.kml
PATROL for Microsoft Windows Servers .kml files (Part 1 of 2)

Component PATROL KM for Microsoft COM+ PATROL History Loader KM PATROL KM for Microsoft Message Queue PATROL KM for Windows OS Description loads application classes to monitor COM+ packages loads application classes to monitor PATROL KM parameter history loads application classes to monitor Microsoft Message Queue (MSMQ) loads application classes to monitor the operating system
HISTORY.kml MSMQ.kml NT_LOAD.kml
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Table 16
.kml file
PATROL for Microsoft Windows Servers .kml files (Part 2 of 2)

Component Description loads the application classes to monitor Active Directory loads application classes to monitor the domain controller resources
MWD_ACTIVE_Dire PATROL KM for Windows Active ctory_MN.kml Directory NTD.kml MCS_Load.kml PATROL KM for Windows Domain Services
PATROL KM for Microsoft Cluster Server loads application classes that are used to monitor Microsoft server clusters loads application classes that are required to use the PATROL PerfMon and WMI Wizard loads application classes required to configure alerts, such as e-mail or paging notifications loads application classes required to configure log monitoring
NT_PERFMON_WIZ PATROL Wizard for Microsoft ARD.kml Performance Monitor and WMI EVENT_MANAGEM PATROL KM for Event Management ENT.kml LOG.kml PATROL KM for Log Management
Loading the PATROL for Microsoft Windows Servers KMs

This section provides instructions for loading the PATROL for Microsoft Windows Servers KMs on each of the PATROL consoles.
Before you begin

Make sure you have met the following requirements:
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the components that you want to load on the agent and console computers are installed the agents to which you want to load components are running the PATROL Console is running
To load KMs on the PATROL Console for Windows Servers 1 Choose File => Load KM from the PATROL Console menu bar. 2 Select one or more of the .kml files in Table 16 on page 84 that correspond to the
components that you want to load. For detailed information about the application classes that are loaded with these .kml files, see PATROL for Microsoft Windows Servers .kml files on page 244.
3 Click OK.
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NOTE
If you have installed PATROL KM for Microsoft Windows OS over a previous version, the first time you load the KM, several minutes may be required to migrate forward existing configuration settings. If the KM icons do not appear within 10 minutes, open and read the information in the PATROL system output window.
NOTE
Unless you are an advanced PATROL user, use the .kml files to load product component files. Loading individual .km files can break the interdependencies between the .km files.
To load the KM on a PATROL Console for UNIX 1 Choose File => Load KM from the PATROL Console menu bar. 2 Select one or more of the .kml files in Table 16 on page 84 that correspond to the
components that you want to load. For detailed information about the application classes that are loaded with these .kml files, see PATROL for Microsoft Windows Servers .kml files on page 244.
3 Click Open. NOTE

If you have installed PATROL KM for Microsoft Windows OS over a previous version, the first time you load the KM, several minutes may be required to migrate forward existing configuration settings. If the KM icons do not appear within 10 minutes, open and read the information in the PATROL system output window.
NOTE
Unless you are an advanced PATROL user, use the .kml files to load product component files. Loading individual .km files can break the interdependencies between the .km files.
To load the KM on PATROL Central Operator - Windows Edition 1 In the Common Tasks tab of the Operator Console Module Taskpad, click the Load
Knowledge Module(s) icon.
PATROL Displays the Load Knowledge Module(s) Wizard.
2 To start the wizard, click Next.
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3 From the Managed System screen, select the managed system that you want to
load KMs on.
4 From the Knowledge Modules screen, select the KMs that you want to load. For
detailed information about the application classes that are loaded with these .kml files, see PATROL for Microsoft Windows Servers .kml files on page 244.
5 Click Finish.
The KMs that you selected are loaded on the managed system, added to your management profile, and displayed in the PATROL Central Operator tab.
To load the KM on PATROL Central - Web Edition

PATROL Central - Web Edition has a Loading KMs feature that enables you to control which KMs are loaded on which computers.
1 From the Monitored Systems page, click the Load/Unload KMs button.
The Load KMs page opens, listing each computer on which a PATROL Agent has been installed.
2 Select the computers on which you want to load KMs, and click Next.
The Load KMs page displays a list of available .km and .kml files. If you selected more than one computer, the only .km and .kml files that are listed are the ones that have been installed on all of the selected computers. If a particular .km or .kml file was installed only on one computer, you must choose that computer by itself to load the file.
3 Select the .km or .kml files that you want to load. 4 Click Finish.
PATROL loads the selected KMs on the selected computers.
NOTE
If you want to load a .km or .kml file that was not listed in Step 2, ensure that the KM is installed on the appropriate computer and select only that computer in Step 2.
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Preloading KMs on the PATROL Agent

If you want your KMs to continue collecting data even when no console is running, you must preload your KMs on the PATROL Agent. A preloaded KM is a KM that is loaded by the PATROL Agent at startup and runs as long as the PATROL Agent runs. To preload a KM, add it to the agents preload list. You can update the preload list by using one of these methods:
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use the PATROL Configuration Manager to apply one of the predefined rulesets to the PATROL Agent (see PATROL for Microsoft Windows Servers rulesets on page 219) using the wpconfig or xpconfig utility
Preloading using the wpconfig utility

This section describes how to use the wpconfig utility to preload KMs on the PATROL Agent. For information about the wpconfig ir xpconfig utility, see the PATROL Agent Reference Manual.
Before you begin

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The PATROL Agent must be running. The wpconfig utility must be installed on a computer that can access machines that are running the PATROL Agent over the network. You must have permission to modify the configuration change file (.cfg).
To use wpconfig to preload a KM from the PATROL Console for Microsoft Windows 1 From a Windows command window, type wpconfig.
The wpconfig window is displayed.
2 From the menu bar, choose Tools => Get Configuration.

The Get Configuration dialog box is displayed.
3 In the Host Name field, enter the name of a computer that is hosting the PATROL
Agent and click OK. The wpconfig utility gets the PATROL Agents configuration.
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4 In the left pane, click the AgentSetup folder.

The variables in the AgentSetup folder are displayed in the right pane.
5 Scroll down the variable list and double-click the preloadedKMs variable.
The Modify Variable dialog box is displayed.
6 In the Change Entries field, double-click the highlighted REPLACE line.

The Change Entry dialog box is displayed.
7 In the Type field, leave REPLACE. 8 In the Value field, use the comma-separated format without spaces to type the
names of the .kml files that you want to preload. See Appendix C, PATROL for Windows .kml files for a list of the KMs that are available in this product. For example, a valid and typical preloaded KMs list is as follows:
NT_BASE.kml,COM.kml,NT_PERFMON_WIZARD.kml
9 Click OK.
The Change Entry dialog box closes.
10 In the Modify Variable dialog box, click OK to close the box. 11 From the Tools menu, choose Apply Configuration.
The Apply Configuration dialog box is displayed, listing the PATROL Agent host name to which you are connected.
12 Click OK to apply your updated configuration to the PATROL Agent. 13 Save your changes to the configuration change file by clicking the Save button. 14 Close the wpconfig window.
Using wpconfig to remove KMs from the Agent preload list

If you want to remove a KM or application class so that it no longer runs on the PATROL Agent, remove the corresponding .kml or .km file from the agent preload list, as described in this task.
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Before you begin

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The PATROL Agent must be running. The wpconfig utility must be installed on a computer that can access machines that are running the PATROL Agent over the network. You must have permission to modify the configuration change file (.cfg).
To use wpconfig to remove a KM from the preload list in the PATROL Console for Microsoft Windows 1 From a Windows command window, type wpconfig.
The wpconfig window is displayed.
2 From the menu bar, choose Tools => Get Configuration.

The Get Configuration dialog box is displayed.
3 In the Host Name field, enter the name of a computer hosting the PATROL Agent
and click OK. The wpconfig utility gets the PATROL Agents configuration.
4 In the left pane, click the AgentSetup folder.

The variables in the AgentSetup folder are displayed in the right pane.
5 Scroll down the variable list and double-click the preloadedKMs variable.
The Modify Variable dialog box is displayed.
6 In the Change Entries field, double-click the highlighted REPLACE line.

The Change Entry dialog box is displayed.
7 In the Type field, leave REPLACE. 8 In the Value field, delete the .kml file names that you want to remove from the
preload list. See Appendix C, PATROL for Windows .kml files for a list of the KMs that are available in this product.
9 Click OK to close the Change Entry dialog box. 10 Click OK to close the Modify Variable dialog box.
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11 From the Tools menu, choose Apply Configuration.

The Apply Configuration dialog box is displayed.
12 Click OK to apply your updated configuration to the PATROL Agent. 13 Save your changes to the configuration change file by clicking the Save button. 14 Close the wpconfig window.
Requirements for configuring from the PATROL Console

When using the PATROL Console to configure or manage the PATROL KM for Microsoft Windows OS, verify that the console connection account, the account that you use to connect to the agent, meets the following requirements:
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is a member of the local Administrators group on the agent computer has the right Log on as a Batch Job assigned
If the console connection account does not meet these requirements, the features described in Table 17 are not available. Table 17
KM PATROL KM for Microsoft Active Directory
Console functionality that requires local admin rights (Part 1 of 4)

Functionality Running the AD Operations report Menu command AD Operations Report Behavior System Output details the need for a sufficient connection account. One can grant read/write permission to the connection account to %PATROL_HOME%\Patrol\tmp for this to work or add the connecting user to the Server Operators group on the agent machine. Message is displayed with failure to remove account information.
Deleting account information
Delete Access Information
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Table 17
KM

Functionality Menu command Availability Report Behavior A blank report is displayed. This report uses Agent history data. Give the connecting account full access to the %PATROL_HOME%\tmp directory structure A blank report is displayed. Give full access to the %PATROL_HOME%\tmp directory structure to the connecting account. A blank report is displayed. Give the connecting account full access to the %PATROL_HOME%\tmp directory structure A message is displayed detailing the inability to access the resource. Add the connecting account to the built-in Administrators group on the Agent machine. Message is displayed indicating inability to access service. Add the connecting account to the built-in Administrators group on the Agent machine. Report is blank. Give the connecting account full access to the %PATROL_HOME%\tmp directory structure, or add the account to the Server Operators group on the Agent machine.
PATROL KM for Running an Windows Domain availability report Services with the Remote Servers KM Running a Server Information report with the Remote Servers KM Displaying information about a user using the Users KM Stopping or Starting the WINS service
Server Information Report
Display User Information
Start/Stop WINS Service
Starting or stopping the DFS service
Start/Stop DFS Service
Running the DFS Operations report
DFS Operations Report
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Table 17
KM

Functionality Menu command Start/Stop Replica DFS Service Behavior Message is displayed indicating inability to access service. Add the connecting account to the built-in Administrators group on the Agent machine. Users are not disconnected. Add the PATROL Agent default account to the Account Operators, Print Operators or Server Operators built-in group. Message is displayed indicating inability to access database. Add the connecting account to the built-in Administrators group on the Agent machine. Message is displayed indicating inability to access service. Add the connecting account to the built-in Administrators group on the Agent machine. A message is displayed detailing the inability to access the resource. Add the connecting account to the built-in Administrators group.
PATROL KM for Starting or stopping Windows Domain the DFS Replica Services, continued service Disconnecting DFS users
View/Disc. Connected Users
Compressing the DHCP database
Compress DHCP Database
Starting or stopping the DHCP service
Start/Stop DHCP Service
Stopping or Starting the DNS service
Start/Stop DNS Server Service
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Table 17
KM

Functionality Configuring Blue Screen KM (NT_BSK) system recovery actions Menu command Set System Recovery Actions Behavior A pop-up window displays a message stating that the connecting user must have administrator privileges. The KM prompts you to supply an administrative account that includes the user right Log on as batch job on the PATROL Agent machine. For more information, see Supplying an impersonation account on page 95. Managing Windows services, such as starting and stopping services or changing service startup properties Manage Windows Operating System Services The KM prompts you to supply an administrative account that includes the user right Log on as batch job on the PATROL Agent machine. For more information, see Supplying an impersonation account on page 95. You can view event logs, other than the security event log, but you cannot change properties. Add the right Manage Auditing And Security Log to the agent account and the console connection account. The KM prompts you to supply an administrative account that includes the user right Log on as batch job on the PATROL Agent machine. For more information, see Supplying an impersonation account on page 95 Viewing server-based reports OS Reports Start/Stop DTC Service Blank Microsoft Excel spreadsheets are displayed. Access Denied message is displayed. Add the connecting account to the built-in Administrators group on the Agent machine. An unable to view message is displayed. Add the connecting account to the built-in Administrators group. Access Denied message is displayed. Add the connecting account to the built-in Administrators group on the Agent machine.
Configuring Windows Configure Operating operating system System Quotas quotas
Viewing the Windows Windows Event security event log Viewer
Managing Windows event logs
Windows Event Viewer
PATROL KM for COM+
Starting or Stopping the DTC
Viewing application properties PATROL KM for MSMQ Starting or stopping the MSMQ service
View application properties Start/Stop MSMQ Service
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Configuring the PATROL KM for Microsoft Windows OS
Supplying an impersonation account

On Windows 2000, the user right Act as part of the operating system is also required by the PATROL Agent when it impersonates an account. That is, when it uses an account that you enter to perform the requested action. If the agent default account has this right and it has the user right Log on as batch job, but PATROL still cannot perform the request, you may need to also assign the user right Bypass traverse checking to the PATROL Agent default account.

The following section describes how to configure key features of the PATROL KM for Microsoft Windows OS. For more detailed step-by-step configuration instructions, see the PATROL KM for Microsoft Windows OS online Help. For information about PATROL KM for Microsoft Windows OS configuration tasks, see the referenced sections in Table 18 on page 95. For more information about accessing KM menu commands, see Accessing KM commands and InfoBoxes on page 186. Table 18
Tasks configure Windows event monitoring
PATROL KM for Microsoft Windows OS configuration tasks

Menu command From the PATROL Console, access the Windows Event application and choose the KM menu command Configure Windows Event Monitoring. Page 97
configure service monitoring From the PATROL Console, access the Services application and choose the KM menu command Configure Service Monitoring. configure process monitoring configure built-in recovery actions create custom parameters From the PATROL Console, access the Processes application and choose the KM menu command Configure Manual Process Monitoring.
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109
From the PATROL Console, access the host application and 120 choose the KM menu command Configure Recovery Actions. From the PATROL Console, access the CompositesColl application and choose the KM menu command Create Expressions. From the PATROL Console, access the Windows Event application and choose the KM menu command Windows Event Viewer. 115
view event logs
115
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Enabling and disabling system monitoring

This section describes how to enable and disable the monitoring of basic server systems. By default, the monitoring for all discovered systems is enabled. To disable or enable monitoring, use the menu command shown in Table 19. The menu command displays a dialog that allows you to exclude or include systems from monitoring. For additional instructions, click the Help button available on the dialog. Table 19
System processors
Enabling and disabling system monitoring

To enable or disable
Monitored by default
all processors discovered on the From the PATROL Console, access the Processors application system and choose the KM menu command Enable-Disable Processor Monitoring. all physical disks discovered on From the PATROL Console, access the Physical Disks the system application and choose the KM menu command Enable-Disable Physical Disk Monitoring. all logical disks discovered on the system From the PATROL Console, access the Logical Disk application and choose the KM menu command Enable-Disable Logical Disk Monitoring. To monitor logical disks, PerfMon counters must be enabled. For more information, see Monitoring logical or physical disk drives.
physical disks logical disks
pagefiles
all pagefiles discovered on the system all event logs listed in the registry
From the PATROL Console, access the Pagefiles application and choose the KM menu command Enable-Disable Pagefile Monitoring. From the PATROL Console, access the Windows Events application and choose the KM menu command Enable-Disable Windows Event Log Monitoring. To monitor the security event log, the PATROL Agent default account must have the user right Manage auditing and security log.
event logs
network protocols network interfaces printers
all network protocols that are installed on the system all network interfaces discovered on the system all printers discovered on the system
From the PATROL Console, access the Network Protocols application and choose the KM menu command Enable-Disable Protocol Monitoring. From the PATROL Console, access the Network Interfaces application and choose the KM menu command Enable-Disable Network Interface Monitoring. From the PATROL Console, access the Printers application and choose the KM menu command Enable-Disable Printer Monitoring.
job objects
all job objects discovered on the From the PATROL Console, access the Job Objects application system and choose the KM menu command Enable-Disable Job Object Monitoring.
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Monitoring logical or physical disk drives

If no data appears for the NT_LOGICAL_DISK application class, run one of the following diskperf commands from a command-line window to ensure that the Microsoft diskperf counters are enabled:
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diskperf -yv for Windows 2000 (restart required) diskperf -y for Windows Server 2003 (no restart required)
For the platforms shown above, Microsoft requires that you restart the system after running the diskperf command. For more information, see Microsoft Knowledge Base article Q262937, PRB: RegQueryValueEx() May Not Return Disk Performance Counters.
Configuring Windows events monitoring

To monitor for specific Windows events, PATROL allows you to create event filters. Event filters specify the type of events to monitor and how to monitor them. You can create event filters by specifying the types of events that you want to monitor based on the events source, ID, type, and content. However, before you can create a filter for a Windows event, you must enable the monitoring of that Windows event log. If the events you wnat to monitor have unregistered sources, but you can manually add those events. Once you have enabled the monitoring of the Windows Events, you can set up a filter to scan the event log for specific events. For example, you might want to monitor the WinMgmt events. The event filter options provided using the Configure Windows Event Monitoring => Create Filter or => Modify Filter menu commands from a Windows Event instance enable you to set up the monitoring of an event in many different ways. You can remove a Windows event filter at any time, and you can turn off an event filter. See the following topics for more information:
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Enable and disable monitoring of Windows events on page 98 Display events with unregistered sources on page 98 Example: creating an event filter to monitor WinMgmt events on page 99 Event filter options on page 99 Turning off an event filter on page 106
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Enable and disable monitoring of Windows events

Before you can create an event filter, you must enable the monitoring of the Windows event log. By default, all Windows event logs are monitored if they are registered in the Windows registry at the following location: HKLM\SYSTEM\CurrentControlSet\Services\Eventlog To enable or disable Windows event log monitoring, access the Windows Events application and choose the KM menu command Enable-Disable Windows Event Log Monitoring.
Display events with unregistered sources

When using the PATROL KM for Microsoft Windows OS graphical interface to create an event filter, the events that you choose to monitor must have registered event sources. Unregistered sources do not appear in the interface. To work around this problem, follow these steps to display an unregistered source in the interface so that it can be selected.
1 Using the Configure Windows Event Log Monitoring => Create Filter menu
command, create a new filter. In the Create Filter dialog box, select the Filter Property - Source, and deselect the option to Automatically include new sources. This sets the following agent configuration variable to 0:
/PSX__P4WinSrvs/PWK__PKMforMSWinOS_config//EventLogMonitoring/eventlog/Ev entFilters/filtername/IncludeAllSources
2 Using PATROL Configuration Manager or the wpconfig utility, manually add the
unregistered event source to the following agent configuration variable.
/PSX__P4WinSrvs/PWK__PKMforMSWinOS_config//EventLogMonitoring/eventlog/Ev entFilters/filtername/SourceList/list
3 Apply the change to the PATROL Agent.
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Example: creating an event filter to monitor WinMgmt events

Assume that you want to create an event filter that monitors for the following events: Table 20
Event type Error
Event filter events:example

Event Event source category WinMgmt None Event ID 37 Description WMI ADAP was unable to load the perfproc.dll performance library due to an unknown problem within the library: 0x0 ADAP was unable to process the perfproc.dll performance library due to a time violation in the collect function WMI ADAP was unable to process the perfproc.dll performance library due to a time violation in the open function
Error
WinMgmt
None
41
Error
WinMgmt
None
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You want to be notified immediately when these particular events occur. However, you want to be notified only when the event is related to the perfproc.dll performance library, not any other performance counter libraries. In addition, you do not want to be flooded with events, so if these events are generated multiple times within a short period, you want to be notified only once. Finally, if these events are detected, you want PATROL to remain in alarm until the alarm is acknowledged by an operator. Using the Event filter options presented in the Configuring Windows Event Monitoring => Create Filter dialog boxes, you can create a filter with all of the properties proposed in this example.
Event filter options

When you choose the Configure Windows Event Monitoring => Create Filter or => Modify Filter menu commands from a Windows Event instance, you are presented with several filter options. Table 21 on page 100 provides you with the name, description, and associated configuration variables for the event filter options you can select.
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Table 21
Option
Event filter options (Part 1 of 7)

Description A unique name that represents the event filter. If you change the filter name, you will lose the historical data stored under the old name. The filter name must contain fewer than 127 characters. Configuration variables child_list For more information, see Using the child_list variable on page 234. FilterDescription
Filter name
Description
A description of the event filter. You can change the description at any time.
Report the number If you select this option, PATROL monitors the number of of events.... events that match the filter criteria during each collection cycle. Depending on which event types the filter monitors, the following parameters are used to report this data:
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EventReport
ELMError ELMWarning ELMInformation ELMStatus ELMSuccessAudit ELMFailureAudit ELMOtherTypes
Notify PATROL immediately....
NA If you select this option, PATROL immediately updates the appropriate parameter when an event matches the filter criteria. Depending on which event types the filter monitors, the following parameters are displayed in an alarm state when an event matches the filter:
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ELMErrorNotification ELMFailureAuditNotification ELMNotification (This parameter is active only when you have selected both of the following options: Notify immediately and consolidate event types. For more information, see the description in Event Type tab section of this table.) ELMWarningNotification
For more information about these parameters, see the PATROL KM for Microsoft Windows OS online Help. Source filter properties Source Select/Deselect source(s) for this filter Registered sources for which events can be monitored applications running on the server that PATROL is currently monitoring NA SourceList/list
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Table 21
Option

Description Configuration variables
Automatically Include New Sources Disable Case Sensitivity Select Event Types to monitor Consolidate event types...
If you select this option, this event filter automatically monitors IncludeAllSources any new applications that are added to the system If you select this option, the event filter makes filter comparisons FilterDisableCase in a case-independent manner the Windows event types monitored by this event filter If you select this option, events of different types (Warning, Information, and Error, for example) are reported using one parameter: ELMStatus (or ELMNotification if you have also chosen to be notified immediately when the event occurs). If you want to have separate parameters for each event type that can alarm independently, deselect this option. EventType ConsolidateEventTy pes
Event Type filter properties
Event ID filter properties EventIdList/list Enter a Windows The Microsoft Windows event IDs that you want to monitor Event ID or a range with this filter. of IDs To specify a range of event IDs, separate the beginning and ending of the range with a dash. For example, to monitor events 100 through 200, enter 100-200. Include all specifies that all of the Windows event IDs in the list are Windows event IDs monitored by the event filter in the list IncludeAllEventIds
IncludeAllEventIds specifies that all of the Windows event IDs except those in the Include all Windows event IDs list are monitored by the event filter except those in the Select this option when there are certain event IDs that you are list not interested in monitoring and you want to exclude them from the event filter. Event Handling filter properties Annotate graph parameter... annotates the PATROL parameter graphs associated with this event filter with information about the event You can display the annotations by placing the cursor over the graph data points. Annotation
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Table 21
Option

Description writes details about the events that occur to a parameter Depending on which event types the filter monitors, the following parameters are used to report this data:
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Configuration variables EventReport
Write event details...
EvRptOfError EvRptOfFailureAudit EvRptOfInformation EvRptOfStatus EvRptOfSuccessAudit EvRptOfWarning ELMRptOfOtherTypes ELMRptOfNotification (This parameter is active only when you have selected both of the following options: Notify immediately and consolidate event types. For more information, see the description in Event Type tab section of this table.)
For more information about these parameters, see the PATROL KM for Microsoft Windows OS online Help. Use event details... saves information about the event in the agent configuration variable RetainEventDescriptions so that you can use this information in recovery actions For example, if you create a recovery action that generates an e-mail when the event filter alarms, you could include the event description in the e-mail. If you do not use recovery actions or do not plan to use them, deselect this option to limit use of the agent database space. RetainEventDescripti ons
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Table 21
Option

Description When you select this option, PATROL reports a single event when the event occurs many times within a short period. Example For example, if you select to report multiple events as one event if 10 events occur within 3 seconds, then if 20 events occur in 2 seconds, the event filter generates an alarm. However, if only 5 events occur in 2 seconds, the event filter does not alarm. Consolidating event types If you select this option, event consolidation is also enabled. This means that events of different types (Warning, Information, and Error, for example) are reported using one parameter, ELMStatus (or ELMNotification if you have also chosen to be notified immediately when the event occurs). Annotation details Even though one data point may represent multiple events of different types, the data point annotation contains information about each of the events that occurred. For more information about event consolidation, see the description for the Event Type tab in this table. Resetting to default setting To return to the default setting, which is not reporting multiple events as one event and not consolidating events, enter 0 as the number of times that the event occurs. Configuration variables ConsolidationNumbe r and ConsolidationTime
Report multiple events...
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Table 21
Option

Description
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Configuration variables AcknowledgeBy
Acnowledge Alarms
Automatically change state to OK ... If you select this option, PATROL returns the filter to an OK state if the events you are monitoring do not occur during the next collection cycle.
Remain in alarm until ... If you select this option, PATROL keeps the filter in alarm until an operator manually acknowledges the alarm.
Change state when the following event ... If you select this option, PATROL changes the filter state from an alarm state to an OK state when the criteria of a second event filter are met. Requirements for using: You must create an event filter that monitors for the required event and select that event filter from the drop-down list. In addition, the event filter must be configured to notify PATROL immediately when an event matches the filter criteria.
Advanced properties - Users UserList/list Enter the user the user ID of a user whose events you want to monitor associated with the event The user name cannot include commas. When entering a user whose name includes special characters that are used in regular expressions, such as a dollar sign ($), a period (.), a parenthesis (), or a slash (/), you must escape each special character with a slash. For example, if the user name is $Smith, you must enter the category as \$Smith. Include all users in specifies that all of the user IDs in the list are monitored by the the list event filter Include all users except those in the list specifies that all of the user IDs except those in the list are monitored by the event filter Select this option when there are certain user IDs that you are not interested in monitoring and you want to exclude them from the event filter. Disable Case Sensitivity If you select this option, the event filter makes filter comparisons FilterDisableCase in a case-independent manner IncludeAllUsers
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Table 21
Option

Description Configuration variables CategoryList/list
Advanced properties -- Category Enter the category the event category that you want to monitor with this event associated with the filter event Categories are defined by the application that generates the event. The category name cannot include commas. When entering a category whose name includes special characters that are used in regular expressions, such as a dollar sign, a period, or a parenthesis, you must escape each special character with a slash. For example, if the category name is (100), you must enter the category as $100$. Include all categories in the list Include all categories except those in the list specifies that all of the categories in the list are monitored by the IncludeAllCategories event filter specifies that all of the categories except those in the list are monitored by the event filter Select this option when there are certain categories that you are not interested in monitoring and you want to exclude them from the event filter. Disable Case Sensitivity Enter strings If you select this option, the event filter makes filter comparisons FilterDisableCase in a case-independent manner The text strings that you want to monitor with this event filter The text string cannot include commas. When entering strings which include special characters that are used in regular expressions, such as a dollar sign ($), a period (.), a parenthesis (), or a slash (/), you must escape each special character with a slash. For example, if the user name is $Smith, you must enter the category as \$Smith. Include all strings in the list Include all strings except those in the list specifies that all of the strings in the list are monitored by the event filter specifies that all of the strings except those in the list are monitored by the event filter Select this option when there are certain strings that you are not interested in monitoring and you want to exclude them from the event filter. Disable Case Sensitivity If you select this option, the event filter makes filter comparisons FilterDisableCase in a case-independent manner StringList/list IncludeAllStrings StringList/list IncludeAllCategories
Advanced properties - Strings
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Table 21
Option

Description the regular expression that is used as a criteria for including or excluding sources to be monitored with the Windows event filter. If you have configured the sources for the filter and an event occurs, the event is matched with the configured source list. If the source generating the event does not exist in the configured source list, the source generating the event is compared with the specified regular expression. Configuration variables SourceList/list
Advanced properties - Enter a Regular Expression for Source Enter a Regular Expression for Source
For example, if the sources are Norton AntiVirus Client or Symantec AntiVirus Client, the regular expression should be configured as ^(Norton|Symantec) AntiVirus Client.
For more information about using regular expressions, see Using regular expressions on page 110. Advanced properties - Enter a Regular Expression for Event ID Enter a Regular the regular expression that is used as a criteria for including or Expression for Event excluding event IDs to be monitored with the Windows event ID filter. If you have configured the event IDs for the filter and an event occurs, the event is matched with the configured event ID list. If the event ID does not exist in the configured list, the event ID is compared with the specified regular expression. For more information about using regular expressions, see Using regular expressions on page 110. EventIdList/list
Turning off an event filter

You can temporarily turn off an event filter and then turn it back on at a later time. To turn an event filter on or off, edit the agent configuration variable FilterEnabled.
To turn off an existing event filter 1 Using the PATROL Configuration Manager or the pconfig utility, access the
following agent configuration variable:
/PSX__P4WinSrvs/PWK__PKMforMSWinOS_config//EventLogMonitoring/ event log/EventFilters/filter/FilterEnabled
where filter represents the name of the event filter
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2 Change the value of the FilterEnabled variable to 0.

The event filter is disabled. It is no longer discovered and does not collect events. To turn the filter back on, change the value of the FilterEnabled to 1.
Configuring service monitoring

By default, PATROL monitors the availability of all system services except those whose startup type is disabled. You can change the monitoring properties of the monitored services or add other services to monitor. Table 22 shows you how the KM monitors each startup type by default. Table 22
Automatic Manual Disabled
Default service monitoring flags

Auto restart 1 0 0 Alarm 1 0 0
Startup type
To change the default settings for services, choose the Configure Service Monitoring menu command from a Services application instance to perform the following tasks:
I
To add services to the list of monitored services, choose the Configure Service Monitoring => Add Service menu command. To remove services to the list of monitored services, choose the Configure Service Monitoring => Remove Service menu command. To configure monitored services, choose Configure Service Monitoring => Configure Service menu command.
By default, the Windows KM monitors all services with startup type as automatic or manual.
I
If you want to monitor a disabled service, add the service by using the Configure Service Monitoring => Add Service menu command. The Monitor pconfig variable for the service is set to 1. If you add a disabled service and later remove the service by using the Configure Service Monitoring => Remove Service menu command, the Monitor pconfig variable is not set to 0. However, the removedServiceList pconfig variable is updated to contain this particular service.
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Thus, Windows KM monitors a service only if the Monitor pconfig variable for the service is set to 1 and the service is not included in the list of the removedServiceList pconfig variable.
Service monitoring options

When you select the Configure Service Monitoring => Configure Service menu command, after you select the service you want to configure, you are presented with the monitoring options. Table 23 provides you with names, descriptions, and default values for these options, and the configuration variable associated with each option. Table 23
Option Restart service when stopped
Service monitoring options

Description Default (yes/no) Configuration variable AutoRestart
Yes If you select this option, PATROL automatically attempts to restart the service when it is stopped (only for services with a startup type of Automatic). To use this option, you must also select the option Generate a PATROL Alarm/Warn when the service is stopped. Yes (Alarm) By default, when a service is stopped, PATROL generates an Alarm. However, for a particular service, you can specify a Warning instead. This feature is only for services with a startup type of Automatic. By default, PATROL monitors only whether services No are available. To monitor how much memory and CPU a service executable consumes, you must enable process monitoring for the service. When you enable process monitoring, PATROL monitors the service executable process and displays the monitored process beneath the NT_SERVICE application. This feature is available for advanced users who have No developed custom executables that can determine the status of a service. If you provide such an executable, the value returned by the executable is assigned to the SvcNotResponding parameter. To ensure that an alarm is generated when the service is not responding, you must set the alarm ranges for the SvcNotResponding parameter to correspond to the appropriate value returned by the executable. For example, if the executable returns the value 1 when the service is not responsive, enable the SvcNotResponding Alarm2 as an Alarm and set the alarm range as 1 to 1.
Generate a PATROL Alarm/Warn when the service is stopped Enable process monitoring for this service
WarningAlarm
MonitorProcess
Use specified command to check status of non responsive service
MonitorNotResp ond
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Ensuring that services are restarted as desired

If the services that you are monitoring are not restarted by PATROL as desired, determine the values of the agent configuration variables that affect whether a service is restarted when it goes down. Table 24 shows the possible combinations of values for these variables and how each combination causes PATROL to restart (yes) or not restart (no) a monitored service when it goes down. Table 24 Configuration variable and service restart: combinations
Possible values 0 0 0 No 0 0 1 No 0 1 0 Yes 0 1 1 Yes 1 0 0 No 1 0 1 No 1 1 0 No 1 1 1 Yes
.
Service configuration variable DisableServiceRestart (global) AutoRestart (local) OverrideGlobalServiceRestart (local) Service is restarted? (yes/no)
For more information about these configuration variables, see Appendix B, Agent configuration variables and rulesets.
Configuring process monitoring

This procedure describes how to configure PATROL to monitor processes. By default, PATROL does not monitor any processes. When configuring monitoring for a specific process, you can use the methods shown in Table 25. Table 25
Method Manual process monitoring Automatic process monitoring
Process monitoring options

When to use You want to select or specify the processes to monitor and you want to customize how PATROL monitors them. You want to monitor a process only if it exceeds a specified CPU utilization percentage.
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Using regular expressions

When configuring the monitoring of processes, you can use regular expressions to specify the process name. A regular expression is a sequence of any of the following items:
I I I I I
literal character matching character repetition clause alternation clause sub pattern grouped with parenthesis
Table 26 provides an overview of the regular expression syntax. Table 26

Symbol . * + ? () |
Regular expression syntax

Description matches any character; used as a wildcard when creating a search string matches zero or more instances of the previous pattern item matches one or more instances of the previous pattern item matches zero or one instances of the previous pattern item groups sub pattern; repetition and alternation operators apply to the entire preceding sub pattern allows for alternation of a pattern For example, to match Hello or hello in a string, the regular expression should read: Hello|hello.
[]
delimits a set of characters; the range is specified as [x-y] If the first character in the set is ^, there is a match only when the remaining characters in the set are not present.
^ $
anchors the pattern to the beginning of the string; this character must be the first character in the set anchors the pattern to the end of the string; this character must be the last character in the set
To configure manual process monitoring 1 Access the NT_PROCESS application menu (labeled Processes) as described in
Accessing KM commands and InfoBoxes on page 186, and choose the KM menu command Configure Manual Process Monitoring => Add
2 Select (highlight) the process that you want to monitor or, if the process is not
currently running, enter the process name and any appropriate command-line arguments.
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You can enter the process name using a regular expression. For more information about regular expressions, see Using regular expressions on page 110.
TIP
If you are specifying a process name and you want to ensure that only that specific process is monitored (and not other processes that have that process name as part of their name), use the ^ and the $ regular expression characters to enclose the process name, as shown below. ^processname$ For more information about using regular expression characters, see Using regular expressions on page 110.
NOTE
If you enter multiple regular expressions that match the same process, multiple process instances are created for that process.
WARNING
When entering the process name, omit the extension. For example, enter processname argument. Do not enter processname.exe. Example: svchost -k rpcss In addition, when entering a process whose name includes special characters that are used in regular expressions, such as a dollar sign ($), or a period (.), you must escape each special character with a slash. For example, if the process name is $abc.exe, you must enter the process name as \$abc.
3 Select one of the following options:

I
monitor the process(es) only when it is running with the command line arguments shown monitor any occurrence of the selected process(es), regardless of the command-line arguments
4 Click Apply.
PATROL performs the following actions:
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The processes you selected are removed from the list of running processes and are added to the list of monitored processes that are shown on the left pane of the Configure Process Monitoring window.
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The processes you selected are added to the PATROL console, beneath the NT_PROCESS application (labeled Processes). The PATROL Agent begins monitoring the process.
To configure how the process is monitored and managed, see To configure process control on page 113. You can also perform the following functions using the Configure Manual Process
Monitoring menu command:
I
To stop monitoring a process, select Configure Manual Process Monitoring =>

Remove.
To modify a monitored process, select Configure Manual Process Monitoring => Process Settings.
To configure automatic process monitoring 1 Access the NT_PROCESS application menu (labeled Processes) as described in
Accessing KM commands and InfoBoxes on page 186, and choose the KM menu command Configure Automatic Process Monitoring.
2 Change the length of time specified for high CPU utilization.

PATROL defines high CPU utilization as a value higher than 90% or the value specified by the agent configuration variable AlarmThreshold. To use a different threshold percentage, you must create or update the AlarmThreshold agent configuration variable. To disable this feature, enter any negative number in this dialog box.
3 Click Apply.
When any process consumes high CPU for a period longer than what you specified, PATROL begins monitoring the process and adds the process to the PATROL console, beneath the NT_PROCESS application (labeled Processes).
If a problem occurs
If the Processes folder is not displaying or it does not contain any processes, see Event filter parameters not automatically acknowledged on page 175.
To disable automatic process monitoring

To disable automatic process monitoring and monitor only the processes you specifically select, follow this procedure.
1 Access the NT_PROCESS application menu (labeled Processes) as described in

Accessing KM commands and InfoBoxes on page 186, and choose the KM menu command Configure Automatic Process Monitoring.
2 For the length of time specified for high CPU utilization, enter any negative
number.
3 Click Apply. To configure process control 1 Access the NT_PROCESS application menu (labeled Processes) as described in
Accessing KM commands and InfoBoxes on page 186 and choose the KM menu command Configure Process Monitoring.
2 From the Configure Process Monitoring window, select the monitored process that
you want to configure.
3 Select the appropriate options, described in Table 27 on page 113, and then click
Apply.
Table 27
Option
Process control options (Part 1 of 2)

Description If you check this option, you must supply the path to an executable that restarts the process and you must include any appropriate command-line arguments. Default (yes/no) No Configuration variable StartupCommand
Restart the process using the specified command when the process is stopped Terminate the process when the process CPU% utilization exceeds the defined PATROL threshold
If you check this option, PATROL terminates the No process when it appears to be in a run away state. This state is defined by the following criteria:
I
TimeLimitForKillR unAwayProcess
the CPU% utilization exceeds the threshold specified by the agent configuration variable AlarmThreshold. For more information about this variable, see AlarmThreshold on page 191. the process exceeds this threshold for the specified length of time
When the process exceeds the threshold for the specified length of time, the process is terminated during the next collection cycle, whose scheduling is determined by the parameter PROCProcessColl. By default, PROCProcessColl collects data every 5 minutes.
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Table 27
Option
Process control options (Part 2 of 2)

Description Default (yes/no) Configuration variable EnableAlarmIfProc essDown EnableAlarmIfProc essStarts
Generate a PATROL Alarm If you select this option, the PATROL Yes when the process is NT_PROCESS parameter PROCStatus enters an terminated alarm state when the process is terminated. Generate a PATROL Alarm If you select this option, the PATROL No when the process is started NT_PROCESS parameter PROCStatus enters an alarm state when the process is started.
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Creating custom parameters

This topic describes how to create composite parameters, which are parameters whose values are dependent on one or more existing PATROL parameters.
Before you begin

Composite parameters give you the capability to create parameters whose values are dependent on one or more existing PATROL parameters. You can then use PATROL alarm settings and recovery actions on the newly created parameters in the same way that you use alarm settings and recovery actions on other parameters. You can enter and edit composite parameter expressions manually or by using the expression entry wizard.
To create custom parameters using the expression entry wizard 1 Access the NT_CompositesColl application menu as described in Accessing KM
commands and InfoBoxes on page 186, and choose the KM menu command Create Expressions.
2 From the Create Expressions dialog box, enter a name for the expression
(parameter).
3 Follow the instructions provided in the wizard. For more information, click the
Help button.
After you complete the wizard, the new composite parameter is displayed on the console beneath the NT_Composites application (labeled Composites).
Viewing event logs

1 Access the NT_EVENTLOG application menu (labeled Windows Events) as
described in Accessing KM commands and InfoBoxes on page 186, and choose the KM menu command Windows Event Viewer. The Windows Event Viewer dialog box is displayed.
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2 Select the type of event log to be viewed. 3 Click View.

The Windows Event Viewer dialog box displays the latest 100 events associated with the selected event log type.
4 From the Select Event Range list, select the range for the number of events to
display. The details of the latest events are displayed in the Windows Event Viewer dialog box, as described in Table 28.
NOTE
For optimizing performance of event retrievals, the Windows Event Viewer dialog box displays a maximum of 100 events at a time. By default, the Windows Event Viewer dialog box retrieves the latest 100 events for the selected event type. If you select the range for the events, the Windows Event Viewer dialog box retrieves the latest events for the selected event type, based on the range.
5 To view details pertaining to a particular event, select the event in the Windows
Event Viewer dialog box and click View. Table 28
Field Type
Event details displayed in the Windows Event Viewer dialog box

Description type of the event
I I I I I I
Warning Information Error Success audit Failure audit
Other
Date Time Source Event Category User Computer
date of the event time stamp of the event application that triggered the event ID for the event category of the event user account from which the event is generated computer from which the event is generated
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Configuring recovery actions

This task describes how to configure the PATROL for Windows Servers built-in recovery actions, which are corrective actions taken by PATROL when a parameter reaches a set value or is in a warning or alarm state.
About recovery actions

For the sake of discussion, the recovery actions that you define in the KM using the PATROL console are referred to as PATROL native recovery actions. The following sections explain the differences between PATROL native recovery actions and PATROL KM for Event Management recovery actions.
PATROL native recovery actions

When you define PATROL native recovery actions in the PATROL console, you associate the recovery actions with alarm and border ranges. These recovery actions run when the PATROL parameter value enters the specified range. The parameter may be in an OK, WARN, or ALARM state when the recovery action runs, depending on how you configure the parameter.
PATROL KM for Event Management recovery actions

Unlike PATROL native recovery actions, the PATROL KM for Event Management Recovery actions run only when a parameter changes status. For example, when a parameter goes from an OK state to a WARN or ALARM state, or even when a parameter goes from an ALARM to an OK state. If you do not want the parameter to alarm until recovery actions have been attempted, you must use PATROL native recovery actions, rather than PATROL KM for Event Management recovery actions. However, you can use both types. For example, you could define PATROL native recovery actions and specify that the parameter enters a WARN or ALARM state only after all recovery actions fail. Then you could create a PATROL KM for Event Management recovery action that runs only if the PATROL native recovery actions fail. For more information about using PATROL KM for Event Management recovery actions, see the PATROL KM for Event Management User Guide.
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Built-in native recovery actions

The following built-in recovery actions, associated with the specified parameter, are provided by default with PATROL for Microsoft Windows Servers. Table 29 Built-in recovery actions (Part 1 of 2)
Parameter Description Runs automatically? Yes
Recovery action Backup and Clear Event Log (PATROL KM for Microsoft Windows OS) Start Windows Management Instrumentation Service Check (PATROL KM for Microsoft Windows OS) Clean Temporary Directories (PATROL KM for Microsoft Windows OS) Terminate Process (PATROL KM for Microsoft Windows OS) Restart Process (PATROL KM for Microsoft Windows OS)
NT_EVLOGFILES\ELMEvFileF Backs up the event log file reeSpacePercent and clears all events.
NT_HEALTH\WMIAvailability Restarts the WINMGMT service when PATROL determines that it is unavailable.
Yes
NT_LOGICAL_DISKS\LDldFre Clears the temp directory. eSpacePercent
No
NT_PROCESS\PROCProcessor TimePercent
Attempts to stop a runaway process.
No
NT_PROCESS\PROCStatus
Attempts to restart the process. Note: The process is restarted under the PATROL Agent default account, even if the process was previously started under a different account.
Yes
Restart Service (PATROL KM for Microsoft Windows OS)
NT_SERVICES\ServiceStatus
Attempts to restart the service.
Yes
NT_REMOTE_SERVERS\MsPat Attempts to restart the Restarting a PATROL PATROL Agent on the Agent on a remote server rolAgentStatus remote machine after recovery action alarming for 2 collection cycles. (PATROL KM for Windows Domain)
No
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Table 29
Built-in recovery actions (Part 2 of 2)

Parameter Description Runs automatically? No
Recovery action Increase connections to DFS root recovery action (PATROL KM for Windows Domain)
NT_DFS_ROOT\DfsConnection Increases the connection Percent share limit to DFS Root after alarming for 2 collection cycles.
NT_WINS_PARTNER\WpRepli Cleans up the WINS No Replication Failure: database after alarming for 2 Initiate WINS Scavenging cationFailures collection cycles. (PATROL KM for Windows Domain) Increase connections allowed to share (PATROL KM for Windows Domain) PAWorkRateExecsMin Recovery Action (PATROL KM for Microsoft Windows OS) NT_Shares\ShConnPercent Increases the share connection limit after the ShConnPercent parameter alarms for 2 consecutive collection cycles. No
PATROL_NT\PAWorkRateExec sets the scheduling policy sMin value to 9 (Schedule Force Delta and Schedule From End). When the parameter goes out of the alarm state, the scheduling policy value returns to the default value of 1.
Yes
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Configuring built-in native recovery actions

This section describes how to configure the built-in native recovery actions.
Before you begin

The recovery actions that are available to be configured depend on the KMs that you have loaded.
To configure recovery actions 1 Access the host application menu as described in Accessing KM commands and
InfoBoxes on page 186 and choose the KM menu command Configure Recovery
Actions.
2 From the list of recovery actions, highlight the desired recovery action and click
Accept.
3 From the list of recovery action instances, highlight the instance and click Edit. For
information about which instance to select, see Table 30. Table 30
Purpose configure the recovery action for a specific instance (for example, a monitored process)
Selecting a recovery action instance

Recovery action to select the recovery action instance that displays the name of the application instance in the INSTANCE column
configure the recovery action for all instances (for the recovery action that displays an example, all monitored processes) asterisk (*) in the INSTANCE column
4 From the Edit Recovery Action dialog box, choose from the settings described in
Table 31 on page 120. Table 31
Setting Run automatically
Recovery action configuration options (Part 1 of 2)

Description If you select this mode, PATROL runs the recovery action automatically, without prompting you. Configuration variable Mode Mode
Run only with If you select this mode, PATROL prompts you operator confirmation before running the recovery action. Note: If you select this option, be sure to keep a console connected to the PATROL Agent on the managed machine. If you have no console connection, PATROL is unable to prompt you.
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Configuring e-mail notification
Table 31
Setting
Recovery action configuration options (Part 2 of 2)

Description If you select this mode, PATROL does not perform the recovery action. If you select this option, PATROL temporarily pauses the recovery action. When you resume the recovery action (by deselecting this check box), the previous settings take effect. Configuration variable Mode Suspend
Do Not Execute Suspend Recovery Action
Attended Mode Dialog Timeout
If the recovery action is configured in Run Attended Wait mode, this setting specifies the amount of time PATROL waits for confirmation to run the recovery action. If you do not provide confirmation within the allotted time, PATROL does not run the recovery action.
NOTE
For more information about the recovery action and its configuration options, click the Help button.
5 To save your changes, click Accept. If a problem occurs

If you experience a problem when configuring recovery actions, see Recovery action problems on page 182.

With the PATROL KM for Event Management, you can configure PATROL to send e-mail or pages when a PATROL parameter enters an alarm state. This section describes how to configure the PATROL KM for Event Management to send an e-mail notification.
NOTE
The PATROL KM for Event Management also provides you with the ability to configure other types of notification, such as trouble-tickets or other custom alerts. You can also use it to forward events to an enterprise console. For more detailed information about the functionality provided by the PATROL KM for Event Management, see the PATROL KM for Event Management User Guide.
The e-mail notification configuration steps are shown below:

1. Define the notification script and edit as necessary. 2. Define the notification servers. 3. Assign notification servers to the remote agents. 4. Define notification targets for PATROL alerts.
Using notification scripts

The PATROL KM for Event Management provides sample notification scripts that call command-line utilities to initiate notification (such as e-mail and page). This section describes the Windows sample scripts, their locations, requirements for use, and editing requirements. On Windows, the following script options are available:
I
a Windows batch file that you must edit before use, which can send any of the following types of notification: SMTP e-mail message by means of a Visual Basic (VB) script (provided) MAPI e-mail message by means of a Visual Basic (VB) script (provided) SMTP e-mail message by means of Blat (not provided) Blat is a free command-line e-mail client, that you can download from the Web. You can also use any other SMTP-based, command-line e-mail client if you edit the batch file accordingly. For more information, see Editing scripts on page 124.
Perl script that sends e-mail notification by means of Blat
NOTE
The PATROL for Microsoft Windows Servers has been tested with Blat version 1.7.
Default script location on Windows

The Windows scripts are located in the %PATROL_HOME%\lib\psl\ directory and are named as shown in Table 32.
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Table 32
Script
Notification script location on Windows

Name AS_EVSLocalAlertNotify.bat sendmail.vbs This VB script is called from AS_EVSLocalAlertNotify.bat. This script uses an ActiveX control.
Batch File Script SMTP VB Script
MAPI VB Script
send_mapi.vbs This VB script is called from AS_EVSLocalAlertNotify.bat. This script uses an ActiveX control.
Perl Script
AS_EVSLocalAlertNotify.pl
Script requirements
To use these Windows scripts, the server sending the notification must meet the requirements shown in Table 33 on page 123. Table 33
Script Batch File Script
Requirements for notification server when using Windows e-mail clients

Requirement If Blat is installed in a directory other than C:\Blat, you must move Blat to this directory or edit AS_EVSLocalAlertNotify.bat to execute Blat from the directory where it is installed. The Perl script assumes the use of Blat. If Blat is installed in a directory other than C:\Blat, you must move Blat to this directory or edit the Perl script, AS_EVSLocalAlertNotify.pl, to execute Blat from the directory where it is installed. Associate the .pl extension with Perl. Otherwise, you must call the script using the following syntax: perl C:\PATROL3-4\lib\psl\AS_EVSLocalAlertNotify.pl
Perl Script
SMTP VB Script MAPI VB Script
The SMTP service must be running. Microsoft Outlook must be installed.
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Editing scripts
Before using the sample scripts, you must edit them.
Editing the Windows batch file

If you use AS_EVSLocalAlertNotify.bat, remove the REM comments from the mail client that you want to use. The script provides sections for MAPI-based e-mail, SMTP-based e-mail, and Blat. For example, to use Blat, in the script shown below, remove the REM comments beginning with the line that starts with set and ending with the line that reads goto BYE.
:EMAIL rem -rem -- BLAT based eMail rem -rem set email_file=c:\blat\mtext%AS_PARAMETER_NAME%_%AS_SSTIME%.txt rem if ."%AS_USERDEFINED%"==."" echo "%nmsg%" > %email_file% rem if not ."%AS_USERDEFINED%"==."" echo "%AS_USERDEFINED%" > %email_file% rem if .%email_file%==. set email_file=c:\blat\default.txt rem if exist c:\blat\blat.exe c:\blat\blat %email_file% -t %ntargets% -s %nmsg% rem goto BYE
If you use a third-party command-line e-mail client or if you want to use the script to perform other types of notification, such as paging or trouble tickets, you must add the code to the script that calls the e-mail client or appropriate notification utility.
Editing Perl script for use on Windows

On Windows, you must edit the Perl script before you can use it to send e-mail notifications with Blat. Find the following line in the Perl script and remove the comment (# ):
#system("c:\\blat\\blat.exe $email_file -t \"$ntargets\" -s \"$nmsg\"");
Editing the SMTP VB script

To use the SMTP VB Script (sendmail.vbs), you must edit the script to add the following information:
I I
name of the e-mail server the SMTP server port
Add this information in the script as shown below.
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' Enter the Mail Server name [FQDN/IP Address] iConf.Fields("http://schemas.microsoft.com/cdo/configuration/smtpserver") ="mail.bmc.com" ' Enter the SMTP Server Port number iConf.Fields("http://schemas.microsoft.com/cdo/configuration/smtpserverport") = 25
Editing scripts when using Blat

If you use Blat and Blat is not installed in the C:\Blat directory, you must edit the script to indicate the appropriate path. Before you can use PATROL for Microsoft Windows Servers, you must gather information and plan your configuration. You should gather the following information:
I I I I I
which servers will send notifications (act as notification servers) to whom e-mail or paging notifications are sent (targets) which servers will monitor the notification servers for availability which notification servers will be monitored for availability where to place notification rules (notification server or monitored agent)
Defining notification servers

A notification server is the managed system that performs notification and event collection on behalf of other PATROL Agents.
Why use a notification server?

With a notification server, you can centrally manage your event filtering and notification rules. For example, if you need to modify a notification script or change notification rules, you make the change only on the notification servers and not on each agent. Notification servers also provide redundancy when you use a primary and backup notification server.
Using primary and backup notification servers

To ensure availability, you should assign both a primary and a backup notification for each remote agent. A notification server could be a primary notification server for some remote agents and a backup notification server for other remote agents. Hence, a server that acts as a backup notification server does not need to be idle. To assure availability in critical environments, the backup notification server should be on a separate machine and network segment.
Once you have configured a primary and backup notification server, you can use the PATROL Configuration Manager to copy the settings to the other notification servers. If you use this method, make sure that you use the same notification script file name and directory path on all notification servers.
Notification server connectivity

When identifying a notification server, make certain that there are no connectivity problems between the notification server and the agents that it serves.
Providing security
To improve security, create an operating system account on the notification server systems to be used specifically for remote notification. This configuration avoids having to use the PATROL login, which may be common throughout your environment. You can configure the notification server so that it is unable to fully login to the notification server system by using the operating system. For example, on UNIX, give the notification server login an invalid login shell, such as /bin/false.
Configuring a notification server

This section describes how to configure a server as a notification server.
To configure a notification server 1 From the PATROL console, access the managed system you are using as your
notification server and display the KM menu commands as described in Accessing KM commands and InfoBoxes on page 186.
2 Choose the KM menu command Event Management => Quick

Config => Notification Server.
The Quick Config - Notification Server dialog box opens.
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3 Use the Quick Config - Notification Server dialog box to specify the notification
server properties. These properties are described in Table 34: Table 34
Property Default Email Account
Quick Config - Notification Server dialog box properties

Description the default e-mail address (notification target) that receives e-mails when an object goes into an alarm or warning state All events for PATROL objects that do not have defined notification targets are sent to this e-mail address. If you do not want any notifications sent until you configure notification for specific PATROL applications or parameters, enter NONE as your default e-mail account or leave this field empty.
Notification Command Perform Alert Test
the complete path and filename of the notification script or command used to send notifications specifies whether you want to perform an alert test after the changes are accepted If this is your first time using the PATROL for Microsoft Windows Servers, you should perform an alert test and verify that the notifications are received.
4 Define the notification server properties and click Accept. 5 Repeat this task for the server you are using as the backup notification server.
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Assigning notification servers for the remote agents

You should assign a notification server for each remote agent that will generate notifications. Assign both a primary and a backup notification server.
NOTE
Notification servers are not required. Remote agents can send their own notifications. However, there are considerable benefits to using notification servers. For more information, see Why use a notification server? on page 125.
Before you begin

You should configure and test the notification servers before configuring the remote PATROL Agents served by the notification servers.
NOTE
You must use the PATROL KM for Event Management to complete this task. This functionality is not available in PATROL Configuration Manager. However, once you configure one notification server, you can use the PATROL Configuration Manager to copy your configuration to other notification servers. The configuration settings are stored in the following variables:
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AS/EVENTSPRING/NOTIFICATION_SERVER1.defaultAccount (primary) AS/EVENTSPRING/NOTIFICATION_SERVER2.defaultAccount (backup) AS/EVENTSPRING/NOTIFICATION_SERVER1 (primary) AS/EVENTSPRING/NOTIFICATION_SERVER2 (backup)
To assign notification servers to remote agents 1 From the PATROL console, access the remote agent menu commands, as described
in Accessing KM commands and InfoBoxes on page 186.
2 Choose the KM menu command Event Management => Quick Config => Remote
Agent.
The Notification Server Settings dialog box opens.
3 Click PRIMARY NOTIFICATION SERVER SETTINGS.

The Primary Notification Server Settings is displayed.
4 Use the Primary Notification Server Settings dialog box to specify the properties of
the primary notification server for the managed system. The properties are described in Table 35 on page 129.
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Table 35
Property
Notification server properties

Description
Notification Server Hostname the hostname or IP address of the primary notification server for the selected managed system To avoid DNS resolution problems, use the IP address. Notification Server Agent Port Notification Server User Name the port number of the notification server that the selected managed system will use the user name that the selected managed system will use to connect to the notification server
Notification Server Password the password that the selected managed system will use to connect to the notification server Verify Password Make Connection Persistent verify the password that the selected managed system will use to connect to the notification server indicates that the remote agent maintains a persistent connection with the notification server agent so that the remote agent does not need to create a new connection each time it sends an event to the notification server
5 Define the primary notification server properties, and click Accept. 6 Click BACKUP NOTIFICATION SERVER SETTINGS.
Use the Backup Notification Server Settings dialog box to specify the properties of the backup notification server for the managed system. The properties are described on Table 35.
7 Enter the backup notification server properties, and click Accept. 8 Repeat this task for each remote agent.
Use the PATROL Configuration Manager to quickly configure all remote agents at one time. See the PATROL Configuration Manager User Guide for more information about the PATROL Configuration Manager.
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Assigning notification targets for a PATROL alert

You should set up specific targets for the PATROL for Microsoft Windows Servers notifications to ensure that the proper people are notified when alerts occur. The following procedure describes how to set the notification target for a parameter alert.
To assign notification targets 1 From the PATROL console, access the host KM menu commands, as described in
Accessing KM commands and InfoBoxes on page 186.
2 Choose the menu command Event Management => Alert Settings => Notification
Targets => Email => Local Targets ANY STATUS => Set For Parameters.
3 Select the application class of the parameter and click Accept. 4 Select the application instance of the parameter and click Accept. 5 Select the parameter and click Accept. 6 Enter the e-mail address of the target for this alert and click Accept.
You can set other types of notification targets using the same procedure, but you choose a different menu command in Step 2. For example, Paging instead of Email.
If a problem occurs
If you have problems configuring e-mail notification, see the PATROL KM for Event Management User Guide. This document contains detailed configuration instructions, usage scenarios, and troubleshooting information.
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Configuring the PATROL KM for Microsoft Active Directory

Replication monitoring within the configuration naming context is not enabled by default. To enable replication monitoring within the configuration naming context, create and set the /ActiveDirectory/Configuration/ReplMonConfigNC configuration (pconfig) variable. Simultaneous replication monitoring of both the configuration and domain naming context is supported, but not required. To disable replication monitoring of the domain naming context, create and set the /ActiveDirectory/Configuration/ReplMonDomainNC configuration (pconfig) variable. For inter operability with previous releases of the KM, replication monitoring of the domain naming context must be enabled (the default). PATROL uses the same parameters to monitor configuration naming context replication as it uses to monitor domain naming context replication. The alarm annotations report the following:
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replication context names of the domain controllers that failed to replicate or that did not replicate in a timely manner
For example:
Replication Context: CN=Configuration,DC=cookies,DC=inc Domain controllers that failed to replicate data to the local domain controller: chocolate.factory.cookies.inc lemon.factory.cookies.inc pecan.cookies.inc
Replication Context: DC=factory,DC=cookies,DC=inc Domain controllers that failed to replicate data to the local domain controller: lemon.factory.cookies.inc
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Creating new parameters with the PATROL Wizard for Microsoft Performance Monitor and WMI
The PATROL Wizard for Microsoft Performance Monitor and WMI allows you to quickly create your own parameters based on Microsofts Performance Monitor (PerfMon) counters or Windows Management Instrumentation (WMI) data. You may want to create a new parameter if you are interested in monitoring something for which no PATROL parameter currently exists. The tasks associated with the PATROL Wizard for Microsoft Performance Monitor and WMI are listed in Table 33 on page 123. Table 36
Task Loading the PATROL Wizard for Microsoft Performance Monitor and WMI Creating performance monitor parameters Setting alarm thresholds Creating WMI parameters
PATROL Wizard for Microsoft Performance Monitor and WMI Tasks

Page 132 133 134 134
Loading the PATROL Wizard for Microsoft Performance Monitor and WMI
Before you can create new parameters by using the PATROL Wizard for Microsoft Performance Monitor and WMI, you must load the KM files on your PATROL console. Load the NT_PERFMON_WIZARD.kml file as described in the Loading the PATROL for Microsoft Windows Servers KMs on page 85. The Performance Monitor Wizard and WMI Wizard application icons appear in the console.
NOTE
After you have created new parameters on a particular PATROL Agent, other PATROL console users will not be able to see the new parameters that you created until they load the NT_PERFMON_WIZARD.kml file.
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Creating performance monitor parameters

With the Performance Monitor Wizard, you can create new, user-defined parameters based on Microsoft Performance Monitor counters.
1 Access the Performance Monitor Wizard application menu as described in

Accessing KM commands and InfoBoxes on page 186.
2 Choose the Create Parameter menu command to display the Create Performance
Monitor Parameter dialog box.
3 From the Select Performance Object to monitor dialog box, choose a Performance
Object from the list, and click Next.
Counters and instances for the selected performance object display in the Available Counters and Available Instances tables.
4 Select the counters you want to monitor from the Available Counters table by
clicking the counter names. Selected counters appear highlighted.
5 Select the instances you want to monitor from the Available Instances table by
clicking the instance names. Selected instances appear highlighted.
6 Click Create to display the Select Performance Object to Monitor dialog box. 7 Click Done to create the parameters.
The dialog box closes and PATROL creates your new parameters. If you want to create new parameters over again, click Next. Continue with step 3.
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Setting alarm thresholds

1 From the created parameters, choose the Set Alarm Thresholds menu command to
display the Set Alarm Thresholds dialog box.
2 For the parameters that need thresholds, perform the following actions:
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Type the lower-bound warning value in the Warning Minimum field. Type the upper-bound warning value in the Warning Maximum field. Type the lower-bound alarm value in the Alarm Minimum field. Type the upper-bound alarm value in the Alarm Maximum field.
3 Click OK.
If a problem occurs
When monitoring a Performance Monitor counter whose value is normally less than 1, you cannot specify meaningful alarm ranges since alarm ranges must be integers. However, you can customize the parameter so that the value displayed in PATROL is an integer. For more information, see Recovery actions do not execute on page 182.
Creating WMI parameters

With the WMI Wizard, you can create new, user-defined parameters based on WMI data.
1 Access the WMI Wizard application menu as described in Accessing KM

commands and InfoBoxes on page 186.
2 Choose the Create Parameter menu command to display the Create WMI Parameter
dialog box.
3 Type a name for the WMI-based parameter you want to create in the Parameter
Name field.
4 Type a valid select statement in the Please Enter a WQL Query field.
The query must return a numerical value.
EXAMPLE
select NumberOfProcesses from Win32_OperatingSystem or select CurrentSize from Win32_Registry
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Configuring the PATROL KM for Log Management
5 Click Next to set alarm thresholds for the parameter that you are creating.
The Set Alarm Thresholds dialog box is displayed.
6 For the parameter that needs warning and alarm thresholds:

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Type the lower-bound warning value in the Warning Minimum field. Type the upper-bound warning value in the Warning Maximum field. Type the lower-bound alarm value in the Alarm Minimum field. Type the upper-bound alarm value in the Alarm Maximum field.
7 Click Create to create the parameter according to the SQL Query that you entered
and close the dialog box.
8 Click Done to create the parameters.

The dialog box closes and PATROL creates your new parameters. If you want to create new parameters over again, click Next. Continue with step 5.

NOTE
The PATROL KM for Log Management application classes appear under the PATROL KM for Microsoft Windows OS. The PATROL KM for Microsoft Windows OS must be loaded or the PATROL KM for Log Management application classes will not be visible.
If the PATROL KM for Microsoft Windows OS is loaded and the PATROL KM for Log Management is loaded, the PATROL KM for Log Management will begin collecting data immediately. For each log file, the KM monitors the following attributes:
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file size - stored in the LOGFileSize parameter growth rate - stored in the LOGGrowthRate parameter content age
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The default list of monitored files may be added to or removed completely depending on your needs. The PATROL KM for Log Management supports the following four types of files:
I
Text Files Text files are only read if they have been modified since the last scan. Command Scripts Command scripts are executed each scan cycle and the resulting output is treated as a log file. Named Pipe (or FIFO) Named pipes are opened and kept open for reading. Only blocking pipes are supported. The data is read from the pipe a line at a time and accumulated in a secondary log file. This secondary file is treated like a normal log file. Binary Files Binary files are read with the use of a user-specified filter program. Binary files are only read if they have been modified since the last scan.
This section describes how to configure the PATROL KM for Log Management so you can begin monitoring log files in your environment. The following table lists the topics covered in this section. Task
Stop and start monitoring all default log files Stop monitoring a log file Start monitoring a log file Change the setup of a monitored file Filter log file messages (create a search string) Generate a custom event when a search string is identified Configure recovery actions for a log file
Page
136 137 137 139 140 142 144
Stop and start monitoring all default log files

By default, the PATROL KM for Log Management monitors the PATROL Agent error log. You can stop or start monitoring this log file at any time by following these steps:
1 Access the LOG application menu as described in Accessing KM commands and

InfoBoxes on page 186.
2 Select Enable/Disable Default Log Monitoring.

The Default Log Monitoring dialog box is displayed.
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3 To stop monitoring the default log file, deselect the Enable Default Log File
Monitoring checkbox.
NOTE
The Default Monitoring dialog box only enables and disables monitoring for the log files that the PATROL KM for Log Management monitors by default. This dialog box does not control monitoring for log files that you add to the list of monitored files. To add or remove log files to the list of monitored files, see Start monitoring a log file on page 137 and Stop monitoring a log file.
Stop monitoring a log file

To stop monitoring a log file, you must remove the undesired log files from the list of monitored files by following these steps:

2 Select Manage List of Monitored Files.

The Log Files dialog box is displayed.
3 From the List of Monitored Files, select the log files that you no longer want to
monitor.
4 Click Delete and OK.
Start monitoring a log file

To start monitoring a log file that the PATROL KM for Log Management is not monitoring, you must add that file to the list of monitored files.

2 Select Manage List of Monitored Files.

The Log Files dialog box is displayed.
3 In the File Label field, enter a label for the log file that you want to start monitoring
The log icon label must be 20 characters or less and cannot contain any spaces.
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4 Select the Add radio button and click Apply.

The Add File for Label dialog box is displayed.
5 In the File Path field, enter the full path and file name for the log file you want to
monitor.
NOTE
To monitor log files that have dynamic names, use the * and ? wild card characters in the file label. For example, if a log file is named backup_date.log, where date changes each day, enter the log file name as backup_*.log. However, if you are entering the label of a named pipe, regular expression characters are not supported.
6 In the Search String area, configure a search string to define what type of messages
the KM should search for. When the search string is identified, the KM generates an alarm. For more information about configuring search strings, see Filter log file messages (create a search string) on page 140.
7 From the Filter Type area, select the radio button that corresponds to the type of log
file that you want to monitor.
8 If you are monitoring a binary log file, enter the name of the program that
translates the file to ASCII text in the Filter Program field. If you specify a filter program, PATROL periodically dumps the log file into the program for scanning.
9 If desired, configure automatic recovery actions for a log file to determine how the
KM should respond when the file reaches a defined size. For more information about configuring recovery actions for a log file, see Configure recovery actions for a log file on page 144.
10 From the Scan Priority drop-down list, select a scan priority: Normal, High, or Low. 11 Click Apply.
A confirmation dialog box is displayed that lists the log file name and path. The dialog box asks if you want to add the file to the list of monitored log files.
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12 If you do not want to add any more log files to be monitored, click Close.
PATROL displays the Log Files dialog box with the new log file name in the List of Monitored Files area.
13 Click Close.
Change the setup of a monitored file

To change any of the log monitoring options that you have entered, follow these steps:

2 Select Manage List of Monitored Files. 3 From the list of monitored files, select the log file for which you want to adjust the
setup options.
4 Select the Change radio button and click Apply. 5 Make any desired changes to the setup options for the selected log file. 6 Click Apply.
A confirmation dialog box is displayed that lists the log file name and path. The dialog box asks if you want to change the file.
7 Click Close.
PATROL displays the Log Files dialog box and updates the changes you have made to the log file monitoring setup.
8 Click Close.
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Filter log file messages (create a search string)

The PATROL KM for Log Management allows you to define what type of messages the KM searches for. To filter the log file for a particular type of message, you must define a search string for the monitored log file. When you define a search string and associate it with a log file, the KM monitors the log for the following:
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text string or pattern numeric values number of string matches per scan of the log file corresponding alert severity (OK, WARN, or ALARM) when the specified string or pattern is found
String attributes
The search string can consist of one or two regular expressions and/or a numeric comparison. The results of these criteria are combined to determine a match. The maximum length for a string is 400 characters.
What happens when the string is found

Once the search string has been defined, PATROL begins monitoring the log file for the search string or regular expression that you specified. If the text string or regular expression is found, PATROL sets the icon for the log instance to the alert state that you specify and sets the values of the LOGSearchString parameter and LOGErrorLvl parameter. In addition, the LOGSearchString parameter displays the text string or regular expression that was returned by the log search.
Before you begin

I
If you are adding a new log file to be monitored, follow the steps in Start monitoring a log file on page 137. If you want to define a search string for an existing log file, follow the steps in Change the setup of a monitored file on page 139.
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Define a search string

To define a search string for a new or existing monitored log file, follow these steps:
1 In Add File for Label dialog box or the Change File for Label dialog box, enter a
search string or regular expression in the String 1 field. Select the NOT checkbox next to the String 1 field if you want to identify log file entries in which the string is not found. You can search for a literal word or phrase or you can use regular expressions to search for a type of message that has an identifiable format or pattern.
2 If desired, in the String 2 field, enter a search string or regular expression. Select the
NOT option button next to the field if you want to identify log files in which the string is not found.
3 If desired, define a numeric comparison by specifying the starting and ending

positions of a search range in the matched log file line, entering position numbers in the First Number and End Number fields, along with operators in the Op fields. Enter valid Begin Token and End Token values. The numeric comparison is used to determine if a log entry exceeds a threshold or fits in a range. For example, you would use a numeric comparison to determine if the number of jobs in a print queue exceeds 500. To see how you would define a search string for this example, see Example: defining a search string for print queue length on page 142. Tokens specify beginning and ending locations of the search within a matched log file line. Valid values start at 1 and run from left to right. Multiple adjacent white spaces are treated as one position. Each white space-separated token in this search range is examined to determine if it is a base 10 number. This number must be a real number, not a percent. The first number encountered is used. If no numbers are found, the numeric portion of the search string is ignored. The converted number is used as variable X in this mathematical statement: A op1 X op2 B A and B are fixed, user-supplied base 10 numbers. A is required, B is optional. 'op2' only applies when B is supplied. 'op1' and 'op2' can be one of these operators:
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less than, < greater than, > equal, = less than or equal, <= greater than or equal, >=
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4 Fill out or modify the rest of the dialog box fields as described in Start monitoring
a log file on page 137.
Example: defining a search string for print queue length

This example shows you how to define a search string that will monitor the print queue length in a log file to identify print queues with more that 500 jobs. The sample log file contains entries like the following: Print Queue HOU7 contains 323 jobs Print Queue HOU19 contains 605 jobs Print Queue HOU1 contains less than 10 jobs To identify log entries that contain print queues with more that 500 jobs, you would define the search string as follows:
1 In the First number field, enter 500. 2 From the Op drop-down list to the right of the First number field, select <. 3 In the Begin token field, enter 5. 4 In the End token field, enter 7.
The completed Search String section appears.
5 Complete the remaining fields as described in Start monitoring a log file on

page 137.
Generate a custom event when a search string is identified

The PATROL KM for Log Management allows you to generate a custom event when the search string that you defined matches a log file entry. The custom event has the following characteristics:
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Event class LOGGeneral Event type WARN Event severity 3 Event origin LOGMON.inst.fname, where inst is the user-defined label of the log file and fname is the log file name.
Text entered in the Custom Event Message field can also be included in the event. Part or all of the matching log entries can be included in the custom event message.
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The words of the message (represented by tokens separated by white space) will be identified by their ordinal position in the matched log file line, numbered left to right starting with 1. Word substitution will be identified in the custom event message text by using the % character. Ranges of words can be included, and are entered following a single % (for example, %2-5 would identify tokens 2 through 5 inclusive).
NOTE
If you want to have the % character appear in the message, enter %%. For example, entering Disk %3 is %5 %% full displays the 3rd and 5th strings in the match line, such as Disk /dev/sd0 is 45 % full.
For example, you might want to create a custom event message that would display when a service fails to initialize. To see how you would set up a custom event message for this example, see Example: defining a search string for print queue length on page 142.
NOTE
If you do not create a custom event message, you will still receive the standard event generated by the LOGErrorLvl parameter when your search string is found.
Before you begin

I
If you are adding a new log file to be monitored, follow the steps in Start monitoring a log file on page 137. If you want to set up a custom message for an existing log file, follow the steps in Change the setup of a monitored file on page 139.
Create a custom event message

To create a customized event message, follow these steps:
1 In the Custom Event Message field, enter the text that you want to display when
your search string conditions are satisfied. The custom event message Origin field will begin with the text LOGMON.
2 Complete the remaining fields as described in Start monitoring a log file on

page 137.
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Example: creating a custom event message that displays when a service fails to initialize
This example shows you how to create a custom event message to display the following event message when a service fails to initialize:
GX6 component <ITD> failed initializing service it_execd,. See logfile \var\opt\GX6\log\it_execd.log, for details.
The sample log file entry looks similar to this (with the exception that a real log file entry would fit on one line):
"20030508_124352 <ITD> ExecInitialize failed (szServicesEntry: it_execd, szAccessControlList:\opt\GX6\etc\it_execd.acl, szLogFile: \var\opt\GX6\log\it_execd.log, usllSrv: 7)"
To create the custom event message, in the Custom Event Message Field, enter:
GX6 component %2 failed initializing service %6. See logfile %10 for details.
Configure recovery actions for a log file

The PATROL KM for Log Management allows you to define recovery actions when a log file reaches a specified size. The available recovery actions for log files are:
I
reduce the log file to 0 MB by deleting all the messages in the log file when the file reaches the size limit backup the file into the pmg_backup subdirectory located in the same directory as the monitored log file and reduce the log file to 0 MB
Each time the file is backed up, the backup file is written to the same directory with an incremental number appended to the log file name. For example, the first time that the error_log.txt reaches its size limit, PATROL creates a backup file named error_log.txt1. The next time that it reaches its limit, PATROL creates a backup file named error_log.txt2 and so on.
NOTE
BMC Software recommends that you periodically move the backup files to another location. The PATROL recovery action checks to make sure that the backup file name is not already in use. If hundreds or even thousands of backup files exist in the log directory, PATROL may take some time to complete this recovery action.
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Configuring the PATROL KM for Microsoft Cluster Server
Recovery actions run automatically by default; however, you can configure them to require user confirmation if the Run Attended option button is set to Yes.
Before you begin

I
If you are adding a new log file to be monitored, follow the steps in Start monitoring a log file on page 137. If you want to configure a recovery action for an existing log file, follow the steps in Change the setup of a monitored file on page 139.
Configure a log file recovery action based on file size

To define a recovery action that runs when the log file exceeds a defined file size, follow these steps:
1 Type a value in the Size Limit field (the value is in bytes for example, 100 equals
100 bytes).
2 Select an Action option button to specify a recovery action for PATROL to take
when the log file reaches the specified size limit
I
NothingPATROL continues monitoring the log file but does not attempt to reduce its size. DeletePATROL reduces the log file to 0 MB by deleting all the messages in the log file when the file reaches the size limit. Backup and Delete PATROL backs up the existing log file and reduces the log
file to 0 MB
3 Click the Yes or No button to indicate whether PATROL runs attended (prompt an
operator for confirmation before performing a recovery action).

You can set up the PATROL KM for Microsoft Cluster Server to use one of the following configurations:
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internal cluster-level agent (CLA) external cluster-level agent
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These configurations each offer advantages and disadvantages. To decide which configuration best suits your environment, see Table 15 on page 68. Before configuring the PATROL for Microsoft Cluster Server components, you should verify that the software products are installed correctly. To verify that you have installed the appropropriate software on the appropriate computers, see Installing PATROL KM for Microsoft Cluster Server on page 67.
To configure the PATROL KM for Microsoft Cluster Server

Follow the following process to configure PATROL KM for Microsoft Cluster Server:
1 From the PATROL Console, add the managed system that corresponds to your
cluster by choosing Host => Add.
2 From the PATROL Console, load MCS_Load.kml. For instructions on how to load
KMs, see Loading the PATROL for Microsoft Windows Servers KMs on page 85.
3 If the KM is not already configured, Microsoft Clusters - Setup appears as the label
under the MCS_Clusters application instance icon.
4 From the Microsoft Clusters - Setup instance, choose PATROL Admin=>Maintain

Account Info.
5 In the Authorized Account dialog box, enter an account that is a member of the
Administrators group on the local computer or cluster node. This account allows the cluster-level agent and external executables to access the cluster nodes you want to monitor. For internal cluster-level agents configurations, when requirements are met, the KM can use the PATROL agent default account. For more information about setting up the Cluster account, see PATROL KM for Microsoft Cluster Server account on page 44.
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Using the PATROL Adapter for Microsoft Office to view reports

If you install the PATROL Adapter for Microsoft Office, you can display PATROL data in Microsoft Excel through the PATROL Adapter for Microsoft Office wizard. For more information, see the following topics:
Task Displaying PATROL data by using the PATROL Adapter for Microsoft Office How to use the PATROL Adapter for Microsoft Office Built-in report templates Page 147 148 148
Displaying PATROL data by using the PATROL Adapter for Microsoft Office
This task describes how to start the PATROL Adapter for Microsoft Excel so that you can view server-based PATROL reports.
Before you begin

To use PATROL Adapter for Microsoft Office, you must have one of the following versions of Microsoft Excel loaded on the console machine:
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Microsoft Excel 97 (SR1, SR2, and SR2b) Microsoft Excel 2000 (SR1a, SP2, and SP3) Microsoft Excel Office XP (SP1, SP2, and SP3) Microsoft Excel Office 2003 (SP1)
To start the PATROL Adapter for Microsoft Office from Microsoft Excel 1 Start Microsoft Excel. 2 Choose File => New. 3 Choose the Spreadsheet Solutions tab. 4 Choose the Patrol Report.xlt template. 5 Click OK.
The New dialog box is dismissed and the Microsoft Excel macros message appears.
6 Click Enable Macros.

To run the wizard, the Microsoft Excel security level must be either Low or Medium. If the security level is High, the wizard does not run and displays no error messages. To change the Microsoft Excel security level, start Excel and choose Tools => Macro => Security.
7 See the PATROL Adapter for Microsoft Office User Guide for instructions on
generating a report.
How to use the PATROL Adapter for Microsoft Office

For more information about how to use the PATROL Adapter for Microsoft Office, see the PATROL Adapter for Microsoft Office User Guide.
NOTE
History reports are not available for PATROL Agents that are version 3.2.09. Please see the PATROL Adapter for Microsoft Office User Guide for more information regarding requirements and limitations of PATROL Adapter for Microsoft Office.
Built-in report templates

Several products have predefined reports that you can use immediately. For a list of these predefined reports, see the following sections.
PATROL KM for Microsoft Windows Operating System

If you are using the PATROL KM for Microsoft Windows OS, the predefined report templates in Table 38 on page 149 are available when you use the PATROL Adapter for Microsoft Office. Table 37
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Reports for PATROL KM for Microsoft Windows OS (Part 1 of 2)

Description percentage of time that a processor is busy executing the threads of a process (the value reported by the parameter CPUprcrProcessorTimePercent)
Report Name CPU Util - Weekly History CPU Util - Daily History
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Table 37
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Reports for PATROL KM for Microsoft Windows OS (Part 2 of 2)

Description
Report Name
Logical Disk - Weekly History percentage of free space available on the selected logical disk drive (the Logical Disk - Daily History value reported by the parameter LDldFreeSpacePercent) Memory - Weekly History Memory - Daily History number of megabytes of physical memory currently available to processes (the value reported by the parameter MEMmemAvailableBytes)

If you are using the PATROL KM for Microsoft Windows Domain Services, the predefined report templates in Table 38 are available when you use the PATROL Adapter for Microsoft Office. Table 38
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Reports for PATROL KM for Microsoft Windows Domain Services (Part 1 of 2)

Description NT_DHCP reports regarding the percent of DHCP leases available each day, week, or month NT_DHCP reports regarding the daily, weekly, or monthly server utilization of the DHCP service NT_DNS reports regarding daily, weekly, or monthly server response times for the Domain Name Service (DNS) NT_DNS reports regarding daily, weekly, or monthly server utilization of the DNS service
Report name DHCP Lease Availability Daily History Report DHCP Lease Availability Monthly History Report DHCP Lease Availability Weekly History Report DHCP Server Utilization Daily History Report DHCP Server Utilization Monthly History Report DHCP Server Utilization Weekly History Report DNS Server Response Time Daily History Report DNS Server Response Time Monthly History Report DNS Server Response Time Weekly History Report DNS Server Utilization Daily History Report DNS Server Utilization Monthly History Report DNS Server Utilization Weekly History Report
NT_REMOTE_SERVERS reports regarding Remote Servers Connect Response Time Daily History daily, weekly, or monthly connection response Report times of remote domain servers Remote Servers Connect Response Time Monthly History Report Remote Servers Connect Response Time Weekly History Report Remote Servers Connection Status Daily Outage Report Remote Servers Connection Status Monthly Outage Report Remote Servers Connection Status Weekly Outage Report Shares Disk Usage Daily History Report Shares Disk Usage Monthly History Report Shares Disk Usage Weekly History Report NT_REMOTE_SERVERS reports regarding daily, weekly, or monthly connection outages of remote domain servers
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NT_SHARES reports regarding daily, weekly, or monthly usage of network shares on the managed server
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Table 38
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Reports for PATROL KM for Microsoft Windows Domain Services (Part 2 of 2)

Description NT_TRUST reports regarding daily, weekly, and monthly connection outages between trusted and trusting domains NT_WINS reports regarding daily, weekly, and monthly utilization of the Windows Internet Naming Service (WINS) on Windows servers
Report name Trust Domain Connectivity Daily Outage Report Trust Domain Connectivity Monthly Outage Report Trust Domain Connectivity Weekly Outage Report WINS Server Utilization Daily History Report WINS Server Utilization Monthly History Report WINS Server Utilization Weekly History Report
PATROL KM for Microsoft Message Queue

If you are using the PATROL KM for Microsoft Message Queue, the predefined report templates in Table 39 are available when you use the PATROL Adapter for Microsoft Office. Table 39 Reports for PATROL KM for Microsoft Message Queue
Description current rate that messages are received during a 24-hour period current rate that messages are received during a 7-day period number of MSMQ sessions that occur during a 24-hour period number of MSMQ sessions that occur during a 7-day period total number of messages that waited for processing during a 7-day period
Report name MSMQ Message Rate - Daily History Report MSMQ Service Availability - Weekly History Report MSMQ Sessions - Daily History Report MSMQ Sessions - Weekly History Report MSMQ Total Msgs. Waiting - Weekly History Report

If you are using the PATROL KM for Microsoft COM+, the predefined report templates in Table 40 are available when you use the PATROL Adapter for Microsoft Office. Table 40 Reports for PATROL for Microsoft COM+ (Part 1 of 2)
Description total number of processes run during a 24-hour period line graph of the current status of a package (active or in-active) during a 24-hour period line graph of the current status of a package (active or inactive) during a 30-day period
Report name Process Count Daily Summary Package Status Daily Summary Package Status 30-Day Summary
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Table 40
Reports for PATROL for Microsoft COM+ (Part 2 of 2)

Description total number of packages active during a 24-hour period total number of transactions aborted during a 24-hour period total number of transactions aborted during a 30-day period
Report name Active Packages Daily Summary Aborted Transaction Daily Summary Aborted Transaction 30-Day Summary
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Removing KMs from your console and agent

If you want to remove a KM from being displayed in your PATROL console, you can unload its corresponding application classes (.km files) as described in Unloading KMs from a PATROL console. When you unload a .km file, its corresponding application class no longer appears in your console. Unloading a .km file does not delete the file from the lib\knowledge or psl directories on the PATROL console or PATROL Agent computer. If you want to delete a KM completely from your system, you must uninstall the KM. If a .km file was preloaded (whether as part of a .kml file or not), unloading it does not stop the PATROL Agent from collecting data for that .km file. However, if the .km file was not preloaded, then unloading it does stop the file from running and collecting data on the PATROL Agent. If you no longer want the PATROL Agent to run a KM that was preloaded, you can remove its corresponding .kml file or .km files from the PATROL Agent preload list as described in Using wpconfig to remove KMs from the Agent preload list on page 89. When you remove a KM from the PATROL Agent preload list, the agent does not run the KM unless you load it with a running console. KMs that are not preloaded do not run unless a console is running.
Unloading KMs from a PATROL console

If you no longer want to view a KM that currently appears in your console, you can unload the corresponding application classes (.km files) that make up the KM.
To unload KMs with the PATROL Console for Microsoft Windows Servers 1 From the KM tab of the tree view, right-click the application class name that you
want to delete and choose Delete from the pop-up menu.
2 Click Yes to delete the application class.

The application class is removed from your cache directory and your console session file.
3 Repeat Step 1 and Step 2 until you have deleted all of the application classes
associated with the KM that you want to delete.
4 From the console menu bar, choose File => Save KM to save your changes.
To unload KMs with the PATROL Console for UNIX 1 From the PATROL Main window, choose Attributes => Application Classes. 2 From the Lists of Application Classes window, click the name of the application
class that you want to delete.
3 From the List of Application Classes menu bar, choose Edit => Delete.
The application class is removed from your cache directory and your console session file. The PATROL Console removes the application class name from the List of Application Classes.
4 Repeat Step 2 and Step 3 until you have deleted all of the application classes
associated with the KM that you want to delete.
5 From the List of Application Classes menu bar, choose File => Save KM to save
your changes.
To Unload KMs with PATROL Central Operator - Windows Edition 1 In the Common Tasks tab of the Operator Console Module Taskpad, click the
Unload Knowledge Module(s) icon.
PATROL displays the Unload Knowledge Module(s) Wizard.
2 To start the wizard, click Next. 3 From the Managed System screen, select the managed system. 4 From the Knowledge Modules screen, select the KMs that you want to unload. For
a description of the PATROL for Microsoft Windows Servers KMs, see Table 16PATROL for Microsoft Windows Servers .kml files on page 84.
5 Click Finish.
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To unload KMs with PATROL Central - Web Edition

PATROL Central - Web Edition has a feature that enables you to unload specified .km files from specified computers.
1 From the Managed Systems page, click the Load/Unload KMs button.
The Load KMs page opens, listing each computer on which a PATROL Agent has been installed.
2 Select the computers from which you want to unload .km files, and click Next.
The Load KMs page displays a list of .km files. Currently loaded .km files are highlighted in the list.
3 Cancel the selection of the .km files that you want to unload. 4 Click Finish.
The console removes the .km files that you specified. These .km files will no longer be in the current management profile.
Stopping preloaded KMs from running on the PATROL Agent

If you want to stop a KM or application class so that it no longer runs on the PATROL Agent, remove the corresponding .kml or .km file from the agent preload list, as described in Using wpconfig to remove KMs from the Agent preload list on page 89.
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Chapter
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156 156 157 157 157 158 163 163 163 164 164 164 164 165 166 169 169 170 171
Using the PATROL Cluster Configuration Wizard

4
This chapter provides you with information that you will need to use the PATROL Cluster Configuration Wizard (also referred to as PCC). The following topics are discussed: Using the PATROL Cluster Configuration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Preparing to use the PCC Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Access requirements for running the PCC Wizard . . . . . . . . . . . . . . . . . . . . . . . . Starting the PCC Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to use the PCC Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Post-PCC configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manually configuring the PATROL Agent for clustering . . . . . . . . . . . . . . . . . . . . . . Install the application on each cluster node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Install the PATROL Agent on each cluster node . . . . . . . . . . . . . . . . . . . . . . . . . . Assign a unique port number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Distribute license file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Define the PATROL cluster-specific environment variables . . . . . . . . . . . . . . . . Create and register a new service for the PATROL Agent . . . . . . . . . . . . . . . . . . Define the PATROL Agent as a member of the group . . . . . . . . . . . . . . . . . . . . . PATROL cluster-specific environment variables for history and configuration . . . Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Install the PATROL Cluster Configuration (PCC) Wizard to help you configure the PATROL Agent for failover in a Microsoft server cluster environment.
Overview
The PCC Wizard allows you to easily configure the PATROL Agent to monitor cluster-aware applications such as Microsoft Exchange Server. It does this by
I
configuring the agent to operate on a virtual server name and separate port storing the agent history and configuration data on cluster-shared media
Thus, in the event of a node failure, the agent will failover to another node with the monitored application, while providing a consistent view of the data being collected. For example, the history data is kept intact. The Wizard does not enable the monitoring of clustered resources. That functionality is handled by the PATROL Agent and the PATROL KM for Microsoft Cluster Server. The Wizard automates and simplifies cluster configuration of the PATROL Agent, and eliminates configuring the agent manually.
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Preparing to use the PCC Wizard

Before you begin using the PCC Wizard, you must
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install PCC on any computer in the cluster domain install PATROL Agent on all nodes in the cluster know the user name and password of a cluster administrator account identify a group to install the PATROL virtual Agent into; this group will need to contain the following (at a minimum): Physical disk The PATROL virtual Agent stores history and configuration data on a standard cluster-shared disk which, if possible, should not be the quorum disk. Network name A network name resource provides an identity to the group in the form of a unique network name and IP address. This identity makes the group or the PATROL virtual agent accessible from the PATROL Console.
NOTE
The node that you run the PCC Wizard from should be the current owner of the group you select. This recommendation prevents some caution pop-up windows from appearing.
For information about how the PATROL Agent supports an application in a cluster environment and what type of failover tolerance it provides, see the PATROL Agent Reference Manual.
Access requirements for running the PCC Wizard

The account you use to run the PCC Wizard must be a member of the local administrator group.
Starting the PCC Wizard

You can start the wizard by
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From Windows Start menu, choosing Start => Programs => BMC PATROL => PATROL Cluster Configuration Wizard. typing pcc from the Run command.
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How to use the PCC Wizard

Once you have installed PCC Wizard on all nodes, use the following instructions to use the PCC Wizard to configure the PATROL Agent resources. To configure all nodes, you need to run the PCC Wizard just once, from a single node.
Information required by PCC

Use the table below to plan your configuration of each PATROL Agent resource. Table 41 Information required by PCC (Part 1 of 2)
Your information PCC adds the PATROL Agent resource to the cluster you select or enter. adds the PATROL Agent resource to one or more cluster groups. adds the PATROL Agent service as a Generic Service resource type with this name. The resource name must be unique for this cluster. creates registry entries for this PATROL Agent service name on each node you select. The service name must be unique for this system and comply with the rules for a service name. Note: PATROL does not rename the PatrolAgent.exe. sets the PATROL_VIRTUALNAME_PORT# environment variable to this network name, which the PATROL Agent uses instead of the host name to store the PATROL configuration and history data. For easy identification, this name should be the virtual server name of the cluster group with which the agent is bundled. For example, the network name for an agent on port 3182 is PATROL_VIRTUALNAME_3182=BMC_ExchangeHou. sets the port number that the PATROL Agent is using and that is referenced by all environment variables. Each PATROL virtual Agent must have a unique port number. sets the drive shared by a cluster on which the configuration and history data will be stored. The PATROL Agent must be able to access this shared drive at agent startup, and the shared drive should belong to the cluster group with which the PATROL Agent is bundled. sets the PATROL_HISTORY_PORT# environment variable to this path on the shared drive, which stores the agent history files. For example, the history data location for an agent on port 3182 is PATROL_HISTORY_3182=X:\patrol\history.
Required information Cluster Name Group Name(s) Resource Name
Service Name
Network Name
Port Number
Shared Drive
History Path
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Table 41
Information required by PCC (Part 2 of 2)

Your information PCC sets the PATROL_CONFIG_PORT# environment variable to this path on the shared drive, which stores the PATROL Agent configuration database. For example, the configuration database location for an agent on port 3182 is PATROL_CONFIG_3182=X:\patrol\config. sets the RTSERVERS environment variable associated with the PATROL Agent. If you have not configured an RTserver for your PATROL environment, you can leave this field blank. You may enter one or more known Rtservers. Each entry is separated by a comma and has the format of protocol:hostname:port. For example, tcp:tbrady3w2k.bmc.com:2059.
Required information Config DB Path
RTSERVERS variable
Node(s)
creates a registry entry for the PATROL Agent service on each cluster node you select.
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Configuring the PATROL Agent

Action 1. Click Next. Dialog box Notes
2. Select the appropriate option and click Next.
If you are installing the first resource, select Add one or multiple PATROL Agent resource(s). Adding a PATROL Agent as a cluster resource performs the following actions:
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Sets the required environment variables Registers the PATROL Agent with a new service name Adds the PATROL Agent to the cluster as a Generic Service resource type and sets the resource properties
3. Select the groups to which you want to add the agent and click Next.
You can select multiple groups. In most cases, the groups will correspond to the applications you want to monitor.
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Action 4. Enter the appropriate information and click Node List.
Dialog box
Notes If you do not know what names to use, accept the defaults. The port number must be a port that is not in use by any other process.
5. Verify that all nodes that you want to configure are selected and click OK. You are returned to the PATROL Agent configuration screen. Click Next.
You can select or deselect nodes by clicking on the node. All nodes are selected by default.
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Action 6. Verify the configuration information and click Configure.
Dialog box
Notes
7. Click View Log or Finish.
You have finished configuring the agent.
Your configuration of the PATROL Agent using PCC performs the following actions:
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Registers the PATROL Agent service with a new service name within the Service Control Manager. Sets the registry parameters and port number. Sets the service startup to manual. Creates the resource of type Generic Service in the cluster. Sets the Generic Service resource properties to restart without affecting the cluster group; remaining properties have default values. Sets the service name parameter of the Generic Service and enables use Network Name for computer name. Creates PATROL Agent history and configuration files on shared disk. Creates environment variables for cluster nodes. Brings the newly created resource online if the selection box is checked. Sets resource dependencies on the specified Physical Disk and Network Name.
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Post-PCC configuration
Post-PCC configuration
Now that you have finished using PCC to configure multiple PATROL Agents, you must perform some post-wizard configuration. Each of the group agents in the cluster need to monitor resources that are a only part of that group. The node agents should not monitor group resources. This generally requires using wpconfig to modify the disabledKMs list for each group agent, and configuring the remaining KMs to monitor only resources that are instances of that group. This also means that you only need to modify the preloadedKMs list using wpconfig to preload KMs that are appropriate for that node or group agent.
Manually configuring the PATROL Agent for clustering

NOTE
BMC Software recommends that you use the PCC Wizard to cluster your PATROL Agent. PCC simplifies the configuration process. However, the manual instructions have been included in case you prefer manual configuration or want to know what the PCC Wizard is configuring.
The information in this section provides a general idea of the processes involved in setting up a Windows cluster environment and integrating PATROL into that environment. Procedures and steps describing how to set up third-party software are intended as a general outline of the process for that product and are not intended as step-by-step instructions. Setting up PATROL to run in a Windows cluster environment consists of several standard tasks. The standard cluster administration tasks and the PATROL-specific tasks are described in general terms. This section provides a high-level overview of building a Windows cluster and integrating PATROL into that environment. The manual process defined in this chapter requires you to run multiple PATROL Agent executables on your CPU to monitor more than one application on the cluster.
Install the application on each cluster node

Install the cluster application on the local disk. In the Windows environment, the executable must be installed on the local disk.
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Install the PATROL Agent on each cluster node

Install the PATROL Agent on the local disk of the node. You should have at least two separate agent executables installed on the node:
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one to monitor the nodes operating system one to monitor the cluster application
Install the agent once. Include only those Knowledge Modules that support the application and the operating system. Then see Create and register a new service for the PATROL Agent on page 165 for information about setting up a second agent to monitor the cluster application.
Assign a unique port number

During installation of the agent on each node, assign a unique, listening port number to the PATROL Agent bound to the cluster application. This port must be the same across all nodes within the cluster.
Distribute license file

Duplicate the license file on each node. Use the naming convention license without the host name as an extension. During startup, the PATROL Agent searches for license.hostname, using its own host name. If it cant find the file, it searches for license without an extension. If you duplicate a license file and do not delete or change the files host name extension, the agent cannot find the license and will not start.
Define the PATROL cluster-specific environment variables

In this task, you will define the PATROL cluster-specific environment variables on each node. This action ensures that all the agents in a cluster read their configuration information and write their history information to the same set of files. Perform the following tasks on each node in the cluster, then reboot each node. Rebooting enables each system to read the new variables and store them in memory.
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1 From the Windows Taskbar, select Start => Settings => Control Panel. 2 Double-click the System icon and select the Environment tab. 3 Enter the variable name and value in the appropriate fields and click Set. The
variables and their values are listed below. Repeat this step for the remaining variables. PATROL_VIRTUALNAME_PORT=VirtualServerName PATROL_HISTORY_PORT=Drive:\History_Directory PATROL_CONFIG_PORT=Drive:\Config_Directory For more information about specific variables, see PATROL cluster-specific environment variables for history and configuration on page 169.
Create and register a new service for the PATROL Agent

In this task, you will create a PATROL Agent executable and register it as a service so that you can dedicate it to monitoring a cluster application. This task involves copying and renaming the agents executable and then registering the service in the Windows Services Applet. Perform the following task on each node in the cluster.
1 Copy the PatrolAgent.exe in %PATROL_HOME%\bin directory. 2 Rename the executable. Use a name that indicates that the agent is an executable
dedicated to monitoring an application.
3 Paste the executable into the %PATROL_HOME%\bin directory. NOTE

Name the executable the same on every node in the cluster.
PatrolAgent-application_name.exe
4 Install the executable at the command line, navigate to the %PATROL_HOME%\bin

directory, and enter the following command:
PatrolAgent-application_name -install
The system acknowledges that the service installed successfully.

Chapter 4 Using the PATROL Cluster Configuration Wizard 165
Tue MON DD HH:MM:SS CCYY PatrolAgent-application_name PID 318 Success 1000: The PatrolAgent Service was successfully installed. The PatrolAgent COM Server registered sucessfully
NOTE
The PatrolAgent COM Server can be registered only once. Additional attempts to register it will fail; however, the multiple agent processes will run.
5 From the Windows Taskbar, select Start => Settings => Control Panel. 6 Double-click the Services icon and select application_name service from the list box.
Click Startup.
7 In the Startup Type pane, select the Manual radio button and click OK. The service
displays Manual in the Startup column.
Define the PATROL Agent as a member of the group

In this task, you will add the new PatrolAgent service as a resource of type Generic Service to the cluster. This task is commonly referred to as binding the agent to the cluster application.
NOTE
This task description uses Windows Cluster Management Software as an example. The steps describing how to set up the software are intended as a general outline of the process and are not intended as step-by-step instructions.
Perform the following task on only the master node of the cluster. The cluster software provides two methods for binding a service to a cluster: GUI or command line. Regardless of the method you choose, you must provide the information listed in Table 42. Table 42
Arguments cluster.exe clusterName RES "PatrolAgent for MyApplication" /ADDEP
Cluster administration properties (Part 1 of 2)

Description Cluster Administration Executable (command line only) User-defined name of the cluster Specifies the service as a resource of the cluster Description of the service
/CREATE /Group: /TYPE: Create a group and assign it a resource type. Establish a dependency between the service and the cluster.
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Table 42
Arguments
Cluster administration properties (Part 2 of 2)

Description Determines what the cluster does (shut down, wait, etc.) if PATROL Agent service fails and is unable to restart. Identify the service name of the PATROL Agent service bound to the cluster application. Specify startup characteristics such as port number. Make the PATROL Agent service available (online) to the cluster.
/Prop:RestartAction /Priv: ServiceName /Priv: StartupParameters /ON
Using Cluster Administration GUI

Add the new PatrolAgent service as a resource of type Generic Service to the cluster using the Cluster Administrator GUI.
Using the command line

To bind a PATROL Agent service to the cluster application, you must issue several commands. Each command contains the name of the cluster registration executable, the name of the cluster, RES, description of the service, and various attributes.
NOTE
For each command, you must reenter the name of the cluster executable, the name of the cluster, the resource option, and the service name.
1 From the command line, issue the following command to name the service,
designate it as a resource of the cluster, create a group, and assign it a resource type of Generic Service.
cluster.exe clusterName RES "PatrolAgent for MyApplication" /CREATE /Group:MyGroup /TYPE:"Generic Service"
2 Add the disk that stores the PATROL Agent configuration and history information
as a dependency. This command instructs the cluster software to bring up the disk with configuration information before it attempts to start the PATROL Agent.
cluster.exe clusterName RES "PatrolAgent for MyApplication" /ADDDEP:"Disk MyGroupDisk"
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3 Set the restart action. This command determines what the cluster does if an
application fails and is unable to restart. A value of one (1) indicates that if the application is unable to restart, the cluster will continue to run.
cluster.exe clusterName RES "PatrolAgent for MyApplication" /Prop:RestartAction=1
4 Identify the service name to the cluster software. The service name must be
identical to the service name assigned to the PATROL Agent executable on each cluster node.
cluster.exe clusterName RES "PatrolAgent for MyApplication" /Priv ServiceName="PatrolAgent-application_name"
5 Set the port number for the PATROL Agent bound to the cluster application. This
number must be the same as the number assigned as a suffix to the PATROL cluster-specific environment variables. For details about the PATROL cluster-specific environment variables, see Define the PATROL cluster-specific environment variables on page 164.
cluster.exe clusterName RES "PatrolAgent for MyApplication" /Priv StartupParameters="-p Port#"
6 Set the service to be available (online) when the cluster is running.

cluster.exe clusterName RES "PatrolAgent for MyApplication" /ON
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PATROL cluster-specific environment variables for history and configuration

To take advantage of failover tolerance for history files, you must create and set the value of three environment variables. When creating and writing to history files, the PATROL Agent searches for information in these files.
Variables
Table 43 describes the purpose of PATROL cluster-specific environment variables. Table 43 PATROL cluster-specific environment variables
Description the location of history files If this variable is empty or doesnt exist, the agent writes the history files to PATROL_HOME\log\history\ host\portnumber. PATROL_VIRTUALNAME PATROL_VIRTUALNAME_PORTa an alias for the host name If this variable is empty or doesnt exist, the agent uses the host name to identify history data within the history files. PATROL_CONFIG PATROL_CONFIG_PORTa the location of the configuration files If this variable is empty or doesnt exist, the agent stores the configuration file in PATROL_HOME\config.
a
Environment variable PATROL_HISTORY PATROL_HISTORY_PORTa
To manage multiple PATROL Agents running on separate ports, append the port number to the variable name. This situation occurs when PATROL Agents are bound to individual applications such as Oracle, Exchange, Sybase, etc. Each agent uses a separate port number.
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Operation
When searching for configuration information and creating and writing to the history database, the PATROL Agent uses the following logic to check for the existence of PATROL cluster-specific variables. Table 44 Operation of configuration and history environment variables
Exists? Description yes PATROL_VIRTUALNAME_8888 exists, the agent writes history using the virtual name as the host name. Using the virtual name provides continuous history for an application regardless of which host the application is running on. The agent also uses the virtual host name to identify the configuration file changes and the history database. Configuration file changes are written to PATROL_HOME\config\config_virtualname_port.cfg. The history database is written to the subdirectory structure history\virtualname\port, which will be located in the directory pointed to by PATROL_HISTORY_PORT. no The agent writes history using the actual host name. If the application fails over, the agent writes history using the new agents name. Using the actual hostname creates gaps in the results of any dump_hist commands because the command does not recognize that the same application ran on different hosts. PATROL_CONFIG_8888 exists, then the agent reads configuration information from the location specified by this variable. The agent reads from the default directory, PATROL_HOME\config\config_virtualname or hostname-port PATROL_HISTORY_8888 exists, then the agent writes history to the location specified by this variable the agent writes to the default directory, PATROL_HOME\log\history\virtualname or hostname\port\
Variable type Virtual Name
Configuration File
yes no
History Database
yes no
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Example
The following example illustrates how the environment variables would be named for a host using port 8888. It also depicts the directory structure and file location.
Environment variables
PATROL_HISTORY=K:\doc\work\histdir PATROL_VIRTUALNAME=AliasHostName PATROL_CONFIG=K:\doc\work\config
Directory structure
For the values provided in the Environment Variables section of this example, the PATROL Agent stores configuration information and records the history data in the following directory structure:
K:\doc\work\histdir\AliasHostName\8888\annotate.dat K:\doc\work\histdir\AliasHostName\8888\param.hist K:\doc\work\config\config_AliasHostName-8888
If these variables do not exist or they are empty, the PATROL Agent stores configuration information and records the history data in the following directory structure:
%PATROL_HOME%\log\history\HostName\8888\annotate.dat %PATROL_HOME%\log\history\HostName\8888\param.hist %PATROL_HOME%\config\config_HostName-8888
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Chapter
Troubleshooting PATROL for Microsoft Windows Servers

5
This chapter contains information for troubleshooting PATROL for Microsoft Windows Servers. This chapter contains the following topics: PATROL KM for Microsoft Windows OS problems. . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Process or job object data not displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 PATROL Generates Event 560 and 562 in the Windows security event log. . . . 175 Event filter parameters not automatically acknowledged . . . . . . . . . . . . . . . . . . 175 Newly installed protocols are not discovered. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Event log summary instance cannot be removed . . . . . . . . . . . . . . . . . . . . . . . . . . 176 Windows event log does not work if the /AgentSetup/defaultAccount pconfig variable is blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 PATROL KM for Event Management problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Too many e-mail alerts are being generated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Parameters settings lost after agent restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 PATROL KM for Event Management not working as expected . . . . . . . . . . . . . 179 AS_AVAILABILITY application not displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Problems with all other KMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Cannot add performance monitor counters with alarm ranges less than 1 . . . . 180 AdPerfCollector parameter display error message . . . . . . . . . . . . . . . . . . . . . . . . 181 Recovery action problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182 Recovery actions do not execute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182 Even though I select Do not ask me again PATROL prompts before running recovery action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182 Gathering diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183 Locations where you can find diagnostic information . . . . . . . . . . . . . . . . . . . . . 183 Installation logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183 Determining PATROL KM version number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
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PATROL KM for Microsoft Windows OS problems

This section contains troubleshooting information for PATROL KM for Microsoft Windows OS. Problem type
Process or job object data not displayed PATROL Generates Event 560 and 562 in the Windows security event log Event filter parameters not automatically acknowledged Newly installed protocols are not discovered Event log summary instance cannot be removed Windows event log does not work if the /AgentSetup/defaultAccount pconfig variable is blank
Paage
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Process or job object data not displayed

In the PATROL console, the Processes or Job Objects containers are offline, do not display any instances, are not discovered, or do not collect data. The _CollectionStatus parameter displays a message stating that a performance object is not loaded or enabled. In addition, if service executables are being monitored, the instances for those service executables are not displayed.
Explanation The Microsoft Performance counter collector perfproc.dll is disabled. Solution To resolve this problem, enable perfproc.dll. After you enable perfproc.dll, you may need to restart the PATROL Agent. The PATROL Agent default account cannot read a registry key. The following registry may be locked and cannot be read by the PATROL Agent default account. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Perflib\009 To resolve this problem, grant read access for this registry key to the PATROL Agent default account.
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PATROL Generates Event 560 and 562 in the Windows security event log
PATROL generates the following events in the Windows security event log:
I I
Event ID 560 - Object Open Event ID 562 - Handle Closed

Solution To prevent PATROL from generating these events, you can turn off success auditing for object access. This setting determines whether to audit user access to an object. An object could be a file, folder, registry key, printer, or other system object. For more information, see Microsoft KB article 149401.
Explanation PATROL generates these events during normal data collection if success auditing is enabled for object access.
Event filter parameters not automatically acknowledged

Event filter parameters are not automatically acknowledged even though the event filter is configured to do so, as specified on the Event Handling tab of the Configure Windows Event Monitoring window. This behavior occurs for the following parameters:
I I I I I I I
ELMErrorNotification ELMFailureAuditNotification ELMInformationNotification ELMNotification ELMOtherTypesNotification ELMSuccessAuditNotification ELMWarningNotification

Solution
Explanation
These parameters cannot be Deselect the option to notify PATROL immediately when an event that automatically acknowledged. matches the filter occurs. You cannot use the auto-acknowledge feature if the event filter is configured to notify immediately. For more information about this setting, see Configuring Windows events monitoring on page 97.
Newly installed protocols are not discovered

Protocols that are installed on the server are not discovered by PATROL even though counters for the protocols are displayed in Microsoft Performance Monitor.
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Explanation The PATROL Agent does not detect the new performance objects.
Solution Restart the agent or refresh the performance counters.
Event log summary instance cannot be removed

Each Windows event log application contains an instance named Summary that cannot be removed.
Explanation Configuration variable setting needs to be changed. Solution To permanently remove Summary instances from the event log applications, set the value of the agent configuration variable OverrideSummaryAutoCreate to 1. For more information, see OverrideSummaryAutoCreate on page 197. Alternatively, you can also permanently remove the Summary instance by following these steps: 1. Executing the KM menu command Configure Windows Event Monitoring. 2. From the Configure Windows Event Monitoring window, right click the Summary instance and select Delete.
Windows event log does not work if the /AgentSetup/defaultAccount pconfig variable is blank
The Windows event log does not work correctly if the /AgentSetup/defaultAccount pconfig variable is blank. The Agent default account credentials are stored in the /AgentSetup/defaultAccount agent pconfig variable.
Explanation The /AgentSetup/defaultAccount pconfig variable is blank. Solution
Set the PATROL default account so that the /AgentSetup/defaultAccount agent pconfig variable is not blank.
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PATROL KM for Event Management problems

This section contains troubleshooting information for the PATROL KM for Event Management:
Problem type Too many e-mail alerts are being generated Parameters settings lost after agent restart PATROL KM for Event Management not working as expected AS_AVAILABILITY application not displayed Page 177 178 179 179
Too many e-mail alerts are being generated

PATROL is generating too many e-mail messages, or too many notifications in general or you are receiving notifications for events that are not important to you.
Explanation Parameters and thresholds need tuning. Solution Begin baselining and adjusting parameter thresholds. Review the e-mail alerts to determine which parameters are generating alerts. Then adjust the parameter thresholds, deactivate threshold ranges, or deactivate parameters, as necessary. You can make these changes on one remote agent and then use the PATROL Configuration Manager to deploy these changes to other agents. Blackout periods are needed. If you are receiving alerts because systems are down for maintenance, you should configure blackout periods that specify when alerts are not generated. For more information, see the PATROL KM for Event Management User Guide.
The rule Set the rule /AS/EVENTSPRING/ALERT/arsAction to 0. /AS/EVENTSPRING/ALERT/a rsAction is set to 4. If the arsAction rule is set to 4 for all PATROL objects, notifications are sent for all events. Instead, you may want to disable notification for all PATROL objects, by setting /AS/EVENTSPRING/arsAction to 0 at the remote agent. Then, enable notification only for the desired applications, instances, or parameters. When you enable notification for a specific PATROL object, the following configuration variable is created: /AS/EVENTSPRING/ALERT/object/arsAction
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Parameters settings lost after agent restart

Parameter poll times that are set using the PATROL KM for Event Management are not retained upon agent restart.
Explanation Solution
The allowsendparamonly variable exists in Remove the allowsendparamonly variable.For %PATROL_HOME%\common\patrol.d\PATROL.conf instructions, see Removing the file and is set to true. allowsendparamonly variable. If this variable exists and is set to True, then state change events for applications and instances are not generated. This reduces network traffic, but it also prevents the PATROL KM for Event Management from detecting when parameters become active after an agent restart. Thus, the PATROL KM or Event Management threshold and poll time settings are not applied. etc/patrol.d/PATROL.conf does not exist. If Patrol.conf file doesn't exist then all the agent variables get set to TRUE. To resolve this problem, obtain a copy of the file Patrol.conf and remove the allowsendparamonly variable, if it exists, as described in Removing the allowsendparamonly variable. To obtain the Patrol.conf file, copy it from another computer or contact BMC Software Support.
Removing the allowsendparamonly variable 1 Move patrol.conf from %PATROL_HOME%\common\patrol.d to a secure location. 2 Using the PACFG (PATROL Agent Configuration) utility, specify that secured
location.
3 Using Notepad (with word wrap disabled) or Wordpad, open patrol.conf. 4 Underneath the [AGENT] stanza, remove the following line:
allowsendparamonly=true
5 Save and close the file. 6 Reinitialize the agent.
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PATROL KM for Event Management not working as expected

The PATROL KM for Event Management shows any of the following problems:
I I I I
It does not send events. The NotifiedEvents parameter is offline. Errors are displayed in the console system output window Parameter thresholds are not applied.
Solution On Windows platforms, if the PATROL Agent is installed after the PATROL KM for Event Management, a PATROL KM for Event Management catalog file is overwritten. The PATROL KM for Event Management must be installed after the PATROL Agent for the PATROL KM for Event Management to function. If you are running PATROL KM for Event Management 2.5.x and you do not want to upgrade to version 2.6.00, you must ensure that you are using the correct event catalog file. For more information, see To Ensure the PATROL KM for Event Management 2.5x uses Correct Event Catalog File.
Explanation The PATROL KM for Event Management catalog file has been overwritten.
To Ensure the PATROL KM for Event Management 2.5x uses Correct Event Catalog File 1 Stop the PATROL Agent service. 2 Rename %PATROL_HOME%\lib\knowledge\StdEvents.ctg to
%PATROL_HOME%\lib\knowledge\StdEvents.ctg.bak
3 Rename %PATROL_HOME%\lib\knowledge\StdEvents.ctg.date_PID to
%PATROL_HOME%\lib\knowledge\StdEvents.ctg ensuring that the correct backup file that corresponds to the PATROL Agent installation is renamed.
4 Restart the PATROL Agent service.
AS_AVAILABILITY application not displayed

The AS_AVAILABILITY application icon is not displayed in the PATROL Console.
Explanation Solution
Availability targets have Add availability targets. For more information, see the PATROL KM for Event not been added. Management User Guide. The AS_AVAILABILITY application class instantiates only when availability targets have been defined.
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Problems with all other KMs

This section contains troubleshooting information for all other KMs in the PATROL for Windows product:
Problem type Cannot add performance monitor counters with alarm ranges less than 1 Cannot add performance monitor counters with alarm ranges less than 1 AdPerfCollector parameter display error message Page 180 180 181
Cannot add performance monitor counters with alarm ranges less than 1
The PATROL Wizard for Performance Monitor and WMI does not allow decimal alarm ranges that are less than one, yet the Performance Monitor counters values are normally in this range.
Explanation This problem is due to a PATROL limitation. See the suggested solution. Solution To resolve this problem, you can manually multiply or divide the PerfMon counter to get appropriate values for display so that you can set appropriate alarm ranges. For more information, see Customizing performance monitor counters.
Customizing performance monitor counters

Since PATROL alarm ranges must be integer values, you cant create useful alarm ranges if the Microsoft performance monitor counter values are normally less than 1. However, by following this procedure, you can multiply the reported value by a specified amount. This allows you to create meaningful alarm ranges. You can also use this approach if the value reported by the counter is too large. In that case, you would multiply the reported value by a a number less than 1.
To customize performance counters 1 Use the PATROL Wizard for Performance Monitor and WMI to create parameters
for a Performance Monitor counter, as described in Creating performance monitor parameters on page 133.
2 Using PATROL Configuration Manager or the pconfig utility, display the

following configuration variable:
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/Perfmon/NT_PERFMON_WIZARD/object/Counters where object is the Microsoft Performance Monitor object.
3 Edit the configuration variable value by adding, after the counter name, *multiplier,
where multiplier is the numerical value by which you want to multiply the reported value. For example, to multiple the reported value of the counter Active Threads by 100, add *100 to the variable, as shown: Active Threads*100. If you are monitoring multiple counters for the object, you can also multiple the other counters by a multiplier. For example: counter1*100,counter2,counter3*0.1
WARNING
When entering a multiplier that is less than 1, you must include a leading zero. For example, you must enter 0.1, and not .1.
4 Apply the configuration change to the agent.

The value reported by PATROL for the selected counter is adjusted by the multiplier that you entered.
AdPerfCollector parameter display error message

When a Windows Server 2003 or Windows 2000 Server machine is promoted to a domain controller (DC), the annotated data point for the AdPerfCollector parameter may display the following error message:
ERROR- Error: WBEM_E_INVALID_CLASS Explanation Solution
The required Microsoft Follow the instructions in Microsoft Knowledge Base Article 266416 to dredge Performance Counters are not the performance counters from the registry and make them available in WMI. available in WMI.
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Recovery action problems
Recovery action problems

This section contains troubleshooting information about PATROL for Microsoft Windows Servers recovery actions:
Problem type Recovery actions do not execute Even though I select Do not ask me again PATROL prompts before running recovery action Page 182 182
Recovery actions do not execute

The built-in recovery actions are enabled but they do not execute. A message indicating that access is denied may be displayed in the PATROL console system output window.
Explanation The PATROL Agent default account lacks the rights to execute the recovery action. Solution Assign local administrator rights to the PATROL Agent default account on the host where you want to execute the recovery action. For more information about the account rights required, see Accounts on page 39.
Even though I select Do not ask me again PATROL prompts before running recovery action
Even though you select the option Do not ask me again, PATROL prompts you again before running a recovery action. For example, you configure the recovery action that terminates a runaway process and specify that the recovery action runs only with operator confirmation. When the recovery action is triggered, PATROL prompts you whether to terminate the process. You enable the recovery action and select the option Do not ask me again. The next time that the process is triggered to be terminated, it runs with a different PID and, therefore, PATROL prompts you again before terminating the process.
Explanation The process runs with a different PID (process identification) number and appears to PATROL as a different process. Solution This is a known issue. As a workaround, you can configure the recovery action to run automatically instead of with operator confirmation. For more information about configuring recovery actions, see Configuring recovery actions on page 117.
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Gathering diagnostic information

The following section provides information about where you can obtain diagnostic information.
Locations where you can find diagnostic information

The following table lists locations where you can find diagnostic information for problems with PATROL for Microsoft Windows Servers.
Type Installation logs Location %USERPROFILE%\Application Data\BMCINSTALL\ Description See Installation logs.
System Output See the documentation for your PATROL The system output window contains messages Window console. relating to the operation of KMs, including error messages. PATROL From the PATROL console, right-click Event Manager the host and select Event Manager. The PATROL Event Manager shows all of the PATROL related events for the host. You can check here to determine if NOTIFY_EVENTS are being generated. PATROL Diags provides a variety of information about your environment that support requires.
PATROL Diags
From the PATROL console, load KM PSX_APPLICATION_DEBUG and right-click Application Trace icon => KM Commands => Create Diagnostic Report
Installation logs
One log file is created each time the installer is run. The name of the log file is a combination of the computer name and a time stamp. The log file is located in the %USERPROFILE%\Application Data\BMCINSTALL\ directory. For example, a log file for user bhunter on a Windows Server computer BHUNT_1 could be:
C:\WINNT\Profiles\bhunter\Application Data\BMCinstall\BHUNT_1-1005340189.log.
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Determining PATROL KM version number

Follow these steps to determine the PATROL KM version that is installed on the host machine.
To determine the PATROL KM version 1 From the PATROL console, access the top-level KM application. 2 Right-click the application and select the menu command InfoBox and described in
Accessing KM commands and InfoBoxes on page 186. The PATROL KM version is displayed next to KM Version.
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Appendix
Accessing menu commands, InfoBoxes, and online Help

A
BMC Software offers several PATROL consoles from which you can view a PATROL Knowledge Module (KM). Because of the different environments in which these consoles run, each one uses a different method to display and access information in the KM. This appendix provides instructions for accessing the KM menu commands, InfoBoxes, and online Help on each of the PATROL consoles. See the PATROL for Windows Servers online Help for more detailed information about navigation in the PATROL Consoles. Accessing KM commands and InfoBoxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Accessing online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Appendix A
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Accessing KM commands and InfoBoxes
Accessing KM commands and InfoBoxes

Table 45 provides information about how to access KM commands and InfoBoxes from the various PATROL consoles. Table 45
Console PATROL Console for Microsoft Windows Servers
Accessing KM Commands and InfoBoxes

To access menu commands In either the Desktop tree tab or work area, right-click a computer or application icon and choose KM Commands from the pop-up menu. In the work area, right-click a computer or application icon to display a pop-up menu that contains KM-specific commands. To access InfoBoxes In either the Desktop tree tab or the work area, right-click an application class or parameter icon and choose InfoBox from the pop-up menu. With the middle mouse button, click an application class or parameter icon.
PATROL Console for UNIX
PATROL Central Operator Windows Edition
In the navigation pane, right-click a In the navigation pane, right-click a PATROL object and choose managed system or application InfoBox from the pop-up menu. icon and choose Knowledge Module Commands from the pop-up menu. In the tree view area, right-click an In the tree view area, right-click a PATROL object and choose application icon and choose Infobox from the pop-up menu. Knowledge Module Commands from the pop-up menu.
PATROL Central Operator - Web Edition
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Accessing online Help

Table 46 provides information about how to access Help from each console.
NOTE
If you are trying to access Help from a UNIX console, see the PATROL Installation Reference Manual for specific instructions about installing and setting up a browser in the UNIX environment.
Table 46
Console

To access product help From the console menu bar, choose Help => Help Topics => PATROL Knowledge Modules. To access application class help Double-click an application class in the KM tab of the console. From the Application Properties dialog box, click the Help tab. Then click Show Help. To access parameter help
I
PATROL Console for Microsoft Windows Servers
Right-click a parameter icon and choose Help On from the pop-up menu. Double-click a parameter icon; click the ? icon or Help button in the parameter display window. Double-click a parameter in the KM tab of the console; from the properties dialog box, click the Help tab; then click Show Help.
PATROL Console for UNIX
From the console menu bar, choose Help On => Knowledge Modules.
Choose Attributes => Application Classes and double-click the application name. Click Show Help in the Application Definition dialog box. In the Operator tab of the navigation pane, select an application icon and press F1.
Right-click a parameter icon and click Help On.
PATROL Central Operator - Windows Edition
From the console menu bar, choose Help => Help Topics. In the Contents tab, click the name of your product.
In the Operator tab of the navigation pane, select a parameter icon and press F1.
PATROL Central Operator - Web Edition
In the upper right corner of In the tree view, right-click In the tree view, right-click an application class and a parameter and choose PATROL Central, click Help. Help and choose PATROL choose Help. KM Help.
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Appendix
Agent configuration variables and rulesets

B
The variables described in this appendix are PATROL for Windows Servers agent configuration variables that are set in the PATROL Agent. To view these variables, use the PATROL Configuration Manager or the wpconfig utility. Information about using PATROL Configuration Manager is included in this appendix. This appendix also describes the PATROL Configuration Manager rulesets that are provided for PATROL for Microsoft Windows Servers.
WARNING
Changing any of these agent configuration variables can prevent some functions from working properly and can affect your entire installation. Before you change a variable, make a record of the original setting.
Managing configuration variables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190 PATROL for Windows Servers configuration variables . . . . . . . . . . . . . . . . . . . . . . . 190 PATROL KM for Microsoft Windows OS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190 PATROL KM for Microsoft Windows Domain Services . . . . . . . . . . . . . . . . . . . . 205 PATROL KM for Microsoft Active Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208 PATROL KM for Microsoft Cluster Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 PATROL KM for Microsoft Windows Message Queue. . . . . . . . . . . . . . . . . . . . . 216 PATROL KM for Microsoft COM+. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 PATROL Wizard for Microsoft Performance Monitor and WMI. . . . . . . . . . . . . 218 PATROL for Microsoft Windows Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219 PATROL for Microsoft Windows Servers rulesets . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219 Server roles with predefined rulesets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221 Using PATROL Configuration Manager to apply rulesets . . . . . . . . . . . . . . . . . . 220 Server roles with predefined rulesets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221 Ruleset reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223 Using PATROL Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232 Using PCM to apply configurations changes to other agents. . . . . . . . . . . . . . . . 232 Manually creating or changing configuration variables . . . . . . . . . 233 on page 232
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Managing configuration variables
Managing configuration variables

BMC Software recommends that you set agent configuration variables by using a console to configure PATROL for Windows Servers KMs. Use the PATROL Configuration Manager or the wpconfig utility only to view variable settings or deploy them to others machines.
PATROL for Windows Servers configuration variables

The following sections lists the agent configuration variables associated with each PATROL for Windows Servers component.
NOTE
For information about the PATROL KM for Event Management agent configuration variables, see the PATROL KM for Event Management User Guide.

Table 47 on page 191 lists the PATROL KM for Microsoft Windows OS (the KM) component variable settings. All PATROL KM for Microsoft Windows OS variables are located in the following pconfig directory: /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config In Table 47 on page 191, if the default value is shown as NA, the configuration variable has no applicable default value because the variable is created only when the product is configured.
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Table 47
PATROL KM for Microsoft Windows OS variables (Part 1 of 15)

Description Values Default empty (0) specifies whether the KM inactivates 0, 1 itself when a Microsoft performance object is disabled This configuration variable can also be associated with any other KM.
Directory path and variable InactiveonMissingPerfObj
Migrate37
specifies whether the KM migrates the configurations from the registry at every discovery cycle the alarm threshold used when automatic monitoring is enabled the length of time that a process can exceed the AlarmThreshold before the KM automatically monitors the process
0, 1
/ProcessMonitoring AlarmThreshold AutoDiscoveryTimeLimit greater than 0

I I
NA
integer > = 0 NA -1 turns off this feature NA
CollectionCount
the number of processes that the KM integer greater collects performance data for at one than 0 time specifies whether the KM automatically creates instances for the PATROL group Note: You must also remove the instances from the list of monitored instances using the Configure Manual Process Monitoring => Remove Processes menu command.
I I
DisablePatrolGroup
0 = instances empty are created 1 = instances are not created
DisablePatrolRestart
specifies whether the PATROL agent 0, 1 restarts if it exceeds the processor% threshold specifies how many processes the KM displays in the View Process Status dialog box the column that is used for sorting the View Process Status dialog box
I I
empty
StatusNumberofProcessesToDisplay
integer > = 0 All All Pid
StatusSortKey StatusSelectedColumns/list
an existing column
comma-separated list of columns the User%,Memory NA KM displays in the View Process Usage,VM Status dialog box size,Page Faults/sec,Hand les,Threads,Arg uments
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Table 47

Description specifies whether the KM generates an alarm when a process terminates specifies whether the KM generates an alarm when the process starts the name of the monitored process path to an executable command, including any appropriate command-line arguments that the KM uses to start the process when the process goes down length of time (in minutes) that the process can remain in a run-away state before the KM terminates the process A run-away process is defined as a process that exceeds the PROCProcessorTimePercent parameter alarm threshold for the length of time specified by this variable. Values Yes, No Yes, No process name directory path Default Yes No process name empty
Directory path and variable EnableAlarmIfProcessDown EnableAlarmIfProcessStarts ProcessName StartupCommand
/ProcessMonitoring/ProcessConfigurationList/instance
TimeLimitForKillRunAwayProcess
integer > = 0; a number of minutes
empty
GroupList/list ArgumentList/list UserDefinedProcess /ServiceMonitoring AutoResetServiceConfig
list of the groups to which the process belongs list of arguments for the configured process specifies whether the process is a user-defined process enables and disables the automatic resetting of specific service monitoring flags specifies whether annotations are enabled or disabled for the NT_SERVICES application parameters global setting that specifies restart properties for all services. For more information about using this variable, see Ensuring that services are restarted as desired on page 109.
group names arguments Yes, No
NA NA Yes
I I
0 = disabled empty 1 = enabled 0 or blank = empty enabled 1 = disabled 0 = yes, automatic restart 1 = no automatic restart 0
DisableAnnotation
I I
DisableServiceRestart
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Table 47

Description global setting that specifies whether services are monitored Values
I I
Directory path and variable DisableServiceMonitoring
Default empty
0 = enable monitoring 1 = disable monitoring 0 = enabled 1 or blank = disabled
MonitorManualServices
specifies whether manual services are monitored contains a list of services that have been removed by the PATROL user Note: The default value NULL indicates that no services are removed.
I I
empty
removedServiceList
NULL
UseBackwardCompatibleName
enables you to remove the SERVICES prefix from NT_SERVICES instance names Note: You must enter this variable manually; the KM does not create it. In version 3.9.00 of PATROL KM for Microsoft Windows OS, the NT_SERVICES instance names were changed; they were prefixed with SERVICES. This naming convention is not fully backward compatible.
I I
0 or blank = NA prefix 1 = no prefix
Appendix B
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Table 47

Description specifies whether to alarm when the service goes down specifies whether to restart the monitored service Values
I I
Directory path and variable Alarm
Default
/ServiceMonitoring/ServiceList/service name 0 = no alarm NA 1 = yes, alarm 0 = no restart 1 = yes, restart 0 = yes, automatic reset 1 = no automatic reset 0 = no monitoring 1 = yes, monitor NA
AutoRestart
I I
IgnoreAutoResetConfig
specifies whether the global auto reset feature applies to this service This variable can be set only through PATROL Configuration Manager.
Monitor
specifies whether to monitor the service By default, only automatic and running manual services are monitored.
I I
NA
MonitorProcess
specifies whether the process associated with the service is monitored specifies whether the KM runs the command specified by the NotRespondCmd variable
I I
0 = no 1 = yes 0 = no 1 = yes
MonitorNotRespond
I I
NotRespondCmd
the path to an executable that the path to an KM runs if the variable executable MonitorNotRespond has a value of 1
NA
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Table 47

Description specifies whether the AutoRestart variable for the monitored service overrides the global DisableServiceRestart variable You can set this variable only by using PATROL Configuration Manager. Values
I I
Directory path and variable OverrideGlobalServiceRestart
Default
0 = do not NA override 1 = override
OverrideGlobalServiceMonitoring
specifies whether the MonitorProcess variable for the monitored service overrides the global DisableServiceMonitoring variable You can set this variable only by using PATROL Configuration Manager.
I I
0 = do not NA override 1 = override
WarningAlarm /EventLogMonitoring BackupDir
specifies whether the service triggers a warning instead of an alarm specifies the location of the backup directory for the event log
I I
0 = alarm 0 1 = warning NA
directory path
Example: Note: If the directory entered for the D:\temp backup directory does not exist, the Backup and Clear Eventlog recovery action fails. IncludeAll specifies whether all event logs are discovered or only those configured to be monitored specifies whether to automatically activate and automatically inactivate event log parameters based on the current configuration You can also use this variable to inactivate or activate other parameters. For example, you could use the following variable to inactivate the NT_HEALTH parameters: .../HealthMonitoring/OverridePara meterAutoActivate
I I I I
0 = only configured 1 = all
OverrideParameterAutoActivate
0 = use auto 0 configure 1 = do not use auto configure
Appendix B
195
Table 47

Description specifies whether the parameter ELMEvFileFreeSpacePercent automatically activates and inactivates based on the current configuration This variables applies to all event logs. You can also apply this variable to specific event logs. Values
I I
Directory path and variable OverrideParameterFileFreeSpacePct AutoActivate
Default
0 = use auto 0 configure 1 = do not use auto configure
UseCheckPoint
specifies whether the event log uses a checkpoint value to guarantee that no events are missed if the PATROL Agent is not running or the KM is not loaded for a period of time This is a global setting that can be overridden by individual event log configurations.
I I
0 = do not use 1 = use
MaxResourceIdleRetainPeriod
the maximum amount of time, since greater than 0 last accessed, that an event description resource DLL is held in cache list of event logs that are monitored list of event logs that are not monitored specifies whether to disable information events generated by XPC (psx_server.xpc).
300 seconds
InclusionList/list ExclusionList/list DisablePEMInfoEvents
list of event logs NA list of event logs NA

I
0 = do not disable information events 1 = disable information events
TogglePEMOriginData
determines whether the event is displayed in the event log name format or the detailed format in PEM (PATROL Event Manager) specifies whether all occurring events are sent to PEM (PATROL Event Manager) specifies whether all events that match the configured event filters for the event log are sent to PEM (PATROL Event Manager)
I I
0 = event log 0 name format 1 = detailed format 0 = do not send 1 = send 0 = do not send 1 = send 0
/EventLogMonitoring/event log/ ForwardAllNTEventstoPEM

I I I I
ForwardFilteredNTEventstoPEM
196
Table 47

Description specifies whether the default behavior to automatically create the Summary instance is overridden Values
I
Directory path and variable OverrideSummaryAutoCreate
Default
0 0 = do not override (create) 1 = yes, override (do not create) 0 = use auto 0 configure 1 = do not use auto configure
OverrideParameterFileFreeSpacePct AutoActivate
specifies whether the parameter ELMEvFileFreeSpacePercent automatically activates and inactivates based on the current configuration This variable applies to a specific event log. You can also apply this variable globally to all event logs.
I I
UseCheckPoint
specifies whether the event log uses a checkpoint value to guarantee that no events are missed if the PATROL Agent is not running or the KM is not loaded for a period of time the last event log record that was successfully recorded a list that details the defined event filters specifies whether the event filter is enabled Disabled event filters are not discovered and do not collect events.
I I
0 = do not use 1 = use
CheckPoint EventFilters/child_list
greater than 0 list of event filters

I I
0 Summar y 1
/EventLogMonitoring/event log/EventFilters/filter FilterEnabled 0 = not enabled 1 = enabled
CreateInstance
specifies whether an application instance is created for the event filter An application instance is not required to collect data. However, if an instance is not created, the only way to retrieve the data collected by the event filter is too subscribe to the event filter data.
I I
0 = not created 1 = created
ParentInstance
allows the parent application instance of an event filter to be changed. If this value is set, the event filter instance is created with the specified parent instance.
path to valid PATROL application instance
NA
Appendix B
197
Table 47

Description specifies how the event filter is acknowledged If the value of this variable is the name of another event filter, the event filter is automatically acknowledged when the referenced event filter criteria is satisfied. Values manual, automatic, or filtername Default automatic
Directory path and variable AcknowledgeBy
Annotation
specifies whether the parameter data point is annotated with event text specifies whether event types are consolidated
I I
0 = do not 0 annotate 1 = annotate 0 = do not consolidate 1= consolidate 0
ConsolidateEventTypes
I I
ConsolidationNumber
number of events that occur within a integer less than 1 specified time and are reported as 35791394 one event the time period in which events must occur to satisfy the consolidation criteria specifies whether event descriptions are reported by means of a text parameter specifies the type of events that are filtered 1 = Error 2 = Warning 4 = Information 8 = AuditSuccess 16 = AuditFailure 32= OtherType A valid value is any summation of these types. For example, to monitor both Warning and AuditFailure events, use a value of 18 (2 +16). integer less than 0 35791394
I I
ConsolidationTime
EventReport
0 = do not report 1 = report
EventType
1, 2, 4, 8, 16, 32, and the sums of any or all of these numbers
For security event log: 25 All other event logs: 1
FilterDescription
text that describes the event filter
no restrictions
NA
198
Table 47

Description specifies whether all event categories are monitored If all categories are monitored (1), then the CategoryList variable represents an exclusion list. Otherwise, it represents an inclusion list. Values
I I
Directory path and variable IncludeAllCategories
Default 1
CategoryList/list
list of event a list of event categories that are categories included or excluded from monitoring, depending on the value of the variable IncludeAllCategories specifies whether all event IDs are monitored If all event IDs are monitored (1), then the EventIdList variable represents an exclusion list. Otherwise, it represents an inclusion list.
I I
NA
IncludeAllEventIds
0 = not monitored 1= monitored
EventIdList/list
list of event IDs a list of event categories that are included or excluded from monitoring, depending on the value of the variable IncludeAllEventIds specifies whether all sources are monitored If all sources are monitored (1), then the SourceList variable represents an exclusion list. Otherwise, it represents an inclusion list.
I I
NA
IncludeAllSources
SourceList/list
a list of sources that are included or excluded from monitoring, depending on the value of the variable IncludeAllSources specifies whether all text strings are monitored If all text strings are monitored (1), then the StringList variable represents an exclusion list. Otherwise, it represents an inclusion list.
list of event sources
NA
IncludeAllStrings
I I
Appendix B
199
Table 47

Description Values Default NA a list of text strings that are included list of text strings or excluded from monitoring, depending on the value of the variable IncludeAllStrings specifies whether all users are monitored If all users are monitored (1), then the UserList variable represents an exclusion list. Otherwise, it represents an inclusion list.
I I
Directory path and variable StringList/list
IncludeAllUsers
UserList/list
a list of users that are included or excluded from monitoring, depending on the value of the variable IncludeAllUsers specifies whether event descriptions are stored in the PATROL Agent namespace for retrieval the type of collection used for collecting event data
list of text strings
NA
RetainEventDescriptions
I I I I I
0 = do not retain 1= retain 0= Notification 1 = Polling 2 = Both
Scheduling
MaxRecords
the maximum number of records that are held in psx_server.xpc memory for the filter lists the subscriptions that exist for the parent event log and filter
greater than 0
3010
SubscriberList/list DisplayName
subscribers
empty NA
specifies the label that the KM places label for filter under the filter instance Note: You must manually enter this variable; the KM does not create it. Setting this variable does not change the instance name/namespace. This variable is read only at initial filter creation or parent instance change.
FilterDisableCase
specifies whether the filter comparisons are made in a caseindependent manner This variable has four bit values, depending upon case sensitivity, one bit corresponding to each of Source, User, Category, and String, respectively. If any bit value is 1, a case-independent filter comparison is made for the corresponding field.
0000, 1111, or 0000 any combination of 0 and 1
200
Table 47

Description specifies whether the subscriber (subscription) is enabled specifies the name of the filter that notifies the subscriber when monitored events are detected specifies the function that the Subscriber calls when notified of events specifies the location of the library that contains the function that the Subscriber calls Values 0, 1 filter name Default 1 empty
Directory path and variable Enabled Filter
/EventLogMonitoring/eventlog/Subscribers/subscriber
Function
function name
empty
Library
library name
empty
/EventLogMonitoring/_TUNING_/ EventForwardingHeartbeat 30000 specifies the heartbeat configuration number that is that is passed to the PEM API calculated using valid values: 5000 <= x <= 1800000 specifies the number of times the KM attempts to send an event 4 number that is calculated using valid values: 2 <= x <= 10 30000 number that is calculated using valid values: 5000 <= x <= 1800000 number > 0 3010
EventForwardingRetries
EventForwardingTimeout
specifies the timeout configuration that is passed to the PEM API
MaxFilterRecords
specifies the maximum number of records that the KM holds in XPC (psx_server.xpc) memory for any filter specifies whether the KM obtains account names from the SID
ReportAccountName
0, 1
Appendix B
201
Table 47

Description whether job object parameters are automatically activated or inactivated based on the current configuration whether the PROCStatus parameter is manually acknowledged Values
I I
Directory path and variable /JobObjectMonitoring/ OverrideParameterAutoActivate
Default 0
0 = auto configure 1 = do not auto configure
ManualAcknowledge
0 0 = auto acknowledg e 1= manually acknowledg e 0 = do not monitor 1 = monitor 0 = only configured objects 1 = all 1
MonitorProcess
whether job object assigned processes are monitored whether all job objects are discovered or only the job objects specifically configured to be monitored the job objects that are monitored the job objects that are excluded from monitoring number of processes for which performance data is collected at one time whether the PROCStatus parameter is annotated specifies whether to destroy acknowledged process instances specifies whether the parameter NT_CPU/CPUprcrProcessorTimePe rcent for the _Total instance is annotated with the top N CPUconsuming processes
I I
IncludeAll
InclusionList/list ExclusionList/list CollectionCount
list of job objects NA list of job objects NA greater than 0 NA
AnnotateProcStatus DestroyAcknowledgeProcess /ProcessorMonitoring/ AnnotateTopProcs
I I I I
0 = no 1 = yes 0 = no 1 = yes 0 = no 1 = yes
1 1
I I
AnnotateProcCount
number of top processes to include integer greater than 0 when annotating the NT_CPU/CPUprcrProcessorTimePe rcent parameter specifies whether annotations are enabled or disabled for the NT_CPU (icon labled Processor) application parameters the processors that are excluded from monitoring
I I
10
DisableAnnotation
0 or blank = enabled 1 = disabled
ExclusionList/list
list of processors NA
202
Table 47

Description specifies whether all processors are monitored (except for the ones specifically excluded) the processors that are monitored This variable is ignored unless the /ProcessorMonitoring/IncludeAll variable is set to 0. Values
I I
Directory path and variable IncludeAll
Default 1
0 = no 1 = yes
InclusionList/list
list of processors NA
CPUprcrStatus /PagefileMonitoring/ IncludeAll InclusionList/list
the last count of the processors that are monitored whether all network interfaces (less those excluded) are monitored the pagefiles that are monitored This variable is ignored unless the /PagefileMonitoring/IncludeAll variable is set to 0.
integer
I I
0 = no 1 = yes
1 NA
list of pagefiles
ExclusionList/list /NetworkInterfaceMonitoring/ IncludeAll InclusionList/list
the pagefiles that are excluded from monitoring whether all network interfaces (less those excluded) are monitored the network interfaces that are monitored This variable is ignored unless the /NetworkInterfaceMonitoring/Incl udeAll variable is set to 0.
list of pagefiles
NA
I I
0 = no 1 = yes
1 NA
list of network interfaces
ExclusionList/list /PhysicalDiskMonitoring/ InclusionList/list ExclusionList/list IncludeAll MaxReloadCounters
the network interfaces that are excluded from monitoring
list of network interfaces
NA
the physical disks that are monitored list of device numbers the physical disks that are excluded from monitoring whether all physical disks are discovered specifies the maximum number of times that the KM can issue the %RELOAD_COUNTERS command whether the NT_FTP KM is activated list of device numbers
I I
NA NA 1 empty (no limit) 1
0 = no 1 = yes
integer > 0
/NetworkProtocolMonitoring/ FTP/Active
I I
0 = no 1 = yes
Appendix B
203
Table 47

Description specifies whether the NT_ICMP KM is activated specifies whether the NT_IP KM is activated specifies whether the NT_IPX KM is activated specifies whether the NT_NETBEUI KM is activated specifies whether the NT_NETBIOS KM is activated specifies whether the NT_TCP KM is activated specifies whether the NT_UDP KM is activated the logical disks that are monitored the logical disks that are excluded from monitoring whether all logical disks are discovered specifies the maximum number of times that the KM can issue the %RELOAD_COUNTERS command list of registry keys that are monitored whether the RegValueChanged parameter is annotated specifies whether annotations are enabled (0 or blank) or disabled (1) for the NT_PRINTER application parameters the printers that are monitored the printers that are excluded from monitoring whether all printers are discovered specifies whether the KM pings the printer to test connectivity threshold for resource contention Values
Directory path and variable ICMP/Active IP/Active IPX/Active NETBEUI/Active NETBIOS/Active TCP/Active UDP/Active /LogicalDiskMonitoring/ InclusionList/list ExclusionList/list IncludeAll MaxReloadCounters
Default 1 1 1 1 1 1 1
0 = no 1 = yes 0 = no 1 = yes 0 = no 1 = yes 0 = no 1 = yes 0 = no 1 = yes 0 = no 1 = yes 0 = no 1 = yes
list of logical disks list of logical disks

I I
NA NA 1 empty (no limit) NA 1
0 = no 1 = yes
integer > 0
/RegistryMonitoring/ InclusionList/list AnnotateValueChange /PrinterMonitoring/ DisableAnnotation

I I
list of registry keys

I I
0 = no 1 = yes
0 or blank = NA enabled 1 = disabled NA NA 1 0
InclusionList/list ExclusionList/list IncludeAll TestConnectivity /HealthMonitoring/ ProcessorContentionThreshold
list of printers list of printers

I I I I
0 = no 1 = yes 0 = no 1 = yes
0 to 100
30
204
Table 47

Description threshold for memory contention whether the WMIAvailability parameter is automatically activated or inactivated based on the current configuration on Windows NT 4 whether the Win32_WMISetting.HighThreshold OnEvents property is auto-corrected using the HighThresholdOnEvents configuration variable minimum required value for the WIN32_WMISetting Values 0 to 100
I I
Directory path and variable MemoryContentionThreshold OverrideParameterAutoActivate
Default 80 0
0 = auto configure 1 = do not auto configure 0 = auto correct 1 = do not auto correct
OverrideAutoConfigUpdate
I I
HighThresholdOnEvents
greater than 0
2000000

Table 48 lists PATROL KM for Microsoft Windows Domain Services component variable settings. Table 48 PATROL KM for Windows Domain Services variables (Part 1 of 3)
Description the number of times to perform a DNS test comma-separated list of IP addresses to attempt during DNS test IP address for DNS Server Values text string text string Default 10 NA
Directory path and variable /DomainKM/DNS/ IterationCount ResolveTestList
ServerIPAddress
text string
<Local PATROL Agent IP Address> 53 0
ServerPortNumber TCPorUDP /DomainKM/DNS2000/ IterationCount ResolveTestList
port of DNS Server protocol for DNS Test
text string 1 = TCP 0 = UDP text string text string
the number of times to perform a DNS test comma-separated list of IP addresses to attempt during DNS test
10 NA
Appendix B
205
Table 48
PATROL KM for Windows Domain Services variables (Part 2 of 3)

Description IP address for DNS Server Values text string Default <Local PATROL Agent IP Address> 53 0
Directory path and variable ServerIPAddress
ServerPortNumber TCPorUDP /DomainKM/DHCP/Events/ SCOPEADD SCOPEDEL DHCPBAK /DomainKM/Domain/ MBREL MBRADD
port of DNS Server protocol for DNS Test
text string 1 = TCP 0 = UDP 0 = no 1 = yes 0 = no 1 = yes 0 = no 1 = yes 0 = no 1 = yes 0 = no 1 = yes 0 = no 1 = yes
raises a PATROL event when a DHCP Scope is added raises a PATROL event when a DHCP Scope is removed raises a PATROL event when the DHCP database is backed up raises a PATROL event when a new master browser is elected raises a PATROL event when a member server is added to the domain raises a PATROL event when a member server is removed from the domain
0 0 0
0 0
MBRDEL
BDCADD BDCDEL DHCPADD DHCPDEL
raises a PATROL event when a BDC 0 = no server is added to the domain 1 = yes raises a PATROL event when a BDC 0 = no server is removed from the domain 1 = yes raises a PATROL event when a 0 = no DHCP server is added to the domain 1 = yes raises a PATROL event when a DHCP server is removed from the domain 0 = no 1 = yes
0 0 0 0
WINSADD WINSDEL
raises a PATROL event when a 0 = no WINS server is added to the domain 1 = yes raises a PATROL event when a WINS server is removed from the domain the number of minutes a server is inactive before it is considered idle 0 = no 1 = yes
0 0
/DomainKM/Server/ IdleServerTime string 0
206
Table 48
PATROL KM for Windows Domain Services variables (Part 3 of 3)

Description comma-separated list of domain servers that should not be discovered by NT_REMOTE_ SERVERS Values string Default NA
Directory path and variable /DomainKM/RemoteServer/ ServerExcludeList
/DomainKM/Shares/ MaxShares the maximum number of shares that string can be discovered by NT_SHARES Note: Increasing this value above 300 may affect PATROL Agent performance. ShareExcludeList comma-separated list of shared directories that should not be discovered by NT_SHARES comma-separated list of trust relationships that should not be discovered by NT_TRUST maximum number of user accounts that can be discovered by NT_USERS Note: Increasing this value above 300 may affect PATROL Agent performance. UserExcludeList comma-separated list of user accounts that should not be discovered by NT_USERS string NA string NA 300
/DomainKM/Trust/ TrustExcludeList string NA
/DomainKM/Users/ MaxUsers string 300
Appendix B
207
PATROL KM for Microsoft Active Directory

Table 49 provides PATROL KM for Microsoft Windows Active Directory variable settings. Table 49 PATROL KM for Microsoft Active Directory variables (Part 1 of 4)
Description Values Default
Directory path and variable /ActiveDirectory/Configuration/ DbRequiredPercent
minimum percentage of size for the number > 0 < 100 20 (percentage) percent Active Directory database if the database and log files reside on separate logical drives This value is used by the AdDiskSpaceAvailable parameter.
DbRequiredSpace
minimum amount of free space required in kilobytes for the logical drive that holds the database file enables/disables parameter annotation. By default annotation is enabled. To disable annotation for all PATROL KM for Active Directory parameters, add this variable to pconfig and set the value to 1. controls the creation of the old format (1.5.x) Active Directory event filters
number > 0 (kilobytes)

I I
500000 kilobytes 0
DisableAnnotations
0=annotate 1=do not annotate
DisableEventConfig
I I
0 = auto configure 1 = do not auto configure 0 = do not delete 1 = delete
DisableObsoleteEventFilters
determines whether the KM deletes the obsolete AD 1.5.x event filters
I I
number of hours 12 hours DomainNamingMasterConnStatus interval for checking LDAP greater than 0 Sched connectivity to the domain controller that is the FSMO Domain Naming Master EnableRA determines whether the KM executes the Restart File Replication Service recovery action that is associated with the AdFrsSidResolution parameter determines the Active Directory object types that the KM monitors for replication collisions
I I
0 = do not execute 1 = execute
IncludedCNFObjectTypes
text string (object empty types)
208
Table 49
PATROL KM for Microsoft Active Directory variables (Part 2 of 4)

Description interval for checking LDAP connectivity to the domain controller that is the FSMO Infrastructure Master determines the collection schedule for the AdLdGcConnectStatus and AdLdGcResponseTime parameters minimum percentage required of the Active Directory size if the database and the log files reside on separate logical drives This percentage is used by the AdDiskSpaceAvailable parameter Values Default number of hours 1 hour greater than 0
Directory path and variable InfrastructureMasterConnStatus Sched
LdapGcConnStatusSched
number of 3600 seconds between seconds collections (1 hour) percentage > 0 but < 100 20 percent
LogRequiredPercent
LogRequiredSpace
minimum amount of space required number of in kilobytes for the Active Directory kilobytes > 0 log files if the log files and the database reside on the same logical drive This value is used by the AdDiskSpaceAvailable parameter
200000 kilobytes
PDCEmulatorConnStatusSched
interval for checking LDAP connectivity to the domain controller that is the FSMO PDC Emulator
number of hours 1 hour greater than 0
number of hours 1 hour RelativeIDMasterConnStatusSched interval for checking LDAP greater than 0 connectivity to the domain controller that is the FSMO Relative ID Master ReplMonConfigNC determines whether configuration naming context replication monitoring is enabled determines whether domain naming context replication monitoring is enabled interval for checking LDAP connectivity to the domain controller that is the FSMO Schema Master
I I
0 = disabled 1 = enabled 0 = disabled 1 = enabled
ReplMonDomainNC
I I
SchemaMasterConnStatusSched
number of hours 12 hours greater than 0
Appendix B
209
Table 49

Directory path and variable
/ActiveDirectory/Configuration/fully-qualified-server-name_
PingTimeout
provides a way to configure (on a per-server basis) the timeout that is used when a server is pinged for availability - servers that are connected through a slower link may need this value increased
time out in milliseconds
5,000
PingCount
number of pings 3 provides a way to configure (on a greater than 0 per-server basis) the number of times that a server is pinged to test its availability - servers that are connected through a slower link may need this value increased (a server is considered available if any one ping is successful) indicates whether the KM overrides the check point enabling for the FRS event log This value is used by the AdFrsRpcConnectivity parameter.
I I
/ActiveDirectory/RpcConnection/ DisableCheckPointOverrides 0 = override do not override 0
MaxWaitTime
number > 0 indicates the maximum amount of time the KM waits in seconds for a 13509 FRS event to occur after a 13508 FRS occurs before considering the 13508 FRS event an issue This value is used by the AdFrsRpcConnectivity parameter
14400 seconds
Do not manually change the values of the following variables. These variables contain state information that is used internally by the product. If you change these variables manually, the product cannot operate correctly. /ActiveDirectory/AgentSiteInfo prevDCName contains the last known qualified domain name of the domain controller Do not manually change the value of this variable.
prevDCSiteName
contains the name of the last known Do not manually change the site where the domain controller value of this variable. resided
210
Table 49

Directory path and variable replication context
/ActiveDirectory/ReplConfig/replication context replication source/ contains information that specifies a ConfigNC DomainNC configuration naming context or a domain naming context, for example, /ActiveDirectory/ReplConfig/Con figNCwaternoose.monsters.inc/first NonResponse contains the UTC time when the KM Do not manually change the determined that the replication source value of this variable. was non-responsive contains the UTC time when the replication source last updated its replication object Do not manually change the value of this variable.
firstNonResponse
lastChangeTime
origChangeTime
contains the UTC time when the KM Do not manually change the determined that the replication source value of this variable. might have failed to replicate contains the last known version of an object; the KM uses this information to determine whether or not a change was replicated Do not manually change the value of this variable.
prevObjectVersion

Table 50 provides PATROL KM for Microsoft Cluster Server variable settings. Table 50
/MCS/ AccountInfo stores the Cluster account information indicates whether the cluster level agent can run on a cluster node username/ encrypted password 0, 1 NA
PATROL KM for Microsoft Cluster Server variables (Part 1 of 5)

Directory path and variable
ClaInsideCluster DisableServiceAutoRestart
1 0
indicates whether the McsService is 0, 1 automatically started and stopped by the KM indicates whether the MCS_Clusters parameters, McsGwConAvailable, McsGatewayStatus, and McsServiceStatus, are automatically activated and inactivated by the KM 0, 1
DisableParmOverrides
Appendix B
211
Table 50

Description Values Default 5000 specifies the amount of time the KM integer > 0 waits before timing out when pinging an IP resource integer > 0 but specifies the amount of time in =< 300 seconds that the McsServiceStatus parameter waits for the McsService to start before generating an alarm stores the annotation mode setting for On, Off, or the following application classes: Error
I I I I
Directory path and variable PingIpTimeout
ServiceCollWaitTime
60
applicationClass_AnnotationMode
NA
MCS_Groups MCS_Group_Resources MCS_Nodes MCS_Performance
The annotation mode is set through the PATROL Admin => Configure Annotation Mode menu command. clusterInstance_CluDBBackupPath stores backup path for the Cluster database. The path is not set by default, and therefore the BackupClusterDatabase parameter is offline. The path is set through the Quorum Admin (MCS_Quorum) => Set Backup Path menu command. list of file clusterInstance_FileShareExclusion stores excluded file shares. If a file List share has been excluded, then it will shares not be monitored by the FileShareUnAvailable parameter. Excluded file shares are displayed in the Desktop tree and data is collected from them by the ResourceStatus parameter. You can exclude file shares through the PATROL Admin (MCS_Groups) => Maintain Exclusion List => Exclude File Shares menu command. NA directory path NA
212
Table 50

Description stores excluded IP addresses If an IP address has been excluded, then it will not be monitored by the CheckIPResourceColl parameter. Excluded IP addresses are displayed in the Desktop tree and data is collected from them by the ResourceStatus parameter. You can exclude IP addresses through the PATROL Admin (MCS_Groups) => Maintain Exclusion List => Exclude IP Address menu command. Values list of IP addresses Default NA
Directory path and variable clusterInstance_IPExclusionList
clusterInstance_ResourceExclusion stores excluded resources. If a List resource has been excluded, then the resource is not monitored and an instance is not created. You can exclude resources through the PATROL Admin (MCS_Groups) => Maintain Exclusion List => Exclude Resources menu command. clusterInstance_UpTimeBaseLine stores the start date and time for the ClusterAvailability parameter. You can set the start date and time through the PATROL Admin (MCS_Cluster) => Set Available Start Date menu command.
list of resources NA
time in seconds NA
Appendix B
213
Table 50

Description stores the domain name being monitored. To monitor an additional domain, you must add a variable to the agent configuration database. Before loading and configuring the KM, verify that the domain with the cluster nodes trusts the domain with the cluster-level agent. Adding a domain: 1. Create a change file as a plain text file using any text editor with the following content: Note: wpconfig command options are case sensitive. PATROL_CONFIG /MCS/DomainInclusionList = { REPLACE = DomainName } 2. Execute on the command line: wpconfig +Reload your-filename Values domain name Default NA
Directory path and variable DomainInclusionList
hostName_LogMonKeyAlarm
stores keywords that the KM searches list of for in the cluster log file. If any of the keywords keywords are found, the ClusterLogFileError parameter sends an alarm. Define the keywords through the PATROL Admin (MCS_Nodes) => Maintain Keywords menu command. By default, no keywords are defined, and the parameter is offline.
NA
hostName_LogMonKeyDate
time in seconds NA stores the date from which the KM searches for defined keywords in the cluster log file. If any of the keywords are found, the ClusterLogFileError parameter sends an alarm or warning. Define the date and keywords through the PATROL Admin (MCS_Nodes) => Maintain Keywords menu command. By default, no date or keywords are defined, and the parameter is offline.
214
Table 50

Description Values Default NA stores keywords that the KM searches list of for in the cluster log file. If any of the keywords keywords are found, the ClusterLogFileError parameter sends a warning. Define the keywords through the PATROL Admin (MCS_Nodes) => Maintain Keywords menu command. By default, no keywords are defined, and the parameter is offline. True, Fales stores the read-only setting for the Cluster Admin Commands. Change the read-only setting through the PATROL Admin (MCS_Clusters) => Configure Menu Cmd RO Mode menu command. Read-only is disabled by default. list of clusters stores the clusters you are monitoring. Change the list through the PATROL Admin (MCS_Clusters) => Select Cluster to Monitor menu command. number >0 specifies in seconds the amount of time that the Uptime Collector spends waiting for the PATROL Uptime resource to send data
Directory path and variable hostName_LogMonKeyWarn
MenuCmdROMode
NA
MonitoredClusterList
NA
UptimeCollWaitTime
300
Appendix B
215
PATROL KM for Microsoft Windows Message Queue

Table 51 provides PATROL KM for Microsoft Message Queue variable settings. Table 51 PATROL KM for Windows Message Queue variables
Description the number of messages currently managed by the MSMQ service the size, in kilobytes, of all message queues managed by the MSMQ service a text string that specifies the scheduled servers and their respective scheduled interval (in minutes) Valid time intervals are 0-60 minutes. A value of 0 turns off round-trip scheduling for the specified server. Values 0-999999 0-2000000 Default 450000 1600000
Directory path and variable /MQ_SERVER/ QueueMsgCountThreshold QueueMsgSizeThreshold
ScheduledServers
ServerName1,Ti NA meInterval|Serv erName2,TimeIn terval2...
/MQ_QUEUES/ JournalMsgCountThreshold JournalMsgSizeThreshold QueueMsgCountThreshold QueueMsgSizeThreshold the number of messages currently in 0-999999 the queue the number of kilobytes used by all messages in the queue the number of messages in the journal queue the size in kilobytes of all messages in the journal queue 0-2000000 0-999999 0-2000000 450000 1600000 450000 1600000
216

Table 52 provides PATROL KM for Microsoft COM+ variable settings. Table 52 PATROL KM for Windows COM+ variables
Description specifies the monitoring properties for the COM+ application Values X:Y:Z: <List>where, X = 0; Do not monitor. X = 1; Monitor. Y = 0; Do not restart if the COM+ application is stopped. Y= 1; Restart the COM+ application if it is stopped. Z = The number of times the COM+ application is restarted that causes an alarm. Z is used only if Y =1. <List> Represents a comma separated list of the methods being monitored for this application in format <MethodName>\<InterfaceName >\<ComponentName> Default 1:1:5
Directory path and variable /COM_PLUS/Applications/ ApplicationName
Appendix B
217

Table 53 provides the PATROL Wizard for Microsoft Performance Monitor and WMI variable settings. Table 53 PATROL Wizard for Performance Monitor and WMI variables
Description lists the NT_PERFMON_WIZARD application class name comma-separated list of objects to monitor comma-separated list of counters monitored for the object comma-separated list of instance of the object to monitor Values comma separated list comma separated list comma separated list comma separated list Default NA NA
Directory path and variable /Perfmon/NT_PERFMON_WIZARD Name Objects
/Perfmon/NT_PERFMON_WIZARD/object/ Counters Instances NA NA
/Perfmon/NT_PERFMON_WIZARD/object/counter AlarmMax AlarmMin WarnMax WarnMin /Perfmon/NT_WMI/ Parameters /Perfmon/NT_WMI/name Query AlarmMax AlarmMin WarnMax WarnMin WQL query used in the created NT_WMI parameter string NA NA NA NA NA comma-separated list of NT_WMI parameters comma separated list NA the upper-level alarm threshold for a any integer specific counter instance the lower-level alarm threshold for a any integer specific counter instance the upper-level warning threshold for a specific counter instance the lower-level warning threshold for a specific counter instance any integer any integer NA NA NA NA
the upper-level alarm threshold for a any integer specific NT_WMI parameter the lower-level alarm threshold for a any integer specific NT_WMI parameter the upper-level warning threshold for a specific NT_WMI parameter the lower-level warning threshold for a specific NT_WMI parameter any integer any integer
218
PATROL for Microsoft Windows Servers rulesets
PATROL for Microsoft Windows Servers

Table 54 provides the PATROL for Microsoft Windows Servers variable settings. These variables are applicable to any KM in the PATROL for Microsoft Windows Servers solution. Table 54 PATROL for Microsoft Windows Servers variables
Description The name of the recovery action. Values Default
Directory path and variable Description HelpID Mode
/RecoveryActions/application class/instance/parameter/ text description NA NA NA Help topic ID associated with the recovery integer action. This variable is used internally. The mode under which the recovery action 1, 2, 3 runs:
I I I
Run automatically (1) Run only with operator confirmation (2) Do not execute (3)
For more information about these modes, see Configuring built-in native recovery actions on page 120. Suspend whether to temporarily pause the recovery 0 = no action 1 = yes the amount of time PATROL waits for confirmation to run the recovery action. If you do not provide confirmation within the allotted time, PATROL does not run the recovery action. number of seconds NA
Wait
NA

PATROL for Microsoft Windows Servers provides pre-configured rules that are organized into rulesets for the major Microsoft server roles, such as the file server and print server roles. A rule is an instruction applied to a PATROL Agent that instructs the agent to change a variable in its agent configuration database. A ruleset is a collection of rules, which are stored as text files with .cfg extension.
Appendix B
219
These PATROL for Microsoft Windows Servers predefined rulesets include the following configuration settings:
I I I I I
preloaded KMs services whose process monitoring is enabled processes that are monitored Windows events that are monitored additional Windows Performance Monitor counters that are monitored (added as parameters beneath the NT_PERFMON_WIZARD application class)
NOTE
PATROL automatically monitors services whose startup property is automatic. However, PATROL monitors only whether the service is available. When process monitoring is enabled for the service, PATROL also monitors how much memory and CPU a service executable consumes. In the ruleset descriptions in this chapter, the services whose process monitoring is enabled are noted.
PATROL KM for Event Management required

To use the PATROL Configuration Manager to view or manage a PATROL agent configuration or to apply rulesets, the PATROL KM for Event Management must be loaded on the PATROL Agent machine. For more information about loading KMs, see .
Using PATROL Configuration Manager to apply rulesets

Instead of manually configuring the monitoring of each server, you can use the PATROL Configuration Manager to apply these predefined rulesets to a server. If you need to change a ruleset, you can do so on one server, save the ruleset, and then apply the new ruleset to other like servers. For more information about applying rulesets, see Using PATROL Configuration Manager on page 232. For more information about the PATROL Configuration Manager, see the PATROL Configuration Manager User Guide.
220
Editing predefined rulesets prior to applying

With the exception of the SMS rulesets, you can apply the predefined rulesets directly to any Windows server. For the SMS rulesets, you must first perform the following minor edits and then apply the rulesets.
To edit SMS rulesets before applying 1 In a text editor, open the files Primary_Site_Role.cfg and Site_Role.cfg. 2 Replace all occurrences of %SITECODE% with the uppercase 3-character SMS site
code.
3 Replace all occurrences of %WMIPATH% as follows:

I I
For SMS 2.x Servers cimv2\\sms For SMS 2003 Servers sms
4 Save the files.
Server roles with predefined rulesets

The PATROL for Microsoft Windows Servers predefined rulesets are installed in the following directory:
%PATROL_HOME%\pconfmgr\rulesets\Shipped\Operating_System_KMs\Windows_ KM
Rulesets are provided for the server roles shown in Table 55. Figure 4 on page 222 shows these rulesets as they appear in the PATROL Configuration Manager interface. Table 55
Role File server ruleset Print server ruleset Application server ruleset Mail server ruleset Terminal server ruleset
Server roles (Part 1 of 2)

Ruleset file PRU_FileServer.cfg PRU_PrintServer.cfg PRU_ApplicationServer.cfg PRU_MailServer.cfg PRU_TerminalServer.cfg Description provide and manage access to files provide and manage access to printers provides key infrastructure and services to applications hosted on a system provide e-mail services to users can provide a single point of installation that gives multiple users access to any computer that is running a Windows Server 2003 operating system
Appendix B
221
Table 55
Role
Server roles (Part 2 of 2)

Ruleset file Description provides a full-featured software router and both dialup and virtual private network (VPN) connectivity for remote computers enables client computers on your network to register and resolve user-friendly DNS names provides Windows Media Services to your organization maps NetBIOS names to IP addresses and centrally manages the name-to-address database stores directory data and manages communication between users and domains, including user logon processes, authentication, and directory searches stores SMS data for the primary site and all the sites beneath it in a SQL Server database attaches to and reports to a primary site
Remote access/VPN PRU_RasVpnServer.cfg server ruleset DNS server ruleset Streaming media server ruleset PRU_DNSServer.cfg PRU_MediaServer.cfg
WINS server ruleset PRU_WINSServer.cfg Domain controller ruleset PRU_DomainServer.cfg
SMS primary site Primary_Site_Role.cfg ruleset SMS site ruleset Site_Role.cfg
Figure 4
Shipped rulesets in PATROL Configuration Manager
222
Ruleset reference
The following section describes the ruleset configuration settings. The rulesets define monitoring that is enabled beyond what is enabled by default in the KM. The configuration variables (rules) for each type of ruleset are stored in the agent configuration database in the location shown in Table 56. For more information about the specific configuration variables associated with each type of configuration setting, see the page referenced in Table 56. Table 56 Configuration variable locations
Location of configuration variable(s) (rules) \AgentSetup\preloadedKMs See also NA
.
Configuration setting Preloaded KMs Services with process monitoring enabled Processes monitored Windows events monitored Additional Windows PerfMon counters or WMI objects monitored
\PSX_P4WinSrvs\PWK_PKMforMSWinOS_config\ServiceMonitori page 192 ng\ServiceList\servicename on page 192 \PSX_P4WinSrvs\PWK_PKMforMSWinOS_config\ProcessMonitori page 191 ng\ProcessConfigurationList\processname \PSX_P4WinSrvs\PWK_PKMforMSWinOS_config\EventLogMonit oring\eventlog\EventFilters\filtername \PerfMon\NT_PERFMON_WIZARD\countername (The default polling interval for all added PerfMon or WMI parameters is 10 minutes, unless otherwise noted.) page 195 page 218
Preloaded KMs for all rulesets

The following KMs are preloaded for all of the rulesets. The ruleset descriptions that follow list any additional KMs that are preloaded for the respective ruleset.
I I I I I I I I I I I I
NT NT_OS NT_CACHE NT_CPU* NT_MEMORY NT_PAGEFILE* NT_SYSTEM NT_LOGICAL_DISK* PATROL_NT NT_SERVICES* NT_PROCESS* NT_HEALTH
Appendix B
223
NOTE
An asterisk indicates that all KMs that start with the stem are included. For example, NT_CPU* indicates both NT_CPU and NT_CPU_CONTAINER.
Application server ruleset

Table 57 shows the application server ruleset properties. Table 57 Application server ruleset
I I I I I I I I I I
Preloaded KMs (PRU_ApplicationServer.kml)
COM_* NT_EV* NT_PERFMON* World Wide Web Publishing Service (process monitoring enabled) IIS Admin Service Simple Mail Transport Protocol (SMTP) Service FTP Publishing Service Network News Transfer Protocol (NNTP) Service Distributed Transaction Coordinator COM+ System Application (process monitoring enabled) COM+ Event Service (process monitoring enabled) Remote Services (COM and RPC) inetinfo.exex Error events from .NET Runtime source (application event log) Error and warning events from ASP.NET (application event log) Active Server Pages Errors/Sec ASP.NET Requests Rejected ASP.NET Requests Queued ASP.NET Application Errors Unhandled During Execution/Sec ASP.NET Application Errors Total/Sec .NET CLR Data Sqlclient: Total # failed commands .NET CLR Exceptions # of Exceps Thrown/sec .NET CLR Jit Standard Jit Failures .NET CLR Loading Rate of Load Failures Web Service Current Blocked Async I/O Requests Web Service Locked Errors/sec Web Service Not Found Errors/sec
Services with Process Monitoring Enabled Processes Monitored Windows Events Monitored
Additional Perfmon Counters Monitored
I I
224
Terminal server ruleset

Table 58 shows the terminal server ruleset properties. Table 58 Terminal server ruleset
I I
Preloaded KMs (PRU_TerminalServe r.kml) Services with Process Monitoring Enabled Processes Monitored Windows Events Monitored Additional Perfmon Counters Monitored
NT_EV* NT_PERFMON* Terminal Services (process monitoring enabled) Terminal Services Session Directory (process monitoring enabled)
I I
None
I I I I I I I
Error and warning events from TermService (system event log) Error and warning events from TermServLicensing (system event log) Error and warning events from TermServDevices (system event log) Terminal Services Active Sessions Terminal Services Inactive Sessions Terminal Services Total Sessions System Processes
Remote access/VPN server ruleset

Table 59 shows the Remote Access/VPN Server ruleset properties. Table 59 Remote access / VPN server ruleset
I I
Preloaded KMs (PRU_RasVpnServer.kml) Services with Process Monitoring Enabled Processes Monitored Windows Events Monitored Additional Perfmon Counters Monitored
NT_EV* NT_PERFMON*
Remote Access Service (process monitoring enabled) None Error and warning events from Remote Access (system event log)
I I
RAS Total Total Connections RAS Total Total Errors\Sec
Appendix B
225
Print server ruleset

Table 60 shows the Print Server ruleset properties. Table 60 Print server ruleset
I I
Preloaded KMs (PRU_PrintServer.kml) Services with Process Monitoring Enabled Processes Monitored Windows Events Monitored Additional Perfmon Counters Monitored
NT_EV* NT_PRINT*
Spooler spoolsv.exe Error and warning events from Print source (system event log) None
Domain controller ruleset

Table 61 shows the Domain Controller ruleset properties. Table 61 Domain controller ruleset
I I
Preloaded KMs (PRU_DomainServer.kml) Services with Process Monitoring Enabled Processes Monitored
I I
NT_EV* NT_DOMAIN NT_MEMBER_SERVER AD_AD*
Windows Time (process monitoring enabled) None

I I I I I I I
Windows Events Monitored Additional Perfmon Counters Monitored
Error and warning events from NT File Replication Service (file replication service event log) Error and warning events from source LSASERV (system event log) Error and warning events from source SAM (system event log) Error and warning events from source NetLogon (system event log) Error and warning events from source Windows Time (system event log) Error and warning events from source KDC (system event log) Error and warning events from source UserEnv (application event log) Error and warning events from DNS API (system event log)
None
226
File server ruleset

Table 62 shows the File Server ruleset properties. Table 62 File server ruleset
I I I
Preloaded KMs (PRU_FileServer.kml) Services with Process Monitoring Enabled
I I I I I I
NT_DFS* NT_EV* NT_DOMAIN NT_MEMBER_SERVER NT_PHYSICAL_DISKS* Netlogon dmserver services.exe lsass.exe svchost.exe (with any argument) Error and Warning events from DfsSvc (system event log) Error and Warning events from NtFrs (file replication service event log)
Processes Monitored
I I I
Windows Events Monitored Additional Perfmon Counters Monitored
None
Mail server ruleset

Table 63 shows the Mail Server ruleset properties. Table 63 Mail server ruleset
I I I I
Preloaded KMs (PRU_MailServer.kml)
NT_EV* NT_PERFMON* NntpSvc Pop3Svc (process monitoring enabled) RpcSs (process monitoring enabled) SMTPSVC (process monitoring enabled) Error and warning events from Pop3Svc (application event log) Error and warning events from SMTPSvc (system event log) POP3 Service Messages delivered/sec POP3 Service Sockets in use SMTP NTFS Store Driver Messages in the queue directory SMTP Server Connection Errors/sec SMTP Server Outbound Connections Refused
Services with Process Monitoring Enabled Processes Monitored Windows Events Monitored
I I
None
I I I I I
I I
Appendix B
227
DNS server ruleset

Table 64 shows the DNS Server ruleset properties. Table 64 DNS server ruleset
I I I
Preloaded KMs (PRU_DNSServer.kml) Additional Active Parameters Services with Process Monitoring Enabled Processes Monitored
I I
NT_DNS_2000 NT_DOMAIN NT_MEMBER_SERVER NT_EV* NT_PERFMON*
None None dns.exe

I I
Windows Events Monitored
I I I I
Error and warning events from source DNS (DNS event log) Error and warning events from source DNS API (system event log) Error and warning events from source DNS Cache (system event log) DNS Caching memory DNS Dynamic Update Received/sec DNS Total Query Received/sec DNS Database Node Memory DNS Dynamic Update Written to Database/sec
I I
WINS server ruleset

Table 65 shows the WINS Server ruleset properties. Table 65 WINS server ruleset
I I
Preloaded KMs (PRU_WinsServer.kml) Additional Active Parameters Services with Process Monitoring Enabled Processes Monitored Windows Events Monitored Additional Perfmon Counters Monitored
I I
NT_DOMAIN NT_MEMBER_SERVER NT_EV* NT_WINS*
None WINS None Error and warning events from WINS (system event log) None
228
DHCP server ruleset

Table 66 shows the DHCP Server ruleset properties. Table 66 DHCP server ruleset
I I
Preloaded KMs (PRU_DhcpServer.kml) Additional Active Parameters Services with Process Monitoring Enabled Processes Monitored Windows Events Monitored Additional Perfmon Counters Monitored
I I
NT_DOMAIN NT_MEMBER_SERVER NT_EV* NT_DHCP*
None DHCPServer None Error and Warning from DHCPServer (system event log) None
Streaming media server ruleset

Table 67 shows the streaming media server ruleset properties. Table 67 Streaming media server ruleset
I I
Preloaded KMs (PRU_MediaServer.kml) Additional Active Parameters
NT_EV* NT_PERFMON*
None
Services with Process Monitoring WMServer Enabled Processes Monitored Windows Events Monitored None Error and Warning from WMServer (Application Event log)
I I I I
Windows Media Services Current Streaming Players Windows Media Service Current Connected Players Windows Media Services Current Connection Queue Length Windows Media Services Current Stream Error Rate
The default polling time for each of these parameters is 5 minutes.
SMS primary site ruleset

Table 68 on page 230 shows the SMS primary site ruleset properties. These rulesets apply to SMS 2.0 and SMS 2003 Primary Servers. Before applying this default ruleset to an agent , you must edit the rulesets. For more information, see To edit SMS rulesets before applying on page 221.
Appendix B
229
Table 68
SMS primary site ruleset

NT_EV* NT_PERFMON* None
Preloaded KMs Additional Active Parameters
MSSQLSERVER SMS Executive SMS Site Backup Services with Process Monitoring SMS Site Component Manager SMS SQL Monitor Enabled sitecomp.exe (with any argument) smsdbmon.exe (with any argument) smsexec.exe (with any argument) sqlservr.exe (with any argument) Error, warning, and information events from source SMS (application event log)
I I I I I I I I I I I I I I I I I I I I I I
Processes Monitored Windows Events Monitored
SMS Discovery Data Manager Total DDRs Enqueued SMS Discovery Data Manager Total DDRs Processed SMS Discovery Data Manager DDRs Processed/minute SMS In-Memory Queues Total Objects Dequeued SMS In-Memory Queues Total Objects Enqueued SMS Inventory Data Loader Total MIFs Enqueued SMS Inventory Data Loadaer Total MIFs Processed SMS Inventory Data Loader MIFs Processed/minute SMS Software Inventory Processor Total SINVs Enqueued SMS Software Inventory Processor Total SINVs Processed SMS Software Inventory Processor SINVs Processed/minute SMS Standard Sender Average Bytes/sec SMS Standard Sender Sending Thread Count SMS Standard Sender Total Bytes Attempted SMS Status Messages Written to SMS Database SMS Status Messages Reported to Application Event Log SMS Status Messages Replicated at Normal Priority SMS Status Messages Replicated at Low Priority SMS Status Messages Replicated at High Priority SMS Status Messages Received SMS Status Messages Processed/sec SMS Status Messages Corrupt

I I I I I I
Additional WMI Objects Monitored
I I
SMS Advertisements Failed SMS Advertisements Total SMS Errors SMS Informationals SMS Machines Total SMS Packages Failed SMS Programs Failed SMS Warnings
230
SMS site ruleset

Table 69 shows the SMS site ruleset properties. These rulesets apply to SMS 2.0 and SMS 2003 Site Servers. Before applying this default ruleset to an agent, you must edit the rulesets. For more information, see To edit SMS rulesets before applying on page 221. Table 69 SMS site ruleset
NT_EV* NT_PERFMON* None
Preloaded KMs Additional Active Parameters
SMS Executive Services with Process Monitoring SMS Site Backup Enabled SMS Site Component Manager Processes Monitored Windows Events Monitored sitecomp.exe (with any argument) smsexec.exe (with any argument) Error, warning, and information events from source SMS (application event log)
I I I I I I I I I I I I I I I I
SMS Discovery Data Manager Total DDRs Enqueued SMS Discovery Data Manager Total DDRs Processed SMS Discovery Data Manager DDRs Processed/minute SMS In-Memory Queues Total Objects Dequeued SMS In-Memory Queues Total Objects Enqueued SMS Standard Sender Average Bytes/sec SMS Standard Sender Sending Thread Count SMS Standard Sender Total Bytes Attempted SMS Status Messages Written to SMS Database SMS Status Messages Reported to Application Event Log SMS Status Messages Replicated at Normal Priority SMS Status Messages Replicated at Low Priority SMS Status Messages Replicated at High Priority SMS Status Messages Received SMS Status Messages Processed/sec SMS Status Messages Corrupt
Appendix B
231
Using PATROL Configuration Manager

This section describes how to use the PATROL Configuration Manager (PCM) to manage PATROL for Microsoft Windows Servers KM configuration settings.
NOTE
To use the PATROL Configuration Manager to view or manage a PATROL agent configuration, the PATROL KM for Event Management must be loaded on the PATROL Agent machine. For more information about loading KMs, see Loading the PATROL for Microsoft Windows Servers KMs on page 85.
Using PCM to apply configurations changes to other agents

BMC Software recommends that you configure multiple agents using the following method: 1. Using a PATROL console, configure monitoring on one agent. 2. Use the PATROL Configuration Manager to copy the agent configuration to the other similar agents, using the procedure described below.
To copy configuration changes using PCM 1 Using the PATROL Configuration Manager, perform a get on the PATROL Agent. 2 Configure the PATROL Agent as desired. 3 Using the PATROL Configuration Manager, perform a get to obtain the new
PATROL Agent configuration.
4 In PATROL Configuration Manager, compare the last 2 configurations. 5 Save the differences between the 2 agent configuration as a new rule set. 6 Apply this rule set to the other PATROL Agents.
For more detailed information about using the PATROL Configuration Manager, see the PATROL Configuration Manager User Guide or the PATROL KM for Event Management User Guide.
232
Manually creating or changing configuration variables

Although not recommended, you can also use the PATROL Configuration Manager, instead of the PATROL console, to directly update the agent configuration database by manually entering rules or changing existing rules. However, you must be careful to avoid typos and you must use the following syntax guidelines. For more information, see the examples in the following sections, which show how to manually configure several PATROL KM for Microsoft Windows OS features.
WARNING
When creating rules manually within PATROL Configuration Manager, you must follow the syntax guidelines discussed here and avoid typos. Failure to do so could result in unpredictable behavior.
Syntax guidelines
When manually creating rules, you must substitute special codes for certain characters when those characters are part of a configuration variable name or value. These characters are used for specific purposes within pconfig. For example, the comma is used to separate values. For more information, see Table 70. Table 70
Character comma (,)
Special characters required for pconfig variables

Replace with (CO) Example If the value of a variable is 142,156 you must express the value as 142(CO)156. Otherwise, the value is interpreted as two separate values, 142 and 156. If part of a configuration variable name includes the text server1/outlook, where server1/outlook is the actual name of an object, you must replace server1/outlook with server1(SL)outlook. If part of a configuration variable name includes the text hostname=test, where hostname=test is the actual name of an object, you must replace hostname=test with hostname(EQ)test. If part of a configuration variable name includes the text exampletext, you must replace exampletext with example(QU)text.
slash (/)
(SL)
equal sign (=)
(EQ)
double quote ()
(QU)
Appendix B
233
Using the child_list variable

When manually creating rules, you may need to include the child_list variable. The child_list variable specifies the configuration variables that apply to the configured object. In the pconfig hierarchy, the child_list variable is placed one level higher up than the configuration variables that it references. For example, as shown in Figure 5, the child_list variable in the Example folder lists the configuration variables beneath it in the hierarchy. Thus, in Figure 5, the child_list variable has the following value: child_list = SourceList,EventIdList,UserList,StringList If you are unsure how or when to use the child_list variable, use a PATROL console to configure monitoring and then examine the child_list rules that are created. Figure 5 Using the child_list and variable_list variables
Using the variable_list variable

When manually creating rules, you may also need to include the variable_list variable. The variable_list variable lists the variables that are associated with the configured object. In the pconfig hierarchy, the variable_list variable is placed at the same level as the variables that is references. For example, in Figure 5, the variable_list variable has the following value:
234
variable_list = FilterEnabled,FilterDescription,EventType,Annotation,EventReport, RetainEventDescriptions,Scheduling,AcknowledgeBy,ConsolidationNumber,ConsolidationTi me,ConsolidateEventTypes,IncludeAllSources,IncludeAllEventIds,IncludeAllUsers,IncludeA llCategories,IncludeAllStrings,CreateInstance If you are unsure how or when to use the variable_list variable, use a PATROL console to configure monitoring and then examine the variable_list rules that are created.
Adding a rule in PCM

When manually adding rules within PATROL Configuration Manager, follow this general procedure.
1 Right-click the folder where you want to add the rule and select New => Ruleset.
A new ruleset is created called NewRuleSet.
2 Rename the ruleset. 3 Right-click the new ruleset and select New Rule. 4 From the Ruleset dialog, enter the ruleset, operation, and variable. For more
information about what to enter, see the examples that follow.
Adding a service to monitor: example

Assume that you want to set up the following service monitoring configuration:
I I I I
monitor the DHCP Client service restart the start the service when it stops generate a PATROL Warning when the service is stopped enable the monitoring of the process associated with this service
Appendix B
235
To manually create this configuration, you would create the rules shown in Table 71. For more information about the configuration variable specified in these rules, see PATROL for Windows Servers configuration variables on page 190. Table 71
Rule
Example: adding a service to monitor

Operation Value empty ProcessConfigurat ionList Enabled 0 Alarm,AutoRestar t,Monitor
/PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/ProcessMonitoring/ Replace ParentDefinedProcessList/child_list /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/ProcessMonitoring/ Replace child_list /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/ServiceMonitoring/ Replace ServiceList/Dhcp/Alarm /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/ServiceMonitoring/ Replace ServiceList/Dhcp/Monitor /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/ServiceMonitoring/ Replace ServiceList/Dhcp/variable_list
Adding a processes to monitor: example

Assume that you want to set up the following process monitoring configuration:
I
monitor rtserver process with argument -service terminate the process when the process CPU% exceeds a threshold value (defined by the AlarmThreshold variable) for 15 minutes generate a PATROL alarm when the process is not running do not generate a PATROL alarm when the process is running
236
To manually create this configuration, you would create the rules shown in Table 72. For more information about the configuration variable specified in these rules, see PATROL for Windows Servers configuration variables on page 190 Table 72
Rule
Example: adding a process to monitor

Operation Value -service
/PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/ProcessMonito Replace ring/ProcessConfigurationList/RTSERVER_SERVICE/ArgumentList /list /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/ProcessMonito Replace ring/ProcessConfigurationList/RTSERVER_SERVICE/ArgumentList /variable_list /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/ProcessMonito Replace ring/ProcessConfigurationList/RTSERVER_SERVICE/ProcessName /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/ProcessMonito Replace ring/ProcessConfigurationList/RTSERVER_SERVICE/child_list /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/ProcessMonito Replace ring/ProcessConfigurationList/RTSERVER_SERVICE/variable_list
list
rtserver ArgumentList ProcessName,TimeLimi tForKillRunAwayProce ss,EnableAlarmIfProces sDown,EnableAlarmIfP rocessStarts RTSERVER_SERVICE 1
/PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/ProcessMonito Replace ring/ProcessConfigurationList/child_list /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/ProcessMonito Replace ring/ProcessConfigurationList/RTSERVER_SERVICE/EnableAlarmI fProcessDown /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/ProcessMonito Replace ring/ProcessConfigurationList/RTSERVER_SERVICE/EnableAlarmI fProcessStarts /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/ProcessMonito Replace ring/ProcessConfigurationList/RTSERVER_SERVICE/TimeLimitFor KillRunAwayProcess
15
Appendix B
237
Creating an event filter: example

Assume that you want to set up the following event monitoring filter:
I
create an event filter named Example with the description Event Filter Example monitor only Warning and Error event types; do not consolidate event types when reporting. Report Warning and Error events separately. monitor events from application sources PerfDisk and PerfProc monitor event IDs 100 through 154 monitor events generated under the username of bhunter monitor events that have the test string missing in the event text monitor events in any event category choose the option to write event details to a text parameter choose the option to report multiple events as one event when 5 or more events occur within 30 seconds choose the option to notify PATROL immediately when an event filter matches the filter criteria when in alarm, remain in alarm until acknowledged by an operator
238
To manually create this configuration, you would create the rules shown in Table 73. For more information about the configuration variable specified in these rules, see PATROL for Windows Servers configuration variables on page 190. Table 73
Rule
Example: adding an event filter to monitor (Part 1 of 2)

Operation Value Manual 0 0 5 30 1 100-154 list 1 3 EventFilterExample 1 1 0 1 0 0 0 0 list
/PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/Example/AcknowledgeBy /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/Example/Annotation /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/Example/ConsolidateEventTypes /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/Example/ConsolidationNumber /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/Example/ConsolidationTime /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/Example/CreateInstance /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/Example/EventIdList/list /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/Example/EventIdList/variable_list /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/Example/EventReport /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/Example/EventType /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/Example/FilterDescription /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/Example/FilterEnabled /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/Example/IncludeAllCategories /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/Example/IncludeAllEventIds /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/Example/IncludeAllSources /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/Example/IncludeAllStrings /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/Example/IncludeAllUsers /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/Example/RetainEventDescriptions /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/Example/Scheduling /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/Example/SourceList/variable_list Appendix B
239
Table 73
Rule
Example: adding an event filter to monitor (Part 2 of 2)

Operation Value missing list bhunter list SourceList,EventIdList, UserList,StringList FilterEnabled,FilterDes cription,EventType,An notation,EventReport,R etainEventDescriptions, Scheduling,Acknowled geBy,ConsolidationNu mber,ConsolidationTi me,ConsolidateEventT ypes,IncludeAllSources ,IncludeAllEventIds,Inc ludeAllUsers,IncludeAl lCategories,IncludeAllS trings,CreateInstance Example
/PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/Example/StringList/list /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/Example/StringList/variable_list /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/Example/UserList/list /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/Example/UserList/variable_list /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/Example/child_list /PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/Example/variable_list
/PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/EventLogMonit Replace oring/Application/EventFilters/child_list
240
Updating parameter thresholds or poll times: example

Assume that you want to change the alarm thresholds for any instance of the parameter NT_CPU/CPUprcrProcessorTimePercent to the following values:
I
Alarm Range 1: 8085 Alarm Range 2: 85100
To manually create this configuration, you would create the rules shown in Table 74.
NOTE
When you change parameter thresholds through the PATROL Configuration Manager or through PATROL KM for Event Management, the changes are stored externally in the pconfig database, not in the KM. To change parameter thresholds or poll times in this manner, you must have the PATROL KM for Event Management loaded on the PATROL Agent. For more information about loading KMs, see Loading the PATROL for Microsoft Windows Servers KMs on page 85.
For more information about the this rule, see the detailed description in Table 75. Table 74
Rule /AS/EVENTSPRING/PARAM_SETTINGS/THRESHOLDS/ NT_CPU/__ANYINST__/CPUprcrProcessorTimePercent
Example: changing parameter thresholds

Operation Replace Value 1,0 0 0 0 0 0,1 80 85 0 0 1,1 85 100 002
The following table provides a detailed description of the THRESHOLDS configuration rule. Table 75
Item /AS/EVENTSPRING /PARAM_SETTINGS /THRESHOLDS /NT_CPU /__ANYINST__
Understanding the THRESHOLDS rule (Part 1 of 2)

Description variable folder variable folder variable folder application class a variable that indicates any instance of the application class. You could also specify a specific instance instead.
CPUprcrProcessorTime parameter name Percent 1 0 0 0 indicates that the parameter is active Border settings indicates that the border range is inactive the border begin range the border end range
Appendix B
241
Table 75
Item 0 0 0 1 80 85 0 0 1 1 85 100 0 0 2
Understanding the THRESHOLDS rule (Part 2 of 2)

Description specifies when to trigger alarm; 0 means immediately on the first occurence if the trigger value is non zero, this value specifies the number of occurrences before triggering an alarm specifies that the state is OK Alarm1 settings indicates that the Alarm 1 alarm is active the Alarm 1 begin range the Alarm 1 end range specifies when to trigger alarm; 0 means immediately on the first occurrence if the trigger value is non zero, this value specifies the number of occurrences before triggering an alarm specifies that the state is WARN Alarm 2 settings indicates that the Alarm 2 alarm is active the Alarm 2 begin range the Alarm 2 end range specifies when to trigger alarm; 0 means immediately on the first occurrence if the trigger value is non zero, this value specifies the number of occurrences before triggering an alarm specifies that the state is ALARM
Inactivating or deactivating a parameter: example

Assume that you want to deactivate any instance of the parameter NT_LOGICAL_DISKS/LDldFreeSpacePercent. To manually create this configuration, you would create the rules shown in Table 76. Table 76
Rule /AS/EVENTSPRING/PARAM_SETTINGS/THRESHOLDS/N T_LOGICAL_DISKS/__ANYINST__/LDldFreeSpacePercent
Example: Inactivating or deactivating a parameter

Operation Replace Value 0,1 0 100 0 0 2,1 0 5 0 0 2,1 5 10 0 0 1
242
Appendix
C
244 244 245 246 247 248 249 249 250 250 250
PATROL for Windows .kml files

This section contains a list of the KM files that are included in each of the PATROL for Windows Servers .kml files. PATROL for Microsoft Windows Servers .kml files . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL KM for Log Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL KM for Microsoft Windows OS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL KM for Microsoft Windows Active Directory . . . . . . . . . . . . . . . . . . . . PATROL KM for Microsoft Windows Domain Services . . . . . . . . . . . . . . . . . . . . PATROL KM for Microsoft COM+. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL KM for Microsoft Message Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL Wizard for Microsoft Performance Monitor and WMI. . . . . . . . . . . . . PATROL History Loader KM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL KM for Event Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL for Microsoft Windows Servers rulesets. . . . . . . . . . . . . . . . . . . . . . . . .
Appendix C
243
PATROL for Microsoft Windows Servers .kml files

PATROL for Windows Servers uses several .kml files, which load specific application classes. For detailed instructions, see Loading the PATROL for Microsoft Windows Servers KMs on page 85.
PATROL KM for Log Management

The PATROL KM for Log Management uses the LOG.kml file, which loads the application classes shown in Table 77. Table 77 PATROL KM for Log Management .kml file
Application classes LOGT.km LOGMON.km LOGTEMP.km PMGCONVERT.km PMGDEBUG.km
Component and .kml PATROL KM for Log Management
244

The PATROL KM for Microsoft Windows OS uses the NT_LOAD.kml file, which loads the application classes shown in Table 78. Table 78 PATROL KM for Microsoft Windows OS NT_LOAD.kml file
.kml and application classes NT_BASE.kml (see Table 79 on page 246) NT_BSK NT_Composites NT_CompositesColl NT_EVENTLOG NT_EVINSTS NT_EVLOGFILES NT_FTP NT_FTP_CONTAINER NT_ICMP NT_IP NT_IPX NT_IPX_CONTAINER NT_JOBS NT_JOBS_CONTAINER NT_JOBS_PROCESS_GROUP NT_JOBS_PROCESS NT_NETBEUI NT_NETBEUI_CONTAINER NT_NETBIOS NT_NETBIOS_CONTAINER NT_NET_PROTOCOLS NT_NETWORK NT_NETWORK_CONTAINER NT_PHYSICAL_DISKS_CONTAINER NT_PHYSICAL_DISKS NT_PRINTER NT_PRINTER_CONTAINER NT_PRINTERJOB NT_PRINTERJOBS NT_PROCESS_CONTAINER NT_PROCESS_GROUP NT_PROCESS NT_REGISTRY NT_REGISTRY_KEYINST NT_SECURITY NT_SERVER NT_SERVICES NT_SERVICES_CONTAINER NT_TCP NT_UDP
Component and .kml PATROL KM for Microsoft Windows OS NT_LOAD.kml Note: NT_LOAD.kml includes NT_BASE.kml
Appendix C
245
The NT_LOAD.kml file includes the NT_BASE.kml file, which loads the application classes shown in Table 79. Table 79 PATROL KM for Microsoft Windows OS NT_BASE.kml file
Application classes NT NT_OS NT_CACHE NT_CPU NT_CPU_CONTAINER NT_HEALTH NT_LOGICAL_DISKS NT_LOGICAL_DISKS_CONTAINER NT_MEMORY NT_NTFS_MOUNT NT_NTFS_MOUNT_CONTAINER NT_NTFS_QUOTA NT_NTFS_QUOTA_CONTAINER NT_PAGEFILE NT_PAGEFILE_CONTAINER NT_SYSTEM PATROL_NT
Component and .kml PATROL KM for Microsoft Windows OS NT_BASE.kml

The PATROL KM for Microsoft Windows Active Directory uses the MWD_ACTIVE_Directory_MN.kml file, which loads the application classes shown in Table 80. Table 80 PATROL KM for Microsoft Windows Active Directory .kml file
Application classes AD_AD_SERVER.km AD_AD_ADDRESS_BOOK.km AD_AD_AUTHENTICATION.km AD_AD_CNF.km AD_AD_CNF_CONT.km AD_AD_COLLECTOR.km AD_AD_DNS.km AD_AD_FRS.km AD_AD_FSMO_ROLE_CONECTIVITY.km AD_AD_FSMO_ROLE_CONECTIVITY_CONT.km AD_AD_FSMO_ROLE_PLACEMENT.km AD_AD_GPO.km AD_AD_LDAP.km AD_AD_LOST_FOUND_OBJECTS.km AD_AD_REPLICATION.km AD_AD_SAM.km
Component and .kml MWD_ACTIVE_Directory_MN.kml
246

The PATROL KM for Microsoft Windows Domain Services uses the NTD.kml file, which loads the application classes shown in Table 81. Table 81 PATROL KM for Microsoft Windows Domain Services .kml file
Application classes NT_DOMAIN NT_MEMBER_SERVER NT_DFS_LINK NT_DFS_LINK_REPLICA NT_DFS_ROOT NT_DFS_ROOT_REPLICA NT_DHCP NT_DHCP_SCOPE NT_DNS NT_DNS_2000 NT_RAS NT_RAS_DEVICE NT_REMOTE_SERVERS NT_REPLICATION NT_REPL_DIR NT_REPL_SVR NT_SHARES NT_TRUST NT_USERS NT_USER_ACCOUNTS NT_WINS NT_WINS_PARTNER
Component and .kml PATROL KM for Microsoft Windows Domain Services (uses NTD.kml)
Appendix C
247

PATROL KM for Microsoft Cluster Server uses the MCS_Load.kml file, which loads the application classes shown in Table 82. Table 82 PATROL KM for Microsoft Cluster Server .kml file
Application classes MCS_Clusters MCS_Cluster MCS_Collectors MCS_Groups MCS_Group MCS_Group_Resources MCS_Networks MCS_Network_Interfaces MCS_Nodes MCS_Quorum MCS_Performance
Component and .kml PATROL KM for Microsoft Cluster Server (uses MCS_Load.kml)

PATROL KM for Microsoft COM+ uses the COM.kml file, which loads the application classes shown in Table 83. Table 83 PATROL KM for Microsoft COM+ .kml file
Application classes COM_PLUS COM_APPLICATION COM_APPLICATIONC COM_DTC COM_APP_COMPONENT COM_APP_INTERFACE COM_APP_METHOD
Component and .kml PATROL KM for Microsoft COM+ (uses COM.kml)
248
PATROL KM for Microsoft Message Queue

The PATROL KM for Microsoft Message Queue uses the MSMQ.kml file, which loads the application classes shown in Table 84. Table 84 PATROL KM for Microsoft Message Queue .kml file
Application classes MQ_CONTAINER MQ_SERVER MQ_QUEUES MQ_QUEUESC MQ_IS MQ_ROUNDTRIP MQ_SESSIONSC MQ_SESSIONS
Component and .kml PATROL KM for Microsoft Message Queue (uses MSMQ.kml)

The PATROL Wizard for Microsoft Performance Monitor and WMI uses the NT_PERFMON_WIZARD.kml file, which loads the application classes shown in Table 85. Table 85 PATROL Wizard for Microsoft Performance Monitor and WMI .kml file
Application classes NT_PERFMON_WIZARD (Performance Counter Wizard) NT_PERFMON_OBJECT NT_PERFMON_INSTANCE NT_PERFMON_COUNTER NT_WMI (WMI Wizard) NT_WMI_PARAMETER
Component and .kml PATROL Wizard for Microsoft Performance Monitor and WMI (NT_PERFMON_WIZARD.kml)
Appendix C
249
PATROL History Loader KM

The PATROL History Loader KM uses the HISTORY.kml file, which loads the application classes shown in Table 86. Table 86 PATROL History Loader KM .kml file
Application classes HISTORY_Computer HISTORY_Propagator MSSQLSERVER_History_Loader ORACLE_History_Loader SYBASE_History_Loader DB2UDB_History_Loader
Component and .kml PATROL History Loader KM (HISTORY.kml)
PATROL KM for Event Management

The PATROL KM for Event Management uses the AS_EVENTSPRING.kml file, which loads the application classes in Table 87. Table 87 PATROL KM for Event Management .kml files
Application classes EVENT_MANAGEMENT AS_AVAILABILITY AS_EVENTSPRING_ALL_COMPUTERS
Component and .kml PATROL KM for Event Management (AS_EVENTSPRING.kml)

The server role rulesets provided with PATROL for Microsoft Windows Servers use the .kml files shown in Table 88 on page 251 to specify which KMs are preloaded. For more information about the rulesets, see PATROL for Microsoft Windows Servers rulesets on page 219.
NOTE
An asterisk indicates that all KMs that start with the stem are included. For example, NT_CPU* indicates both NT_CPU and NT_CPU_CONTAINER.
250
Table 88
.kml
PATROL for Windows Ruleset .kml files (Part 1 of 4)

Application classes
PRU_ApplicationServer.kml
NT NT_OS NT_CACHE NT_CPU* NT_MEMORY NT_PAGEFILE* NT_SYSTEM NT_LOGICAL_DISK* PATROL_NT NT_SERVICES* NT_PROCESS* NT_HEALTH COM_* NT_EV* NT_PERFMON* NT NT_OS NT_CACHE NT_CPU* NT_MEMORY NT_PAGEFILE* NT_SYSTEM NT_LOGICAL_DISK* PATROL_NT NT_SERVICES* NT_PROCESS* NT_HEALTH NT_EV* NT_PERFMON* NT NT_OS NT_CACHE NT_CPU* NT_MEMORY NT_PAGEFILE* NT_SYSTEM NT_LOGICAL_DISK* PATROL_NT NT_SERVICES* NT_PROCESS* NT_HEALTH NT_EV* NT_PERFMON*
PRU_TerminalServer.kml
PRU_RasVpnServer.kml
Appendix C
251
Table 88
.kml

Application classes
PRU_PrintServer.kml
NT NT_OS NT_CACHE NT_CPU* NT_MEMORY NT_PAGEFILE* NT_SYSTEM NT_LOGICAL_DISK* PATROL_NT NT_SERVICES* NT_PROCESS* NT_HEALTH NT_EV* NT_PRINT* NT NT_OS NT_CACHE NT_CPU* NT_MEMORY NT_PAGEFILE* NT_SYSTEM NT_LOGICAL_DISK* PATROL_NT NT_SERVICES* NT_PROCESS* NT_HEALTH NT_EV* NT_DOMAIN NT_MEMBER_SERVER AD_AD* NT NT_OS NT_CACHE NT_CPU* NT_MEMORY NT_PAGEFILE* NT_SYSTEM NT_LOGICAL_DISK* PATROL_NT NT_SERVICES* NT_PROCESS* NT_HEALTH NT_DFS* NT_EV* NT_DOMAIN NT_MEMBER_SERVER NT_PHYSICAL_DISKS*
PRU_DomainServer.kml
PRU_FileServer.kml
I I I I I I I I I I I I I I I I I
252
Table 88
.kml

Application classes
PRU_MailServer.kml
NT NT_OS NT_CACHE NT_CPU* NT_MEMORY NT_PAGEFILE* NT_SYSTEM NT_LOGICAL_DISK* PATROL_NT NT_SERVICES* NT_PROCESS* NT_HEALTH NT_EV* NT_PERFMON* NT NT_OS NT_CACHE NT_CPU* NT_MEMORY NT_PAGEFILE* NT_SYSTEM NT_LOGICAL_DISK* PATROL_NT NT_SERVICES* NT_PROCESS* NT_HEALTH NT_DNS_2000 NT_DOMAIN NT_MEMBER_SERVER NT_EV* NT_PERFMON* NT NT_OS NT_CACHE NT_CPU* NT_MEMORY NT_PAGEFILE* NT_SYSTEM NT_LOGICAL_DISK* PATROL_NT NT_SERVICES* NT_PROCESS* NT_HEALTH NT_DOMAIN NT_MEMBER_SERVER NT_EV* NT_WINS*
PRU_DNSServer.kml
I I I I I I I I I I I I I I I I I
PRU_WinsServer.kml
Appendix C
253
Table 88
.kml

Application classes
PRU_DhcpServer.kml
NT NT_OS NT_CACHE NT_CPU* NT_MEMORY NT_PAGEFILE* NT_SYSTEM NT_LOGICAL_DISK* PATROL_NT NT_SERVICES* NT_PROCESS* NT_HEALTH NT_DOMAIN NT_MEMBER_SERVER NT_EV* NT_DHCP* NT NT_OS NT_CACHE NT_CPU* NT_MEMORY NT_PAGEFILE* NT_SYSTEM NT_LOGICAL_DISK* PATROL_NT NT_SERVICES* NT_PROCESS* NT_HEALTH NT_EV* NT_PERFMON*
PRU_MediaServer.kml
254
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Index
Symbols
%PATROL_CACHE% 60 %PATROL_HOME% 60 .kml COM.kml 84, 249 EVENT_MANAGEMENT.kml 85 HISTORY.kml 84, 251 LOG.kml 85 MSMQ.kml 84, 250 MWD_ACTIVE_Directory_MN.kml 85 NT_BASE 246 NT_LOAD.kml 85, 245 NT_PERFMON_WIZARD.kml 85 NTD.kml 85, 248 .kml files list of 84 vs. .km files 83 __ANYINST__ variable 241, 242 _CollectionStatus parameter 42, 174 services to monitor 235 WMI parameters 135 address book monitoring 21 addresses default 128 email, specifying 131 administrator rights 94 AdPerfCollector parameter 181 advanced user rights, required 40 agents assigning notification servers to 129 configuration variables 189219 configuring 129130 configuring in a cluster 156 PATROL 31 persistent connection to 130 Alarm variable 194 AlarmMax variable 218 AlarmMin variable 218 alarms acknowledging 175 generating 109, 115 tuning 177 AlarmThreshold variable 115, 191 alerts reducing number of 174 troubleshooting 177 allow log on locally (user right) 41 allowsendparamonly variable 178 AnnotateProcCount variable 202 AnnotateProcStatus variable 202 AnnotateTopProcs variable 202 AnnotateValueChange variable 204 Annotation variable 197, 239 AnnotationMode variable 212 application classes NT_CompositeColl 116 NT_DHCP 37, 150 NT_DNS 150 NT_FTP 203 NT_ICMP 204 NT_IP 204 NT_IPX 204 NT_LOGICAL_DISK 94 NT_NETBEUI 204 NT_NETBIOS 204
Numerics
560/562 events 175
A
account requirements PATROL KM for Cluster Server 44, 70 PCC 157 AccountInfo variables 211 accounts requirements 91 setting up for installation 39 Windows 40 AcknowledgeBy variable 197, 239 acknowledging alarms 175 Act as part of operating system (user right) 40, 95 activating parameters 242 Active Directory 19 ActiveX control 124 adding event filters 238 Performance Monitor (PerfMon) counters 134 processes to monitor 111, 236 rules 235
257
NT_PROCESS 111 NT_REMOTE_SERVERS 150 NT_SERVICES 94 NT_SHARES 150 NT_TCP 204 NT_TRUST 150 NT_UDP 204 NT_WINS 150 application server, rulesets for monitoring 221 arguments, process 115 arsAction variable 177 AS_AVAILABILITY application 179 AS_CHANGESPRING.kml 64 AS_EVSLocalAlertNotify.bat editing 125 requirements for using 125 AS_EVSLocalAlertNotify.pl 125 Attended Mode Dialog Timeout field 122 auditing, disabling 175 authentication support 21 AutoDiscoveryTimeLimit variable 191 automatic process monitoring 110 AutoRestart variable 110, 194 availability, monitoring 179 CheckPoint variable 196 child_list variable 234 CluDBBackupPath variable 212 cluster administrator account 44, 70, 157 cluster.exe 70 ClusterLogFileError parameter 214 collection method 138, 139, 140 CollectionCount variable 191, 202 colormap option 72 COM.kml 84, 249 command-line arguments 115 commas, escaping 233 components KM files 244251 PATROL Adapter for Microsoft Office 30 PATROL Agent for Microsoft Windows Servers 31 PATROL Cluster Configuration Wizard 26 PATROL Cluster Configuration Wizard (PCC) 26 PATROL History Loader KM 30 PATROL KM for Cluster Server 26 PATROL KM for Event Management 29 PATROL KM for Log Management 28 PATROL KM for Microsoft Cluster Server 26 PATROL KM for Microsoft COM+ 27 PATROL KM for Microsoft Message Queue 27 PATROL KM for Microsoft Windows Active Directory 19 PATROL KM for Microsoft Windows Domain Services 25 PATROL KM for Microsoft Windows OS 18 composite parameters, creating 116 compressing the DHCP database 93 configuration variables 189219 configurations, component-based PATROL KM for History Loader 251 PATROL KM for Microsoft COM+ 249 PATROL KM for Microsoft Message Queue (MSMQ) 250 PATROL KM for Microsoft Windows Domain Services 248 PATROL KM for Microsoft Windows OS 245 configuring composite parameters 116 custom parameters 116 e-mail notification 123 event log monitoring 108 event monitoring 98 in PCM, event monitoring 238 in PCM, process monitoring 236 in PCM, service monitoring 235 monitoring of text files 137 PATROL in a cluster 156 PATROL KM for Microsoft Windows OS 95116 process control 114 process monitoring 110115 quotas 94 remote agents 129130
B
backing up before migration 63 backup domain controllers, monitoring 25 backup notification servers 127 BackupClusterDatabase parameter 212 BackupDir variable 195 batch file 125 BDCADD variable 206 BDCDEL variable 206 blackouts 177 Blat defined 123 version tested with 124 BMC Software, contacting 2 Bourne shell 72 Bypass traverse checking user right 95
C
C shell 72 catalog, event 179 changing account rights 41 security levels 49 system monitoring 96 thresholds and poll times 241 characters, special 233 charting PATROL data 147 CheckIPResourceColl parameter 213
258
service monitoring 108?? Windows event monitoring 98 connection, persistent 130 ConsolidateEventTypes variable 102, 197, 239 ConsolidationNumber variable 197, 239 ConsolidationTime variable 197, 239 Core Active Directory service 22 core Active Directory service 23 Counters variable 218 counters, Performance Monitor 180 CreateInstance variable 197 creating custom parameters 116 rules 235 WMI parameters 30 custom installation option 50 customer support 3 customizations migrating manually 66 customized PSL, migrating 67 customizing monitoring of counters 133 scripts 125126 text log monitoring 136 thresholds 180 parameters 242 process monitoring 113 disconnecting DFS users 93 discovery, problems with 174 diskperf 97 disks, monitoring 96 Distributed File System (DFS) 25 DNS name registration 22 DNS reports 150 DNS server, monitoring 23 dns.exe 228 domain controllers rulesets for monitoring 222 domain controllers, monitoring 25 Domain Name Service (DNS) monitoring 25 rulesets 222 DomainInclusionList variable 214 DomainNamingMasterConnStatusSched variable 208 double quotes, escaping 233 Dynamic Host Configuration Protocol (DHCP) 25 dynamic update 23
E
editing notification scripts 125 rulesets 221 ELMError parameter 101 ELMErrorNotification parameter 101, 175 ELMEvFileFreeSpacePercent parameter 119 ELMFailureAudit parameter 101 ELMFailureAuditNotification parameter 101, 175 ELMInformation parameter 101 ELMInformationNotification parameter 175 ELMNotification parameter 101, 175 ELMOtherTypes parameter 101 ELMOtherTypesNotification parameter 175 ELMRptOfNotification parameter 103 ELMRptOfOtherTypes parameter 103 ELMStatus parameter 101, 102 ELMSuccessAudit parameter 101 ELMSuccessAuditNotification parameter 175 ELMWarning parameter 101 ELMWarningNotification parameter 101, 175 e-mail notification 123 EnableAlarmIfProcessDown variable 192 EnableAlarmIfProcessStarts variable 192 enabling event filters 107 event log monitoring 99 parameters 242 environment variables LANG 72 PATH 72, 73 PATROL_BROWSER 73
D
database, parameter history 30 deactivating parameters 242 debug programs (user right) 40 default email account 128 defining notification servers 126 remote agents 126 dependencies 86 deploying settings 127 DestroyAcknowledgeProcess variable 202 DFS (Distributed File System) 25 DFS users, disconnecting 93 DfsConnectionPercent parameter 120 DHCP (Dynamic Host Configuration Protocol) 25 DHCP reports 150 DHCPADD variable 206 DHCPBAK variable 206 DHCPDEL variable 206 diagnosing problems 173184 directory replication 20 DisableAnnotation variable 192, 202, 204 DisableAnnotations variable 208 DisableEventConfig variable 208 DisableServiceRestart variable 110, 192 disabling event filters 107 event log monitoring 99 KMs 152
259
PATROL_CACHE 60 PATROL_HOME 60 setting for Help browser 72 setting for the browser 72 equal sign, escaping 233 error messages 183 escaping special characters 233 event catalog 179 event logs monitoring, enabling 97 troubleshooting 175 viewing 116 event monitoring configuring in PCM 238 Core Active Directory service 22 domain controller health 22 file replication service and group policy 22 Kerberos 22 Netlogon 22 time synchronization service 22 EVENT_MANAGEMENT.kml 251 EventLogMonitoring BackupDir variable 195 ExclusionList/list variable 196 IncludeAll variable 195 InclusionList/list variable 195 EventReport variable 197, 239 events monitoring 98 reducing 174 EventType variable 102, 198, 239 EvRptOfError parameter 103 EvRptOfFailureAudit variable 103 EvRptOfInformation parameters 103 EvRptOfStatus parameters 103 EvRptOfSuccessAudit parameters 103 EvRptOfWarning parameter 103 eXceed 72 Excel, Microsoft 94 ExclusionList/list variable 196, 202, 203, 204 expressions, regular 110 ForwardFilteredNTEventstoPEM variable 196 FSMO monitoring 21 FTP/Active variable 203
G
graphing PATROL data 147 group policy monitoring 22
H
HighThresholdOnEvents variable 205 history reports 149 HISTORY.kml 84, 251 HPFS file system 37
I
ICMP/Active variable 204 IdleServerTime variable 206 InactiveonMissingPerfObj variable 191 IncludeAll variable 195, 202, 203, 204 InclusionList list/variable 203 InclusionList/list variable 195, 202, 203, 204 increase quotas (user right) 40 inetinfo.exe 224 InfrastructureMasterConnStatusSched variable 209 installation backing up before migration 63 custom option 50 log files 183 PATROL KM for Cluster Server account requirements 44, 70 PATROL KM for Cluster Server overview 67 preparing for 46 setting up installation accounts 39 system requirements 35, 36 typical option 49 verifying requirements 35 Windows account requirements 40 Installation logs 183 installing clearing cache 65 for the first time 50 upgrading from an earlier version 58 where to install KMs 47 where to install PATROL Agent 47 Instances variable 218 integration with Blat 123 intrasite/intersite monitoring 20 IP/Active variable 204 IPExclusionList variable 213 IPX/Active variable 204 IterationCount variable 205
F
failover, cluster 26 FAT file system 37 file replication service and group policy 23 file server, rulesets for monitoring 221 file systems, supported 37 FileShareExclusionList variable 212 filter, event monitoring 98 FilterDescription variable 198, 239 FilterEnabled variable 108 first time installation 50 Flexible Single Master Operations (FSMO) 21 ForwardAllNTEventstoPEM variable 196
260
J
job objects missing 174 monitoring 97 JobObjectMonitoring CollectionCount variable 202 ExclusionList/list variable 202 IncludeAll variable 202 InclusionList/list variable 202 JournalMsgCountThreshold variable 216 JournalMsgSizeThreshold variable 216
lsass.exe 227
M
mail servers, rulesets for monitoring 221 Make Connection Persistent option 130 managed system 19 manual migration of KM customizations 66 process monitoring 110 ManualAcknowledge variable 202 MAPI scripts 125 MaxRecords variable 200 MaxResourceIdleRetainPeriod variable 195 MaxShares variable 207 MaxUsers variable 207 MBRADD variable 206 MBRDEL variable 206 MBREL variable 206 media, streaming 222 MemoryContentionThreshold variable 205 MenuCmdROMode variable 215 messages, error log 183 Microsoft Excel 94, 148 Microsoft Message Queue (MSMQ) 27 Microsoft Transaction Server COM+ 27 migrating customized PSL 67 determining if KM is migratable 58 from an earlier version of the KM 58 KM customizations manually 66 Mode variable 219 monitor requirements 36 Monitor variable 194 MonitoredClusterList variable 215 monitoring Active Directory 19 availability of agents 179 backup domain controllers 25 clusters 26 domain controllers 25 enabling and disabling 96 event logs 97 events 98, 108 files 108 job objects 97 logical disks 97 logical or physical disk drives 97 logs 108 network interfaces 97 network protocols 97 pagefiles 97 physical disks 96 printers 97 processes 110 processors 96
K
Kerberos 22, 24 KM configuration variables 189219 KM customizations migrating manually 66 KMs deploying 16 determining if migratable 58 determining versions of 184 included with product 243251 installing individual 50 installing QuickStart packages 49 loading 8587 preloading 84 unloading 152 upgrading from an earlier version 58 where to install 47 Korn shell 72
L
LANG environment variable 72 LDAP monitoring 21 LDldFreeSpacePercent parameter 119 license, required 36 loading KMs 8587 log files, monitored by default 137 Log on as a service (user right) 41 Log on as batch job user right 94 LOG.kml 85 logical disks, monitoring 97 LogicalDiskMonitoring ExclusionList/list variable 204 IncludeAll variable 204 InclusionList/list variable 204 login accounts requirements 39 Windows 39 logs event, monitoring 97 installation 183
261
service executables 109 services 108 strings 108 text files 137 MonitorManualServices variable 193 MonitorNotRespond variable 194 MonitorProcess 194 MonitorProcess variable 202 MSMQ.kml 84, 250 MsPatrolAgentStatus parameter 120 MWD_ACTIVE_Directory_MN.kml 85 NT_LOAD.kml 39, 85, 245 NT_LOGICAL_DISK application class 94 NT_NETBEUI application class 204 NT_NETBIOS application class 204 NT_PERFMON application class 85 NT_PROCESS application class 111, 174 NT_SERVICES application class 94 NT_TCP application class 204 NT_UDP application class 204 NTD.kml 85, 248 NTFS file system 37
N
Name variable 218 Net Logon 22, 24 NETBEUI/Active variable 204 NETBIOS/Active variable 204 Netscape Navigator 71 network interfaces, monitoring 97 network protocols, monitoring 97, 176 NetworkInterfaceMonitoring ExclusionList/list variable 203 IncludeAll variable 203 InclusionList/list variable 203 new PATROL users easy install option 49 installing for the first time 50 notification scripts, using 123126 server 126 notification scripts customizing 125 editing 125 specifying 128 notification servers benefits of 127 configuring 126128 defining 126 primary and backup 127 providing security for 127 notification targets, defining 128 notification, e-mail 123 NOTIFICATION_SERVER1 variable 129 NOTIFICATION_SERVER1.defaultAccount variable 129 NOTIFICATION_SERVER2 variable 129 NotifiedEvents parameter 179 NotRespondCmd variable 194 NT authentication support 21 NT_BASE.kml 39, 246 NT_CompositesColl application class 116 NT_DHCP application class 37 NT_FTP application class 203 NT_ICMP application class 204 NT_IP application class 204 NT_IPX application class 204
O
Objects variable 218 operating system, monitoring 95 output window, system 183 OverrideAutoConfigUpdate variable 205 OverrideGlobalServiceMonitoring variable 194 OverrideGlobalServiceRestart variable 110, 194 OverrideParameterAutoActivate variable 195, 202, 205 OverrideParameterFileFreeSpacePctAutoActivate variable 196 OverrideSummaryAutoCreate variable 176, 196
P
PACFG (PATROL Agent Configuration) utility 178 PagefileMonitoring ExclusionList/list variable 203 IncludeAll variable 203 InclusionList/list variable 203 pagefiles, monitoring 97 parameters 178 _CollectionStatus 42 activating and deactivating 242 AdPerfCollector 181 BackupClusterDatabase 212 CheckIPResourceColl 213 ClusterLogFileError 214 composite 116 creating 30 creating e-mail notifications for 123 creating PerfMon-based 134 creating WMI 135 customizing 116 data, storing and analyzing 30 DfsConnectionPercent 120 ELMError 101 ELMErrorNotification 101, 175 ELMEvFileFreeSpacePercent 119 ELMFailureAudit 101 ELMFailureAuditNotification 101, 175 ELMInformation 101 ELMInformationNotification 101, 175
262
ELMNotification 175 ELMOtherTypes 101 ELMOtherTypesNotification 175 ELMRptOfNotification 103 ELMRptOfOtherTypes 103 ELMStatus 101 ELMSuccessAudit 101 ELMSuccessAuditNotification 175 ELMWarning 101 ELMWarningNotification 101, 175 EvRptOfError 103 EvRptOfFailureAudit 103 EvRptOfInformation 103 EvRptOfSuccessAudit 103 EvRptOfWarning 103 history, viewing 84 LDldFreeSpacePercent 119 MsPatrolAgentStatus 120 NotifiedEvents 179 PAWorkRateExecsMin 120 PROCDown 115 PROCProcessColl 115 PROCProcessorTimePercent 119 PROCStatus 115, 119, 202 RegValueChanged 204 ServiceStatus 109, 120 ShConnPercent 44, 120 SvcNotResponding 109 SvcStatus 109 troubleshooting 178 tuning 174 WMIAvailability 119, 205 WpReplicationFailures 120 Parameters variable 218 ParentInstance variable 197 PATH environment variable 73 PATROL account, creating 39 PATROL Adapter for Microsoft Office description 30 installation requirements 148 PATROL Agent configuring in a cluster 156 description 31 installing KMs to 47 where to install 47 PATROL Central - Web Edition loading KMs on 87 PATROL Central - Windows Edition 153 PATROL Configuration Manager description 16 using 232240 PATROL consoles and Netscape Navigator 71 installing KMs to 48 PATROL for Windows Operating System Monitor service 31 PATROL History Loader KM description 30 PATROL KM for Cluster Server account requirements 44, 70 architecture 68 description 26 installation overview 67 installation requirements 70 monitoring features 26 overview 67 PATROL KM for Event Management .kml files 251 configuring 123131 PATROL KM for History Loader KMs 251 PATROL KM for Microsoft COM+ report options 151 troubleshooting 95 Windows configuration 249 PATROL KM for Microsoft Message Queue KMs 250 report options 151 troubleshooting 95 PATROL KM for Microsoft Windows Active Directory description 19 installation requirements 38, 39 requirements 38, 39 troubleshooting 91 PATROL KM for Microsoft Windows Domain Services KMs 248 requirements 37 troubleshooting 92 PATROL KM for Microsoft Windows OS configuring 95116 KMs 245 requirements 37 PATROL KM for Windows Active Directory required defaultAccount permissions 43 PATROL Perform Agent 35 PATROL security overview of levels 48 requirements 36 PATROL Wizard for Performance Monitor and WMI .kml file 250 configuring 133 creating Performance Monitor parameters 134 creating WMI parameters 135 description 30 loading 133 migration 59 PATROL.conf 178 PATROL_BROWSER environment variable 73 PATROL_CACHE 60, 65 PATROL_HOME 60 PatrolAgent service 31 PAWorkRateExecsMin parameter 120 PCC (PATROL Cluster Configuration Wizard) account requirements 157
263
description 26 installation requirements 157 overview 156 using 158 pconfig syntax rules for 233 variables 190219 PDCEmulatorConnStatusSched variable 209 Performance Counter (PerfMon) Wizard 30 Performance Monitor counters, customizing 180 perfproc.dll 174 persistent agent connection 130 physical disks, monitoring 96 PhysicalDiskMonitoring ExclusionList/list variable 203 IncludeAll variable 203 InclusionList/list variable 203 PingCount variable 210 PingTimeout variable 210 planning installation 46 notification 126 platforms, supported 36 poll times, changing 178, 241 preloading KMs 84, 88 preparing for installation 46 Primary_Site_Role.cfg 221, 222 print server, rulesets for monitoring 221 PrinterMonitoring DisableAnnotation variable 204 ExclusionList/list variable 204 IncludeAll variable 204 InclusionList/list variable 204 printers, monitoring 97 problem resolution 173184 PROCDown parameter 115 process control, configuring 114 processes configuring in PCM 236 disabling monitoring of 113 missing 174 monitoring 110 restarting 42, 115 run-away 192 stopping 115 troubleshooting 174 ProcessMonitoring StatusSelectedColumns/list variable 191 ProcessName variable 192 ProcessorContentionThreshold variable 204 ProcessorMonitoring DisableAnnotation variable 202 ExclusionList/list variable 202 IncludeAll variable 203 InclusionList/list variable 203 processors, monitoring 96 PROCProcessColl parameter 115 PROCProcessorTimePercent parameter 119 PROCStatus parameter 115, 119, 202 product components 18 configuration tasks 95 product support 3 profile system performance (user right) 41 protocols monitoring 97 troubleshooting 176 PRU_FileServer.cfg 221 PSL, migrating 67 psx_server.xpc 200
Q
Query variable 218 QueueMsgCountThreshold variable 216 QueueMsgSizeThreshold variable 216 quotas, configuring 94 quotes, escaping 233
R
RAS (Remote Access Service) 225 recovery actions about 118 configuring 118122 troubleshooting 42 variables used for 219 redundancy 127 RegistryMonitoring InclusionList/list variable 204 regular expressions 110 RegValueChanged parameter 204 RelativeIDMasterConnStatusSched variable 209 Remote Access Service (RAS) 225 remote agents, assigning notification servers to 129 removing KMs 152 replace a process level (user right) 41 replication monitoring 20 reports 94, 149151 requirements overview 35 PATROL KM for Cluster Server 70 PATROL KM for Cluster Server account 44, 70 PATROL KM for Microsoft Windows Active Directory 38, 39 PCC 157 software 83 system 35, 36 user right 40 Windows account 40 Windows script 124
264
ResolveTestList variable 205 ResourceExclusionList variable 213 restarting agent 177 processes 42, 115 RetainEventDescriptions variable 239 rights, required 40, 94 rules, adding 235 rulesets applying 220 editing 221 shipped 219231 run-away processes 192 C 72 Korn 72 Site_Role.cfg 221, 222 sitecomp.exe 230, 231 slashes, escaping 233 SMS (Systems Management Server), rulesets for 221 smsdbmon.exe 230 smsexec.exe 230, 231 SMTP scripts 125 SNMP service 37 SNMP, requirements 37 spoolsv.exe 226 sqlservr.exe 230 starting services 93, 109 startup properties, service 94 StatusNumberofProcessesToDisplay variable 191 StatusSelectedColumns/list variable 191 StatusSortKey variable 191 StdEvents.ctg 179 stopping event log monitoring 99 monitoring 96 processes 115 services 93 streaming media servers, rulesets for monitoring 222 success auditing 175 Summary instance 176 support, customer 3 Suspend Recovery Action field 122 Suspend variable 219 svchost.exe 227 SvcNotResponding parameter 109 SvcStatus parameter 109 syntax pconfig 233 system output window 183 system requirements 35, 36 system roles 47
S
SAM monitoring 21 SAM NT authentication support 21 ScheduledServers variable 216 Scheduling variable 199 SchemaMasterConnStatusSched variable 209 SCOPEADD variable 206 SCOPEDEL variable 206 scripts batch file 125 customizing 125 editing 125126 using 123126 security event log 94 notification server 127 overview of levels 48 Security Account Manager (SAM) 21 send_mapi.vbs 124 sendmail.vbs 124 ServerExcludeList variable 207 ServerIPAddress variable 205, 206 ServerPortNumber variable 205, 206 servers, deploying settings to 127 ServiceMonitoring DisableAnnotation variable 192 MonitorManualServices variable 193 services checking status of 109 configuring in PCM 235 monitoring 108 monitoring executables for 109 PATROL for Windows Servers 31 restarting 42, 109 services.exe 227 ServiceStatus parameter 109, 120 setting environment variables for Help browser 72 ShareExcludeList variable 207 ShConnPercent parameter 44, 120 shells Bourne 72
T
TCP/Active variable 204 TCPorUDP variable 205, 206 technical support 3 templates, PATROL Adapter for Microsoft Office 150 terminal server 221 terminating processes 42, 115 text files, monitoring 137 thresholds changing in PCM 241 customizing 180 rule for 241 tuning 174, 177 time synchronization service 22, 24 TimeLimitForKillRunAwayProcess variable 192 TotalMessageSizeThreshold variable 216
265
troubleshooting 173184 TrustExcludeList variable 207 typical installation option 49 warnings, generating 109, 115 WarnMax variable 218 WarnMin variable 218 WBEM_E_INVALID_CLASS error message 181 WIN32_WMISetting 205 Windows 25 Windows account requirements 40 Windows Management Instrumentation (WMI) 30 Windows NT Workstation 125 WINS (Windows Internet Naming Service) recovery actions 120 reports 150 rulesets for monitoring 222 WINSADD variable 206 WINSDEL variable 206 WMI parameters, creating 135 WMI Wizard 30 WMIAvailability parameter 119, 205 WMServer service 229 wpconfig utility 88 wpconfig variables 16 WpReplicationFailures parameter 37, 120
U
UDP protocol 205, 206 UDP/Active variable 204 uninstalling products 75 unloading KMs 153 unresponsive services 109 upgrading 58 backing up current installation before 63 choosing a procedure 59 from an earlier version of the KM 58 UpTimeBaseLine variable 213 UseCheckPoint variable 195, 196 user account 73 user rights, required 40 UserExcludeList variable 207 using PCC 158
V
variable_list variable 234 variables __ANYINST__ 241 child_list 234 FilterEnabled 108 NOTIFICATION_SERVER1 129 NOTIFICATION_SERVER2 129 PATROL KM for Microsoft Active Directory 208211 PATROL KM for Microsoft Cluster Server 211216 PATROL KM for Microsoft COM+ 217 PATROL KM for Windows Domain Services 205208 PATROL KM for Windows Message Queue 216 PATROL KM for Windows OS 190205 PATROL Wizard for Performance Monitor and WMI 218 PATROL_BROWSER 73 variable_list 234 wpconfig 16 VB (Visual Basic) 123 version, determining 184 View Process Status dialog box 191 viewing event logs 116 virtual machines, support for 45 Visual Basic (VB) 123 VMware, support for 45 VPN (virtual private network) 222
X
xpconfig utility 88
W
Wait variable 219
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Notes
*68271* *68271* *68271* *68271*

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Patrol For Windows

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PATROL for Microsoft Windows Servers

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PATROL for Microsoft Windows Servers Getting Started

PATROL for Microsoft Windows Servers Getting Started

PATROL for Microsoft Windows Servers Getting Started

PATROL for Microsoft Windows Servers Getting Started

PATROL for Microsoft Windows Servers Getting Started

Product components and capabilities

Chapter 1 Product components and capabilities