MARKETING RESEARCH

Why Some People Still Prefer the Government Bank Services Besides Commercial Banks

Sample Questionnaire
(Please put a tick or circle on the most suitable answer) Age: Gender: Profession: 15-20 Male 20-25 Female 25-30 30 or above

Q1: Is the service quality of a government bank well enough to satisfy a customer?
A. Yes
B. No C. Dont Know

Q2: The terms and conditions of the banks are easily understandable?
A. Strongly agree B. Agree C. Uncertain D. Disagree E. Strongly Disagree

Q3: The interest rate of Govt. Banks are reasonable for both deposit and loan, compared to other Private Banks? A. Strongly agree
B. Agree C. Uncertain D. Disagree E. Strongly Disagree

Q4: Do you agree that the service process takes a reasonable time?
A. Never

B. Rarely

C. Sometimes

D. Often

E. Very Often

Q5: Do you think that Government banks have enough branches in our country?
A. Yes

B. No

C. Dont know

Q6: Are the service charges of the bank reasonable?

A. Yes

B. No

Q7: Do you agree to put the money in a government bank is safer than other private commercial banks?
A. Never

B. Rarely

C. Sometimes

D. Often

E. Very Often

Q8: Is the environment of the bank comfortable?

A. Strongly agree

B. Agree C. Uncertain D. Disagree E. Strongly Disagree

Q9: Can the government banks sustain in the banking industry for long with their current image?
A. Yes

B. No

Q10: Do the government banks need to improve their service quantity and quality?
A. Yes

B. No

Q11: Will it attract more clients to the government banks if their current image is changed?
A. Yes

B. No

C. Dont Know

Q12: Do the government banks need to introduce electronic banking as soon as possible?
A. Strongly agree B. Agree C. Uncertain D. Disagree E. Strongly Disagree