These charts helps analyzing the collected data and putting things in perspective.

We can
investigate servicescapes, queuing and service gap models according to them. …

40

20

0
Check -in method
k iosk 31
regular 12

Age groups of respondents

18-23
24-29
5% 2% 14% 30-35
14% 36-41
42-47
14%
48-53
54-60
15%
60-65
12%
65<
12% 12%

Gender of respondents

25
Female
Male
18

0 5 10 15 20 25 30
*

Respondents perceived waiting time in regular check-in queue

6-14 min
0-5 minutes
15 minutes or more

Travelers perceived ammount of time to get

through the baggage drop

30
25
Respondents

20
15
10
5
0
0-5 06-10 11-15 16-20
M inutes

Check-in kiosks quality rating according to

travelers

1
2
Rating

3
4
5
0 5 10 15 20
# o f trav e lle rs

*
 Opinions about check-in kiosks

It is too complicated

Prefer someone to help

with it
It is too crowded

It is fast and saves time

Afraid of doing it wrong

*
Purpose of travels

23
22
21
20
19
18
Business
Pleasure