Professional Documents
Culture Documents
FLOW OF PRESENTATION
Introduction to conflict
Reasons for conflict
Types of conflict
Organizational conflict management
Conflict management styles
Changing views of conflict
Conclusion
CONFLICT
Conflict is a natural disagreement
between two or more people.
It is a process in which one party ( or
person ) perceives that its interests
are being opposed or negatively
affected by the other party.
It exists when one or more parties
believe that the behavior of the other
prevents them from achieving their
goals.
REASONS FOR
CONFLICT
Reasons for conflict
Law of individual differences.
Limited resources.
Difference in perception.
Different values.
Varied beliefs.
Cultural differences.
Job design
Incompatible needs.
Types of Conflict
Intrapersonal conflicts
Approach - Approach Conflict - Here, the individual
must decide between two positive choices, such as
hiring one of two well-qualified candidates to fill a
vacant position.
Avoidance - Avoidance Conflict – Here, the choice is
between two negative alternatives, such as whether
to lay off workers or declare bankruptcy.
Approach - Avoidance Conflict - Each choice has
positive as well as negative characteristics. For
example, a financial manager might have to decide
between a high-risk, high-return investment and a
low-risk, low-return investment.
Interpersonal conflict
Occurs when two or more
individuals perceive that
their goals, attitudes,
behaviour etc are in
opposition.
Intra group conflicts
Occurs between the
members of a same group
that results in the groups
effectiveness.
Inter-group conflict
Refers to the disputes,
disagreements, opposition
between different teams,
groups etc.
CONSTRUCTIVE CONFLICT
Compromising
Avoiding Accommodating