Professional Documents
Culture Documents
101
Preparing Students
for the Real World
The Agenda
Career Preparation
Creating a Resume and Cover Letter
Interviewing Etiquette
Social Etiquette
Dining with Style and Grace
Communicating with the Industry
Career Preparation
Why Prepare?
It’s a jungle out there…..
www.jist.com
Creating a Powerful
Resume
and
Cover Letter
Why is a Resume so Important?
Contemporary Education
graduate May 2003
Reno High School, Reno, NV. Expect to
Style Program
Major Courses:
Restaurant Management
Menu Planning
Purchasing
• Classified Advertisement
I read your advertisement in the Chicago Tribune for a Hostess on Sept.
28, 2002
• Unsolicited Mailing
I would like to apply for a position as a Hostess with Prime Rib Depot. I am
seeking a summer position where I can use my communications skills and work
with the public.
• The Internet
I am sending my enclosed resume as an application for the Hostess position with
your company. I found the opening listed on your Web site. I am seeking a
position where I can use my communications skills and work with the public.
• Referral
I was referred to you by Mike Thomas, who is my neighbor. He tells me that you frequently
hire dependable, hard working high school seniors at your restaurant. Currently, I am seeking
a summer internship where I can use my communications skills and work with the public.
The Middle Paragraphs
(Desire)
Jennifer Dean
Enclosure: Resume
Netiquette
• Problem with e-mail is that your tone can
easily be misunderstood
• Always read your email before it goes out.
• Don’t forget the rules of spelling and
grammar.
• Never omit a greeting
and/or closing.
• Never use ALL CAPITALS.
Interviewing Etiquette
The Perfect Candidate
• A complete application
• Personal appearance
• Answering questions completely
• Consistent work attendance
• Positive attitude and behavior
• Good interpersonal relations
• Completing tasks efficiently
Pre-Interviewing Courtesies
I
Don’t
Think
So !!
Clothing Tips for Men
• Conservative 2-piece dark suit,
navy blue or medium to dark
gray.
• Long sleeved blue or white shirt.
• Silk tie complimenting in color
or style
• Black dress socks
• Dark polished shoes and
matching belt
• Jewelry – No bracelets, earrings
or large rings.
Dress for Success
Clothing Tips for Women
• Dark conservative suit. Two
piece 1 or 2 button jacket and
knee length skirt.
• White or light colored long
sleeved blouse that is not low
cut or sheer.
• Black well polished shoes with
1 to 1½ inch heels.
• Natural tone or sheer black
pantyhose.
• Limited conservative jewelry.
Dress for Success
Body Language
Do’s Don’ts
Make frequent eye contact Slouch
Smile
Cross you arms
Take notes
Smile
Tap your feet
Nod frequently Clear your throat
Smile repeatedly
Keep you hands out of your Bite your lips or nails
pocket
The Interview
• The Application
• The Greetings – the handshake, the names
• The Chit – Chat
• The Core – the interviewing questions
• The Questions - Have your questions ready!
• The Close – What happens next?
Filling in the Blanks
www.jist.com
Filling out an Application Form
• Follow Directions.
• Don’t leave any blanks.
• Be neat.
• Be prepared.
• Provide positive information about
yourself.
• Avoid negative information about yourself.
Post Interview
www.amazon.com
What is Diversity?
What are some examples
of human diversity?
Age Marital status
Race Physical status
Ethnicity Economic class
Culture Education
Gender Religion
Sexual Political
Orientation Ideology
Conflict in the Workplace
• Stereotyping
• Disrespect
• Generalizations
• Lack of Awareness
Benefits of being
Culturally Sensitive
• People respect you
• Less conflict
• Problems are easily solved
• Business is more successful –
meaning more job security
Asian Cultures
Japanese
• The bow symbolizes respect and humility.
• The “ok” sign is a symbol for money.
• The business card – treat it with respect.
• Very punctual. It is rude to be late to a business meeting.
Chinese
• Opening a gift in front of the giver signifies the gift is more important than
the giver.
• The triangle is considered a negative shape.
Thai
• Never touch the head or pass an object over the head – the head is
considered sacred in Thailand.
• Never cross your legs in the presence of an older person.
European and African Cultures
• In Great Britain, the napkin is a child’s diaper. They call it the
Serviette.
• In France, the “ok” sign means zero.
• In Germany, first names are seldom used when doing business.
• In Germany, gifts are rarely exchanged and are usually not
appropriate.
• The number 7 is considered bad luck in Kenya and good luck
in Czech Republic.
• In Bulgaria, a nod means “no” and shaking you head means
“yes”.
• In some African countries, the color red represents witchcraft
and death.
Middle Eastern Cultures
www.amazon.com
Working with your local
restaurant managers
Making a Connection!
Any Questions?