Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Save to My Library
Look up keyword
Like this
139Activity
0 of .
Results for:
No results containing your search query
P. 1
TQM

TQM

Ratings: (0)|Views: 1,182 |Likes:
Published by viliam100

More info:

Published by: viliam100 on Feb 17, 2010
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PPT, PDF, TXT or read online from Scribd
See more
See less

02/27/2013

pdf

text

original

 
TOTAL QUALITY MANAGEMENT:TQM
Origins, Evolution & key elements
 
What is Quality?
Quality is “fitness for use”(Joseph Juran)Quality is “conformance to requirements(Philip B. Crosby)Quality of a product or services is its ability to satisfythe needs and expectations of the customer
 
Evolution of Quality Management
InspectionQualityControlQualityAssuranceTQM
Salvage, sorting, grading, blending, correctiveactions, identify sources of non-conformance
 
Develop quality manual, process performancedata, self-inspection, product testing, basicquality planning, use of basic statistics,paperwork control.Quality systems development, advanced qualityplanning, comprehensive quality manuals, use of quality costs, involvement of non-productionoperations, failure mode and effects analysis, SPC.Policy deployment, involve supplier & customers,involve all operations, process management,performance measurement, teamwork, employeeinvolvement.
 

Activity (139)

You've already reviewed this. Edit your review.
1 hundred reads
1 thousand reads
dharsankarthi liked this
Hellen Nhimbe liked this
Tou Chanthaphim liked this
Gaurav Pariani liked this
Charles Shim liked this
Anil Bhatia liked this
Anil Bhatia liked this

You're Reading a Free Preview

Download
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->