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 Doctors' Memorial Hospital
Audit Year End 5-31-01

Audit performed by: KPMG (Big 5 Accounting Firm)

Standards: Audit performed in accordance with:

. Generally Accepted Auditing Standards (GAAS)
. Government Auditing Standards (GAS)
Report on Audit:
Unqualified opinion
No disagreements with management
Internal Controls N0 Material Weakness
Errors and Irregularities None Noted
Illegal Acts None Noted
Significant Accounting Policies No Changes During Period

Licensure and Accreditation

. Hospital "--Nodeficiencies or recommendations

. Home HeaIth No deficiencies or recommendations
. Home Health Agency SAME
. (6) Rural Health Clinics SAME
. Emergency Medical Service--~-SAME
 DOCTORS' MEMORIAL HOSPITAL

BALANCE SHEET

FEBRUARY 28, 2002

ASSETS MAY FEBRUARY

2001 2002 VARIANCE
CURRENT ASSETS:

CASH 551,554 339,507 (212,047)

SHORT TERM INVESTMENTS 1,221,434 1,550,699 329,265
ACCOUNTS RECEIVABLE 7,418,090 8,445,997 1,027,907
ESTIMATED UNCOLLECTIBLES 3,016,751 3,672,414 655,663
ACCOUNTS RECEIVABLE NET 4,401,339 4,773,583 372,244
NONPATIENT NR 55,968 76,780 20,812
INVENTORY 526,309 546,579 20,270
OTHER ASSETS 533,834 114,138 (419,696)
TOTAL CURRENT ASSETS 7,290,438 7,401,286 110,848

FIXED ASSETS:

BUILDINGS & EQUIPMENT 5,167,677 6,422,861 1,255,184

ACCUMULATED DEPR 2,605,884 3,263,322 657,438
TOTAL FIXED ASSETS 2,561,793 3,159,539 597,746

TOTAL ASSETS 9,852,231 10,560,825 708,594

LIABILITIES

CURRENT LIABILITIES:

ACCTS PAYABLE/CURRENT DEBT 1,042,738 1,093,039 50,301

ACCRUED PAYROLL & VACATION 709,762 620,442 (89,320)
ACCRUED THIRD PARTIES (455,884) (522,687) (66,803)
ACCRUED OTHER 522,053 412,984 (109,069)

TOTAL CURRENT LIABILITIES 1,818,669 . 1,603,778 (214,891)

LONG TERM DEBT 950,045 1,425,629 475,584

FUND BALANCE

BEGINNING BALANCE 6,524,311 6,639,517 115,206

CURRENT EXCESS/(DEFICIT) 559,206 891,901 332,695

TOTAL FUND BALANCE 7,083,517 7,531,418 447,901

TOTAL LlAB AND FUND BALANCE 9,852,231 10,560,825 708,594

9--,
 -

Doctors' Memorial Hospital

Statement of Operations - Consolidated
For the Nine Months Ended February 28, 2002

Favorable
YTD (U nfavorable)
Revenue: YTD Budget Budget
Inpatient 15,010,504 12,759,230 2,251,274
Outpatient 17,277,127 17,569,590 (292,463)
Home Health 370,389 585,960 (215,571)
Clinics 2,180,368 2,281,660 (101,292)
Total Revenue 34,838,388 33,196,440 1,641,948

Deductions from Revenue 17,720,571 17,039,900 (680,671)

Net Patient Revenue 17,117,817 16,156,540 961,277

Other Operating Revenue 393,268 474,390 (81,122)

Net Revenue 17,511,085 16,630,930 880,155

Operating Expenses:
Salaries 6,848,040 6,634,670 (213,370)
Benefits 1,069,471 1,365,630 296,159
Contract Labor 444,042 373,430 (70,612)
Supplies 2,272,671 1,857,210 (415,461)
Utilities 314,838 313,740 (1,098)
Rentals 238,202 214,820 (23,382)
Repairs 188,093 222,570 34,477
Other Services 963,067 1,192,860 229,793
Physician Fees 701,870 664,200 (37,670)
Other Expense 171,837 194,930 23,093
Bad Debts 2,625,188 2,351,550 (273,638)
Insurance 421,669 397,430 (24,239)
Total Operating Expenses 16,258,988 15,783,040 (475,948)

Gain (Loss) From Operations 1,252,097 847,890 404,207

Nonoperating Income (Expense)

Indigent Care Tax (159,681) (166,000) 6,319
Depreciation (661,357) (535,500) (125,857)
Interest / (82,172) (25,650) (56,522)
Grant/Rural Assistance 301,633 420,000 (118,367)
Total Nonoperating Income (Expense) (601,577) (307,150) (294,427)

Contributions 241,379 0 241,379

Net Income (Loss) 891,899 540,740 -- 35t 159

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 Pediatric Market Share

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iii Doctors' MemorialHospital II Tallahassee MemorialHospital

0 Tallahassee Community Hospital 0 Shands atthe University of Florida
Ii North Florida RegionalMedicalCenter

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 How would you rate the overall quality of our care and
services?
Rating 86.25 82.5 Inpatient
Standard Error 3.337530959
Median 92.5 Surveys
Most Frequent Rating (mode) 100
Standard Deviation 18.87992619
Range 65
Minimum. 35
Maximum 100
Sum 2760
Responses 32

IPQ21
90 ,

85
80
75
70
Q3 1999 Q4 1999 Q1 2000 Q3 2001

)0
 How would you rate the overall quality of our care
and services?
Rating 84.3359375
Standard Error 1.842209247 Outpatient
Median 85
Most Frequent Rating (mode) 100 Surveys
Standard Deviation 20.84221841
Range 100
Minimum 0
Maximum 100
Sum 10795
Responses 128

OPQ25
90 ----- ~._---_.._--_.__._.__.._..._--...-.......----

85
80
75
70
65
Q3 1999 Q4 1999 Q1 2000 Q3 2001

,\
 How would you rate the overall quality of our care
and senrices?
Rating 79.94252874
ER
Standard Error 2.634378656
Median 85 Surveys
Most Frequent Rating (mode) 100
Standard Deviation 24.57184829
Range 100
Minimum . a
Maximum 100
Sum 6955
Responses 87

ERQ16

85 ,I
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80 ~. i
75
70
65
60
Q3 1999 Q4 1999 Q 1 2000 Q3 2001
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 Employee Satisfaction Survey Results

(a) Compensation to employees

1 2
4 4
3
3
4
7
5
11
6
7
7
9
8
6
9 10
6 3
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57%
(g) Supervision 3 2 2 4 7 5 5 10 8 14 I 70"10
(h) Culture I 5 3 15 5 4 8 10 4 164%
(b) Opportunity for advancement 5 0 7 9 14 6 5 4 4 4 49%
0) Job Security 3 3 3 8 7 5 6 7 6 12 I 65%
(c) Benefits 3 4 6 4 7 9 8 7 4 6 59%
U) FJexibility 0 3 4 10 7 5 8 9 13 71%
(d) Friendly work environment 3 6 5 6 8 8 10 12 70%
(k) Overall satisfaction 0 0 2 3 7 5 3 7 IS 18 79%
(e) Training 3 6 1 10 9 6 6 6 7 6 59%
% 3.8 6.1 15.4 9.8 13.5
Cf) Pcrformance evaluation 2345851049 9 65%
4.5 8.9 10.2 11.5 16.3

How would you describe general employee morale? Good 44.8% Fair 25.9% Poor/Low 29.3%

Are you given enough guidance to perform your duties? Yes 86% No 14%

Are you given enough feedback on your work? Yes 51% No 49%
I

Are you given enough flexibility to perform your job? Yes 82.8% No 10.3% Sometimes 6.9% I

If you have a concern, are you comfortable sharing this Yes 75.5% No 13.2%
I
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with your supervisor? If not, what can be done to im-

prove upon the situation? I
I
Are your concerns responded to in a timely manner? Yes 67.3% No 23.1% Sometimes9.6%

13