Professional Documents
Culture Documents
ASSIGNMENT 'A'
ASSIGNMENT 'B'
ASSIGNMENT 'C'
SUBMITTED BY:
SAHIL JASSAL
PEN:A1921210014(el)
BBA (JULY 2010-11)
Assignment A
Ans 1. Schools of Management
1. Classical school :
classsical management theory consists of a group of similar ideas on the
managament of organizations evolved in late 19th & early 20th century.
This school is also called the traditional school of management. This
school evolved as a result of industrial revolution in response to the
growth of large organizations. classical school discusses management as:
A. Management is ordering people to do the job.
B. Management is desigening job structure.
C. Management is to forcast, to plan, to organize, to coordinate and to
control.
The first statement of management was based on economic rationality of
the employee. That assumes that people choose there course of action that
maximizes their monetary rewards. Thus to get employees to work hard,
managers should appeal to their monetary desire. Classical theorists
recognized human emotions.
The third statement was based on the Fayol's unified concept. Fayol wrote
that all the activities of business enterprises could be divided into six
groups: technical, commercial , financial , accounting , commanding,
coordinating and controlling. He focused on the managerial activity &
propounded that basic functions of a manager consists of planning,
organizing , commanding, coordinating and controlling. He also presented
14 principles of management.
2. Behavioural school:
The human relations approach of management has evolved into modern
behaviourism. The term modern behaviourism refers to the current stage of
evolution of the behavioural school of management,which gives primacy
to psychological needs but treats fulfillment of emotional needs mainly as
a means of achieving other primary economic goals. Important behavioural
scientists like Abraham Maslow, Frederick Herzberg & Karl Lewin had
regorous traning in various social sciences and used sophisticated research
models. They regarded the classical management theory as highly
mechanistic , which tends to degrade the human spirit and is non-
responsive to human needs. The behaviourists preferred more flexible
organization structures with jobs built around the capabilities and aptitudes
of average employees.
The most important principle out of the 14 is the "Divison of work" as this
also forms a part of planning process. Dividing the work according to the
expertise of the employees leads to better productivity , best utilization &
less wastage of the resources. Division of work according to employee's
area of knowledge also increases job satistaction among the employees.
Ans 3. Decision Making
For proper receipt of message the responsibility lies with the sender as the
sender must be clear about purpose of message and this is the first part of
communication process. Listening is the key to understanding, listening is
the responsibility of recevier and this is the second part of the process.
How do the sender know that message has been received properly? By
feedback. This will tell the sender that the recevier understood the
message. This feed back forms the third step of the process. Last step of
the process is to take proper action which is being sent in the message this
step is recevier's responsibility. Hence one can say Communication is an
exchange , not just to give , both parties must complete the information
exchange for an effective communication.
Ans 5. Planning as a management process:
Planning is deciding in advance who will do what, at certain time what is
to be achived. In business planning is an ongoing effort. A paln is a
predetermined course of action to achieve goals. Its a blue print of action.
Hence can be said"planning is charting the future course of action at
present"
Advantages of palnning :
# Attention on objectives
#Minimising uncertaninties
#Better utilization of resources
#Better coordination
#Facilitates control
Planning covers all the important areas of management such as objectives
and goals of the company , planning is involved in every management
process wether it be finacial process like budgeting or planning the course
of action for expansion & growth of the business. A detailed planning is
always needed in every mangement process to achieve desired results.
Advantages of planning include unidirectional efforts of the employees
and managers to achieve the goal faster , effectively managing the change ,
and controlling the standards.
Assignment B
Steps pf planning:
1. Assessing current conditions – Dertermining the current situation
including examination of resources, market trends, economic indicators
and competitors.
2. Determining Goals & Objectives – Clearly determining the goals which
are the future states or the long term plans contributing to the fulfillment of
organiz 's mission. And the objectives which are short term , specific &
measurable targets that must be reached to accomplish organizational
goals.
3. Establishing an action plan – Placing in a action plan with specific set of
behaviour that will lead to the atatainment of an objective.
4. Allocating resources – Resources include people , money & time.
Carefull allocation of work among the employees according to their
expertise. Carefull budgeting according to the project. Clearly framing the
time limits.
5. Implementation – Implementing the decided action plan with the
organizational resources through the delegation of taskes, objective driven
actions, and feedback of data.
6. Controlling the implementation – Continusly managing the plans to
ensure they meet objectives int the correct time frame.
Ans 3. Forms of Departmentalization :
1. Departmentalization by simple numbers.
only useful at the lowest level.
2. Departmentalization by time
very old-system shifts
3. Departmentalization by enterprise function.
grouping of activities in accordance with the functions of an enterprise.
4. Functional Departmentalization
based on organising activities
5. Customer Departmentalization
grouping of activities to reflect a primary intrest in coustomers.
6. Process Departmentalization
used by manufacturing firms
7. Product Departmentalization
used by multi line large scale enterprises
Case Study
Ans 1. Mr. Bansal satisfied his full time employees's need of Esteem by
providing them their own counter area and their own line of merchandise.
Q 1.
Ans. C
Q 2.
Ans. B
Q 3.
Ans. A
Q 4.
Ans. D
Q 5.
Ans. C
Q 6.
Ans. B
Q 7.
Ans. D
Q 8.
Ans. D
Q 9.
Ans. C
Q 10.
Ans. D
Q 11.
Ans. B
Q 12.
Ans. D
Q 13.
Ans. D
Q 14.
Ans. C
Q 15.
Ans. D
Q 16.
Ans. D
Q 17.
Ans. A
Q 18.
Ans. D
Q 19.
Ans. A
Q 20.
Ans. C
Q 21.
Ans. D
Q 22.
Ans. B
Q 23.
Ans.A
Q 24.
Ans. A
Q 25.
Ans. B
Q 26.
Ans. C
Q 27.
Ans. D
Q 28.
Ans. D
Q 29.
Ans. A
Q 30.
Ans. C
Q 31.
Ans. D
Q 32.
Ans. C
Q 33.
Ans. C
Q 34.
Ans. D
Q 35.
Ans .A
Q 36.
Ans. B
Q 37.
Ans. C
Q 38.
Ans. D
Q 39.
Ans. C
Q 40.
Ans. C