Professional Documents
Culture Documents
Acknowledgement
Objective of the project
Methodology
Finding
Project Analysis
Conclusion
Li
Gaurav Kumar Gupta
BML/01/14
INTRODUCTION
mitation
Bibliography
LIC of India is the one and only public sector life
insurance
Company in India.
Some of the important milestones in the life insurance
business in
India are:
1818: Oriental Life Insurance Company, the first life
insurance
company on Indian soil started functioning.
1870: Bombay Mutual Life Assurance Society, the
first Indian life
insurance company started its business.
1912: The Indian Life Assurance Companies Act
enacted as the
first statute to regulate the life insurance business.
1928: The Indian Insurance Companies Act enacted
to enable the
government to collect statistical information about
both life and
non-life insurance businesses.
1938: Earlier legislation consolidated and amended to
by the
Insurance Act with the objective of protecting the
interests of the
insuring public.
1956: 245 Indian and foreign insurers and provident
societies are
taken over by the central government and
nationalised. LIC formed
by an Act of Parliament, viz. LIC Act, 1956, with a
capital
contribution of Rs. 5 crore from the Government of
India.
Gaurav Kumar Gupta
BML/01/14
The General insurance business in India, on the other
hand, can
trace its roots to the Triton Insurance Company Ltd.,
the first
general insurance company established in the year
1850 in
Calcutta by the British.
Nationalization
In 1955, parliamentarian Feroze Gandhi raised the
matter of
insurance fraud by owner's of private insurance
companies. In the
ensuing investigations, one of India's wealthiest
businessmen,
Ram Kishan Dalmia, owner of the Times of India
newspaper, was
sent to prison for two months. Eventually, the
Parliament of India
passed the Life Insurance of India Act on1956-06-19,
and the Life
Insurance Corporation of India was created on1956-
09-01, by
consolidating the life insurance business of 245
private life insurers
and other entities offering life insurance services.
Nationalization of
the life insurance business in India was a result of
theIndustrial
Policy Resolution of 1956, which had created a policy
framework
for extending state control over at least seventeen
sectors of the
economy, including the life insurance. The company
began
operations with 5 zonal offices, 33 divisional offices
and 212
branch offices.
Current status
Over its existence of around 50 years, Life Insurance
Corporation of India, which commanded amonopol y
of soliciting and selling life insurance in India, created
huge surpluses, and contributed around 7 % of
India'sGDP in 2006.
The Corporation, which started its business with
around 300
offices, 5.6 million policies and a corpus of INR 459
million, has
grown to 2,048 offices servicing around 180 million
policies and a
corpus of over INR 3.4 trillion.
The organization now comprises 2048 branches, 100
divisional
offices and 8 zonal offices, and employs over 1 million
agents. It
Gaurav Kumar Gupta
BML/01/14
School Of
Management
Science
Lucknow
Certificate
It is to certify that the project work entitled “Life
Insurance Corporation of India” which is being
submitted by me in partial fulfillment of the requirement for
award of the diploma of PGDM (IST SEM). is an authentic
work carried out by me at School of
Management Science under the supervision and
Gaurav Kumar Gupta
BML/01/14
TYPE OF RESEARCH-
To study the Insurance
company in India. I have gone
through various news papers,
magazines, websites and
collected information and data.
This study is exploratory in
nature because I am not going
to give any suggestion or
recommendation.
Gaurav Kumar Gupta
BML/01/14
Methodology
the Insurance Act.
We have always followed
applicable norms in our
operations and
we have an impeccable track
record of being a prudent
investor,
keeping in view the best
interests of our policyholders.
New
investment norms have several
changes from the
earlier one and we are working
on them and are in touch with
IRDA where we have problems.
Will the exposure limit force LIC
to divest in blue chips and invest
in companies that have a lower
credit rating?
Data collection:- (Secondary data)
In data collection method we shall collect the secondary
data
from the following sources.
• News paper
• Magazine
• Internet
• Visual vmpro software(Lic)
•
Network
• Benefit offered to customer’
your investment papers, at your office and even with your agent
to
whom you might have entrusted the document for some reason.
It could have been
It could have been even pledged with LIC/any other financial
institution for availing a loan by you. LIC retains the policy bond
when you go in for a loan against the policy. Make sure that the
document you are searching is not one that has already been
assigned to LIC, or to another financial institution.
If the policy bond is partially destroyed due to natural causes
like, fire, flood, etc, the remaining portion may be returned as
evidence of loss of policy to LIC, while applying for a duplicate
policy.
In case you are sure that the policy bond is untraceable due to
unknown causes, there is a simple procedure to comply with
while
applying for the duplicate policy at the branch that services your
policy
Your Contact Address – Keep Us Posted
without Fail
Your address is very important for us. Without your latest
address
we would not be in a position to contact you for any service
offering. We would not like to keep any benefit that is due to you
pending for want of this very important information. Whenever
you
shift residences, please inform the new address to us.
Otherwise
any communication we send to you, like premium notices,
discharge
vouchers for maturity and survival benefits etc., will get delayed
in
reaching you.
LIC provides for change of addresses, inclusion of telephone
numbers, mobile numbers and email addresses in your contact
addresses information. Kindly inform your servicing branch to
incorporate the same in your policy records.
Admission of Age
Check your policy bond and see if your date of birth is correctly
given therein.
This is one of the factors on which the premiums you pay for
your
policy is arrived at.
This would also form the basis of all future policies you might
avail
from us.
In case your earlier policies do not have your date of birth
incorporated and you do have a date of birth certificate issued
by
Gaurav Kumar Gupta
BML/01/14
the competent authority, you may send an attested copy of the
same to us, with a request to admit your age (Click here to find
out the certificates of age that LIC accepts.)
Nomination
Ensure that the nominees name is correctly incorporated in the
policy bond.
You may change the nomination in your policy any time during
the
lifetime of the policy
In case you have not included the name of the nominee till now,
please do not delay; inform us your nomination immediately.
Kindly
note that the change of nomination has to be done in the branch
that services your policy.
The nominee is the person to whom the insurance claim
amounts
would be payable, in case anything unfortunate within the
purview
of the policy conditions happens to you.
The policy is usually taken by you to benefit your family –
nominate
the persons who’ll have the welfare of your family in your
absence;
the usual preferences being spouse and children.
You may nominate even minors like your children, in which
case you
have to name another person who’ll have the welfare of the
minor
children, as an appointee
Assignment
In case you are raising a loan against your policy from LIC or
any
other financial institution, your policy would have to be assigned
to
LIC or the financial institution.
When you assign the policy the title of the policy is shifted from
your name to that of the institution.
The policy would be reassigned to you on the repayment of the
loan.
A fresh nomination should be done after reassignment of the
policy.
Assignment of policies can be done even when a loan is not
required
or for some special purposes
When to Pay the Premiums
Remember to pay your premium in time, even if our notices do not
Gaurav Kumar Gupta
BML/01/14
Network of LIC
Claim Review Committee:
The Corporation settles a large number of Death
Claims every year. Only in case of fraudulent
suppression of material information is the liability
repudiated. This is to ensure that claims are not paid
to fraudulent persons at the cost of honest
policyholders. The number of Death Claims
repudiated is, however, very small. Even in these
cases, an opportunity is given to the claimant to make
a representation for consideration by the Review
Committees of the Zonal office and the Central Office.
As a result of such review, depending on the merits of
each case, appropriate decisions are taken. The
Claims Review Committees of the Central and Zonal
Offices have among their Members, a retired High
Court/District Court Judge. This has helped providing
transparency and confidence in our operations and
has resulted in greater satisfaction among claimants,
policyholders and
public.
All Life Insurance Corporation branches in the country
would be
interconnected under Metro Area Network (MAN)
inaugurated here
on Thursday.
Speaking at the function, K Vaidyalingam, LIC
southern zonal
manager, said about 1500 branches would be getting
covered
under MAN in which the premium amount of the
policy holder
could be remitted in any branch. Besides, the policy
holder gets his
status report, policy position, revival and quotation
from the
network. In every one hour the system got upgraded,
he said.
In southern region there are about 10 lakh new policy
holders with
a business of Rs 6500 crore. About settlement of
claims, 92 per
cent of policies were settled on or before maturity, he
said, adding,
Gaurav Kumar Gupta
BML/01/14
Project Analysis
Project Analysis
5. Many people argue that LIC has not been able to
penetrate the
market as it has insured only 15% of the population.
My point is, in
a poor country like India where there are so many
people living
below the poverty line, so many people who die of
starvation, so
many people who don’t have access to basic
medication, so many
people who don’t have basic necessities of life like
food, shelter,
education and clothing. Will such a person first feed
his children or
buy Insurance ? Lets not forget that a majority of the
Indian
population is poor and a substantial percentage is
living below the
poverty line. At a personal level i feel that LIC has
done a
satisfactory job of insuring people.
# NOW THE NEGATIVE POINTS OF LIC #
1. The Administrative staff in LIC is in deep slumber.
Try writing a
complaint to them and they wont even bother to reply
back. If you
ask the Branch Manager for the complaints book, he
probably
wont have it in place. If an Agent complains
If an Agent complains against any staff,
then the Agent is black listed and next time onwards
his work is
not done.
2. In order to show a better performance & achieve
branch Targets,
Agents are motivated by the Managers to split the
policies. This
not only adds to the inconvinience of the policyholders
but it
also increases the expenses of LIC. Competitions for
Agents are
held with Prizes being offered on the number of
policies sold and
not on the number of lives insured. Therefore many
Agents are
tempted to split the policies in order to get better
prizes. However if
an agent wants the forms or sales literature, most of
the time its
out of stock. But surprisingly just a week before any
scheme is
about to close, the office is flooded with forms & sales
literature.
This is very disturbing.
3, As I earlier said, LIC is lacking in Effective
Leadership in recent
times. Managers having designations like Marketing
Manager or
Sales Manager donot have the capability to motivate
an audience
at a meeting. Yes this is true even in a city like
Mumbai. Even the
Senior level managers cannot make effective
presentations or
design a sales strategy. Their only mantra at an
Agents meeting is
"Friends, bring more policies!’. If you ask them how
to bring more policies, they wont know. Its a pity !
Gaurav Kumar Gupta
BML/01/14
B IBL IO GR A PHY
Books
MS office,
Outlook Express
Business today
Times of India
Economic times
Hindustan times
LIMITATION OF THE
PROJECT