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  • Communication Problem: By:Hitendrasinh Zala

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    Hitendrasinh Zala
    118 views8 pages
    Communication is a two-way process involving an exchange of thoughts, feelings, or ideas to progress towards a mutual goal or direction. However, during a call at a call center, there was a problem in communication where the customer was having network coverage issues but the representative misinterpreted the problem as a conjunction issue and provided the wrong solution. This miscommunication meant the customer's original problem remained unsolved, troubling both parties.

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    communication problem faced during conversation in the call center

    Original Title

    Communication Problem

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    Communication is a two-way process involving an exchange of thoughts, feelings, or ideas to progress towards a mutual goal or direction. However, during a call at a call center, there was a problem in communication where the customer was having network coverage issues but the representative misinterpreted the problem as a conjunction issue and provided the wrong solution. This miscommunication meant the customer's original problem remained unsolved, troubling both parties.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    118 views8 pages

    Communication Problem: By:Hitendrasinh Zala

    Uploaded by

    Hitendrasinh Zala
    Communication is a two-way process involving an exchange of thoughts, feelings, or ideas to progress towards a mutual goal or direction. However, during a call at a call center, there was a problem in communication where the customer was having network coverage issues but the representative misinterpreted the problem as a conjunction issue and provided the wrong solution. This miscommunication meant the customer's original problem remained unsolved, troubling both parties.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 8

    COMMUNICATION

    PROBLEM

    By:Hitendrasinh Zala
    ROADMAP
    • What is communication
    • Problem in communication at call
    center
    • Conclusion

    What is Communication
    • Communication can be perceived
    better as a two-way process in
    which there is an exchange and
    progression of thoughts, feelings or
    ideas  towards a mutually accepted
    goal or direction
    Problem in Communication
    • I received the call of customer
    •
    Problem in Communication
    • He has a problem of network
    coverage
    Problem in Communication
    • I asked him few question
    • I considered that problem as a
    conjunction problem
    • Gave him a solution
    Conclusion
    • Because of miscommunication that
    problem remain unsolved
    • It was trouble for me as well as
    customer

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