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LIGHTSCRIBE DIAGNOSTICS UTILITY
Windows (8/7/Vista/XP/2K)
This Windows utility will scan your computer and fix many common installation pr
oblems and conflicts. We suggest you run this utility first when encountering pr
oblems with your LightScribe installation.
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File name
LsDiagnosticUtility_1.18.27.10.exe
File size
6.22 MB
Revision
1.18.27.10
Release Date
March 14, 2013
Notes
Supported Windows platforms are 8,7, Vista, XP, and 2000.
Supported Language(s)
English
Requirements
LightScribe System Software (LSS) must also be installed.
INSTRUCTIONS
Installation
1. If you haven't already, please make sure you have the latest versi
on of the LightScribe System Software installed on your computer.
2. Since this utility performs system level operations, if your Win
dows user account does not have Administrator privileges, you will need to be lo
gged on as Administrator, or have the Administrator password available(for Vista
).
3. Save your work and close down all active programs, especially an
y labeling applications.
4. Click on the above file download link.
5. Choose Run to start the diagnostics utility installation process.
a. If you are on a slower dial-up connection, you may want to Save th
e installation file to an easily found directory instead, and then run it separa
tely. This will bypass the need to re-download the file should your installation
process get interrupted. This file may be safely deleted after the installation
process has been completed successfully.
b. You may need to accept alert message boxes from your browser, Wi
ndows, or other security programs.
c. Also check the security alert bar below the address box on your
browser to allow the update file to be downloaded. You may need to click the mes
sage bar and allow the file to download.
d. Depending on your internet connection speed, the update file may
take a few minutes to download, so please be patient.
e. Accept any Windows security alert windows and choose Run.
f. If prompted, you may need to enter your Adminstrator password.
6. Once the installation file is initiated, just acknowledge the So
ftware Licensing Agreement, and follow any instructions that may appear on your
screen. You may also need to acknowledge the completion of the installation by c
licking Okay or Allow.
7. making sure to check the "Launch LightScribe Diagnostics Utility
" checkbox in the final installation screen to start the utility.
Using the Utility
1. If you missed the "Launch" checkbox during the installation proc
ess, you may launch the Diagnostics utility by locating it in<Start\All Programs\L
ightScribe Direct Disc Labeling\LSDiagnosticsUtility>Once the utility is started, i
t will scan your computer for the proper installation of the required system sof
tware and system settings. It will also check for some known conflicts.
2. If the utility finds any problems, a pop up message screen will
appear offering suggested changes to fix the problem. Accept all changes with oka
y, proceed, allow, or similar.
3. Reboot your computer
4. Verify your LightScribe functionality.
5. After your system has been scanned and any errors corrected, you
can safely remove the diagnostics utility through <Start\control panel\add or r
emove programs>, or simply leave it installed.
Advanced View
If after the initial scan your LightScribe installation is still not functional,
you may use the advanced features to gather more information to help speed up y
our tech support request resolution.
1. If your problem continues, run the utility again, but choose the
Advanced View.
a. Click on View.
b. Then choose Advanced View.
2. Insert a Lightscribe disc label side down into your drive, then
close the load tray.
3. On the Diagnostics Tab screen, click on "Get System Info" and then
click "Scan for LightScribe Drive and Media". The second one may take a minute
or two.
4. Please copy and paste the content of those windows to your help
request submittal.
5. To better help identify your problem, you may also click on the E
rror Files tab, and then click on Scan Log Files.
6. Please also include the content of the error log files with your
help request submittal.