Distributor

Handbook

Revised 8.03.10 – This document supersedes all previous editions.

 Table of Contents

Letter to the Distributor……………………………………………………………………………………………….3

Distributor Responsibilities……………………………………………………………………………………….…4

Instructions for Filling out Applications

Single Payment Distributor…………………………………………………………………………..…5

Single Payment User………………………………………………………………………………………6

Single Payment Business………………………………………………………………………………..7

Financing Distributor……………………………………………………………………………………..9

Financing Business……………………………………………………………………...................11

Financing User…………………………………………………………………………………………….13

Tokurei (Good Samaritan).…………………………………………………………...................16

Enagic Financing………………………………………………………………………………………………………18

Commissions……………………………………………………………………………………………………………20

Processing……………………………………………………………………………………………………………….23

Outbound………………………………………………………………………………………………………………..24

Special Points (SP)……………………………………………………………………………………………………25

General Information………………………………………………………………………………………………….26

UKON XB…………………………………………………………………………………………………………………27

Troubleshooting………………………………………………………………………………….......................28

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 Letter to the New Distributor

Congratulations and welcome to Enagic USA, Inc.! You have made the first step towards
success. This booklet contains detailed information regarding the application procedure, as
well as answers to general questions that you may have. Please utilize this booklet not only
when conducting your own business, but as a tool to train your team. Remember, the more
you know, the more you grow! Should you have any further questions regarding something
not covered in this booklet, there are a few steps that need to be taken before contacting the
company. First, you need to call your up line, or your up lines up line (your 6A would be
best). Second, you need to check our website as we have many updates, and other general
information there. Third, you can call the company to get any assistance that you may need
after exhausting the first two options. Keep in mind that you have entered into a
preexisting team. You may feel as though you are alone at times, but that is when you need
to reach out most and get connected. You are not alone! There are hundreds, if not
thousands, of people in your group willing and ready to lend a hand to help you build your
own team and business.

**Please be sure to read this booklet in its entirety before submitting any applications to
prevent any issues**

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 Distributor Responsibilities

As a distributor you have many responsibilities that are vital not only to your success, but are
important in ensuring all interactions with the company are as productive as possible. It is
very important to understand that you are not working for Enagic USA, or vice versa, but are
your own entity. The role of Enagic USA is simply to fulfill the orders that are produced
through your hard work, as well as to provide a foundation and general rules to ensure order
amongst all of the “business” owners. In order to ensure optimal success please be sure to
fully understand and be prepared to fulfill your responsibilities.

Distributor responsibilities are as follows:

1. Fully educate yourself regarding the machines, health information, commissions,
complete order processing, and general business practices.
2. Being responsible for training and fully educating all distributors in your downline in
order to make them fully self-sufficient.
3. All questions should be answered within the group. The company should only be used as
a last resort. More difficult questions should be directed towards your 6A’s. No one
should be told to call the company.
4. Do not make any health, monetary, or false claims. If you have knowledge of anyone
making the above claims, please contact the company immediately.
5. No money is allowed to be exchanged in dealing with the water under any circumstances.
That includes donations, as well as selling the water.
6. Read, fully understand, and abide by the company’s Policies and Procedures.
7. Run your distributorship in an ethical manner.

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 Instructions for filling out the Application

Purchasing as a Distributor with a Single Payment

When filling out an application as a new distributor you need to completely fill out and
submit the Distributor Agreement and Product Order Form, as well as the Return Policy, and
W-9.
The Distributor Agreement and Product Order Form as well as all other forms can be
accessed on our website by going to www.enagic.com. You will need your distributor ID
number as well as your personalized password in order to access the files.

General Information

You can click on the link above to access the Distributor Agreement and Product Order
Form as an Adobe Acrobat file, and fill out every section that allows for typing before
printing. By doing it this way, it ensures that your application will be filled out in its
entirety, and without mistakes. Please fill out all pages of the application using this
method.

Make sure NOT TO FORGET TO SIGN IT and HAVE YOUR SPONSOR SIGN IT AS WELL
before submitting it to the company for processing.

Having the “Sponsor Information” section filled out is very important, and will be needed
to ensure your application is complete. You need to have your sponsor’s name,
telephone number, and distributor ID number filled in.

Be sure to specify which machine is being purchased in the “Item Ordered” section.

Check the “Single Payment” box

Please input the total cost that the buyer is paying. Remember that taxes are only paid
in places where there is an office (Los Angeles, Hawaii, Chicago, Texas, South Dakota,
and New York).* Otherwise, the prices will be as stated on the “Product Price List”
form.

There can only be one name listed as the applicant. If more than one name is listed,
this may hold up the processing of your application. An example of this is a case where
a husband and wife want to be distributors and they write both names on the application.
That application will not be processed because we would need only one person as the
applicant, one signature on the return policy, and one social security number.

Please note that a driver’s license number as well as a date of birth must be placed on
the order form in order for the buyer to be a valid distributor.

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Specific Information and Explanations

Credit Card Information: This section is to be filled out by the card holder. It must
include the card holders name and signature if different than the applicant. It also must
contain the three digit CVV number and expiration date. This information must be
complete to process the application.

Alternate Pick Up: This section is to be filled out only when someone other than the
buyer is going to pick up the machine. Anyone can pick up the machine in the
buyers place in the event of a full payment. However, only the buyer can
pick up their own machine when financing.

The Return Policy needs to be signed by the applicant in the designated areas to ensure
full understanding of the policies.

The W-9 needs to be filled out with the buyers name, address, social security number,
signature, and date. The SSN is very important. Without it the buyer cannot be
processed as a distributor.

*Payments accepted consist of Cash, Money Order, Cashiers Check, and Credit Card, and
Check (with a credit card number as backup)

Purchasing as a User with a Single Payment

When filling out and submitting an application for a User, the Product Order Form and Return
Policy need to be filled out. A User is someone that would like to purchase a machine only
and does not care about doing the business side.
The Distributor Agreement and Product Order Form as well as all other forms can be
accessed on our website by going to www.enagic.com. You will need your distributor ID
number as well as your personalized password in order to access the files.

General Information

You can click on the link above to access the Distributor Agreement and Product Order
Form as an Adobe Acrobat file, and fill out every section that allows for typing before
printing. By doing it this way, it ensures that your application will be filled out in its
entirety, and without mistakes. Please fill out all pages of the application using this
method.

Make sure NOT TO FORGET TO SIGN IT and HAVE YOUR SPONSOR SIGN IT AS WELL
before submitting it to the company for processing.

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Having the “Sponsor Information” section filled out is very important, and will be needed
to ensure your application is complete. You need to have your sponsor’s name,
telephone number, and distributor ID number filled in.

Be sure to specify which machine is being purchased in the “Item Ordered” section.

Check the “Single Payment” box

Please input the total cost that the buyer is paying. Remember that taxes are only paid
in places where there is an office (Los Angeles, Hawaii, Chicago, Texas, South Dakota,
and New York).* Otherwise, the prices will be as stated on the “Product Price List”
form.

There can only be one name listed as the applicant. If more than one name is listed,
this may hold up the processing of your application. An example of this is a case where
a husband and wife want to be distributors and they write both names on the application.
That application will not be processed because we would need only one person as the
applicant, and one signature on the return policy.

Please note that a driver’s license number as well as a date of birth must be placed on
the order form in order for the buyer to be a valid distributor.

Specific Information and Explanations

Credit Card Information: This section is to be filled out by the card holder. It must
include the card holders name and signature if different than the applicant. It also must
contain the three digit CVV number and expiration date. This information must be
complete to process the application.

Alternate Pick Up: This section is to be filled out only when someone other than the
buyer is going to pick up the machine. Anyone can pick up the machine in the
buyers place.

The Return Policy needs to be signed by the applicant in the designated areas to ensure
full understanding of the policies.

The W-9 does not need to be filled out for a buyer that only wants to be a User and not
a Distributor.

*Payments accepted consist of Cash, Money Order, Cashiers Check, and Credit Card, and
Check (with a credit card number as backup)

Purchasing as a Business with a Single Payment

To purchase a machine as a business with a full payment, the Distributor Agreement and

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Product Order Form, Return Policy, and W-9 must be submitted. However, in submitting an
order as a business, one needs to also submit the Articles of Incorporation for their company
in order for the business to be verified. The documentation needs to show the owners
name, and the company must be active.
The Distributor Agreement and Product Order Form as well as all other forms can be
accessed on our website by going to www.enagic.com. You will need your distributor ID
number as well as your personalized password in order to access the files.

General Information

You can click on the link above to access the Distributor Agreement and Product Order
Form as an Adobe Acrobat file, and fill out every section that allows for typing before
printing. By doing it this way, it ensures that your application will be filled out in its
entirety, and without mistakes. Please fill out all pages of the application using this
method.

Make sure NOT TO FORGET TO SIGN IT and HAVE YOUR SPONSOR SIGN IT AS WELL
before submitting it to the company for processing.

Having the “Sponsor Information” section filled out is very important, and will be needed
to ensure your application is complete. You need to have your sponsor’s name,
telephone number, and distributor ID number filled in.

Be sure to specify which machine is being purchased in the “Item Ordered” section.

Check the “Single Payment” box

Please input the total cost that the buyer is paying. Remember that taxes are only paid
in places where there is an office (Los Angeles, Hawaii, Chicago, Texas, South Dakota,
and New York).* Otherwise, the prices will be as stated on the “Product Price List”
form.

There can only be one name listed as the applicant. If more than one name is listed,
this may hold up the processing of your application. An example of this is a case where
a husband and wife want to be distributors and they write both names on the application.
That application will not be processed because we would need only one person as the
applicant, one signature on the return policy, and one social security number.

Specific Information and Explanations

Credit Card Information: This section is to be filled out by the card holder. It must
include the card holders name and signature if different than the applicant. It also must
contain the three digit CVV number and expiration date. This information must be
complete to process the application.

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Alternate Pick Up: This section is to be filled out only when someone other than the
buyer is going to pick up the machine. Anyone can pick up the machine in the
buyers place in the event of a full payment. However, only the buyer can
pick up their own machine when financing.

The Return Policy needs to be signed by the applicant in the designated areas to ensure
full understanding of the policies.

The W-9 needs to be filled out with the buyer’s name, address, tax ID number (EIN),
signature, and date. The EIN is very important. Without it the buyer cannot be
processed as a distributor.

*Payments accepted consist of Cash, Money Order, Cashiers Check, and Credit Card, and
Check (with a credit card number as backup)

Purchasing as a Distributor with Enagic Financing

Enagic allows buyers to finance their machine in cases where a full payment cannot be made.
Generally what is needed is a small down payment, and the financing application with the
buyer agreeing to the monthly payments that must be made until the machine has been paid
in full. In addition, the Distributor Agreement and Product Order Form, Return Policy, and
W-9 must be submitted.
The Distributor Agreement and Product Order Form as well as all other forms can be
accessed on our website by going to www.enagic.com. You will need your distributor ID
number as well as your personalized password in order to access the files. You cannot sell
your machine if your payment is not finished.

General Information

You can click on the link above to access the Distributor Agreement and Product Order
Form as an Adobe Acrobat file, and fill out every section that allows for typing before
printing. By doing it this way, it ensures that your application will be filled out in its
entirety, and without mistakes. Please fill out all pages of the application using this
method.

Make sure NOT TO FORGET TO SIGN IT and HAVE YOUR SPONSOR SIGN IT AS WELL
before submitting it to the company for processing.

Having the “Sponsor Information” section filled out is very important, and will be needed
to ensure your application is complete. You need to have your sponsor’s name,
telephone number, and distributor ID number filled in.

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Be sure to specify which machine is being purchased in the “Item Ordered” section.

If you fail to make a monthly payment, Enagic may offset the payment amount from
your commission.

Check the “Single Payment” box

Please input the total cost that the buyer is paying. Remember that taxes are only paid
in places where there is an office (Los Angeles, Hawaii, Chicago, Texas, South Dakota,
and New York).* Otherwise, the prices will be as stated on the “Product Price List”
form.

There can only be one name listed as the applicant. If more than one name is listed,
this may hold up the processing of your application. An example of this is a case where
a husband and wife want to be distributors and they write both names on the application.
That application will not be processed because we would need only one person as the
applicant, one signature on the return policy, and one social security number.

Please note that a driver’s license number as well as a date of birth must be placed on
the order form in order for the buyer to be a valid distributor.

Understanding the Enagic Payment – Automatic Payment Application

Please understand that a person can only finance one machine at a time through Enagic
Financing. One must wait until the payments have been paid in full before financing
another machine. That includes someone that is attempting to become an alternate
payer for someone else.

If you are filling out the financing form to apply for financing for yourself, please fill out
the Applicant Information section. If you are simply agreeing to pay someone’s
monthly payments for them, please fill out the Alternate Payer Information section.
Please note that even in the event that there is an alternate payer, both the Applicant
Information and Alternate Payer Information sections must be filled out to completion.

Please be sure to specify the monthly payment amount based on what is written on the
Enagic Payment System Chart (which can be found on the website). Also, specify the
number of payments that will need to be made to complete the financing.

Please specify a withdrawal date. You can choose from either the 1st or 15th of every
month. You are required to choose a start date to become effective the month
following your purchase date. We ask that you choose either the 1st or the 15th of the
following month, so that payment withdrawals may be recognized. (For example, if
you purchase your machine on March 18th and chose the 1st as your payment date, your
first payment will become effective April 1st.)

In terms of payment, please fill out either the credit card information, or bank account

- 10 -
 information. A backup payment is necessary in the event that the primary payment
cannot be obtained. Please be sure to attach a voided check if you are using a checking
account for your monthly payments.

Please read the “Notice to Applicants” section to ensure full understanding before
signing the financing form.

Specific Information and Explanations

Credit Card Information: This section is to be filled out by the card holder. It must
include the card holders name and signature if different than the applicant. It also must
contain the three digit CVV number and expiration date. This information must be
complete to process the application.

Alternate Pick Up: This section is to be filled out only when someone other than the
buyer is going to pick up the machine. Anyone can pick up the machine in the
buyers place in the event of a full payment. However, only the buyer can
pick up their own machine when financing.

The Return Policy needs to be signed by the applicant in the designated areas to ensure
full understanding of the policies.

The W-9 needs to be filled out with the buyers name, address, social security number,
signature, and date. The SSN is very important. Without it the buyer cannot be
processed as a distributor.

*Payments accepted consist of Cash, Money Order, Cashiers Check, and Credit Card, and
Check (with a credit card number as backup)

Purchasing as a Business with Enagic Financing

Enagic allows buyers to finance their machine in cases where a full payment cannot be made.
Generally what is needed is a small down payment, and the financing application with the
buyer agreeing to the monthly payments that must be made until the machine has been paid
in full. In addition to that, the Distributor Agreement and Product Order Form, Return Policy,
and W-9 must be submitted. However, in submitting an order as a business, one needs to
also submit the Articles of Incorporation for their company in order for the business to be
verified. The documentation needs to show the owners name, and the company must be
active.
The Distributor Agreement and Product Order Form as well as all other forms can be
accessed on our website by going to www.enagic.com. You will need your distributor ID

- 11 -
number as well as your personalized password in order to access the files. You cannot sell
your machine if your payment is not finished.

General Information

You can click on the link above to access the Distributor Agreement and Product Order
Form as an Adobe Acrobat file, and fill out every section that allows for typing before
printing. By doing it this way, it ensures that your application will be filled out in its
entirety, and without mistakes. Please fill out all pages of the application using this
method.

Make sure NOT TO FORGET TO SIGN IT and HAVE YOUR SPONSOR SIGN IT AS WELL
before submitting it to the company for processing.

Having the “Sponsor Information” section filled out is very important, and will be needed
to ensure your application is complete. You need to have your sponsor’s name,
telephone number, and distributor ID number filled in.

Be sure to specify which machine is being purchased in the “Item Ordered” section.

Check the “Enagic Payment” box

Please input the total cost that the buyer is paying. Remember that taxes are only paid
in places where there is an office (Los Angeles, Hawaii, Chicago, Texas, South Dakota,
and New York).* Otherwise, the prices will be as stated on the “Product Price List”
form.

There can only be one name listed as the applicant. If more than one name is listed,
this may hold up the processing of your application. An example of this is a case where
a husband and wife want to be distributors and they write both names on the application.
That application will not be processed because we would need only one person as the
applicant, one signature on the return policy, and one social security number.

The name of the owner on the Articles of Incorporation, or SS-4 forms must match the
name written on the financing form.

Please note that a driver’s license number as well as a date of birth must be placed on
the order form in order for the buyer to be a valid distributor.

Understanding the Enagic Payment – Automatic Payment Application

Please understand that a company can only finance one machine at a time through
Enagic Financing. One must wait until the payments have been paid in full before
financing another machine.

Please fill out the Business Contact Information section to completion, being careful not
to leave any applicable sections blank.

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Please completely fill out the Business and Credit Information section to completion.

Please be sure to specify the monthly payment amount based on what is written on the
Enagic Payment System Chart (which can be found on the website). Also, specify the
number of payments that will need to be made to complete the financing.

Please specify a withdrawal date. You can choose from either the 1st or 15th of every
month. You are required to choose a start date to become effective the month
following your purchase date. We ask that you choose either the 1st or the 15th of the
following month, so that payment withdrawals may be recognized. (For example, if
you purchase your machine on March 18th and chose the 1st as your payment date, your
first payment will become effective April 1st.)

Please have at least two of the three requested references filled out.

If your company has ever filed for bankruptcy please state so. If you or your company
has ever had a former name, please state so as well.

Please read the “Notice to Applicants” section to ensure full understanding before
signing the financing form.

Specific Information and Explanations

Credit Card Information: This section is to be filled out by the card holder. It must
include the card holders name and signature if different than the applicant. It also must
contain the three digit CVV number and expiration date. This information must be
complete to process the application.

Alternate Pick Up: This section is to be filled out only when someone other than the
buyer is going to pick up the machine. Anyone can pick up the machine in the
buyers place in the event of a full payment. However, only the buyer can
pick up their own machine when financing.

The Return Policy needs to be signed by the applicant in the designated areas to ensure
full understanding of the policies.

The W-9 needs to be filled out with the buyer’s name, address, tax ID number (EIN),
signature, and date. The EIN is very important. Without it the buyer cannot be
processed as a distributor.

*Payments accepted consist of Cash, Money Order, Cashiers Check, and Credit Card, and
Check (with a credit card number as backup)

Purchasing as a User with Enagic Financing

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Enagic allows buyers to finance their machine in cases where a full payment cannot be made.
Generally what is needed is a small down payment, and the financing application with the
buyer agreeing to the monthly payments that must be made until the machine has been paid
in full. In addition to that, the Product Order Form, and Return Policy must be submitted.
The Product Order Form as well as all other forms can be accessed on our website by going
to www.enagic.com. You will need your distributor ID number as well as your personalized
password in order to access the files. You cannot sell your machine if your payment is not
finished.

General Information

You can click on the link above to access the Distributor Agreement and Product Order
Form as an Adobe Acrobat file, and fill out every section that allows for typing before
printing. By doing it this way, it ensures that your application will be filled out in its
entirety, and without mistakes. Please fill out all pages of the application using this
method.

Make sure NOT TO FORGET TO SIGN IT and HAVE YOUR SPONSOR SIGN IT AS WELL
before submitting it to the company for processing.

Having the “Sponsor Information” section filled out is very important, and will be needed
to ensure your application is complete. You need to have your sponsor’s name,
telephone number, and distributor ID number filled in.

Be sure to specify which machine is being purchased in the “Item Ordered” section.

Check the “Enagic Payment” box

Please input the total cost that the buyer is paying. Remember that taxes are only paid
in places where there is an office (Los Angeles, Hawaii, Chicago, Texas, South Dakota,
and New York).* Otherwise, the prices will be as stated on the “Product Price List”
form.

There can only be one name listed as the applicant. If more than one name is listed,
this may hold up the processing of your application. An example of this is a case where
a husband and wife want to be distributors and they write both names on the application.
That application will not be processed because we would need only one person as the
applicant, and one signature on the return policy.

Understanding the Enagic Payment – Automatic Payment Application

Please understand that a person can only finance one machine at a time through Enagic
Financing. One must wait until the payments have been paid in full before financing

- 14 -
 another machine. That includes someone that is attempting to become an alternate
payer for someone else.

If you are filling out the financing form to apply for financing for yourself, please fill out
the Applicant Information section. If you are simply agreeing to pay someone’s
monthly payments for them, please fill out the Alternate Payer Information section.
Please note that even in the event that there is an alternate payer, both the Applicant
Information and Alternate Payer Information sections must be filled out to completion.

Please be sure to specify the monthly payment amount based on what is written on the
Enagic Payment System Chart (which can be found on the website). Also, specify the
number of payments that will need to be made to complete the financing.

Please specify a withdrawal date. You can choose from either the 1st or 15th of every
month. You are required to choose a start date to become effective the month
following your purchase date. We ask that you choose either the 1st or the 15th of the
following month, so that payment withdrawals may be recognized. (For example, if
you purchase your machine on March 18th and chose the 1st as your payment date, your
first payment will become effective April 1st.)

In terms of payment, please fill out either the credit card information, or bank account
information. Please be sure to attach a voided check if you are using a checking
account for your monthly payments.

Please read the Notice to Applicants section to ensure full understanding before signing
the financing form.

Specific Information and Explanations

Credit Card Information: This section is to be filled out by the card holder. It must
include the card holders name and signature if different than the applicant. It also must
contain the three digit CVV number and expiration date. This information must be
complete to process the application.

Alternate Pick Up: This section is to be filled out only when someone other than the
buyer is going to pick up the machine. Anyone can pick up the machine in the
buyers place in the event of a full payment. However, only the buyer can
pick up their own machine when financing.

The Return Policy needs to be signed by the applicant in the designated areas to ensure
full understanding of the policies.

The W-9 does not need to be filled out for a buyer that only wants to be a User and not
a Distributor.

- 15 -
*Payments accepted consist of Cash, Money Order, Cashiers Check, and Credit Card, and
Check (with a credit card number as backup)

Signing Up as a Tokurei (Good Samaritan)

A Tokurei (Good Samaritan) is someone who may be unable to purchase the machine, but
still would like to join the company and work as a distributor. That person will primarily
function as a “partial” distributor in that although they are able to go out and sell machines,
they will only receive partial commission. This will be explained in further detail below.

Understanding the Tokurei System

To sign up as a Tokurei, a person must submit their application (which should include the
Distributor Agreement and Product Order Form, Agreement of Special Payment Plan, a copy
of a drivers license*, Return Policy, and W-9), along with the application of someone that is
purchasing the machine either by full payment or Enagic Financing. The Tokurei will
sponsor the buyer, and therefore will start with one sale, or one 1A leg.

When signing up as a Tokurei, one needs to select which machine they are working
towards when filling out the application.

A Tokurei will not receive their machine until enough commission has been accumulated
to fully cover the cost of the machine**.

As a Tokurei, every time a sell is made within the 8 point structure, part of the
commission will be placed toward the Tokurei’s selected machine. For example, if a
Tokurei were to sell an SD501 machine as a full payment, where the normal commission
minus the SP bonus would be $235, that person would receive $160. The $75 that was
not paid would be saved and put towards the Tokurei’s machine.

A Tokurei can upgrade the machine that was initially chosen, but cannot downgrade.
For example, if one was to initially choose to work towards obtaining the SunUs machine,
and then decided that they wanted any higher level machine, then that would be alright.
However, if one was to choose the SD501 initially, and then decided that they wanted
any lower level machine, that would not be allowed under any circumstances.

SP will not be counted for the distributor while using the Tokurei plan.

Once it has been decided to use the Tokurei plan, a distributor may do Enagic Financing,
but only for those that chose the SD501 unit, and only for a 10 month period or less.
Other ways to complete the Tokurei plan are to either accumulate enough commission to
fully cover the total costs of the machine chosen, or pay the complete balance minus

- 16 -
 what has already been accumulated from commissions.

A person using the Tokurei plan will receive full commission minus the amount withheld
in the event of a machine sold and paid for in full. In the event of a sale using Enagic
Financing, no commission will be given until that sale has been pain in full.

If a distributor already has an account, he/she cannot sign up as a Tokurei for a second
or third account. Signing up as a Tokurei is only allowed for individuals signing up with
Enagic for the first time.

Customers who are under the Tokurei program are not allowed to sign as an alternate
payer for the monthly payments of someone who is financing. A Tokurei is also not
allowed to sign as an alternate payer for the down payment of someone who is
financing.

Any distributor under the Tokurei plan will not be allowed to purchase a second until the
Tokurei is paid off.

Distributors signing up using a business name are not allowed to sign up as a Tokurei.

If a distributor’s downline is a Tokurei, they will not receive any commission until after
the Tokurei has been completed.

Please fully read the Agreement of Special Payment Plan form.

Tokurei Commission Withheld by Machine

Sun Us $20
JR II $75
DXII $75
SD501 $75
Anespa $75
Super 501 $150

*A Passport, State ID, or Green Card can be used as well.

**Tax will be added if the machine is purchased in a state that has an Enagic office.

※ A $50 charge will be assessed for all applications not submitted correctly.

- 17 -
 Enagic Financing (ECS)

Common Questions
Q: Can I stop the automatic payment since I do not have the money to pay?
A: Once the contract has been signed and the automatic payment has been setup, the
payments must be made in accordance with the contract terms agreed upon.
Q: What do I do if a distributor passes away and still has payments left on their account?
A: In the event of someone passing away while still under financing with the company, a
family member must complete the payments for that person. The company must be
contacted and a name change on the account must be done. If there is no one able or
willing to take over payments, the machine must be returned to the company
immediately.
Q: Why was my account charged earlier than I expected?
A: In the event of a holiday falling on a scheduled payment date, the credit card will be
charged on that day. However, with a checking account, the payment will be deducted
on the previous business day.
Q: What do I do if I need to change my due date?
A: You are now allowed to have a backup payment date. The allotted dates are the 10th and
20th of each month. If your original payment date was the 1st of each month you may
choose the 10th or 20th as backup payment dates. If your original payment date was the
15th of each month you may choose the 20th as a backup date. You may only change
your due date if you contact the finance office 5 business days before your scheduled
payment is due.
Q: I have already signed up for financing but I would like to pay off my machine. How do I
do this?
A: After signing up for Enagic Financing, to pay off the balance you need to contact the ECS
department at (310)532-4262. You can pay off the machine over the phone with your
credit/debit card. You may also mail in a check as well.
Q: There is a late fee on my monthly statement. Why have I been charged this fee, and
how can I have it removed?
A: A late fee will show on your account when a monthly payment has been paid late, or

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 missed. Please understand that late fees will not be waived at any time for any reason.
Q: I have received a statement from Enagic, but my down payment was not reflected on it.
Why is that?
A: The amount shown on your statement only displays how much you have financed with us.
If you have any questions regarding this, please contact the sales office, or your direct
upline for more information.

General Information

You must be at least 18 years of age to apply for the Enagic Financing Program.

Please note that when financing, only the buyer may pick up their own machine.

A person can only finance one machine at a time through Enagic Financing. One must
wait until the payments have been paid in full before financing another machine. That
includes someone that is attempting to become an alternate payer for someone else.

The individual applying for financing is responsible for fully reading and understanding
the application as well as the terms and conditions.

No one is allowed to sign any documentation for anyone else. Doing so will result in the
freezing of your distributor account.

Please have your Distributor ID # ready when calling in to speak to the ECS department.

Please be sure to notify Enagic before your credit card expires, or in the event that it is
lost/stolen, to ensure that your account is updated and that no late fee is applied to your
account. Please note that we do not update this information automatically!

Notify the company if anything changes such as your address, telephone number, or
financial information (if financing)

If a check has been given to the Finance Department for a payment, please make sure
the check has been cashed.

Statements are only available upon request. They are not sent out automatically.

A voided check is needed when submitting an application that is applying for Enagic
Financing and paying with a bank account. If you do not receive checks from your
bank we will need a verification letter from your bank in order to prove that you have an
account with them. Currently we only accept checking accounts.

Only the customer whose name is on the account can receive information regarding said
account. If the account holder is unavailable, please submit a signed letter from the
account holder stating that you are eligible to receive information regarding their
account.

Please note that the Financing Department is not open on weekends. Office hours are
Monday – Friday from 9am – 6pm (PST).

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 General Commission Information

Common Questions
Q: How long will it take to get my commission check?
A: Commission checks are sent out 10 Business Days after the order has been processed.
However, since checks are issued daily, assuming you submit an application everyday, you
will receive a check everyday.
Q: How long after my downlines’ machine is paid off do I need to wait to receive my
commission check?
A: It takes approximately 4 weeks before the commission check is processed and issued after
a machine has been paid off.
Q: What do I have to do to get a check reissued?
A: You simply need to call and notify the commissions department. There is no fee if 13
days have passed and the check was not been cashed or deposited. However, you will be
charged $25 for each reissued check if you request to have a check reissued within 13
business days after the original check was issued. For multiple reissue requests
regarding the same check, a $25 fee will be charged after the second request. To
request a check reissue, please go to our website and fill out the “Compensation
Research” form.
Q: How can I change my address so I can get my checks elsewhere?
A: You will need to submit a “Change of Address” form. It can be found on the Enagic
website in the “Distributor Area” under “Document Download”. Please fill it out in its
entirety before submitting.
Q: Why have my checks been offset?
A: Checks can be offset for many reasons. One reason may be due to a cancellation in your
downline. If an order is cancelled, commission must be returned from everyone that it
was issued to. Usually, they will simply offset a future commission check if you have any
sales. If you have no future sales, please return the commission check or make a
personal or cashiers check to Enagic USA. Another reason a check may be offset can be
due to bankruptcy. Bankruptcy is treated the same as a cancellation.
Q: How can I put a stop-payment on the commission check of someone in my downline?

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A: Upline’s are not allowed to put a stop-payment on any of the commission checks of
anyone in their downline.
Q: “I live really close”. Or, “I’ll be in town”. Can I come to the office and pick up my
commission check?
A: All commission checks must be sent via USPS. They cannot be picked up for any reason,
or sent via any other means such as UPS or FedEx.
Q: I sold a machine in (input country). Where will my commission check come from?
A: Business in (input country) will be processed at the branch office that handles that area.
If you have a U.S. or Canadian ID number, your business from (input country) will be
forwarded to the L.A. commission’s office from the foreign Enagic branch office.
Q: My downline should have completed the monthly payments for the machine. Why
haven’t I received my commission check yet?
A: If a downline does not complete their monthly financing payments commission will not be
issued to the upline. If you are concerned about this issue, please contact your downline.
It is the responsibility of the upline to keep in contact with their group to eliminate any
issues. In the event that your downline cannot be reached, you may contact the Enagic
Finance Department to verify how far along with the payments they are.

General Information

Please have all names and ID numbers ready when calling to make any inquiries.

Please wait at least 13 business days before calling to ask about any missing commission
checks.

For any questions regarding the 8 point system, please contact your upline, attend a
compensation seminar, or purchase a Compensation Plan brochure from the Enagic
website before contacting the company.

Contact the company to submit any W-9’s before making any sales. This is very
important as it is for tax purposes.

The distributor is responsible for making sure that the commissions department has all
updated information including, but not limited to, address and SSN. If your information
is not up-to-date, your commission checks will be placed on hold.

The 6A and above Educational Award is only paid up front when a full payment sale has
been made. In the event of financing, the award will be withheld until the financing
has been completed.

Distributor Sales Status (SD501 Example) Amount

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D1 (Normal Status) A direct sale has been made within 1 year $235
D0 (Partial Status) A direct sale has not been made for over a year $117
FA0 No direct sale has been made for over 3 years $0

Filter Commission
Regular Filter $6/Point
High Grade Filter $7/Point
Anespa Outer Filter $6/Point
Anespa Ceramic Filter $19/Point

Filter Commission (During Annual Sale)

Regular Filter $3/Point
High Grade Filter $4/Point

*Filter commission will be issued once the amount accumulated reaches more than $250.

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 Processing

General Information

Nicknames are not allowed on the application. The name written on the Distributor
Application must be the same as what is written on the W-9 and Enagic Financing forms.

All products are shipped via UPS, and therefore can not be shipped to P.O. Boxes.
Please write a physical address as the alternate shipping address in order to ensure the
machine arrives at the correct destination.

If a machine is purchased in a state with an Enagic office, tax must be paid for that
state.* If a machine is purchased in a state with an office but being shipped to another
state, proof of residence in the other state must be submitted with the application in
order to avoid paying sales tax for that state.

If the applicants name and the name on the bank account or card used to pay for the
unit are not the same, the alternate payer section must be filled out. Even if it is the
same person with a different name, the alternate payer section must be filled out. An
example of this is, if a person is purchasing a machine under their company name, but
paying with their personal credit card or bank account, they would need to fill out the
alternate payer section. An exception would apply if their name on the credit card
matches the name of the owner listed on the Articles of Incorporation.

In the section that says “Register the applicant as [ ]”, the sponsor needs to state what
line the sale will be under. For example, if the sponsor has 7 sales previously, they need
to write the number 2 to signify that the new sale will create a 2A leg for them. If the
sponsor has 14 sales previously, they can choose to either make the new sale their 2A or
3A leg.

When filling out the application, be sure the write the Cardholders Name in the payment
section, even if the payer and the applicant are the same person.

A driver’s license and date of birth are needed in order for the applicant to be processed
as a distributor. If this information is not provided, the applicant will be processed as a
User until the information has been received.

Please note that not following any of the previously stated stipulations will result in a
submitted application being placed into a pending file. Once placed in said file, the

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 application will not be processed until all issues have been resolved.

*Although there is no office in South Dakota tax must be paid in that state

Outbound

The Outbound department is a newly created department where its sole focus is to create a
better connection between distributors and the company, and between the distributors
themselves. It also provides an efficient system for the upline to monitor their growing
group.

The system functions as follows:

1) A new sale is made.

2) The outbound staff will call the new buyer to say “Thank You” for purchasing our
product.
3) They will then call the direct upline to inform him/her of the new applicant’s ID
number, as well as the nearest 6A’s information in case they may need assistance.
4) Finally, an email is sent to the nearest 6A to inform him/her that there has been a
new sale in their group, and provide him/her with both the buyer’s and upline’s
information so that they may provide follow-up care.

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 Special Points (SP)

SP is an additional bonus payment that is issued whenever a direct sale is made by a

distributor (except for Tokurei distributors). The SP bonus last for 3 months, and will
discontinue automatically unless another direct sale is made. If a direct sale is made while
still in the SP bonus period, the date of expiration will be changed to three months from the
date the direct sale order is processed. If a sale is not made and the bonus period is
allowed to stop, it can be resumed at any time by simply making a direct sale. SP is paid on
all sales within 8 points during the bonus period. The payments are multiplied by rank.
For example, if a person is a 3A and sells the SD501, they will receive $150. Please note
that the SP bonus’ are not paid retroactively. (Please refer to the section on UKON XB to
view the exception to the rule.)

SP Bonus Per Machine

SD501 $50
DXII $30
JR II $25
Sun Us $25

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 General Information

In countries where there is no official Enagic office, sales can be made. However,
those applicants will only be allowed to be USERS, and therefore will be unable to sell
to others. If, however, an Enagic office opens in said country, those persons will
become full distributors and will be allowed to sell to others.

6A’s who are the direct sponsor of a sale are not allowed to fill out the 6A support
section of the application.

To do a name change, you must send in the name change form by fax, mail, or email.
Your 6A must sign off on the change, and a $50 fee will be assessed. In the event of
financing, the financing must first be completed in order to do a name change.

To do an address change, you must simply send in the change of address form.

“Stealing” sales from others, even those within your group are strictly forbidden and
can result in the freezing of future commissions of the individual conducting the
unethical practice.

Enagic USA, Inc. will not get involved in distributor disputes. All disputes must be
discussed and handled through your 6A. If the issue in question involves your 6A,
the person a higher level up must be contacted. 6A level and above distributors
should call to company in the event that they are unable to resolve the dispute.

Machines may be upgraded but never downgraded. Only unused machines may be
upgraded. Unused means that the unit was never connected to a faucet, and water
was never run through it.

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 UKON XB

UKON XB is a special program that will allow the distributor to maintain their SP status
without making a direct sale every three months. In order to sign up for the program, an
UKON XB form must be filled out to completion and either mailed, faxed, emailed, or
hand-carried in to the office. A monthly charge (on the 20th of every month) of $130 will be
charged automatically to the distributors’ credit card. After two months, and an
accumulated total of $260 has been collected, three boxes of UKON (Tumeric) supplement
pills will be auto-shipped to the distributors’ home. The cycle will be reoccurring as long as
the distributor pleases, and may be canceled at anytime. However, it is important to note
that once it has been canceled, it may not be restarted again at any time. Also, the program
may not be cancelled mid-cycle. The entire $260 amount must have been charged in order
for any cancellation to be accepted. Please note that for distributors with multiple accounts,
the UKON XB program must be purchased for each account individually.

UKON XB Commission
Commissions are paid up to 8 points as normal. The commission structure is as follows:

Per two month period $16/ point

Per month $8/ point

*Commission is paid out once $200 has been accumulated

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 Trouble Shooting Guide

1. I cannot connect the adapter to my faucet. What do I do?

Our company sends the most common sized adapters with every machine that is ordered.
If none of the adapters fit, unfortunately these are the only adapters we have. The next
step would be to find an adapter at your local hardware store that fits your faucet on one end,
and fits one of our adapters on the other in order to connect the diverter to the faucet. If
you are unable to find an adapter that is compatible with your faucet or our machine, you will
have to connect it to a different faucet. The female adapter size is 7/8-27 and the male
adapter size is 15/16-27.

2. When do I change my Filter?

To check if the filter needs replacement you should use a chlorine tester to check and see if
chlorine is being removed. The machine will alert you to replace the filter when it is
necessary, usually between 1,500-3,000 gallons of water have been run through it. If you
have reached a years point and you have not received a signal to replace your filter we
recommend you change the filter at that time. Remember to hit the reset button after
changing the filter so that the machine recognizes a new filter has been put in and starts the
count over.

3. How often should I clean my machine with an E-Cleaner?

We recommend you clean your machine at least every month with an E-Cleaner depending
on the quality of your water and usage. The more water you produce, the more often and
sooner you will have to clean your machine. Calcium is attracted to our plates and tends to
build up inside of the machine. If not removed in a timely matter, your flow from your
flexible hose will be restricted, and if left too long, you could ruin your plates.

4. Does Enagic offer any solution for customers whose machines are built up with
calcium and water will not run through?
If at any time your machines water flow is restricted or more water is flowing from the gray
hose than the flexible pipe, you can send your machine in to the Service Department and
have it deep cleaned. Deep cleanings are not covered under your warranty so you will be
required to pay for the service and shipping if necessary. Cost: $35.00 SD501, DX, DXII,

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SUN US, JRII. $70.00 Super 501

5. My machine is not producing the right pH levels. What do I do?

The first step is to control the pressure of the water. The faster you run the water the lower
the pH will be. The slower you run the water the higher the pH will be. If the pH levels
have not improved after controlling the flow, then you should test the pH level of the supply
water (tap water). The supply water pH determines what pH you will get when it runs
through the machine. If the pH is testing acidic, you may need to send your machine in to
have it calibrated. Most of the time this is required when you are using well water and it is
acidic or contains carbon acidic gases. When using well water the pH levels will vary
depending on the quality of your water.

6. How do you know if your water contains Carbon Acidic Gas?

If your water contains carbon acidic gas, once you run the water through the machine and
test the pH level, it will first turn purple on 9.5 setting and then turn immediately back to
whatever the pH level of your source water. Despite this, Kangen Water retains many of its
characteristics, such as good taste, and is good for your health.

7. My machine is alerting me to change the filter, but I have not had the filter
that long. How do I know if it needs to be changed?
To check if your filter is working properly, first you will need to purchase a chlorine tester.
Put your machine on the Clean Water mode, and run the water. Gather about two inches of
water and use 2-3 drops of the tester. If the water turns yellow after putting the drops in,
then it is necessary for you to replace your filter. If it stays clear, then you can continue to
use the filter inside of the machine. You can hit the filter reset button to stop the alert, but
please remember to check for chlorine periodically.

8. How do you travel with your machine without harming it?

When traveling with your machine remember to take the electrolysis enhancer tank out if
applicable. If you leave the tank in and your machine is damaged by enhancer, the repair is
not covered under your warranty. Keep both hoses attached, leave the filter attached, and
keep it sitting upright. Do not lay your machine down at anytime. Try to drain as much
water out of your machine as possible by letting the gray and white hose hang over the
counter-top with a bucket underneath so that the water drains into it.

9. My machine is leaking from the side where the filter is attached. What should

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I do?
The first step is to check and make sure the filter is attached properly. Take the filter out,
turn the nozzle to the remove position, and pull the filter out. Check to see how many
rubber black o-rings are on the bottom. There should only be one in each hole. If there
are more than two rings on the filter it will leak. If that is not the cause of the leakage call
Technical Support for further assistance.

10. Should the cylinder above the Electrolysis Tank be in the open or closed
position?
The cylinder located above the tank is the Calcium Adding Cylinder. That cylinder should
stay in the closed position at all times. Leaving it in the open position may cause leakage
from the right side of the unit.

11. How do I know if I need to add calcium?

It isn’t necessary for you to add calcium if you are able to produce Kangen Water. Most
areas where calcium is needed are areas that do not contain enough healthful minerals
needed to ionize the water.

12. Is it ok to add calcium if you want extra calcium in your water?

It is ok to add calcium but, if it isn’t necessary you will experience a higher than normal pH
level, and your machine will tend to build up with calcium sooner than expected. You will
most likely have to send your machine in for a deep cleaning more often or have to clean it
with a cleaning cartridge more often.

13. Will the machine work if I have a water softener?

Yes, the machine will work with a water softener. It is actually good to have a softener to
prevent build-up from occurring quickly within your machine.

14. My water looks very cloudy. Is that normal?

Yes, it is normal for Kangen water to come out cloudy. Sometimes it will be cloudier than
others. That is because depending on the flow of the water you will have more or less
cloudiness in the water. The cloudiness occurs from the hydrogen gas that is being
produced when the water is being electrolyzed.

15. What are the filters that are inside of the machines made of?
The filters inside of the machines are made of granulated activated charcoal and calcium

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sulfite.

16. What is Electrolysis Enhancer Damage?

Enhancer damage occurs in the machine when you leave the electrolysis enhancer fluids
inside of the tank, inside of the machine and move the machine around or travel with it. If
mishandled, the fluids will leak inside of the machine and cause damage to the circuitry.
The damage that occurs is not covered under your warranty and can be very expensive
depending on the damage. Please remember to remove the enhancer tank if filled when
traveling to prevent this from occurring.

17. Will the state of the water change when heated or refrigerated?
The state of the water does change when the water is heated or chilled. When heated the
ORP and pH changes, and when chilled the ORP will change but the pH will remain the same
for up to a week based on the quality of water.

18. How long does the ORP last in the water?

The ORP will change back to its original ORP after about eight hours of producing the water.
For best results, it is best to drink the water straight out of the machine.

19. How do I produce clean water out of my SUNUS?

In order to produce clean water from your SUN US, you must first turn the power off. Make
sure the diverter is in the Ion position and turn your faucet on. Let the water run with the
power off so that it is only filtered, and not ionized.

20. How often does the machine go into a notice of cleaning?

The machine will clean itself out after a total of 15 minutes of usage, when you switch from
strong acidic water to any of the other types of waters, and when your machine has been
sitting idle for a 24 hour period or more. Whenever you see “Notice of Cleaning,” turn the
faucet on while the diverter is in the Ion position and allow the water to run until the cleaning
notice goes away. This usually takes about 30 seconds. This procedure is necessary for
the maintenance of the machine.

21. My machine is stuck on the cleaning cycle. What do I do?

Whenever your machine gets stuck on a cleaning cycle, it is very possible you may have
calcium build up inside. When this happens, the first step will be to turn the water on and
see if it eventually goes away. If the signal does not go away, and if you have done your

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cleanings with a cleaning cartridge regularly, we recommend that you send it in to the
Service Department to have it examined.

22. Can I make my own Electrolysis Enhancer?

We do not recommend you make your own enhancer. The density of the enhancer has to
be specific. If too strong your machine may eventually clog up and crystallization may
occur within, ruining your internal parts. If the solution made is too weak, you will not
produce the correct pH level. If damage occurs it will not be covered under your warranty.
To be safe, it is best you use the products provided by Enagic.

23. Does the Super 501 use all 12 plates to produce the water at all times?
The Super 501 has a total of 12 plates but they are split into two groups, 5 plates and 7
plates. Five plates are used to produce Kangen water, and seven plates are used to produce
strong acidic water and strong Kangen water. The Super 501 is able to produce a greater
quantity of strong acidic water and strong Kangen water.

24. What is the purpose of the Ion Exchange Cartridge?

The Ion Exchange Cartridge is like a miniature water softener. It helps reduce the hardness
in water, and reduces the calcium magnesium levels. We recommend you use the Ion
Exchange Cartridge if you live in an area in which the water contains a high mineral content,
or hard water and you do not have a water softener to help with the hardness.

25. Is the calcium additive provided by Enagic organic or inorganic?

The calcium additive provided by Enagic is inorganic. You can use any type of granulated
calcium, inorganic or organic, to add to the cylinder when needed. It will not harm the
machine, but it is very important that you regularly maintain the cleanliness of the machine
to prevent calcium build up.

26. I accidentally ran hot water through my machine. Did I ruin it?
Running hot water through the machine most likely would not ruin the machine, but it does
ruin the filter. Depending on the length of the time the water was run through the machine,
your filter could be ruined. The particles that are captured during filtration will come out
into the water after hot water has been run through the filter.

27. Does our filter remove chloramines?

Yes and no. Our filter does remove chloramines for a short time. Once chloramines enter

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the filter it begins to stick to the sides of the filter. As long as there is space for the
chloramines to stick, it will be removed from the water. However, once there is no more
space they will not be removed and will remain in the water. Your filter life will be slightly
shorter if your water contains chloramines.

28. Does Enagic offer a solution for Chloramines?

We offer a KDF filter, but it is not a long term solution because it will eventually test for
chloramines the same as the inner filter.

29. I just purchased my machine and was producing Strong Acidic Water and the
solution was used up very quickly….why?
The first time you use the electrolysis enhancer it usually gets used very quickly. That is
due to the machine being new, and the solution having never been run through the
connecting pipes. You will notice that the next bottle does not get used as quickly. Do not
be alarmed as this is all normal.

30. How often do I have to replace the Enhancer?

This is based on how much strong acidic and strong Kangen water you produce, the quality
of the water, and the flow. The slower you run the water the better the pH level will be, but
more of the solution will be used.

31. Will the machine work if I have a Reverse Osmosis system?

No, our machine is unable to work with Reverse Osmosis (RO) unless the healthful minerals
are added back to the water after running through the RO. RO removes everything from
the water and leaves you with dead water. Therefore there are none of the minerals that
are needed to ionize.

32. The voice prompt on my machine is not loud. How do I adjust it?
To adjust the voice on your machine you first need to turn the machine’s power off. Then
hold the Kangen button until the display window gives you the options for loud, low, or off. If
you adjust the voice prompt and you are still experiencing difficulties, call in and speak to a
service technician.

33. Are the machines compatible on well water?

Yes and no. In some cases customers have not been successful in producing Kangen Water
when using a well. A lot of times it is because the well water is either very acidic, contains

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carbon acidic gas, or both. In that case you may need to make adjustments to your well
water and to the machine. The only adjustment we offer is well water calibration, but
sometimes even after calibration it is still difficult to produce the right pH levels. It is very
important when selling a machine to a customer who has a well that you do the research and
find out what is contained in there water, as well as their pH level. If your well water
contains sulfur, there is no way our machine will work properly unless you get some type of
pre filtration to remove the sulfur before the water is run through the machine. If it runs
through the machine without pre filtration to remove the sulfur, the water produced will smell
like rotten eggs.
If your well water does not contain sulfur, carbon acidic gas, or is not very acidic then you
should not have any problems producing the correct levels.

34. Are the accessories covered under the warranty?

No. None of the accessories are covered under the warranty. Only internal machine parts
are covered under the warranty due to parts failure and workmanship. Please refer to the
warranty card for more details.

35. There are no arrows showing on the display window. What should I do?
If you have noticed no arrows going across the display window, we recommend you bring or
send your machine in for repairs. This most likely means a sensor inside of the machine is
no longer working and needs to be replaced. Please contact the Service Department for
assistance.

36. There is a lot of calcium build up on my appliances, pots, cup, etc. How do
you remove it?
The best way we have found to remove the build up in your appliances requires the use of
vinegar. Use the vinegar to break up the calcium in cups, appliances, pots and water
bottles.

37. My water has a lot of white or gray looking particles floating inside. What is
it?
The particles you are seeing are most likely calcium. Depending on the quality of your
water you may see it more often times than others. Calcium is attracted to our plates so it
sticks in the inside of the machine. Some areas may require the use of the cleaning
cartridge more often than other areas. There is no need to be alarmed when seeing the
calcium because the machine is not adding it. It is already contained in your tap water

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which is government regulated.

38. My Strong Kangen Water is not emulsifying the oil. What should I do?
In most cases the pH level is not high enough. Slow the water down until the machine
alerts you to increase the flow. Then slowly increase the flow until the signal is gone. Also,
your Strong Kangen water may need to ferment for up to 72 hours before it can adequately
emulsify oil. (You get better results if the oil contains protein.)

39. I just received my machine and there is water coming out of it. Why?
All of our machines are tested by the Quality Control Department at the factory prior to
shipping to make sure that the machines are performing properly. We apologize for any
confusion this may have caused you.

If at any time you are not sure or confident with using your
machine please do not hesitate to call and speak with your
upline for more advice.

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