TELEPHONE CONVERSATION

While at the bus station…

Employee: Hello, good morning! Who’s this?

Secretary: It’s Riza. I changed number yesterday. Oh crap! By the way, is everything alright there? I
mean…I have some troubles back home, and I’m obviously running late.

Employee: Oh, I see.. It’s a good thing you called. Boss is now flaring, actually, coz you’re still not here.
(Boss shouting at the background) Believe me, you don’t want to see it.

Secretary: So you’re joking as if my job doesn’t depend on it, oh forget it.

Employee: I’m just kidding you know.

Secretary: Oh, it’s the bus! I guess I gotta be going. Bye, Love yah!

Employee: Okay, bye!

At work, after 15 minutes of travel…

(Secretary arriving…)

Boss: Oh… So you’re finally here…

Secretary: Ah..yeah. Ummm, you know, sorry ma’am.. I have some…

Boss: Okay, okay. I don’t want to hear any excuses. Just please submit to me the final copy of the list of
advertisers for our next month’s issue. Immediately. Understood?

Secretary: Okay, ma’am.

After a few minutes…

(Call advertiser)

Advertiser: Hello, good morning! How may I help you?

Secretary: Hello, good morning ma’am. This is Riza Ponciano of From the Heart Magazine. I would just
like to confirm your slot regarding our next month’s issue?

Advertiser: Oh, yeah. I’ve been meaning to call you for a while ago. But it seems you got me first. Well,
yeah, I’m confirming it. Umm, would you mind if I got a look at our page before publishing the
issue?
Secretary: Oh, of course, no problem. You could visit our office. You’re always welcome. Umm, just tell
me in advance regarding your visit so we’ll be ready. You can come. We’ll be waiting for you ‘till
Monday. Is that okay?

Advertiser: Oh, yes, yes. I’d be rather glad. Thank you for permitting my request.

Secretary: No problem ma’am. Any time. Okay ma’am, I think I’ll need to keep going. Again, thank you.

Advertiser: Okay. Thank you. Good day!

Secretary: Oh, okay. On to the next in my list.

(Calling Advertiser 2)

Advertiser: Hello, good morning!

Secretary: Oh, hello, good morning ma’am. This is Riza Ponciano of From the Heart Magazine. May I
speak to Ms. Ruby Perez?

Advertiser: I’m sorry, but she’s out today. She’s on a meeting. May I know why?

Secretary: I would just like to confirm your advertisement page on our magazine.

Advertiser: Ok, ma’am, noted. Any message you may want to leave besides that?

Secretary: Oh, no, that’s all. It’s just kinda urgent so I ask if you could help me with that.

Advertiser: Sure. I’ll make sure he gets the message as soon as he comes.

Secretary: Okay, thank you very much ma’am.

(Calling Advertiser 3)

Advertiser: Hello, good morning. How may I help you?

Secretary: Oh, hello, I’m Riza Ponciano from From the Heart Magazine. I’m looking for Mr. Armando
Solis.

Advertiser: Hmm. He’s actually in the comfort room. Would you mind waiting for a minute or two?

Secretary: Oh, sure, take your time.

After a while…
Advertiser: Hello. This is Armando Solis, how may I help you?

Secretary: Sir. This is Riza Ponciano from From the Heart Magazine. I would just like to confirm your
advertisement page for our next month’s issue.

Advertiser: Oh, that. Regarding that, yes, I’d like to confirm it. Just send me the specifics.

Secretary: Thank you very much sir.

Advertiser: Sure, your welcome.

Secretary: Okay, bye.

Secretary: Whew! Finally finished it.

Boss: Riza! I just received a call and we’ll gonna have an emergency meeting at Davao tomorrow. Oh,
what’s with these people. They kept on always having emergencies! Umm, please get me a flight
leaving before evening. It’s very urgent. Thank you!

Secretary: Okay ma’am, noted.

(Calling the Airlines)

Officer: Hello, Byaheng Langit Airlines. This is Abby. How may I help you?

Secretary: Oh, good morning, this is Riza Ponciano. I am just wondering if I could book a flight,
destination Manila to Davao, before evening. Umm, I mean my boss is having an emergency
meeting and it’s very urgent. So I really hope you could help me with this.

Officer: Oh, I see. Umm,wait maam. I’ll check if there are still any available slots for flights before 6 pm.
Should I look for a first class seat, ma’am?

Secretary: Yes, yes. Please do.

After a moment…

Officer: Ma’am. I’m glad to inform you that a passenger incidentally cancelled her flight just now, so
there’s a vacant slot in one of our planes.

Secretary: Oh, thank you. That saved me! May I know the specifics?

Officer: Yes ma’am. Of course. It’s flight #143. Destination, Manila to Davao. Take off time is 5:30 pm. It
that alright with you ma’am?

Secretary: Yes. It would do.

Officer: By the way, you could download the copy of the plane ticket at our site,
www.byahenglangit.com. It is advisable that she keeps a copy of it. Just provide us with your
boss’ information, so we can process the plane ticket.

Secretary: I’d be happy to. Here they are: Name: XXX, Age: XXX, ….

Officer: Okay ma’am I think that’s all. Thank you. We’ll inform you regarding the progress of the
processing. Please leave a contact number.

Secretary: Oh, it’s 09XXXXXXXXX.

Officer: Thank you again. That’s all for now.

Secretary: Okay, bye, thank you.

Officer: Your welcome. I’d be happy to serve you.

Boss: Is everything settled?

Secretary: Yes, ma’am. They’ll be sending the information later. You may pick your plane ticket their
once processing is done. Or you can download it at their site. You plane takes off at 5:30 pm. Is
that okay with you ma’am?

Boss: Yes, yes. Thank you. Well, I guess that’s all. (To everyone) Guys, we can wrap up for now. I’m off to
a meeting to Davao. You can take your lunch now as you please, and go home. Safely.

Employees: Okay! Thank you ma’am.

Employee: Okay Guys, it’s lunch time! Let’s head to the cafeteria.

All: lunchtime!

(Phone rings)

Secretary: Oh, crap!

(Cancels call)

(Phone still rings)

Secretary: Hello? Sis?

Sister: I was having my research a while ago, when suddenly the internet connection is down. I don’t
know what to do. I have problems fixing my heart, what more fixing things. Please help me sis,
have mercy, please help me.
Secretary: Can you please calm down? I’ll be home later. Just wait for me. Maybe you just accidentally
unplugged some chords or something.

Sister: So you’re now blaming me. I, who haven’t done anything wrong. I, who have done nothing. I who
have no one. I thought you were my sister. We should be the one to support and be there for
each other. Why are you putting me behind? After all the love and care I’ve given you? Life is so
unfair! I hate it. Lord, please put this unfair life to an end. I wanna die, I wanna die!

Secretary: Come on, can you please don’t over react? It’s just an internet connection!

Sister: But it’s all I have now.

Secretary: Ok, ok! I’ll just try to call the customer service to know what really happened. I’ll call you back
later, ok?

Sister: Now, I feel better, thank you so much, sis.

(Calling Customer Service)

Operator: Welcome to “Mooncell” Telecommunication Customer Service. To continue in English, press

1. To continue in Tagalog, press 2. For problems / inquiry regarding you balance, press 1. For
activation / deactivation of connection, press 2. For technical support, press 3.

Operator: Good morning ma’am! This Hannah. May I know who I’m speaking to?

Secretary: This is Riza Ponciano. I just want to ask about our unstable connection coz its kinda bugging
us.

Operator: Oh, sorry for the inconvenience ma’am. But, can I know your whereabouts?

Secretary: It’s (Address) …

Operator: Oh, sorry ma’am but a site there is currently being developed causing discrepancies with our
signal.

Secretary: Oh. I see… Okay, so when will it be okay?

Operator: I think it would be okay tomorrow.

Secretary: We’ll be expecting that okay, thank you!

Operator: Okay ma’am thank you for calling.

(Subsequently called her sister)

Sister: Hello sis, what’s the news?

Secretary: The signals down. A site is currently being developed near our place. So I guess the
connection won’t work. They’re advising us to wait till tomorrow.

Sister: Ok. I think there’s nothing I can do. By the way, are you going home soon. It’s just I’m hungry and
I haven’t eaten yet, would you mind to buy me something on your way home?

Secretary: Oh, sure. I’m actually on my way home now. See you at home. Bye.

Sister: See you. Bye!

Secretary: Whew! What a day!