BSNL CDR, CRM Application

Version 1.0
FTTH User Manual
BSNL, Hyderabad, India

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BSNL CDR, CRM
Version 1.0
FTTH User Manual
BSNL, Hyderabad, India
 CRM User Manual

Contents
1. Shifting of FTTH Voice within the STD(Shift within STD)

2. Shifting of FTTH Voice within SSA across STD(Shift within SSA across STD)

3. Shifting of FTTH Voice across the SSA(Shift Across SSA)

4. Shifting of FTTH Broadband within the STD(Shift within STD)

5. Shifting of FTTH Broadband within SSA across STD(Shift within SSA across STD)

6. Shifting of FTTH Broadband across the SSA(Shift Across SSA)

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FTTH – Shift Scenarios

Shifting of FTTH Voice within the STD(Shift within STD):

To Shift a FTTH Voice connection, the customer should have an existing Voice service. Before the
Shift process is started, it is required that the entry of the new installation address has the same
exchange type (which is provided in the Customer Accounts – Addresses view for that particular
customer)

To shift the FTTH Voice service within the same STD:

1. Click Customer Accounts screen. The Customer Accounts Home View appears.

2. Enter any or all the values in the Search field. Click Go. The Customer Accounts List View
appears

3. Click Account Name. The Customer Accounts – Account Summary View appears.

4. Click Addresses view tab. The Customer Accounts – Addresses View appears.

5. Click New. A record with the Address Type as Installation Address appears.

Note: Installation Address and Billing Address are mandatory.

6. Click Account Summary view tab. The Customer Accounts – Account Summary View tab
appears. The services provided to that particular account appears.

7. Select the Order Sub Type as Shift within STD

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8. Click Shift. At this point, two orders are created

I. First, with the Order Type as Shift and Order Sub Type as Shift within STD (Child order or
Reconnection order)

II. Second, with the Order Type as Shift and Order Sub Type as Disconnect (Parent order or Shift-
Disconnect order)

The Orders Detail View of the child order appears. Validate button enables.

9. Click More Info view tab. The Orders – More Info View appears.

10. Select Nature Of Shift from the following three options:

I. Shift CRD

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II. Shift when feasible

III. Shift Immediate

Note: If the Nature of Shift is Shift CRD:In this scenario, shift takes place on the date requested by
the customer. The Validate button is active.

Note: If the Nature of Shift is Shift When Feasible:In this scenario, the shift takes place whenever it
is feasible for BSNL

Note: If Nature of Shift is Shift Immediate: In this scenario, the disconnect order order (parent
order) should be completed before the child order.

Note: If the Installation Address is not changed, an alert is generated.

Note: FTTH STD Code and FTTH Exchange in the child order should not be changed.

11. Click Customize . Click Done.

Note: Plans, fecilities,etc can be changed while shifting the service.

11. Click Validate. A message, Validations are successful, appears.

12. Click Submit Order. The order is submitted to the downstream systems.

I. The Status field displays Submission in Progress and the Sub Status displays Validation
Successful.

II. The Status field value becomes In Progress. Once the order is completed, that is, after the facility is
provisioned for the customer, the Status becomes Completed. Once the order is completed, the view
becomes completely non-editable.

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13. Click Milestones view tab. The Type field indicates with which downstream system the order is
pending. The Status field provides the status of the order in that respective system. For example, if
the Status field in this view displays Complete, the Status field in the upper applet displays Complete
indicating that the order has been completed.

14. These are the various milestones for shift order (Shift within STD) to be created.

1. SERVICE ORDER CREATED

2. OLT_FTB_WIRING

3. SPLITTER_WIRING

4. CPE_WIRING

5. OLT_CONFIGURATION

6. INDOOR

7. BILLING COMPLETED

8. FINAL_TESTING

9. SERVICE ORDER

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Shifting of FTTH Voice within SSA across STD(Shift within SSA across STD):

To Shift a FTTH Voice connection, the customer should have an existing Voice service. Before the
Shift process is started, it is required of the new installation address(which is provided in the
Customer Accounts – Addresses view for that particular customer)

To shift the FTTH Voice service within SSA across STD:

1. Click Customer Accounts screen. The Customer Accounts Home View appears.

2. Enter any or all the values in the Search field. Click Go. The Customer Accounts List View
appears

3. Click Account Name. The Customer Accounts – Account Summary View appears.

4. Click Addresses view tab. The Customer Accounts – Addresses View appears.

5. Click New. A record with the Address Type as Installation Address appears.

Note: Installation Address and Billing Address are mandatory.

6. Click Account Summary view tab. The Customer Accounts – Account Summary View tab
appears. The services provided to that particular account appears.

7. Select the Order Sub Type as Shift within SSA across STD

8. Click Shift. At this point, two orders are created

I. First, with the Order Type as Shift and Order Sub Type as Shift within SSA across STD (Child order
or Reconnection order)
II. Second, with the Order Type as Shift and Order Sub Type as Disconnect (Parent order or Shift-
Disconnect order)

The Orders Detail View of the child order appears. Validate button enables.

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9. Click More Info view tab. The Orders – More Info View appears.

10. Select Nature Of Shift from the following three options:

I. Shift CRD

II. Shift when feasible

III. Shift Immediate

Note: If the Nature of Shift is Shift CRD:In this scenario, shift takes place on the date requested by
the customer. The Validate button is active.

Note: If the Nature of Shift is Shift When Feasible:In this scenario, the shift takes place whenever it
is feasible for BSNL

Note: If Nature of Shift is Shift Immediate: In this scenario, the disconnect order order (parent
order) should be completed before the child order.

Note: If the Installation Address is not changed, an alert is generated.

Note: FTTH STD Code in the child order should be change.

10.1 . Select FTTH STD Code in Orders – FTTH Voice view.

10.2 . Click Available Numbers. A list with all the available numbers for that particular STD Code
appears. Select a number from the list. Depending on the availability, the list is populated. Click OK.

10.3. Click Reserve Number to reserve the Service Id(Ph #) number.

11. Click Customize . Click Done.

Note: Plans, fecilities,etc can be changed while shifting the service.

Note: If already shift order is raised for Broadband(as COMBO plan presents), Customize disables in
Shift Voice order.

Note: If Broadband service exists with same number, then we have to raise shift order on Broadband
service too.

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Note: If COMBO Plan is present , the nature of shift should be same in both Voice and BB Order.

12. Click Validate. A message, Validations are successful, appears.

12.1. Click Activities. Approve (If any)

Note:

An activity is created for AOTR based upon the number range. To submit the shift order to the
downstream systems, the activity created for AOTR should be approved.

To approve activity:

1. Login into the CRM application as AOTR. The AOTR Home Page appears.

Note: The activity that has been created can be viewed in My Activities applet.

2. Click Activity #. The Orders – Activities View appears.

Note: The lower applet displays the activity with status as Open. The Approve and Reject buttons are
activated.

3. Click Approve. The activity is approved. The status of the activity becomes Approved. An alert is
created for CSR in the CSR Home Page.

4. Click Reject. The activity is rejected. The status of the activity becomes Cancelled. The Shift order
status changes to Cancelled. An alert is created for CSR in the CSR Home Page

When the activity is approved:

13. Click Submit Order. The order is submitted to the downstream systems.

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I. The Status field displays Submission in Progress and the Sub Status displays Validation
Successful.

II. The Status field value becomes In Progress. Once the order is completed, that is, after the facility is
provisioned for the customer, the Status becomes Completed. Once the order is completed, the view
becomes completely non-editable.
14. Click Milestones view tab. The Type field indicates with which downstream system the order is
pending. The Status field provides the status of the order in that respective system. For example, if
the Status field in this view displays Complete, the Status field in the upper applet displays Complete
indicating that the order has been completed.

15. These are the various milestones for shift order (Shift within SSA across STD) to be created.

1. SERVICE ORDER CREATED

2. OLT_FTB_WIRING

3. SPLITTER_WIRING

4. CPE_WIRING

5. OLT_CONFIGURATION

6. INDOOR

7. BILLING COMPLETED

8. FINAL_TESTING

9. SERVICE ORDER

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Shifting of FTTH Voice across the SSA(Shift Across SSA):

To Shift a FTTH Voice connection, the customer should have an existing Voice service. Before the
Shift process is started, it is required that the entry of the new installation address has the different
exchange type and SSA(which is provided in the Customer Accounts – Addresses view for that
particular customer)

To shift the FTTH Voice service across the SSA:

11. Click Customer Accounts screen. The Customer Accounts Home View appears.

12. Enter any or all the values in the Search field. Click Go. The Customer Accounts List View
appears

13. Click Account Name. The Customer Accounts – Account Summary View appears.

14. Click Addresses view tab. The Customer Accounts – Addresses View appears.

15. Click New. A record with the Address Type as Installation Address appears.

Note: Installation Address and Billing Address are mandatory.

16. Click Account Summary view tab. The Customer Accounts – Account Summary View tab
appears. The services provided to that particular account appears.

17. Select the Order Sub Type as Shift Across SSA

18. Click Shift. At this point, two orders are created

I. First, with the Order Type as Shift and Order Sub Type as Shift Across SSA (Child order or
Reconnection order)
II. Second, with the Order Type as Shift and Order Sub Type as Disconnect (Parent order or Shift-
Disconnect order)

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The Orders Detail View of the child order appears. Validate button enables.

19. Click More Info view tab. The Orders – More Info View appears.

20. Select Nature Of Shift from the following three options:

I. Shift CRD

II. Shift when feasible

III. Shift Immediate

Note: If the Nature of Shift is Shift CRD:In this scenario, shift takes place on the date requested by
the customer. The Validate button is active.

Note: If the Nature of Shift is Shift When Feasible:In this scenario, the shift takes place whenever it
is feasible for BSNL

Note: If Nature of Shift is Shift Immediate: In this scenario, the disconnect order order (parent
order) should be completed before the child order.

Note: If the Installation Address is not changed, an alert is generated.

Note: FTTH Exchange and FTTH STD Code in the child order should be changed.

Note: Select Billing account (In the child order) that must be having same exchange type as
installation address should be selected.

21. Select Billing Account (same exchange type as Installation address),FTTH Exchange ,
Installation Address and FTTH STD Code in Orders – FTTH Voice view.(In child order)

22. Click Available Numbers. A list with all the available numbers for that particular STD Code
appears. Select a number from the list. Depending on the availability, the list is populated.
Click OK.

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23. Click Reserve Number to reserve the Service Id(Ph #) number.

22. Click Customize . Click Done.

Note: Plans, fecilities,etc can be changed while shifting the service.

Note: If COMBO Plan is present , the nature of shift should be same in both Voice and BB Order.

12. Click Validate. A message, Validations are successful, appears.

Note: If Broadband service exists with same number, then we have to raise shift order on Broadband
service too. Message Prompts on Validate button.

12.1. Click Activities. Approve (If any)

Note:

An activity is created for AOTR based upon the number range. To submit the shift order to the
downstream systems, the activity created for AOTR should be approved.

To approve activity:

1. Login into the CRM application as AOTR. The AOTR Home Page appears.

Note: The activity that has been created can be viewed in My Activities applet.

2. Click Activity #. The Orders – Activities View appears.

Note: The lower applet displays the activity with status as Open. The Approve and Reject buttons are
activated.

3. Click Approve. The activity is approved. The status of the activity becomes Approved. An alert is
created for CSR in the CSR Home Page.

4. Click Reject. The activity is rejected. The status of the activity becomes Cancelled. The Shift order
status changes to Cancelled. An alert is created for CSR in the CSR Home Page

When the activity is approved:

13. Click Submit Order. The order is submitted to the downstream systems.

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I. The Status field displays Submission in Progress and the Sub Status displays Validation
Successful.

II. The Status field value becomes In Progress. Once the order is completed, that is, after the facility is
provisioned for the customer, the Status becomes Completed. Once the order is completed, the view
becomes completely non-editable.
14. Click Milestones view tab. The Type field indicates with which downstream system the order is
pending. The Status field provides the status of the order in that respective system. For example, if
the Status field in this view displays Complete, the Status field in the upper applet displays Complete
indicating that the order has been completed.

15. These are the various milestones for shift order (Shift Across SSA) to be created.

1. SERVICE ORDER CREATED

2. OLT_FTB_WIRING

3. SPLITTER_WIRING

4. CPE_WIRING

5. OLT_CONFIGURATION

6. INDOOR

7. BILLING COMPLETED

8. FINAL_TESTING

9. SERVICE ORDER

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Shifting of FTTH Broadband within the STD(Shift within STD):

To Shift a FTTH Broadband connection, the customer should have an existing FTTH Broadband
service. Before the Shift process is started, it is required that the entry of the new installation address
has the same exchange type (which is provided in the Customer Accounts – Addresses view for that
particular customer)

To shift the FTTH Broadband service within the same STD:

6. Click Customer Accounts screen. The Customer Accounts Home View appears.

7. Enter any or all the values in the Search field. Click Go. The Customer Accounts List View
appears

8. Click Account Name. The Customer Accounts – Account Summary View appears.

9. Click Addresses view tab. The Customer Accounts – Addresses View appears.

10. Click New. A record with the Address Type as Installation Address appears.

Note: Installation Address and Billing Address are mandatory.

6. Click Account Summary view tab. The Customer Accounts – Account Summary View tab
appears. The services provided to that particular account appears.

7. Select the Order Sub Type as Shift within STD

8. Click Shift. At this point, two orders are created

I. First, with the Order Type as Shift and Order Sub Type as Shift within STD (Child order or
Reconnection order)

II. Second, with the Order Type as Shift and Order Sub Type as Disconnect (Parent order or Shift-
Disconnect order)

The Orders Detail View of the child order appears. Validate button enables.

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9. Click More Info view tab. The Orders – More Info View appears.

10. Select Nature Of Shift from the following three options:

I. Shift CRD

II. Shift when feasible

III. Shift Immediate

Note: If the Nature of Shift is Shift CRD:In this scenario, shift takes place on the date requested by
the customer. The Validate button is active.

Note: If the Nature of Shift is Shift When Feasible:In this scenario, the shift takes place whenever it
is feasible for BSNL

Note: If Nature of Shift is Shift Immediate: In this scenario, the disconnect order order (parent
order) should be completed before the child order.

Note: If the Installation Address is not changed, an alert is generated.

Note: FTTH STD Code and FTTH Exchange in the child order should not be changed.

11. Click Validate. A message, Validations are successful, appears.

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12. Click Submit Order. The order is submitted to the downstream systems.

I. The Status field displays Submission in Progress and the Sub Status displays Validation
Successful.

II. The Status field value becomes In Progress. Once the order is completed, that is, after the facility is
provisioned for the customer, the Status becomes Completed. Once the order is completed, the view
becomes completely non-editable.

13. Click Milestones view tab. The Type field indicates with which downstream system the order is
pending. The Status field provides the status of the order in that respective system. For example, if
the Status field in this view displays Complete, the Status field in the upper applet displays Complete
indicating that the order has been completed.

14. These are the various milestones for shift order (Shift within STD) to be created.

1. SERVICE ORDER CREATED

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2. OLT_FTB_WIRING

3. SPLITTER_WIRING

4. CPE_WIRING

5. OLT_CONFIGURATION

6. BB_NIB

7. BB_VPN

8. BILLING COMPLETED

9. FINAL_TESTING

10. SERVICE ORDER

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Shifting of FTTH Broadband within SSA across STD(Shift within SSA across STD):

To Shift a FTTH Broadband connection, the customer should have an existing Broadband service.
Before the Shift process is started, it is required of the new installation address (which is provided in
the Customer Accounts – Addresses view for that particular customer)

To shift the FTTH Broadband service within SSA across STD:

1. Click Customer Accounts screen. The Customer Accounts Home View appears.

2. Enter any or all the values in the Search field. Click Go. The Customer Accounts List View
appears

3. Click Account Name. The Customer Accounts – Account Summary View appears.

Click Addresses view tab. The Customer Accounts – Addresses View appears.

4. Click New. A record with the Address Type as Installation Address appears.

Note: Installation Address and Billing Address are mandatory.

5. Click Account Summary view tab. The Customer Accounts – Account Summary View tab
appears. The services provided to that particular account appears.

6. Select the Order Sub Type as Shift within SSA across STD

7. Click Shift. At this point, two orders are created

I. First, with the Order Type as Shift and Order Sub Type as Shift within SSA across STD (Child order
or Reconnection order)
II. Second, with the Order Type as Shift and Order Sub Type as Disconnect (Parent order or Shift-
Disconnect order)

The Orders Detail View of the child order appears. Validate button enables.

8. Click More Info view tab. The Orders – More Info View appears.

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9. Select Nature Of Shift from the following three options:

I. Shift CRD

II. Shift when feasible

III. Shift Immediate

Note: If the Nature of Shift is Shift CRD:In this scenario, shift takes place on the date requested by
the customer. The Validate button is active.

Note: If the Nature of Shift is Shift When Feasible:In this scenario, the shift takes place whenever it
is feasible for BSNL

Note: If Nature of Shift is Shift Immediate: In this scenario, the disconnect order order (parent
order) should be completed before the child order.

Note: If the Installation Address is not changed, an alert is generated.

Note: FTTH STD Code in the child order should be change.

10.1 Select FTTH STD Code in Orders – FTTH Voice view.

10.2 Click Available Numbers. A list with all the available numbers for that particular STD
Code appears. Select a number from the list. Depending on the availability, the list is
populated. Click OK.

11. Click Reserve Number to reserve the Service Id(Ph #) number.

Note: If already shift order is raised for Voice(as COMBO plan presents), Customize disables in Shift
Broadband order.

Note: If Voice service exists with same number, then we have to raise shift order on Voice service
too.

Note: If COMBO Plan is present , the nature of shift should be same in both Voice and BB Order.

12. Click Userid Creation. A message, Validations are successful, appears.

13. Click Submit Order. The order is submitted to the downstream systems.I. The Status field
displays Submission in Progress and the Sub Status displays Validation Successful.

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II. The Status field value becomes In Progress. Once the order is completed, that is, after the facility is
provisioned for the customer, the Status becomes Completed. Once the order is completed, the view
becomes completely non-editable.
14. Click Milestones view tab. The Type field indicates with which downstream system the order is
pending. The Status field provides the status of the order in that respective system. For example, if
the Status field in this view displays Complete, the Status field in the upper applet displays Complete
indicating that the order has been completed.

15. These are the various milestones for shift order (Shift within SSA across STD) to be created.

1. SERVICE ORDER CREATED

2. OLT_FTB_WIRING

3. SPLITTER_WIRING

4. CPE_WIRING

5. OLT_CONFIGURATION

6. BB_NIB

7. BB_VPN

8. BILLING COMPLETED

9. FINAL_TESTING

10. SERVICE ORDER

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Shifting of FTTH Broadband across the SSA(Shift Across SSA):

To Shift a FTTH Broadband connection, the customer should have an existing Broadband service.
Before the Shift process is started, it is required that the entry of the new installation address has the
different exchange type and SSA(which is provided in the Customer Accounts – Addresses view for
that particular customer)

To shift the FTTH Broadband service across the SSA:

1. Click Customer Accounts screen. The Customer Accounts Home View appears.

2. Enter any or all the values in the Search field. Click Go. The Customer Accounts List View appears

3. Click Account Name. The Customer Accounts – Account Summary View appears.

4. Click Addresses view tab. The Customer Accounts – Addresses View appears.

5. Click New. A record with the Address Type as Installation Address appears.

Note: Installation Address and Billing Address are mandatory.

6. Click Account Summary view tab. The Customer Accounts – Account Summary View tab
appears. The services provided to that particular account appears.

7. Select the Order Sub Type as Shift Across SSA

8. Click Shift. At this point, two orders are created

I. First, with the Order Type as Shift and Order Sub Type as Shift Across SSA (Child order or
Reconnection order)
II. Second, with the Order Type as Shift and Order Sub Type as Disconnect (Parent order or Shift-
Disconnect order)

The Orders Detail View of the child order appears. Validate button enables.

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9. Click More Info view tab. The Orders – More Info View appears.

10. Select Nature Of Shift from the following three options:

I. Shift CRD

II. Shift when feasible

III. Shift Immediate

Note: If the Nature of Shift is Shift CRD:In this scenario, shift takes place on the date requested by
the customer. The Validate button is active.

Note: If the Nature of Shift is Shift When Feasible:In this scenario, the shift takes place whenever it
is feasible for BSNL

Note: If Nature of Shift is Shift Immediate: In this scenario, the disconnect order order (parent
order) should be completed before the child order.

Note: If the Installation Address is not changed, an alert is generated.

Note: FTTH Exchange and FTTH STD Code in the child order should be changed.

Note: Select Billing account (In the child order) that must be having same exchange type as
installation address should be selected.
10.1 Select Billing Account (same exchange type as Installation address),FTTH
Exchange , Installation Address and FTTH STD Code in Orders – FTTH BroadBand
view.(In child order)
10.2 .Click Available Numbers. A list with all the available numbers for that particular STD Code
appears. Select a number from the list. Depending on the availability, the list is populated. Click OK.

11. Click Reserve Number to reserve the Service Id(Ph #) number.

Note: If COMBO Plan is present , the nature of shift should be same in both Voice and BB Order.

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12. Click Userid Creation. A message, Validations are successful, appears.

Note: If Broadband service exists with same number, then we have to raise shift order on Broadband
service too. Message Prompts on Validate button.

13. Click Submit Order. The order is submitted to the downstream systems.

I. The Status field displays Submission in Progress and the Sub Status displays Validation
Successful.

II. The Status field value becomes In Progress. Once the order is completed, that is, after the facility is
provisioned for the customer, the Status becomes Completed. Once the order is completed, the view
becomes completely non-editable.
14. Click Milestones view tab. The Type field indicates with which downstream system the order is
pending. The Status field provides the status of the order in that respective system. For example, if
the Status field in this view displays Complete, the Status field in the upper applet displays Complete
indicating that the order has been completed.

15. These are the various milestones for shift order (Shift Across SSA) to be created.

1. SERVICE ORDER CREATED

2. OLT_FTB_WIRING

3. SPLITTER_WIRING

4. CPE_WIRING

5. OLT_CONFIGURATION

6. BB_NIB

7. BB_VPN

8. BILLING COMPLETED

9. FINAL_TESTING

10. SERVICE ORDER

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