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Table Of Contents

Foreword by Jessica Lipnack and Jeffrey Stamps
Benefits of Collaboration
Technologies of Trust
Process, Process, Process
Is “Collaborative Technologies” an Oxymoron?
Technologies for Collaboration
Enterprise Tools
Unified Communications
Unified Messaging and Unified Communications
Trend 2: Presence Everywhere
Combining Synchronous and Asynchronous
Wikis, CMS, and the Enterprise
Blogs and Discussion Boards
Trend 6: Market Consolidation
Critical Processes and Collaborative Leverage
Ma Google?
Open Source
Trend 9: Changing Buyers for Collaboration
Self Service
Trend 10: Mobile Collaboration
Cell Phone Real Estate
My Phone/PDA
Communication is Still Key
The Virtual Herd
Technologies for Interaction
Virtual Social Structures—The Third-Order Effect
Responding to Second- and Third-Order Effects
Focus on Content
Web 2.0 vs. Enterprise 2.0
Collaboration and Security
No Substitute for You
Web 3.0: The Semantic Web
9X Better Than E-mail
Collaboration’s Wicked Problems
TimeDance to TimeBridge
How It Works
The Cost of Time
Some New Options
Tungle in the Jungle
Other Options
Time and Avatars Wait for No Man
Avatars and Virtual Worlds
Building Your Avatar
Putting Oddcast to Work
Figure 19: Nurse/Coach HICO Avatar
3-D Collaborative Environments
Figure 21: Qwaq 3-D Collaborative Environment
Exploding Pigs and Intellectual Capital
Welcome to Wonderland
Size Counts
Augmented Environments
Social Networks and Virtual Worlds
Types of Virtual Teams
Distributed Teams
Why Teams Fail
Teaming Challenges
Visualizing Teams, Groups, and Value Networks
Online Communities
Power to the People!
What’s Possible?
Table3:Communication Roadblocks
The Conflict Continuum
Table4:The Conflict Continuum
Table5:The Communication Toolbox
Moving Through Roadblocks
No Difficult People – Only Different People
Instruments Demonstrate Differences
Developing Emotional Intelligence
Responding and Reacting
Anger and Aggression
Passive / Aggressive / Assertive
“I” Statements
Know / Do / Feel
Mirroring / Identifying
Don’t Bark Back at Barking Dogs
Listening Skills
Object / Subject
Goal “Agreements for Results”
Automatic Writing
Providing Effective Feedback
Delegating Effectively
The Attitude of Resolution
What is Culture?
Creating Culture
5. Becoming Open
6. Long-Term Collaborations
7. Honoring Logic, Feelings & Intuition
8. Disclosing Information & Feelings
9. Learning
10. Becoming Response Able
Resolutionary Thinking in Practice
Valuing Differences
Recognize Where You Are
The Contribution of Your Natural Genius
Reframing Organizational Politics
Building Bridges—“Third Body”
Qualities of a “Resolutionary”
Table8:Qualities of a Resolutionary
Advantages of Teams
Characteristics of Real Teams
Team Formation
Creating an Effective Team
Challenges to Collaboration 2.0
Solution: Beginner’s Mind!!!
The Principles
Essential Elements
Table10:Agreements for Results vs. Protection
Agreements for Results vs. Protection
1. Intent & Vision
2. Roles
3. Promises
4. Time & Value
5. Measurements of Satisfaction
6. Concerns & Fears
7. Renegotiation
8. Consequences
9. Conflict Resolution
10. Agreement
The Team Agreement
Table11:The Resolution Process
Conversational Step 1: Telling Your Story
Theory to Practice
The 5 Steps in Collaborative Technology Adoption
Stage 1: Traditional Collaboration
Stage 2: Specific Application
Stage 3: Collaborative Proliferation
Stage 4: Consolidation
Stage 5: Virtual Work Environment
Road Map for Collaboration
Step 1: Assess Collaborative Environment
Step 2: Identify Collaborative Business Processes
Step 3: Build a Collaborative Vision
Step 4: Build a Business Case for Collaboration
Step 5: Identify Sponsor
Step 6: Develop a Collaboration Strategy
Step 7: Select Collaboration Technology
Step 8: Pilot Project
Step 9: Enterprise Rollout
Step 10: Measure and Report
Coleman’s Law
Recommendations for Success
Your Collaborative Carbon Footprint
Other Resources and Tools
Additional Resources
About the Authors
Create Thought Leadership for Your Company
Why wait to write your book?
Other Happy About Books
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Livro Collaboration 2.0

Livro Collaboration 2.0

Ratings: (0)|Views: 194|Likes:
Published by Bettina D'avila

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Published by: Bettina D'avila on Jun 09, 2011
Copyright:Attribution Non-commercial


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