SUBMITTED TO:

UNIVERSITY OF MUMBAI

PROJECT ON:

QUALITY OF WORK LIFE

SUBMITTED BY:

DHAVAL PREMJI NISAR

THIRD YEAR BACHELOR OF MANAGEMENT

STUDIES (BMS)

UNDER THE GUIDANCE OF:

PROF. JAYSHREE PHENE

P.T.V.A.’S

M.L.DAHANUKAR COLLEGE OF COMMERCE

Vile Parle (East), Mumbai

2010-2011
 CERTIFICATE

I, Prof. Jayshree Phene here by certify that Dhaval Premji Nisar

of M.L.Dahanukar College of Commerce of TYBMS (Semester
5th) has completed project on Quality of Work Life during
academic year 2010-11. The information submitted is true and
original to the best of my knowledge.

SIGNATURE OF SIGNATURE OF

PROJECT GUIDE THE PRINIPAL

DECLARATION
I, Dhaval Premji Nisar of M.L.Dahanukar College of Commerce
of TYBMS (Semester 5th). Hereby declare that I have completed
project on Quality of Work Life in the academic year 2010-11, as
per the requirements of the University Of Mumbai as a part of
Bachelor of Management Studies (BMS) program. The
information submitted is true and original to the best of my
knowledge.

DHAVAL PREMJI NISAR

ACKNOWLEDGEMENT
 Any accomplishment requires the effort of many people and this is no
different. I would first and foremost like to thank the University of
Mumbai for designing such a precise and practical course and giving me an
opportunity to present this project on Quality of Work Life which is a
result of co-operation and good wishes of many people.

This project would just not have been complete without the valuable
contribution from various people whom I have interacted with in the course
of completion, whose name if not mentioned would be inappropriate on my
part.

It is with great affection and admiration that I acknowledge my

indebtedness to my Project Guide, Prof. Jayshree Phene for assisting me in
my project. Without her this project would have remained just an idea,
without form or content. It was indeed been a great experience working
under her guidance during the entire course of this project.

Finally, I would like to thank my friends, my parents and all those

people who directly or indirectly lend me a helping hand in finishing this
project, those names are too numerous to be mentioned.

EXECUTIVE SUMMARY
 I have undertaken the project on “Quality of Work Life” as a part of the
curriculum of Bachelor of Management Studies (BMS). The main reason I took up this
project is to learn how different work life situations affect employees in their working
styles.

The main intent/aim of doing this project is to understand what good quality work
life means to employees and how it affects the companies. The project helps me to
understand how a company’s HR Department tries to improve their business by keeping
good relations with employees. It helps to understand how good working conditions help
employees to work more efficiently. ‘Quality of Work Life’ emphasizes on how an
employee and employer should keep a proper balance between their work and family. It
emphasizes how people can keep balance by making their work timings flexible.

‘Quality of Work Life’ basically is all about employee involvement, which

consists of methods to motivate employees to participate in decision making. This helps
in building good relationships. The project gives emphasis on use of different methods by
different companies, which helps in solving many quality and people related problems.

This project is a means to appreciate the nitty-gritty involved in employee’s

relationship with their organization and employers. It helps me understand how
organizations keep constant check of health and safety so as to run their business
smoothly.

Last but not the least, this project, shows through case studies how different
organizations take care of the working environment, so as to keep their employees and
other associates happy.

INDEX
Serial No. Contents Page No.
1 Introduction 1

2 Elements and Factors of Quality of Work Life 8

3 Issues of Quality of Work Life 13

4 Quality of Work Life-A Way to Stop Attrition 16

5 Quality of Work Life Programs 18

6 Improving Quality of Work Life 21

7 Quality of Work Life-WRQoL 41

8 Quality of Work Life as an HR Strategy 46

9 Work-Life Balance and Case study 54

10 Case Studies

• Taj’s People Philosophy and Star system 59

• Improving the quality of life - Tata Group of Companies 67

• Work- life balance for employees - IBM India 73

11 Project Research on Quality of Work Life 74

12 Conclusion 100

13 Bibliography 101

14 Appendix 106