ADSL2+ Modem/Router + Wi-Fi

Troubleshooting Guide

© 2007 by UTSTARCOM.
All Rights Reserved
Confidential and Proprietary
 ADSL2+ Troubleshooting Guide

Copyright

Copyright © 2007, UTStarcom, Inc. All right reserved. No part of this documentation may be reproduced in
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DCN: 02-575-722-016
Revision: B

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 ADSL2+ Troubleshooting Guide

Table of Contents

1 INTRODUCTION .............................................................................................................................................4
1.1 Purpose .................................................................................................................................................4
1.2 Scope.....................................................................................................................................................4
1.3 Definitions ..............................................................................................................................................4
1.4 Acronyms...............................................................................................................................................5
1.5 Document Organization.........................................................................................................................5
2 TROUBLESHOOTING ....................................................................................................................................6
2.1 Problems Starting Up the Modem .........................................................................................................6
2.1.1 Troubleshooting the Start-Up of Your Modem ..................................................................................6
2.2 Problems with the LAN LED ..................................................................................................................6
2.2.1 Troubleshooting the LAN LED ..........................................................................................................6
2.3 Problems with the DSL LED ..................................................................................................................6
2.3.1 Troubleshooting the DSL LED ..........................................................................................................6
2.4 Problems with the LAN Interface ...........................................................................................................7
2.4.1 Troubleshooting the LAN Interface ...................................................................................................7
2.5 Problems with the WAN Interface .........................................................................................................7
2.5.1 Troubleshooting the WAN Interface ..................................................................................................7
2.6 Problems with Internet Access ..............................................................................................................8
2.6.1 Troubleshooting Internet Access.......................................................................................................8
2.7 Problems with the Password .................................................................................................................8
2.7.1 Troubleshooting the Password..........................................................................................................8
2.8 Problems with the Web Configurator.....................................................................................................9
2.8.1 Troubleshooting the Web Configurator .............................................................................................9
2.9 Troubleshooting TCP/IP Related Problem. ...........................................................................................9
2.9.1 How do I check the connectivity from my PC to my ADSL Router? .................................................9
2.9.2 I can ping the Modem from my PC, but I cannot access the Modem WEB interface? ...................10
2.9.3 I can ping the ADSL Router but I still cannot browse the Internet. .................................................10
2.10 Flow Chart for troubleshooting the ADSL Connection ........................................................................11

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 ADSL2+ Troubleshooting Guide

1 Introduction
This document helps in troubleshooting of ADSL 2+ Modem/Router with/without Wi-Fi.

1.1 Purpose

The purpose of this document is to help the user in troubleshooting ADSL2+

Modem/Router with/without Wi-Fi.

1.2 Scope

The scope of this document is limited to the troubleshooting of ADSL2+ Modem/Router

with/without Wi-Fi.

1.3 Definitions

ADSL ADSL stands for Asymmetric Digital Subscriber Line. ADSL offers a
broadband connection technology. This technology uses existing
copper wires installed for telephone systems. Through the use of a
wide range of frequencies, ADSL can deliver speeds up to 40 times
faster then standard modem circuits.

DSL (Digital Subscriber Line) is a technology for bringing high-bandwidth

information to homes and small businesses over ordinary copper
telephone lines

Broadband Broadband is a term used to refer to high speed data transmission

services, including ADSL, SDSL, and cable internet. Widespread take
up of ADSL broadband is encouraging businesses to use new
technologies such as internet videoconferencing and telephony, real
time booking systems, and stock control.

Ethernet Ethernet is large and diverse family of frame-based computer

networking technologies for local area networks (LANs). It defines a
number of wiring and signaling standards.

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 ADSL2+ Troubleshooting Guide

1.4 Acronyms

ADSL Asymmetric Digital Subscriber Line

DSL Digital Subscriber Line
LAN Local Area Network
LED Light Emitting Diode
PPPoE Point to Point Protocol over Ethernet
TCP/IP Transmission Control Protocol/Internet Protocol
WAN Wide Area Network

1.5 Document Organization

This document is organized into the following sections:

♦ The Introduction section details the purpose, scope, definitions, acronyms, and
document organization of this document.

♦ The Troubleshooting section explains different kinds of problems and the actions
to be taken.

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 ADSL2+ Troubleshooting Guide

2 Troubleshooting
2.1 Problems Starting Up the Modem

2.1.1 Troubleshooting the Start-Up of Your Modem

PROBLEM SOLUTION

None of the LEDs turn on ♦ Make sure that the Modem’s power adaptor is connected
when I switch on the to the Modem and plugged in to an appropriate power
Modem. source. Check that the Modem and the power source are
both turned on.

♦ Turn the Modem off and on.

♦ If the error persists, you may have a hardware problem.

In this case, you should contact your Service provider.

2.2 Problems with the LAN LED

2.2.1 Troubleshooting the LAN LED

PROBLEM SOLUTION

The LAN LEDs do not turn ♦ Check your Ethernet cable connections.
on. ♦ Check for faulty Ethernet cables.

♦ Make sure your computer’s Ethernet card is working

properly.

2.3 Problems with the DSL LED

2.3.1 Troubleshooting the DSL LED

PROBLEM SOLUTION

The DSL LED is off. ♦ Check the telephone wire and connections between the
Modem DSL port and the wall jack.

♦ Make sure that the telephone company has checked

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 ADSL2+ Troubleshooting Guide

your phone line and set it up for DSL service.

♦ Remove your ADSL line from the modem and reinsert

back to reinitialize the link to the DSLAM.

♦ If the error persists, you may have a hardware problem.

In this case, you should contact your Service provider.

2.4 Problems with the LAN Interface

2.4.1 Troubleshooting the LAN Interface

PROBLEM SOLUTION

♦ If the 10M/100M LEDs on the front panel are both off,

I cannot access the
refer to the Problems with the LAN LED section.
Modem from the LAN.
I cannot ping any ♦ Make sure that the IP address and the subnet mask of

Computer on the LAN. the Modem and your computer(s) are on the same
subnet.

2.5 Problems with the WAN Interface

2.5.1 Troubleshooting the WAN Interface

PROBLEM SOLUTION

I cannot get a WAN IP ♦ The ISP provides the WAN IP address after
address From the ISP. authenticating you. Authentication may be through the
user name and password, the MAC address or the host
name.

♦ The username and password apply to PPPoE and

PPPoA encapsulation only. Make sure that you have
entered the correct Service Type, User Name and
Password (be sure to use the correct casing.

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 ADSL2+ Troubleshooting Guide

2.6 Problems with Internet Access

2.6.1 Troubleshooting Internet Access

PROBLEM SOLUTION

I cannot access the ♦ Make sure the Modem is turned ON and connected to
Internet. the network.

♦ If the DSL LED is OFF, refer to the Problems with the

DSL LED section.
Internet connection
♦ Verify your WAN settings.
Disconnects
♦ Make sure you entered the correct user name and
password.

♦ If you use PPPoE pass through, make sure that bridge is

turned on.

♦ For wireless stations, check that both the Modem and

wireless station(s) are using the same SSID, channel,
WEP keys (if WEP encryption is activated) and
authentication method.

♦ Check the schedule rules.

♦ If you use PPPoA or PPPoE encapsulation, check the

idle time-out setting.

♦ Contact your ISP.

2.7 Problems with the Password

2.7.1 Troubleshooting the Password

PROBLEM SOLUTION

I cannot access the ♦ The username is “admin”. The default password is

Modem. “admin”. The Password and Username fields are case-
sensitive. Make sure that you enter the correct password
and username using the proper casing.

♦ If you have changed the password and have now

forgotten it, you will need to upload the default
configuration file. This restores all of the factory defaults
including the password.

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 ADSL2+ Troubleshooting Guide

2.8 Problems with the Web Configurator

2.8.1 Troubleshooting the Web Configurator

PROBLEM SOLUTION

I cannot access the web ♦ Check that you have enabled web service access. If you
configurator. have configured a secured client IP address, your
computer’s IP address must match it.

♦ For WAN access, you must configure remote

management to allow server access from the WAN (or
all). You must also configure a firewall rule to allow
access from the WAN.

♦ Your computer’s and the Modem’s IP addresses must be

on the same subnet for LAN access.

♦ If you changed the Modem’s LAN IP address, then enter

the new one as the URL.

♦ Also check the settings of your browser and see if the

Proxy option is enabled. If so disable.

2.9 Troubleshooting TCP/IP Related Problem.

2.9.1 How do I check the connectivity from my PC to my ADSL Router?

1. With default configuration ADSL Router functions as a DHCP Server.

2. The default DHCP Address range is 192.168.1.2 192.168.1.254.

3. The Management IP for the modem is 192.168.1.1

Use “Ping” utility to check the connectivity from PC to the ADSL Router. (eg: Ping
192.168.1.1 ) From the PC connected to the modem, you should get a successful ping
reply from the modem.

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 ADSL2+ Troubleshooting Guide

2.9.2 I can ping the Modem from my PC, but I cannot access the Modem WEB
interface?
This could be due to Proxy Server Settings defined in the WEB Browser. Disable
Proxy Server Settings on the WEB Browser.

1. In case of Internet Explorer under Tools Internet Options

Connections LAN Settings uncheck the “Use a Proxy Server for your
LAN “ option.

2. In case of Netscape communicator this will be under Edit preferences

advanced Settings proxies

3. In case of Mozilla this will be under Tools Options general. Choose

direct connection to the Internet option.

2.9.3 I can ping the ADSL Router but I still cannot browse the Internet.

1. DNS entries: - This can be due to the problem with the DNS Entries, assign the
DNS entries under Network properties TCP/IP. Assign the DNS entries
provided by the ISP.

2. Please refer to the section 2.

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 ADSL2+ Troubleshooting Guide

2.10 Flow Chart for troubleshooting the ADSL Connection

Start

Problem with Internet

Connectivity

Yes Rectify the Is the

Is the Problem with
Problem and Problem
Cable ?
Check resolved

No

Problem with
No DHCP Server
Is the PC getting on Modem.
DHCP Address? Check the
settings on
Modem

Yes

No
Is Power on Check the DC
ADSL Modem Adapter and
End
OK ? the AC Power

Yes

Could be problem Correspond

from the Provider with the
End. Open a Provider to
Trouble Ticket with Fix the
the Provider Problem

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