INSTITUTE OF MANAGEMENT AND DEVELOPMENT

A REPORT ON
CORPORATE INTERACTION (CIP)
“A STUDY OF THE INDIAN STOCK MARKET”
A report submitted to
SMC GLOBAL SECURITIES LIMITED

Submitted To: Submitted By:

SACHIN GUPTA VIJAY KR. PANDEY
SENIOR RELATIONSHIP MANAGER BATCH-26,1 ST SEM

SMC GLOBAL SECURITIES LTD

17, Netaji Subhas Marg, Driya Ganj, New Delhi
Website-www.smcindiaonline.com
 TABLE OF CONTENTS

Sr. No. TOPICS

1. Certificate
2. Synopsis at a glance ……………………………………………………….……3
3. Acknowledgement ………………………………………………………….…..4
4. Preface…………………………………………………………………….…….5
5. Introduction of stock market………...…………………………………...……..6
6. Importance of stock market…………………………………………….……….6
7. Indian stock market ………………………………………………………...…..7
8. Bombay stock exchange………………………………………………….……..7
9. National stock exchange……………………………….…………………. .…..8
10. Introduction of broking house agencies in India………………………….…….9
11. India bull…….…………………………………………………………..………9
12. Religare………………………….………………………………………..……..9
13. India Info line……………….……………………………………………..…...10
14. Adroit…………………………………………………………………………...10
15. About SMC Global Securities LTD …………..…………………………...…...11
16. History of SMC Global…….……………………………….………………......11
17. Our Vision……………………………………………………………………....11
18. Our Product and Service…………………………………...…………………...12
19. Achievement of SMC……………………………………………….…………..13
20. Membership & Registration…………………………………..........................…13
21. Fact & Figure………………………………………………………………...….14
22. Function of SMC Global………………………………...……………………..15-16
23. Terms & Conditions…………………………………………………………....17-18
24. Growth of company……………………………………………………………19
25. Conclusion……………………………………………………………….……..20
26. Recommendation………………………………………………………….……21
27. Limitation………………………………………………………………………22

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 Relieving cum No Dues Certificate
I am hereby certify that Mr. VIJAY KR. PANDEY, student of INSTITUTE OF
MANAGEMENT AND DEVELOPMENT, NEW DELHI, has done his corporate
interaction in SMC GLOBAL SECURITIES LIMITED during the period of 21th Jan
2010 to 10th Feb 2010 and bear no due of SMC GLOBAL SECURITIES LIMITED
during his interaction program.

Branch Head: Sales manager:

Mr. Sonu Kapuk Mr. Piyush Tiwari

Senior Relationship Manager: Relationship Manager:

Mr. Sachin Gupta Mr. Debasish Podder

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 ACKNOWLEDGEMENT

I would like to thank my project guide Mr. Debasish Podder (Relationship Manager) for
guiding me through my corporate interaction program and research project. His encouragement,
time and effort are greatly appreciated.
I would like to thank Mr. Sachin Gupta (Senior Relationship Manager) for supporting me
during this project and providing me an opportunity to learn outside the class room. It was a
truly wonderful learning experience.
Institute plays an important role in ones career, institute helps in developing skill and
knowledge of there student so that they can coordinate the theoretical knowledge with practical
life. I thank my institute for giving me opportunity to go in pantaloon for corporate interaction.

I would like to dedicate this project to my parents. Without their help and constant support this
project would not have been possible.
Lastly I would like to thank all the respondents who offered their opinions and suggestions
through the survey that was conducted by me in New Delhi.
Once again my gratitude to the Brokers, Sub-Brokers and Investors of share market. For their
kind co-operation.

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 PREFACE

In this study behavior of the share market has been analyzed and changing trends which
come in last ten years. For which I surveyed the market and interviewed registered brokers, sub-
brokers and investors through which I analyze the customer behavior, how the share market
affect. The study is all about capital market .The capital market is the market for securities,
where companies and governments can raise long term funds. It is a market in which money is
lent for periods longer than a year. The capital market includes the stock market and the bond
market. Financial regulators, such as the U.S. Securities and Exchange Commission (SEC),
oversee the capital markets in their designated countries to ensure that investors are protected
against fraud.

The capital markets consist of the primary market and the secondary market. The primary
markets are where new stock and bonds issues are sold (underwriting) to investors. The
secondary markets are where existing securities are sold and bought from one investor or
speculator to another, usually on an exchange (e.g. the New York Stock Exchange).

Share market is the part of secondary market. Here are a lot of changes in today’s share market
in comparison to last ten years.
With the perception in mind that initially, before ten years back investors were only from big
cities but now the scenario has been changed with the retailing in this industry. Today small
investors concept is in trend that show now cities like, Bhopal, where financial market is not
enough smart but a good number of customer’s and investors have started investing this study is
all about this changing scenario.

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 CORPORATE INTERACTION PROGRAM SYNOPSIS

AT A GLANCE

Project Title : An overview of Indian Share Market

Company : SMC Global Securities Limited

Project Undertaken By : Mr. Sachin Gupta

Project Guider : Mr. Debasish Podder

Guider Designation : Relationship Manager

Duration Of The Project : 21St Jan, 2010 to 10Th Feb, 2010.

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 A STUDY OF INDIAN STOCK MARKET

CAPITAL MARKET

The capital market is the market for securities, where companies and governments can raise longterm funds.
It is a market in which money is lent for periods longer than a year. The capital market includes the stock
market and the bond market. Financial regulators, such as the U.S. Securities and Exchange Commission
(SEC), oversee the capital markets in their designated countries to ensure that investors are protected against
fraud.

The capital markets consist of the primary market and the secondary market. The primary markets are where
new stock and bonds issues are sold (underwriting) to investors. The secondary markets are where existing
securities are sold and bought from one investor or speculator to another, usually on an exchange (e.g. the
New York Stock Exchange).

PRIMARY MARKET

The primary market is that part of the capital markets that deals with the issuance of new securities.
Companies, governments or public sector institutions can obtain funding through the sale of a new stock or
bond issue. This is typically done through a syndicate of securities dealers. The process of selling new issues
to investors is called underwriting. In the case of a new stock issue, this sale is an initial public offering
(IPO). Dealers earn a commission that is built into the price of the security offering, though it can be found in
the prospectus.

Features of primary markets are:

 This is the market for new long term capital. The primary market is the market where the securities are
sold for the first time. Therefore it is also called the new issue market (NIM).
 In a primary issue, the securities are issued by the company directly to investors.
 The company receives the money and issues new security certificates to the investors.
 Primary issues are used by companies for the purpose of setting up new business or for expanding or
modernizing the existing business.
 The primary market performs the crucial function of facilitating capital formation in the economy.
 The new issue market does not include certain other sources of new long term external finance, such
as loans from financial institutions. Borrowers in the new issue market may be raising capital for
converting private capital into public capital; this is known as "going public."
 The financial assests sold can only be redeemed by the original holder.

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SECONDRY MARKET

The secondary market, also known as the aftermarket, is the financial market where previously issued
securities and financial instruments such as stock, bonds, options, and futures are bought and sold.[1]. The
term "secondary market" is also used to refer to the market for any used goods or assets, or an alternative use
for an existing product or asset where the customer base is the second market (for example, corn has been
traditionally used primarily for food production and feedstock, but a second- or third- market has developed for
use in ethanol production).

MONEY MARKET

The money market consists of financial institutions and dealers in money or credit who wish to either borrow or
lend. Participants borrow and lend for short periods of time, typically up to thirteen months. Money market
trades in short-term financial instruments commonly called "paper." This contrasts with the capital market for
longer-term funding, which is supplied by bonds and equity.

If the money market consists of banks borrowing and lending to each other, using commercial paper,
repurchase agreements and similar instruments. These instruments are often benchmarked to (i.e. priced by
reference to) the London Interbank Offered Rate (LIBOR) for the appropriate term and currency.

Finance companies, such as GMAC, typically fund themselves by issuing large amounts of asset-backed
commercial paper (ABCP) which is secured by the pledge of eligible assets into an ABCP conduit. Examples of
eligible assets include auto loans, credit card receivables, residential/commercial mortgage loans, mortgage-
backed securities and similar financial assets. Certain large corporations with strong credit ratings, such as
General Electric, issue commercial paper on their own credit. Other large corporations arrange for banks to
issue commercial paper on their behalf via commercial paper lines.

In the United States, federal, state and local governments all issue paper to meet funding needs. States and
local governments issue municipal paper, while the US Treasury issues Treasury bills to fund the US public
debt.

 Trading companies often purchase bankers' acceptances to be tendered for payment to verseas
suppliers.
 Retail and institutional money market funds
 Banks
 Central banks
 Cash management programs
 Arbitrage ABCP conduits, which seek to buy higher yielding paper, while themselves selling cheaper
paper

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INTRODUCTION OF STOCK MARKET

STOCK MARKET

A stock market is a public market for the trading of company stock and derivatives at an agreed price; these
are securities listed on a stock exchange as well as those only traded privately.

The size of the world stock market was estimated at about $36.6 trillion US at the beginning of October 2008.
The total world derivatives market has been estimated at about $791 trillion face or nominal value,11 times the
size of the entire world economy.

The stocks are listed and traded on stock exchanges which are entities of a corporation or mutual organization
specialized in the business of bringing buyers and sellers of the organizations to a listing of stocks and
securities together

Stock market index

The movements of the prices in a market or section of a market are captured in price indices called stock
market indices, of which there are many, e.g., the S&P, the FTSE and the Euronext indices. Such indices are
usually market capitalization weighted, with the weights reflecting the contribution of the stock to the index. The
constituents of the index are reviewed frequently to include/exclude stocks in order to reflect the changing
business environment.

IMPORTANCE OF STOCK MARKET

The stock market is one of the most important sources for companies to raise money. This allows businesses
to be publicly traded, or raise additional capital for expansion by selling shares of ownership of the company in
a public market. History has shown that the price of shares and other assets is an important part of the
dynamics of economic activity, and can influence or be an indicator of social mood. An economy where the
stock market is on the rise is considered to be an up and coming economy. In fact, the stock market is often
considered the primary indicator of a country's economic strength and development. Rising share prices, for
instance, tend to be associated with increased business investment and vice versa. Share prices also affect
the wealth of households and their consumption.

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 INDIAN SHARE MARKET

Indian Share Market started functioning from 1875. The name of the first share trading association in India was
Native Share and Stock Broker's Association which later came to be known as Bombay Stock Exchange
(BSE). This association kicked of with 318 members.

Indian Share Market mainly consists of two stock exchanges :-

Bombay Stock Exchange (BSE)

Bombay Stock Exchange is the oldest stock exchange not only in India but in entire Asia. Its history is
synonymous with that of the Indian Share Market history. BSE started functioning with the name, The Native
Share and Stock Broker's Association in 1875. It got Government of India's recognition as a stock exchange in
1956 under Securities Contracts (Regulation) Act, 1956. At the time of its origin it was an Association of
Persons but now it has been transformed to a corporate and demutualised entity. BSE is spread all over India
and is present in 417 towns and cities. The total number of companies listed in BSE is around 3500. Bombay
Stock Exchange's trading system is popularly known as BOLT (BSE's Online Trading System). It makes the
trade efficient, transparent and time saving. In BSE, the trades that takes place are :-

 Equity or Shares
 Derivatives (Futures and Options)
 Debt Instruments

The main index of BSE is called BSE SENSEX or simply SENSEX. It is composed of 30 financially sound
company stocks which are liable to be reviewed and modified from time-to-time. The index calculation is done
on the methodology of “Free-float Market Capitalization” method. This method is also followed by the leading
bourses like Dow-Jones. During early 1990s it was at 1000 mark, 5000 in 1999, and 8000 in September 2000
but at the time of writing the article (30.05.07) it is hovering around 14500. The credit behind this meteoric rise
of the Indian bourse goes to the pro-market New Economic Policy adopted by the government in July, 1991.
This momentum of SENSEX reflects the splendorous performance of Indian Inc. and the consequent success
story of the Indian economy.

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BOMBAY STOCK EXCHANGE HISTORY

Following is the timeline on the rise and rise of the Sensex through Indian stock market history.

1830's Business on corporate stocks and shares in Bank and Cotton presses started in Bombay.

1860-1865 Cotton price bubble as a result of the American Civil War

1870 - 90's Sharp increase in share prices of jute industries followed by a boom in tea stocks and coal

[edit] 1900s

1978-79 Base year of Sensex, defined to be 100.

1986 Sensex first compiled ]using a market Capitalization-Weighted methodology for 30 component stocks
representing well-established companies across key sectors.

[edit] Since 1990

1000, July 25, 1990 On July 25, 1990, the Sensex touched the magical four-digit figure for the first time and
closed at 1,001 in the wake of a good monsoon season and excellent corporate results.

July 1991 Rupee devalued by 18-19 %

2000, January 15, 1992 On January 15, 1992, the Sensex crossed the 2,000-mark and closed at 2,020
followed by the liberal economic policy initiatives undertaken by the then prime minister P.V.Narasimha rao.

3000, February 29, 1992 On February 29, 1992, the Sensex surged past the 3000 mark in the wake of the
market-friendly Budget announced by the then Finance Minister, Dr Manmohan Singh.

4000, March 30, 1992 On March 30, 1992, the Sensex crossed the 4,000-mark and closed at 4,091 on the
expectations of a liberal export-import policy. It was then that the Harshad Mehta scam hit the markets and
Sensex witnessed unabated selling.

5000, October 8, 1999 On October 8, 1999, the Sensex crossed the 5,000-mark as the BJP-led coalition won
the majority in the 13th Lok Sabha election.

6000, February 11, 2000 On February 11, 2000, the infotech boom helped the Sensex to cross the 6,000-
mark and hit and all time high of 6,006.

6151, Feb 14, 2000 Tops. Index declines until Sept 2001 and loses half the value. Coincides with dot-com
bubble burst.

2595, Sept 21, 2001 Bottoms.

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7000, June 20, 2005 On June 20, 2005, the news of the settlement between the Ambani brothers boosted
investor sentiments and the scrip’s of RIL, Reliance Energy, Reliance Capital, and IPCL made huge gains.
This helped the Sensex crossed 7,000 points for the first time.

8000, September 8, 2005 On September 8, 2005, the Bombay Stock Exchange's benchmark 30-share index
-- the Sensex -- crossed the 8000 level following brisk buying by foreign and domestic funds in early trading.

9000, November 28, 2005 The Sensex on November 28, 2005 crossed the magical figure of 9000 to touch
9000.32 points during mid-session at the Bombay Stock Exchange on the back of frantic buying spree by
foreign institutional investors and well supported by local operators as well as retail investors.

10,000, February 6, 2006 The Sensex on February 6, 2006 touched 10,003 points during mid-session. The
Sensex finally closed above the 10K-mark on February 7, 2006.

11,000, March 21, 2006 The Sensex on March 21, 2006 crossed the magical figure of 11,000 and touched a
life-time peak of 11,001 points during mid-session at the Bombay Stock Exchange for the first time. However, it
was on March 27, 2006 that the Sensex first closed at over 11,000 points.

12,000, April 20, 2006 The Sensex on April 20, 2006 crossed the 12,000-mark and closed at a peak of 12,040
points for the first time.

13,000, October 30, 2006 The Sensex on October 30, 2006 crossed the magical figure of 13,000 and closed
at 13,024.26 points, up 117.45 points or 0.9%. It took 135 days for the Sensex to move from 12,000 to 13,000
and 123 days to move from 12,500 to 13,000.

14,000, December 5, 2006 The Sensex on December 5, 2006 crossed the 14,000-mark to touch 14,028
points. It took 36 days for the Sensex to move from 13,000 to the 14,000 mark.

15,000, July 6, 2007 The Sensex on July 6, 2007 crossed the magical figure of 15,000 to touch 15,005 points
in afternoon trade. It took seven months for the Sensex to move from 14,000 to 15,000 points.

16,000, September 19, 2007 The Sensex scaled yet another milestone during early morning trade on
September 19, 2007. Within minutes after trading began, the Sensex crossed 16,000, rising by 450 points from
the previous close. The 30-share Bombay Stock Exchange's sensitive index took 53 days to reach 16,000 from
15,000. Nifty also touched a new high at 4659, up 113 points.

The Sensex finally ended with a gain of 654 points at 16,323. The NSE Nifty gained 186 points to close at
4,732.

17,000, September 26, 2007 The Sensex scaled yet another height during early morning trade on September
26, 2007. Within minutes after trading began, the Sensex crossed the 17,000-mark . Some profit taking
towards the end, saw the index slip into red to 16,887 - down 187 points from the day's high. The Sensex
ended with a gain of 22 points at 16,921.

18,000, October 09, 2007 The BSE Sensex crossed the 18,000-mark on October 09, 2007. It took just 8 days
to cross 18,000 points from the 17,000 mark. The index zoomed to a new all-time intra-day high of 18,327. It
finally gained 789 points to close at an all-time high of 18,280. The market set several new records including
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the biggest single day gain of 789 points at close, as well as the largest intra-day gains of 993 points in
absolute term backed by frenzied buying after the news of the UPA and Left meeting on October 22 put an end
to the worries of an impending election.

19,000, October 15, 2007 The Sensex crossed the 19,000-mark backed by revival of funds-based buying in
blue chip stocks in metal, capital goods and refinery sectors. The index gained the last 1,000 points in just four
trading days. The index touched a fresh all-time intra-day high of 19,096, and finally ended with a smart gain of
640 points at 19,059.The Nifty gained 242 points to close at 5,670.

20,000, October 29, 2007 The Sensex crossed the 20,000 mark on the back of aggressive buying by funds
ahead of the US Federal Reserve meeting. The index took only 10 trading days to gain 1,000 points after the
index crossed the 19,000-mark on October 15. The major drivers of today's rally were index heavyweights
Larsen and Toubro, Reliance Industries, ICICI Bank, HDFC Bank and SBI among others. The 30-share index
spurted in the last five minutes of trade to fly-past the crucial level and scaled a new intra-day peak at
20,024.87 points before ending at its fresh closing high of 19,977.67, a gain of 734.50 points. The NSE Nifty
rose to a record high 5,922.50 points before ending at 5,905.90, showing a hefty gain of 203.60 points.

21,000, January 8, 2008 The sensex peaks. It crossed the 21,000 mark in intra-day trading after 49 trading
sessions. This was backed by high market confidence of increased FII investment and strong corporate results
for the third quarter. However, it later fell back due to profit booking.

15,200, June 13, 2008 The sensex closed below 15,200 mark, Indian market suffer with major downfall from
January 21,2008

14,220, June 25, 2008 The sensex touched an intra day low of 13,731 during the early trades, then pulled
back and ended up at 14,220 amidst a negative sentiment generated on the Reserve Bank of India hiking CRR
by 50 bps. FII outflow continued in this week.

12,822, July 2, 2008 The sensex hit an intra day low of 12,822.70 on July 2nd, 2008. This is the lowest that it
has ever been in the past year. Six months ago, on January 10th, 2008, the market had hit an all time high of
21206.70. This is a bad time for the Indian markets, although Reliance and Infosys continue to lead the way
with mostly positive results. Bloomberg lists them as the top two gainers for the Sensex, closely followed by
ICICI Bank and ITC Ltd.

11801.70, Oct 6, 2008 The sensex closed at 11801.70 hitting the lowest in the past 2 years.

10527, Oct 10, 2008 The Sensex today closed at 10527,800.51 points down from the previous day having
seen an intraday fall of as large as 1063 points. Thus, this week turned out to be the week with largest
percentage fall in the Sensex.

14284.21, May 18, 2009 After the result of 15th Indian general election Sensex gained 2110.79 points from the
previous close of 12173.42 these creates a new history in Indian Market. In the Opening Trade itself sensex
gain 15% from the previous day close this leads to the suspension of 2 hours trade.After 2 hours sensex again
surged this leads to the suspension of full day trading. 14200

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 National Stock Exchange (NSE)

National Stock Exchange (NSE) is the leading most stock exchange in India in terms of total volume traded. It
is based in Mumbai but has its presence in over 1500 towns and cities. In terms of market capitalization, NSE
is the second largest bourse in Sought Asia. National Stock Exchange got its recognition as a stock exchange
in July 1993 under Securities Contracts (Regulation) Act, 1956. The products that can be traded in NSE are :-

 Equity or Share
 Futures (both index and stock)
 Options (Call and Put)
 Wholesale Debt Market
 Retail Debt Market

NSE provides its customers with a fully automated screen based trading system known as NEAT system with
speedy, efficient and transparent transactions. The stocks are hold in a demutualised format helping in fast,
transparent and efficient preservation and transactions. The risk management system of National Stock
Exchange is of highest quality and can be used as a benchmark for other bourses. NSE's leading index is Nifty
50 or popularly Nifty and is composed of 50 diversified benchmark Indian company stocks. Nifty is constructed
on the basis of weighted average market capitalization method. Regulatory Authority of Indian Share Market

SEBI or Securities and Exchange Board of India is entitled to protect the investors' interests, regulate and
develop securities market in India. It passes laws for streamlining the Indian share market for efficient
outcomes. Portfolio investments of the Foreign Institutional Investors (FIIs) are increasing steadily which shows
increasing reliance of the FIIs on the Indian Share Market.

The National Stock Exchange of India Limited (NSE), is a Mumbai-based stock exchange. It is the largest
stock exchange in India in terms of daily turnover and number of trades, for both equities and derivative
trading.[1]. Though a number of other exchanges exist, NSE and the Bombay Stock Exchange are the two most
significant stock exchanges in India and between them are responsible for the vast majority of share
transactions. The NSE's key index is the S&P CNX Nifty, known as the Nifty, an index of fifty major stocks
weighted by market capitalization.

NSE is mutually-owned by a set of leading financial institutions, banks, insurance companies and other
financial intermediaries in India but its ownership and management operate as separate entitior ]. There are at
least 2 foreign investors NYSE Euro next and Goldman Sachs who have taken a stake in the NSE ] As of 2006,
the NSE VSAT terminals, 2799 in total, cover more than 1500 cities across India ]. In October 2007, the equity
market capitalization of the companies listed on the NSE was US$ 1.46 trillion, making it the second largest
stock exchange in South Asia. NSE is the third largest Stock Exchange in the world in terms of the number of
trades in equities. It is the second fastest growing stock exchange in the world with a recorded growth of
16.6%.

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INTRODUCTION TO BROKING HOUSE AGENCIES IN INDIA

INDIABULL
India bulls Group is one of the top business houses in the country with business interests in Real
Estate, Infrastructure, Financial Services, Retail, Multiplex and Power sectors. India bulls Group
companies are listed in Indian and overseas financial markets. The Net worth of the Group exceeds
USD 2 billion. India bulls has been conferred the status of a “Business Super brand” by
TheBrandCouncil,SuperbrandsIndia.

India bulls Financial Services is an integrated financial services powerhouse providing Consumer
Finance, Housing Finance, Commercial Loans, Life Insurance, Asset Management and Advisory
services. India bulls Financial Services Ltd is amongst 68 companies constituting MSCI -
MorganStanley India Index. India bulls Financial is also part of CLSA’s model portfolio of 30 Best
Compnies in Asia. Indiabulls Financial Services signed a joint venture agreement with Sogecap, the
insurance arm of Society General (SocGen) for its upcoming life insurance venture. India bulls
Financial Services in partnership with MMTC Limited, the largest commodity trading company in India,
is setting up India’s 4th Multi-Commodities Exchange.

Indiabulls Real Estate Limited is India’s third largest property company with development projects
spread across residential projects, commercial offices, hotels, malls, and Special Economic Zones
(SEZs) infrastructure development

RELIGARE

Religare is a diversified financial services group of India offering a multitude of investment options.The
diverse bouquet of financial services which Religare offers can be broadly clubbed across three key verticals
- Retail, Institutional and Wealth spectrums. The services extend from asset management, Life Insurance,
wealth management to equity broking, commodity broking, investment banking, lending services, private equity
and venture capital. Religare has also ventured into the alternative investments sphere through its holistic arts
initiative and Film fund. With a view to expand, diversify and introduce offerings benchmarked against global
best practices, Religare operates in the life insurance space under 'Aegon Religare Life Insurance Company
Limited’ and wealth management under the brand name 'Religare Macquarie Private Wealth'.

Religare has a pan India presence, 1837* locations across 498* cities and towns. It also currently operates
from nine international locations following its acquisition of London's brokerage & investment firm, Hichens,
Harrison & Co. plc. (Now Religare Hichens, Harrison Plc).

The vision is to build Religare as a globally trusted brand in the financial services domain and present it as the
'Investment Gateway of India'. All employees of the group guided by an experienced and professional
management team are committed to providing financial care, backed by the core values of diligence,
innovation, ambition and passion

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INDIA INFOLINE

The India Infoline group, comprising the holding company, India Infoline Limited and its wholly-
owned subsidiaries, straddle the entire financial services space with offerings ranging from
Equity research, Equities and derivatives trading, Commodities trading, Portfolio Management
Services, Mutual Funds, Life Insurance, Fixed deposits, GoI bonds and other small savings
instruments to loan products and Investment banking.

The company has a network of 976 business locations (branches and sub-brokers) spread
across 365 cities and towns. It has more than 800,000 customers.

India Infoline Limited is listed on both the leading stock exchanges in India, viz. the Stock
Exchange, Mumbai (BSE) and the National Stock Exchange (NSE) and is also a member of both
the exchanges. It is engaged in the businesses of Equities broking, Wealth Advisory Services
and Portfolio Management Services. It offers broking services in the Cash and Derivatives
segments of the NSE as well as the Cash segment of the BSE. It is registered with NSDL as well
as CDSL as a depository participant, providing a one-stop solution for clients trading in the
equities market. It has recently launched its Investment banking and Institutional Broking
business.

ADROIT
Adroit Financial Services Pvt. Ltd. (Popularly known as “ADROIT”) was incorporated on 6 th April, 1994
to provide financial services, share-broking services and management consultancy services.

Today, Adroit is the member of NSE & BSE in capital market segment, member of the leading
commodity exchanges of India (MCX and NCDEX), Depository Participant (D.P.) of National Securities
Depository Ltd. (NSDL), Central Depository Services Limited (CDSL) and Currency member of MCX
and NSE. The Company operates from its head office at 13, Commercial Complex, Karkardooma, 6th
Floor, Parmesh Tower, Delhi-110092, a beautiful spacious location with all the ultra modern facilities
and utilities. Adroit is currently having more than 140 branch offices well spread all over Delhi/New
Delhi, its adjoining cities and other major cities in India. All the branch offices are well equipped with
NSE Trading terminals, trained customer support personnel and other infrastructures.

ABOUT SMC GLOBAL SECURITIES LTD

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HISTORY OF SMC GLOBAL
Mr. Subhash Chand Aggarwal and Mr. Mahesh Chand
Gupta are the visionaries who planted the sapling of the
“Kalpavriksha” called SMC. To shape their vision into a
   
reality they watered the sapling with their principles of
transparency, honesty & integrity and nourished it with their
rock solid commitment for excellence.
     
Professionally both are chartered accountants, with a rich
experience of more than 20 years in the capital market.
Their exceptional leadership skills, outstanding commitment
   
and disciplined style of working have fostered SMC into a
financial hub, justifying the words that “the future belongs to
those who believe in the beauty of their dreams”.
Mr. Subhash C. Aggarwal       Mr. Mahesh C. Gupta

OUR VISION
 
To be a global major in providing complete investment solutions, with relentless focus on investor care,
through superior efficiency and complete transparency.
 
OUR APPROACH
 
VALUE FOR INVESTOR’S TRUST: SMC values the trust reposed in by the clients and is committed to
uphold it at all cost.
INTEGRITY AND HONESTY: Integrity, honesty and transparency are the underlying principles in all our
dealings.
PERSONALISZED ATTENTION: The most valued asset is our relationship with the clients, which has been
built over years by giving personalized attention.
NETWORK WHICH WORKS:SMC has a vast network extending to 375+ cities/towns ensuring easy
accessibility, convenience and hassle free trading experience
RESEARCH BASED ADVISORY SERVICES: SMC offers proactive and timely world class research based
advice and guidance to its clients to enable them to take informed decisions.

OUR PRODUCT & SERVICES

 
BROKING

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Equities, Derivatives, Currency, Commodities, Online Trading, Commodities trading in international market
through DGCX.
INVESTMENT BANKING
IPOs, Follow on offers, M&A, Private equity, Debt syndication, ESOP, valuation, etc.
DISTRIBUTION OF FINANCIAL PRODUCTS
Insurance broking for life and Non-Life products, Distribution of IPOs and Mutual Funds (with web based
capabilities) Mobilization of company fixed deposits and non convertible debentures, Distribution of bond
products- Capital gain/tax saving bonds, Govt. of India 8% taxable bonds, etc.
DEPOSITORY AND CLEARING SERVICES
Depository Services for shares and commodities, Clearing Services in NSE (F&O, Currency), BSE (F&O,
Currency) MCX (Commodities, Currency) and DGCX.
WEALTH MANAGEMENT
Wealth Advisory & Arbitrage Management for HNIs and Corporate.
NRI AND INSTITUTIONAL DESK
Dedicated team for NRI and Institutional Desk.

ACHIEVEMENT OF SMC GLOBAL

 ISO 9001:2000 certified DP for both shares and commodities
 4th largest broking house of India in terms of trading terminals (Source: Dun and Bradstreet,

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 2008)
 5th largest sub-broker network in the country (Source: Dun and Bradstreet, 2007)
 2nd largest distributors of IPO in Retail. (Source: Prime Data Rankings)
 Awarded the Fastest Growing Retail Distribution Network (Source: Business Sphere, 2008)
 Awarded the Major Volume Driver by BSE for the Third year in a row i.e. 2006-07, 2005-06 and
2004-05 (Awarded to top 10 Brokers)
 Nominated among the top 3, in the CNBC Optimix Financial Services Award 2008 under the
"National Level Retail Category".
 One of the first financial firms in India to expand operations in the lucrative gulf market, by
acquiring valuable license for trading and clearing with Dubai gold and commodities exchange (DGCX)
 Amongst a Elite group of brokers having proprietary desk for doing risk-free arbitrage in commodities
 First trade on DGCX for silver and First currency trade for rupee-dollar

MEMBER SHIP & REGISTRATION

 Member of NSE, BSE, F&O, NCDEX, MCX, MCX-SX, NMCE, DGCX and Spot Exchanges of MCX
(NSEL)
 Clearing Member in NSE (F&O, Currency), BSE(F&O, Currency), MCX (Commodities), MCX-SX,
NCDEX & DGCX
 Depository Participant for both shares & Commodities with NSDL & CDSL
 Category 1 SEBI approved Merchant Banker
 Corporate Insurance Broker - Life & general (Registered with IRDA)
 Distributors of IPO’s, Mutual Funds (Registered with AMFI)
 Portfolio Management Services (PMS) registered with SEBI
 Non Banking Financial Company (NBFC) registered with RBI
 Association with London based ICON Capital, registered under FSA & NSA (London)

FACTS & FIGURES

 Commanding the faith of more than 5,50, 000 satisfied investors
 More than 6067 trading terminals of NSE, BSE, NCDEX NMCE, MCX and MCX-SX installed
 Highly dedicated workforce of 4000+ employees, 7500 financial advisors in SMC network
 Strong presence in the business with a rich experience of over 20 years
 Commanding more than 3% of the total market share in the Indian equities and derivatives market,
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 over 4% in the Indian commodities market and more than 10% in Dubai gold and commodities exchange
 Handling more than 3,50,000 trades per day
 Taking care of over 1,65,000 DP clients
 Dedicated arbitrage wing of more than 350 arbitragers, doing risk-free arbitrage between capital
market & F&O in both equity and commodity markets
 Equipped with hi-tech in-house Research wing and technological resources providing complete
research solutions
 Fast, Transparent and easy to use Online Internet Trading Platform
 Special advisory services to HNIs and Corporates
 Clearing member to 134 trading members in NSE F&O, BSE F&O, NCDEX. MCX and DGCX

FUNCTION OF SMC GLOBAL

Customer Satisfaction, Value and Loyalty Practice:

The richness of Customer Satisfaction Program is in its intellectual foundation in terms of the underlying
model, data quality,and analytical approaches. A truly valuable Customer Satisfaction Program must be
designed to provide actionable information in a timely manner. Its conclusions must be reliable, withstanding

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tests of creditability and common sense. SMC Global has invested significant resources in each of these areas
to address client’s unique set of requirements whenever our clients enter into this stock market.

Brand:
We have developed a series of market metrics from share of mind to brand leaderships. This helps
clients develop a brand monitor and develop strategies to make their brands dominant in the marketplace.

Employee Equity System:

At SMC Global, this system has been built up with conscious efforts to help clients improve business
performance by measuring ‘Employee Equity’ and using that measurement to provide information to use in
developing strategies and making decisions that positively impact an organization’s success. Employee Equity
is the coactive value of the employees as defined by their engagement in their work and their commitment to
the organization as a place to work.

Loyalty:
We recognize that customer satisfaction does not necessarily enhance customer loyalty. A variety of
hypothesis have been advanced to address this disconnect, but it remains the case that brand image, value-
price perceptions and problem resolution processes and share of wallet. That Loyalty model incorporates these
constructs and works on a road map for the clients.

Learning events from SMC Global :

There are a lot of learning events from market. How can we handle other person or impress. Whatever I
was gain theoretical knowledge till 2nd semester that theoretical knowledge converted in to practical
knowledge.
SMC Global organizes thought-provoking seminars and learning events on an annual basis. Some of
the seminars that we have already conducted are briefly described below:
“Customers and Winning ways” The winning way to win customers were discussed by eminent speakers.
Cricket is a popular game in India and winning in this game is crucial too Indians. There is a sentimental value
attached to this “Winning” Harsha Bhogle, who is an eminent personality associated with game and is also a
corporate teacher, discussed different ways of wining a game under different circumstances and the method of
applying these techniques in the corporate world.

Our Technology Edge:

Business of our clients is getting more dynamic and demanding.SMC Global is geared to meet client
delivery expectations through cutting edge technology. Our Global Technology Centre at Delhi is capable of
proving report automation services which ensure that the voice of customer reaches the client in real time.

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TERMS & CONDITIONS
This document contains important information regarding the terms and conditions which apply to your account
with SMC Global Securities Ltd. (herein after referred to as SMC Global), Member of National Stock
Exchange of India Ltd. registered with the Securities & Exchange Board of India (“SEBI”) as a stock broker
with SEBI

The Client agrees that all investment and disinvestment decisions are based on the Client's own evaluation of
financial circumstances and investment objectives. This extends to any decisions made by the Client on the
basis of any information that may be made available on the web site of SMC. The Client will not hold nor seek
to hold SMC or any of its officers, directors, employees, agents, subsidiaries, affiliates or business associates
liable for any trading losses, cost of damage incurred by the Client consequent upon relying on investment
information, research opinions or advice or any other material/information whatsoever on the web site,
literature, brochure issued by SMC or any other agency

DEMAT ACCOUNT

The client agrees to open, maintain and operate a valid demat account with the depository participant
designated by SMC.For demat account different document are required.
1) Pan card photo copy
2) 2 passport size photo
3) One address proof (Voter ID,DL,Telebill, Rashancard)
4) One cheque of any bank.

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SECURITY CODE(S), SECURITY PRECAUTION AND PASSWORD

SMC will provide the client with a username, a trading password and customer user identification number and
Telephone personal identification number (T-Pin Number) or other identification or security code (by whatever
name called) which enable him to avail of the facilities of Online Trading through SMC’s web site over the
telephone or in any such other manner as may be permitted by SMC for availing of the services

MARGIN

The Client agrees and undertakes to immediately deposit with SMC such cash, securities or other acceptable
security, which SMC may require as margin. The Client agrees that SMC shall be entitled to require the Client
to deposit with SMC a higher margin than that prescribed by the Exchange. SMC shall also be entitled to
require the Client to keep permanently with SMC a margin of a value specified by SMC so long as the Client
desires to avail of the ONLINE TRADING Service of SMC.

ORDERS

All orders for purchase, sale or other dealings in securities and other instructions routed through the
SMC’s Online Trading System via the Client’s Username shall be deemed to have been given by the
Client.

FEES AND BROKERAGE

The Client agrees to pay to SMC brokerage, commission, fees, service tax and other taxes and transaction
expenses as they exist from time to time and as they apply to the Client’s account and transactions, and the
services that he receives from SMC.

A schedule of brokerage, fees and commissions, applicable service and other taxes and other transaction
expenses shall be provided by SMC to the Client from time to time upon request by the Client.

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GROWTH OF COMPANY
THE GROWTH STORY

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 CONCLUSION

In this study, we tried to examine the seasonality of stock market in India. We considered the S&P CNX Nifty
as the representative of stock market in India and tested whether seasonality are present in Nifty and Nifty
Junior returns using daily and monthly data sets. The study found that daily and monthly seasonality are
present in Nifty and Nifty Junior returns. The analysis of stock market seasonality using daily data, we found
Friday Effect in Nifty returns while Nifty Junior returns were statistically significant on Friday, Monday and
Wednesday. In case of monthly analysis of returns, the study found that Nifty returns were statistically
significant in July, September, December and January. In case of Nifty Junior, June and December months
were statistically significant. The results established that the Indian stock market is not efficient and investors
can improve their returns by timing their investment.

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 RECOMMENDATIONS
Based on finding and analysis of data, I recommend the following suggestion.

:
 The communication system should be improved and the initial initiative should come from SMC.

 The service quality should be improved by:SMC. .

 No distinction should be there between small and big clients, as it should be remembered that small
business will account for greater volume of transaction.

 The company should shrug-off its traditional outlook and modernize with time keeping pace with the
industry.

 Company should honors and loyal toward services

 Company should be addressed immediately and do further implement of complaint fast.

 Commitment should be up to the mark.

 Behaviors of staff should be politeness and courtesy shown by the customer executive.

 Company should offer better quality of service.

 Problems should be solved in less time.

 Better customer relation should be made.

 Company should provide more facility to give better service.

 Customer Relationship Management should be in better way.

 There should be maximum number of branches.

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 LIMITATIONS

The survey conduct has its own limitations.

 Lack of SMC branch in rural area .

 Lots of shifting cases wrong address, Incomplete address, taken phone connection to the name of
other not available of respondent on that time ,lock out not fully aware of area create lot of difficult to
take the interview of certain address provides by the company.

 Lack of proper advertisement over the market because many client was not aware from SMC Global.

 Some companies are opening new demat account without any cost. It is affected new client to take
interest in SMC global.

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