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VA audit from 2007: Wait Time Review

VA audit from 2007: Wait Time Review

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Published by Patricia Dillon
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Published by: Patricia Dillon on May 30, 2014
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06/26/2014

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Report No.
07-00616-199 September 10, 2007
VA Office of Inspector General Washington, DC 20420
Department of Veterans Affairs
Office of Inspector General
Audit of the Veterans Health Administration
'
s Outpatient Waiting Times
 
 
To Report Suspected Wrongdoing in VA Programs and Operations Call the OIG Hotline – (800) 488-8244
 
 Audit of the Veterans Health Administration's Outpatient Waiting Times
Contents
Page
Executive Summary
..............................................................................................i
 
Introduction
..........................................................................................................
1
 
Purpose............................................................................................................................. 1
 
Background......................................................................................................................1
 
Scope and Methodology .................................................................................................. 2
 
Results and Conclusions
....................................................................................
5
 
Issue 1: Differences In Outpatient Waiting Times ......................................................... 5
 
Issue 2: Consult Referrals Not Included On Electronic Waiting Lists...........................9 Issue 3: Prior OIG Recommendations Were Not Implemented ................................... 13
 Appendixes
A. Under Secretary for Health Comments.................................................................... 19
 
B. OIG Contact and Staff Acknowledgments............................................................... 26
 
C. Report Distribution................................................................................................... 27
 
VA Office of Inspector General

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