PRESENTATION

• WELCOME…….
• BRIEFING ABOUT THE PRESENTATION
TOPICS INCLUDED.
• RESTRICTING THE KNOWLEDGE.
• CASE STUDY OF WIPRO BPO
HUMAR RESOURCE MANAGEMENT
• DEFINATION:
• The Human Resources Management (HRM) function includes a
variety of activities, and key among them is deciding what staffing
needs you have and whether to use independent contractors or hire
employees to fill these needs, recruiting and training the best
employees, ensuring they are high performers, dealing with
performance issues, and ensuring your personnel and management
practices conform to various regulations. Activities also include
managing your approach to employee benefits and compensation,
employee records and personnel policies. The organisation should
always ensure that employees have -- and are aware of -- personnel
policies which conform to current regulations. These policies are
often in the form of employee manuals, which all employees have.
PROCESSES

• Recruitment
• Selection
• Induction and Orientation
• Training and development
• Performance appraisal
• Retention
• Payroll
• Employee benefits administration
RECRUITMENT

• Recruitment refers to the process of sourcing, screening,

and selecting people for a job or vacancy within an
organization. Recruitment is the process of attracting
qualified applicants for a specific job. The task of
recruiting new staff is an important but time-consuming
process, so companies often prefer to hire a specialist
agency to source suitable candidates. In a nutshell, the
objective of a recruitment consultant is to build
relationships with clients, source job vacancies, and find
appropriate candidates for each role.
SELECTION
• It’s a Process of picking individuals with the
requisite qualifications and competence to fill the
jobs in the organization.
• Individuals picked are from the pool of job
applicants.
• So it is basically selecting or differentiating
between applicants in order to identify and those
with a greater likelihood of success in a job.
• Selection procedure is different for different
companies.
• It is based on the job.
INDUCTION AND ORIENTATION
• New employee orientation is the process you use for welcoming a new employee into
your organization. New employee orientation, often spearheaded by a meeting with the
Human Resources department, generally contains information about safety, the work
environment, the new job description, benefits and eligibility, company culture, company
history, the organization chart and anything else relevant to working in the new
company.

• New employee orientation often includes an introduction to each department in the

company and training on-the-job. New employee orientation frequently includes
spending time doing the jobs in each department to understand the flow of the product
or service through the organization. This can be accomplished by being prepared for a
new employee; desk, office, phone, and supplies are ready.  How many times have new
employees arrived at your organization and everyone is too busy to direct their activities
or teach them the job? 

• Several successful organizations set up a welcome, introductions and a tour that ends in
the new employee's work area.  The new employee is then paired with an experienced
"buddy" to teach a specific task.  This way a new employee can perform a simple task
that contributes to the department's production on the first day of employment.
HRM AND BPO INDUSTRY
• BPO: Business processing outsourcing
• A company which outsource its operation to
other company.
• Company which undertake the operation is
called a BPO industry.
• Outsourcing can include off job training or on
job training, it can include inbound or out
bound calling, support staff, email support
etc
RECRUITMENT IN BPO
• Since it is the selection and screening people for a job or vacancy
within an organization.
• In a BPO the basic requirement is a candidate must be 10+2, can
be a undergraduate, graduate or post graduate.
• Should possess certificate of various exams cleared along with ID
proof and resident proof these are the basic requirement.
• Then comes he must know how to read and write English for
international BPO and for regional, regional language is must.
• Willing to work 24X7 round the clock and willing to relocate as well.
• After this a notice based on the requirement Is published which
attracts qualified applicants for the job.
SELECTION IN BPO
• A Qualified team of expertise is sent to various location to conduct
selection process.
• It can include an objective test based on analytical reasoning, general
knowledge essay writing etc.
• A telephonic interview.
• Group discussion.
• Personal interview.
• Knowledge based interview.
• Expertise carry out all the processes at desired location along with the
applicants.
• Then out of those applicants candidate’s are short listed based on the
job requirement.
• They are selected and handed over the job letter which clearly
indicates the break up of the salary, there joining date, location
(optional), induction date and reaching time.
INDUCTION IN BPO
• It’s a welcome procedure to make candidate’s
feel as in company really valued there presence.
• A briefing about various companies policy, do’s
and don'ts in the company, rules and regulations,
job profile and about training programmed.
• Many companies provide lunch and dinner during
induction because an induction process may be
of one day or at max one week.
• Induction is either held in an hotel or companies
place to make candidates familiar with the
company.
WIPRO BPO

• Now based on the slide above lets study

through with the help of an BPO industry
i.e. WIPRO.
• It is located at okhla, greater noida
banglore and other places outside delhi.
• It has various international clients as in hP
verizon, Dell, satyam (previously), kodak,
AOL etc.
Various processes carried out
• Its recruitment process begin when it was invited by our
college.
• Firstly, they gave us a brief introduction about the
company stating its past present and future scenario.
• They brought along with them a team of 4 expertise.
• Then there was basic conditions that u should be able to
read write and speak english and before the end of six
months in the company u need to submit your complete
mark sheets without any subject left.
• Or else after that you would be paid salary or
undergraduate
SELECTION IN WIPRO
• The selection process consist of two rounds.
1. Telephonic interview
2. Personnel interview
They were checking our communication skills and our command over the
language.
They were not looking for expertise in any department they were only
looking for fresh graduate who were willing to work. Therefore, there
judgment level was a bit comfortable.
• Once through with the rounds the expertise hand over the confirmation
letter clearly stating the place of induction and reaching time.
• Even they provided certain facilities for out station candidate’s and a help
line no. along with email address.
• The letter of intimation clearly state the place of joining.
• They also provide free medical test facility at there selected hospital.
INDUCTION IN WIPRO
• There was a big gap between the candidate’s got selected and the
time induction was held. In the mean while wipro executive was in
regular touch with all the selected candidate’s through emails.
• Induction in wipro is held for two days and that too in a nearby
hotel.
• Induction process usually start at around 9:30 in morning and
continues till 5:00 in the evening.
• In the mean time they provide a light breakfast and lunch to all
deserving candidate’s.
• On first day of induction a briefing about the companies rules and
regulation and various issue were discuss like salary, holidays, cab
facility, emergency cases, fun at wipro, and other stuff as well.
CONTINUATION

• On the second day the documentation of candidate was

done creating there respective profile, along with
username password ID cards.
• So basically, on the second day the documentation
medical proof all that part is done. Breakfast and lunch
is also provide on that day as well.
• Finally in the end they let you know that when training
would start because its not necessary that soon after
induction training would start.
• Because training of candidate’s require more money
than the above three processes
END

• THANK YOU ………………….

• ALL THE BEST FOR EXAMS …….
• FROM……………

• RIMPY NARULA BM-A-01

• PRATEEK GUPTA BM-A -02
• ARCHIT MALHOTRA BM-A-03