EFFECTIVE

COMMUNICATION
OBJECTIVES
Identify the parts of Shannons communications
model.
State the barriers to effective communication.
Define active listening.
Describe how using proper orders and
standardterminology may enhance safety and
mission success

SCOPE
Definition
Effective ways to communicate
Communication Process
Sender
Message
Barrier
Receiver
Effective Communications skills strategies
COMMUNICATION
Effective Ways to
Communicate
Acknowledge communication.
Provide information when asked.
Repeat, as necessary, to ensure
communication is accurately received

Use standard terminology when
communicating information.
Request and provide clarification when
needed.
Ensure statements are direct and
unambiguous.
Inform the appropriate individuals
when the mission or plans change.

Communicate all information needed by
those individuals or teams external to
the team.
Use non-verbal communication
appropriately.
Use proper order when communicating
information.

Communication Process

Barriers

Message


Feedback
Sender
Receiver
Communication Process

Barriers

Message


Feedback
Sender
Receiver
Sender
Communication starts with the
sender.
State one idea at a time.
State ideas simply.
Explain when appropriate.
Repeat if appropriate.
Encourage feedback.
Read between the lines.

Communication Process

Barriers

Message


Feedback
Sender
Receiver
Receiver
The receiver needs information
to accomplish his/her task.

Communication Process

Barriers

Message


Feedback
Sender
Receiver
Message
The message is simply the information
the sender wants to communicate to the
receiver.

- verbal
- non verbal

Verbal
Create common ground when communicating.
Be aware of variations of pitch
Pause after asking question
Add a brief period of silence
Use words and examples
Repeat key points
Non-verbal
Use active listening skills
Verbal communication must match non-verbal
communication
Use eye contact
Use gestures
Use distance to support your messages
Scan the room to identify non-verbal cues
Communication Process

Barriers

Message


Feedback
Sender
Receiver
Barriers
Barriers are influencing factors which
impede or breakdown the continuous
communications loop.

Communication Process

Barriers

Message


Feedback
Sender
Receiver
Feedback
Effective receivers verify their understanding
of the message with the sender. They
consider words, tone, and body language
when they give feedback.

Forms of feedback Include:
Acknowledgment.
Parroting.
Paraphrasing.
Types of Feedback
Positive feedback

Advice

Reinforcement
Types of Feedback
Negative feedback

Silence

Criticism
Observing and
Providing feedback
Instructors and
students
Focus on
performance
Be specific
Provide
relevance
Be timely
Be sincere
Provide balance

Communication Process

Barriers

Message


Feedback
Sender
Receiver