KFC

KFC, or Kentucky Fried Chicken, is a fast food restaurant chain

based in Louisville, Kentucky. Founded by Colonel Harland Sanders in
1939 , KFC is now a division of Yum! Brands. KFC is known mainly for
its fried chicken.
Opened the first "Kentucky Fried Chicken" outlet in 1952
The company adopted the abbreviated form of its name in 1991.
Now Served chicken in more than 80 countries.
10,000 outlets in the world

You’ve come to the right place!

 KFC Becomes World First Brand to be
Visible From Space

This logo is located in the middle of Nevada district next to the super secret Area 51
base.
YUM! RESTAURANT INTERNATIONAL

Based in Dallas, Texas, is the largest division of Yum! Brands with

nearly 12,000 restaurants outside the U.S.
More than 33,000 locations around the globe
Operating profits for YRI were more than $407 million
Operate in over 100 countries.
FIVE GREAT BRANDS
ABOUT CUPOLA

Based multinational company

Involved in several business including, oil gas exploration,
plastic cards, retail markets and food franchising.
Group has offices in United Arab Emirates, United Kingdom,
Switzerland and Pakistan.
Head office is in Dubai.
THE PRINCIPLES OF CUPOLA:

CREDIBLITTY
CHARACTER
COMMUNICATION
COMMITMENT
CAPACITY
CHARISMA
CONCEPTUAL
CARING
COMMUNITY
 KFC AND PAKISTAN ……… GTOWING TOGETHER

ABOUT KFC PAKISTAN FACTS:

Leader in fried chicken meals & 43 outlets.

Open its first KFC outlet in Gulshan-e-Iqbal, Karachi in 1996.
Branched out in 9 major cities
Employment to over 1200Pakistanis.
Government Of Pakistan receives over Rs.10 million per month as direct
taxes.
95% of all food and packaging material used is produced locally, which
sums up to a purchase of over Rs. 35 million per month.
Each new outlet developed by KFC PAKISTAN cost approximately Rs.
40 million, which is a huge
amount for our construction industry.
SOCIAL RESPONCIBILITY OF KFC:
FARYAD
Environmental project of FARYAD are tree plantation, creating
awareness & cleaning the environment and
traffic rules and regulation.

JAIL VISITS
Free food and gift are provided to thousands of children who were born in prisons.
SPECIAL CHILDREN
Visits their centers to provide them food and entertainment. All new
outlet’s openings are done by special children as our guests of
honour.

TEACHERS’S CONVENTIONS;
Teacher’s Convention from 2004 to 2007.

TEACHERS’S TRAINING WORKSHOP;

 KFC RUN BY HEARING IMPAIRED EMPLOYEE:
Gulshan outlet is dedicated to hearing impaired & if
fully operated by them. Two more outlets will open in
Lahore & Islamabad.

WOMEN’S FORUM;
Conducted to encourage multi-talented women.

EDUCATIONAL ACTIVITIES:
Provide quality education to those students who are
deprived of being educated simply because they are
unable to pay for the expenses.
KFC LAUNCHED ITS FIRST MOBILE UNIT SERVICE
Mobile unit has been designed to cater to the needs of those
who are on the go, and have little time to sop by at a restaurant

BRANDED PREPAID COUPONS

KFC brings to you prepaid coupons of different meal combo options, which act as
great distributor, trade or customer incentives.( minimum quantity 500 coupons )
CORPORATE MEETING,SEMINARS & WORKSHOPS AT KFC:
Meeting with trade people or customers can also be
arranged at KFC
OUTDOOR CATERING
KFC can bring complete hassle-free meals and serve at your
specified premises.( Minimum order size- 100 persons).
 LUNCH/DINNAR FOR EMPLOYEES/DEALERS/CUTOMERS/
& THEIR FAMILIES:

KFC DELIVERY SERVICE

KFC Pakistan the market leader in call centre based home
delivery. We say,
“One Call Does It All”
KFC KFC (111-532-532)
Our Delivery time is 35 minute against the order of minimum Rs. 250/-
What's New at KFC??
Shafiq
 Employees Training

They have two training centers where they

train their employees. One is located at
Lahore (Near airport) and second is in
Karachi.
 Duration of training
Generally there time session is three
months for training and also there three
weeks training program depends on
worker job
 Types of training
There are two types of training
Managerial training
Ground level training
 Safety Precautions
Their food is totally hygienic and full of
nutrias. They cook chicken at 150 degree
temperature
After every 15 minutes later they wash
their hands with their special sanitizers
Worker do not use PLASTIC GLOVES
 AUDIT
Every restaurant audited by trained
evaluators at least every 12 weeks to
ensure compliance with KFC’s strict
standards
 Service
They serve food to their customers within
six minutes mostly. In this time include
queue and also delivering of food.
 Food standard
They have maintained their standards according
to CHAMS STANADARD LIBRARY(CSL)
They import potatoes from china and Thailand
Using K&NS chicken
Latus from NELUM VALLEY
11 Herbs and Main spices are imported from
USA
 Customer Service
In-House service
Home Delivery services
 In-house Service
Standards for
Greeting
Seating
Taking the order
Serving the order
Closing and thanking
Follow up
Hospitality
Accuracy
Speed with Service
Cleanliness
 Phone – In Carry out Service:
Standards for
Greeting
Taking the order
Closing and Thanking
Delivering the order
Hospitality
Problems & Suggestions
 Problems
Minimum Wage
 Problems
Cleaning Problems
 Problems
Anti-Meat Association ( Vegetarians)
 Suggestions
Employee Behavior Training and Checking
Supplier Audit for standardized product.
Minimum Wage Standard for workers
Following PETA (People For The Ethical
Treatment Of Animals) Reforms
Changing consumer and public perception
about the service offering
Internal cleaning & quality maintenance &
improvements Teams.
Question and Answers

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