Be FloodWise

A guide for
residents
Understanding your flood risk,
preparing your property and family,
and recovering after a flood.
Lord Mayor’s message
Brisbane is a sub-tropical city that has evolved around its river and
creeks. Historically, the city experiences high annual rainfall with a climate
and topography that makes some areas susceptible to flooding.
Much of the flooding that occurs in Brisbane’s suburbs relates to the
many creeks and waterways that make up the landscape of our river city.
As part of its key role in water cycle management, Council undertakes
a number of actions including watercourse maintenance and clearing
debris from creek beds and stormwater drains.
In 2006, there has been an expansion of telemetry gauges in creeks,
implementation of early warning signage and upgrades to the city’s
stormwater drainage network.
Minimising flood damage is a community-wide responsibility. Although
Brisbane City Council has an important part to play, residents and
businesses can lessen the effect that flooding has on their properties and
families, while also assisting the wider community to respond to, and
recover from a flood.
In February 2005, I commissioned my Taskforce on Suburban Flooding
which proposed several key priority actions. These included a voluntary
home purchase scheme for identified ‘at-risk’ residential properties,
as well as the reviewing and strengthening of land use planning,
development and building controls, to ensure future activities have no
adverse effect on flooding. The report also recommended a community
awareness program aimed at enhancing community capacity to prepare
for and manage the impacts of flooding.
The recent increase in the severity of natural events, including cyclones,
droughts and floods demonstrates the effect that climate change may
have on our environment. The change in frequency and occurrence of
‘non-seasonal’ weather shows how important it is to be prepared.
To support our community to Be FloodWise, Council has developed a
range of materials that provide information to assist in personal flood
management. Many of the actions suggested in this booklet are low-cost
and easy to implement. It is important to do whatever you can to protect
yourself and your home.
Now is the time to Be FloodWise.

CAMPBELL NEWMAN
Lord Mayor
Contents
How to use this booklet ............................................................................................ 2

What will the next flood cost you? ........................................................................... 3

Step 1: Understanding your flood risk ..................................................................... 4

Ways to determine your flood risk .............................................................................. 4
Local waterway management ...................................................................................... 5
Council and community working together .................................................................. 5

Step 2: Preparing your home – people and property ............................................. 6

Preparing your home ................................................................................................... 6
Developing a Be FloodWise Household Kit ................................................................ 6
Insuring your house and contents ............................................................................... 6
Accessing and understanding flood warnings ............................................................ 7

Step 3: Responding when the water comes ........................................................... 9

Actions to take ............................................................................................................ 9
Risks during floods ..................................................................................................... 9
Driving and road safety ............................................................................................. 10
Evacuation ................................................................................................................. 10
Who to contact if you are affected ............................................................................ 11

Step 4: Recovering after the flood ......................................................................... 12

Things to look out for – risks immediately after the flood ......................................... 12
Cleaning up ............................................................................................................... 12
Assistance and relief .................................................................................................. 12
Preventative measures for next time ........................................................................ 13

Checklists and forms ................................................................................................ 14

Four steps to Be FloodWise checklist ...................................................................... 15
Be FloodWise Household Kit contents ..................................................................... 17
Essential household information ............................................................................... 18
Valuables register ...................................................................................................... 19
Clean up tips ............................................................................................................. 21

Glossary of terms ..................................................................................................... 23

Be FloodWise publications ...................................................................................... 24

Inset cover image provided courtesy of The Courier-Mail

1
 How to use this booklet UR
FL
OO
D RISK PREPARING
YO

UR
YO

HO
UNDERSTANDING

Brisbane City Council recognises the

ME
significant impact that flooding can have
on families and the community. We have
developed this booklet to assist you to Four steps to
Be FloodWise

RESPONDING WHE
understand your flood risk and know what
actions to take to be prepared and to
minimise your chances of being affected.
LOOD

The four colour-coded sections relate to understanding,

preparing, responding and recovering. The colour coding
EF

NT

will help you to navigate your way through the four steps.
TH
A GUIDE FOR RESIDENTS

E
R

A summary of important points is provided at the end of E W

FT AT
ER C
each step. RECOVERING A OMES

There are a range of checklists and forms provided on

perforated pages for easy use. These include the
Be FloodWise Household Kit, a valuables register, the
Four steps to Be FloodWise checklist and clean up tips.
An icon is used throughout the booklet to indicate
that more detail is available in the checklists and
forms section starting on page 14.
To help connect all people to flood related information,
|
Who should read this booklet?
This booklet is designed for home owners, tenants,
members of shared households and residents in general.
Ideally, all members of your home should be familiar with
the information contained in this booklet, particularly the
Be FloodWise Household Kit that will result from
implementing the suggestions provided. Together, this

Council can provide translation services by phone. booklet gives you a complete picture of what you can do
BE FLOODWISE

Phone (07) 3403 8888. to Be FloodWise.

2

Professional trade and service providers
Several times throughout this booklet reference is made
to service providers. Providers are referred to by their
common titles (e.g. plumber) without stating relevant industry
qualifications (e.g. licensed plumber). Council recommends
the use of qualified and registered tradespeople and
professionals. For example, use only engineers who are
registered by The Board of Professional Engineers of
Queensland or an electrician who holds the appropriate
licence issued by the Department of Industrial Relations.
Be FloodWise is another way Council is achieving our
vision of the city’s future.
Be FloodWise tip
It’s time to Be FloodWise
– It is quick and easy to prepare
yourself, your home and your yard.
DISCLAIMER
The information contained in this booklet and checklists is
intended as a guide only and is subject to change without
prior notice. It is not a substitute for expert, technical
or legal advice. Council accepts no risk or responsibility
for any losses, damage, costs or other consequences
whatsoever arising from the use of this information.
Photo: Brisbane River 1893 Floods
Photo probably taken at Wilson Outlook Reserve, New Farm
looking towards the city where the Story Bridge now stands.
What will the next flood
cost you?
Over the past decade weather patterns have been highly
variable. Brisbane has not received its normal annual rainfall
and throughout Australia we have experienced weather
extremes such as severe drought and cyclone activity.
If we look at our history we know that floods and droughts
are closely related and often follow each other. So now is the
time to Be FloodWise.
A flood can have a significant impact on you and your home.
These impacts can be caused by water, debris, contamination
and power loss. Damage to your home can be devastating
emotionally and financially.
Following a flood it can take several weeks, even months, for
your life to return to normal. It usually takes a week or more
to clean up and restore your property, adding to your costs
and stress.
Minimising your risk of flood damage should include
developing a Be FloodWise Household Kit and making
changes to your house and garden to ensure you take all
precautions. You may also consider flood insurance to cover
losses if a flood does occur.
Flooding cannot be completely prevented so it’s important to
be prepared.
3
 STEP

1 Understanding your flood risk

There are many things you can do to get to know your

property’s flood risk. By understanding the flood profile of
your property, you can make informed decisions about buying,
renting, building or renovating and take actions to minimise
flood damage to your home.
This section of the booklet looks at:
• ways to determine your flood risk
• local waterway management
• Council and community working together.

Ways to determine your flood risk

There are a range of services available from Council and
other sources to assist you in understanding your flood risk.
• FloodWise Property Report – The FloodWise Property
Report is a free report issued by Council and is designed
to provide property-based information about flood levels,
habitable floor levels for building and other information useful
in determining flood risks associated with a specific property.
The report provides information for river, creek, waterway
and storm-tide flooding. Currently it does not provide
information related to flooding from overland flow or local
run-off. FloodWise Property Reports are available from
Council’s regional business and customer service centres.
• Building services – In addition to Council resources,
you can access the services of an engineer to undertake
further assessment of all flood risks specific to your
property. This option will assist in mapping overland flow
paths and flood hazards that may not be identified in a
FloodWise Property Report.
A GUIDE FOR RESIDENTS
Many properties in Brisbane are located around the river, creeks
and waterways.
• Observation and local knowledge – Look at the slope
of the ground around your property. Note where the low
points are and where water is likely to flow. Also note
how close your property is to adjacent rivers, creeks or
waterway corridors.
Talk to people who have been in the area a while. Quite
often local knowledge provides insights into areas
that flood quickly, and stormwater and local flooding
issues. You may also wish to discuss flooding with local
volunteers such as State Emergency Service (SES) or
Neighbourhood Watch representatives.

Be FloodWise tip

Be FloodWise – Now is the time

to determine your flood risk.
|
BE FLOODWISE

4
Local waterway management
Brisbane has a large number of creeks and waterways. You
may have noticed Council clearing debris from the banks
of your local creeks and wondered why they do not remove
some of the vegetation at the same time.
Rubbish, shopping trolleys and other foreign debris interfere
with the ecology of our creeks and are removed by Council.
However, vegetation such as reeds and bullrushes may not be
removed as it has a number of important roles such as:
• anchoring the soil in place, preventing erosion
• acting as a filter, preventing some of the residential and
agricultural sediments and pollutants from entering the
water
• providing shelter for animals that live around our creeks.
Council regularly clears rubbish and debris from waterways as
This vegetation does not obstruct flood waters. As the water
they interfere with the ecology and cause blockages and flood
flow increases, the reeds flatten with the current to make way
hazards.
for run-off from the banks.

Council and community working

together
Often floods occur at the local level. Your immediate area
may be subject to flooding when other parts of Brisbane or
even your suburb are relatively dry. Understanding how your
area floods and looking for potential triggers that increase
flooding is important. To get a better understanding of local
geography, ask your local library for maps. You may also
want to visit your local Councillor’s office to discuss the flood
history of the area or to raise any concerns.
Council helps to prepare for flooding by managing vegetation
in waterways and improving infrastructure such as drainage
systems. You can assist this process by reporting any flood Council invests in mitigation works to minimise the impact of
hazards such as blocked stormwater drains or fallen trees. For flooding.
more information about Council’s vegetation management visit
www.brisbane.qld.gov.au or phone Council on (07) 3403 8888.
STEP 1 IN REVIEW
o Obtain a FloodWise Property Report from Council.
o Consider engaging the services of an engineer.
o View the property to determine the slope of the land
and to identify any potential flood hazards.
o Find out about your local flood history from your
neighbours.

5
 STEP

2 Preparing your home – people and property

Council understands that people’s personal safety and property

are of the highest concern during a severe weather event.
This section of the booklet looks at:
• preparing your home
• developing your Be FloodWise Household Kit
• insuring your house and contents
• accessing and understanding flood warnings.

Preparing your home

The Four steps to Be FloodWise checklist in
the checklists and forms section of this booklet
contains a number of important actions that can
improve how well you are prepared for a flood.
Implement these actions to keep your household safe and
to minimise damage to personal belongings, vehicles,
appliances and furniture.
As part of your preparation, you may also want to complete
the essential household information form in the checklists
and forms section on page 18.
Developing a Be FloodWise Household Kit
Your Be FloodWise Household Kit should be prepared now. A
benefit of preparing this kit is that many of these items could
be used in other emergencies. The kit will assist you during
a flood and if you are evacuated. Ideally, the kit should be
updated every six months.
Ensure all household members know where the kit is stored
A GUIDE FOR RESIDENTS
Flood damage to furniture and other valuables can be costly.
Insuring your house and contents
Part of preparing your home for flood is to consider your
valuables and decide whether you need flood insurance.
Flood insurance is not widely available in Australia due to the
difficulty in assessing the risk of an individual home by the
insurer. Many house and contents policies do not include cover
for flood damage or have specific limitations on the definition
of flood. Storm damage is usually included but the level of
cover may vary from insurer to insurer.
Flood is often treated differently to other storm damage so
check the definitions and limitations of each term in your
policy’s Product Disclosure Statement or contact your insurer.
Some insurers may not provide cover for properties with an

and what to do if a flood occurs including what valuables

to move to higher ground. Involving all members of your
household in preparation will ensure everyone has an
understanding of your agreed actions.
A comprehensive checklist of suggested contents
for the kit is provided in the checklists and forms
section of this booklet.
|
BE FLOODWISE
extensive flood history.
Take photos or videos of your valuable possessions.
This may prove very worthwhile in an insurance
claim. The valuables register in the checklists and
forms section may assist you to record details of your
possessions for insurance purposes. For more information about
flood insurance contact the Insurance Council of Australia at
www.ica.com.au or your insurer.

6
 Where to access warnings
Warnings are sent from the Bureau to media, Council,
Department of Emergency Services and other agencies
involved in managing severe weather and flood response
activities. The table below lists ways for you to access warning
information.

Channel Access Contact information

Visit the Bureau

Internet of Meteorology www.bom.gov.au
website.

Tune in your
Local AM and FM stations
Radio radio to a
especially radio ABC (612)
relevant station.

Watch out All free-to-air channels

for televised
Television The Weather Channel
weather
updates. (Foxtel/Austar)

Listen to
the Bureau’s Severe weather and flood
Telephone warnings: 1300 659 219
Telephone Weather
Service. Local Tropical cyclone warnings:
Radar image showing heavy band of light to moderate rain 1300 659 212
call charges
on 9 March 2001. This resulted in flash flooding and major
apply.
disruption to some areas of Brisbane.
Image courtesy of Bureau of Meteorology

The wailing siren that has been used in Queensland for tropical
Accessing and understanding flood cyclones (called the Standard Emergency Warning Signal) can
also be used for other major weather and flood events. You
warnings may hear it on radio or television prior to advice about a flood,
The Bureau of Meteorology is responsible for providing cyclone or storm. To hear a sample of the siren visit
forecasting and warning information. Council works in www.disaster.qld.gov.au/disasters/warning.asp
partnership with the Bureau to interpret warnings and provide
advice to Brisbane residents on possible flood impacts and
effects.
The Bureau issues a number of different types of warnings
before and during weather events which could result in Be FloodWise tip
flooding in parts of Brisbane. Triggers to listen and watch out
for include:
• flood warnings
Be FloodWise – Always be alert.
• severe weather and thunderstorm warnings, especially
Understand what flood warnings
those mentioning the possibility of flash flooding
mean and be prepared to act.
• tropical cyclone warnings including warnings of storm tide
• prolonged heavy rain
• rising creeks and rivers, and localised pooling of water.

7
 Interpreting flood warnings
You will hear these terms in weather forecasts so it is important
that you are familiar with what they mean.
Minor, moderate or major flooding
For the Brisbane River and creeks where specialised rainfall
and river height gauges have been installed, flood warnings
and river height bulletins will describe flooding as ‘minor’,
‘moderate’ or ‘major’.
• Minor flooding – Causes inconvenience. Low-lying areas
next to watercourses are inundated which may require
the removal of stock and equipment. Minor roads may be
closed and low-level bridges submerged.
• Moderate flooding – In addition to the above, the
evacuation of some houses may be required. Main traffic Creeks and waterways can rise rapidly. Be aware of warnings.
routes may be cut by flood waters. (1974)
• Major flooding – In addition to the above, extensive
areas are inundated. Properties and suburbs are likely to
be isolated and major traffic routes likely to be closed. STEP 2 IN REVIEW
Evacuation of people from flood-affected areas may be o Prepare a Be FloodWise Household Kit (refer to page 17).
required.
o Complete your essential household information form
Observed and predicted river heights (refer to page 18).
Flood warnings for the Brisbane River contain a summary of o Discuss and agree on your evacuation plan.
the existing rainfalls and river heights, and for larger floods,
predictions of river heights at key locations including Moggill, o Identify possessions, equipment and fittings that are
Jindalee and Brisbane City. For these key locations, predicted not located above possible flood levels and move if
heights may also be given with the time that the height is practical.
expected to be reached. o Check your insurance policy for flood cover and
For residents near these gauges, it is important to know what purchase flood insurance if necessary.
height on the gauge affects your property (e.g. the height that
A GUIDE FOR RESIDENTS

o Familiarise yourself with flood warning classifications

water begins to enter your yard, or the height at which the and where to access information during a flood.
floor is reached).
During a flood these bulletins are regularly issued and
updated. Bulletins and warnings are available via the channels
listed in the “Where to access warnings” table on page 7 of
this booklet. Be FloodWise tip

Be FloodWise – Remember that

there are limitations in forecasting.
Every level of flooding carries an
|

element of risk.
BE FLOODWISE

8
 STEP

3 Responding when the water comes

As you start to hear reports of rising water levels, it is time to

take action. At the start of heavy rains you may have several
hours to prepare. This might not be the case with flash floods,
which are caused by relatively short intense bursts of rainfall
and may not allow much warning time.
It is important that you stay safe during a flood. Council
suggests that you follow the actions outlined in this step to
keep your family, other household members and pets out of
harm’s way.
This section of the booklet looks at:
• actions to take
• risks during floods
• driving and road safety
• evacuation The force of water during a flood can be dangerous.
Photo courtesy of The Courier-Mail.
• who to contact if you are affected.

Risks during floods

Actions to take
The list below includes some general actions you can take
during a flood to minimise loss of life and property.
• Watch and listen out for flood warning bulletins and
evacuation information.
• Ensure that all indoor and outdoor equipment,
furniture, vehicles and valuables are secured and
moved to higher ground.
• Check that all safety and security precautions have
been taken.
• Check with the RACQ for safe routes before driving
anywhere.
• Do not attempt to drive on flooded roads or through
flooded creek crossings.
• If the waters start to rise inside your house before you
have evacuated move to the second floor (if possible).
• Use your Be FloodWise Household Kit if necessary. Keep
it dry and accessible.
For a comprehensive list of actions to take during
a flood, refer to the Four steps to Be FloodWise
checklist in the checklists and forms section on
page 15.
Flood waters can be dangerous. Be aware of the following:
• Drowning – Ensure children do not play in or near
stormwater drains. During a flood, water moves quickly
through drains that may be dry for most of the year.
• Currents – Don’t walk or swim in flood waters. As little as
15 centimetres of moving water can knock you off your feet.
• Electrocution – Stay clear of fallen powerlines and
electrical wires. Electricity passes easily through water.
• Driving – Don’t drive through flood waters or flooded
creek crossings. Detour around flooded roadways. A car
can be swept off the road by as little as half a metre of
flood water.
• Contamination – Wash your hands and feet with soap if
you do come into contact with flood water. Sewage or
chemicals can be found in flood water.
• Slipping – Tread carefully. Slippery surfaces can cause falls
and injuries.
• Wildlife – Be aware that there may be displaced and
stressed wildlife inside your home and yard. Wildlife lose
their homes in floods too.

9
 Driving and road safety
Roads often become flooded before water affects homes. It
is important that you stay informed of local road conditions to
prevent you and your family from becoming isolated.
Many drivers rescued from flood waters report that they were
in a hurry to get home to safety as a reason for tempting the
danger of driving into water. Regardless of the type of car and
despite what car commercials show, driving into flood waters is
dangerous considering:
• most flood-related deaths occur at night and involve cars
driving on flooded roads
• creeks and rivers can rise very quickly and the road surface
can also wash away making the water much deeper than it
appears
Driving on flooded roads is dangerous.
• once cars are swept downstream they will often roll to one
side or perhaps flip over entirely. The driver and occupants
have little time to escape the vehicle. Evacuation
Public transport It is natural to want to stay and protect your home and
valuables. However, as flood waters rise, dangers increase and
If you do need to evacuate, remember that public transport evacuation may be required.
services may not be reliable due to service interruptions or
diversions around flood waters. Visit www.translink.com.au or Council works with many government and community groups
phone 13 12 30 for public transport information. to manage flood events as smoothly as possible. If you are
asked to evacuate, do so immediately. You may consider
Road conditions finding safer temporary accommodation such as a friend or
relative’s house. If you are evacuating voluntarily, remember to
The RACQ offers road condition reporting. You can access this tell a relative or neighbour where you are going.
via their 24-hour phone service on 1300 130 595 (charges may
apply) or by visiting the RACQ website www.racq.com.au and Emergency shelters can change depending on where the water
clicking on a region to check local conditions. is. Contact Council on (07) 3403 8888 or listen to the radio for
information bulletins on your nearest centre.
A GUIDE FOR RESIDENTS

Before you evacuate, remind your family or other household

members of your central contact point in case you get
Be FloodWise tip separated. Make sure each household member has important
phone numbers with them.

Be FloodWise – Don’t drive on

flooded roads. Turn around, don’t
drown.
|
BE FLOODWISE

10
Who to contact if you are affected
Important numbers to remember are:
All emergencies 000
(Police/Fire/Ambulance) (mobiles 000 and 112)
Council/SES (07) 3403 8888
During a flood you may also need to contact a range of people
and services for assistance such as:
• medical providers (doctor or hospital, health fund)
• service providers (plumbers, electricians, gas and electricity
providers, vet)
• financial providers (bank, insurance provider, real estate
agent).
You may wish to use the Be FloodWise Emergency contact
card available from Council’s regional business centres and
customer service centres.

Emergency contact card

Now is the time to Be FloodWise

Widespread evacuation of families during 1974 flood.

Photo courtesy of The Courier-Mail.

A wallet sized card that can be used to record important
phone and policy numbers.
STEP 3 IN REVIEW
o Keep informed of weather updates.
o Take actions to limit damage to property by raising
and securing valuables.
o Keep your Be FloodWise Household Kit dry and
accessible.
o Be aware of risks such as electrocution and
contamination during floods to avoid injury.
o Consider transport arrangements during a flood.
o Evacuate if necessary, using your agreed actions.

11
 STEP

4 Recovering after the flood

After a flood, the recovery process can be stressful, costly

and emotionally demanding. It is important to remember that
support is available.
This section of the booklet looks at:
• things to look out for – risks immediately after the flood
• cleaning up
• assistance and relief
• preventative measures for next time.

Things to look out for – risks immediately

after the flood
Once the rain stops you might be tempted to head
home to assess the damage. If you have been
evacuated, wait for authorities to advise that the Flooding can cause extensive damage to valuables inside
flooded area is safe before returning home. and outside your home.
Photo courtesy of The Courier-Mail.

Electrocution, disease and building safety are the

three main hazards to consider when you do return.
Be cautious of water-damaged electrical appliances and wires.
Ideally wear rubber boots and gloves to avoid electric shock
and to stay clean and dry. Additional risks are outlined in the
Four steps to Be FloodWise checklist.
Wear protective clothing on legs, arms, feet and
hands while clearing debris. Wear rubber gloves
while scrubbing flood-damaged interiors and
furniture. Common techniques for sanitising and
cleaning flooded items are outlined in the clean up tips
checklist on page 21 of this booklet.

Cleaning up
After a flood, cleaning up can be a difficult process. Flood
waters contain many contaminants, lots of mud and debris.
Valuable carpeting, appliances, furniture and personal
belongings can be ruined by only a few centimetres of water.
A GUIDE FOR RESIDENTS
Assistance and relief
Following a major event such as a flood, a number of services
are available to assist you. These include personal support,
resources, specialist counselling, and health and community
services.

A deeper flood may cause damage to more expensive systems

including ducts, heating and air-conditioning units, private Disaster relief funding may be available. Local media and
wastewater treatment systems, gas and electricity supplies and newspapers will provide guidance on the type of support
building foundations. available following a disaster. Support can also be sought from
aid agencies and community organisations.

Agencies to contact for assistance

Organisation Role Contact details

Community Local aid and community organisations can provide support to

Check the White Pages® for local
organisations impacted communities. Examples of these include the Salvation
branch contact numbers.
|

and groups Army, Australian Red Cross, St Vincent de Paul Society and Rotary.
BE FLOODWISE

Crisis Care Initial inquiries relating to assistance following a disaster event. 1800 177 135

Assists individuals, families and communities to restore

Department of
emotional, social, economic and physical wellbeing following a Visit www.communities.qld.gov.au
Communities
disaster event.

A federal government initiative to give individuals and families

Disaster Assist Visit www.disasterassist.gov.au
access to information about recovery assistance following a disaster.

12
Preventative measures for next time
When considering developing or redeveloping your property,
it is important to understand the standards to which your
property was built and any impacts that changes to your
property may have on your flood exposure.
Development standards
There are many areas of Brisbane that were subdivided in
the late 1800’s and early 1900’s when there was simply a
lack of knowledge about flooding and how it would impact
on a rapidly growing city. We now know that many low-
lying areas of the city that have been developed would
not be in accordance with today’s development standards.
Unfortunately, this situation will remain as it is not possible
to rebuild and re-subdivide the city to meet with today’s
standards.
Under previous standards, the planning method was to
redirect excess stormwater flow across properties. Current
town planning standards have been updated to ensure that
where stormwater exceeds pipe capacity, flow is carried in the
roadway. This reduces the potential for flooding of residences.
Be FloodWise tip
Be FloodWise – Contact Council
on (07) 3403 8888 for information
on smart ways to build without
increasing your flood risk.
Building and renovating
It is particularly important to remember the flood impacts of
any changes or renovations to your home.
Minimising flood risk in and around your home can make all
the difference when a flood occurs. If you are considering
renovating or improving your home, make sure you:
• Obtain a free FloodWise Property Report from Council.
• Consider flood implications when you are making
improvements or additions to your home. Even building
a patio means there is less ground to absorb water.
Engage a building certifier to ensure that you comply
with Council standards and that your renovations don’t
create a potential flood hazard.
• Avoid building underneath the house unless it meets
relevant building standards and required habitable floor
levels.
• Install or upgrade your property’s drainage systems.
• Ensure newly installed electricity outlets and switches are
above possible flood levels.
STEP 4 IN REVIEW
o Be aware of risks following a flood to avoid injury.
o Clean all flood-affected property thoroughly.
o Contact government or community groups for
assistance.
o Take steps to reduce impacts next time.
13
 Be FloodWise A guide for residents

Four steps to Be FloodWise checklist

As part of preparing for a flood, consider every item on the list below. Implement as many points as possible now.
A review every six months is recommended.

Step 1: Understanding your flood risk Step 3: Responding when the water
o Obtain a FloodWise Property Report from Council. comes
o Consider engaging the services of an engineer. Immediately before the flood
o View the property to determine the slope of the land o Take actions to limit damage to property by raising
and to identify any potential flood hazards. and securing valuables.
o Find out about your local flood history from your Inside
neighbours.
o Keep informed of weather updates. Listen to a
battery-operated radio or television.
Step 2: Preparing your home –
o Move valuables to a high and dry place.
people and property
o Seal warm clothes, blankets, valuables and photos in
o Check your insurance policy for flood cover and
waterproof bags.
purchase insurance if necessary.
o Empty your fridge and freezer. Leave the doors open
o Familiarise yourself with flood warning classifications
so that they do not float.
and where to access information during a flood.
o Anchor and close any fuel tanks securely.
Electrical
o Place sandbags in toilet bowls and over wastewater
o Ensure newly installed electricity outlets, switches and
outlets to avoid sewage backflow.
mains power box are installed above possible flood
levels. o Elevate electrical goods by placing them on top of
other items.
o Install all large appliances (including those under your
house) above possible flood levels. Outside
Possessions o Roll out builder’s plastic around the base of your
home. Tape remaining plastic to the outside walls
o Identify possessions, equipment and fittings that are
above expected water levels and keep downpipes on
not located above possible flood levels and move if
the outside of the plastic.
practical. Remember valuables such as keepsakes,
photos and computers. o Use silicon to seal windows and doors.
Emergency planning o Check and seal all ventilation holes, cellar doorways,
doors and windows.
o Prepare a list of important phone numbers.
o Remove obstacles to water flow such as gates or
o Position emergency numbers in a readily accessible
fences.
place.
o Elevate or secure outdoor furniture, bins etc. if
o Find out which radio station you should listen to for
possible.
frequent flood updates.
o Elevate or secure fuels, chemicals and poisons above
o Designate a person outside your area as your
possible flood levels.
household contact.
o Check that neighbours take similar precautions to
o Discuss and agree on your evacuation plan which
avoid damage to your home.
includes your pets and any neighbours requiring
assistance.
o Ensure everyone knows what to do in a flood.
o Prepare a Be FloodWise Household Kit (refer to page 17).
o Complete your essential household information form
(refer to page 18).
During the flood
o Keep your Be FloodWise Household Kit dry and
accessible.
Evacuation
o Evacuate if necessary, using your agreed actions.
Follow advice from authorities if they ask you to
evacuate.
o Take your Be FloodWise Household Kit with you.
o Turn off electricity, gas and water mains as you leave.
o Lock windows and doors as you leave.
o Consider transport arrangements during a flood
using an evacuation route with the least number of
flood-affected roads.
o Remember that public transport may not be reliable
due to service disruptions.
o Consider your pets.
Hazards
o Be aware of risks such as electrocution and
contamination during floods to avoid injury.
o Don’t walk or swim in flood waters.
o Ensure children do not play in or near flood waters or
stormwater drains.
o Wash your hands and feet with soap if you come into
contact with flood water.
o Stay clear of fallen powerlines and electrical wires.
Electrical current passes easily through water.
o Check with the RACQ for safe routes before driving
anywhere. Detour around flooded roadways.
Step 4: Recovering after the flood
o For assistance phone Brisbane City Council on
(07) 3403 8888.
o All emergencies – phone 000 (mobiles 000 and 112).
o Contact government or community groups for
assistance.
Hazards
o Be aware of risks following a flood to avoid injury.
o Only drive when you know that it is safe. Turn around,
don’t drown.
o Beware of powerlines, fallen trees and water over the
road.
o Inspect your home for structural damage before
entering.
o Keep the power off until an electrician has inspected
your system for safety.
o Have an electrician test all electrical items prior to use.
o Use a torch until you are sure there is no gas inside
the house.
o Beware of wildlife that may have entered the house.
o Do not use the toilet or tap until you have checked
for sewerage and water pipe damage. If you suspect
damage, call a plumber.
o Boil tap water until the water supply is declared safe.
o Test that smoke detectors are still working.
Cleaning
o Clean all flood-affected property thoroughly.
o Contact your insurance company to discuss a claim.
o Photograph or video the water damage in your house
before cleaning up to assist your insurance claim.
o See the clean up tips in the checklists and forms
section on page 21 of this booklet for information
about cleaning.
o Throw away food, including tinned food which has
been in contact with flood water.
o Salvage and dry water-damaged items.
Long-term changes to make around the house
o Take steps to reduce impacts next time.
o Consider flood implications when you are making
improvements or additions to your home.
o Avoid building underneath the house unless it meets
relevant building standards and required habitable
floor levels.
o If water regularly comes into the habitable areas of
your home, consider raising your house.
o Consider installing or upgrading drainage systems.
o Replenish your Be FloodWise Household Kit and
regularly update contact lists.
 Be FloodWise A guide for residents

Be FloodWise Household Kit contents

This kit will assist you during a flood and if you are evacuated. Use a waterproof container to house the following items:

Essentials Other items

o map of the area with public buildings (potential o ______________________________________________
shelters) identified
o valuables such as jewellery and photographs o ______________________________________________

o important papers, identification, bank books, credit o ______________________________________________

cards and cash
o ______________________________________________
o list of emergency and personal phone numbers
o ______________________________________________
o spare house keys
o ______________________________________________
Personal items o ______________________________________________
o toiletries and sanitary supplies o ______________________________________________
o physical aids (e.g. glasses/hearing aid) o ______________________________________________
o blankets, dry clothes, spare footwear
o ______________________________________________
o rubber boots and gloves
o games for children and adults such as playing cards o ______________________________________________
o ______________________________________________
Equipment o ______________________________________________
o battery-operated portable radio o ______________________________________________
o mobile phone and charger
o ______________________________________________
o camera
o waterproof torch o ______________________________________________
o tools o ______________________________________________
o ______________________________________________
Supplies
o ______________________________________________
o first aid supplies
o ______________________________________________
o medications and prescriptions
o baby formulas, nappies and supplies (if applicable) o ______________________________________________
o spare batteries and bulbs o ______________________________________________
o non-perishable food o ______________________________________________
o pet food
o ______________________________________________
o can opener
o ______________________________________________
o drinking water
o antibacterial wipes o ______________________________________________
o builder’s plastic and sandbags. o ______________________________________________
 Be FloodWise A guide for residents

Essential household information

This form helps you to record information on special needs, medical conditions and pets. It may assist you and the
SES if an evacuation is required.
Keep this information in a waterproof container or bag, attached to the inside of the cupboard under your kitchen
sink. You may also wish to keep another copy in your Be FloodWise Household Kit to take a copy with you when you
evacuate.

Property profile

Street address: __________________________________________________________________________________________

________________________________________________________________________________________________________

Suburb:________________________________________________________________________ Postcode: _______________

Phone: ________________________ Lot number: __________________________ Registered Plan Number: ___________

Household members

Name Adult Child Medications and Allergies or special needs such

(tick) (tick) prescriptions as glasses, hearing aid etc.

E.g. Joe Citizen Ventolin® Wears glasses. Allergic to

peanuts.

1.

2.

3.

4.

5.

Family doctor: Phone:

Pets

Name (and ID number if Breed Location in the house/yard that the animal usually lives in
applicable)

E.g. Spot Kelpie Kennel on the northern side of the house

1.

2.

3.

Vet: Phone:
 Be FloodWise A guide for residents

Valuables register

Use this list to write down details of your valuable possessions. This list could help with estimating the level of
insurance cover you require and will act as a register of your possessions to assist in making an insurance claim. It will
be useful for all sorts of emergencies and disasters, not just floods.

Once complete, this register should be kept in a waterproof sleeve in your Be FloodWise Household Kit.

Model/ Date of
Item description Brand Purchase price Priority
serial number purchase
 Model/ Date of
Item description Brand Purchase price Priority
serial number purchase
 Be FloodWise A guide for residents

Clean up tips

Item Procedure

Appliances • Many flood-damaged appliances can be salvaged, but they must be thoroughly dried
out first and should be checked by an authorised service technician before being
plugged into an electrical outlet.

• The hard exterior can be hand cleaned using a disinfectant.

• All appliances that have been flooded should be properly grounded to prevent
electrocution. Mud or dirt in a grounded outlet or adapter may prevent the grounding
system from working and could cause electrocution.

• Do not hose large appliances as this may increase damage if water gets into places
that the flood did not reach. Instead, wash the appliance with a wet cloth and common
household cleaner. Rinse with a disinfectant solution to clean and discourage mildew.
Towel dry.

Ceilings and walls • Plasterboard acts like a sponge when wet. If soaked by contaminated flood water, it can
be a permanent health hazard and should be removed.

• Remove plasterboard to at least the flood level. If most of the wall was soaked by clean
rainwater, consider cutting a 5-15 centimetres section from the bottom and top of walls
to create a ‘chimney effect’ of air movement for faster drying. Avoid ductwork and
wiring.

• Plaster and panelling can often be saved, but air must be circulated in the wall cavities
to dry the studs and sills.

Clothes • Be aware that clothes soaked with flood water may have been contaminated. Simply
drying the clothes is not sufficient. Wash all clothes thoroughly.

Contaminated mud • Shovel out as much mud as possible and wash away mud from hard surfaces.

Electrical system • The system must be shut off, and repaired and inspected by an electrician before it can
be turned back on.

Floors • Carpet – Clean and dry carpets and rugs as quickly as possible. Seek assistance from a
professional carpet cleaner. If sewage-contaminated flood water covered your carpet
or it was under water for 24 hours or more, discard it for health and safety reasons. To
clean, hang carpets and rugs outdoors and hose them down. Work a disinfecting carpet
cleaner into soiled spots with a broom. Dry thoroughly before replacing the carpet.
If the carpet is not able to be removed, dry it as quickly as possible using a wet/dry
vacuum and dehumidifier. Use a fan to circulate air above the carpet and if possible,
underneath.

• Vinyl or tiles – These may need to be removed to allow drying of the subfloor.

• Timber floors – These should be dried gradually. Some restoration companies can
accelerate drying time by forcing air through the underside of hardwood floorboards.
Clean and dry wood before attempting repairs.
Item Procedure

Furniture and • Take furniture, rugs, bedding and clothing outside to dry as soon as possible.
household items
• Use an air-conditioner or dehumidifier to remove moisture or open windows. Use
fans to circulate air in the house.

• If mould and mildew have already developed, brush off items outdoors to prevent
scattering spores in the house. Vacuum floors, ceilings and walls to remove mildew,
then wash with disinfectant. Wear a protective mask to prevent breathing in mould
spores.

• Mattresses that have come into contact with flood water should be thrown away.

• Upholstered furniture soaks up contaminants from flood waters and should be

cleaned by a professional.

• Toys and stuffed animals should be thrown away if they have been contaminated by
flood waters.

Heating and • These systems will need inspection and cleaning.

cooling systems,
ducts and • Flood-soaked insulation should be replaced.
insulation

Kitchen • Disinfect glass, porcelain, china and plastic dinnerware. Air-dry dishes to ensure
they are completely dry.

• Disinfect silverware, metal utensils and pots and pans by boiling in water for 10
minutes. Bleach may react with metals and should not be used.

• Cupboards and counters need to be cleaned and rinsed before storing dishes.

• Swollen chipboard cupboards will need replacing due to contamination.

Private wastewater • Flooding of a private wastewater treatment system can be hazardous. It may
treatment systems lead to a back up of sewage in the home, contaminate drinking water and cause
unsanitary conditions until the system is fixed. Contact your plumber immediately.

Roof damage and • Areas that commonly contribute to water damage include defective flashing,
leaks clogged downpipes or gutters, cracks, deterioration and holes. Call a roof repairer
for any repairs.

Surfaces • Scrub surfaces with hot water and a heavy-duty cleaner. Then use disinfectant.