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Can Online Retailers Deliver?

Can Online Retailers Deliver?

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Published by gohilj
Article talks about the need for online retailers to offer flexible delivery options. How by using Metapack's delivery management solution, retailers can offer the flexibility by integrating with multiple parcel carriers.
Article talks about the need for online retailers to offer flexible delivery options. How by using Metapack's delivery management solution, retailers can offer the flexibility by integrating with multiple parcel carriers.

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Published by: gohilj on Jul 08, 2008
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09/29/2010

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June 2005
Can Online Retailers Deliver?
A Specialist Report for MetaPack
written by Steve Borgesresearch by Ben Cotter 
 
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Introduction
The significant growth in e-commerce over the last few years can beattributed to the gradual seduction of consumers by the convenienceof shopping online, as well as the dramatic rise in broadbandpenetration.As this quest for convenience continues, it is more important than everthat online retailers offer reliable and cost-effective delivery servicesthat meet their customers’ lifestyle needs.Recent research however, reveals that the majority of the UK’s onlineretailers currently provide limited customer choice and insufficientinformation when it comes to the delivery of the products they sell.Retailers can create an optimum delivery solution that addresses theseissues by placing MetaPack’s Delivery Management System (DMS) atthe heart of their delivery systems and processes.Those retailers who invest in their delivery propositions can lookforward to increased conversion, better margins and reduced costs, aswell as improved customer satisfaction and retention.
Contents
Introduction………………..2The Quest ForConvenience……………….3 Research……………………..4Summary…………………….8MetaPack DMS…………….8Glossary…………………….13Appendix…………………..14
 
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The Quest For Convenience
The quest for convenience is helping fuel the growth in e-commerce.
 According to Verdict, e-commerce saw exceptionally strong growth in2004 - over six times the level of overall retail spending growth
1
. IMRGalso paint a picture of dramatic growth, with sales in December 2004up 20% year on year – eight times the pace of growth on the highstreet
2
 IMRG believe that fears about online security have largely beenovercome by their Internet Shopping Is Safe (or ISIS) scheme. Thismeans that consumers are more willing to shop online and benefitfrom the convenience, huge choice, rich information and significantsavings offered by the internet.
Figure 1. IMRG E-Retail Index: April 2000 - January 2005 
 
Although forecasts of future growth vary enormously from £14.5bn in2008
1
to £80bn in 2009
3
there is general agreement that e-commercewill continue to grow apace for the foreseeable future, as broadbandpenetration increases and customers avail themselves of theconvenience that shopping online has the potential to provide.
1
Verdict on e-Retail 2004
2
IMRG press release January 2005
3
IMRG Senate Annual Statement 2004

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