Great Place to Work®

Objectives

To share with you:

our business case for building a Great Place to
Work®
how we align large majority of the organization
with the core values
some of our HR tools & Programs
 FedEx Express
World’s Largest Express Transportation Company

Over 1,42,000 employees More than 100

Transporting 3.5 million million electronic
packages to over 220 transactions
countries each day With a fleet of 671 per day
aircraft worldwide, and
more than 44,500
vehicles in its worldwide
network
 An Employer of Choice

Argentina, Brazil, Belgium, Canada, China, France, Germany, Hong Kong,

India, Italy, Korea, Latin America & Caribbean, Mexico, Malaysia, Netherlands,
Netherlands, Singapore, United Kingdom, United States, Venezuela……..
 DNA ?

Deoxyribonucleic acid
(DNA)
is a nucleic acid that contains the
genetic instructions
is often compared to a set of
blueprints or a recipe, since it
contains the instructions needed
to construct other components
cells
What constitutes the FedEx DNA

By Frederick W. Smith,
FedEx Founder,
Chairman & CEO
 Creating A Winning Strategy
FedEx grew so remarkable because of its simple
simple philosophy “P – S – P”

SERVICE

PEOPLE

PROFIT
Global Consistency - FedEx DNA in India

Broadcasted on
Star News
INDIA
FedEx Commitment

Employer
of Choice

Carrier of
Choice

Neighbour
of Choice
Being Purple Blooded

The Employer of Choice

Purple Promise Driven HR Strategy

Acquire
yQuantitative / Qualitative
 Attracting Best Talent

Strong FedEx Brand

Reputation
Of bringing unique blend of talent, enthusiasm and ambition for a
stimulating work environment
Equal Opportunity employer - Progressive Employer

Value
Experience the peace of mind that comes with knowing the future is in
is in good hands
 Acquiring the Right Fit
Structured Job design
SJob Description
SSkills & Knowledge matrix
SBehavioral Competency framework
SJob Grade (Hay Point)

Structured Recruitment & Selection Process for

Internal & External candidates, which is;
Relevant (focuses on skills, knowledge and behaviours required to
deliver the job results)
Consistent (in line with Company Policies and Procedures)
Fair and ethical (in line with Company P&P and employment laws)
Offering a Dynamic Work Environment

Performance Driven Culture

Work-Life Balance
Addressing all by first name
Openness to Hire Related Employees
Culture of Safety
 Nurturing Diversity

“I started working with FedEx as a student in the data entry department

department 23 years ago and have been given every opportunity to
progress my career ever since. The logistics industry may traditionally
traditionally be seen as male-dominated, but my experience with FedEx
FedEx has been very different. There has been no ‘glass ceiling’ on
what I can achieve as a female manager.”
Antje Schuett-Fahrenkrog
Vice President Customer Experience

FedEx India - Experienced 95% increase in number of

women hired in 2007 over 2006
Every Manager is a HR Manager

Every Manager is responsible for

Recruitment
Employee Development
Performance Reviews
Employee Counseling
Rewarding employees

HR acts as a facilitator by providing training in

Leadership Skills – Leadership Institute
HR Skills – MAPS (Management Applied Personnel Skills) and
Competency Based Recruitment and Selection workshops
Management Orientation – MIP (Management Induction Class)
 Listening to Employees

Survey- Feedback –Action

Annual Survey
Voluntary survey (Almost 100% participation rate)
Anonymous and confidential
Guaranteed Fair Treatment Policy
Structured appeals procedure (Individual)
Open door Policy
Structured Appeals Procedure (Group)

Self directed teams – like Quality Action Teams

Employee Empowerment
Customer Service Agents have authority to reimburse customers up to 500
500 USD
Developing the Internal Talent
1,42,000 Global Employees & at any given time;
5% of employees are in classroom
7100 in Class = Large University

Training Curriculum by Job Description

Combination of Mandatory and Behavioral training
Optional courses based on individual PDP needs
Over 2000 online courses
 Building our Talent Pipeline

Promotion from Within Policy

FedEx aggressively promotes from within, because it has a
Very Specific Culture that requires strong leadership Skills
High Standards, every manager is responsible for People, Service,
Service, Profits
Has worked for us for the last 35 Years

Developing Leadership Skills

Leadership Institute
HORIZON, which is a Pre-Manager Program
 Motivating
Employees
Over 100 rewards & recognition programs, to list a
few:

Humanitarian Award – Highest award for self-sacrifice

Golden falcon Award – Highest non-management award
Bravo Zulu Program – Going beyond the call of duty
Star/Superstar award – Exceptional performance
Five Star Award – Strategic Contribution
HR Award of Excellence – HR Strategic Projects
President’s Club – Top 10% of FedEx worldwide Sales
employees who exceed revenue goals
Hall of Fame –Top Sales (3 times President’s Club winner)
Being a Part of the FedEx Family

Tuition Assistance
Employee Discounted Shipping
Discounted International Air-travel
Career Breaks
Paternity leave
Compassionate/Bereavement leave
 Retaining our People Asset

Competitive compensation & benefits package

Yearly tailor-made salary survey through consultants
Annual Merit Program

Pay for Performance Approach

Mid-year Performance Bonus
Annual Incentive Compensation based on MBO Performance
Sales Incentive
Pay Exception Program

Career Growth Opportunities

Creating a Fun Place to Work

i- Life (India Living in FedEx

Complete Employee Forum
To provide positive work environment by
adding elements of fun, social and
community responsibility
Opportunity to recognize the importance
of 'Internal Customer Experience’
Enhance ‘teamwork’ through
collaborative events
Being Customer Centric

The Carrier of Choice

 Behind Every FedEx Experience
Together, on 24th Together, on 30th June, Together, on April 4th,
Behind
September, 2007, Rohan Every Experience
2007, the Mumbai Ramp 2007, Nitin Dewan and his
Kabra and Anish D’Souza Ramp Team kept the team orchestrated an
lived by the Purple Purple Promise alive outstanding delivery, by
Promise and defied the weathering heavy shipping 900 kgs of
limitations set by time to thundering showers to chocolates to Dubai. The
deliver a critical package move 50 tonnes of cargo. shipment being heavy and
containing life saving The team with their perishable, it had to move
on the commercial mode.
medicine for a 10 year old courage, strong hearts
The team worked with great
old girl suffering from and dedication, the freight
great commitment to obtain
Cancer and admitted in was built and moved on
obtain clearances and
Tata Memorial Hospital, the ramp for the permissions from the
Mumbai. upliftment. Customs Office.
People are our Brand Ambassadors

Every shipment travels

through at least 2
countries and is managed
by more than 25
employees at different
points before delivery
 Quality is our Business!

QDM provides the methods and tools that

help us;
Consistently fulfill the Purple Promise
QDM helps us understand what our co-workers who
who depend on us, or our customers expect
Quality first when making any decision - the goal is to
to consistently get things right every time
Delivering the Purple Promise creates loyal
customers
QDM Principles
1. Customers Define Quality
Strive to understand customer requirements and expectations.
2. Be Scientific
Base decisions on facts and data, not guesses or opinions.
3. Measure, Measure, Measure
Measure failures, measure variation
4. Optimize Business Performance
Minimize unnecessary effort, time and cost.
5. Quality Involves Teamwork
See work as a collaborative process.
6. View Failures as Opportunities
Seek the truth and end the blame game.
‘People first’ Philosophy makes
business sense

Focus on self directed teams, has increased

increased productivity by 40% (globally)
Quality Action Teams in India improved
business processes,
In 6 years
64 employees
Delivered 6 million USD savings
Dominating the Customer experience
Contributing to the Society

The Neighbour of Choice

‘FedEx Philanthropy’

Supporting
organizations
that positively
impact the
community!
 Saving our
Environment
FedEx has integrated responsible environmental
practices into daily operations
Continuously set goals that challenge to increase
efficiencies and reduce waste
Conservation
More fuel efficient and quieter aircraft
Introducing alternative fuel and hybrid ground vehicles
Utilizing recycled packaging material
Industry Leader
FedEx has been recognized by leading government agencies,
nonprofit organizations & academic institutions
Environmental Policy
For more than a quarter of a century, FedEx has
leveraged qualities like speed, teamwork, and
precision in building the largest express
transportation company in the world.
These same qualities are prominent in our sport
sponsorship programs, making the relationships
both natural and complimentary.
FedEx India Corporate Social
ORBIS Video
Thank You