Professional Documents
Culture Documents
2. Explain the healthy practices followed in EFQM & MBNQ awarded companies.
Introduction: -
social and technical dimensions aimed at achieving excellent results, which needs
Nowadays, quality award models, such as the Malcolm Baldrige National Quality
Award (MBNQA) and the European Foundation for Quality Management (EFQM)
confirming whether these models clearly reflect the main premises of TQM.
Since the 1990s, most firms have used the models underpinning quality awards,
such as the Deming Prize (DP Model) in Japan, the Malcolm Baldrige National
Quality Award (MBNQA) Model in the USA, and the European Quality Award (EFQM
TQM
Overview: -
Most TQM approaches strongly emphasize measurement. Some insist on the use of
cost of quality. The recognition that TQM is a board culture change vehicle with
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internal and external focus embracing behavioral and service issue, as well as
quality assurance and process control, prompted the United States to develop one
of the most famous and now widely used framework, the Malcolm Baldrige
National Quality Award (MBNQA). The award itself, which is composed of two solid
crystal forms 14 inches high, is presented annually in USA that have “excelled in
presented each year by the President of the USA, which has attracted many
performance strategies and the benefit to be derived from using these strategies.
focus, information and analysis, human resource focus, process management and
business result.
(EFQM), in European it has also been recognized that the technique of self-
assessment is very useful for any organization wishing to monitor and improve it
performance. In 1992 EFQM was launched a European Quality Award which is now
The EFQM model recognized that processes are the means by which organization
harness and releases the talents of its people to produce result performance.
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Moreover, improving in performance can be achieved by improving the processes
To receive price, companies must demonstrate that their approach of TQM has
and others with an interest in the company for the past few years. In 1999, the
European Quality Award was renamed “The EFQM Excellence Model”. The changes
made were attempt to reflect new areas of management and quality thinking such
market focus.
The EFQM Excellent Model is based on the idea that the outcomes of quality
“enablers”. These enablers are leadership and constancy of purpose, policy and
strategy, how the organizes. The five enabler are concerned with how results are
being achieved, while the four “results” are concerned what the organization has
The nice element of the model are defines by the EFQM are, leader develop and
facilitate the achievement of the mission and vision, develop values required for
long-term success and implement these through appropriate actions and behavior
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Another is policy and strategy, how the organization implements its mission and
Based on the people, is define how the organization manages, develops individual
team and organization level, and how it plans these activities in order to support
its policy and strategy and the effective operation of its processes.
Beside, organization also plans and manages its external partnerships and internal
resources in order to support its policy and strategy and fully satisfy and generate
increasing value for, its customer’s loyalty and their perceptions of the
performance and the services the organization that provide by the people.
the citizen, its involvement in the community in which it operates, and any
Key performance result, this shows the financial and non-financial outcomes of the
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