Professional Documents
Culture Documents
Abeer Raja
jain college
PGDBM
Bangalore
what is service
A service is the action of doing
something for someone
or something
Nature.
Inseparable
Intangible
Perishable
Variability
Right of
ownership
7p’s
Price
Place
product
promotion
physical evidence
people
process
Introduction
A Dabbawalla (one who carries the box) is the person in
the Indian city of Mumbai whose job is to carry and
deliver freshly made food from home in lunch boxes to
office workers.
Manual logistics.
Everyone is shareholder.
No of Tiffins 2lac .
Cost:Rs 200/month.
/A / 1
K 10
Where as.
5
K:The identity letter of the
Dabbawalla.
Point of 3
Aggregate And S2
Sorting
4
E
A 5
B C D
S3
6
7
Collection From Home
Distribution By
Carriers at lunch
time
What measures can be taken to
stem to decline?
Problems
ISO certified.