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JOB DESCRIPTION
It is said that without theory, practice is blind and without practice theory is meaningless. Any
class room coaching can be made effective if it is supplemented by practical exposure in an
organization. To bridge the gap between theory and practical and for proper solution of health care
problem practical knowledge is very important and to be a perfect administrator one must be well
aware of practical environment.
Training gives opportunity to relate theory with practical. The training gives an excellent
opportunity to a student to apply and prove his ability, intellect knowledge belief arrangement,
judgment, reasoning by giving solution to assigned problem which reflects his caliber.
I had the privilege to do my summer Internship at Care Hospital, Banjara Hills Hyderabad which is
a one of the best HOSPITAL of the country. It provides an ideal and congenial atmosphere for
learning.
My attempt would be successful and grateful if my project and project report serves the need and
requirement of the organization in future.
“Knowledge is power”
Lastly we are thankful to all those peoples who have helped us directly or indirectly in the
completion of this project.
Dr.Vishal Jaiswal
Dr.Manisha Patil
Dr.Abhinav Joshi
We, Dr. Abhinav Joshi, Dr.Vishal Jaiswal and Dr.Manisha Patil student of M.B.A (Hospital
Administration), Institute of Management Studies, Devi Ahilya University, Indore, hereby
declare that this project has been completed by us in the partial fulfillment of the
completion of the degree of M.B.A (Hospital Administration).This report has not been
submitted for the attainment of any degree, diploma or doctrine under this university or any
other university to the best of our knowledge.
In 1997, a team of Medical Professionals have set up the first CARE Hospital, it signaled the dawn
of a new era in medical care. At the heart of this movement was a burning desire to practice
medicine with Compassion, Concern and Care, with a single minded objective - the recovery of the
patient. Today, with Multi-Specialty HOSPITAL across the state, and a reputation for humanitarian
and selfless service of the highest order, CARE Hospital enjoys an unbelievable amount of
goodwill. A million smiles will bear testimony to that…
At CARE, they operate on a physician driven model. This means that all the main constituents of
the CARE movement - the promoters, administrators and service providers are physicians. At the
centre of the CARE model is the patient and the over-riding motive of all of CARE's activities is to
provide quality medical care at an affordable cost. Technology, Training and Teamwork form the
very core of the CARE model. We emphasize on a comprehensive and continuous education and
training of every individual involved in patient care. Every effort will be taken to ensure that our
growth is one decided by the patient's needs, and not one decided by our corporate requirements.
The Institute of Medical Sciences with multi specialty services with 350 beds at Banjara Hills,
Hyderabad in October – 2000. President of India Dr. APJ Abdul Kalam visited CARE Hospital
Banjara and seen the Indigenous cath lab that had been setup in November, 2002.
Vision:-
• To evolve as a unique university-based heath-centre where the quest for new knowledge
would continuously yield more effective and more compassionate care for all.
• To strive for public trust and maintain medicine’s humane and noble place amongst
professions.
Mission:-
Values:-
Motto:-
At the outset CARE earned accolades and appreciation from one and all for its expertise in heart
care and it continues to set new benchmarks not only in heart care, but has also emerged as a
leading multi-specialty health care provider.
Surgical
● Cardio-Thoracic
● Dental
● ENT
● General, Gastrointestinal and Laparoscopic
● Gynecology
● Hand Surgery
● Neuro Surgery
● Surgical Oncology
● Ophthalmology
● Orthopedic Surgery & Trauma Services
● Plastic & Cosmetic
● Urology
● Vascular Surgery
Medical
● Anesthesia
● Blood Bank
● Cardiology
● Chest Pain & Emergency Medicine
● Dermatology
● Endocrinology
● Gastroenterology
● Internal Medicine / Coronary & Critical Care
● Life Style Clinic
● Nephrology
● Neurology
● Oncology
● Physiotherapy
● Psychiatry
● Pulmonology
● Respiratory Medicine
● Cardiology
● Gastroenterology
● Neurology
● Nuclear Medicine
● Pulmonology
● Radiology ( Imageology )
● Lab Medicine
Well-defined A professional
framework standing
on excellence
Transparent
dealings
A patient
down with the disease Multi-specialty
platform
Level-field for all
• CARE Hospital, initially established as the premier Heart Institute at Nampally, Hyderabad
– as 200 bedded hospital in July, 1997.
• 50 bedded Cardiac Center established in Secunderabad ( Clock Tower) in June,1998
• 100 bedded Heart Institute set up at Visakhapatnam in April, 1999
• CARE Foundation got Defense Technology Spin off Award from the Prime Minister –
August, 1999
• The Institute of Neuro-Sciences and other specialties set up at Nampally, Hyderabad -
October – 2000
• The Institute of Medical Sciences with multi specialty services with 350 beds at Banjara
Hills, Hyderabad in October – 2000
• Govt. of India honored our Chairman, Dr. B. Soma Raju, by awarding Padmasree in
January 2001 for his outstanding contributions in the field of Medicine.
• Our Honorable President of India and Recipient of Bharat Ratna award Dr.A.P.J.Abdul
Kalam became the Board Member of CARE Group of hospitals in May, 2001.
• Established a Primary Health CARE model Hospital at Lakkavaram – March – 2002.
• Established a Primary health Care Model hospital at Tripura – 2003.
• Established Pinnamaneni Care Hospital at Vijayawada in 2003.
• India’s first V – SAT based Public – Private Telemedicine system from CARE Foundation
was launched by Chief Minister of Andhra Pradesh Mr. N. Chandrababu Naidu in
October,2000.
• President of India Dr. APJ Abdul Kalam visited CARE Hospital Banjara and seen the
Indigenous cath lab that had been setup in November, 2002
• The legend cricketer Mr. Sachin Tendulkar visited CARE Hospital and became the Chief
Patron of CARE Group of Hospitals in November 2003.
• Established 105 Bedded Heart Institute at Nagpur in September 2006
Introduction:-
A job is a collection of tasks and responsibilities that an employee is responsible to conduct. Jobs
have titles. A task is a typically defined as a unit of work, that is, a set of activities needed to
produce some result, e.g., vacuuming a carpet, writing a memo, sorting the mail, etc. Complex
positions in the organization may include a large number of tasks, which are sometimes referred to
as functions. Job descriptions are lists of the general tasks, or functions, and responsibilities of a
position. Job descriptions are usually developed by conducting a job analysis, which includes
examining the tasks and sequences of tasks necessary to perform the job. The analysis looks at the
areas of knowledge and skills needed by the job. Note that a role is the set of responsibilities or
expected results associated with a job. A job usually includes several roles.
Job descriptions are written statements that describe the duties, responsibilities, required
qualifications, and reporting relationships of a particular job. Job descriptions are based on
objective information obtained through job analysis, an understanding of the competencies and
skills required to accomplish needed tasks, and the needs of the organization to produce work. Job
descriptions clearly identify and spell out the responsibilities of a specific job. Job descriptions
also include information about working conditions, tools, equipment used, knowledge and skills
needed, and relationships with other positions.
Whether you're a small business or a large, multi-site organization, well-written job descriptions
will help you align employee direction. Alignment of the people you employ with your goals,
vision, and mission spells success for your organization..
Job descriptions set clear expectations for what you expect from people. According to Ferdinand
Fournies in Why Don't Employees Do What They're Supposed to Do and What To Do About It,"
(see sidebar) this is the first place to look if people aren't doing what you want them to do. He says
you need to make certain that they clearly understand your expectations. This understanding starts
with the job description. Job descriptions help you cover all your legal bases.
Importance:-
•The job description is important for an effective performance evaluation process.
•The job description is a formal method of communicating work planning and feedback. This
can help an organization identify areas of weakness of an incumbent and focus training efforts
in these areas.
•a definite asset for wrongful termination lawsuits or claims of prejudice and/or discrimination.
•This is particularly valuable for recruiting as potential employees can obtain a clear
understanding of the job during the interview.
Research Methodology
Data collection:-
Primary Data:-
1. Observation: - In this method the individual performing the job are observed and relevant
points are noted. This method is helpful in making detailed profile of the department and the job
profile.
3. Group interview method: - In this the individuals performing the similar type of job
are interviewed in a group.
Secondary Data:-
4. Technical conference method: - In this method, all the job related information is gathered from
the experts- usually supervisors, HOD’s and also collected from the existing records.
Introduction:-
Nursing Department is one of the largest departments with approximately 600 nurses. CARE
Banjara is 325 bedded hospital with 1:1 ratio of nurse to patient. Hospital has 6 wings with ABC
on each floor. 2 nd floor are having ICU, MICU, IMCU, PACU, SICU, Post Cath & Cath Lab.
There are OT”S old, new and general.
Hierarchy:-
G.M. Nursing
Nursing Superintendent
Staff Nurse
Purpose: - To administer nursing department for the smooth working of the nursing services
Supervisory Responsibility:-
Supervises approximately 600 associates.
Supervisory Responsibility:-
Supervises Nursing supervisor, ward in charge, shift in charge and staff nurse.
Supervisory Responsibility:-
Supervises sister in charges and staff nurses and house keeping staff.
Supervisory Responsibility:-
Supervises staff nurses and house keeping staff.
1. General, routine nursing care of patient as per clinician’s instruction and general policy. She
normally becomes an active bridge between clinicians and patients
2. To assist clinicians during examination of patients in general, and female patients in particular.
3. To assist while carrying out ward surgery and procedures.
4. Managerial duties like stocking: maintaining adequate supply of consumable items:
maintaining and checking records: transporting patients to referral clinicians etc.
5. Assist or perform procedures like :
a) Collection of blood
b) Catheterization of bladder
Supervisory Responsibility:-
Supervises house keeping staff and trainees.
Hierarchy:-
HOD
Coordinator
Dietician
Supervisory Responsibility:-
Supervises all the Dieticians, trainees and internees in the department.
Supervisory Responsibility:-
Supervises all trainees and internees in the department.
Food and beverages department is situated at the 2nd basement. It deals with services related to
food materials. This department is divided into two sections:-
• Service
• Production
Former deals with food services related to patient, staff, attendees and doctors while the latter deals
with food preparation for patients as well as doctors. Service department comprises of supervisors,
stewards and order takers. Whereas production department comprises of cooks, chefs and utility.
This department is in direct contact with dietetics which provides them diet charts for the patients
and they prepare the food accordingly. Basically there are four types of diets. They are:-
• Normal diet
• Liquid diet
• Semi solid diet
• diabetic diet
Beverages deals with tea, coffee, horlicks, cold drinks etc. There are three dining halls
• Visitor dining hall
• Staff dining hall
• Executive dining hall
There are two kitchens which approximately prepares food for 5000 people per day.
• Hospital Kitchen
• Cafeteria Kitchen .
Hierarchy:-
Steward Utility
Supervisory Responsibility:-
Supervises approximately 100 employees.
Supervisory Responsibility:-
Supervises stewards, utility and order takers. And he is supervised by F & B Manager.
Supervisory Responsibilities: -
Supervises cooks for quality check and is responsible to Manager.
Supervisory Responsibilities: -
Supervised by service supervisor
Purpose: - Collects orders from doctors, attendees and staff in dinning halls
LABORATORY DEPARTMENT
Introduction:-
Laboratory is the place where all type of investigations are conducted. This department is
considered as the backbone of any multi specialty hospital thus proper administration should be
carried out. The laboratory has five sections including a sampling room for collection of all type of
samples. Laboratory department is situated on the first floor of hospital.
Hierarchy:-
Laboratory
Technician
Supervisory Responsibility:-
Supervision of all section of laboratory.
Supervisory Responsibility:-
Supervision of the hematology section of the laboratory.
Supervisory Responsibility:-
Supervision of the histopathology section of the laboratory.
Supervisory Responsibility:-
Supervision of the Biochemistry section of the laboratory.
Supervisory Responsibility:-
Supervision of the Microbiology section of the laboratory.
1. Perform assay of routine clinical chemistry tests, hormones and special tests.
2. Maintenance of daily register of special tests.
3. To help QM- Quality control as and when required
4. Separation and sorting samples.
5. Receiving and verifying samples and requisitions and entry of relative data in registers.
6. Preparation of reagents.
7. Interactions with patients, nurses and doctors incase of any doubt regarding specimens or
reports.
8. Watch on dispatch of reports in time.
1. To perform assay of routine clinical chemistry parameters, hormones and other special
tests.
2. Receiving and verifying samples and requisitions and entry of data in registers.
3. Separations and sorting out samples.
4. To inform one week ahead, section head, regarding indent for supply of any kit.
5. Maintenance of registers of routine and special tests and updating the new test.
6. Participation in teaching programme.
7. To maintain hormone and electrophoresis registers and prepare monthly statement and
statistics.
8. To look after the maintenance of equipments assigned.
9. To make entries in day books as an one material is received and as and when issues
received.
10. Prepare statistics of the test done in the department.
11. Watch on dispatch reports in time.
Blood Blank
Introduction:-
Blood bank is situated on the first floor of the Care Hospital. It is a part of laboratory department
where the blood is arranged by the replacement and in emergency.
They collect and store whole blood not the components.
Hierarchy:-
Trainees
Supervisory Responsibility:-
Supervision of the Blood Bank of the laboratory.
Hierarchy:-
Lab Technicians
PRE
Supervisory Responsibility:-
Supervises the technicians and staff in the NI labs.
Internal Audit
Introduction: -
Internal auditing is the department situated in the corporate office which is an independent
objective assurance and advisory activity designed to add value and improve an organization’s
operations.
The objective of internal audit is as follows:-
• Effectiveness and efficiency of operations.
Hierarchy:-
Manager
Senior Executive
Unit In charge
Junior Executive
Purpose: - To manage and coordinate internal audit department with given protocols.
1. Monitoring all the centers of the hospital according to the tariff, packages and non-
packages
2. Checking of the daily reports.
3. Monitoring the surgical procedures of the cath lab.
4. Preparing weekly and monthly reports.
5. Arrangements of surprise audits.
6. Checking of returns and cancellation in pharmacy, billing, IP & OP pharmacy, Purchase,
stores, Materials, canteen etc.
7. Arrangements of Internal training and development sessions of the executive level staff.
1. Monitoring all the centers of the hospital according to the tariff, packages and non-
packages
2. Preparing of the daily reports.
3. Monitoring of the various units.
4. Routine monitoring of pharmacy indents stocks, billing, canteen purchases, ambulance bills
and petrol bills etc.
5. Checking of returns and cancellation in pharmacy, billing, IP & OP pharmacy, Purchase,
stores, Materials, canteen etc.
6. Assist in internal training programmes.
1. Assisting the senior executive monitoring the unit according to the tariff, packages and
non-packages
2. Helps in collecting the information for preparing of the daily reports.
3. Routine monitoring of pharmacy indents stocks, billing, canteen purchases, ambulance bills
and petrol bills etc when assigned.
Hierarchy:-
Hospital Administrator
Manager Administration
Lobby Manager
Supervisory Responsibility:-
Over all administration of the hospital.
Supervisory Responsibility:-
Senior manager, manager, executives in the department.
1. Daily rounds of all floors and interacting with patient and attendants.
2. To monitor the discipline of PRE’s, House keeping staff and residents.
3. To get feedback from PRE’s and responds.
4. To assist Hospital Administrator in preparing monthly duty rooster of residents.
5. To monitor day to day duties of the residents.
6. To resolve in conjunction with Hospital Administrator any complaint from different floors.
7. To assist Hospital Administrator in organizing every day HOD meeting.
8. Coordinating departmental meeting, quality control meeting, mortality and morbidity
meeting.
9. Implementation of various programs.
10. Arrangement of camp by business Development Company.
11. Initiate different protocols.
12. Day to day functioning of clinics.
Supervisory Responsibility:-
Supervises departmental staff.
Supervisory Responsibility:-
Supervises departmental staff.
Purpose:- Supervises the work of the OP Reception. IP Reception, Helpdesk, all the blocks,
consultant cabin and lobby area regularly.
Purpose: - Provide administrative support to a department and/or Manager. Duties include general
clerical, receptionist and project based work. Project a professional company image through in-
person and phone interaction
CATHLAB
Introduction:-
Cathlab is situated in the basement. It consists of cathlab surgical section and post cath. Cathlab
surgical section includes two OT’s.
• For Cardiac procedures like CABG, Cor Angio, PTCA, IABB etc.
• For Pace makers, angioplasty etc.
Daily 10-15 procedures are conducted which also include emergency.
Post Cath includes the care of patient after procedures.
Hierarchy:-
Lab Technician
Sister In charge
Stores Keeper
Staff Nurse
Data entry operator
Supervisory Responsibility:-
Supervision of the Cath lab department.
Supervisory Responsibility:-
Supervision of the staff during the procedure.
Purpose: - To coordinate all the activities and procedures in the cath lab.
Supervisory Responsibility:-
Supervises the technicians and storekeepers.
Purpose: - To maintain the stock of the cath lab for the procedures.
Supervisory Responsibility:-
Supervises sister in charges and staff nurses and house keeping staff.
Supervisory Responsibility:-
Supervises staff nurses and house keeping staff.
1. General, routine nursing care of patient as per clinician’s instruction and general policy.
She normally becomes an active bridge between clinicians and patients
2. To assist clinicians during examination of patients in general, and female patients in
particular.
3. To assist while carrying out ward surgery and procedures.
4. Managerial duties like stocking: maintaining adequate supply of consumable items:
maintaining and checking records: transporting patients to referral clinicians etc.
5. Preparation of OT and patient.
6. Educational activity like counseling, health talks to patients, teaching practical skills to
7. Student nurses.
8. Admit and Discharge patients.
9. Some nurses work as “nurse clinicians” as assistants to surgeons during procedures.
Supervisory Responsibility:-
Supervises house keeping staff and trainees.
Physiotherapy Department
Introduction:-
The physiotherapy department is one of the most important required in a multispeciality hospital.
This department is concerned with the rehabilitation of the patient. The physiotherapy department
is situated on the ground floor .There are seven Physiotherapist working in two shifts.
Hierarchy:-
Senior Physiotherapist
Junior Physiotherapist
Supervisory Responsibility:-
Supervision of physiotherapy department
Supervisory Responsibility:-
Supervision of Junior Physiotherapists.
Hierarchy:-
Sr.
Manager
Senior Executive
Junior Executive
Purpose: - To ensure personnel and human resource functions are to be carried out to meet
organizational objectives.
1. Collects the previous day data from swipe machine and post the same into the system.
2. Generates late coming reports.
3. Collects all leave applications and update the attendance in the system.
4. Update attendance in the system for all cases where they have not swiped and entered
attendance in the register, permission taken.
5. Generates attendance report for all settlements cases.
6. Preparation of ID cards for staff.
7. Provide daily report to head of the department for habitual late comers, absentees and
leave status of staff.
• Training & development of Associate is by CARE foundation for the future growth of
Associate.
• There is lack of coordination between departments like nursing, lab, dietetics etc.
• The dietetics department is congested that means the ergonomics are not proper.
• Only one food and beverages manager for Hyderabad twin cities.
Suggestions
• Appointments of the staff that are well versed in regional as well as common languages like
Hindi and English. Apart from that training sessions should be there for common
languages.
• Proper exit interviews should be arranged & it should be made compulsory. If any qualified
staff is leaving then conditions should be planned up to certain extent that he/ she shouldn’t
go and necessary changes should be made after evaluation of the working conditions and
procedure.
• A cold storage is necessary for the kitchen. Apart from this we have also observed that
there is wastage of food in the hostels so for that refrigerator should be provided in hostels.
• For intradepartmental in-coordination strict rules should be made for all the employees as
well as the concerned head should be trained for proper administration. Delegation of
appropriate authority and responsibility to the concerned head.
• Time limit should be justified & described about each type of reports & should be
generated accordingly. The reports generation in the lab should be fast.
• The physiotherapy department should be situated at a place which should not look isolated
from the main building of the hospital & should be accessible easily from every department
of the hospital.
• Physiotherapy department should be made well equipped with modern equipments the size
of the department should be increased with proper cubical separation for the patient privacy
.
Executive Summary
Objective:-
To prepare job description of various department in care hospital.
Design :-
For the efficient use of human resource, job analysis is done by proper job
description.
Results:-
Department covered for the preparation of job description were Nursing, Dietetics,
Food and Beverages, Laboratory, Blood bank, NI Labs, Internal Audit, Administration, Cath Lab,
Physiotherapy, Human resource. However job description and specification was observed only in
few departments. This shows that the work is not properly defined.
The job summary in the hospital must be defined and specified according to abilities
to prevent haphazard and over work load in the department. Job description also defines the
limitations in the jobs.
Conclusion
Job descriptions are the factual statement of the work entitled. It is descriptive in nature and
defines the purpose and scope of the job. It tells us what is to be done, how is to be done and why?
The main objective of the job description is to differentiate one job from other and to set out its
outer limits. It forms the basis of performance appraisal and HR development. Thus the Job
description are prepared of various departments as per protocol in CARE Banjara unit.
Search Engines:-
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