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Service Sector

Service Sector

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Published by Narendra
service sector of india is groooming and it will growing at very fast pace. this article will show you how service can be delivered.
service sector of india is groooming and it will growing at very fast pace. this article will show you how service can be delivered.

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Published by: Narendra on Dec 02, 2009
Copyright:Attribution Non-commercial


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Narendra Patel (08MBA36)Assignment 4
The telecom industry is one of the fastest growing industries in India. India has nearly200 million telephone lines making it the third largest network in the world after Chinaand USA. With a growth rate of 45%, Indian telecom industry has the highest growthrate in the world.Telecommunication sector in India can be divided into two segments:1) Fixed Service Provider (FSPs),2) Cellular Services.Fixed line services consist of basic services, national or domestic long distance andinternational long distance services. The state operators (BSNL and MTNL), account for almost 90 per cent of revenues from basic services. Private sector services arepresently available in selective urban areas, and collectively account for less than 5 per cent of subscriptions. However, private services focus on the business/corporate sector,and offer reliable, high- end services, such as leased lines, ISDN, closed user groupand videoconferencing.Cellular services can be further divided into two categories:1) Global System for Mobile Communications (GSM)2) Code Division Multiple Access (CDMA).The GSM sector is dominated by Airtel, Vodfone-Hutch, and Idea Cellular, while theCDMA sector is dominated by Reliance and Tata Indicom.The telecom sector is also afflicted by a number of restraints. These include:
Sluggish pace of reform process.
Lack of infrastructure in semi-rural and rural areas, which makes it difficultto make inroads into this market segment as service providers have to incur ahuge initial fixed cost.
Limited spectrum availability.
Bharti AirtelAirtel is the brand from Bharti Airtel Limited, one of Asia’s leading integrated telecomservices providers with operations in India and Sri Lanka. Bharti Airtel since itsinception, has been at the forefront of technology and has pioneered severalinnovations in the telecom sector.Bharti Airtel Limited is a group company of BhartiEnterprises. Bharti Airtel offers GSM mobile services in all the 23-telecom circles of India and is the largest mobile service provider in the country, based on the number of customers. 
Here service delivery processs is more important because it is the most important partin delivering services.it is the only part in which service encounter exist. Customer isdirectly face the situation while delivering services.
1)Subscription Services
With Airtel's Subscription Services,one can subscribe for cool alerts at the click of abutton! What's better is that one can receive updates automatically on oner Airtel phonewithout the need of initiating a request everyday.Check out some of the great stuff that one can access from Airtel Subscription servicessend
Sub Menu
to 54321 ( Toll Free).
Call Management Services
Call Conferencing, Call Wait, Call hold, Call forward, Voice mail, Missed callalert
Mail, Messaging & More
Data Services
Mobile Office, Fax & Data, Send and Receive E-mails
5)Operator Services
SIM Replacement, Conversion from Prepaid to Post-Paid,STD / ISD codes, Dial-a-service, Dictionary service.
Phone Backup
Airtel Mobile Phone Backup is a service that safeguards all data of owner mobilephone including Contacts, Calendar, SMS, Photos, Videos and Music.

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