Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Look up keyword
Like this
1Activity
0 of .
Results for:
No results containing your search query
P. 1
Sample SRS Rhyzome_ContactMgt

Sample SRS Rhyzome_ContactMgt

Ratings: (0)|Views: 121|Likes:

More info:

Published by: VigneshwaranRaveendran on Oct 19, 2009
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less

10/19/2009

pdf

text

original

 
1
 
Banasthali VidyapithContact ManagementSoftware Requirements Specification
Team
Rhyzome
Team Members
Anita Kumawat
 
Meenakshi GargSanjukta SarkarShrinkhla Mishra
Project Guide
 Mr. Vikas Manoria
 
2
Index & Tables
1) Introduction:
..............................................................................................................................31.1) Purpose:................................................................................................................................31.2) Scope:...................................................................................................................................31.3) Abbreviations:......................................................................................................................31.4) References:...........................................................................................................................51.5) Technologies:.......................................................................................................................5 
2) Overall Description:
..................................................................................................................62.01) Product Perspective:..........................................................................................................62.02) Software Interface:.............................................................................................................72.03) Hardware Interface:...........................................................................................................72.04) Communication Interface:.................................................................................................72.05) Product Function:...............................................................................................................72.06) User Characteristics:..........................................................................................................82.07) Constraints:........................................................................................................................82.08) Use-Case Model Survey:...................................................................................................82.09) Architecture diagram:......................................................................................................102.10) Database design:..............................................................................................................112.11) Assumptions and Dependencies:....................................................................................14 
3) Specific Requirements:
...........................................................................................................143.1) Use-Case Reports:..............................................................................................................143.2) Supplementary Requirements:..........................................................................................43
 
3
 
1) Introduction:
1.1) Purpose:
 
Contact Management is for establishing and sustaining the business relationships bymaintaining valuable customer information. It also integrates the Support Desk, which gives an overall viewof all the customer relationships. The central repository enables to track account- level data, service levelagreements, user contact information and product ownership details.
1.2) Scope:
?
 
Create different system users and assign different roles with related permissions.
?
 
Manage all the account details such as user name, company, phone numbers, addresswebsites, email addresses of all the customer from one central location.
?
 
Track all the customers and their contact details.
?
 
Maintain the services provided to the customer through Service Level Agreements.
?
 
Track all the payment details of the customer and their product ownership detail.
?
 
Group the contacts together in a single account according to some criteria.
?
 
Capture, View and edit all user transactions, including email, chats, and services calls in asingle system.
?
 
Confirmation of end user identity and will verify which users are authorized to receivesupport.
?
 
Maintain history of each customer and their related information about the product sale,SLA & support related transactions.
?
 
Anticipate the need and potential of sales opportunities.
?
 
View all the details of all the interactions made with the customer.
?
 
Activities like updations, creations done in the system by the system users will bemaintained in the form of logs for auditing and maintaining the integrity of the system.
1.3) Abbreviations:
?
 
SLA
: SLA is a formal written agreement made between two parties .The service provider &the service recipient. It defines the term of engagement - the fundamental rules thatwill govern the relationship.
?
 
Support transaction:
Communication between support manager and customer regardingservice provided, query & feedback for the product.
 

You're Reading a Free Preview

Download
scribd
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->